Related
Well I went a nice little go round with them. 1st off Sprint lost my rebate for my Blackberry. But we got that one resolved by crediting my acct $100. So next months bill =$36.
I also was pissed about having an employee call my cell one night after 10pm.
Also on Thursday was supposed to get a callback from a supervisor, never happened.
The Yesterday sat on hold waiting for super for 40 plus minutes before being disconnected, only to have to call back and wait another 20ish for a supervisor who just gave excuses.
CS rep on web chat didn't like the way it was handled, and I actually kept a copy of the log chat we had. She was on chat with me for almost 2 hours yesterday.
So I just sent the log transcript to Dan. Got a generic reply
"Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you."
Now all I asked for in a resolution was change my upgrade date or waive my deposit on 3rd line. Super said he couldnt do that and if he did I would have to move in with him his dog and 3 kids. Not very professional.
Now the wait begins, lets see what I get from Dan's office.
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
doojer said:
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
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Click to collapse
Yeah I told them I was going to look into the legality of the after 10pm phone call I got. NYS has some wierd laws. But they work well.
doojer said:
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
Click to expand...
Click to collapse
Yeah, thats the way to get a company to do what you want, threaten them.... I get a kick out of people who think threatening to sue, unless its a small company, is going to get them anywhere. Companies know your not going to pay $100hr attorney over a $200 phone. It just makes you look stupid....
I've worked for several large corporations and been in customer service over 30 years, threats rarely get you anywhere. The key is being calm and rational and going up the chain til you get someone who can resolve the issue to your liking.
If you go high enough, you will get results, you just need to be more determined than they are...................
See I am not going to get a lawyer. I am just checking the legality of the calling after certain hours. Then if need be, It can be forwarded to the state attorney generals office which would then investigate the matter.
smstutler said:
See I am not going to get a lawyer. I am just checking the legality of the calling after certain hours. Then if need be, It can be forwarded to the state attorney generals office which would then investigate the matter.
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I'm pretty sure the law is no calls after 9pm.....unless you gave them the ok to call....
Telemarketers 9pm.
I guess you can rule out getting a robot call asking you to complete a survey regarding your satisfaction with their customer service dept. That's what I got today after Sprint CS resolved a similar request from me yesterday. They credited my account for an activation fee their reps at the mall told me would be waived.
Anyway, I was polite with my call (two calls, actually) and was satisfied with their response. Maybe your CS rep was having a bad day... don't we all sometimes?
Disclaimer: Not an employee or in any way involved with Sprint.
BulldogJim said:
I guess you can rule out getting a robot call asking you to complete a survey regarding your satisfaction with their customer service dept. That's what I got today after Sprint CS resolved a similar request from me yesterday. They credited my account for an activation fee their reps at the mall told me would be waived.
Anyway, I was polite with my call (two calls, actually) and was satisfied with their response. Maybe your CS rep was having a bad day... don't we all sometimes?
Disclaimer: Not an employee or in any way involved with Sprint.
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Normally I have had good luck with Sprint CS dept. Got all my credit's lined up correctly, but retention dept didn't seem to care about it. Just gonna keep climbing the ladder. I did manage to have a manager call me back, but the Rom/theme I was using froze my damn phone up when the call came in. So That setup is no longer in use. Tomorrow is Monday so I will be on the phone again to see what the deal is. Kind of hoping I can get this resolved into where I can get an EVO and pass the Hero down to GF. Get her off the damn BB 8530.
Sprint Executive Customer Service: 703-433-4401
bubi73 said:
Sprint Executive Customer Service: 703-433-4401
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Def gonna give this one a call. Was not happy with excuses and a supervisor putting words in my mouth.
chfields said:
Yeah, thats the way to get a company to do what you want, threaten them.... I get a kick out of people who think threatening to sue, unless its a small company, is going to get them anywhere. Companies know your not going to pay $100hr attorney over a $200 phone. It just makes you look stupid....
I've worked for several large corporations and been in customer service over 30 years, threats rarely get you anywhere. The key is being calm and rational and going up the chain til you get someone who can resolve the issue to your liking.
If you go high enough, you will get results, you just need to be more determined than they are...................
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Click to collapse
Guess that's your experience.... I tried being polite to Sprint for weeks. Funny enough, they perked right up when I mentioned a lawyer. Next thing I know, I was showered with credits and gifts.
Funny how that worked.
And, BTW, my company has a lawyer on payroll. It's no skin off my back to go to court.
doojer said:
Guess that's your experience.... I tried being polite to Sprint for weeks. Funny enough, they perked right up when I mentioned a lawyer. Next thing I know, I was showered with credits and gifts.
Funny how that worked.
And, BTW, my company has a lawyer on payroll. It's no skin off my back to go to court.
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There are exceptions to every rule, but I highly doubt the company is going to use their lawyer for something this petty, unless of course, your the owner....The point is being polite will get you farther than being rude and threatening. If your rude and threatening enough, they will go ahead and dump you because your not worth the hassle. I see it everyday, we hate to do it, but sometimes customers are more hassle than they are worth....................
smstutler said:
So I just sent the log transcript to Dan. Got a generic reply
"Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you."
Now the wait begins, lets see what I get from Dan's office.
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Click to collapse
Just my 2 cents, which I know doesn't mean much since I don't post a lot in here, but that [email protected] address is b.s. Every time I've used that address I've had someone rude contact me that refuses to help. The last time it got escalated to a supervisor within that supposed escalation group...and the lady called me back chomping on gum, not listening to a word I said, and offering no viable solutions (which was like a week ago).
I've personally had much better luck escalating the issue through the normal channels. [email protected] would just put a "no" notation on my account log, which seems to make it very difficult to get a compromise through other channels.
Anyway just my 2 cents. Good luck
try [email protected]
I went through retention when my Palm Pres kept breaking and they were useless, but the escalations dept actually had the ability to do something and the willingness as well. Just a thought.
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Sent via the XDA Tapatalk App
lol @ [email protected]
Here's a very friendly suggestion, instead of giving threats and getting upset, just politely escalate. Every time. Every call. Just keep moving it up. Otherwise, you will get NOWHERE.
Do to some "changes" @ Sprint, I don't want to say we don't care, but there is "reduced" incentives for us to think outside the box, pretty much the way Verizon WON'T think outside the box. Just my 2 cents brother.
Just letting you know, the money giving away days and moving upgrade days at Sprint are grinding to a halt. Quickly.
Simple enough lol.
I normally have had excellent CS from Sprint, both over the phone, online, and in store, but today I had a flat out horrific chat experience online with them.
The chick knew nothing. I mean NOTHING. She told me to keep checking for updates after I told her I was on the newest update and gave her my version number (1.47.651.1 of course). Then, she lied to me about there not being any 4G coverage in the heart of downtown St. Louis!
I told her the map showed coverage and that my buddy's phone right next to me got 4G while mine didn't (of course it didn't, it has no certs ) and she said that there is no coverage there. The ZIP is 63102 by the way.
Then I told her again that my phone had service there before the update and that my buddy's did right then, and she said some jibberish then closed the chat.
Here's the worst part of the chat:
07/04/2010 04:48:11PM Jesse C: "63102"
07/04/2010 04:48:19PM Agent (Grace S.): "Ok, thank you."
07/04/2010 04:49:05PM Agent (Grace S.): "I am sorry to say that this area is not under the 4g network."
07/04/2010 04:49:26PM Jesse C: "The map shows that it is"
07/04/2010 04:50:33PM Agent (Grace S.): "I have checked with the help of required tool , the are under 63102 do not have the 4g coverage."
07/04/2010 04:51:05PM Jesse C: "I'm looking at the coverage map right now that says it does. My friends phone who was right next to me got 4G service"
07/04/2010 04:51:20PM Agent (Grace S.): "Ok."
07/04/2010 04:52:35PM Agent (Grace S.): "I understand that ."
07/04/2010 04:52:52PM Agent (Grace S.): "I have checked the basic ."
07/04/2010 04:53:33PM Agent (Grace S.): "Due to the technical nature of your concern please contact our technical support to resolve this issue."
07/04/2010 04:53:52PM Agent (Grace S.): "You can contact them at 1-888-211-4727"
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What the f*ck does "I have checked the basic ." even mean!?
Jeez Sprint, I was proud of your CS before this. This is just sad.
Anyways, please share your worst experience here.
Regards,
Jesse C.
P.S. Look up the 63102 zip on Sprints coverage maps. It's blanketed by 4G.
Thats pretty bad. I have only had one problem so far with Sprint CS, though I have only called a few times as I just switched to Sprint for the Evo. I called CS a couple days after I got the phone activated, and told the rep that I wanted to add discounts to my account, either school or work. She told me that id get a 13% discount with work, and that SHE would apply it to my account, and that it would be on my on the bill after next, and to not worry about it. She was a pretty nice lady though.
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
After 3 calls and 3 stores (got the run around) I finally managed to got somebody that would send me the damn replacement phones.
However, she talked like a robot.
After every single sentence she would said: "We apologize for any inconvenience we may cause you, thank you for waiting" Never even put me on hold, just said that after she would say something else.
She also asked me 3 times "How is your day today?" And all 3 times I replied by saying "Oh, it's going pretty good, just got done with a golf tourney"
Those are just two of the things she said exactly the same multiple times while I was on the phone. It was kind of creepy how she seemed not to remember that she had already asked me the same **** several times already and how it was always word for word.
oOflyeyesOo said:
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
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That would be a pain in the neck. I've had similar things happen with AT&T though.
They had the worst in store people ever (rude, hateful, and just plain ignorant of there being anything besides the iPhone) and over the phone wasn't much better. At one point I called to add the $20 unlimited texting plan to one line of the family plan, and she kept insisting that I add the $30 unlimited plan for the whole account. I turned her down 3 times, and she still added it. I had to call back and have it changed.
^^ Those things make me happy I switched.
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
EDIT: @hrshycro Ha yeah that sounds pretty creepy. My in-store Sprint rep was really full of himself lol but hell he was funny. He would mess with all the customers though, which could be annoying if you aren't the joking type. He messed with an old lady about picking out a red phone, which I thought was a little over the line, but otherwise he was pretty good.
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
I've actually had good experiences so far with Sprint. All of the talk I've heard about the service and the customer service have been proven wrong. I got my Evo and my girlfriend's Evo by walking in.
gqstatus0685 said:
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
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My 30 days is up too, so they batter refund me money whenever I get the replacement mailer to send them back in and they get them...
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
baiatul said:
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
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That's awesome! Other than what happened today, I've actually typically had really great experiences with them in store & online, so I'm hoping this is just a one time thing lol.
It's nice to hear that most people have had no issues.
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
baiatul said:
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
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Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
Hrshycro said:
Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
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Click to collapse
It really wouldn't surprise me if they only knew enough to get through basic convos. Most of my Sprint CS calls were with American sounding people (or people that spoke excellent English one way or another) but we've all had those "me no speaky" types if you'll forgive the stereotype
That chat rep I spoke to sure seemed to stumble through the language. It could have almost been machine translated from any language better.
Sprint sent me a touch pro 2 replacement after mine killed itself. Half of the keys wouldn't work so I called sprint up to tell them they sent me a broken phone. They told me to take it to the nearest corporate sprint store which is about 45 minutes away. So I get there and explain the situation and their response was "Nope, can't fix it". At this point i was pissed. So i went home and called sprint again. This time, my mother talked to the service rep. She yelled at the damn rep and they said they would send me a brand new phone. When the new one got here. There were big blue spots all over the inside of the screen. I just bought a palm pre and kept the replacement as a back up.
Sprint has been good to me...at least better than AT&T was.
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
Geez. Do you guys expect the customer representatives to know every knicks and knacks of this phone? It's not they're fault they're given scripts and are under tight restrictions as to what they can do and say. Sure they may be seem robotic, but can't blame them. All customer representatives who just talks on the phone the whole will eventually sound like one.
Just saying that you guys are being a little harsh towards them. I would very much rather talk to them than actual robots.. er automated systems.
From the HTC Evo!!
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
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I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
oOflyeyesOo said:
I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
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Hey at least you get 4G! I'm down around Festus and we aren't on the list until Sprint is scheduled to upgrade the surrounding St. Louis areas until next May! Haha
Its nice to see those speeds. Before I screwed up my 4G the highest I ever hit was 2500, with most of them being about 1500-2000, speeds I can hit on 3G here.
Also, my torrents are always fluctuating like that over my 3G connection, its kind of a bummer lol
brennod10 said:
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
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Click to collapse
the cs rep Hung up on you, Damn homie
Sent from my PC36100 using XDA App
JUST2SUAVE said:
the cs rep Hung up on you, Damn homie
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I honestly can't tell if that is sarcasm or not LOL!
I went to the store the other day to get my phone replaced because the power button is lower then what it should be making it difficult to turn on. The store where I originally bought it from ( a corporate store) said they would but I was moving so I didn't have time. So anyways I tried to get it replaced and some b*tch said it was a cosmetic defect and not a functionality issue. So she would not replace it. I eminently called Sprint cs and they said it would be replaced but the store would still not do it. On top of that cs said that the evo could only be replaced in store. I will only be within my 30 days for a few more days. BS I guess I have to get it from my original store.
sent from my Evo beast
where did my thread go from last night about the sprint issue "fraud" i went through? why was it removed?
what the mods all the sudden remove things without explanation?
Server had a failure. So some things got lost. Some were able to be backed up tho. Not sure on the details.
Sent from my HERO200 using XDA App
MrDowntown12 said:
Server had a failure. So some things got lost. Some were able to be backed up tho. Not sure on the details.
Sent from my HERO200 using XDA App
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convenient.
fixxxer2008 said:
where did my thread go from last night about the sprint issue "fraud" i went through? why was it removed?
what the mods all the sudden remove things without explanation?
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Click to collapse
Everything crashed yesterday, nothing was recovered.... I lost about 200 posts
maybe that douche sprint employee hacked xda.
fixxxer2008 said:
maybe that douche sprint employee hacked xda.
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Click to collapse
It's a conspiracy!!!!!!!!!!!!
Damn...i never got to read this 'fraud' story
200 posts thats almost 2/3 of everything i've posted since the beginning of march :x
Oh wow, that sucks.
kyouko said:
Damn...i never got to read this 'fraud' story
200 posts thats almost 2/3 of everything i've posted since the beginning of march :x
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I know man, I was over 2000. I post that much because so many people have questions, and I guess I'm the go to guy for CM6... It's like I'm the designated helper
derekwilkinson said:
Oh wow, that sucks.
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I know tell me about it
good luck remembering where you posted everything
Fixxxer, you should re-post your story
kyouko said:
good luck remembering where you posted everything
Fixxxer, you should re-post your story
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Trust me, I've already forgotten
kyouko said:
good luck remembering where you posted everything
Fixxxer, you should re-post your story
Click to expand...
Click to collapse
i will later today.
Haha, that explains it. I knew I had posted a couple responses on here recently, but when I went to look for them to see if they had been replied to, I was like, "What the...? I know I answered this post here..."
Repost:
Here is what happened to me today. This is part of the letter i wrote sprint and my local news station. They will be picking this story up and broadcasting/interviewing me tomorrow. I better get something out of this and this guy is majorly screwed now.
"Here is the info that was requested about my ordeal today. I was on craigslist browsing for a new phone when i came across a brand new palm pixi for sale. I texted the person with my offer. He or she texted me back and counter offered. They then told me my personal info such as my name/address and phone i had. I asked how he knew my info and they said they worked for sprint. The issue is any sprint employee cannot access your info with out my name and pin code which i did not provide. I got upset and called sprint. I spoke to heather a customer service agent . She assured me this was fraud and could plainly see my account was accessed/bypassed by a sprint employee at 3pm today. After i gave her the persons phone number she assured me this would be handled by the fraud department/corporate and that it would be easy to track this person down.
She then reset my account passwords and pin number and transferred me to fraud. Well they are closed on the weekends so i called sprint back. I talked to a supervisor "Deborah" this time and she agreed that this was fraud but that she could not help me until i spoke to the fraud department on monday. She also said this will be dealt with swiftly and promptly as no one can access your account without approval. What scares me is the fact that this person knows my personal info, i have kids here and credit card info on the sprint account.. How many other people has he/she done this too? Is all the phones he/she sell online stolen items? Im almost ready to close my sprint account im so irate right now. I think this person should be fired/prosecuted and i should be compensated in some form. I plan on calling the better business Bureau as well next week."
Im hoping sprint really keeps their word and this goes pretty far because if customers find out about this your going to have alot of pissed off people.
This is really a WTF moment for me and my wife, the douche continues to text me not knowing he is about to get screwed royally. Im soo pissed i may cancel my account since apparently this ass doesn't need a pin to access our info.
update: i decided to not do the news interview, not worth it IMO. but i talked to the fraud/corporate security dept today and the guy is being terminated and being prosecuted for breaking protocol. sprint called it a corporate breach of security. my account has been locked until the proceedings happen and sprint will be calling me soon to ask me what they can do to keep me as a customer.
im either asking to be let out of contract and have them pay my last bill or...
asking for two new phones for me and my wife for free.
Daaaaamm like you said a big WTF, you got to be careful change all credit card info, phone number,etc
And also you got sprint in your hands so, you're are going to get lots of things from them LOL
It's good to see they took care of it quickly and didn't beat around the bush.
Sent from my HERO200 using XDA App
yeah i guess, my wife wants to go to verizon, im not sure, the prices are high there. BUT either way i win because ill get money out of it selling her blackberry and my hero.
im trying to decide on what phones to get. for my wife it will be a palm pixi, she wants a keyboard and hates android for some reason.
for me it will be a evo, epic or a new palm pre, not sure yet?
rockypr said:
Daaaaamm like you said a big WTF, you got to be careful change all credit card info, phone number,etc
And also you got sprint in your hands so, you're are going to get lots of things from them LOL
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sprint corporate is making a very big deal out of this from i was told. im glad to know they take this stuff seriously. im not liking the fact my account is locked but they told me it's for security reasons.
I'm trying to buy a phone to replace my wife's POS Samsung Moment. She wants the Evo, so I called Sprint a few weeks ago to order her one. I was prepared to pay full price for the Evo since neither myself nor my wife is due for an upgrade, but the sales rep on the phone took a look at my lines (I have 4 phones plus a "line" for my Airave) and told me that she was going to upgrade me based on the Airave upgrade eligibility. Dumb me, I actually argued with her and told her that it wasn't a phone, and she acknowledged it but said that it would save me money and make me a happy customer. Hey - whatever she can do, that's great, so let's jump on that! Bad news - they were out of stock of the Evo AND the Evo Shift, and I flat refused to get her the Epic (I am not a fan of Sprint's CURRENT Samsung offerings...but would love to look at the Nexus S.)
On a Friday afternoon trip, she decided she'd had enough of her phone locking up, so she wanted to stop by the Sprint store. After waiting in there for about an hour and a half (I expect crap service there, and am never disappointed...) the sales rep brought us out a white Evo (what she really wanted.) However, when we explained what the Sprint sales rep on the phone was going to do, he acknowledged that he HAD done that before, but he'd gotten into trouble for it. He was adamant that he wasn't going to do it for us, and while I was perturbed, I wasn't going to ask him to jeopardize his job. He told me that the reps on the phone shouldn't have offered either.
So who was right? I admit it sounds fishy to try and skirt the prices by "upgrading" an Airave, but if the phone rep wasn't so quick to offer to do it, I'd be calling shenanigans. I don't *want* to pay full price, but if I can save $150, I'd be stupid not to.
We didn't buy it - I'm going to try calling back and getting the Nexus S when it's released and see if I can get the same offer.
I don't think they are supposed to upgrade an Airave line. If they do then that probably would mean you'd have to send in the Airave and be stuck with that number as an additional line.
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
vbetts said:
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
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You mentioned lockup - I've been lazy and haven't researched her issue, but that's EXACTLY the problem...the phone just freezes. Can you provide any link to information regarding that? It's well out of warranty and this would be the first time we're reporting this, unfortunately.
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
DirtyShroomz said:
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
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I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
jickey said:
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
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Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
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fireburster said:
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
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Call in and have it fixed, assuming she didn't lose her upgrade because of the premier program change.
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DirtyShroomz said:
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
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Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
jickey said:
Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
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Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
DirtyShroomz said:
Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
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LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
jickey said:
LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
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Lol I had no idea but at least you understand
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Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Going to try this, since we have 3 lines, all go on a $150 discount (saving them for the EVO 3D) and an airave with a $150 discount, too, which I want to use now on a Nexus S 4G.
Yeah, yeah, this is kind of unfair and cheating the system, but it's Sprint's fault/error/issue, and I'm pissed that I've been getting 0 - 150k from the tower by my house for 5 months now and they don't seem to care. 4G is like 500k tops, unless you're standing across the street from the tower, then it's 2k, which is barely faster than 3G's optimal speed. :|
Hrshycro said:
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
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i would like to know if this is something doable by going through 3rd party.
Basically, my Evo had finally came to an end after heating up multiple times and basically frying the processor etc. So, what did I do? Just like anyone that has a full upgrade and has seen the Evo4GLTE and Samsung Galaxy SIII commercials. I went to Sprint in search of my new S3. I traded my OGEVO and got $60 towards my bill on the new phone. Got home, everything was perfecto! Went to sleep, worked all the next day. I get a call from my friend asking if I had talked to my uncle. I said no, why? He said, someone tried to call my grandmother, pretended to be me and told her I along with my girlfriend and my best friend got arrested in Cancun Mexico... Asked for $4100 wire transfer immediately.
Basically long story short, the day after I traded in my Evo is when this happened, a Hispanic man helped me, my family said it was a hispanic man trying to sound like me. Does it sound like the Sprint guy to anyone else? I mean, I didn't erase anything on my phone, as I should have. There were only two people I text, and the only two people in my SMS box were the two people he said I got arrested with... My grandmother in my phone is under "Nan" so its obvious that's my grandmother. I put two and two together and basically came up with this odd hunch that its the Sprint guy who is trying to scam my family. My mother filed a police report but haven't gotten a phone call from the detectives... & assuming the detectives don't have time to worry about this. I have no other choices, but to be SOL.
Leave your comments and feedback's please. I am just curious to understand what others think about this problem I am trying to deal with.
I think..uh...I don't. I got bored halfway through the story
I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
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sasquatchotragavaca said:
I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium
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It was most certainly that person, because here are the rules sprint has with turning in old phones
Sprint's policy is to erase user data from all mobile devices collected through the company's takeback programs before they are reused.
Either two things happened
A) Sprint resold that phone the same day without erasing the data which holds them accountable
B) That person you turned it into was behind the scam and stole the information and re-used it ( I hope you had his name)
C) Even if that person had nothing to do with it, this incident occurred after handing the phones to sprint, so they could be responsible.
You need to GET BACK TO THE STORE ASAP and talk to the manager about this, and tell them to contact the authorities and open up an investigation. DO NOT WAIT
That is one bizarre chain of events! :screwy:
Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3
Nickitt said:
Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3
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One more tip, DONT CONFRONT HIM YOURSELF!
Goto the manager and explain everything, then he will confront him
Its not too late, this guys an idiot its so easy to track his wire transfer, hes headed straight to jail!
Also if you can take your grandmother, maybe she can hear his voice and confirm its him on the scene.
Wow what a crazy story. It doesn't surprise me one bit.
I had a interesting one myself. I had to calk sprint one day an talked to a rep in Chicago.
We upgraded our rate plan which went very smooth. But my wife, usually pays pretty close attention to our bills happened to look at the account 2 days later. The rep I spoke with had activated 2 extra lines that day and sent them to herself.
It was such a HUGE ordeal to contest the new lines. But when I threatened legal responsibility for the actions taken by them, they removed them.
Do not be afraid of telling them you will take legal actions against them. I ended up completely getting out of my contract and now I'm with boost. Obviously same company but I couldn't beat their service in my area. Plus a hell of a lot cheaper bills.
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That's crazy bro, that happens a lot sadly.. not with sprint reps but with scam artist
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Something similar happened in the Atalnta area as well so could be coincidence......
An 80-year-old woman in unincorporated Stone Mountain reported to DeKalb County police that she was scammed out of $6,500 last week.
The victim told police that on Feb. 17 around 12 p.m. she received a call from the suspect, identifying himself as Robert Wells, who said he was with the American Embassy in Barcelona, Spain.
According to the report, the victim told police that the suspect said her grandson had been in an accident and that he had some unpaid medical bills that needed to paid before he could return to the United States.
The woman told police that the suspect transferred her to the grandson; it was later determined that someone was posing as her grandson, according to the report.
http://stonemountain.patch.com/arti...etting-duped-out-of-6-500-in-scam?logout=true