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Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Got my unlock code back 10 hours after I got the first email that states they will try to get a code for you within 24 hours.
You waited 7 days? You should have been calling them twice a day from the beginning.
chefgon said:
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Click to expand...
Click to collapse
Got my unlock code from T-Mobile customer service in less than 48 hours. Also did the same with my Pearl a few years back. They're always great about it.
I had a different tmobile phone that I requested the unlock code for....they said it would take 24-48 hours...After about 2 days I called them and they were like " wait you did not get a email...? NO problem We will walk you over the phone with it"
chefgon said:
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Click to expand...
Click to collapse
It can take up to two weeks with the G1 because TMO doesn't have the codes on hand like they do with Blackberry like someone stated earlier. They have to contact HTC via email and wait for them(HTC) to provide the code so depending on how long it takes HTC to respond back with the code is how long it takes to get your unlock code...this is what i was told when i called on day 7. Was told that they have seen them take 7 days to 14 days, I got my email in about a week and a half. You should always call on day 3 after you make the request because you may not have received the email for some reason. (Entered incorrectly or spam filters on your email)
By no means is this directed to the OP. Calling over and over again will not make it happen anything happen faster as someone else suggests. It is funny how some people really thing that being pushy or an *** makes things get done faster. It is a service that is done for free as a courtesy, TMO is not trying to screw you over or make this difficult there are just processes like there are normally in life. If you want it faster there are means to get it faster but you have to pay for it.
Hey. I recently won a MyTouch 3G, altough I live in Sweden, so I can't use my own operator...
How can I use my own sim card and operator?
I have to unlock the phone, right? Where can I get a code without buying it? Or can I flash the phone so it gets unlocked?
Thanks in advance.
Your going to have to buy it. I have been told that theres a place on ebay that does the MT3G for $12.
Who did you win the phone from? Is it new?
X-i-phoner said:
Your going to have to buy it. I have been told that theres a place on ebay that does the MT3G for $12.
Who did you win the phone from? Is it new?
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Click to collapse
From htcpedia.com - a very good site. And yes, it's new.
I've been talking to T-mobile, but they refered me to HTC to get an unlock code... So I guess we'll se what happens.
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
X-i-phoner said:
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
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Click to collapse
Oh my. Hope that won't happen to me... :S
X-i-phoner said:
I got my phone about a month before they released it to the public. When I contacted T-mobile for the unlock code they has to request it from HTC. They said it would take 2-14 days...... I got the code 6 weeks later.
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Click to collapse
Damn..that's unbelievable!!!
I got my myTouch through T-Mobile in early August and contacted them about unlocking it a few weeks later, prior to what I thought was going to be a several-week trip to Canada. At first I was told I'd be sent the code/instructions within 24 hours. I called back 24 hours later when nothing came and was told that the 24-hour turnaround was mistaken because the phone was so new, therefore they'd have to go through HTC to get it; and they'd send it to me whenever they got it from HTC. That was about 5 weeks, and I've still not seen anything (although I haven't called them back again yet, either, as my trip ended up only being one week and I turned out to not need phone service much while I was there, so I ended up not being too concerned about it).
I would call them back now. I called them 4 weeks later nd it still took them 2 weeks to get it to me. The unlock code just makes your phone more valueable.
Ebay, swift unlocks sells unlock codes, 12.85 US, I think...I have bought 2, and both were there within a couple of hours...
I logged on to their site and chatted with the live person and asked if the U.S. Tmo HD2 was SIM unlockable. They said yes.
I proceeded to go through the motions. Bought unlock on Paypal. Ran local client. Got rejected saying US/France/Canada can't do the auto method, had to email them for code. Emailed. Heard back in about 20 mins. They said computer was not kicking back a unlock code.
This was about 6 hours ago. Still waiting.
Anyone have any luck with the U.S. HD2 and htccode.com? I'm not criticizing them just stating my experience so far.
If I get a code by tomorrow I'll be happy. Otherwise I would like a refund as Tmobile service in my area is not nearly as good as ATT. So I currently have ATT and was just trying the HD2. So I figured I'd unlock it and pop in my ATT SIM to see if I get better luck on reception. Otherwise I'm gonna have to try the Telstra model. Bigger investment.
And yes I know I won't get 3G on ATT. But as it is I'm not getting any reception whatsoever on Tmo.
Not much help to you, but I went with unlock-now.com. Been about 1.5 days and not a peep from them. I am in the same boat, trying to use it with ATT.
Wish luck for you by the morning. In my experience so far, htccode.com is really good and quick. I used them twice before and got my unlock code for only 10'
I am waiting for any good news from either of you...I want to use att sim
Is it possible to use the phone in india after we get the unlock code from HTC.
ashok said:
Is it possible to use the phone in india after we get the unlock code from HTC.
Click to expand...
Click to collapse
If your carrier in India supports the same bands the T-Mobile HD2 does then yes. People like me that are on ATT will be stuck on the 2g/Edge data connections because ATT and T-Mobile don't share the same 3g bands.
All a sim lock does is make only the carriers sim card work on the device.
And for the record still nothing from unlock-now. I wish they would at least reply to my support ticket, I understand it's a new device, but communication is key to a good business.
Let's hope htccode.com can figure this out...
can't you just call Tmobile and ask them for the unlock code? I've read somewhere they will give u the code after 2 or 3 days
huevo0000 said:
can't you just call Tmobile and ask them for the unlock code? I've read somewhere they will give u the code after 2 or 3 days
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Click to collapse
I was about to ask the same question. T-Mobile is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
Goatmaster said:
Not much help to you, but I went with unlock-now.com. Been about 1.5 days and not a peep from them. I am in the same boat, trying to use it with ATT.
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I tried first thing on the 24th after obtaining the TMOUS HD2 as well and as you; I have heard absolutely nothing, your right communication is the key.
HushH said:
I was about to ask the same question. T-Mobile is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
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Click to collapse
I called them twice and was told they would give the code after a certain amount of time but only if you have had an active account as they need it to send you the code...I KNOW for a FACT that is not true but its what they told me both times. More likely they have the code right in front of them if not on the next screen, but its not the reps fault they just following orders.
So far:
freeyourhtc.com = Could not return a code...Refunded my money within 2 hours from purchase. $18.99
htc-unlocker.org = Emailed me code after 2 hours; it didn't work. BUT!!! They emailed me twice since saying they are working on it. After 24 hours they emailed me saying the code is not in any of the databases but they can request it from TMO but they want an additional $10.00 and it could take 3 days. $19.99
leo.unlock-now.com (unlock-now.com) = Not so much even as an email to say thank you for the payment. Still waiting, site says it could take up to 2 days...it has been almost a day and a half so far. They sent me a refund (Not quite 2 days yet) saying my code could not be found without me ever emailing them so I guess not so bad after all, also said try back in 15 days.$23.95
I also emailed 2 ebay unlock sellers they have not wrote back yet.
Man I miss Olipro and Cmonex ---They dont have an unlocker on their site yet!!!
BLAHHH
I am going through the same exact thing!
I used HTCCode.com and after I paid and d/l the client they say it wouldn't because my PayPal is from the U.S.
Sim-unlocker.com- is garbage. They haven't gotten back to me at all. They did how -ever happily take my money with out any issues
T-Mobile-They have been the most helpful, they said since I purchased my phone at a major retailer they would do it but I had to fax some info. I than said that was unacceptable and the kind lady asked if i had any friends on T-mobile. luckily I did and they said it would at max take 48hrs. I have been waiting since last night..
bingkc said:
I am going through the same exact thing!
T-Mobile-They have been the most helpful, they said since I purchased my phone at a major retailer they would do it but I had to fax some info. I than said that was unacceptable and the kind lady asked if i had any friends on T-mobile. luckily I did and they said it would at max take 48hrs. I have been waiting since last night..
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Click to collapse
I am going through the same exact thing!
is your hd2 from the us or the uk t-mobile?
i have four hd2 t-mobile upgrade which i can`t unlock, had no issues before
maybe there is some software to unlock hd2?
If I remember right there was a legal deal regarding the unlock code situation. You are the owner of the phone and have the right to the code. The carrier is required to give you the code. I have had good luck getting tmo USA to give me my codes on past phones. It sometimes takes a day or two because they had to get it from htc.
T-mobile Must Unlock Your HD2 From My Interpretation
HushH said:
I was about to ask the same question. T-Mobile US is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
Click to expand...
Click to collapse
When I bought the phone and I made sure to request my phone would would be unlocked so I can compare with my AT&T service. I did not transfer my number and kept my AT&T account open.
When I called in to have it unlocked, one guy said they can't unlock it until after 14 days, which is the last day to return the phone in many states. I called again and a lady said I have to be through 2 billing periods or 40 days to get it unlocked. This is not written in my contract. I demanded something in writing and there is not a written policy or specific terms on this. But yet, I'm "contractually" binded to this "policy" even though it was never discussed to me nor was it in my contract. I didn't leave the store until I got a written documentation of the conversation around the 40 days.
Then I look at the Terms and Conditions online and line item #6 states customers have the right to have it unlocked.
http://www.t-mobile.com/Templates/P...&PAsset=Ftr_Ftr_TermsAndConditions&print=true
6. * Your Wireless Device & Compatibility with Other Networks. Your Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or someone else, but it must, as solely determined by T-Mobile,be compatible with, and not potentially harm, our network. Some T-Mobile features will be available only on Devices purchased from us. A T-Mobile Device is designed to be used only with T-Mobile service; however, you may be eligible to have your Device reprogrammed to work with another carrier but you must contact us to do so. Not all Devices are capable of being reprogrammed. At times we may change software, applications or programming remotely and without notice. This could affect data you have stored on, the way you have programmed, or the way you use your Device.
From my interpretation, consumers have the right to waive arbitration and sue for breach of contract.
if you have tmobile call them up for the unlock code, tell them your going out the country. You will get it unlock code free in 24hrs-7 days via email
a_ok2me said:
When I bought the phone and I made sure to request my phone would would be unlocked so I can compare with my AT&T service. I did not transfer my number and kept my AT&T account open.
When I called in to have it unlocked, one guy said they can't unlock it until after 14 days, which is the last day to return the phone in many states. I called again and a lady said I have to be through 2 billing periods or 40 days to get it unlocked. This is not written in my contract. I demanded something in writing and there is not a written policy or specific terms on this. But yet, I'm "contractually" binded to this "policy" even though it was never discussed to me nor was it in my contract. I didn't leave the store until I got a written documentation of the conversation around the 40 days.
Then I look at the Terms and Conditions online and line item #6 states customers have the right to have it unlocked.
http://www.t-mobile.com/Templates/P...&PAsset=Ftr_Ftr_TermsAndConditions&print=true
6. * Your Wireless Device & Compatibility with Other Networks. Your Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or someone else, but it must, as solely determined by T-Mobile,be compatible with, and not potentially harm, our network. Some T-Mobile features will be available only on Devices purchased from us. A T-Mobile Device is designed to be used only with T-Mobile service; however, you may be eligible to have your Device reprogrammed to work with another carrier but you must contact us to do so. Not all Devices are capable of being reprogrammed. At times we may change software, applications or programming remotely and without notice. This could affect data you have stored on, the way you have programmed, or the way you use your Device.
From my interpretation, consumers have the right to waive arbitration and sue for breach of contract.
Click to expand...
Click to collapse
It's all in how you interpret "you may be eligible"...
WTF does that mean? Do they have the right to place eligibility requirements on it even? What are the U.S. laws regarding this?
How do you think the ones that popped up on ebay right away after release got their codes so fast?
I have tried 3 unlocking sites and they all said code cannot be found at this time.
j23a45m said:
if you have tmobile call them up for the unlock code, tell them your going out the country. You will get it unlock code free in 24hrs-7 days via email
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Click to collapse
Tried this, was told the account had to be active for 40 days which is bull because when I called before getting the phone they said you just had to have an account active.
unlock-now.com
They were unable to unlock my T-Mobile US HD2. Also looking for someone to unlock my new phone.
I've been "pressuring" htccode.com to come up with a unlock. If they can do it I told them I'd put a post on my site (HTCHD2.NET) which might drum up some sales. It's gets a decent amount of hits so hopefully this will motivate them.
I just thought I would let everyone know that after fighting with both Dell and AT&T after my new US Streak was delivered, out of the blue I was sent my unlock code via email today.
I am a current AT&T subscriber, and I purchased my Streak off-contract and paid the full price for it, so that may or may not have anything to do with it, and your mileage may of course vary, but here is my saga:
This started almost 2 weeks ago. I first called Dell, they told me AT&T had to issue it. I then called AT&T. First line support told me there was a "10 month marketing exclusive" and I was basically out of luck. I pressed on and asked for her supervisor. This guy was really rude, wanted to argue with me, etc. So, I pressed on and asked for his supervisor. I think they call it a "floor supervisor"?
So in speaking with "3rd level" at AT&T, this guy was actually very nice, listened to me, fully understood my request, and was willing to create a case. I think that was the key. When he created the case, he was very clear in telling me this was not a guarantee they would issue me a code. He took all the info, including the IMEI number, and added in the case that I would have to provide proof of purchase showing that I paid full price and was not under a contract. I agreed. He told me that the resolution date would be 8/30.
8/30 came and went, and I called AT&T back on 9/2. The person I spoke with agreed that it was past the date and said the initial response that came back was that they were waiting on a code from the manufacturer (if you can believe that!). So I asked what the next step was and I was told that they would update the case that I called back and would re-escalate the request.
I had just made a note to call back in about a week, but very much to my surprise an email this afternoon arrived from "LBK Tech Escalations" with my IMEI # and a corresponding unlock code!
I am no longer a current T-Mobile subscriber, but I do keep an old SIM for instances such as this. I inserted the code, and just as expected, it unlocked!
I hope this is helpful to everyone. If you are a current AT&T subscriber, keep the pressure on them! I think the key is not taking no for an answer and insisting that a case get created.
Are you sure?
I've been with att for more than 3 years and tried to get the code for almost 2 weeks and talked with supervises and told them about even your case and they said we don't have the codes from Dell yet.
and they cant make any claims or emails..
Trying Too...
Thanks to the OP for this... I'm trying to do the same thing. I have 5 lines (3 in-contract) and; for now, I am working with a local store manager who is going to bat for me. If he gets stonewalled I will break out this thread.
Am I sure?
I will provide anything I can to prove this is legit if someone doesn't believe me.
I wish my T-Mobile SIM was still active, and I would show it. I should have shot a video of the process of entering the code while I was doing it, but I was so excited that I had the code I didn't take the time.
The email came from: [email protected]
And I would gladly post a screenshot of the email but it has personal info like my account number and such. The unlock code I was provided was 8 digits long.
Good luck to anyone else who needs it.
-Rob
eh? t-mobile USA isnt supported on US streaks.....??
Well I guess it depends on what you mean by supported. Is it 3G on T-Mobile here in the States? No. But if you travel internationally like I do, having a truly unlocked streak without the requirement to deal with that RebelSim nonsense is crucial for me.
Can you blur out the personal stuff and send an image of the e-mail? Thanks.
Sent from my Dell Streak using XDA App
thats good to hear.
I travel overseas frequently and always get my devices unlocked from ATT (miss the old nokia days where you could just download a program to unlock your device).
Before i got my Streak i had to do a warranty exchange for my Tilt2 and first day i got it and asked for the unlock code. Usually they just ask for the IMEI number and give me the code on the spot (been doing this for many devices for the past 5 years with ATT). well for my warranty exchanged tilt2 there was a problem and it wasn't getting the unlock code. So the rep said she had to open a case and took my email. Just the other day i got an email from the same address LBK Tech Escalations <[email protected]> with the unlock code. took about 2 weeks and i already sold the device but i forwarded the email to the guy i sold it to.
So i guess when people call in they should request to open a case and maybe then they'll get the unlock code?
Also i'd recommend people not to state that they are going to another carrier, just state that you travel overseas for business and they'll offer you an international package and just tell them your used to using local sim cards (as many countries sell prepaid cards at the supermarket) and that your staying with ATT.
just called in to request my unlock code from at&t. They send they were gonna open a case and rewuest it for me since they dont have it in their system yet. they told me the 20th to be the latest I would get the code but code be sooner. crossing my fingers. I told them I would be travelling internationally and since they wouldn't unlock my iphone I need another phone to use abroad. Will update once I get my code and with a video hopefully....
Just an update, I received an email from the Sim unlock team last friday and requested a proof of purchase (invoice/receipt). faxed it to them last monday and got a text from at&t that they received the invoice. Hopefully I get the unlock code anything now.......
9/28:
Got an email from at&t unlock team:
Device unlock code for mobile 847 ***-**** CM20100914_127*****
AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
IMEI: 011954**********
Make: DELL
Model: STREAK
Case#: CM20100914_127*****
Due to the age or the brand of your device, the unlock code is no longer available in the AT&T database. Device unlock codes are programmed into the device at the time of manufacture. If the unlock code is not in our database, AT&T must contact the manufacturer of the device to obtain the unlock code.
Accordingly, we have attempted to contact the original manufacturer of your device to obtain the unlock code on your behalf. Unfortunately, our efforts in obtaining the unlock code from the manufacturer were not successful. We apologize for the inconvenience this may have caused.
For information about upgrading to a new AT&T device please go to att.com/wireless or call Customer Care at 1-800-331-0500 or 001-916-843-4685 if outside of the U.S.
Thank you for contacting AT&T Mobility. We appreciate your business.
BOTTOM LINE: Called Dell for an RMA and returned my streak. I have no use of it if they wont unlock it.
Goodluck people~!
Got My Unlock Code
Just an FYI,
I called AT&T today and went straight to Tech Support and they gave me my unlock code on the spot for two Streaks. One on contract and one I bought off of ebay. I guess the guy didn't know she was supposed to hassle me!
bdh
bhutch said:
Just an FYI,
I called AT&T today and went straight to Tech Support and they gave me my unlock code on the spot for two Streaks. One on contract and one I bought off of ebay. I guess the guy didn't know she was supposed to hassle me!
bdh
Click to expand...
Click to collapse
If you are an AT&T customer with an account in good standing for at least 3 months, it's pretty easy to get the unlock code for any device, except the iPhone. Just call 611 and ask for it. I called last week and got the unlock code for my Tilt 2 before selling it, and got the unlock code for my Streak at the same time. If they ask why, just say you're traveling overseas and want to use a local SIM card.
I would like to know if i flash over my phone to use Android will I then be able to use it on another Network?
on a different network no. rooting your phone does not sim unlock your device. if you call your provider they normally dont have any problem giving you an unlock code for your device. im on the tmobile network and i wanted to unlock my old phone to sell on ebay (unlock can fetch more $) so i called tmobile, they gave me an unlock code (free) i put a at&t sim in my phone to complete the process and it was done. really very simply.
i purchased the phone from CL and i was on a month to month plan with T Mobile for about a year and I did not renew this month. Do I have any options?
6xceo said:
i purchased the phone from CL and i was on a month to month plan with T Mobile for about a year and I did not renew this month. Do I have any options?
Click to expand...
Click to collapse
You can pay $30 on eBay and get unlock code for it - that will get it unlocked and then you can use it on any other network.
BTW - if you get the unlocking code while you have Android on your phone you can still unlock it with your code you get.
yea i've seen unlock codes on ebay as low as $10, it all depends on your phone.
i would still try t-mobile anyway and say you use to be a customer and you wanted to unlock your old phone so you can sell and use it on a different network. the most they can do is say no so there wouldn't be any harm done in still calling. i think that they would still do it. if you reach someone and they say no, hang up and try 1 last time. i always get conflicting stories everytime i call t-mobile anyway so you might just luck out.
(they unlocked an old phone i wasn't using with t-mobile, giving i still was under contract but they still unlocked a phone that wasn't on my contract)
I called T Mobile and told them I am going overseas and I need it unlocked the rep told me he would submit the request and I will get an email within 5 -7 days with instructions on how to unlock the phone. That is a long wait I did not know it took 7 days to do anything anymore. Oh well .
Thank you all for helping I appreciate it.
if you need to unlock a phone to go overseas i think its a different process so maybe thats why its so long because it only took me 10 mins to get the code from them.
T-Mobile uk charge £25 and theres a 28 day wait for them to snailmail the code to you.
Unlocking.com was £10 and 10 minutes.
Source: my experience < 10 days ago.
Sent from my HTC HD2 using XDA Premium App
From T Mobile
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Looks like I will have to pay...
That really doesn't make much sence because they unlocked a phone I no longer was using. I think I was using my hd2 for 6 months when they gave me the unlock code for my mytouch 3g slide. Well it was worth a shot...kinda goes back to me saying I always hear conflicting things from t-mobile.
Sent from my Desire HD using XDA App
I contacted T Mobile on 3 other occasions and recieved the same answer 1 manager told me to contact HTC Directly as that is how they get the unlock codes but that did not work.
However I found a company that provides you with the code. It took him 7 minutes and only cost $7.00. He had a perfect rating on ebay well 99.9% and he provided pre purchase QnA via direct email.
ebay store URL
http://stores.ebay.com/Freedom-Mobile?_trksid=p4340.l2563
Again thank you all and I hope this helps anyone else who might have similar issues.