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I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....
Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!
I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.
Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.
Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel
Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:
I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.
Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.
unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!
Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!
i have been waiting for like 2 weeks i broke my camera for my phone by cam to phone FW write and then i sent it off to a shop in the uk i live there the shop is called dkavs looked at all reviews all positive i called them like last 2 weeks Saturday and they said they couldn't fix it so they sent it to a company called sbe or seb forgot and that company hasn't sent my phone back so im getting impatient and also would like to ask wat would happen to my phone if they cant fix it ?
on what firmware you did that?
Sent from my GT-I9000 using Tapatalk
If they cannot fix it .
Depends one on your warranty and age of the product .
Two on whether or not these shops are official Samsung repair centres . If they are not then you have broken your warranty and Samsung can decline to get involved or repairs are chargeable .
A firmware factory reset may have cured the problem and is still worth a try if the phone is not repaired .
jje
You should ask the company what they will do yourself, NOT XDA. 2 weeks isn't that long anyway, especially if you didn't pay some kind of priority fee. If you think they are taking too long, speak to them DIRECTLY. But imho, you shouldn't be using XDA as a means of trying to extort companies into prioritising you (that's what it sounds like) ..
If you needed your phone that urgently, you wouldn't be messing with firmware anyway..
If I buy the international GT-P6800, will Samsung USA cover the warranty?
Just bought this:
http://www.integrontech.com/Samsung-Galaxy-Tab-7-7-P6800-3G-Unlocked-Silver-p/sam-p6800-16gb-s.htm
It's on it's way here... but with all the screen issues everyone seems to be having, I def don't want this thing with no warranty.
I didn't even think about that when I bought it... now i'm considering just returning it before opening it up... don't want to get screwed down the road without a warranty.
I had a bad experience with this.. long story short they didnt...
Sent from another Galaxy...
Tab 7.7 GT-P6800
The more I read, the more it seems they won't honor their warranty in the US.
I could always Squaretrade it... but I wary of the support I would actually receive.
I contacted USA Samsung about warranty. I didn't really get the answer I wanted but they did do a little better than no warranty at all.
Could probably just use a forwarding service. I wonder if I prepaid envelope sent to their UK facilities would work?
Samsung's response:
Dear Casey,
Thank you for contacting Samsung.
Unfortunately, as the product was purchased in the uk, the warranty is only valid at uk service centres.
However, if you had a friend within the UK, who could deliver and collect your product, then deliver it back to you, we would be happy to fix or service the product where necessary.
Hope this helps.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Chris
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
…by EMAIL using the link below and we aim to answer your email within one business day
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=31
…by TELEPHONE during our opening hours Monday – Saturday, 9am – 6pm
UK customers 0330 SAMSUNG (7267864)
EIRE customers 0818 717100
…by LETTER and we aim to acknowledge your letter within one business day of receipt
Samsung Customer Support Centre
PO Box 479
GATESHEAD
NE9 9BJ
United Kingdom
That's a huge gamble...
Sent from another Galaxy...
Tab 7.7 GT-P6800
Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
Contrary to you I've had the best service ever when my XZ had an issue. They gave me a new one immediately in the store and there is nothing wrong with my replacement
Very happy customer here! I live in Belgium
Sent from my C6603 using xda app-developers app
Most of us have bought this phone. That's why we are here.
Don't go crying "don't buy this phone".
dugs_123 said:
Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
Click to expand...
Click to collapse
What a idiot first post here and its about slagging. now go get 2 cent from Samsung
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Big lol @dugs_123
Sent from my C6603 using XDA Premium 4 mobile app
Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
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Click to collapse
that phone looks like a used phone and under no circumstances is fit to be a replacement, just look at the dust.
Well there have been guys to get their phone in 3-4 days i have been stuck without one since 19 days now, even though i told them that i will be leaving India for 2 months, the senior execs up at xperia support tell me they will do their best and call me back but sadly they do not. So this tuesday if no updates or solutions are given, il be whacking them. I have to leave this wednesday.
dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
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Click to collapse
Which service centre in India ?
Could you be more specific, rather than ranting.
Sorry if i seem skeptical because in my experience most of such posts at both HTC and Sony forums at XDA by accounts created just before posting turn out to be fake ones mostly paid out by Samsung.
6 phones.
All faulty??
Guess I'm lucky.
Not one issue since buying in March.
Best phone I've owned sorry.
Sent from my C6603 using xda app-developers app
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
cihanleanne said:
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
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Click to collapse
Mind you language buddy. I am not acting over here. I have just posted what i have been experiencing since July and about the service provided to me from sony india. I have been using sony products. SO i am not against this product but against the service which is being provided. And also i am not supporting any other mobile manufacturer.Infact I have myself not used any products other than sony.
SO idiot first read the post and then reply accordingly.
If moderators feel this is fake then i request you to delete this thread. Neways it wouldnt matter to anyone unless someone experiences it.
And the service centre name is Mobile technology in Ghatkopar East,Mumbai,India.
Thes service centre people are helpful But they are just the intermediate who just provide me the mobile received from company. And thus my post is against this service from sony india which is providing such faulty units to these authorized service centre.
I have had an amazing experience from Sony. They replaced my phone in 1 day and gave me a brand new one. I had the mic problem. The new replacement works without any problems. By the way replacement from Sony, Pune, India.
Sent from my C6603 using xda premium
dugs_123 said:
And the service centre name is....
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Click to collapse
It sounds like your problem lies with the service centre, not Sony itself. A service centre acts as an agent of another company, but is not part of it.
Maybe you should call Sony direct and tell them how you have been treated by the service centre, so they can refer you to another one, and possibly investigate. Sony don't want a service centre giving them a bad name.
I never had any problems with this phone, although if I have any problems with this phone I just take the backglass off and start replacing parts. Same as I did with my adhessive glue and backglass haha. I'm very happy with this phone and won't be buying the Z1 lol
Sent from my C6603 using xda premium
Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
+1
Surprising... I had a different experience. After they initially tried to blame me for the screen cracking while being handled by the service centre rep, not only did they replace my six month old 6602 with a brand new retail 6603, I also became friendly with the regional manager Sony India, and he's promised me complimentary passes for the forthcoming honami release ceremony. Ymmv...
Dead cookies leave no trails...
Why did you not take it a diff service center, my phone had some camera issues, they gave me a replacement phone next day itself. Coming and cribbing here does not change things my friend, you should definitely go and complaint against the SC, not Sony on a whole.
I would say I really love my phone and all the features it has. But through my experience with sony mobile india, I wouldn't recommend buying a Sony phone to anyone in India atleast
My Problem: HEAPHONE COVER OPENS ON IT'S OWN
-There phone Support is i'll trained
They didn't know Xperia Z had a headphone cover/flap.
-They take atleast a month to reply to your emails.
Their email replies, are fixed with the same paragraphs and wordings..I sent over 8 reminders mails over period of two months.
-Their phone support told me to email them.
-Service center cleaned my phone with a toothbrush and gave it back to me.
Naturally when Sony asked me to submit the phone at a service centre and revert with a job number on email.
Neither did the one month reply time nor the handling Of my phone by them at the Service centre or the posts on this forum about the other issues(dead pixels, lose of water resistance after service etc), I decided against going for it.
Sent from my C6602 using xda app-developers app
Sony service is better than samsung at least. They have a toll free number and people there are really helpful. I got my phone replaced twice. Once due to overheating the replacement unit had pblm with microsd and later i received a perfect unit. Now i have one and xperia z is sold. But i must say sony service is better than samsung and lg combined lol.
Sent from my HTC One using xda premium
Hey guys im new here and i wanted to share my experience with all of you about repair centre(in Germany)
so my z3 has a factory defect (yellowish scrren on the underside of the display , where the navigation buttons are)
and a dent near the earphone jack because i dropped the phone on the earphone jack while exercising (my fault)
After describing my defects on the report i signed and send the repair order on the 3 of august (online) , but send my phone in on the 10. of august. i send the phone and the charger with a box sony send to me.
at first no sign beside (Device received) (11.08)on the Mysupport page
and no email notification about my repair status at all (you need to work on this sony)
but then Saturday (14.08) i got an email that states my device is on its way back to me
I was't home that day so i just received my device today (DHL's fault , sony already send the device on Friday)
after checking the display , it got fixed under warranty they also check the charger ,and to my surprise the dent on the aerphone jack also gone (they also replace the Alunimium frame), and the earphone jack feels new. They even gave me a new back and front screen protector.
i am hoping the repair status would be more informative.
but hey ,I am now a happy customer ,and prepared to sing a praise for your wonderful service, thank you very much sony
phone bootloader is locked , and i flashed kitkat firmware before sending it in (unroot)
It looks like You're just lucky or you got a good service centre in your country's xperia care is the good one. Because in some countries, their service centre is a joke.
I ordered my xperia l's back cover there and didn't get it until now (from 3 weeks ago) but they promised it will not take long times
Sent from my D6653 using XDA Free mobile app
AlvinZahran98 said:
It looks like You're just lucky or you got a good service centre in your country's xperia care is the good one. Because in some countries, their service centre is a joke.
I ordered my xperia l's back cover there and didn't get it until now (from 3 weeks ago) but they promised it will not take long times
Sent from my D6653 using XDA Free mobile app
Click to expand...
Click to collapse
it appears that sony service centre arent really sony service centre. they just contracted 3 rd party firms to fix their phones. thats why the experience arent the same.:cyclops:
parental92 said:
it appears that sony service centre arent really sony service centre. they just contracted 3 rd party firms to fix their phones. thats why the experience arent the same.:cyclops:
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Click to collapse
Indeed - well, in the UK it is a company called SBE Ltd.
I've had a similar experience to you recently. My phone got very hot just sitting on the side discolouring the screen on one side and unsticking the screen ruining the waterproofing. I sent mine in and heard nothing for about 6 working days then suddenly got an email saying my repair had been delayed and the next day another email saying it was on its way to me. They seem to have replaced my screen and the magnetic charging port at the very least :good:
cadboncopyvw said:
Indeed - well, in the UK it is a company called SBE Ltd.
I've had a similar experience to you recently. My phone got very hot just sitting on the side discolouring the screen on one side and unsticking the screen ruining the waterproofing. I sent mine in and heard nothing for about 6 working days then suddenly got an email saying my repair had been delayed and the next day another email saying it was on its way to me. They seem to have replaced my screen and the magnetic charging port at the very least :good:
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Click to collapse
yea i think sony need some kind of positive review. beacuse when you google xperia service centre usually bad review comes up :crying: