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I'm fearing the worst, but I thought I'd come and see if anyone had the same problem or a possible fix...
Basically a few times I have absent mindedly put my phone in my back pocket and then sat on it! The screen has not broken or cracked, however when I have removed it from my pocket there is a dark black mark that gradually grows smaller and then disappears. I thought nothing more of it until the phone was rebooting the next time, when I noticed on the brilliant white HTC loading screen a small white spot. As I mentioned before, I've accidentally done this a few times and now have a number of these white spots that are only noticeable when the screen is white.
Is anyone familiar with this issue? And more importantly is it fixable?
cheers
ClownShoes
if it's LCD screen, could be permanent... I dunno.
could be damaged lcd
lucky u havnt cracked it when sitting on it like what i did to my ipod. but on my old omnia i also have bright white spot on the screen
I had the same problem and I think is not because of you sat on it. I got it too but without miss treat the phone, so I went to HTC and they changed a new lcd for me.
i have the same marks on my bootscreen also thought it comes from pressure..
If it is the LCD that is damaged, does anyone know if it will be expensive to get replaced? I've just bought the Galaxy S and this is killing my chances of selling my HD2 for much
ClownShoes said:
If it is the LCD that is damaged, does anyone know if it will be expensive to get replaced? I've just bought the Galaxy S and this is killing my chances of selling my HD2 for much
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depends on how you define "expensive".
yea, LCD is one of the most expensive components of a phone, I'm afraid.
Pressure damage
Yo Peeps
Same happened to mine. Back pocket idiocy.
I fly quite often and when the plane reaches 30000 feet the mark disappears completely. I tried opening mine but I't not worth the risk since the screen still works perfectly (touch as well) and I live in South Africa where the HD2 is barely available (I bought mine in Germany). Also when you twist the screen the mark grows/shrinks.
If anyone finds some smart solution please post. Although the phone works perfectly it's rather sad to have such a beautiful screen stained.
Ive also got this problem. I've had it for the last 2 months. I can only notice it on white screens and its barely noticable then. I can't be bothered sending it off because its so mild. I keep my phone in my front pocket and im miffed as to how it happened though.
JudicatorDex said:
I fly quite often and when the plane reaches 30000 feet the mark disappears completely.
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There's a smart solution!
ive also got 2 white spots and its visible in white background.
Never dropped it or sat on it.
Its always taken care of and kept in leather case.
Like above poster, i cant be bothered sending it back as im fromi australia and bought it from Handtec UK.
i also have 3 white spots visible on white screens... its really anoying seing this white spots...
I had it on mine too!They replaced the LCD.I've waited 1 mounth.
Damaged
HTC state that my phone is damaged and I have to pay for repair
HTC want £178.68 to replace the MB and send it back to me.
I haven't paid yet as I spent £500 on the phone when it was launched.
When you pay that much you look after it.
It's in my jeans front pocket ( not tight ) most of the time, on a glass bedside table when home and if I take it into the bathroom I wrap it in a towel to ensure no moisture damage.
Look at my phone screen ( image was taken on a webcam not good quality )
The screen was like this from as early as I can remember but put up with it until now.
I have the same problem as U guys. those spots really annoy me. If you find out how to fix it it would be awesome. I woluld send it to htc but i bought mine on polish ebay and i found out that its blocked in uk (report as stolen and sell) i have got a buying proof but i dont know they will accept this. what you guys think?
Hello!
I have the same problems. A few white marks on the screen. I don't have warranty and i hope's to fix that problem by myself.If anyone have an answer please post it!!! Tnx guys, this is my first message on this forum.
Have the same.. It actually seems like the backlight led underneath the spot (on the bottom of the screen) is actually brighter than the rest..
I also started noticing a white spot on the middle of my screen as of a month now. Had the phone as of november last year, and really, this annoys me.
Nothing bad happened to my phone.
Does anyone know whether this is covered by warranty or not? I'd say once more white spots appear something must be wrong in the design/hardware of the phone and HTC should fix it. For free.
isnt it a dead pixel or something ?
like with computer/tv screens.
and a lcd screen with digitizer inc shipping costs something like 87 euro.
its pretty easy to replace by yourself if you use the step by step movie from HTC
ive done it last week and was working again in 20 minutes
(screen cracked btw)
Where do you buy the LCD screen with digitizer? Because now I have white spot marks + my touchscreen isn't even working. I think my digitizer is broken..
i have bought mine on ebay.com
most of them comming from hongkong , its not listed anymore in my ebay account because i bought it more then 60 days ago.
i know i was lazy to fit it earlyer haha
htc hd2 screen or htc hd2 lcd etc
you will find them, just watch for the shipping costs.
they have a custom to rip you off with it
goodluck
Just wanted to inform everyone about an issue I had with my Transformer. I just received it today - beautiful screen and great device. After using it for a while I noticed a large spec of dust under the screen. After closer examination I noticed about 8+ specs of dust underneath. Looks like it either wasn't sealed properly or it was really dusty when mine was made. I can see them with the device on or off.
I almost ignored it but I can't - so it is going back.
Tried to exchange with Amazon.com - they can't even process an exchange right now since they are so far back ordered (apparently about 400+ still back ordered). They did put a note on my account and will allow me to exchange within 60 days when they get more though.
I also called Asus - they wanted me to send it back and issued an RMA - initially they wanted me to pay for shipping but they sent me a label after I explained I had had the device for only a few hours.
Dropping it off at Fedex to send back to Asus in just a bit.
I will keep everyone posted on how it goes...
Mine has only one speck of dust but it is a fairly large one. It was there out of the box so I'm assuming they do have issues with dust at the assembly plant... Please keep us updated on how the process goes. I'm on the fence with mine as to whether to just keep it or send it back for an RMA because of the uncertainty in how long it may take to process a return when there is no extra stock to work with.
They said it will take 10-14 business days - really hoping it is sooner than that.
I will let everyone know when I get it back though - I am just worried the replacement will have another issue if they don't fix my existing unit. Kinda curious if they will just replace it or clean the screen somehow.
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Dust ninjas? The evil enemy of the white ninjas.......
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Yeah. They call that a "Clean Room". Go figure.
As already wrote in another post, i had the same problem with all tranformers tried. I'm still waiting for next batch.
Ravynmagi said:
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
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I think they might offer cross shipping (heard about that in the thread about bricked Transformers) but I didn't push them on it. I had a hard enough time getting them to pay for shipping. The 10-14 business days starts when they get the unit too - so it might be a while... Really hoping they were just padding the dates.
I've got one beautiful spec of dust under my screen as well, aboout 1/2 inch from the bottom. Might try to live with it because I'm afraid of getting one with more dust under it.
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
tehdoughnut said:
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
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Return it for replacement or refund.
Do not accept a defect just because supply is limited.
You will be reminded of this every time you use the device.
Wait for the next batch that hopefully have better quality control.
Ugh, dust under a touchscreen is my pet peeve. I have the Sony Touchscreen eReader and after about a year, there were dozens (more than 20) of dust particles under the screen. It was so bad, it became distracting to read. I ditched it for a Nook Color.
Hopefully I get lucky with my Transformer when/if I ever get one
I also have 1 spec of dust under the screen.
I didn't notice it at first because I was too excited when I got it.
Ugh, between all the issues I've read about (software and hardware) I'm a lil glad I decided to wait. This is the straw that breaks the camel's back for me. Here's hoping Asus and Google get their act together in time to take full advantage of Tegra 3.. Good luck with the first gen Transformer guys, you are true Android pioneers!
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Scott21 said:
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
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Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
s13se said:
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
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I sent mine in yesterday (see the first post for details) - the repair facility is in California. Like some of the other posters I am worried about getting one worse than what I sent in (or with other issues like dead pixels) but it isn't right to just accept something like so I sent it back to Asus.
well, count me in as another victim. got this one for my dad, and 1st thing i noticed was that the plastic sleeve was full of fingerprints. As though someone had handled the tablet before, but the asus seal was untouched on the box. On mine, the plastic sleeve was as clean as the display so I new something was up. Not only was there a spec of dust on the bottom right hand corner, there's also a dead pixel near bottom center.
My question is, do I return now and wait for restocks (got mine from BB 4 Bus) or do I wait til BB's return period is up? I've already given mine to my dad and in all honest, if I didn't look for it, I may have never seen them.
add me to the club. im thinking about returning it to amazon. i also found a piece of dust stuck under my screen.
Well, thanks for everything!
On saturday, i received my 4th LCD from hong kong in the mail, and on sunday i replaced the broken one on my phone. I dropped the streak with my 3rd screen from my lap and onto the carpet floor, so the LCD broke (not the glass).
This time, tuesday morning, i dropped my streak about 10-20 cm onto my laptop - and well, the brand new LCD broke.
Seriously, I'm tired of replacing that LCD, so now i'm quitting!
Anyone else with experiences like this? Is there something fishy about these hong kong LCDs? I've never broken the glass in front of the LCD, but i've always broken the LCD itself...
I can't keep my Streak out of its Otterbox for more than a few minutes. It's a delicate device, I'm not sure why people would hold it and think otherwise.
Not my experience at all that the Streak is a delicate device. It's taken all the abuse of hundreds of pocket removals, an occasional in-pocket bump on railings and after a year of heavy use still looks nicer than my old HTC Touch Cruise. I have also dropped my Streak unprotected - running to catch a train in Japan from a too short pocket to the hard concrete. Didn't see any damage right away and thought wow! It survived. Alas a few days later I noticed there was a hairline crack in one corner of the glass which I could definitely live with. Now I have one of those thermoplastic resin covers on and have accidentally thrown it down on my bathroom tile floor where it did a good bounce and a cartwheel or three - not a scratch anywhere. Awesomely well built is my verdict.
Sent from my Armor-plated Dell Streak using xda premium
mishandled mine numerous times, but nothing like that.
My LCD broke while the phone was in my pocket about 3 weeks ago. Called Dell, they replaced. 2 days ago the EXACT SAME THING happened with the "new" (re: refurbished) phone that Dell sent. I just called Dell and now they are out of stock and the guy said call back after September 21 and we'll help you and hung up on me. I'm very upset with Dell now. IF I can get another replacement, I will promptly trade/sell it for something else.
Ha, I am on my sixth screen. Last time I broke mine I purchased two replacments. Put one in and a few days later I noticed the spare was broken. Heck it was never even out of the box.
At 35$ US for a screen I will just keep replacing it.
I do have a defender on it after the last screen broke. Had the commuter.
Sent from my Dell Streak using XDA App
Just in case Dell can't/won't replace, where do you get your screens @ $35.00?
I've had almost exactly the same experience, dropped my original screen a fair few times and the most I got was a small chip out of the glass. So I've been through two replacements already, one dropped from my lap onto carpet the same as 'olemartinorg' and the lcd broke and the other half a metre onto stairs and broke the same way. I'm beginning to wonder if the quality of the LCDs from China are any good or the same as the official Streak.
SardisStreak said:
I'm beginning to wonder if the quality of the LCDs from China are any good or the same as the official Streak.
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yeah, that's what i was thinking too...*:-/
zenwes said:
Just in case Dell can't/won't replace, where do you get your screens @ $35.00?
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http://www.ebay.com/itm/a/190566591829
alperin1 said:
Ha, I am on my sixth screen. Last time I broke mine I purchased two replacments.
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Ha! I also thought about that, but as always i thought "i'll just try really hard not to break it this time" and "it's probably even cheaper next time".
p51d007 said:
mishandled mine numerous times, but nothing like that.
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I wouldn't say i've mishandled my streak, it's just extremely brittle. I had a nokia one that where i had to replace the screen two times - but the case i have with the streak now is just outrageous.
I ordered a LG Optimus One yesterday - i'll miss the screen size and speed, but it will probably not break every other day..
I had about enough with this phone also I'm just praying that the POS lasts me till the galaxy note comes out... I can't stand how this resets, in my pocket I almost missed my son being born cuz of this trash was not working right my wife had to call 3 other people get the word that my phone that was in my pocket was stuck on the dell logo, then the battery was drained so it was pointless... that was the straw that ended my love for it... again I can't wait for the note to come out I'm getting far far away from crap dell and will NEVER BUY FROM THEM AGAIN
Sent from my Dell Streak using XDA App
Wow. I have dropped indefinitely my Streak as high as 1.5 meters and no LCD damage.... and with no protection... I must have an Iron LCD or what haha
boxerlover02 said:
I can't stand how this resets, in my pocket I almost missed my son being born cuz of this trash was not working right my wife had to call 3 other people get the word that my phone that was in my pocket was stuck on the dell logo, then the battery was drained so it was pointless...
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Oh. I see your point. Are you using StreakDroid or an official ROM?
netomx said:
Wow. I have dropped indefinitely my Streak as high as 1.5 meters and no LCD damage.... and with no protection... I must have an Iron LCD or what haha
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Haha! Well, i've dropped mine numerous times from similar heights without damage - but sometimes (4 times now) i've hit the sweet spot that does the trick... As i've said before, i've never had the glass breaking at all - only the LCD..
olemartinorg said:
Oh. I see your point. Are you using StreakDroid or an official ROM?
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I had a problem with Simple Streak 1.3 testing 4, that it sometimes reboots itself... I reflash the v5 without factory reset and it is working as a charm.
I'm using 351 build... I really can't wait for the note to come out it should be here around January I would think... at least hope it is thats when I'm able to upgrade and be done with this crap of a device, give it to my son to break completely in a week or put it in a box and let it sit in the cabinet seeing how it wont even be worth much resale value... COME SAMSUNG GALAXY NOTE!!!!
Sent from my Dell Streak using XDA App
boxerlover02 said:
I'm using 351 build... I really can't wait for the note to come out it should be here around January I would think... at least hope it is thats when I'm able to upgrade and be done with this crap of a device, give it to my son to break completely in a week or put it in a box and let it sit in the cabinet seeing how it wont even be worth much resale value... COME SAMSUNG GALAXY NOTE!!!!
Sent from my Dell Streak using XDA App
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Well, you can install Simple Streak and test... or just give it to me, I can pay the shipping :3
When I get my upgrade if you still want it its yours
Sent from my Dell Streak using XDA App
I will, I love so much my Streak I'll love another one for my girlfriend
Grrrrrrrh
I ordered a screen from Hong Kong on the 18th August after I dropped it on a concrete floor and the LCD leaked. The rest of the screen died a few days later. I haven't received my screen yet and am stuck with a tiny Galaxy Ace at only 3.8 inches...
I've dropped my streak loads of times, hard floors, soft floors, from waist height, head height. It has broken 3 times - first time the LCD broke and Dell repaired it for nowt, the second time the glass shattered and i made an insurance claim.
I think its just pure luck that it hasn't broken more. They are bloody fragile, but i think that it just down to Dell's design.
boxerlover02 said:
When I get my upgrade if you still want it its yours
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
You could also send it to me, i need a dev streak
TheManii said:
You could also send it to me, i need a dev streak
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Sorry, first order, first served basis
Hey yall nothing special but I reancently drop my phone 1 too many time and crack the screen. Does anyone happen to know what phone I get as a replacement from assurion. I've heard people geting the EVO 3d. I have the white version of the EVO now and seems so slipery when I pull it out of my pocket. Also anything special I should do I had it, but i already flash it back to stock non rooted.
Sent from my PC36100 using XDA
You may get an Evo as a replacement; the 3D if they're out of stock.
Evo4g is what you get
Sent from my PC36100 using xda premium
If it's slippery, get a case.
I would suggest buying an otterbox for your new phone either way. It might be expensive but ive had my evo since release and my brother (ever since I got the case) thought it would be funny to show everyone who saw it and says "look! its indestructable" :\ Ass! You might also find that you can actually salvage it by buying a new lcd screen and digitizer glass for under 70.00 on ebay! just tell your carrier you lost it! you pay the same premium regaurdless if you have insurance! then you can turn it around and sell it as refurbished! Keep in mind some skill and technical knowlege of the EVO might be required along with tools if it is not included!
What's crazy is, my wife's Evo has had two cracked screens and every time we took them to the Sprint stores, they only charged us 25 dollars for a replacement Evo (Just the body, no battery/case/sd card/accessories). Are they not doing this anymore?
I've head my screen replaced countless times by sprint (with root) for free.
Edit: not to mention speakers replaced, bezel, camera lenses. All free. Never unrooted my phone, ever. Same root from day after launch.
Sent from my PC36100 using xda premium
How many *is* countless?
I'm not trying to be flip, I think it's an important point (only semi-related to the OP, but definitely something that occurred to me lately) : if you're having to replace that many things on your phone, that doesn't reflect well on the build quality of the phone.
My observation, from this and other remarks on XDA, as well as my own experience (below) is that Evo's tend to break a lot. Probably less than other brands, and possibly less than other HTC phones, but probably more than certain other phones also (dare I mention the iPhone or is that just going to get me banned on XDA?)
On my original Evo, which I had less than a year, I had to replace the camera lens cover, the internal ear piece speaker (not the speakerphone speaker) and the digitizer. The last one I took to a Sprint store - 35 bucks was pretty reasonable, but they don't just replace a digitizer, they also swap out a whole assembly from some other returned phone including someone else's glass, LCD, and bezel. The other two jobs I did myself using parts I got on Ebay. I thought I did a good job too until, a few months after I did the speaker, the screen started acting funny and I realized I had screwed it together oh-so-slightly wrong and torqued the motherboard just a little. The problem got progressively worse and I finally had to buy a replacement Evo on Ebay. So much for saving a buck going the DIY route.
And those are just the problems I was able to solve. I also had to live with the famous crack in the bezel near the volume button, various dings in the relatively soft plastic of the bezel, and a down-volume button that just stopped working (too much use in recovery sessions I guess? )
Evo's *feel* pretty solid, and they're definitely not cheap plastic toys, but I don't remember having these problems with the fruit flavored phone I used to have.
Sent from my PC36100 using XDA App
My few is everytime I take it out of my pocket... Oh well geting a purple 3d so can't complain too much besides being purple
Sent from my PC36100 using XDA
VenomousViper said:
Keep in mind some skill and technical knowlege of the EVO might be required along with tools if it is not included!
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just remeber guys/gals I did say you would have to have the specifications. tourque specs is a large portion of this BEFORE you finish your work. This is a highly complicated peice of technology and any wrong tweeking might cause you to screw up your phone. I suggest addiquate research before you attempt any repairs to your phone Also, there have been some instances where the carrier WILL NOT work on your phone if they deam that you have voided the warrenty. I have had this problem before. Again, it is really up to the shop if they want to fix it. Do this at your own risk.
VenomousViper said:
just remeber guys/gals I did say you would have to have the specifications. tourque specs is a large portion of this BEFORE you finish your work. This is a highly complicated peice of technology and any wrong tweeking might cause you to screw up your phone. I suggest addiquate research before you attempt any repairs to your phone Also, there have been some instances where the carrier WILL NOT work on your phone if they deam that you have voided the warrenty. I have had this problem before. Again, it is really up to the shop if they want to fix it. Do this at your own risk.
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Click to collapse
Well, yes, it is a calculated risk. The old rule applies : don't gamble if you can't afford to lose.
To me, it's just a phone, so I gambled (and lost). I survived just fine, but I agree that not everyone would/should make the same choice.
Sent from my PC36100 using XDA App
OK. So it wasn't countless.
But
3 screen (2 my fault and 1 the tech installed wrong - about to go for a 4th screen cuz I recently dropped and cracked it again, but this time it's not shattered)
2 or 3 external speakers
2 cam lens covers
And 1 badly dinged bezel (that I didn't even ask for, they did it while replacing the screen)
Never had to pay a dime.
I think the build quality is great. Maybe they could use a better speaker, but I think I was using a kernel with audio gains when it blew (i.e. my fault).
Busted screens were obviously my fault.
And HTC has GOT to find a way to protect camera lenses better. I had camera scratches on my HTC diamond, too, but all the Evo and newer HTCs have an even less protected lens.
I never unrooted. I usually try to make it look sorta stock, though. But the last time I brought it in with ICS, and even had ROM toolbox right on my homescreen lol
Sent from my PC36100 using xda premium
Hi all,
this morning I left my tablet at home and when I come back found it with broken glass (I think tmy little brother dropped it, but he doesn't confess)..
Sometimes touch works, more often not.
However.. What can I do? I read that some lcd are not glued properly, and it could be my case, because on the left it's a bit lifted on the center.
In your experience, is there hope that it can be repaired for free?
And if not, where can I find replacement (I only found this: http://www.powerbookmedic.com/Google-Nexus-7-LCD-and-Digitizer-Assembly-p-22606.html , but it isn't available)?
Thank you!
sooooo sad! :/
Pictures of damage: http://imgur.com/a/E7Rkf
diaSalvatore said:
Hi all,
this morning I left my tablet at home and when I come back found it with broken glass (I think tmy little brother dropped it, but he doesn't confess)..
Sometimes touch works, more often not.
However.. What can I do? I read that some lcd are not glued properly, and it could be my case, because on the left it's a bit lifted on the center.
In your experience, is there hope that it can be repaired for free?
And if not, where can I find replacement (I only found this: http://www.powerbookmedic.com/Google-Nexus-7-LCD-and-Digitizer-Assembly-p-22606.html , but it isn't available)?
Thank you!
sooooo sad! :/
Pictures of damage: http://imgur.com/a/E7Rkf
Click to expand...
Click to collapse
At this moment you have Two Options..
1. Sell it on Ebay for Parts you probably get about 50 to 100 at most.
2. Pack it up and store it away in a closet and forget about it. Until the Screens are being sold as parts.
the reason for both options is due to Asus not selling the LCD/Glass at the moment as a Part.
they are still manufacturing the Nexus 7 and soon will be making the Nexus 7 with 3g capability.
so there biggest priority at the moment is to keep making them.
you can send it in for repair with Asus but it will cost you about $160.00 just to get it repaired.
not to mention how much it going to cost you to ship it to them.
is the device frame cracked or damaged broken is the back scuffed or cracked .. Does it look like its been dropped. IS THE Crack on the left side. CAN You post pictures. Answer the above and give some pics and more info..
i know you do not really know for sure .one more question was it moved can you tell for sure rather someone was using it or not ?
If you really feel it cracked laying where you left it . Without anyone touching it . CALL GOOGLE PLAY.. But please do not be dishonest . There is a issue with the screen lift cracking and becoming unresponsive . as well as backlight flashing issues..
Looking forword to seeing pics and more info