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hi everyone,
i have recently been given a htc touch dual, and noticed theres a lot of movement on the slide when close(left + right)
is there any way of tightening it up?
thanks for any help i recieve.
sam
I have the same problem, answers will be useful for me too!
mmmmm take it theres just the two of us that have had this problem, can anyone recommend a repair centre in the uk?
There are more people with this problem. I think it's just a matter of how loose the slider is. Mine is not loose but a friend's Touch Dual is quite loose.
mine has a little wobble when closed, but is sturdy when opened.
it doesnt really bother me, so havent asked how/where to get it fixed.
Hi , i'm from France and mine too.
There are a lot of movements on the slide when close(left + right).
It's very disturbing... Did someone send the phone to repair center ??
Thks
Could this be a problem covered by the warranty?
n3oNx said:
Could this be a problem covered by the warranty?
Click to expand...
Click to collapse
i second this. i have the same problem with the slide,
could it be warranty covered?
same here as well!!
Same in Spain, and it's getting worse with time.
I have tried to repair it by myself.... it was big mistake...
Welcome to the realm of HTC build quality. I went through 6 E650's (S710's) before I got one that was remotely tight. My Dual has slight play on the top right of the screen when it's closed, and due to probably getting a replacement which is the same, i've not bothered trying to get it replaced. When it's open it's fine.
I think, as with the E650, it's just down to where they've put the slides on the phone.
I repari my nike's slide. It's not difficult, nomy my nike have a perfect slide.
fraizzo said:
I repari my nike's slide. It's not difficult, nomy my nike have a perfect slide.
Click to expand...
Click to collapse
How did you do that?
HTC are a couple of Stuck up Jerks.
my screen went black cause of the looseness.
the flex cable was damaged since it was loose.
Expensive phones, once they break they dont want to help..
so now im looking for a flex cause the "warranty" doesnt cover me for some reason... jerks!
Hi there.
I'm from Germany and my Nike ist a little bit loose too.
If the slider is loose and its definitely a production problem, i would say that this a case for the warranty.
Also, i have done an "electronic insurance". It covers claims caused by yourself or other technical problems.
On the other hand, i would try to give it back to my htc-dealer or provider if the slider damges within the 2 years of warranty.
Greetz
spinningthinking
I think this problem got no fixing, because HTC use very simple slide-method in Touch Dual.
There is only 2 springs, little slide-board, and whole screen based on board only by 4 little screws. And this screws located to close...
Mine did this for a bit but I managed to take the slide apart and put it back together and it tightened up and now doesn't seem as loose. I suppose it's how loose/tight the fitting is.
Hi! I Love ( D ) my TD2... to bad my touch screen broke already (2 months after purchase) without dropping it or whatever.. Screen and phone works normal.
Im just curious if there are other people having this problem jet?
Do you guys think im f*ck'd? or does htc replace touchscreens within warranty?
if not; Does anybody know what the costs may be for replacing a touchscreen? And is it possible to replace only the touchscreen or must the whole screen be replaced?
A lot of questions , i know.. hope someone can give me answers.
Thank you!
new screen
see here, a similar discussion: http://forum.xda-developers.com/showthread.php?t=537654
if the screen broke and it was not your fault, warranty should cover that ... it seems that buying a new screen and putting it is easy ...
thnx for reply georgeono! guess i'll try warranty first.
same here...touch screen cannot sense any form of touch
Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?
i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..
my batt went flat...
I go home and charge it..
before full charge, I sms and it is not working anymore..
Soft reset or hard reset no use..
Next day, I see the "liquid" screen under sunlight...
I also take care of it well as this is my first pda and most expensive hp i ever bought...
Going to sent in on this coming thursday...
How about ur warranty, void or consider under warranty??
havent found time jet to send it in but i'll send it tomorrow so i'll let you know. .
I have had the same problem. I sent it back last Friday and have had notification on Monday that it arrived at HTC, but the tracking details they gave me don't seem to do anything. They say it'll be 5 to 10 working days before I get it back.
The engineer on the phone pretty much straight away described the problem as 'LCD Leak' and that was also stated on the postage label they sent through to me.
I found a short term fix for the problem before i sent it off: When you see the touch screen has the patch of liquid inside, use a piece of sellotape or other sticky tape and gently pull the touchscreen outwards away from the phone and it becomes usable again as long as no fluid is touching the screen any longer.
Hope this makes sense.
edit: I got my phone back and the same problem was still occurring - it looked like they had simply take taken the screen off and put it back on again. It has gone back again, but hopefully this time they will actually look at it.
hm i tried your fix but it didnt work for me ..thnx for the tip anyway!
Same like here I think:
http://forum.xda-developers.com/showthread.php?t=522813
I had to sent it back for a repair. Right now my repaired phone starts to get the problem again
kaas11 said:
Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?
i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..
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i had the same problem and i can tell you this is caused by too much pressure on the screen. it seems the screen does fall into the phonecase and therefore free itself from the glass. take care with that phone in the pocket!! also the manual says, take out the phone of the pocket when you sit down!! i was shocked when i read that... i mean.. wtf.. what is the idea of a mobile phone which you cant have in your pocket???
haha , and they used to call it a pocket pc! too bad i havent read the manual BEFORE i bought this fragile peace of sh..
kaas11 said:
haha , and they used to call it a pocket pc! too bad i havent read the manual BEFORE i bought this fragile peace of sh..
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Your just a very unlucky man...
I really love my TD2 and it's working as it should be.
I do not use a case and have it just "naked" in my pocket (without keys and other stuff in my pocket) and its no problem, no scratch...
And i don't call it fragile, ok... it can break easier than a rock in your pockey but still..... I don't know how your TD2 is but mine cant bend a 1/2 mm, it's pretty though.
Phone fixed.... For now
I have received my phone back after a second trip back to HTC and it appears that they have replaced the whole frontage of the phone as a tiny scuff on the metal bit and a miniscule scratch on the screen have gone. The internals of the phone are the same as it has the same serial number and IMEI number.
Its all working so far, I've had no evidence of the fluid in the screen as yet and hope not to again!
Send it back and it will be mended eventually!
Had a similar problem, after 20 days the display broke (not on the surface but under it) because of...who knows, maybe direct sunlight since it was on the seat of my car.
Now, after reading the post, I see it's not a singular problem but also other lucky customers are dealing with it.
The real problem is HTC service. I contacted HTC Italy and they told me to take the PDA to a collection point along with a letter describing what happened since I asked for the warranty cover. After 20 days they told me I have to pay 126€ to repair my D2 because the service decided that it was due to my manomission (aka : you have lied to us). After some enraged mails I sent to them, they replied me I should contact HTC in UK to have the warranty. I decided to pay to have my phone back quickly but until yesterday no answer.
Today I sent another email and HTC replied telling me that the service center is closed for holidays until 24th...
I let you imagine how disappointed I am with HTC and they call it HTC Service Excellence.
Ok, it was my fault...I knew I had to buy the spare part on my own and change the LCD but I trusted the HTC name...big big big mistake!
Just consider those experiences in case you think to send your phone back to HTC service...I will never do this again!
Thank you guys, now I know for sure it was not my fault.
I have my TD2 now 3 month and I recognize the problem others mention. Although this problem is a fault, the system is not broken.
When the phone blocks, look for the "liquid" below the screen. It can be very small to fingertip size. The screen is not broken but the touch screen sticks to the display screen. It occurs by applying some force while using the touch screen. Of course this should not happen but it locks the phone or results in unpredictable touch inputs. IT IS NOT BROKEN.
It can be easily solved. Just wipe, with some pressure, with your thumb over the touch screen starting from well below till above the affected area. The touch screen detaches from the display screen and everything works again.
The solution would be a mod by HTC to prevent the two screen from sticking together.
I hope this helps by preventing people to send their phone back and foreward unnescessary.
Just send in my TD2 today for the same reason. Hope they wont simply "lift the surface up" and send it back to me.
repaired!
i had to wait a long time, but i got a message today that the phone is repaired within the warranty by an external repair service. Hopefully the problem is solved now, but im very glad to hear its not gonna cost me 200 euro's or so!
for the dutch : ondanks alle slechte verhalen over dynafix (volgens mij de gebruikelijke repair service voor een htc telefoon in nederland) is het toestel gewoon gerepareerd zonder onzin over drukschade etc. !
update
got my phone back yesterday , in fact they replaced my old phone with a brand new one! Totally free of costs. So i'm a total htc fan again!
kaas11 said:
got my phone back yesterday , in fact they replaced my old phone with a brand new one! Totally free of costs. So i'm a total htc fan again!
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Click to collapse
Are you sure it's new? I thought they replaced mine as well (after a LOT of phone calls and hassle), but the serial number is still the same.
The counters had been reset, so at first I thought it was a brand new one...
I'm fearing the worst, but I thought I'd come and see if anyone had the same problem or a possible fix...
Basically a few times I have absent mindedly put my phone in my back pocket and then sat on it! The screen has not broken or cracked, however when I have removed it from my pocket there is a dark black mark that gradually grows smaller and then disappears. I thought nothing more of it until the phone was rebooting the next time, when I noticed on the brilliant white HTC loading screen a small white spot. As I mentioned before, I've accidentally done this a few times and now have a number of these white spots that are only noticeable when the screen is white.
Is anyone familiar with this issue? And more importantly is it fixable?
cheers
ClownShoes
if it's LCD screen, could be permanent... I dunno.
could be damaged lcd
lucky u havnt cracked it when sitting on it like what i did to my ipod. but on my old omnia i also have bright white spot on the screen
I had the same problem and I think is not because of you sat on it. I got it too but without miss treat the phone, so I went to HTC and they changed a new lcd for me.
i have the same marks on my bootscreen also thought it comes from pressure..
If it is the LCD that is damaged, does anyone know if it will be expensive to get replaced? I've just bought the Galaxy S and this is killing my chances of selling my HD2 for much
ClownShoes said:
If it is the LCD that is damaged, does anyone know if it will be expensive to get replaced? I've just bought the Galaxy S and this is killing my chances of selling my HD2 for much
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Click to collapse
depends on how you define "expensive".
yea, LCD is one of the most expensive components of a phone, I'm afraid.
Pressure damage
Yo Peeps
Same happened to mine. Back pocket idiocy.
I fly quite often and when the plane reaches 30000 feet the mark disappears completely. I tried opening mine but I't not worth the risk since the screen still works perfectly (touch as well) and I live in South Africa where the HD2 is barely available (I bought mine in Germany). Also when you twist the screen the mark grows/shrinks.
If anyone finds some smart solution please post. Although the phone works perfectly it's rather sad to have such a beautiful screen stained.
Ive also got this problem. I've had it for the last 2 months. I can only notice it on white screens and its barely noticable then. I can't be bothered sending it off because its so mild. I keep my phone in my front pocket and im miffed as to how it happened though.
JudicatorDex said:
I fly quite often and when the plane reaches 30000 feet the mark disappears completely.
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Click to collapse
There's a smart solution!
ive also got 2 white spots and its visible in white background.
Never dropped it or sat on it.
Its always taken care of and kept in leather case.
Like above poster, i cant be bothered sending it back as im fromi australia and bought it from Handtec UK.
i also have 3 white spots visible on white screens... its really anoying seing this white spots...
I had it on mine too!They replaced the LCD.I've waited 1 mounth.
Damaged
HTC state that my phone is damaged and I have to pay for repair
HTC want £178.68 to replace the MB and send it back to me.
I haven't paid yet as I spent £500 on the phone when it was launched.
When you pay that much you look after it.
It's in my jeans front pocket ( not tight ) most of the time, on a glass bedside table when home and if I take it into the bathroom I wrap it in a towel to ensure no moisture damage.
Look at my phone screen ( image was taken on a webcam not good quality )
The screen was like this from as early as I can remember but put up with it until now.
I have the same problem as U guys. those spots really annoy me. If you find out how to fix it it would be awesome. I woluld send it to htc but i bought mine on polish ebay and i found out that its blocked in uk (report as stolen and sell) i have got a buying proof but i dont know they will accept this. what you guys think?
Hello!
I have the same problems. A few white marks on the screen. I don't have warranty and i hope's to fix that problem by myself.If anyone have an answer please post it!!! Tnx guys, this is my first message on this forum.
Have the same.. It actually seems like the backlight led underneath the spot (on the bottom of the screen) is actually brighter than the rest..
I also started noticing a white spot on the middle of my screen as of a month now. Had the phone as of november last year, and really, this annoys me.
Nothing bad happened to my phone.
Does anyone know whether this is covered by warranty or not? I'd say once more white spots appear something must be wrong in the design/hardware of the phone and HTC should fix it. For free.
isnt it a dead pixel or something ?
like with computer/tv screens.
and a lcd screen with digitizer inc shipping costs something like 87 euro.
its pretty easy to replace by yourself if you use the step by step movie from HTC
ive done it last week and was working again in 20 minutes
(screen cracked btw)
Where do you buy the LCD screen with digitizer? Because now I have white spot marks + my touchscreen isn't even working. I think my digitizer is broken..
i have bought mine on ebay.com
most of them comming from hongkong , its not listed anymore in my ebay account because i bought it more then 60 days ago.
i know i was lazy to fit it earlyer haha
htc hd2 screen or htc hd2 lcd etc
you will find them, just watch for the shipping costs.
they have a custom to rip you off with it
goodluck
I dropped my phone and ran over with car wheel. .. Here's how it seems now
Guarantee does not apply under these conditions .. Can it be replaced ? .. In general is there a spare part for this in the SE production line for replacement parts...
Sorry for my bad English (google translate )
does the phone still work? does it turn on?
I' m sorry to hear that ! and I think it can be repaired at the SE's factory
Good luck to you !
it can be replaced, go to ebay.com and check for Xperia X10 "Digitizer"
also you can replace the housing of the entire phone and also the buttons.
all the pieces are there, you just need the knowledge to put it all and in some cases a good glue
Ahh i just did that to my phone as well. The touch still works ect just need the new cover. I looked around and its gonna be about $100 at the most to fix it
im willing to buy the broken phones if it still works and they are x10i's send me a pm if you want to sell it.
Yes..phone works whithout any problems.. Display isn't broken..
not good still under warranty
try to make a story what fits the conditions of you guarantee
I tried it once with my W580i when I completely broke its display and guess what... they made it for me
good luck
the X10 screen seems very durable, mine is little broken also, and thanks to the thin cover that is has on top, you can't feel the broken screen, just see it.
Also the touch screen is working fully functionally like nothing has happened
The only thing i like it about SE is the high Quality Built mobiles ... my friend bought an i phone 3GS when it was new and after a week he dropped it and the screen broke into pieces and was unusable .. i dropped my x10 on asphalt in the street many times and i see only little scratches ... anyway i'm sorry for your x10 and better to check with warranty
chrismorgann said:
Ahh i just did that to my phone as well. The touch still works ect just need the new cover. I looked around and its gonna be about $100 at the most to fix it
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Click to collapse
i sent you a pm but not sure if you got it website is acting funny and it doesnt say i sent the message. anyway im willing to offer you $100 dont care if the screen is broken or if the case is broken as long as the inside as still good and not broken. let me know
I too had my front screen & digitizer completely shattered when a bus ran over it !!
Got it fixed at a SE Service center but it took two months for them to procure the parts ( LCD & Digitizer) & fix it at the cost of ~ 213 $
farhan032 said:
Got it fixed at a SE Service center but it took two months for them to procure the parts ( LCD & Digitizer) & fix it at the cost of ~ 213 $
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Click to collapse
Mmm when i rang up optus they just went on and on about charges. 1st charge is sending it away 2nd charge is like $50 for sony to look at it then 3rd charge is how ever much it costs fix and it could take up to 6 weeks. wasnt too pleased. So i guess my option now is ebay to get a new screen.
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.
Looks like the glue that sometimes shows up on the N4/iPhone when they overheat. If it is, it isn't a huge deal
Sent from my Nexus 4 using Tapatalk 2
is it going to disappear ?
Do you want to risk waiting? Get Google to replace it asap. You paid hundreds for the device, it should be *perfect*.
RevoBass said:
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.
Click to expand...
Click to collapse
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Jayrod1980 said:
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
it is hard to ignore the problem , the device is fantastic
but what is that yellow spot
is it glue ?
how does glue reached the middle of the screen :silly:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
Jayrod1980 said:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
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Click to collapse
if LG would replace our screen I think that would be PERFECT .
ahhhhh
my friend I hope that you would be able to fix your problem , yet in my case I am outside usa at the moment so i think LG would charge me for a new device (or screen) .
if you were able to resolve your problem please don`t forget me :crying:
best wishes