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Hi. My Touch HD stopped working recently as the screen stopped responding to any input. So the touch screen stopped working.
i sent it in the and the repair centre of HTC is saying that I dropped the phone or put something heavy on it and that is the reason for the problem and this is not covered under warranty!!
Now I am a heavy user but my phone certainly did not fall!
So obviously the price to fix it that they have sent me is almost equal to a new phone.
I have 2 questions:
1. what options do i have?
I am not happy!
Find a good phone insurance...
i dont know were you live , but here in holland i can get a new and original screen installed for 100euros
did u put it in a tight pocket???
A colleague had the same problem with his touch-screen. HTC repaired it and they said, that a transistor was the problem.
ronald_adi said:
I have 2 questions:
1. what options do i have?
I am not happy!
Click to expand...
Click to collapse
What's the second question???
am thinking maybe TS put in a tight pocket or something and the htc folks noticed some crack internally or something?
I would try to stay bullheaded. If you didn't drop it, then its your right to get a new screen, whatever they say.
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
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Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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Click to collapse
I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Click to collapse
Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
hi everyone,i know im completely new but please read.
ive recently had a hd2 given to me with a broken touch screen,no prob just a screen replace right.thats what i figured until i started noticing people that had broken touch screen were still able to use it,well sometimes at least. ive read about these screens basically locking up and HTC wants people to return them.
well long story short warranty is void my gf had to tell tmobile the phone was stolen to get a insurance replacement but i want this one to work.
My big question is when i replace the touch screen,but is the new touch screen going to be just as inoperable as the broken one due to a software bug or will the replacement Digitizer touch screen be the best solution.
i would really like to know what htc is going to do to fix a problem like this,not as far as getting a replacemet but what they do to fix it.
i just deposited paypal money to buy the touch screen and just dont wanna waste money or time replacing the screen if its not going to work correctly.
thank you for reading
I saw that there are forums added for some WP7 devices. I was wondering why there's no forum created for the HTC Trophy 7. (I get one this thursday and I really need some roms etc .. no, the official reason for asking is, I believe the Trophy 7 is one of the only devices HTC is going to launch in Europe, so I think a forum would be very appreciated.
I was about to ask about this.
I get mine Trophy 7 deliverd tomorrow, but it's vodafone branded.
It should work with my KPN sim, at least thats what the shop said, but I want to get rid of the vodafone branding in the software.
There also wont be any logo's on the phone itself, just the software.
I'm sure i can flash an official HTC rom on it.... but i'll need some help.
I do have some experience with flashing. been flashing my Touch Pro since the first month i got it (been 2 years already )
so please make an Trophy 7 related section for us guys from Holland
HTC 7 Trophy
Hello all togeteher,
I was going to ask exactly the same question. I think there are already a few people who would like to see a Forum which can be used for discussions etc. about the HTC 7 Trophy.
I too would also like to see this trophy section created. This and the HD7 (I believe) are the only wp7 devices available from htc that are unlocked so these should get the most attention imho.
Trophy forum coming soon! Today we added a couple more WP7 forums.
today i was the proud receiver of a HTC Trophy
Been playin with it for a couple of hours now, but it incredibly smooth.
I'm happy with it
mtem1985 said:
today i was the proud receiver of a HTC Trophy
Been playin with it for a couple of hours now, but it incredibly smooth.
I'm happy with it
Click to expand...
Click to collapse
Did you receive the Vodafone's branding device? Is there any logo on the device? How about the software? Is it about a vodafone theme that you can change or something permanent?
thanks in advance for the answer
mtem1985 said:
today i was the proud receiver of a HTC Trophy
Been playin with it for a couple of hours now, but it incredibly smooth.
I'm happy with it
Click to expand...
Click to collapse
your making me super excited!!!! i get mine on monday!!! monday morning, few hours from now. feel like a little kid before Christmas, havent had this feeling for a long time.
hopefully htc and MS fixed this whole xbox xtras app that crashes on htc phone tommorrow. wanna shake my phone and make my avatar fall down....ooooh its raining hailstones!!
sorry for the late reply..
it's indeed the vodafone branded one.
The guy from the shop called me about it. and i asked the guy if there was any branding on the phone itself and he confirmed that there is no branding on the phone.
So when i received it, i was quite anxious about it, but there is only a bootscreen with the vodafone logo, a tile with vodafone (wich i deleted right away) a vodafone app (also deleted) and the manual setup of my APN settings (just had to fill in portalmmm.nl for my Hi account ) and thats it.
Ow and the tiles where red, but adjustable to your prefered setting (mine is blue right now)
@levi3man: xbox live and avatar are working fine, but i replaces my regular live account with an WP7 exclusive one because my contacts from my regular acount is a mess, and there are some people in there my girlfriend wouldn't be to happy about .
So i made an new account with no avatar at the moment.
g'day there.
just wondering if you can tell me if you can swap out the microsd card in the Trophy? this has been rumoured on a few sites.
cheers,
milka
I got mine from vodafone NZ and it has absolutely no branding at all, not even the common vodafone start up screen. Perhaps they didn't have enough time to flash it given NZ was the first place in the world to release a wp7 device?
Hey guys just wondering if someone could let use know what the screen is like under direct sunlight? Although it is not that important I would still like to know what I am getting myself into.
I currently have a desire and it's quite poor in direct sunlight - just for reference.
OnlinePredator said:
Hey guys just wondering if someone could let use know what the screen is like under direct sunlight? Although it is not that important I would still like to know what I am getting myself into.
I currently have a desire and it's quite poor in direct sunlight - just for reference.
Click to expand...
Click to collapse
It's usable under direct sunlight, a lot better than my nexus ones amoled display. Perhaps comparable to my old 3gs and maybe a bit less than samsung's super amoled displays.
The SD-card is not in a separate slot below the battery or something so you can't remove it.
I haven't had any issues under sun-light, it's readable and clear enough.
the only thing that bugs me now is that the notes app does't work after the HTC update... Not that i'm using it but still
still playing with the phone, and as i go along, i'm discovering new features.
With windows phone 7 attached to your winlows live profile, you can do some neat things, at least i think their neat
You can map your phone, and it shows on a map the location of the phone, and in my case it was spot on.
You can ring your phone, wich lets your phone ring, so you can find it if you lost it in your room.
You can lock your phone, where the app asks for an 4 digit code to unlock the phone, and an optional message. With this app you can lock your phone from a distance and on wake (power button press) the phone shows an message that the phone is locked or your optional message. and after an reboot the phone still stays in locked state. The only way to unlock it is to enter the 4 digit code. It's still possible to make emergency calls with it.
And the final thing you can do is erase your phone, revert it to factory settings i guess, because i didn't test this part
mtem1985 said:
The SD-card is not in a separate slot below the battery or something so you can't remove it.
I haven't had any issues under sun-light, it's readable and clear enough.
the only thing that bugs me now is that the notes app does't work after the HTC update... Not that i'm using it but still
Click to expand...
Click to collapse
This used to happen to my notes app, I just uninstalled it completely from the system and re-installed it from the market and it worked
The HTC Trophy has a new home at XDA:
http://forum.xda-developers.com/forumdisplay.php?f=809
Enjoy
hello !!!!!
congrats for the superb phone!
a few questions!
does it feel e bit plastic?
how is the quality?
back cover?feel>?matte?plastic?glossy?
and most important.
putting the phone on the table,do the lens/flash/speaker profile scratch?
byeeeeee
pik. said:
hello !!!!!
congrats for the superb phone!
a few questions!
does it feel e bit plastic?
how is the quality?
back cover?feel>?matte?plastic?glossy?
and most important.
putting the phone on the table,do the lens/flash/speaker profile scratch?
byeeeeee
Click to expand...
Click to collapse
It doesn't feel plastic at all. The glossy finish gives it a sort of "industrial design" look. Also, the coating on the back gives it a very sturdy grip.
All in all I like the minimalistic design of this phone. It's one of the best designs I've ever seen from HTC. But of course that's a matter of taste.
No scratching of the lens/flash. The lens/flash/speaker compartment is a bit raised, so when it is laying on the table it doesn't lay completely flat. The angle is just enough to prevent scratching.
bootup logo
I've got my Trophy with a boot up logo from Vodafone. Is there any way to get rid of that bootup screen?
Thanx in advance
Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App
Anyone please?
Sent from my HTC Glacier using XDA App
DoUknoGREG said:
Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
If you tell them you have a bad screen the wont replace it.
I would mention the bezel as a defect. I have also seen lots of people that have gotton a new phone by saying such things as "my buttons are loose" "Power button doesnt work right" or that there are software problems like random reboots and that type of thing. There is alot of discussions about this in other threads about the screen issues.
You would need call T-Mobile customer care if you are over your in store return time frame.
just go back to the place that you bought it from. if you bought it within 14 days you can get a exchange. the bad display is a known problem as well as the bezel issues and back button as well. if your after the 14 day return period ( or 30 days in cali) then just call customer care and they will be able to replace it for you via manufacturs warranty.
okay thanks for the help guys!
And i got my MT4G on release date, and i am just now noticing the bezel problem. So i will give tmobile a call and see if i can get it replaced. But 1 last question. I can lie and say that my phone randomly reboots on me when i call? lmaoo just a curious question xD
If you say that they castrate you
Aloha from Hawaii!