Hi. My Touch HD stopped working recently as the screen stopped responding to any input. So the touch screen stopped working.
i sent it in the and the repair centre of HTC is saying that I dropped the phone or put something heavy on it and that is the reason for the problem and this is not covered under warranty!!
Now I am a heavy user but my phone certainly did not fall!
So obviously the price to fix it that they have sent me is almost equal to a new phone.
I have 2 questions:
1. what options do i have?
I am not happy!
Find a good phone insurance...
i dont know were you live , but here in holland i can get a new and original screen installed for 100euros
did u put it in a tight pocket???
A colleague had the same problem with his touch-screen. HTC repaired it and they said, that a transistor was the problem.
ronald_adi said:
I have 2 questions:
1. what options do i have?
I am not happy!
Click to expand...
Click to collapse
What's the second question???
am thinking maybe TS put in a tight pocket or something and the htc folks noticed some crack internally or something?
I would try to stay bullheaded. If you didn't drop it, then its your right to get a new screen, whatever they say.
Related
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
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Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
hi everyone,i know im completely new but please read.
ive recently had a hd2 given to me with a broken touch screen,no prob just a screen replace right.thats what i figured until i started noticing people that had broken touch screen were still able to use it,well sometimes at least. ive read about these screens basically locking up and HTC wants people to return them.
well long story short warranty is void my gf had to tell tmobile the phone was stolen to get a insurance replacement but i want this one to work.
My big question is when i replace the touch screen,but is the new touch screen going to be just as inoperable as the broken one due to a software bug or will the replacement Digitizer touch screen be the best solution.
i would really like to know what htc is going to do to fix a problem like this,not as far as getting a replacemet but what they do to fix it.
i just deposited paypal money to buy the touch screen and just dont wanna waste money or time replacing the screen if its not going to work correctly.
thank you for reading
Screen shows everything but touchscreen doesnt function. Occasionally does, then dies again. Have reflashed ROMs, radios etc. Always the same.
Anyone know what this means?
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
conantroutman said:
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
Click to expand...
Click to collapse
yes, I reckon I fried it by reflashing it too much.
I had to get an IPHONE (aaahhhhh) until the HDC Desire HD comes out. Dont like the look of WM7 (for the HD3) and think its a wrong move to buy another HD2 which is a year old (even though it has been the best device I have ever owned, especially now as I was dual booting it). I am feeling lost without my HD2.
i seriously doubt you overflashed it........
sounds like a lcd/digitiser fault...
sorry man
Well, so long my TMO-US HD2 ... dead screen as of tonight...
I just used the dam thing 2 hrs ago and everything was fine. Then it started getting stuck couple of times and finally dead as of 8PM Central time... URGH ... anyhow it is still under warranty and it is being replaced.
What I really like was T-Mobile service handling: it took me only few minutes (9 to be exact) to have everything setup. Told them I did Hard-Reset already - they verified liquid damage sticker (white color square sticker in the inner space of where battery is on the top of it - underneath camera and flash lens) and got it all taken care of by Tmobile Rep Stacy...
Very nice to see T-Mobile has stepped it up.
I am thinking about getting this one sold and buying another android phone - like desire HD or something... haven't researched prices and what not
It hardware problem I repaired mine by constantly pressing button and sliding hand on screen its a button prob or something under it
Sent from my HTC HD2 using XDA App
Hi all,
My touch screen has stopped working... most frustrated!
I have Task29'ed it and have re-installed the ROM but still have not got any response.
Was working, then put it in my pocket 2 hours later the time had reset and I had no response from the screen....
Any ideas?
Common problem on HD2's. Send it in for repair.
In the past week I've seen about 12 people with messed up touch screens. That is very weird.
My touch Screen died too, yesterday. Suddenly I couln't unlock the phone, the screen just wouldn't reacht to my touches. So I restarted, then it worked fine for half an hour before freezing again. Now I cant get it to work anymore. I was running Windows Phone 7 when it happened, then flashed an Android ROM, the problem was still there.
So I need to know if it is possible to remove Nand Android and HSPL without the use of the touch screen at all? If I send it in now, with HSPL installed they sure as hell wont fix it.
Interesting that so many are dying all of a sudden, looks like the digitizer is coming to the end of its useful life. How infuriating
Dont even know a company that would repair this other then HTC, and sod paying their charges! Ebay and HD7 here I come!
Stoferr said:
So I need to know if it is possible to remove Nand Android and HSPL without the use of the touch screen at all? If I send it in now, with HSPL installed they sure as hell wont fix it.
Click to expand...
Click to collapse
You can reflash without touching the screen, turn it off, plug it into the PC and hold down the 'down' volume button which will put it into hard reset. Upload the original ROM.
I just flashed to the newest stock ROM with RUU. But when I go to bootloader it still says Cotulla HSPL What can I do to remove it and all traces of it?
Stoferr said:
I just flashed to the newest stock ROM with RUU. But when I go to bootloader it still says Cotulla HSPL What can I do to remove it and all traces of it?
Click to expand...
Click to collapse
Second post.
http://forum.xda-developers.com/showthread.php?t=914924
Im curious, what OS were you running on the phone when this happened?
two of my friends have sent theirs back. they both got theirs about six months ago. perhaps there's some sort of lifespan on these touchscreens.I sold my hd2 to a friend and he's starting to complain about this issue as well
mattfmartin said:
In the past week I've seen about 12 people with messed up touch screens. That is very weird.
Click to expand...
Click to collapse
Sent from my Dell Streak using XDA App
trill12 said:
Im curious, what OS were you running on the phone when this happened?
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Click to collapse
First of all, I am not blaming Cotulla or any developer. Also I don't blame nand or any type of software installation
What happened to me on Friday (and to my neighbor on Saturday), is it started when we flashed the Stock HTC ROM to go back from WP7.
Both our digitizers crapped out right there I say it's pure coincidence.. I'm just pissed off that after 7 months, I have to send my unit to the UK. (I bought it in Holland, but I live in Romania).
Oh well, going to call HTC tomorrow, and arrange an RMA
ryan562 said:
two of my friends have sent theirs back. they both got theirs about six months ago. perhaps there's some sort of lifespan on these touchscreens.I sold my hd2 to a friend and he's starting to complain about this issue as well
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
After i've been reading through the internet, i noticed indeed that after a good 7-8 months, a lot of people have this problem.
They repaired mine in 1 week, I got it back on Friday =) Happily... They changed the whole body, including camera, flash ( donno why ) and the screen..it looks like new! I thought it is new at first, but then I saw the serial number is the same...
sguler said:
They repaired mine in 1 week, I got it back on Friday =) Happily... They changed the whole body, including camera, flash ( donno why ) and the screen..it looks like new! I thought it is new at first, but then I saw the serial number is the same...
Click to expand...
Click to collapse
How much did you pay?
Shouldnt it be covered by the warranty?
Stoferr said:
Shouldnt it be covered by the warranty?
Click to expand...
Click to collapse
Had it over a year
Any chance you folks could fill out this poll * HERE *
Ghost_ghost123 said:
How much did you pay?
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Click to collapse
Nothing! It was covered by the warranty... I just installed the stock ROM ( which uninstalls HSPL ) before sending it for repair...
Actually the android folder was still residing inside the SD card, but I think it didnt affect the warranty..
fred_up said:
Any chance you folks could fill out this poll * HERE *
Click to expand...
Click to collapse
Done .....
I don't think its a touchscreen issue the way I c it te hardware buttons are the cause because it happened to be before when my power button started causing te screen to not respond but waking with every other button it would respond normally but later on all te button started giving in... finally it was completely dead I think that's why usually most phone have seperate power button and capacitive button cause they don't wear out usually that quick atleast idk that's just my theory
Sent from my HTC HD2 using XDA App
Hi folks
In the last 3 days, my trusty old phone has begun to act as if it is either possessed or with its own mind.
If I try to compose a reply to a text, random characters appear in the input field and then Attach dialog appears at random. If I try to back out, the text message just gets sent.
In the home screen, the browser is randomly launched with me touching the screen, or the browser icon mysteriously migrates from the dock onto the general screen
I activated 'Show touches' in 'Developer options', and it shows random touches of the upper and mid right-hand sides of the screen (without me actually touching the screen).
It started under Aurora 3.1 Update 5. I tried a complete wipe, but with no resolution. I installed Aurora 4.1, but the problem remains.
As I type this on an iPad, the phone beside me is running mad with the browser opening and selecting random tabs.
I've removed the protective cover to avoid the possibility of pressure from the sides doing a nasty.
Any ideas and advice greatly appreciated.
Naj
I suggest either:
A) Call priest to make an exorcism : p
B) GO into CWM, wipe cache and wipe davilk (just these 2) and flash the aurora release you are using again, on top of what you have.
You won't lose any settings and might help correct some files or systems setting that might eventually got corrupted.
And how this will help?
He said that has already done a full wipe, and flashed Aurora ICS 4.1 clean.
Seems that is a hardware damage.
same happened to me. your touchscreen is broken. i just gave it back and good thing i still have warranty. they replaced my screen for free. and also i had atmel, now i have synaptics. also DO NOT FORGET to flash stock 2.2
btw you know what was really pissing me off? i had random touches around section where the "send message" button was. so when i was typing, it sent every 5 words -.-
Have you tried a different Rom to see if you also have the issue, such as flash a stock version?
Sent from Odin's device!
Looks like hardware problem. I think no ROM will fix this...
Sent from my U8800
Thanks all for your comments.
I guess it is the digitizer. My phone is out of warranty, so it's a case of repair myself or replace. I don't feel like spending money on a new phone, so it's the former for me.
eBay has digitisers for around AUD$25.00. I am familiar with disassembling and reassembling the phone (dropped it into the toilet about 6 months ago!), so this should be a relatively cheap repair.
Thanks again
Naj
My first impression is water damage.
Özgürce said:
My first impression is water damage.
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Click to collapse
Perhaps ... however it is about six months since the accident occurred and it worked flawlessly until this point.
Naj
It's just the phone's way trying to tell you to buy a new one. I wish my phone did the same so I could get rid of it with good conscience! (And smash it with sledgehammer or similar heavy object. And after that shoot it with shotgun.)
Cinthiar said:
It's just the phone's way trying to tell you to buy a new one. I wish my phone did the same so I could get rid of it with good conscience! (And smash it with sledgehammer or similar heavy object. And after that shoot it with shotgun.)
Click to expand...
Click to collapse
Just try to sell it. I did it and I'm waiting for an Gnex
Cinthiar said:
It's just the phone's way trying to tell you to buy a new one. I wish my phone did the same so I could get rid of it with good conscience! (And smash it with sledgehammer or similar heavy object. And after that shoot it with shotgun.)
Click to expand...
Click to collapse
I'd really like to buy a shiny new one. However, a decent phone will involve either a substantial out-right purchase price or a 2 year commitment with a phone carrier.
Anyway, every phone has its annoyances that make you want to turn it into fine powder! I hear of people disappointed even with the Samsung Galaxy SIII! However the X5 has been okay for me. It recovered well from a previous dunking in the toilet - courtesy of my beloved - and generally works great with Aurora.
I have already ordered another digitizer for AUD$21.05 including tools. If the repair is successful then I have a fully working phone after a very small outlay.
Naj
you may need a firmware update of your touchscreen
you may need a firmware update of your touchscreen
Well, shucky darn and slop the chickens - she's healed, healed I say!
The phone has been working perfectly for the last 2 days - no reflash, no reboot, no nothing.
And here I am with a new digitizer on the way.
I did not even resort to cantations and sacrifices.
Naj
Problem
Najnesoog said:
Well, shucky darn and slop the chickens - she's healed, healed I say!
The phone has been working perfectly for the last 2 days - no reflash, no reboot, no nothing.
And here I am with a new digitizer on the way.
I did not even resort to cantations and sacrifices.
Naj
Click to expand...
Click to collapse
How you did to repair that?
same problem, help pls :x
Skullk said:
How you did to repair that?
same problem, help pls :x
Click to expand...
Click to collapse
Just make a new thread. Why resuruct?
Sent from my Desire HD using xda premium
Somcom3X said:
Just make a new thread. Why resuruct?
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
because its the same problem...
any ideas?
Just to make it clear, I had to replace the digitiser in the end
Naj
Sent from my U8800 using xda premium
Najnesoog said:
Just to make it clear, I had to replace the digitiser in the end
Naj
Sent from my U8800 using xda premium
Click to expand...
Click to collapse
Thanks for the help