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So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App
Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
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(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
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Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
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Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
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Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
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I'm not offended, i think people posting unsubstantiated negative crap is laughable.
I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.
hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
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I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
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Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Was the package sealed?
Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
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This guy pretty much sumed up what I was going to say.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
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Later on you say:
Reminds me of the days when I went through 4 asus motherboards
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Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.
Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.
Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
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Hilarious, and spot on.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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Click to collapse
The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
.
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What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App
.
darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
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yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.
LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!
You, sir, have just made my Sunday evening Great work!
Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk
sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk
Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.
Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.
So...supposedly the Ouyas started going out a few days ago to those of us who backed the Kickstarter. Just out of curiosity...has anyone received theirs yet?
Sent from my EVO using xda premium
I haven't got mine. Maybe we should make a shipping thread or something.
I find it strange that the founder said during the launch event that they actually started shipping the devices out on the 27th of march but here we are on the 2nd of April and I've not heard of anyone (kick starter backers) receiving theirs. Wonder what's up! I figured mine would have arrived by now. Hopefully it will be here by Friday.
Sent from my Nexus 4 using xda premium
Shipped out via pack mule maybe?
Sent from my EVO using xda premium
Kickstarter backer here.
Who knows when I will be getting my console. Saying its gonna ship by end of march is very vague.
I guess its one of those things that will magically show at my doorstep, or they are just shipping them from Mars... Since I doubt that I will be getting tracking number anytime soon..
But anyway I read that on their facebook page that most people wont get their units until at least few weeks.
Sent from my SGH-T989 using Tapatalk 2
$99 kickstarter backer here. For $99 backers the kick starter page says, it is guaranteed that we would be receiving before it hits retail.
So, we would be getting any day between now and June . I think they're shipping in small batches, to prevent device updates from hammering their servers.
they also said they would be sending an email to confirm the mailing address prior to mailing. Thus, no email, no shipping. I checked my address in my Ouya account, and said to email them, which I did. They responded. So I may not get the address confirm email.
Email from the 28th - Looks like early backers get first shipments.
Project Update #20: Shippin’
Posted by OUYA
So... we made a game console.
And by "we" I mean you. OUYA wouldn’t exist without you.
Just last summer, we shared an idea for a simple, beautiful, powerful game console that lets any developer publish a game for the TV. We were driven by our love for couch gaming. And when you (and the rest of our early supporters) rallied around us, you inspired us.
We got here together.
Today, we honor you. Today we start shipping our early backers their OUYAs. And at our unveiling event this evening, the first of you will get to see OUYA in the flesh (or, metal, as it were).
Thank you.
Thank you for your encouraging words, for your belief when doubters doubted, for your feedback and ideas, and for your trust. And, I have to personally thank the OUYA team for the sleepless nights and sacrifices they’ve made to make OUYA for you.
A couple things our team wants you to know when you get your OUYA:
• When you first boot it up, you’ll experience our first update This will either be super fast (seconds) or allow you to get a drink (minutes) based on your connection speed. Eventually, we want to do these updates in the background...
• You'll need a credit/debit card to download games. All games are still free to try. Your card will only be charged if you buy content you love. We do want valid payment information for everyone. This is to ensure that game developers can get paid when you love their game.
• OUYA supports up to four controllers. And, because we support Bluetooth, you can pair other devices as well. We are testing now and will start publishing a list of devices soon.
This is only the beginning. Today begins an exclusive preview period as we gear up to launch in June. We'll continue to add features, refine the user interface, and keep building the software as we head toward our retail launch -- now announced for June 4.
We hope that you, our founding backers, continue to shape OUYA as we prepare to launch to the masses. Your feedback, to date, has been incredibly helpful and as you know, we’ve acted on many of your ideas and suggestions. We want your feedback on these first units. You know how to find us -- but we are also creating forums keep the convo going. In fact, we are planning an "AMA" (ask me anything) on Reddit to get your ideas. We'll do this in April (date still TBD), after you’ve had time to give OUYA a whirl.
Start checking your mailboxes daily as these units roll out over the next few weeks. You'll get an email when your console ships out of our factory. Keep in mind, it’s a rolling shipment, and consoles will be arriving at houses every day for the next several weeks.
Once your OUYA arrives: get playing!
As of 7:59 p.m. PT, there are already 104 published games on OUYA (all still free to try), like Final Fantasy III and some new surprises we think you’ll love: Beast Boxing Turbo, Stalagflight, Knightmare Tower, and even one called Save the Puppies. There are already a few entertainment apps, too. You can watch the TV shows and movies you already own with XBMC and Flixster, or watch games streamed through TwitchTV.
And developers are releasing new games for OUYA everyday. Eight thousand developers have created developer accounts with us so far.
Our hope is to see these game developers express their most creative ambitions through OUYA. We can't wait to see what they unleash on our TVs.
OUYA on...
Julie
P.S. In case you missed it, as part of making OUYA the most open game platform around, we just announced that we published all the diagrams you’ll need to 3D print an OUYA yourself! Thanks MakerBot (who has a sweet 3D printer, and runs the Thingiverse community site)!
Ouya are being smart and rolling the device out slowly. Good intentions always tend to screw things up, so best way IMO.
The only thing that sucks on my end is that other than the the occasional blog updates, I don't think anyone really knows what's going on with shipments, etc. No notification, no nothing. Ouya concept was great until they got their money. Just wish they updated us backers more so we wouldn't be so much in the dark.
Original backer here and still no confirmation email
Sent from my SGH-T999 using xda premium
https://www.facebook.com/ouyas
check out their status
just recieved an email about who will recieve their ouya. apparently this will be the order:
OUYA grey + 1 controller
OUYA grey + multiple controllers
OUYA brown + 1 controller
OUYA brown + multiple controllers
full email follows
----------------
Project Update #21: Our loyal supporters,
For backers only, Posted by OUYA
OUYA is shipping! I know you are anxious to play and probably want to know when to expect yours. Here’s the plan:
We began shipping last week, 3/27 in fact. We had two days of manufacturing and then we had to stop for Easter. This week, we got 3 days of work and then had to stop for the Qingming Festival. I know this sucks but we will be picking up the pace.
Starting next week, we will be building and shipping units 24 hours a day, seven days a week. Also, we are bringing on new vendors to help us deliver faster. However, we will not sacrifice quality for speed.
The rollout will be as follows: We are starting with the standard OUYA unit (grey console+controller), then working on the Kickstarter exclusive units and units with more than one controller.
Also, every Friday, on our blog (www.ouya.tv/blog), we will update you on our progess and plan. As of today, we plan on making our final delivery in May. In fact, until now we were sending shipping alerts only when your shipment left the assembly line. Because you asked for it, we will now send out pre-shipping alerts a week before to let you know your order is queued up.
We appreciate your continued support as we deliver your OUYA -- and know that every day there are more games for you to play! That’s the best part.
Thank you,
Julie
I just got that email today. Seriously stupid, kick starter people backed them and the ones who ordered early and were promised the special edition ones get them last? Who's bright idea was that? The march date they set is really just a super soft launch... Not even a launch really. Its cool they were close to their set date but other than it seems journalists, no one has theirs yet. I was pretty excited about the launch until I read the verge review. The interface is a train wreck if it is as bad as the review states. I really hope some custom Roms will debut that better marry the ouya store or whatever they call it and normal android. Getting the play store on there for me will be a big desire.
Sent from my Nexus 4 using xda premium
I just gotta say, with the apparent long wait for shipping, and the approaching june retail release, they aren't even going to get that much "beta" testing time before they need to really deliver a complete product. Seems dumb...I want my ouya!
Sent from my SAMSUNG-SGH-I717 using xda premium
$99 kickstarter backer here
Has anyone else got their shipping email?
No
But there isn't much of a rush at this point
I am pretty much expecting the Android/XDA community to make this device actually useable and most people don't even have the darn thing yet
Got this yesterday from Ouya:
Looks like your stuff will ship in late April.
We are now shipping Kickstarter orders (placed before Aug. 8). If you ordered between then and Feb. 4, your order should be shipped in late April. Orders placed after that time will be shipped in June. You will receive an email confirmation with tracking number once yours is on its way.
Hope you're excited for OUYA!
Best,
OUYA, Inc.
From what I can see, I shouldn't have backed up this project... The console is hitting major retailers in June and we were promised to have the console a few months early...
Ok all. I am going here as I am seeing threads like this disappearing left and right over on the OnePlus Forums.
Let me start of by saying that overall I really like this phone. It looks awesome and CM 11 has so much going for it. Development is solid as all get out here thanks to all the devs working on this device. This is why I was so excited to get this device and so grateful for the invite provided by a member here.
However, this phone, just as many other phones may have some problems. A lot of which are software related and will be ironed out over time and just need some patience. Or try one of the many ROMS here and enjoy. Right?
But hardware problems, true hardware issues, are another thing. These require device replacements. The problem is, OP seems to either ignore customers or take inordinate amounts of time to respond. People are waiting literally upwards of a month or more to get a replacement device sent out, and good lord, I hope that those replacements are ok and without defects. This really should not be tolerated. I don't know why we would just say, "hey they are a new company, give them a break." (Everyone knows they are not really a new company I hope.)
So I would like to hear stories here. Post them up or PM me. I am trying to work with another user to get some things compiled and see what comes of it. Maybe some sites (cough cough...XDA) would be interested in this and maybe we can help bring some of this to light and hope the company will improve.
Or at the very least, get our broken phones replaced so we can get on with our lives and not feel like we got ripped for 350$. Of course I know there is buyer protection through Paypal, but should Paypal really have to be the ones dealing with this each time? I don't know, maybe OP planned it that way. Just let Paypal be our support. :silly:
By the way, if you are still reading this, my story is simple and just begining unfortunately. I got a device that did not have working volume keys out of the box. I have updated, flashed old and new stock ROMS, and nothing. Still don't work. I sent in a support ticket 6 days ago with a link to a video of what is going on and told them my problem. I have literally received no response at all since then.
I've got a story.
It started on July 23rd when I ordered my OnePlus One. It was supposed to arrive on the 26th, but it never came. Instead, USPS tracking said I wasn't at home, and they left a note. They didn't leave a note, and I was home. There was no doorbell no nothing. So, I waited until tuesday to see if the package would get re delivered to my house. It didn't get re delivered. I called USPS and went to my local post office. They gave me the normal BS, wait a few days, it could have gotten lost. Blah blah blah. How does a package get lost when it's out for delivery?! Anyways, I waited a few more days, and nothing. Contacted OnePlus support, and they said that their logistics team was looking into it, and it would take maximum 10 days for their investigation. 15 days later without another email, I opened a case on PayPal, and within 2 days, I had my money back.
OnePlus really needs to improve their customer service. Their phone is great, CM 11S is great, but customer service is a nightmare to deal with.
Hello,
Please try posting your tech support stories on any one of these pre-existing threads.
http://forum.xda-developers.com/oneplus-one/general/to-idea-how-customer-service-t2851237
http://forum.xda-developers.com/showthread.php?t=2796367
I'll have to close this one.
So we all know about the cracked edges issue, and you've probably also heard that even the "new batch" and the LTE model are still prone to cracking.
Yesterday I posted a petition on the geforce forum to bring attention to the issue and to demand a statement from NVIDIA regarding what their plan is to rectify the issue. Today I was shadowbanned, which means that nothing informed me that I was banned, but all my posts and threads are not visible to anyone else. So now the petition is down a black hole. I have NO IDEA why I was banned, but it was likely an attempt to erase the petition, as I didn't do anything inflammatory in the past couple days, and this is not a normal account suspension (those let you know you're temp banned). This is a shady shadowban where they don't want anyone to know that I'm banned. They just want to silently erase every post and thread I've ever made.
Here's where I need your help. Nvidia is obviously trying to sweep the continuing cracked edge saga under the rug. I would appreciate it if anyone who also frequents the nvidia community could make a new topic to start a new petition to demand a response about the cracked edges, and also to let people know what happened to me.
We shouldn't let them get away with this. Thanks.
seattletruth said:
So we all know about the cracked edges issue, and you've probably also heard that even the "new batch" and the LTE model are still prone to cracking.
Yesterday I posted a petition on the geforce forum to bring attention to the issue and to demand a statement from NVIDIA regarding what their plan is to rectify the issue. Today I was shadowbanned, which means that nothing informed me that I was banned, but all my posts and threads are not visible to anyone else. So now the petition is down a black hole. I have NO IDEA why I was banned, but it was likely an attempt to erase the petition, as I didn't do anything inflammatory in the past couple days, and this is not a normal account suspension (those let you know you're temp banned). This is a shady shadowban where they don't want anyone to know that I'm banned. They just want to silently erase every post and thread I've ever made.
Here's where I need your help. Nvidia is obviously trying to sweep the continuing cracked edge saga under the rug. I would appreciate it if anyone who also frequents the nvidia community could make a new topic to start a new petition to demand a response about the cracked edges, and also to let people know what happened to me.
We shouldn't let them get away with this. Thanks.
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Yes I saw that this morning. Quite disgraceful. I see they deleted your thread on Gamergate too some days ago.
If this is the way that Nvidia conducts both its Android device business and its customer support forums then it has lost me completely as a potential customer. This action is the last straw for me, my decision is made to totally avoid Nvidia, I shall delete my GeForce forum bookmarks and not visit there anymore. I do not wish to be part of that debacle any longer.
All in all it is a shabby state of affairs.
ps I have seen you over on FreakTab, I am considering PiPO as the way for me to go next.
I hear yea' man, this isn't cool.
My device burnt me and must of been near combustion, and is now finally after two months crumbling at the corners.
When speaking to support, they were LYING TO ME and just running me through a loop.
"The issue has been resolved in the new replacements"
"Uhh, I was just on YOUR forums reading the opposite... "
Like, they didn't even have to lie to me...
I would of been civil and tried to work something out.
But instead they just want to keep sending out disfunctional and DANGEROUS items and tell me it's okay now?
No, it's not. I have a daughter about to be born and I'd rather not have a fire / choking hazard around.
I sort of wanted to like use the thing to help teach my daughter things through a touch interface, but you know.
I'm scared it'll kill her.
What a freakin' shame.
And to be shadow banning is beyond corrupt now.
Do they think we're all complete idiots who can't communicate if we're blocked somewhere?
That the issue will go away?
Give me back my money and apologizing for wasting my time, lying to us.
Criminal.
Decided to go green for GPU's this year (I sell prebuilds on the side).
WELL, that was a short ride.
PS 4k Downsampling has always been possible on any modern gpu, don't let Nvidia fool you into thinking it's a 900 series feature.
Another thing you likely won't hear make the news articles.
ShortwaveTech said:
I hear yea' man, this isn't cool.
My device burnt me and must of been near combustion, and is now finally after two months crumbling at the corners.
When speaking to support, they were LYING TO ME and just running me through a loop.
"The issue has been resolved in the new replacements"
"Uhh, I was just on YOUR forums reading the opposite... "
Like, they didn't even have to lie to me...
I would of been civil and tried to work something out.
But instead they just want to keep sending out disfunctional and DANGEROUS items and tell me it's okay now?
No, it's not. I have a daughter about to be born and I'd rather not have a fire / choking hazard around.
I sort of wanted to like use the thing to help teach my daughter things through a touch interface, but you know.
I'm scared it'll kill her.
What a freakin' shame.
And to be shadow banning is beyond corrupt now.
Do they think we're all complete idiots who can't communicate if we're blocked somewhere?
That the issue will go away?
Give me back my money and apologizing for wasting my time, lying to us.
Criminal.
Decided to go green for GPU's this year (I sell prebuilds on the side).
WELL, that was a short ride.
PS 4k Downsampling has always been possible on any modern gpu, don't let Nvidia fool you into thinking it's a 900 series feature.
Another thing you likely won't hear make the news articles.
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I don't know if you have an account on geforce forum, but please post the same thing there. we need to voice our opinion on this and be more proactive. warn others if nvidia doesnt respond. it is ridiculous.
Your posts are back on the forum, and it shows you are now suspended.
Does it tell you for how long?
John6670 said:
Your posts are back on the forum, and it shows you are now suspended.
Does it tell you for how long?
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Click to collapse
HHAAAA. Maybe they were like...
"Oh **** these really hardcore techies (the only people who would use their forums) are on to us just trying to make them vanish and it's making us look like even bigger assholes!"
Uh, yea. I will head over there tomorrow... Gunna' wait for them to ship the new one.. I was going to sell it since they won't refund but then again I wouldn't feel right selling it to anyone.
Had to tell some kids in the gaming section to hold off on buying it, then showed them mine. They were ranting about it and how they can't wait till' they can get one. HA.
"Yoooou guys might wanna' hold off on that one.." They were so confused something like this even made it to market, even as kids. Not idiots.
---------- Post added at 10:55 PM ---------- Previous post was at 10:51 PM ----------
"Hey everyone,
Thanks again for hanging in there with us. As some of you have noticed we have started replacing faulty units as quickly as we can.
As a token of our appreciation, 200 random customer tablets will be replaced with a SHIELD Tablet 32 GB LTE tablet. This is totally random and once they are gone that's it.
Enjoy,
--Peter"
It's funny because AFTER that I had a rep tell me that wasn't true..
I asked "Is it true you guys are giving people the upgraded version to try to make up for all of this hassle?"
"No".
"Oh, okay."
OP is too right.
I received my replacement quite a while ago, all packaged up nicely with bubbles and tampering tape. Little did I know this was the same model that I had had before. A crack appeared the week after. I had since already returned my tablet to the retailer and now have a cracked RMA'd tablet in my hands.
cosmicsanity said:
OP is too right.
I received my replacement quite a while ago, all packaged up nicely with bubbles and tampering tape. Little did I know this was the same model that I had had before. A crack appeared the week after. I had since already returned my tablet to the retailer and now have a cracked RMA'd tablet in my hands.
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Click to collapse
I really wanted this tablet to be good given it's price point and specifications but I'm not interested in the risk given all the complaints and issues. Keep it up! I'm glad the problems are noted in multiple places. I wouldn't rely on their official forums for unbiased comments anyways so keep up the conversation elsewhere where you can't be censored.
Brothers, the least you can do is go make a review on Amazon.com, which is the defacto website where I go to search up reviews before buying the product. This will save other people a lot of headaches. I already did, and you should too.
Thank God I came to XDA before pulling the trigger on one of these. No lie, I was dead set on getting one in the next 30 minutes.
I'm honestly not too surprised either.
Nvidia doesn't have a strong OEM track record either. Most of the time, if you've purchased a 'Nvidia GPU', you're purchasing a card developed by another OEM which uses Nvidia tech/chips. My understanding is that the Shield is Nvidia OEM- it's an Nvidia chip, on an Nvidia board, in an Nvidia-designed hardware unit. In the US, they only seem to sell Nvidia OEM cards at Best Buy (probably for good reason), so I've never seen Nvidia cards anywhere other than Best Buy, which admittedly, can be pretty spotty at times too.
I'm not sure where all these issues are coming from too- all mine has is weak wifi signal. When I'm in decent range of my AC/N router, the signal is great, but it degrades quickly beyond 4ft away. I've dropped this tablet all over the place, and used it for pretty heavy gaming with K1-optimized titles, and I still have no cracks after a month and a half; Can't say the same about my Nexus 7 though, which is in horrific shape.
rebski said:
Yes I saw that this morning. Quite disgraceful. I see they deleted your thread on Gamergate too some days ago.
.
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What the heck does gamergate have to do with an nvidia tablet? Easy to see why that was deleted.
Caelrie said:
What the heck does gamergate have to do with an nvidia tablet? Easy to see why that was deleted.
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Click to collapse
How very interesting.
Is that really your best response to the topic?
It is a shame such a device has the manufacturing issues. I can say from my experience that Nvidia's support is top notch. I had the screen got out after about 6 months on my Shield Portable and they sent me a new one in just a couple of days. They also RMA'ed my Shield Tablet do to cracking with no issues.
I've just ordered one of these tonight, it's being delivered in the morning. After reading about it here which I should have done first, it will be going straight back unopened.
dressanderc said:
Thank God I came to XDA before pulling the trigger on one of these. No lie, I was dead set on getting one in the next 30 minutes.
Click to expand...
Click to collapse
Thank heavens! Tell your parents, coworkers and your uncle.
Don't support a product that has the company deleting forum posts and ignoring issues altogether.
If you are still interested in one, it might be worth waiting a year or two, until (if) they hit deal sites as refurbs. I bought a Nexus 7 2013 at launch, and it had all sorts of build issues, but two of my team members got refurb models from Woot recently, and both are in a lot better condition than mine was at launch. >_>
Of course the truth differs greatly from the OP's statements.
He got banned for being an obsessive-compulsive and an outright obnoxious troll, not because of some great crackpot conspiracy regarding his petition or whatever. He also got - at least some of the less offensive - posts returned along with being unbanned, but these kind of facts would just ruin a nice story.
Made up stories are made up. Simple as that. There's a few of these cases on every forum and the Shield Tablet section on Nvidia's forum isn't an exception.
bromancer said:
He got banned for being an obsessive-compulsive and an outright obnoxious troll.
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Back up your facts with proof or get the **** out. Simple...
Diesel779 said:
I've just ordered one of these tonight, it's being delivered in the morning. After reading about it here which I should have done first, it will be going straight back unopened.
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It is an excellent tablet. If you have an issue they will replace it. Use the device and draw your own conclusions. Nvidia has a lot of devices out there and this is just one thread with one disgruntled customer. No company is perfect and in my case at least they have done what needed to be done for my issues.