Database Users

Internal Screen Cracking

Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?

Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator

styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
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x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.

For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.

Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!

What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.

I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.

I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.

dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
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I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.

Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App

Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App

Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me

dannyniceboi....
buy american! lol

I have seen this happen with other devices before. It's not always due to negligence.

Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App

Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.

activation

I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.

tatonka_hero said:
I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
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try using chat?

riggsandroid said:
try using chat?
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it's employee care, so I don't know if there is a chat. Not to mention it's probably blocked at work. Odd things are blocked here. Like androidforums.com is blocked, but XDA isn't (which I'm grateful for)

I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App

adamr240 said:
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
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I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!

tatonka_hero said:
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
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hey at least you didnt end up like me, my 1st shift arrived with a DOA radio lol

I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.

herbthehammer said:
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
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I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you

XmentalX said:
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
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Oh I was very nice and polite, but if I had to go through a third tech support person, then I was going to get a bit angry with them. Luckily, the second guy knew what he was doing and my Shift is great. Battery's dead, mostly because I was downloading updates in an area with no service (I hope that's the reason anyway, always was with my Hero)

Another thought is that even though it's very annoying when dealing with people that seem clueless, they can't help it if someone poorly trained them or told them to troubleshoot by reading a script in a book they might have in front of them. I bet many are just like many other people out there. They need a job and it's not their fault if their employer did a ****ty job training them. I've had quite a few jobs where IF the employer DID train, it would be the absolute minimum and then they throw you to the wolves. Sink or swim. You figure it out along the way, if you can. The idiots expect maximum results with minimum efforts. And again, I digress.

Activating mine was a major pain. I spoke with 3 reps and 1 supervisor before someone thought to ask me if I had turned off my old phone first. Turns out that was the problem.

[Q] HTC desire hd lost&found

hello guys, I just found a HTC desire hd in the bar where I work, its been 2 weeks since the guy lost it, what should I do, I know that this phone might be traced by internet or gps, or maybe I dont know, maybe I'm wrong...now I just want to keep it. any danger?
thanks

It probably can be if he's set it up right, but you can use that to help return it to him (assuming that's what you're intending). As far as I know it does use GPS.

li70 said:
hello guys, I just found a HTC desire hd in the bar where I work, its been 2 weeks since the guy lost it, what should I do, I know that this phone might be traced by internet or gps, or maybe I dont know, maybe I'm wrong...I just want to keep it. any danger?
thanks
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The right thing to do is find out who's phone it is and return it , its pretty easy with the data kept on phones "now a days".. The HTC online service can used to lock the phone , wipe data , track phone etc. But this feature is useless if the phone is off or the sense account is deleted or changed on the phone.
Correct me if I'm wrong !
Sent from my Desire HD using XDA App

Previous post is completely correct. I'd just return it save you the trouble. I mean put yourself in their shoes, how would you feel if you lost you phone?
Do the right thing. Return it.

Hand it in to your local police station, make sure they log it and give you a reference number. Then after a set period of time, possibly 4 weeks, if the owner has not claimed it you can legally claim it.
However, the owner has probably reported it as lost and had it network barred. Not sure if you can then get it removed, but that is the right thing to do.

you'r right dude thanks

zidane2k3 said:
Previous post is completely correct. I'd just return it save you the trouble. I mean put yourself in their shoes, how would you feel if you lost you phone?
Do the right thing. Return it.
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yeah man I got your point ty

I found some guys phone once, read his msgs and txt a few people to let them know I had found it. He rang me up on it and asked me to meet him at a certain place and time, I told him I was working at that time so would have to meet him an hour or so later, he went mad at me over the phone saying I should meet him when he said! I just laughed at him and told him Id be there later. After meeting up with the guy he showed no appreciation for what I had done to get his phone back to him, some people huh?

Wow miclair. That is just sad. You have much more class than I do. Still showing up and giving them the phone after they get.mad when you were trying to.do the right thing. I commend you for that.
Its maddening when you see the ugly side of humanity. Luckily along my way. I have met some remarkable people to still keep some faith alive in the goodness of people
Sent from my TARDIS using XDA App

When I lost my htc hd 2 year ago, I was so anxious and hopeful the person will return it. Given the situation I lost the phone, at following situation
1 am,
Empty land car park,
Poor light,
Less than 10 minutes from suspect lost spot
I was rushing my son for 24 hr clinic.

maybe hes gonna use Phone Finder app.

My very good experience with HTC customer care in Europe

Hey guys,
About 3 months ago I purchased an HTC One as I admired the level of craftsmanship put into the device. Unfortunately, the first device came with a minor protrusion of the screen at the top right corner. Because that point is exactly where a right handed person touches the phone to access the notification bar. I tried to return the phone but unfortunately my provider would not take it back and give me another, as it had been a little over 14 days since I had purchased it.
I went ahead and contacted htc customer care, who went out of their way to make an RMA for me and took care of the replacement process. I was very grateful, but unfortunately the second phone that arrived had also a cosmetic fault, a discoloration of the back of the phone that was apparent under mild light conditions.
Again I contacted HTC who replaced the second phone as well without causing me any further trouble. The next phone that arrived turned out to be fine. As originally disappointed as I was by the relatively poor manufacturing control of the early HTC one phones, the customer care of HTC completely won me over with their supportive stance and I felt it's worth writing a few words about. The morals of the story are, firstly that you shouldn't accept a device you're not happy with (especially at this price range!), but also that it's not just the product at hand, but the after sales care that matters too.

Hulabaloo said:
Hey guys,
About 3 months ago I purchased an HTC One as I admired the level of craftsmanship put into the device. Unfortunately, the first device came with a minor protrusion of the screen at the top right corner. Because that point is exactly where a right handed person touches the phone to access the notification bar. I tried to return the phone but unfortunately my provider would not take it back and give me another, as it had been a little over 14 days since I had purchased it.
I went ahead and contacted htc customer care, who went out of their way to make an RMA for me and took care of the replacement process. I was very grateful, but unfortunately the second phone that arrived had also a cosmetic fault, a discoloration of the back of the phone that was apparent under mild light conditions.
Again I contacted HTC who replaced the second phone as well without causing me any further trouble. The next phone that arrived turned out to be fine. As originally disappointed as I was by the relatively poor manufacturing control of the early HTC one phones, the customer care of HTC completely won me over with their supportive stance and I felt it's worth writing a few words about. The morals of the story are, firstly that you shouldn't accept a device you're not happy with (especially at this price range!), but also that it's not just the product at hand, but the after sales care that matters too.
Click to expand...
Click to collapse
Can you check you camera in low light ? Does it have a purple / pink tint ?
Sent from my HTC Incredible S using xda app-developers app

Shame on UK HTC
Hulabaloo said:
Hey guys,
About 3 months ago I purchased an HTC One as I admired the level of craftsmanship put into the device. Unfortunately, the first device came with a minor protrusion of the screen at the top right corner. Because that point is exactly where a right handed person touches the phone to access the notification bar. I tried to return the phone but unfortunately my provider would not take it back and give me another, as it had been a little over 14 days since I had purchased it.
I went ahead and contacted htc customer care, who went out of their way to make an RMA for me and took care of the replacement process. I was very grateful, but unfortunately the second phone that arrived had also a cosmetic fault, a discoloration of the back of the phone that was apparent under mild light conditions.
Again I contacted HTC who replaced the second phone as well without causing me any further trouble. The next phone that arrived turned out to be fine. As originally disappointed as I was by the relatively poor manufacturing control of the early HTC one phones, the customer care of HTC completely won me over with their supportive stance and I felt it's worth writing a few words about. The morals of the story are, firstly that you shouldn't accept a device you're not happy with (especially at this price range!), but also that it's not just the product at hand, but the after sales care that matters too.
Click to expand...
Click to collapse
I find this quite incredible, given my, still ongoing experience of HTC UK. What a difference. Checkout my UK experience.
http://forum.xda-developers.com/showthread.php?t=2425001
I must re-iterate that I WAS a HTC fan, and have had excellent service from HTC UK previously when I owned a desire, but my recent experience is appalling. Being a fan I wanted the HTC One. I also previously authored threads detailing how great HTC repair were when I had problems with my desire.
I am somewhat relieved that there is good service elsewhere. I have exchanged tweets with HTC senior execs with regards my HTC experience and have a personal commitment to action it (no news yet). I'll tweet this thread to him also. Take a look at the pics of my "repaired" device delivered yesterday from uk repair. Thanks for the thread. I was sure that this was a UK specific problem, and it appears it is.

zaphodbeeb said:
I find this quite incredible, given my, still ongoing experience of HTC UK. What a difference. Checkout my UK experience.
http://forum.xda-developers.com/showthread.php?t=2425001
I must re-iterate that I WAS a HTC fan, and have had excellent service from HTC UK previously when I owned a desire, but my recent experience is appalling. Being a fan I wanted the HTC One. I also previously authored threads detailing how great HTC repair were when I had problems with my desire.
I am somewhat relieved that there is good service elsewhere. I have exchanged tweets with HTC senior execs with regards my HTC experience and have a personal commitment to action it (no news yet). I'll tweet this thread to him also. Take a look at the pics of my "repaired" device delivered yesterday from uk repair. Thanks for the thread. I was sure that this was a UK specific problem, and it appears it is.
Click to expand...
Click to collapse
tweeted here.
https://twitter.com/ZaphodBeelebrox/status/375576997189009410

zaphodbeeb said:
tweeted here.
https://twitter.com/ZaphodBeelebrox/status/375576997189009410
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Click to collapse
Hey mate we know you have had bad experience but what are you going to do cry all over xda. Sometimes bad experience happens with the best. Just dont bother so much. Everything will be all right in the end and keep your grief limited. It looks like you are now on a mission to single handedly drown htc
Sent from my HTC One using xda premium

hapticc said:
Hey mate we know you have had bad experience but what are you going to do cry all over xda. Sometimes bad experience happens with the best. Just dont bother so much. Everything will be all right in the end and keep your grief limited. It looks like you are now on a mission to single handedly drown htc
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Nope, not trying to drown HTC, just get what I paid for.

hapticc said:
Hey mate we know you have had bad experience but what are you going to do cry all over xda. Sometimes bad experience happens with the best. Just dont bother so much. Everything will be all right in the end and keep your grief limited. It looks like you are now on a mission to single handedly drown htc
Sent from my HTC One using xda premium
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Click to collapse
When you pay 515€ for a device that's supposed to be perfect and it turns out its garbage you shouldn't sit still and accept it .. you should do exactly what this guy is doing ... Unless you found your money in the garbage or you were born with a golden spoon in your mouth ... I would totally do the same .. and won't stop till I complete my mission ...
Sent from my HTC Incredible S using xda app-developers app
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
zaphodbeeb said:
Nope, not trying to drown HTC, just get what I paid for.
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**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Sent from my HTC Incredible S using xda app-developers app

Hiken_Ace said:
When you pay 515€ for a device that's supposed to be perfect and it turns out its garbage you shouldn't sit still and accept it .. you should do exactly what this guy is doing ... Unless you found your money in the garbage or you were born with a golden spoon in your mouth ... I would totally do the same .. and won't stop till I complete my mission ...
Sent from my HTC Incredible S using xda app-developers app
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Sent from my HTC Incredible S using xda app-developers app
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Click to collapse
I totally agree you should fight but its inappropriate to fight at every single xda thread as its not htc official forum. He should probably lodge a consumer complaint if they he not satisfied. He must blog about it but thats not a way to go in everywhere and say its happening like this. And i paid full 43000INR thats 720$. That too i didnt get money from dad it was my 2years savings from pocket money. Flaming every thread will not offer you solution to your problem.
Sent from my HTC One using xda premium

hapticc said:
I totally agree you should fight but its inappropriate to fight at every single xda thread as its not htc official forum. He should probably lodge a consumer complaint if they he not satisfied. He must blog about it but thats not a way to go in everywhere and say its happening like this. And i paid full 43000INR thats 720$. That too i didnt get money from dad it was my 2years savings from pocket money. Flaming every thread will not offer you solution to your problem.
Sent from my HTC One using xda premium
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Hardly every xda thread, and they are related, but point taken. Im confident that HTC are in the process of resolving my problem so no more posts in this thread for me. I wont apologize for posting in this thread though, because I know that senior HTC eyes have read both threads and that both are possibly relevant.

Hiken_Ace said:
**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
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Click to collapse
The One X had a major design flaw, though only apperant after prolonged usage and only with people with fitting jeans but in all honesty the crap people are giving for these minor gaps/misaligments is just absurd, no other phone is looked at under such aesthetic scrutiny and almost no one would notice unloess you visited a forum like XDA
If you bought a One you must like HTC in some way but then to demand like an x number of exchanges until the gaps are truely microscopic will drive the company which makes the phones you like to bankrupcy...

Hiken_Ace said:
When you pay 515€ for a device that's supposed to be perfect and it turns out its garbage you shouldn't sit still and accept it .. you should do exactly what this guy is doing ... Unless you found your money in the garbage or you were born with a golden spoon in your mouth ... I would totally do the same .. and won't stop till I complete my mission ...
Sent from my HTC Incredible S using xda app-developers app
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Sent from my HTC Incredible S using xda app-developers app
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Click to collapse
Honestly, you get basically the same amount of service with any other company.
Sent from my HTC One using XDA Premium 4 mobile app

zaphodbeeb said:
Hardly every xda thread, and they are related, but point taken. Im confident that HTC are in the process of resolving my problem so no more posts in this thread for me. I wont apologize for posting in this thread though, because I know that senior HTC eyes have read both threads and that both are possibly relevant.
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Click to collapse
I hope your problem gets sorted out soon so that you can finally have good sleep. I know how sleepless nights are without smartphone these days. Good luck
Sent from my HTC One using xda premium

godutch said:
The One X had a major design flaw, though only apperant after prolonged usage and only with people with fitting jeans but in all honesty the crap people are giving for these minor gaps/misaligments is just absurd, no other phone is looked at under such aesthetic scrutiny and almost no one would notice unloess you visited a forum like XDA
If you bought a One you must like HTC in some way but then to demand like an x number of exchanges until the gaps are truely microscopic will drive the company which makes the phones you like to bankrupcy...
Click to expand...
Click to collapse
why make a phone and market it with its flawless desing then ?? just make a simple good smart phone like Samsung ... i don't buy HTC for the looks .. i buy it for the sense ... but don't go market a phone based on its amazing looks ... then u get surprises like these .. kind of like lying !! which is not cool !

My experience with Huawei and My Nexus 6p

First of all i would like to say its the worst customer care their is. It all started yesterday when i tried contacting Google because of random reboots and the side of the volume/power button was a little swollen and how it gets to hot while watching youtube vids. Google was friendly and they said they couldn't do anything because i bought my 6p on Best Buy so i had to contact Huawei. The next day i tried communicating with Huawei and they mad me hold for an hour and they finally pickup and said i "we cant hear you" -lasted 5 secs and they hang up this happened two times. Finally i got so mad i decided to call Google and i told this Huawei had really bad customer service i couldn't get in touch with them they were friendly again and they finally helped me get in touched with Huawei Thankfully. The first person was friendly he said he had to ask me to send him pics of the phone to see the swollen part i said ok and i sent him the pictures but he said to call him back in 30-40mins. I took the pictures of the problem i called them and they were quick at answering the phone call but they just said they were gonna need my email to send me instruction which i did but then i saw the email and they were shipping instructions which they never said anything about me sending the device, i asked the person what was the plan he said that if i couldn't hear i told him yeah i can but you didn't explain me nothing or the reason you want me to send the device, then he said 'there must be something wrong that you cant even hear me" in a rude tone ) then i said "well thanks for your help i would just want to know if i will be able to get a phone before i send mine because thats my business number he said theres no way and hang up. In conclusion this is the worst costumer service i ever seen and do not know what to do. i use my phone for business which helps me give my family food and where to sleep- i'm a locksmith , i will provide pics and proof of the swollen side. i need help in what should i do because its takes 7-10 days to get my phone fixed plus the shipping thats alot of time.
issues with my phone: -Turns off randomly- rarely - gets really hot when i watch vids - phone its a little swollen in the side of volume rocker - not really noticeable but worries me
proof: http://imgur.com/a/lYhzQ

....

,,

If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.

TechGuy081 said:
....
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TechGuy081 said:
,,
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???
Hi... Some N6P users reported they have had a good customer support from Huawei, some didn't... I have seen some complaining of being asked a copy of the recipient which they didn't have since they bought the phone used. And Huawei denied to replace their phone. While some didn't have to justify anything, either for bootloop or battery issues.
I guess it's always a matter of who answer the phone when you call them. I'd call again and try to speak with another "more reasonable" Huawei employee until you get satisfied of the answer you get. I doubt they'll send a replacement before inspecting your device. Haven't see this scenario yet. Some lucky people received a 64/128GB instead of their 32/64GB they originally had. If you don't have a backup phone, I don't know what you can do.
I'd send it as fast as possible, before it explodes or burn in your pocket since the phone is already swollen, I would fear the worse if it was me...
Good luck...

TechGuy081 said:
: -Turns off randomly- rarely - gets really hot when i watch vids - phone its a little swollen in the side of volume rocker - not really noticeable but worries me
proof: http://imgur.com/a/lYhzQ
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Click to collapse
Hi,
I'd call back both Google and Huawei.
I'd let them know you plan to call the Consumer Products Safety Commission (CPSC) and file a complaint about the swollen battery.
Swollen batteries are a serious issue and can rupture and catch fire.
They need to replce the device in or out of warranty since this is a serious issue.

hecksagon said:
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
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Is a grammar lesson really necessary?

Sorry to hear that, Huawei si awful, I tried to contact them when mine bent and they never answered or replied, I tried to contact them when my phone started powering off early and they never answered or replied. When it got to bootloops, the warrranty was expired.
I will never give these people my money again.
Your battery is about to explode or your phone bent(pretty common). probably shouldnt risk using it.

@work said:
Sorry to hear that, Huawei si awful, I tried to contact them when mine bent and they never answered or replied, I tried to contact them when my phone started powering off early and they never answered or replied. When it got to bootloops, the warrranty was expired.
I will never give these people my money again.
Your battery is about to explode or your phone bent(pretty common). probably shouldnt risk using it.
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You should always phone in a warranty repair so that you have someone on the other side confirm/troubleshoot any issues as emails may get lost.
Unfortunately, I've seen people complain about customer support from Samsung, HTC, OnePlus, Motorola, Huawei, and Google. It seems either those with issues are the ones being outspoken, or customer service from cellphone manufacturers are just bad.
Sent from my Nexus 6P using Tapatalk

richii0207 said:
You should always phone in a warranty repair so that you have someone on the other side confirm/troubleshoot and issues. Emails may get lost.
Unfortunately, I've seen people complain about customer support from Samsung, HTC, OnePlus, Motorola, Huawei, and Google. It seems either those with issues are the ones being outspoken, or customer service from cellphone manufacturers are just bad.
Sent from my Nexus 6P using Tapatalk
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Notice I speicified, didnt answer, when they did answer each tie they couldnt find my incident number. I had to give up. Ive dealt with other manufacturers, this was hands down the worst experience ive ever had. At least other manufacturers remembered when I called. I seriously believe they just didnt want to deal with it and had to check with managers as a way to get me off the line.

sorry to hear that mate. Have you tried going to best buy and claim the warranty? perhaps its easyer with them.
best of lucks!

hecksagon said:
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
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No one likes a grammar nazi. Just being honest

DEVILOPS 007 said:
No one likes a grammar nazi. Just being honest
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There is a difference between small structural errors that really don't affect anything and being nearly unreadable.

hecksagon said:
There is a difference between small structural errors that really don't affect anything and being nearly unreadable.
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I read it fine but I guess not everyone can read that as well then