Database Users

Internal Screen Cracking

Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?

Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator

styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
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x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.

For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.

Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!

What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.

I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.

I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.

dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
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I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.

Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App

Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App

Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me

dannyniceboi....
buy american! lol

I have seen this happen with other devices before. It's not always due to negligence.

Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App

Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.

HTC Poor Customer Service

I'm supprised how poor HTC's customer service is.
I phoned them last week to arrange collection of my DHD which needs to go in for repair. The guy on the phone said i'd have to wait 48 hours to get a call back to arrange collecton. Being a Thursday, it could have been Monday till I got a call, so I phoned back the next day and demanded they arrange collection on the phone that day which they did.
The guy on the phone said he didn't think much of HTC and wouldn't recomend them to his friends??
Today I called back to see when the repair will be completed and to mention that they shouldn't be advertising htcsense.com as a feature as it doesn't woek and is not fit for purpose. The guy on the phone got really defensive and started talking all over me. Wouldn't give me his name or put me though to his manager.
HTC have a lot of work to do in this area. It seems they just hire a bunch of chavs who have no understanding with dealing with customers. If they wanna take market share from Apple and others they need to get this right.

To be honest I can't believe in what you wrote here.
I had my old desire serviced. Took them only a phone call to get delivery arranged. All details sent on my email. Pickup the next day from my workplace (hospital) although repair took 4 more days but every time I've called them they always explained what is happening. Delivery back to my workplace.
When I got my Desire HD and rang customer support and guy behind the phone asked few questions and was ready to get my delivey details.
I think that when you called HTC you had your attitude on before you rang them and instead being nice polite and professional you just shouted at first person you got in touch with.
Sent from my Desire HD using XDA App

Who said I shouted? Infact, are you the guy I spoke to at HTC trying to defend himself?
Seems like a likey explaination as you seem so confident as to how the telephone call went...

You might be unlucky or something because when I had my HD2 I called the customer service.and got a replacement within a day and it happened twice! Well I admit that Orange france had something to do with it..and I'm sure the same can be done with my desire.hd

mwatson said:
I'm supprised how poor HTC's customer service is.
I phoned them last week to arrange collection of my DHD which needs to go in for repair. The guy on the phone said i'd have to wait 48 hours to get a call back to arrange collecton. Being a Thursday, it could have been Monday till I got a call, so I phoned back the next day and demanded they arrange collection on the phone that day which they did.
The guy on the phone said he didn't think much of HTC and wouldn't recomend them to his friends??
Today I called back to see when the repair will be completed and to mention that they shouldn't be advertising htcsense.com as a feature as it doesn't woek and is not fit for purpose. The guy on the phone got really defensive and started talking all over me. Wouldn't give me his name or put me though to his manager.
HTC have a lot of work to do in this area. It seems they just hire a bunch of chavs who have no understanding with dealing with customers. If they wanna take market share from Apple and others they need to get this right.
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Could not agree more mate and I only have my HTC Desire HD two days!!
PS: What was wrong with your phone to have to send it back??

mark.m.moran said:
Could not agree more mate and I only have my HTC Desire HD two days!!
PS: What was wrong with your phone to have to send it back??
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I had problems with the SD card dismounting constantly. Just been dealing with Christian in Customer Realtions who is very good. Thanks Christian.

I think mattskeen, read your post and like myself assumed you phoned in acting like a prick and got treated as one, customer service aren't there to be mouthed off at, treat them with respect and usually they treat you in kind! Don't blame people and assume they are 'the enemy' when your tone just plain sucks!
Sent from my Desire HD using XDA App

mwatson said:
Who said I shouted? Infact, are you the guy I spoke to at HTC trying to defend himself?
Seems like a likey explaination as you seem so confident as to how the telephone call went...
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Well looking at what you just wrote down as a reply in don't blame customer support because you are an arse. You assumed that it work for HTC. There is a topic somewhere on XDA about HTC customer service and most of the people are happy with it...
You see I think that biggest pain is BT when it comes to customer support and yet never had a problem with dealing with them. I think you lack people skills and You can be irritated quite easily (e.g you accusing me of being person you spoke with when called HTC and that was me just passing my experience with HTC CS)
Sent from my Desire HD using XDA App

Their customer service is quite poor. I reported a reproducible bug, 3 days laters I got a standard bull**** answer "reset your phone", then told them the bug was still there and I was totally ignored from there.
Just great...

kujoswrath said:
I think mattskeen, read your post and like myself assumed you phoned in acting like a prick and got treated as one, customer service aren't there to be mouthed off at, treat them with respect and usually they treat you in kind! Don't blame people and assume they are 'the enemy' when your tone just plain sucks!
Sent from my Desire HD using XDA App
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How can you possibly comment on the phone call if you we'rent party to it? Or maybe you were. I bet you work there too and are sticking up for your pal..
Or are you assuming because I used the word demanded? If so anyone can demand without losing thier temper.
I stick with my first hunch, You work there...

MattSkeet said:
Well looking at what you just wrote down as a reply in don't blame customer support because you are an arse. You assumed that it work for HTC. There is a topic somewhere on XDA about HTC customer service and most of the people are happy with it...
You see I think that biggest pain is BT when it comes to customer support and yet never had a problem with dealing with them. I think you lack people skills and You can be irritated quite easily (e.g you accusing me of being person you spoke with when called HTC and that was me just passing my experience with HTC CS)
Sent from my Desire HD using XDA App
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You are making yourself look stupid. I'd quit now if I were you.

Guys guys, calm down, its only a phone!!
I'm sure HTC have better things to do than monitor forums and defend themselves on them all!
My one and only experience with HTC was an email to complain about an issue after a software upgrade and received what looked like and autoresponder telling me to factory reset my phone.
Personally, I wasn't too impressed myself... (and the factory reset didnt work!)...

gavin watson said:
Guys guys, calm down, its only a phone!!
I'm sure HTC have better things to do than monitor forums and defend themselves on them all!
My one and only experience with HTC was an email to complain about an issue after a software upgrade and received what looked like and autoresponder telling me to factory reset my phone.
Personally, I wasn't too impressed myself... (and the factory reset didnt work!)...
Click to expand...
Click to collapse
You're right Gavin, Its only a phone, this is becoming heated as a couple here are becoming overley defensive about HTC, I wonder why? haven't they got any calls to answer?
Being told to wait for two days just to get a call back and take my address and arrange for collection just doesn't cut it these days. Two days to fix it, fine.. but just to take my address? why couldn't they have just done it then and got on with it.
It does make you think twice about where you spend your money. i bought this sim free for cash. If I was experiancing issues with an iPhone they just give you a replacement. Same with my Macbook, the casing cracked and they still fixed it out of warranty! Apple have the best customer service experiance of any company i've delt with.
HTC customer service employies are so immiture and defensive. but then again thats down to the lack of training and poor selection in the interview process. There are of course exceptions to this. As I mentioned Christian in their customer liason in very good at his job.
But they need to get over this one, a nice flashy phone is all well, but when it goes wrong you have thick chavs to deal with who are only there to collect the wage and clearly don't give a ****e about the customer or HTC. Clearly...last week one of them told me HTC phones were junk and he wouldn't recomend them.

Support for HTC seems to vary significantly by country and mobile provider.
Sent from my Desire HD using XDA App

mwatson said:
I had problems with the SD card dismounting constantly. Just been dealing with Christian in Customer Realtions who is very good. Thanks Christian.
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Click to collapse
I've got that problem too - it's an SD card issue, not the phone. Other SD cards work fine in my phone, try a replacement SD!

My collegue had problem (display was miscolloured some times) with his HD2, he got message to send hes pone to HTC and receaved it back after few day with brand new processor. Greate service

LOL, I'm not a HTC Customer Support guy, just the tone of your post doesn't paint you in the best light...and I tried to tell you that...if you want to believe I'm a HTC employee that's fine, believe what you want but you need to realise that its your tone and attitude that make a couple if us think you were actually like that to them :/
But you know, whatever helps ya sleep at night
Peace out
Sent from my Desire HD using XDA App

Bottom Of Phone now Squeaky

Hey i have The black mt4g and the bottom of my phone started squeaking a few weeks ago and its starting to bug the **** out of me...Is anyone having this problem with any of the colors ?? And is there a way to fix this problem without sending it back??

Is it the buttons on the bottom that are squeaking? If so, that seems to be kind of a common problem on this phone. My trackpad is quiet, but the other four buttons and very loud. I wouldn't describe the sound as a squeak, but instead as an excessively loud click (compared to my friend's plum MT4G which has very quiet and easy-to-push buttons). I never complained to T-Mobile about it though, since I have the good screen and good eMMC.

Its not the bottons .....its the bottom of the phone itself
Sent from my HTC Glacier using XDA Premium App

em2drvr03 said:
Its not the bottons .....its the bottom of the phone itself
Sent from my HTC Glacier using XDA Premium App
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One of my previous replacements had that problem. It was creaking between the plastic and chrome.
Just another problem to the plethora of defects that plagues this phone.

mackster248 said:
One of my previous replacements had that problem. It was creaking between the plastic and chrome.
Just another problem to the plethora of defects that plagues this phone.
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I had a nice long chat with an escalations rep at htc. I told him about my 7 different phones and all the various defects, including this one.
I was very friendly and calm, and told him my reaction is wtf and that I'm losing faith in htc.
He was cool and listened attentively. Hopefully he passes this upstream.
Sent from my HTC Glacier using XDA Premium App

I had that exact same issue. It has something to do with the summer heat. It never did this in spring fall or winter. Idk.
Sent from my Green Sludge using XDA Premium App

Had that with my previous 4 mt4gs. Called tmobile and easy swap.
Sent from my HTC Glacier using XDA App

I've gone through about 5+ MT4G's. They all had some sort of issue. I guess the QC wasn't that good with this phone. I've gotten to the point where I just don't care anymore. As long as it functions correctly and doesn't look like total crap. Add to the fact that there's a good chance that the phone will eventually get scratched/dinged up. Glad I got insurance.

DADDYDC650 said:
I've gone through about 5+ MT4G's. They all had some sort of issue. I guess the QC wasn't that good with this phone. I've gotten to the point where I just don't care anymore. As long as it functions correctly and doesn't look like total crap. Add to the fact that there's a good chance that the phone will eventually get scratched/dinged up. Glad I got insurance.
Click to expand...
Click to collapse
That's pretty much my attitude too. I still take care of it, and by some people's standards I "baby it", but the quirks and obvious manufacturing flaws I just ignore now. The thing is, although some HTC phones have had problems (like the Incredible screens changing part way through production), the MT4G was a complete flop in the quality department. I wonder why.

TeeJay3800 said:
That's pretty much my attitude too. I still take care of it, and by some people's standards I "baby it", but the quirks and obvious manufacturing flaws I just ignore now. The thing is, although some HTC phones have had problems (like the Incredible screens changing part way through production), the MT4G was a complete flop in the quality department. I wonder why.
Click to expand...
Click to collapse
Yeah I asked the HTC rep outright, "What the hell is going on with your quality control? I'm not mad so much as puzzled."
He agreed with me.
Sent from my HTC Glacier using XDA Premium App

ATRIX is my LAST Motorola product

So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.

cool story bro.

I prefer Samsung too. But in the long run I'm going to go with cool story bro
Sent from AT&T Galaxy S2

Okay, goodbye and enjoy your no future updates

Samsung sucks. I'll let you find out the hard way.
Sent from my MB860 using XDA App

1 star......

facetubespam said:
Okay, goodbye and enjoy your no future updates
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"Facetubespam" sounds like something your boyfriend does on your face! Just saying! ....... btw.........nice story!
Assimilated via WinBorg 4G

Yeah. Cool story.
Tell it again.
You're looking at me like I fingerbanged your cat...

revrenhex said:
So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.
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i remember my first phone

This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium

Phalanx7621 said:
This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...

I swear stupid **** threads like this need to be deleted as soon as they are posted.
Some days I wish I was a MOD, dumbass posts like these wouldn't happen.

And, to be honest, I believe OP is only presenting a very small part of the story.
Notice how, toward the end of his ramble, he said he dropped the phone?
Sir, facts like those are important if you're trying to get people to rally behind you.
You're looking at me like I fingerbanged your cat...

you
did fingerbang my cat, now you have a friend for life and he has a companion.

Who cares which company .... all that matters is that it has Andorid inside and got a development forum in XDA

ifalldownalot said:
His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...
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Click to collapse
This isn't necessary. You're just trying to be funny which wasn't. Please don't make rude comments like this.
Sent from my MB860 using xda premium

Useless topic!! Bye!
Sent from my MB860 using XDA App

Can we please close this thread since nothing good can come from it?...
Sent from my MB860 using xda premium

facetubespam said:
Okay, goodbye and enjoy your no future updates
Click to expand...
Click to collapse
Except Samsung has always been on top of updates. The only time Samsung hasn't had a timely update was due to networks, namely AT&T, not approving of the update for a long time.

I agree! Samsung makes good phones, but the touchwiz icons make me feel like I should use velcro shoes, safety scissors, finger paints, ect.
I posted this to get up to the 10 post limit for the dev forums, thanks. I feel validated since it was already towards the top of the page, and my post adds about as much to these forums as the OP

HTC still cant iron out those build issues.

My misses just got her HTC ONE for her upgrade as she likes mine.
She got the black one and i noticed they still have issues with the speaker grills not sitting right.
Love my phone and its been great ( performance wise and no issues technically ) and she likes hers, but I'd have thought by now they'd have ironed out these silly issues.
She hasn't noticed it and it's gone straight into a case so she isn't bothered, I'm just surprised about this.

They're only issues if you allow them to be issues. Seriously, it's only a issue if the grill is hanging off lol

Quality control is quality control. Don't get me wrong. I love HTC. But they should get their **** together if they want to be world beaters.
Sent from my GT-N7105 using Tapatalk 4

Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<

Theshawty said:
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Click to expand...
Click to collapse
Errare humanum est, perseverare diabolicum. Something like that i think.
Sent from my HTC One using Tapatalk 4

I'm also on my third HTC one. This one seems to be holding up pretty well though. Top speaker problems on the first 2.
Sent from my HTC One using Tapatalk 2

entreh which
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.

I just got my second One and it's in worse shape than the first One. The first was actually pretty good, build wise, I exchanged it for the camera issue. Now I have a phone with a couple of build issues and the camera issue is still there. I shouldn't have returned my first One

TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
There is no such thing as perfection, so it might be quite difficult for HTC to deliver.
Sent from my HTC One using XDA Premium 4 mobile app

TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
Although I do understand where you are coming from, people put these phones together. Unless the people are perfect, there's no way the phone is gonna be perfect.

TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.

Xperia23 said:
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Click to expand...
Click to collapse
The one is designed and manufactured to be as thin as possible. On top of that they also implemented their 'zero gap' design. If you read some of the teardown threads, it's assembled in a way that allows zero room for error. Taking into account the fact that most people who receive a One that they consider to be perfect don't usually post about it at all, I'd say the actual defects of the one are a much smaller percentage than they appear to be on XDA.
Where HTC really impresses me is the fact that they seem to be 100% willing to warranty any device with any build quality issue. Obviously they should, after advertising a premium device with no gap and superior build quality to plastic phones. However, what major companies should do, and what they really do are not always the same. They can not promise you a perfect phone, but they are willing to replace it until you receive on that satisfies you.
Where they fail, is with that replacement device. Any mass produced product is going to have defects, and some will make it past quality control, this is inevitable. But devices going to customers who have already sent in devices due to build quality issues should have added levels of quality control, to ensure no one gets two bad phone. That would save them a lot of negative publicity.
AT&T HTC M7ul
Baad Newz's InsertCoin 3.4-2
Flar2's Bulletproof 6.2

Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app

monkeypaws said:
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
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Click to collapse
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4

ridearoundsolo said:
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4
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That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app

monkeypaws said:
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
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Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
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ridearoundsolo said:
Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
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Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
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monkeypaws said:
Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
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I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
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ridearoundsolo said:
I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
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Im supposed to get mine today. Hopefully its acceptable enough for me to keep. Yeah I'd hate a different device also. There was a reason I chose this over sgs4.
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Update: finally got my replacement in the mail. I'd have to say they really worked on getting me a zero gap device. Everything is aligned. No glue stocking out of the grills. No problems with the buttons. No gaps at all. Software is also running great. I was gonna call right away again if there were issues but I'm actually shocked they came through. Now to see how fast they can get 4.3 out.
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