activation keeps failing - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

Ive gotten 2 activation codes from Microsoft now and both say activation failed. The second time it happened inputting it while on the line with Microsoft and they told me to contact htc about the problem. Im using wifi because i dont have a data plan right now is a data plan needed for the activation or has anyone else had and fixed this problem?

thegoochking said:
Ive gotten 2 activation codes from Microsoft now and both say activation failed. The second time it happened inputting it while on the line with Microsoft and they told me to contact htc about the problem. Im using wifi because i dont have a data plan right now is a data plan needed for the activation or has anyone else had and fixed this problem?
Click to expand...
Click to collapse
I activated whilst connected to wi-fi so shouldn't be an issue.
Follow this: http://forum.xda-developers.com/showthread.php?t=911579
to the letter and all should be fine, if not your one in a million and f****d ; )
P.S. Did you get your codes direct from Microsoft personally?? Are you inputting the codes correctly?? i.e nothing mistyped or Capitals letters? (Not sure if this makes a difference but I always use them with Microsoft products)

Related

how to activate Mytouch 3G without a data plan, even a sim card

I am about to purchase a Mytouch but according to what I have heard, you can't go pass the welcome screen without a data plan. Is that correct ? If it isn't, can anyone tell me how to activate it via Wifi using ADB like the process for G1 ?
Thanks a lot
I had the same problem when i first got my phone because i bought it on craigslist (no contract). If you know anyone that has Tmobile with a data plan u can use their sim card to activate your phone. As long as you get past signing in with google you should be good. Please Root your phone in future to avoid having this problem again.
young3g said:
I had the same problem when i first got my phone because i bought it on craigslist (no contract). If you know anyone that has Tmobile with a data plan u can use their sim card to activate your phone. As long as you get past signing in with google you should be good. Please Root your phone in future to avoid having this problem again.
Click to expand...
Click to collapse
Thanks for the reply, I thought nobody would answer this ! I knew this, but what I am asking is: How to activate it via adb or something that can be done on G1.
Thanks in advance
te_quiero_forever_girl said:
Thanks for the reply, I thought nobody would answer this ! I knew this, but what I am asking is: How to activate it via adb or something that can be done on G1.
Thanks in advance
Click to expand...
Click to collapse
Have you tried following the steps outlined here?
http://forum.xda-developers.com/showthread.php?t=452316
What I gathered from that tutorial is that the 'unlocking' is simply a record added to a database in the phone, which you can get around if you root the phone and manually add it yourself. Haven't tried this though.
te_quiero_forever_girl said:
Thanks for the reply, I thought nobody would answer this ! I knew this, but what I am asking is: How to activate it via adb or something that can be done on G1.
Thanks in advance
Click to expand...
Click to collapse
Check out this thread if your'e still having trouble. There is a software for rooting your phone. (Relentless rooter plus).
http://forum.xda-developers.com/showthread.php?t=556200
Thanks guys, I really appreciate your replies ! The methods u guys offered are pretty much how to root a magic, means that I must have my phone activated first,lol
Thanks again
First, I do not know how to active the G2 with a SIM, or via Wifi rather than via APN. (I'm trying to do the same thing myself at this time, and still seeking the solution).
BUT... I have found a baby step. I see that when you turn on the phone, it comes up to a starter screen which shows you the green Android, and the two selections, Emergency Dial, and, Change Language. I find that if I click on the "MENU" button, it pops up a tab at the bottom of the screen that says APN. This allows me to change the APN settings. Worthless without SOME data plan, but, it might be helpful to someone trying to use an alternate provider's APN settings (along with a SIM sled / flexible PCB (sold on several sites) behind the SIM to 'unlock' use with an alternative carrier, such as AT&T - easier to borrow an iPhone SIM with a Data plan, as there are more of them). Just a thought.
Just a note, I have already changed my phone from "Donut" to "CupCake", and my goal is to go to "Root". My current HBoot is 1.33.0006 (my phone has the 32B motherboard).
i got past the welcome screen without a data plan. We have 3 mt3g in my house and we all got past the welcome screen.
I just got past the activation screen, but without any magic. The version of firmware I have on my phone (HBOOT-1.33.0006) is likely newer than the one which allowed you to skip authentication without a data plan... I suspect this maneuver / inconvenience was added to the later versions of the firmware for exactly what it tried to require of me - to verify that I am a supposedly new customer, or an existing customer with a 3G data plan.
I was able to activate the phone the first try using my TMobile SIM which has a 5.99 TMobile Web (aka T-Zones) plan on it. That SIM worked for about 1 hour with data access, then MAGICally, the data stopped working, though the phone still worked as a phone.
I read up, and discovered this likely had something to do with the Donut / Cupcake installed on the phone by TMobile. I feel that during the one hour working time, the phone somehow auto-updated something to recognize the level of my SIM / data plan was too low.
Regardless.... I borrowed a co-worker's TMobile SIM - he had NO DATA PLAN... It allowed me to authenticate the G2 via Edge / GPRS / HSDPA. I glean from this that upon receiving an UNKNOWN, but active TMobile SIM card, the phone somehow allows that SIM access to data long enough to activate the phone. But for a SIM the phone has seen before and disabled, the disabled SIM remains disabled for data.
Next step... Root the phone, and swap out the ROM to something that doesn't lock me into requiring another activation via Gmail account (I hear that Hero may be a good ROM...). Crossing my fingers...
NEED HELP - i was reading above hoping that someone would ahve the same issue as me or well to be specific my gf.
She just got a mytouch a few days ago and got it to activate fine and all without having a data plan at all. I tried using her phone and all too and it worked perfectly although today whenever she tries to make a phone call it routes her to tmobile and she can only receive texts and not send them.
gKNOWS said:
NEED HELP - i was reading above hoping that someone would ahve the same issue as me or well to be specific my gf.
She just got a mytouch a few days ago and got it to activate fine and all without having a data plan at all. I tried using her phone and all too and it worked perfectly although today whenever she tries to make a phone call it routes her to tmobile and she can only receive texts and not send them.
Click to expand...
Click to collapse
Did she pay her cell phone bill?
hello to everyone. I live in Brazil and I am having the same problem. My friend bought a htc mytouch 3g in the United States. Now when I turn it on it is asking activation system. How can I do now? I am in Brazil. Look how that is the mytouch trying to turn it on.
http://www.youtube.com/maicoalvim#p/a/u/0/sp_x74-ptRA
Thanks!
Maico
There is in fact no way to activate your plan without a plan. What I did was spend $60 for a single month of the plan, activate the phone, and then cancel it, and it worked fine.
However, if you can find some way to get Cyanogen on your phone, (you can't use the 1-click root application and install the cyanogen recovery image, though without having access to the phone), the newest Cyanogen has a little button to bypass the stupid activation mode, so you'll never need a plan again.
Trust me, it took me 3 months of trying to get it working without a plan.
Edit: Oh, actually if you have a friend with a plan that has a t-mobile phone with internet access (only certain ones work, though, not the sidewinder) you can steal their sim card for a few second and activate it that way.

UK ACTIVATION by phone help

Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
THUDUK said:
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
Click to expand...
Click to collapse
I activated mine via that number fine couple of days ago. Try a few times, yo may get a operator that will do it.
If they keep saying that, its likely that they have changed policy so that you have to contact HTC directly, If that's the case you are **** out of luck and will not be able to activate your phone.
Just tried again, spoke to another operator and they have been told not to give out any more activation codes, I have to contact my phone provider o2...
So I guess that's me dropping windows phone, shall go back to android, bloomin ridiculous
You could always try the Zune help line they do activations aswell had to speak to them the other day about my HD7 but they did take my IMEI number. Maybe worth a shot?
+44 (20) 3450-5855
Just tried the UK microsoft line again, now I have tried 5 times with five different people, THEY ARE NO LONGER SUPPLYING ACTIVATION CODES
Also tried the Zune, blimey they take a long time to get through, anyway, they are not allowed to give out activation codes
SO PLEASE developers, what are the options here ?
This is really annoying as I actually rather like windows phone amazingly
ive tried twice with two different names and makes of phones to two different people and they told me to phone the handset maker for the activation code.
The bad thing is theres a few people who got a code the other day but have gone back to android so there codes are not being used. PM me if thats you!
How can you use someone else's code ?
IF YOU CAN PLEASE SEND ME ONE IF YOU DONT LIKE WP7
it would be good to know what HTC actually say in regards to activation codes as i thought its would be a Microsoft thing.
The whole activation code system imo is absolutely pathetic. Its locking your phone down just like the iPhone does.....
Samdeath said:
The whole activation code system imo is absolutely pathetic. Its locking your phone down just like the iPhone does.....
Click to expand...
Click to collapse
This is kind of the point! Each WP7 'authentic' device has a certificate on it to make it 'authentic', if a device is not manufactured with WP7 on it as standard or is distributed by an OEM before the certs are registered with MS then there is no certificate for it....which is why it asks for activation...quite simple really.
I got my code this morning from the US activations number. A very friendly girl called Rachael took my name, Windows Live ID my *FAKE* IMEI number, mobile number, postcode and country details and 15 mins later I had a code.
In my case the code only works if you do the registry changing prior to activation but have had no issued at all so far and am quite liking the new lease of life my HD2 has now, will be great to dual boot with Android.
i got mine through persistence, it makes this phone way better!
steel69 said:
i got mine through persistence, it makes this phone way better!
Click to expand...
Click to collapse
Who did you phone, what number...what do you ask for, what option do you choose when on the phone menu ????
I phoned this morning and got through straight away and the guy gave me an activation code straight away (I quoted this if it helps http://support.microsoft.com/kb/2431699)
The number I used 0844 800 2400 and selected option 2 then option 7.
THUDUK said:
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
Click to expand...
Click to collapse
I phoned Microsoft this morning (17th) and the person said right away to contact my service provider because there not giving out codes, phones back at 11:00am another took my name, email address and mobile number, minutes later he said to contact service provider, I phoned o2 and they said they know nothing of this, he even checked the web for me and said he had no idea other than to call Microsoft, so I phoned them back at 11:30 and person took name, email and phone number, asked if it was the hd7 and I said yes, minutes later a got a activation code, I put it in using cap locks and didn't work so tried lowercase and it worked fine, don't listen to Microsoft if they say no or tell you to phone HTC or your service provider, there talking crap
Hope this helps all Uk users
I just told them that ive tried speaking to htc and o2 and they were saying it was down to microsoft so the guy on the phone said ok and gave it me via an email.
you can get codes by phone and Email
This morning i thought that there was no chance of getting my HD2/7 working with Live but I emailed asking a for an activation code via Microsoft support any way
I didn't think this would happen so I followed BrannanD's instructions and called MS quoting the support webpage etc
The operator asked for phone no and an email address and then told me my activation code and it is all working fine.
As soon as my phone had activated and had installed its hotmail app, I received an email reply from MS for the activation code i asked for online this morning.
Try everything IT WILL WORK!!
BrannanD said:
I phoned this morning and got through straight away and the guy gave me an activation code straight away (I quoted this if it helps kb/2431699
The number I used 0844 800 2400 and selected option 2 then option 7.
Click to expand...
Click to collapse
hermesbrick said:
As soon as my phone had activated and had installed its hotmail app, I received an email reply from MS for the activation code i asked for online this morning
Click to expand...
Click to collapse
Hi what was the URL / email address you used?
WOOOOOOOOOO HOOOOOOOO, after my lucky number 7 attempt, I got a bit shirty and said, I have been back and forth from HTC to o2 back you...
Now my phone is activated, let the good times roll, thanks for your help people
Yes it pays to keep on at them! Lucky enough I have not had any problems with the UK, and Just got my second set emailed too.
Russ
I have actually rang up Microsoft now 5 times and got my activation code from the first call with no problems at all. Trouble is when I enter the activation code it comes back with this message:
Problems with server
We are really sorry, but we've run into a problem, and we are not sure what caused it. This might be a tempory issue that will be fixed if you try again later, but if you keep seeing this error and want to call support, here's an error code that ight help them figure out the problem: error code 0xFFFFFFEC.
I figured I would give Microsoft another call and now they are saying there is a problem with my phone and to contact HTC.
I called on this mobile friendly number which I got from www.saynoto0870.com, 01954 713950.

Is the activation code phone specific?

So, I've been having a lot of problems getting an activation code since they've been asking for the IMEI numbers. My question is, are the activation codes they generate phone specific? For example, I have access to a Dell Venue Pro. It's a sample. If I ask them for an activation code using the IMEI of the Dell (and telling them it's a Dell,) will the activation code work for the HTC HD2? Thanks for the help in advance.
i think it does not.
was same at biginning for me, but you have to get a assistant, a person at call to ask him.
I actually have the phone in front of me and I have the IMEI. I just want to make sure that if I get the code, I can use it for the HD2. No sense in me trying to get it if it won't work for my phone.
Well it wouldn't hurt to try. When I got my activation code for my HD2 I was told that I could use the code multiple times on the SAME PHONE which insinuates that it could be phone specific. I could be wrong though. Give it a try, you never know.
At first the phone activation code is not specific.
Activation Guide: http://forum.xda-developers.com/showthread.php?t=928695
They need your name and your phone number (both must not be real), no IMEI.
After you get your code and enter it in your phone, it get's specific i think. It doesn't matter if you hardreset your phone, you can enter it as many times as you need it, but i think only on your phone...

[Q] Using Activation code more than Once

Ok i didnt find this searching but please dont kill me if i missed it..I was wondering i Have WP7 running perfect on my hd2 with live services all working but i want to relaod so i can android dula boot option can i use my WP7 activation code again or will i have to call again...Thx in advance
Did it, too. Worked without problems.
I used my activation code for 2 different email addresses. I couldn't change Zune country, so had to make another account. But it all went fine.
you should be good i reflashed the rom about 5 times and activating each time with the same activation code
that shouldnt be a problem
Blimey I have activated WP7 probably 8-10 times now

Unable to Make/Receive Phone Calls

Wondering if anyone can point me in the right direction here. First off, I am an AT&T customer who is trying to get the DVP to work on their network. I bought an unlock code off of ebay (which seemed to work), but I cannot make/receive any phone calls. I can get Edge to work just fine and can make and receive text messages but all of my phone end almost as soon as I start them. And if I try to call the phone from my land line its immediately directed to voicemail.
On a side note, I have tried multiple AT&T sim cards and all have the same result. I also tried a co-workers tmobile sim and everything worked like a charm, so I know the phone isn't broken.
Any suggestions?
kjason said:
Wondering if anyone can point me in the right direction here. First off, I am an AT&T customer who is trying to get the DVP to work on their network. I bought an unlock code off of ebay (which seemed to work), but I cannot make/receive any phone calls. I can get Edge to work just fine and can make and receive text messages but all of my phone end almost as soon as I start them. And if I try to call the phone from my land line its immediately directed to voicemail.
On a side note, I have tried multiple AT&T sim cards and all have the same result. I also tried a co-workers tmobile sim and everything worked like a charm, so I know the phone isn't broken.
Any suggestions?
Click to expand...
Click to collapse
Can you try turning off 3G if its available as a option?
3G is an option but turning it on/off makes no difference on the phone side of things.
Could the unlock code that I received cause an issue like this? Is there anything in the EM app that could assist in what is going wrong? It makes no sense to me that I can send/receive text messages but I can't make phone calls.
Can u rest the phone and see if it helps?. Also try manually selecting the network.
The reset doesn't seem to help unfortunately. How do you go about manually selecting a network on the DVP? Is that in the EM app?
kjason said:
The reset doesn't seem to help unfortunately. How do you go about manually selecting a network on the DVP? Is that in the EM app?
Click to expand...
Click to collapse
No, it should be as a option in the settings->cellular.
Does it even show the network that the device is current on?
It does show its on AT&T, but there is no option to change it I can see. I also configured the APN at the bottom to wap.cingular, but that didn't fix the phone issue.
BTW, appreciate your help on this! I am willing to try anything at this point.
Well, APN has nothing to do with Phone call. I think its just for text messages.
Ok..Here is how you do manual selection using AT command. Do this only if you are comfortable and don't blame me for any screw-up
Go to EM App->Protocol(password 6336#)->TMO->AT Command
No click the input field and type the following(at is automatically populated).
Manually search for the network:
AT+COPS=?
The above command will list all the available network. Once you do that, take a clear pic or write it down exactly and post it here. I will then give the formatted command to register it manually.
APN is for wireless internet access.
notebookgrail said:
Well, APN has nothing to do with Phone call. I think its just for text messages.
Ok..Here is how you do manual selection using AT command. Do this only if you are comfortable and don't blame me for any screw-up
Go to EM App->Protocol(password 6336#)->TMO->AT Command
No click the input field and type the following(at is automatically populated).
Manually search for the network:
AT+COPS=?
The above command will list all the available network. Once you do that, take a clear pic or write it down exactly and post it here. I will then give the formatted command to register it manually.
Click to expand...
Click to collapse
I'm a coworker of the OP and here's what we got when we entered that command (formatted as it appears in the window):
+COPS:
(2,"Cingular","Cingular","310410",0),
(1,"Voicestream
Wire","VSTREAM","310260",2),
(1,"Voicestream
Wire","VSTREAM","310260",0),
(1,"","","310420",0),(1,"","","310420",2),,
(0,1,2,3,4),(0,1,2)
OK
wstoeckel said:
I'm a coworker of the OP and here's what we got when we entered that command (formatted as it appears in the window):
+COPS:
(2,"Cingular","Cingular","310410",0),
(1,"Voicestream
Wire","VSTREAM","310260",2),
(1,"Voicestream
Wire","VSTREAM","310260",0),
(1,"","","310420",0),(1,"","","310420",2),,
(0,1,2,3,4),(0,1,2)
OK
Click to expand...
Click to collapse
Here is the formatted command(for ATT Sim Cards):
AT+COPS=1,2,"310410"
Let me know what is the output and if it succeeds.
To be honest, I didn't even know that this was possible for the DVP yet. I've asked for unlock codes from T-Mobile every month that I've had the device (first attempt January 7th) to no avail.
notebookgrail said:
Here is the formatted command(for ATT Sim Cards):
AT+COPS=1,2,"310410"
Let me know what is the output and if it succeeds.
Click to expand...
Click to collapse
Entered this in and it returned OK.
It did not enable us to make/receive calls though. It still acts like it's going to dial and just ends abruptly, and calls made to the phone still go straight to voicemail.
Also, just for fun I tried dialing using ATDT and a number and it returned NO CARRIER. Not sure if that will help narrow this down or anything.
wstoeckel said:
Entered this in and it returned OK.
It did not enable us to make/receive calls though. It still acts like it's going to dial and just ends abruptly, and calls made to the phone still go straight to voicemail.
Also, just for fun I tried dialing using ATDT and a number and it returned NO CARRIER. Not sure if that will help narrow this down or anything.
Click to expand...
Click to collapse
I am facing the same issue. Using Unlocked Dell Venue Pro in India - worked wonderfully for a week, and then stopped making calls. my Problem is different. i can receive calls, send receive SMS and browse the internet (on 3G )as well. But Cant make outgoing calls.
Out of curiosity, those that have problems -
1. did u unlock using the AT command?
2. After unlocking, did u change/try changing sim cards (even if its from the same carrier)?
notebookgrail said:
Out of curiosity, those that have problems -
1. did u unlock using the AT command?
2. After unlocking, did u change/try changing sim cards (even if its from the same carrier)?
Click to expand...
Click to collapse
I got the unlock code from Dell ([email protected]) - i have used an AT&T simcard,
A Vodafone (India), and Airtel (india) sims. worked like a charm for a week.
Update: I ReSET my phone and it started working fine. Though i dont want to reset it every week rt
notebookgrail said:
Out of curiosity, those that have problems -
1. did u unlock using the AT command?
2. After unlocking, did u change/try changing sim cards (even if its from the same carrier)?
Click to expand...
Click to collapse
First off, thanks again for your help on this.
1. The unlock code was purchased from some website and when the AT&T SIM was inserted, it prompted for a code. So no, did not originally use the AT command. Is there a way to relock and try this process again?
2. Yeah, we tried a few different AT&T sim cards with the same result. We tried another T-Mobile sim and that worked perfectly.

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