Just a heads up; called MS UK support (18:00GMT) just now and they are not giving out any more live codes for WP7 users - instead you need to call HTC ...
Apparently they are updating the MS KB article to that affect.
It would appear that HTC want the IMEI number before going any further.
Not 100% sure if anyone else is getting this now?
Yes, there are many reports of this.
I assume however that HTC are probably just checking if the IMEI is a HD7? I doubt they are checking off every IMEI, as you could just claim you've changed your live ID, bought it from eBay? Also the codes only seem to be brand specific?
So get an IMEI and call HTC to get your code?
what about the us MS ? has anyone got any news if they are not issuing any activation code anymore (
Mr_PDA said:
what about the us MS ? has anyone got any news if they are not issuing any activation code anymore (
Click to expand...
Click to collapse
I called the uk number (think it was home user>tech support) around 4.30pm today...got a code no problem. Might of just been lucky as the person I spoke too was alright...only asked if I had an htc (name/number/live id).
WP7 is pretty slick I have to say...really is up there with the iphone in terms of speed and looks. BUT i cant download from the marketplace...keeps saying try later. Now I get low disk space and random reboots. Any ideaS?
fracmo2000 said:
I called the uk number (think it was home user>tech support) around 4.30pm today...got a code no problem. Might of just been lucky as the person I spoke too was alright...only asked if I had an htc (name/number/live id).
WP7 is pretty slick I have to say...really is up there with the iphone in terms of speed and looks. BUT i cant download from the marketplace...keeps saying try later. Now I get low disk space and random reboots. Any ideaS?
Click to expand...
Click to collapse
Might means that your micro SD is not compatible...
Try with Micro SD class 2. Try 8 Gb for start.
Once you entered your Live ID wait for the end of syncronisation and reboot!
Juste open Marketplace with WIFI
Should be perfect Running WP7 with 16Gb Micro SD card. Perfect just experiencing some freeze.
Take your time the result is great.
Keep the code
Just tried the UK number a bit ago and it seems you can only do it during office hours, so I couldn't even ask.
Tried the US number and after loads of mucking around I got told they couldn't help as they can only deal with US customers. Bah.
But, at the moment whilst I love the clean fresh look of WP7 it looks like it could get frustrating pretty quick since there's hardly any settings that look accessible. Probably just because I'm new to it and don't know how to use it to be fair.
Not sure now whether to wait til tomorrow and try to activate it, or to just stick nandroid back on. Both would be nice but we won't go there.....
I got my code from the US today about an hour ago. Actually, I got 2 just in case.
Are you in the US though mate?
Wish I could get one for mine but I've tried US and UK numbers now and failed. I've been playing a bit more with 7 and I really like it.
If anyone was able to get a code for me I'd be hella grateful. What info do you have to give to MS though about your live account??
Guys, just a hint, if you call the US support, which you can do via Skype for free anywhere in the world, at least don't tell them you are from the UK or elsewhere...Obviously they are US support to help people from the US, therefore, you guys need to be a little bit creative in what you tell them...
firaX said:
Guys, just a hint, if you call the US support, which you can do via Skype for free anywhere in the world, at least don't tell them you are from the UK or elsewhere...Obviously they are US support to help people from the US, therefore, you guys need to be a little bit creative in what you tell them...
Click to expand...
Click to collapse
Yes, but then , when they ask you for your phone number, what to saY? ( because i dont have US phone number )
You are already lying to them about having an HD7... might as well tell them a bogus US number. As a disclaimer, i do not suggest nor condone any of this, just common sense
Can some 1 provide some example for bogus us phone number ?
laynee1 said:
can some 1 provide some example for bogus us phone number :d ?
Click to expand...
Click to collapse
508 567 5121
I figured there's no point lying about where I was phoning from since presumably like in most offices, their phone or monitor would be displaying the number you're dialling from!
OK. I just phoned and was asked for my IMEI number. I actually gave them my HD2 number, and they accepted it!
Scared me, but i now have a nice shiny activation code.
P.S Im from the UK but i think they sent me to the US.
dont think it works any more though.. chevron no longer unlocking..
oops, never mind
german support works perfect. i told them i bought a hd7 and there was no activation code number with it. got it within 5minutes
birdra said:
german support works perfect. i told them i bought a hd7 and there was no activation code number with it. got it within 5minutes
Click to expand...
Click to collapse
pls tell me ms germany phone and wich phone typing for help line
kendimce said:
pls tell me ms germany phone and wich phone typing for help line
Click to expand...
Click to collapse
0080022848283
Related
Hi all, i had a bad start to the new year...some teenager snatched & ran away with my Touch Dual this morning (dawn,it was dark).
Anyway, my Telco can only deactivate the SIM card. I called HTC to check if thr was a way to BLOCK the phone in anyway...but their office is closed as its new years day.
Any1 has any ideas wat i might be able to do? I dnt think i'll see it again but its really disappointing. some luck huh?
p.s. I intend to get another touch dual the soonest i can afford it..
daddypool
What do you expect from them to block? I think you want something that's not possible. However, I know that in Holland, the police somtimes sends a sms-bomb to the IMEI number of a stolen phone. I don't know where you're from. but maybe the police in your country can do that to. It seems very anoying to me to receive lot ant lots of sms messages about using a stolen phone
i thought it was up to your network to get the imei barred? if your network wont help i doubt if HTC will do much.
Go to Police with your IMEI!
the IMEI is also on the box the device came with
i was under the impression you can break a phone if you have its imei
I'm sorry...
daddypool said:
Hi all, i had a bad start to the new year...some teenager snatched & ran away with my Touch Dual this morning (dawn,it was dark).
Anyway, my Telco can only deactivate the SIM card. I called HTC to check if thr was a way to BLOCK the phone in anyway...but their office is closed as its new years day.
Any1 has any ideas wat i might be able to do? I dnt think i'll see it again but its really disappointing. some luck huh?
p.s. I intend to get another touch dual the soonest i can afford it..
daddypool
Click to expand...
Click to collapse
I can't believe the nerve of that little jerk. Your bad experience just gave me an idea. I once put an app on my Magician that when a different Sim card was inserted into my phone, it would send me a text/email with the telephone number of that Sim. I never had to use it so I can't say for sure that it actually worked. I guess I should've tested it. But anyway, my point is; I'm going to find that app and post it for all.
Can't wait until you get your Dual back.
luckycris0 said:
I can't believe the nerve of that little jerk. Your bad experience just gave me an idea. I once put an app on my Magician that when a different Sim card was inserted into my phone, it would send me a text/email with the telephone number of that Sim. I never had to use it so I can't say for sure that it actually worked. I guess I should've tested it. But anyway, my point is; I'm going to find that app and post it for all.
Can't wait until you get your Dual back.
Click to expand...
Click to collapse
lol thats an awesome idea
luckycris0 said:
I can't believe the nerve of that little jerk. Your bad experience just gave me an idea. I once put an app on my Magician that when a different Sim card was inserted into my phone, it would send me a text/email with the telephone number of that Sim. I never had to use it so I can't say for sure that it actually worked. I guess I should've tested it. But anyway, my point is; I'm going to find that app and post it for all.
Can't wait until you get your Dual back.
Click to expand...
Click to collapse
yep, i came across that software before too..now i wish i had tried that. (well, another lesson in life!)..my only saving grace is i have everything i need backed up. with the IMEI number, which i already gave the police, the only way the thief will be caught if he tries to sell to a 2nd hand mobile phone shop.
by the way, im in Singapore, one of the lowest crime rates in the world. but hey, still, low crime doesnt mean no crime.
oh my, i miss my phone so much...haha..now i can just laugh about it. i just checked the retail price of the dual here...it will cost me about USD 700. sigh...
luckycris0,
if u find that app, pls post it here...thanks..
after this lesson, i will use that, if not for anything....just for karma.
Phone tracing app
Press coverage of same
Hope that helps.
Here's an app that's similar to what I was talking about in my post earlier. The trial version is available from handango.com and it's about 25usd to purchase. Give this a try. I'm certainly going to on both my Nike and Polaris. I'm still going to try and locate the app so you all don't have to pay for it but since that time, I've changed laptops countless times, but I always save everything to disc so we'll see.
thks
thks guys...i will definitel try these apps...once bitten twice shy!
ystrday, i jus bought myself another TOUCH DUAL!...got it at a better offer..had 2 sign a new 2year contract for another telco line...& gave the line to a loved one to use...
Uhm.
I read a few years back that your operator can block the whole phone, not just the SIM card. Never needed to use it, I have no idea if it really works.
Bad luck!
Anyway, thx guys for the app! can really be handy!
will one of these appz survive after a flash or hard reset? guess not So, they are pretty useless in front of phone guardian for symbian in example
Device Management
Hi,
what you need is a device managent system which can do all these things for you.
take a look to amagu_sycn security i am using this tools since arround 4 month its works perfect.
Just had my contract renewal and placed an order for a HD2
HOPE to get it on Saturday and have the weekend to play and install my apps. Upgrading from a Diamond. I have looke dat the tweaks sticky and downloaded a few of them ready.
Any heads up for the fone?
best advice, play with it first, dont get crazy adding stuff till you are comfortable with it, and read a LOT.
Good luck for saturday delivery!
Welcome to the CLUB!...
bah, curse you O2! out of stock...meh...APPARENTLY due Monday... Frustration! lol
MalekoUK said:
bah, curse you O2! out of stock...meh...APPARENTLY due Monday... Frustration! lol
Click to expand...
Click to collapse
Worth the wait
Make sure to have a look here for free handset unlock
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
Ok, after frustrating calls to O2 who finally deceided to tell me they didnt know hen they would have the HD2 in stock I cancelled and went in store and got one today! LOVE IT!
Whats the benefit of that unlocking link?
As soon as its unlocked you can , obviously, use any sim card in it...
Silly noob comments removed
Seriously suggest you take the advice to read as theres just so much stuff to try out you'll probably end up duplicating your efforts as most of the cooked ROM's will already include any of the tweaks you're likely to try and going crazy with the mods can have an adverse impact on stability. As a first port of call for a must have grab a file explorer and a back up utility (if you haven't already)...
doesnt need to be unlocked to flash roms. sim lock and rom lock aren't connected.
MalekoUK said:
Ok, after frustrating calls to O2 who finally deceided to tell me they didnt know hen they would have the HD2 in stock I cancelled and went in store and got one today! LOVE IT!
Whats the benefit of that unlocking link?
Click to expand...
Click to collapse
The benefit is that it's free and allows any sim from other providers.
Most HD2 owners need to pay around £20 for this. It may not directly benefit you at this time but it will some day.
TartanArmy said:
Worth the wait
Make sure to have a look here for free handset unlock
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
Click to expand...
Click to collapse
Strange...I enter my IMEI number thingy and it says invalid, I have tripple checked it and the number is correct from my fone... :S
MalekoUK said:
Strange...I enter my IMEI number thingy and it says invalid, I have tripple checked it and the number is correct from my fone... :S
Click to expand...
Click to collapse
Count the digits. the IMEI only needs to be 16 digits, but several people (myself included) have found that the hd2 displays a 17 (or 18 one person said) digit imei. KNock off the last digit and try again.
samsamuel said:
Count the digits. the IMEI only needs to be 16 digits, but several people (myself included) have found that the hd2 displays a 17 (or 18 one person said) digit imei. KNock off the last digit and try again.
Click to expand...
Click to collapse
Ahh, it was 2 digits too long, the last 2 repeated.
Cheers!
Hello, I have the following problem, I found a page htc-hd2.it there generate sim unlock code, wrote in the margins necessary information, but second day i have no answer from this site, any ideas? Is this realy work?
ankoanko said:
Hello, I have the following problem, I found a page htc-hd2.it there generate sim unlock code, wrote in the margins necessary information, but second day i have no answer from this site, any ideas? Is this realy work?
Click to expand...
Click to collapse
I doubt it's free...
IMEI scam site possibly
Yeah roflmao
I think your imei is now taken and branded with like a china copy of a iphone 4
Solution with pay $17
Try with http://www.unlock-now.com/
ankoanko said:
Hello, I have the following problem, I found a page htc-hd2.it there generate sim unlock code, wrote in the margins necessary information, but second day i have no answer from this site, any ideas? Is this realy work?
Click to expand...
Click to collapse
If is happen something write some news here. Will be usefully.
Nothing is happend,no email,no answer,no unlock code,liars
ankoanko said:
Nothing is happend,no email,no answer,no unlock code,liars
Click to expand...
Click to collapse
you could have known they wouldnt give unlock codes for free. now ur probably a victim of imei scam.
you could have known they wouldnt give unlock codes for free. now ur probably a victi
I found this site on hdblog.it,and i think cos the site is legal,but its not,my mistake
jamieeeee said:
you could have known they wouldnt give unlock codes for free. now ur probably a victim of imei scam.
Click to expand...
Click to collapse
i wonder how those guys want to scam someone using their imei
wergor said:
i wonder how those guys want to scam someone using their imei
Click to expand...
Click to collapse
I don't know, but I just submitted about 20 made up ones, all with a temporary email address.
It would be a shame if other people did the same
What they do is to use your real IMEI in a Phone, probably a knock off of apple, htc, nokia and so go on. Fake mobile phones ; )
Any luck? if true it would be great. I don't know why though I think it is some sort of scam.
So?
So what's the big deal if they use your imei in some fake phone? Are there any ramifications for the owner of the imei
tundra84 said:
So what's the big deal if they use your imei in some fake phone? Are there any ramifications for the owner of the imei
Click to expand...
Click to collapse
Other than the system will not let duplicate IMEI's work at the same time, so if someone clones your phone, you could end up with a non working phone ...
OR the worst case , it does let them on and they get your calls and vice versa ...
So legally I don't think it would hurt the original owner, but could end up hurting in other ways ....
May be they need personal emails, not imei nubers.
For fishing, hacking and ...... etc.
I got my free unlock straight from T-mobile themselves.
scrizz said:
I got my free unlock straight from T-mobile themselves.
Click to expand...
Click to collapse
hi. could you please tell us, how one can do the same, without having an actual t-mobile number (without signing in to their site)?
Will appreciate.
Doesn't T-mobile have a web chat on their support page, and I think you can just get an unlock code that way, provided you've been a customer for a year or something like that.
I read they will actually request the unlock code from HTC. I did it 3 weeks ago and I got the unlock code in the next 24h so I believe it is reliable although not instant if you're a TMO customer. you might as well try to contact HTC if they have a customer service in your country.
My problem was then that my phone never asked for the unlock code so it happened to be useless. I don't know if it's because I have a custom rom on my phone or what but it never prompted me for the unlock code although I followed the steps they recommend (shut down, insert different sim, turn on...)
Hi all,
I recently bought a samsung focus through ebay but the phone was stuck in demo mode and I wanted to get rid of the demo.
What I have done is: I flashed the phone with the XENJK1 rom for omnia 7.
now the phone works perfect except these problems:
"down" volume button increases the volume instead of decreasing it.
"up" volume button does not do anything at all.
back button sometimes does not work
start button is not working at all
the accelerometer orientation of the screen is opposite than it should be!
any one got any idea how to fix these?! please!
Sounds very much like flashing i9000 Galaxy ROM to AT&T Captivate.The hardware of these two phones are slightlydifferent. There is no way unless you can hack the ROM to fix those issues. On Captivate (Android), ppl needs to mod the ROM (called re-orientation) before apply to the phone. Hope you're good at modding WP7 ROMs.
I have no experience in hacking wp7 roms but I will give it a shot if you could tell me what tools I need for it.
I don't know how to either. I don't believe anyone knows how to (check the Focus Dev forum and you will see). So, basically means you're SOL.
FYI: demo mode = stolen AT&T display phone.
foxbat121 said:
FYI: demo mode = stolen AT&T display phone.
Click to expand...
Click to collapse
Many people spent $200 at least to get demo mode focus but had no idea of demo mode. Don't tell me they should return their phone to AT&T.
in2chaos said:
Many people spent $200 at least to get demo mode focus but had no idea of demo mode. Don't tell me they should return their phone to AT&T.
Click to expand...
Click to collapse
yes and that was their stupidity.... ebay... id returned it and gave the seller horrible feedback plus reported it to ebay as stolen... craigslist...their stupidity of not making a call with it before you bought it period..... and as for they should return it... well if it ever by chance got caught by at&t...they could and i guarantee would prosecute... it is stolen property... im no goody goody but i wouldnt chance my reputation over a freakin cell phone... i mean if someone stole your phone wouldnt you want it back? someone walks through my door and says i found this or i got this from someone and saw your info in it ...id give them the benefit... if i found it in someone's posession and it was mine...im prosecuting to the fullest extent... plus this is federal... its a fcc licensed device.... so stupidity is no excuse for keeping something you either knew when you bought it was stolen or just found out and said well i paid 200 for it its mine... sorry its the property of at&t... hope you go to jail... over a cell phone.. that would be embarrassing...
ps who knows at&t might give you a reward...
in2chaos said:
Many people spent $200 at least to get demo mode focus but had no idea of demo mode. Don't tell me they should return their phone to AT&T.
Click to expand...
Click to collapse
In many places, buying a stolen good is illegal as well. I have no sympathy for those who purchase stolen goods, knowingly or not.
Sent from my SAMSUNG-SGH-I897 using XDA App
I am returning the phone and already opened a case on ebay. Hope there will be no problem because I installed an other rom to the phone in order to try and get it work properly. I haven't realised that it was stolen obviously since now! I also requested a full refund. any other suggestions what I should do?
carmello1911 said:
I am returning the phone and already opened a case on ebay. Hope there will be no problem because I installed an other rom to the phone in order to try and get it work properly. I haven't realised that it was stolen obviously since now! I also requested a full refund. any other suggestions what I should do?
Click to expand...
Click to collapse
yeah..thats the best way to solve the problem.
in2chaos said:
yeah..thats the best way to solve the problem.
Click to expand...
Click to collapse
then what is your solution... your best way????
Stolen phone
You guys totally went off track on what the op was asking and gave him no useful advice, he didn't ask for your sympathy, he asked about what to do. The commentor about I hope you get prosecuted blah blah blah, you have no clue about law and it is not a federal offense because it is FCC approved, car radios, iPods and all electronics that have radios or receive signals are FCC approved and are not federal offenses if you are in possession of them if they are stolen, go back to law school. In regards to editing the rom, good luck at this point wait for the update and flash with Odin. Now that's a Canadian answer some advice on his question, not some ignorant American answer about guns, laws and whatever else you guys could throw in.
I like the guys anamocity towards anyone talking about the demo mode phones. I buy and flip phones on ebay and craigslist, have gotten demo mode phones before, and am offended that you would go so far as to insult anyone for making the mistake of buying one. You do not have to flame to express your strict opinion of the law and what one should do with something they spent lots of money on. Just my two cents kawgi.
What a gem!
gthompson75 said:
Now that's a Canadian answer some advice on his question, not some ignorant American answer about guns, laws and whatever else you guys could throw in.
Click to expand...
Click to collapse
Wow. Canadian, huh?
Priceless...
carmello1911 said:
any one got any idea how to fix these?! please!
Click to expand...
Click to collapse
Does the Zune software see your device as a Focus or Omnia 7? If there's a registry key that identifies your device that can be changed, you might be able to get the next Focus ROM flashed on your phone through the update process.
At least your phone works. That's a far better situation than most people conned into buying demo phones.
zune recognise it as OMNIA 7 unfortunately.. and I don't have the required software knowledge to mess into the registry so I have the phone dusting in my office..
Worth trying
carmello1911 said:
zune recognise it as OMNIA 7 unfortunately.. and I don't have the required software knowledge to mess into the registry so I have the phone dusting in my office..
Click to expand...
Click to collapse
Actually, it may be a good thing.
It might be worth trying to find a reg key that can be changed to identify your device to Zune as a Focus. Assuming the Nodo update is a complete flash followed by a sync (which I believe it is, though, I'm not certain) you may be able to get the Nodo update for the Focus.
Probably a long shot, but not too much work and nothing to lose?
I will give it a try then.. but I doubt that the nodo update is a complete flash so even if I manage to make zune recognise my phone as a Focus (still no idea how to do that) it won't do a thing..
This is funny as hell, I suppose you guys have never used a copy of Microsoft Windows as well, right? some friend gave it to you (maybe even a relative), Gosh I sure hope you ratted on your sister for that copy of Windows!
This is the problem with America today, its turning into a society of rats! You cant even have cheats on console games anymore , you can have achievements ,whoopty do , not the same thing , I suppose if you open the xbox ,the FBI will be searching for you! Yes this topic got way off base!
Good luck finding a rom for your phone!
http://forum.xda-developers.com/showthread.php?t=982626
That would be why folks are coming down on this thread about using a Focus that was in "DEMO" mode.
I am no expert at phone hacks and such, but it seems completely logical that you could perform some things in diagnostic mode + registry changes to fix all of these problems. Just dig to find and learn how to do these and i believe you can do it.
Hi everyone...
Im a little lost in here but, I have some questions...
I buyed an HTC HD2 T8585 (chinese version) and I contact the HTC support and they said that my IMEI and Serial Number is from an HTC Incredible S -.-"
But... in the HTC HD2 software (inside of the phone), I go to "Device Information" and appears another Serial Number, that they confirmed that is HTC HD2, but the IMEI is the same...
The thing is...
Can I have the HTC Sense in this mobile? If no, Can someone help me (step by step) to introduce the WM7 and Android in this?
I have the windows mobile 6.5 and the software is "DUMA.10X.W10.20.P29"...
Note: As I said before, Im new in here, and Im a little lost too... I need some support in here and via chat if possible
DUMA.10X.W10.20.P29 ! I believe this is the firmware used in HTC iPhone chinese copy/clones & is then skinned to look like the devices normal OS.
If I am correct that would explain why your iMEI/serial# are wrong.
If it is the Chinese copy then you will not be able to flash original HD2 ROM to it or use the tools for Android or W7 !
is it dual sim ? if so 100% China junk I am afraid ...
oh gosh...no wp7,android,dual booting,kicking other phones' asses for u then.i would suggest that you buy a used HD2 if you are convinced that yours is fake. But i think it is since theres no way DUMA.10x.W10.20.P29 will appear on the real HD2's bootloader. Does your phone look like this (http://forum.china-iphone.ru/viewtopic.php?f=22&t=5495&start=340)?...im not sure how the law is back there,but if you know who you bought it from and you seriously didnt know its fake, you should report it to the officials and to HTC.
As you have a China Clone you need to look elsewhere try these places :
http://translate.googleusercontent....t=8208&usg=ALkJrhg--QYr9hqfV_8mz-MuVEs2T3NF0A
http://translate.googleusercontent....461bea&usg=ALkJrhia4mLlC-eCEgbku66lC10SlLHBBg
Hope it helps
So unlucky then...
in other words...
Big mistake...
I have to sell to someone for 200€... and I will lose 10€...
or I sell it online...
The biggest problem its that I really think that was the original HTC HD2 and I was f*cked by the chinese ppl...
The HTC says that this have origins of france and chinese... so...
I dont know now...
Oh this is bad crack : (
Well, u should seriously report this to the authorities if you know whom you bought it from.They wont be getting a new phone for you,but at least you could charge them and ask for compensation. But still, you should have known better than to buy it from them Chinese before thourougly checking. I mean im not against them in any way. Most of them are good guys, but some just fake everything from a bloody pen to babies these days.
and...
but no1 will try to get an solution or some software to install in that cellphone... I really dont like this one, its too... simple...
Fredalone said:
but no1 will try to get an solution or some software to install in that cellphone... I really dont like this one, its too... simple...
Click to expand...
Click to collapse
It is not just software, the hardware is no match for a genuine HD2 & has no hopes of running real Windows Mobile ROMs, if you bought it from a shop you may consider returning & kicking up a huge fuss or if via online credit card or PayPal you may be able to get refunded !
Best thing you can do is learn from this & do more research on products prior to purchasing, especially for any to good to be true deals from products from China.
Mister B said:
It is not just software, the hardware is no match for a genuine HD2 & has no hopes of running real Windows Mobile ROMs, if you bought it from a shop you may consider returning & kicking up a huge fuss or if via online credit card or PayPal you may be able to get refunded !
Best thing you can do is learn from this & do more research on products prior to purchasing, especially for any to good to be true deals from products from China.
Click to expand...
Click to collapse
I just want to put my MMS working, because when I put "send" (for example an image) it appears the MMS but in dark, like "disabled"...
You cant help?
Fredalone said:
I just want to put my MMS working, because when I put "send" (for example an image) it appears the MMS but in dark, like "disabled"...
You cant help?
Click to expand...
Click to collapse
You are missing the point, your phone is totally different to ours, different hardware, different software,probably different settings/options, so the chances of us being able to troubleshoot your mms problems are slim, unless you wanna upload a dozen or so screenshots of the various settings menus,, and explain in a lot more detail what you already tried, the facts around the problem(is there an mms data connection configured, can you browse the net, and on and on)