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I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !
More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !
Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?
Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..
Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...
probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
Click to expand...
Click to collapse
Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..
Hey i got the same problem anyone solved it yet!
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
Click to expand...
Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times
I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.
..... another country that is !
Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world
Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.
Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html
OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Digital.Diablo said:
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Click to expand...
Click to collapse
Let's hope they give you a new replacement since it is still under warranty. Who knows, may be even a 7510?
Digital.Diablo said:
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Click to expand...
Click to collapse
I had the same problem. It turns out that t-mobile's signal strength is not up to much in many areas. I was about to return my ameo for the third time (they insisted that it was the ameo at fault) but when I learned that it was t-mobiles' rubbish comms, I held on to it for a few weeks. Yesterday, I tried to make it sim-free and bricked it. Makes a lovely paperweight until someone can come to the rescue!!
Hi I have a x7501 so how do you get 3g to work and what plan from t-mo do you need?...Thanks...TJ
TrekkerJmm said:
Hi I have a x7501 so how do you get 3g to work and what plan from t-mo do you need?...Thanks...TJ
Click to expand...
Click to collapse
If you're talking about 3g for T-mo in America and not Europe, I don't think they have 3G as yet but they do have EDGE which is 19,99 unlimited. And now they carry a 99.99 unlimeted voice, text and sms, plan. Hope this information helps. Oh and you posted the question in the wrong thread.
Well, it would appear that the mobo or a radio chip has been replaced on it. Its due back tomorrow I think, but the repair companies website indicates what whilst the serial number is the same, the IMEI is different.
@ Bishee, I was pretty certain it wasn't the network at fault, as it was the same wherever I used it, and at home and work, I get a good HSDPA signal (sometimes dropping back to 3G when the networks congested). And it didn't change for the 3 or 4 days before it got sent back to t-mob.
@ Trekkerjim - If your not in the US (although given the model number you quote, seems to indicate this) it should work with 3G from the off, however you must have a 3g capable sim card (I've seen this a few times) and you must make sure the radio is set to the correct frequency (or auto). For people in the UK on t-mob that don't have the settings, I posted up a cab somewhere on the ftp xda site which configures the settings correctly.
Anyway, fingers x'd its all sorted now, so I'll let you know how it looks once I've gone through the fix process (olipro unlocker, WM 6.1 e.t.c. )
I got my 7501 up and running on Rogers 3G with the help
of one of their techie sales type,it's working fine with a
pay-as-you-go simcard.
Phone's back, and I'm not sure if its a replace or refurb - the job notes say a mobo swap and also unit swap. I can confirm that the case is all new and shiny and the screen printing on the case is all back to 'new' condition.
Came back with Radio 1.50.00.00
O/S Build: 5.2.1620 (Build 18125.0.4.2).
ROM 2.35.110.4
If anyone wants this version (UK T-Mob), send me the distructions on how to extract the rom from the phone and I'll sort it out - you have until PK4 arrives
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !
Hi,
Please excuse me for being a n00b and my lack of knowledge about the Android OS but I just brought the Nexus S today (my first smart phone) and I'm after confirmation from someone that I actually brought an "unlocked" Nexus S.
I'm from Australia, visiting the States and I brought the Nexus today. My plan settings from home was set to roaming and I could connect to ATT mobile with my old phone, however when I placed my sim card into the Nexus, I'm not sure if I'm connecting to a network. (I haven't tried calling anyone cause I don't know anyone here and I don't want to rack up a massive phone bill for international calls.)
Under settings, I can see T-mobile and ATT as networks and when I click on one of them, I get the message that it is "Registered on network", however I can't seem to see the usual carrier logo on any of my home pages...so am I connected ?
The receipt from Best Buy said that I brought a phone without a plan but there was a T-mobile sim card in the box it came with, so did the employee give me the wrong one ?
Apologies for the long rant and thanks in advance !
Cheers,
Edit*
Oh yea I should include that I'm not connected to any wifi or any data connection hence all my home pages are saying that I can't connect to anything.. but still, shouldnt the network logo show up ?
No, they gave you the right one...... and also, you are connected.
All boxes come with a tmo sim in there.... the only thing I didn't like that was missing was the different earphone gum size (i'm a small sized and it only comes with a medium one, which means it falls off =( ,,,sucks ) besides that ..............I LOVE MY PHONE!!
Before you left Australia, did you call your carrier and had international roaming activated? On most networks, without international roaming on, you won't get a signal.
I bought a used phone from internet website, its worked great and it was locked on T-mobile UK. I got it unlocked from fastgsm and used my tesco sim with the phone.
The phone worked great for couple of days and on the third day it worked upto 11am (that is when i made the last call on the phone) and after that i am getting 00:00 Ended every time i press call even to voice mail.
it does not call anyone no texts either and when someone calls me it says the phone is switched off.
Steps i have taken to fix the issue:
I have swapped different sim cards.
i reset my phone through settings and diagnosis code.
I have updated the firmware to the 7740
I have installed a new unbranded UK retail firmware. its still running this firmware.
I have checked if the imei is blocked or stolen or something on a few websites nothing came up.
I have searched XDA to see if someone else has this problem and there are quite a few people here with the same problem but no solution.
I need help i have no idea what to do next
everything else on the phone works great no problems wlan connection keeps it connected and all the other features are fine its just the phone calls and text msgs which i cannot send or receive.
i have tested my sim on other phone it seems to be fine.
Please help i am not sure what to do next.
thank you and regards
Call Samsung support.
I've got a very similar problem - I can access the internet with my SIM but I can't make a call or send a text.
Omnia 7 - originally on orange but unlocked.
Any help appreciated.
ok then xda cant help me with this problem lets see if samsung support can do something about it. i have called them and i am taking the phone to their service center.
wish me luck i will report back if there is any news for other people with similar problem.
I have the same problem. Ive done almost all the steps as you have. Im beginning to think that its a hardware related problem. Maybe the sim-reader.. Well, i bought another phone but I hope to fix it anyway. I'll be back to check your progress in the matter.. gl
I can also contribute that I did the unlock via fastgsm.. (without any errors) And that may be the cause. But 1 thing is different though, I could never make any calls at all. You said that u were making calls.. I had a very long email conversation with fastgsm that ended with him not responding to me at all. But that was some time ago and I deleted the emails.. Not that I think it would help. Now I use the phone as a surfing pad (wifi/data ok) its sad really... lol
That's a terrible problem, I feel for you guys.
Definitely get it contact with your provider or SAMSUNG to get a replacement.
I can't think of any settings which you could change other than the obvious ones.