Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Digital.Diablo said:
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Click to expand...
Click to collapse
Let's hope they give you a new replacement since it is still under warranty. Who knows, may be even a 7510?
Digital.Diablo said:
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Click to expand...
Click to collapse
I had the same problem. It turns out that t-mobile's signal strength is not up to much in many areas. I was about to return my ameo for the third time (they insisted that it was the ameo at fault) but when I learned that it was t-mobiles' rubbish comms, I held on to it for a few weeks. Yesterday, I tried to make it sim-free and bricked it. Makes a lovely paperweight until someone can come to the rescue!!
Hi I have a x7501 so how do you get 3g to work and what plan from t-mo do you need?...Thanks...TJ
TrekkerJmm said:
Hi I have a x7501 so how do you get 3g to work and what plan from t-mo do you need?...Thanks...TJ
Click to expand...
Click to collapse
If you're talking about 3g for T-mo in America and not Europe, I don't think they have 3G as yet but they do have EDGE which is 19,99 unlimited. And now they carry a 99.99 unlimeted voice, text and sms, plan. Hope this information helps. Oh and you posted the question in the wrong thread.
Well, it would appear that the mobo or a radio chip has been replaced on it. Its due back tomorrow I think, but the repair companies website indicates what whilst the serial number is the same, the IMEI is different.
@ Bishee, I was pretty certain it wasn't the network at fault, as it was the same wherever I used it, and at home and work, I get a good HSDPA signal (sometimes dropping back to 3G when the networks congested). And it didn't change for the 3 or 4 days before it got sent back to t-mob.
@ Trekkerjim - If your not in the US (although given the model number you quote, seems to indicate this) it should work with 3G from the off, however you must have a 3g capable sim card (I've seen this a few times) and you must make sure the radio is set to the correct frequency (or auto). For people in the UK on t-mob that don't have the settings, I posted up a cab somewhere on the ftp xda site which configures the settings correctly.
Anyway, fingers x'd its all sorted now, so I'll let you know how it looks once I've gone through the fix process (olipro unlocker, WM 6.1 e.t.c. )
I got my 7501 up and running on Rogers 3G with the help
of one of their techie sales type,it's working fine with a
pay-as-you-go simcard.
Phone's back, and I'm not sure if its a replace or refurb - the job notes say a mobo swap and also unit swap. I can confirm that the case is all new and shiny and the screen printing on the case is all back to 'new' condition.
Came back with Radio 1.50.00.00
O/S Build: 5.2.1620 (Build 18125.0.4.2).
ROM 2.35.110.4
If anyone wants this version (UK T-Mob), send me the distructions on how to extract the rom from the phone and I'll sort it out - you have until PK4 arrives
Related
i have a cingular 8525 and since yesterday, it keeps dropping my gsm service completely. like i look at my phone and there is an "X" on the service bars, and the service LED is not flashing. if i soft reset the device, or shut the phone part off and back on, it picks up service again (full bars, as usual). also, i tried plugging my SIM back into my old treo 650, and i dont see this problem. is it related to the 3g network? i haven't made any software changes since yesterday. faulty hardware? really frustrating, help would be appreciated. thanks.
k4ffy said:
i have a cingular 8525 and since yesterday, it keeps dropping my gsm service completely. like i look at my phone and there is an "X" on the service bars, and the service LED is not flashing. if i soft reset the device, or shut the phone part off and back on, it picks up service again (full bars, as usual). also, i tried plugging my SIM back into my old treo 650, and i dont see this problem. is it related to the 3g network? i haven't made any software changes since yesterday. faulty hardware? really frustrating, help would be appreciated. thanks.
Click to expand...
Click to collapse
shouldnt be caused by the 3g network, do you have the white 3G sim with the orange flaming 3G on it? This could also very well be hardware or the radio... so many variable with this... i would vote for 3 possible issues, either hardware, radio rom, or sim card.. take your pick.. the sim will be the easiest to try, if you dont have the white 3G then just walk into a cingular store, tell them they sold you the 8525 without the 3G sim and they will replace it for free.. well they did with me anyway
shogunmark said:
shouldnt be caused by the 3g network, do you have the white 3G sim with the orange flaming 3G on it? This could also very well be hardware or the radio... so many variable with this... i would vote for 3 possible issues, either hardware, radio rom, or sim card.. take your pick.. the sim will be the easiest to try, if you dont have the white 3G then just walk into a cingular store, tell them they sold you the 8525 without the 3G sim and they will replace it for free.. well they did with me anyway
Click to expand...
Click to collapse
i dont have the flaming 3g on my sim, no. i'll get it replaced, then see what happens. thanks.
k4ffy said:
i dont have the flaming 3g on my sim, no. i'll get it replaced, then see what happens. thanks.
Click to expand...
Click to collapse
its a good place to start, i know i had data trouble with the old sim, after i got the one it solved my problems
shogunmark said:
its a good place to start, i know i had data trouble with the old sim, after i got the one it solved my problems
Click to expand...
Click to collapse
the only disconcerting thing is that i had the HTC TyTn for a month before i got the 8525, and i never had this problem with it, same sim and everything.
here's a thread about it on the cingular customer forums, people having the same problem with their 8525's
http://forums.cingular.com/cng/board/message?board.id=cingular&message.id=24766&jump=true#M24766
k4ffy said:
the only disconcerting thing is that i had the HTC TyTn for a month before i got the 8525, and i never had this problem with it, same sim and everything.
Click to expand...
Click to collapse
good point... i can say that i have had signal issues with both 1.16 and 1.20 radio but not to the extent that you are having, and the new sim solved alot of issues for me in the beginning.. Now i dont have any issues when in a GSM area, only seem to have issues in a 3G area
ok got the new SIM Card, but the problem persists. hardware?
I've had the Cingular 8525 for a week and it has one of the newer 64MB SIM cards (same that the Sierra AirCard 860 uses and required for 3G network access). I haven't had any call dropping problems at all. If it persists I'd get a replacement ASAP.
Music Man
got myself a brand new 8525 from my local cingular store at the end of last week, and the problem persists. i also have one of the new flaming 3G SIM cards. the only thing i can think of now is the network in my area. any other thoughts/ideas?
k4ffy said:
got myself a brand new 8525 from my local cingular store at the end of last week, and the problem persists. i also have one of the new flaming 3G SIM cards. the only thing i can think of now is the network in my area. any other thoughts/ideas?
Click to expand...
Click to collapse
did you have this problem prior to the 8525? also go to start>settings>system, then tick device information and tell me what radio version you have
shogunmark said:
did you have this problem prior to the 8525? also go to start>settings>system, then tick device information and tell me what radio version you have
Click to expand...
Click to collapse
did not have this problem prior to getting the 8525. had a tytn for a few weeks and didn't experience this (although it did have the screen alignment problem which is why i had to get rid of it). i have had the problem with both 8525's. my radio version is 1.16.00.00
Can't add much to the discussion...but I have an SPV M31000 (Orange Tytn Flavor) And ahve the same issue when in an area which switches between UTMS and EDGE. It also appears it will sometimes lock a call.
I can't add too much either. I've got an 8525, and I do experience the issue at my company's current office (thankfully not the one I actually work out of though, as I'm at a client site and rarely at the home office). I find my issue seems to be specifically with being on a fringe area of UMTS/GPRS. GPRS is a much stronger signal that the UMTS, so I see it swapping frequently. Sometimes it drops completely. Weird thing is though that it doesn't happen all the time..
sk0t said:
I can't add too much either. I've got an 8525, and I do experience the issue at my company's current office (thankfully not the one I actually work out of though, as I'm at a client site and rarely at the home office). I find my issue seems to be specifically with being on a fringe area of UMTS/GPRS. GPRS is a much stronger signal that the UMTS, so I see it swapping frequently. Sometimes it drops completely. Weird thing is though that it doesn't happen all the time..
Click to expand...
Click to collapse
sounds pretty much like what is happening to me. the annoying part is that it doesn't pick up the signal automatically again once i'm out of that fringe area. if that was the case i could live with it, but i miss calls all the time because of this.
HTC TyTn Cingular 8525 Sim and other issues
I have an HTC TyTn since October 12, 2006, and have had a great deal of problems, but none in Japan while traveling, only in the US. Cingular is constatntly changing and upgrading its services, its servers and its policies. My SIM which worked until 12/26//06 never allowed a SMS message through since then? It seems now to be caused by the fact that I have the old SIM, but was never a problem till Cingular upgraded its towers?
The Phone portion will not work well in the UMTS mode, and the techs say that it is because the towers are not all turned on as yet in my area. If you try and have the Outlook and lets say AOL turned on to download, when the phone is in GPRS mode, your calls are blocked when the AOL goes out to check for mesages. The techs say it is not the same on UMTS. The UMTS uses more battery, but especially if the phone is looking for messages often to other than Outlook. Of course the programs never close, even IE, unless you shut them down manually in settings/system/memory/running programs.
Help!
I've got an unlocked G1 bought off eBay in early December. Up until today it's been working without any problems. However at 11am today it dropped off the O2 network and I can't get voice / text. I still have data access though.
Here's what I've tried:
1. My SIM in another phone - fine
2. Other SIMs in my G1 - no network registration except for a TMobile SIM.
3. Soft reset of G1
4. Hard reset of G1.
5. Wipe and reflash using update.zip method off microSD card to UK RC8 - no difference.
I'm desperate here - got multiple important calls pending over the next few days..
If I use "Search Networks" and manually select O2, I get the message "Your sim card does not allow a connection to this network".
"Registering automatically" also fails (but silently).
How can I get my G1 up and running ??
Try getting a new sim card from O2?
Currently using my SIM in another phone without issue (on the same cell tower too).
CodeMonkey said:
Currently using my SIM in another phone without issue (on the same cell tower too).
Click to expand...
Click to collapse
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
demontefixo said:
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
Click to expand...
Click to collapse
Nope - it literally dropped off the network after being in use with no problems after a month.
Can connect to o2 data channels, just no voice / text. Connects to voice with T-Mobile SIM only.
I've redone the settings 1/2 a dozen times as part of the whole wipe / re-flash circle of life thing...
Given up now - will test with PAYG TMobile and sell on eBay for parts / working. Can't be dealing with it for now but will return to Android when it's a little maturer and my contract's due.
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
petertheface said:
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
Click to expand...
Click to collapse
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Hey,
I'm from Germany and wanted to complete an O2 contract and use it with my G1.
But before I make the contract I used an O2-prepaid card (O2 loop). Im connected to the next O2 cell and calling works great. (running ADP1 JF 1.31 fw)
The cell-tower are not the same as t-mobile and vodafone and the active O2-cell is changing very often.
I hope O2 contract will work, because it's the cheapest kind of data plan.
CodeMonkey said:
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Click to expand...
Click to collapse
*sigh*
Looks like it's borked.. I give up..
Anyone want to have a go?
* shameless plug * (mods please edit this out if inappropriate)
http://cgi.ebay.co.uk/HTC-G1-Mobile...MobilePhonesQ5fMobilePhonesQQsalenotsupported
will you ship to US?
neoobs said:
will you ship to US?
Click to expand...
Click to collapse
Sadly no :-(
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
mrcraig said:
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
Click to expand...
Click to collapse
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
CodeMonkey said:
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
Click to expand...
Click to collapse
Blocked by T-Mobile at someone else's request.
Paypal - no resolution as > 45 days (nicely timed by seller it seems)
Time for the police *sigh*
Wow! Turns out my phone was blacklisted too! Thanks SOO much! I never would have thought to check to see if it had been reported stolen.
Need to chase up eBay seller now though. Fun.
Well - after hammering away at this for nearly 3 days...
I have a crime reference number!
Which means that PayPal / eBay / T Mobile will need to investigate.
Friendly advice to any others in this situation - I was told initially by the desk officer at my local police station that this was "a civil matter". Thankfully I ignored that and spoke to the local headquarters - they've confirmed that it's a criminal matter and they will be investigating further. So stick to your guns ;-)
Fingers crossed, and good luck to anyone else out there in the same situation.
Apologies for the bump
I apologize for bumping the thread after all this time, but i've had this happen to my G1 just today. After months of flawless use my unlocked G1 suddenly decided to not like any SIMs but a T-Mobile one. Annoyingly IMEI checks show that it's not blacklisted, using both CheckMEND and calling O2 direct and asking them if they have a blacklist flag on it, which they didn't.
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
dilandou said:
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
Click to expand...
Click to collapse
This is still with the police *sigh*. Currently chasing down the T-mobile account holder who blocked it originally and the seller. Given up much hope of getting my money back but hoping to take the £350 I'm down by out of the guilty party's hide through the criminal justice system. As far as I can determine, this is either insurance fraud (account holder sells phone for cash, reports as lost and claims off TMobile insurance) or theft & selling stolen goods.. I personally think it's an attempt at insurance fraud by some dimwit as the phone came in it's original packaging with accessories still sealed.
I won't post the seller's name on a public forum in case they're an innocent party, however PM me the details of yours and I'll respond. If it is the same seller I'll update the police appropriately so they can widen the investigation and get in touch with you (if you want to go down that path)..
**EDIT**
Update - compared sellers and they're not the same: watch out if buying on eBay peeps.
I am glad that I found this threat, to learn I am not crazy. Bought a German G1 via ebay, and the first day (wih original FW) everything was fine. At least i think so as I didn't use it much. Then I upgraded manually to latest German RC9 version. While the phone showed to be connected to o2 and internet was working fine, I noticed only one day later that I was not able to make outbound calls or send SMS. Also other o2 customer got error tone (no real message why not reachable) when calling me, SMS didn't arrive. However the most weird thing was that it was possible to call my mobile phone from my fix/land line! Again, for other mobile phones I was not reachable, but land line worked?!
While beeing frustraded I did HW reset and the FW update again, but still same problem. Still in the evening of the same day I left my house, sitting on the airport - and suddenly it worked smoothly. Since that, for a week now, everything works fine.
No, I don't undertand this at all. And I think this was in my case also no issue of being blacklisted as it works now, without doing anything. Letäs hope it does not have a fall back.
G1 Swindle
Hey guys
It looks like I have also been swindled by some chump on ebay and my G1 has been blocked. Has anyone any idea if the phone can be wiped and rebooted in a fashion that clears it from any blocking register?
Otherwise I'm stuck with a very expensive paper weight!!
Well, what a nightmare this phone turned into, piece of Telstra crap.
Basically couldn't get a unbranded HD in Oz, other than shipping one from overseas, so I brought one of the Telstra branded ones and put my vodafone sim in....straight away there was a problem, before with my HTC Touch (unbranded) when you add a new SIM, it configures the phone with all network settings etc......the Telstra HD doesn't so straight away you don't have the correct settings to connect to the internet.
Anyway, got Vodafone to email me the settings, (Doh, should have copied them from the old phone) so I thought that was it, but no....set up the vodafone internet settings etc for my data connection and I have managed to sync with the exchange server at work and can send and receive email from exchange, but can't browse the internet.....what's the go here??? also I can't get a POP 3 email account to connect, but still the Exchange sync and Microsoft Direct Push is working as well.
Just noticed there is no weather tab with this phone either....
Telstra have ruined this thing, to the point where I am beginning to hate it and I am thinking of taking it straight back and going back to the iPhone
I wouldn't blame Telstra for this, they've done their job in providing a phone that works on their network. I've gone ahead and flashed a generic rom which will give you the connection configurator and away you go.
I posted a thread over a week ago detailing how to fix the Opera browser problem with using the Telstra device on another network
http://forum.xda-developers.com/showthread.php?t=476818&highlight=telstra
A bit harsh when it was purchased from Telstra under the understanding that I could use it on any network.
I am not really up on all this flashing and ROM stuff, so I think I might return the phone and write it off to a bad experience....to be honest for all the basic stuff the iPhone rocks....it was only due to the fact that we had blocked the iPhones from syncing with email at work that I thought I would give WM6 and HTC another try.
Came from the HTC Touch to the iPhone
Would love to flash the phone to the basic unbranded software, but the phone is only 4 hours old and I don't want to loose the warranty or brick the phone
i think your at a good stage since the phone is brand new, flash it and hope for the best.
If you brick, take it back to Telstra demanding that the phone just died and you want your money back.
Seriously your going to miss out on a good thing, don't let Telstra screw it for you.
Flash a new ROM and call it a good year.
iPhone is made for idiots dude, don't stoop to that level.
by the way, wasn't there something called HardSPL that prevents bricking?
iPhone is a good choice if you don't need GPS,if you're not a heavy user who must swap in spare battery during the day, and don't need to read and create/edit office documents.
G'day!
Thats the reason I never get into any sort of contracts , rather save money and buy an unlock unit. 4 yrs ago I paid off my Optus contract and since then bye bye to all the phone caps and contracts.
Wife's got a I-TOON its perfect for my 16 months old who cud take snaps of floor and carpet by just pressing the only button he can press.
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !
Hello,
Basically at first, my HD2 had a problem with voice reception on other end, sent it to Hong Kong for Warranty, came back with reception good but device constantly restarting, turns out it needed a new Board, send it back to HK for a New Board, came back with a New board.
And now the Phone does not work.
I have tried the following official ROMS :
_HTC
HD2_RUU_Leo_HKCSL_WWE_1.72.831.1_Radio_CRC_Signed_15.32.50.07U_2.07
.51.22_2_Ship - "X" on the phone icon, cant detect sim at all, will
not let me turn Phone on with wireless controls
_HTC
HD2_RUU_Leo_S_HKCSL_WWE_3.14.831.3_Radio_15.42.50.11U_2.15.50.14_LE
O_S_Ship
"Operation failed" while trying to make a call.
I have tried custom Roms, the current one I am using is the Maelus ROM, 3.2.2
And details on my boot up are :
2.08.50 05
15 34 50 07u
3.14 04666 8G
I even tried Task29 before flashing to the Maelus ROM.
It just doesn't let me turn my Phone on, whenever I go into the settings, and the phone is off, and I tap it, the little progress swirly thing appears in the middle of the screen, then stops and the phone does not go to the "ON" position.
With all those 3 roms I've tried (2 of the official HK ones from HTC Website), and also the Maelus custom rom, I cannot get the Phone to work.
It only worked once when i got the phone back on a good reception area, but now here I can't even actually turn the phone on.
Could anybody Reccomend me a Custom ROM + Radio Version to switch to, i don't know if the official ones didn't work I don't know what to do.
at the moment I got Maelus ROM on with the radio 2.08.50 05, I'm going to upgrade the radio to a slightly newer one to see if that helps. my HTC is on charge at the moment.
Has anybody experienced this issue before, and know any fix? I'm willing to try anything.
Thanks.
EDIT - Actually the Phone does turn on, e.g I can slide the slider on the options to "ON", but it does not pick up the carrier/provider or get any signal, any suggestions welcome.
time to return it again. Just make sure to put on a stock rom/radio/spl before you do so
Trying a newer radio is all you can do as far as software goes as the radio is the software side of what controls reception on your phone. Go to the HTC HD2 Master Radio Thread and download the newer versions of radios. There is eight radio versions newer than the one you have so I would just start at the Leo_RADIO_2.10.50.19_2 and work my way up to the Leo_RADIO_2.15.50.14**. If none of the eight radios solve your issue than download the official stock ROM for your HD2 from HTC. com using your serial number from your HD2 to confirm it is the ROM for your HD2 and the go to the Flash your ROM/Radio via microSD thread to learn how to flash it via SD card so you will be reverted back to complete stock ROM, SPL, radio, and Splash screen. Then send it back for further repairs as it is no more you can do software wise. Good luck hope you get your HD2 working properly again.
Thanks for the reply.
I really don't know what to do other than try different radios, it seems that the people in Hong Kong that work for HTC don't know how to repair phones, it's been returned to me from warranty twice with defects that weren't present in the first place. They fix one defect and it comes back with another.
It seems to not get any signal in some areas where previously it would e.g in lower signal suburbs it gets NO SIGNAL at all, i'm wondering if there is some aerial unit that they forgot to plug in on the board or something, or is it all integrated.
It's so annoying as they want me to pay them to send it back, so I use about $60 to and from every time, and it's about a 3-4 month wait every time. I don't know if I should request they just give me a whole new phone because nothing seems to be right.
I think the SPL program by Cotulla now has the option to put a factory SPL back on.
kidcash said:
Thanks for the reply.
I really don't know what to do other than try different radios, it seems that the people in Hong Kong that work for HTC don't know how to repair phones, it's been returned to me from warranty twice with defects that weren't present in the first place. They fix one defect and it comes back with another.
It seems to not get any signal in some areas where previously it would e.g in lower signal suburbs it gets NO SIGNAL at all, i'm wondering if there is some aerial unit that they forgot to plug in on the board or something, or is it all integrated.
It's so annoying as they want me to pay them to send it back, so I use about $60 to and from every time, and it's about a 3-4 month wait every time. I don't know if I should request they just give me a whole new phone because nothing seems to be right.
I think the SPL program by Cotulla now has the option to put a factory SPL back on.
Click to expand...
Click to collapse
Wow that is crap man! It cost you 60 bucks to ship it to them and then 3 to 4 months before you get it back, that is totally unacceptable to me. I would most definitely request a replacement if I was you and tell them that you want the phone shipped to you with return shipping already paid so all you have to do is ship them your current HD2 back to them after you have received the replacement HD2. If you have had to wait that long and pay 60 bucks twice then I feel like you are entitled to a replacement HD2 as they twice have not returned a working HD2 to you.
Yes the HSPL utility by Cotulla does allow you to revert back to a factory SPL, but I suggest you use the SD card flashing method as it insures that you install the correct SPL for the ROM you flash, unless you know the correct SPL you had befor flashing any ROM to your HD2, this is the easiest eway of reverting your HD2 to total stock. One process vs two processes if you flash the ROM via USB.
The radio isn't the problem, if your issue was reception, or battery drain, then yea, it could be the radio, but the symptoms you describe can't be radio version related.
I'd be screaming @ the repair shop that sent you back a defective unit.
I do have an question from a friend of mine wondering about this: If he got an HTC HD2 T-Mobile version (unlocked), and he want to use the 3G AT&T bands (he is currently under their contract), is there a radio file he can use to unlock the bands so he can use the 3G network rather be stuck on EDGE? Also this is proven not to brick the device (a radio version that users on this site are using themselves to make this possible)?
If so, can someone point me in the right direction on acquiring the file? The device already has the HardSPL installed and it is running a cutomized Windows Mobile 6.5.3 ROM image (I did this for him so he can have the better ROM than the stock T-Mobile version). The SIM is unlocked as he is using it on AT&T but he is only on EDGE for now. Thank You very much
TKETZ196 said:
I do have an question from a friend of mine wondering about this: If he got an HTC HD2 T-Mobile version (unlocked), and he want to use the 3G AT&T bands (he is currently under their contract), is there a radio file he can use to unlock the bands so he can use the 3G network rather be stuck on EDGE? Also this is proven not to brick the device (a radio version that users on this site are using themselves to make this possible)?
If so, can someone point me in the right direction on acquiring the file? The device already has the HardSPL installed and it is running a cutomized Windows Mobile 6.5.3 ROM image (I did this for him so he can have the better ROM than the stock T-Mobile version). The SIM is unlocked as he is using it on AT&T but he is only on EDGE for now. Thank You very much
Click to expand...
Click to collapse
can can not use ATT 3G bands on a tmobile HD2, it doesn't have the hardware to support it.
Hi,
Well an update, I took the phone to a local repair shop, and surprise surprise, the antenna wasn't even connected, it was broken in half the antenna clip, so I had to pay $200 to get that fixed....... the signal is good, but at times it will drop out, whether the initial breakage of the antenna caused it to be not so good even when repaired I don't know, they put a whole new antenna in though, maybe the refurbished board that HTC HK Put in (The repair guy said they use Refurb boards), is causing the problem.
So HTC is a slack company, that can't employ people to properly repair their phones, just putting it out there. They say they can't replace the phone.
I am thinking of selling this one and getting a T-Mobile one (I am in Australia), is there any advantage of getting a T-Mobile other than the added 1024mb Memory? Does it have better signal or run faster? I want another HD2 so wondering which flavor I should get if it comes to that.
Thanks.
Hi. I am not sure that the 1024 is limted on other devices if you hack the Bootloader and put in a different ROM version. I believe the official ROM for the devices native to your country locks out the remaining ROM space, as it may do with the amount of RAM as well. I would have to look that up. I assume that most HTC HD2 handsets would be built generally the same (with the exception of the GSM chip as I have been informed).
The T-Mobile version, i believe will not allow you to use the 3G bands in your country if you are using Telstra Wireless (unless it uses the 1700 mhz spectrum as well as the 850 for its 3G). In the USA the equivolent would be AT&T and i have also been informed that the T-Mobile version HD2 will not pick up the band, no matter what you may try to do (like flashing the radio firmware).
kidcash said:
Hi,
Well an update, I took the phone to a local repair shop, and surprise surprise, the antenna wasn't even connected, it was broken in half the antenna clip, so I had to pay $200 to get that fixed....... the signal is good, but at times it will drop out, whether the initial breakage of the antenna caused it to be not so good even when repaired I don't know, they put a whole new antenna in though, maybe the refurbished board that HTC HK Put in (The repair guy said they use Refurb boards), is causing the problem.
So HTC is a slack company, that can't employ people to properly repair their phones, just putting it out there. They say they can't replace the phone.
I am thinking of selling this one and getting a T-Mobile one (I am in Australia), is there any advantage of getting a T-Mobile other than the added 1024mb Memory? Does it have better signal or run faster? I want another HD2 so wondering which flavor I should get if it comes to that.
Thanks.
Click to expand...
Click to collapse
As you live in Australia I suggest you get a Telstra HD2 if 3G is important to you. If not go for the T-Mobile HD2 it is great, but then again I have never used any other HD2.