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So I got my Evo the first day, Ordered online, got it, all fine. After a while, it developed this brighter-than-usual spot on the screen. Called customer support. I just got the new one in the mail, it's a rev 003 as opposed to a 002. Problem is, this one has the light leak on the bottom of the screen (previous one does not). I talked to cust service and they won't take it back, they want me to go to a repair shop. What would you guys do? exchange it or not? send the original one back or the newer one. Granted the light leak issue on the new phone isn't visible with the skin cover.
The light leak is coming from the bottom buttons, not the screen. I would return the Evo with the bright spot, as it is very obvious, nothing can fix it besides repair. I had a bright spot too, it was annoying.
I would let them repair it if they can repair it in a several hours. I would not accept a refurb.
noticed a blemish on the right hand side of the screen you can see a blurring and meshing of colors when you look at it - and now it's been noticed its staring at me all the time....
Think i should take it back to pcw?
Lothaen said:
noticed a blemish on the right hand side of the screen you can see a blurring and meshing of colors when you look at it - and now it's been noticed its staring at me all the time....
Think i should take it back to pcw?
Click to expand...
Click to collapse
Try it, worst that can happen is they say no. Best case you have a shiny new (blemish free) screen.
Just check it's not dirt/crud on the screen surface before you take it back
looks like oil under the screen - or like when you press hard on a tft screen and you see the ripple effect sort of thing.. it's fairly obvious when you look at it from an angle.
I called and they said i should be able to take it back to a store - the hardest part will be convincing a pcw bod to actually see it too...
i stuck angry birds rio shortcut on top of it so i can find it easily though
Seems impossible to find a number to an actual store that someone will answer... there's a pcw up the road but I only have the tablet. Not the box it came in... just wanted to know if they would swap it out or I would need to take the box et all back... sigh
Sent from my HTC Desire using XDA Premium App
Happily changed it at Derby but they tried to say it was out of warranty because it was ordered over 21 days ago... even though delivery was 2 days ago. Jerks
Sent from my HTC Desire using XDA Premium App
Lothaen said:
noticed a blemish on the right hand side of the screen you can see a blurring and meshing of colors when you look at it - and now it's been noticed its staring at me all the time....
Think i should take it back to pcw?
Click to expand...
Click to collapse
Don't take it back until the 4G version are out, that's what I am doing with my screen blemish. Even spoke with my VZW rep and he said hell yea, wait for the 4g versions.
Ha! Warranty is a year not 21 days. Screw those guys.
Sent from my Xoom using Tapatalk
I wonder if manufacturers warranty is 1yr but you have 21 days to return the product to the store, i.e. PCW? I don't know but its crazy anyway.
Now my new xoom doesn't have that problem and just starting to set it up again but I have two Xoom's according to Android Market..
Code:
NICKNAME VISIBILITY MAKER MODEL
Xoom M Shown in menus Motorola MZ604
Desire M Shown in menus HTC HTC Desire
Xoom-old Hidden in menus Motorola MZ604
Apart from 'hidden in menus' there's no way to remove the device at the moment?
I don't think so, I was looking for a way to remove my old Desire the other day and couldn't find one.
Sent from my Xoom using Tapatalk
Standard reply probably but at least I vented my frustration at being told it was out of warranty before it was even delivered...
Dear Mr,
Thank you for your email dated 16th April 2011.
I was concerned to learn of your experience with our PCWorld store in Derby. A copy of your correspondence has been sent to the Store Manager. This matter will be investigated internally and steps will be taken to ensure that this type of incident does not happen again.
Please accept my apologies for this matter and my assurances that this does not reflect our usual high level of product satisfaction and service we aim to offer all our customers. I trust that you will not be deterred from shopping with us in the future.
Regards,
PCWorld.co.uk
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Click to collapse
I have a tiny little black ( to be fair slight gray )dot on my screen in the middle. it looks as if the blemish is beneath the lcd panel. I am debating getting an exchange. I am in Canada and bought it through bhvideo. it is barely noticable and maybe a millimetre by two millimetre. I have just read with people with dead pixels etc... and would hate to exchange one small problem for another probkem. hmmmmm
Zeusus said:
I have a tiny little black ( to be fair slight gray )dot on my screen in the middle. it looks as if the blemish is beneath the lcd panel. I am debating getting an exchange. I am in Canada and bought it through bhvideo. it is barely noticable and maybe a millimetre by two millimetre. I have just read with people with dead pixels etc... and would hate to exchange one small problem for another probkem. hmmmmm
Click to expand...
Click to collapse
I had a dead pixel on my status bar and I returned it,
Although it was extremely noticeable (blue pixel on the black status bar)
You paid the money for a xoom, you should return it and get a flawless tablet.
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
Well i have to say i really liked this phone its ui is butter smooth and the screen is super nice, however after recieving my second replacement this morning i cant help but feel this phone is plauged with build quality issues. Both phones had yellow tint same degree purple spot is real bad on replacement phone and it seems to have some crazy banding I also found a small transparant circle in the middle of the screen like burn or something.
Going to try a third and prey I get a working one , but im already thinking i should swap to sensation as i dont want to be swapping phones looking for that perfect one, shame becouse for me this phone dumps on sensation however the build quality at samsung really lets things down.
first build was korea finished china 08.11
second build was korea finished china 06.11
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium
ChongoDroid said:
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Same with me, just that I'm not so lucky with everything else
Sent from my GT-I9100 using xda premium
took me a couple to get one i was happy with but now i wouldnt look back for anything great piece of hardware cant put mine down even like 3-4 months after i got my good one
yeh going to be gutted if i have to go to sensation becouse i really like this device , fingers and toes crossed that third is the one
at least much better then HTC
Sent from my GT-I9100 using XDA App
My story
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Bassarnis said:
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Click to expand...
Click to collapse
Feel your pain there fella and wouldent wish that bad experiance for anyone, the fact you got a gtx580 and 8 gigs of ram kinda puts the price of the phone in perspective and why we shouldent be content with these faults.
well third phone arrived today still got yellow tint , also has transparent lines that run down screen and if you use screen side on there is also some weird banding taking place , this has purple spot as well.
Totally gutted with samsung 3 phones now all with same kind of faults marks on screen yellow tint and purple spot. I said i wouldent but will trying one more exchange tomorrow then giving up on this phone.
Shame samsungs build quality is so bad :/
i had a very similar spot (to your 2nd sgs2). it was even bigger (1-2cm) and it had a very low mic volume.
so i returned it.
my 2nd sgs2 has still a bit low mic volume but its acceptable and the screen is just fine.
at first i thought i can see a battery through the screen but then it seemed more to be a dried up drop or something to me.
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App
Well, I think I'm very lucky, because I've bought my phone on eBay (no warranty) in the first month that it was launched (probably one of the first batches), and I have no issues at all. I'm extremely pleased with my device in all its aspects. Nevertheless, if I had experienced such issues (specially the customer service in Greece) I would be very disappointed also.
Likewise first batch no problems .
jje
No problem with mine. Although maybe on a very white image or screen the very left of my screen might be very very very slightly tiny bit darker. Could be me seeing things. Only started looking after reading threads like this though.
Doesn't bother me if it is because I can't really notice it.
My s2 was warped (crooked) right out of the box, low headset volume (even maxed via secret code) low mic volume and poor wifi.
I sent it in through bell for warranty and am still waiting to get it back. If my issues are not fixed I am selling it and never buying Samsung again. My sample should have never left the factory in that condition. At this price point, it's unacceptable.
Only problem with mine is a dead pixel and some overheating when playing heavy games. Its so amazing otherwise though
Sent from my GT-I9100 using xda premium
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App
agbbah said:
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
alarming amount of a complains for this phone.
i havent heard of any other phone having even 1\10th of the problems seen on this single hand set.
its is easily one of the most defective phones of 2011
not a recommended buy
Wow so many issues. I never imagined. Well my device was perfect from the start. Without a doubt the best phone I have ever had. It drives circles around my retired iPhone 4. Which to be honest I'm on my 4th iPhone 4. The first had a defective battery. The second the screen died on me. The third had a faulty home button after about 3 months. So now I am on number 4. Every time I got a new device, not refurbed.
Sent from my GT-I9100 using Tapatalk
stewart30 said:
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
dont think so , never had any problems with home button on any of the devices ive recieved.
Well i recieved 4th samsung phone today got a small hair line scratch on bevel that runs around screen , transparent lines that run down screen and noticable with darker backgrounds. Hardly any yellow tint to be fair but pink spot in camera still there.
Giving up now on owning this phone, shame samsungs build quality is so bad becouse i really do like this device and how it performs in other aspects such as browsing games and system ui.
all 4 phones manufactured korea finished china
08/11
07/11
06/11
06/11
Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded
Might be the imported batch .
Mine is flawless .
jje
Must be the batch, mine is flawless on the LCD test.
No stuck pixels here.
Perfect here too haha. Wait two weeks then go back and try again.
Sent from my GT-I9300
Tested a few and no stuck pixels on any colour background. Bad batch for sure.
Sent from my GT-I9300 using xda premium
Perfect screen here too. Honestly, I have yet to buy a device with dead pixels or similiar flaws, lol. Guess I'm lucky.
Mine is flawless as well - no dead pixels at all. So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
To be perfectly honest, I don't believe your story...
When I said "waited for months" I meant: I was going to buy the S2, after finding out the S3 was gonna come out I decided to wait, and in my country it was only released at the day I bought it (about 3 weeks ago) so yes, I waited for about 6 months just dreaming about it
If you dont believe me I have one good solution for you:
The big X on the upper right of your screen, click it and witness the magic
For everyone else I hope it was just a bad batch really, for christ sake I loved the device but I cant stand anything but perfection on a US$1000 handheld (its how much it costs here on Brazil)
So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
Click to expand...
Click to collapse
He probably waited since it's announcement and possibly even before. But that's pointless to calculate, since one might say I've waited for years to get it... Which btw is true since I knew that more or less the 3.generation would be around roughly at the time my S1's 2year contract was over.
but after 3 days I noticed I had a stuck pixel
Click to expand...
Click to collapse
I'm very sure you've not found a single Samsung Galaxy i9X00 phone with a stuck pixel and you probably never will. AMOLED screens have no moving parts so the pixels cannot get stuck as with LCD but either die (dead pixel) or react too slow (lazy pixel). Factory-defects such as pixels lighting at the wrong time or shorting with others are of course also possible.
I went through SEVEN , ALL OF THEM with stuck pixels in some color
Click to expand...
Click to collapse
Have you actually tried apps designed for stuck pixel / dead pixel repair? Often enough the pixel can be revived regardless of whether it's an (O)LED or LCD screen.
My dear friend im sorry for using the wrong expression.....im used to LCD screens and I would call it a stuck pixel because it cant reproduce one especific color (for example the pixel which presents itself black on a blue screen)
Yes, I tried the "unstucking" apps, left them running for hours and hours, like 12 hours at least, it didnt make any difference
Guess I'll just have to wait 2 months and try again, lets hope Im luckier this time, since its not looking to be a general problem...
That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)
Probably a bad batch, I also bought in Brazil and it is perfect.
d4fseeker said:
That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)
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All of them were very easy to see, at least for me
juliano_q said:
Probably a bad batch, I also bought in Brazil and it is perfect.
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Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)
ReaperBR said:
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)
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Hey, I bought mine at a Vivo store.
Bought pre-ordered on phone from verizon - 32gb w/2 gb ram. Unit made in china (blue) - unit flies and screen is flawless
Sent from my SCH-I535 using xda premium
i had to take my gs3 back to the shop because of a fault with the phone but that was my own fault. but ye the man behind the counter said the gs3 has never had a problem no one has brought one back apart from me to the store so the phones that you went throught must have been fake or something because these are the beat phones out and you dont get any problems with them.
Sent from my GT-I9300 using xda app-developers app
ReaperBR said:
Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded
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Lets just get one thing straight, a black pixel is considered as a dead pixel, other colours are considered as stuck or bright pixels, it's also normal for a screen to have upto 3-5 pixels problem according to the international standard, so you are luck the shop will allow you get a refund after all the unboxed you did, not that anyone will blame you if you get a dead or stuck pixels in the middle of the screen is quite annoying.
anyway here is my story with problems
1 st unit was a in store inspection, out of the box the power button was stuck.
2nd unit, instore inspection the phone had a few specks of dust in screen.
3rd unit seems fine, and thats the unit I took home until I made and received call, although calls made instore were fine, 99.8% of them, the calls will just cut off between 3 minutes and 7 minutes.
Next day
4th unit had more dust in the screen.
5th unit had a black dead pixel in blue screen.
6th unit with instore inspection seem ok, took this home and then I noticed there was a problem with the wifi.
Phone detects wifi but won't connect, just saves into the memory and sometimes it will connect.
Also my router has 3 ssid set, guest, 5ghz and 2.4ghz, most of the time it will just detect one of the 3 ssid while the other 2 will be detected about 5-7 minutes later.
I also have one of the air drive where i can stream music or video from a portable box, most of the time it won't even connect, but the phone detect the signal, if it connects, it won't stream.
If a wifi signal connects, just moving a meter or two away from the router will disconnect.
In all cases the wifi signal detected is very strong.
Next day
7th unit in store inspection found a dark grey stuck pixel in a dark grey background using pixel testers.
8th unit, the greyish silver side of the phone was made very bad.
Next day did not exchange phones
9th unit one tiny speck of dust right at the top of the right corner of the screen.
10th unit, there were two white spot on the bezel, one next to the ear piece and sensor and the other on the side near the volume, both on top next to the screen.
before I check the 9th and 10th phone I did say I will check 2 more unit and if unlucky I will return it to samsung and have the phone's wifi fixed instead, as I did have a good screen.
Well I took the 9th phone as the 1 speck of dust didn't stand out that much.
upto now the phone is working very well.
there you go, my short story.
It's interesting to see that there seem to be quality control issues with devices sold by Hong-Kong retailer and a brazilian retailer.
Both locations are known to have a lot of fake or "fell of the truck" electronic devices, so I stand by my earlier hypothesis that they might not be devices from a batch Samsung ever intended for sale.
(This does not mean the seller knew about it, any part of the delivery chain can be the cause)