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Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!
khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
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Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.
Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
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Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks
OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.
I am still having the issue and would love a resolution.
Thanks in advance,
Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.
It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.
same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B
same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...
I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk
2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.
I absolutely love my focus with WP7, but my new office only supports direct push and they wont allow this hotmail connector thing.
Are there any plans to include this support in the upcoming release. I hate the idea of having to give up my windows phone because it wont support exchange like most other phones.
mmurray21 said:
I absolutely love my focus with WP7, but my new office only supports direct push and they wont allow this hotmail connector thing.
Are there any plans to include this support in the upcoming release. I hate the idea of having to give up my windows phone because it wont support exchange like most other phones.
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Click to collapse
It does support exchange activesync. In fact it is THE only push email technology the phone supports (both Hotmail and Gmail use EAS).
thanks for the reply. I take it this means, I shouldn't expect a change and need to order a new phone.
mmurray21 said:
thanks for the reply. I take it this means, I shouldn't expect a change and need to order a new phone.
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Click to collapse
That means your Focus currently already supports push email from your Exchange server. What you need is to talk to you IT admin about how to configure it (you will need to connect to an external exchange server address that is accessible via internet, not your desktop Outlook) and if you are allowed to do so (some companies add additional permission policy to limit the access). A new phone doesn't solve you any thing. EAS is not a new technology. It's been here about 5 years since old Windows Mobile 5.0.
So what specifically do i need to request since the current setup works with WM 6.5, iphone, and android.
There is nothing special need to be done on Focus. Exchange Active Sync is the same as on WM. iPhone or Android. The only thing that WP7 lacks, from what I read, is email encryption. If your company requires email encryption policy, it will not work. But again, Android never really supports email encryption either. So, if you have Android working (not using 3rd party software like TouchDown), you should be fine.
What exactly is your problem with your Exchange Sync. Outlook Hotmail connector has nothing to do with it. It is only required if you want to sync your non-Exchange Outlook calendar and contacts to hotmail.
Actually, I have only tried it with WM 6.5 and iPhone. Email does require encryption. When I try to add the settings to the focus it just says it outlook account info is incorrect. I had heard 3rd hand that people were able to get android going so thanks for the heads up. I was about to order an atrix.
I guess iPhone 4 is my only real option...
I'm willing to bet you just have the settings incorrect and your focus will work perfectly.
I work for Microsoft and I've had WM5, WM6.5, all of the iphones, and now a Samsung Focus all connected to corporate restricted exchange.
Our corporate policies are very strong, and yet our phones work fine. I can't read an encrypted message on the phone (but no phone other than the old WM can do that), but as far as connecting and downloading mail I think WP7 does it best. The only feature I believe is currently missing is threaded view, which I would assume is coming at some point.
My WP7 phone is currently connected to two separate exchange servers (MS corp, and outlook.com, which is similar to hotmail). So it's all possible.
What is it you're trying to do, and what's not working? Hotmail should work 100% since I believe they've rolled out direct exchange support for all accounts.
Thanks for helping.... Email works fine with hotmail, yahoo, and gmail. Its only when I try my outlook exchange mail that I have any issues. I have tried all of the possible permutations for setup.
I am not the only one with this problem
answers.microsoft.com/en-us/winphone/forum/wp7-sync/does-windows-phone-7-sync-to-outlook/48ae2598-f773-4b4c-87cc-54d8c5c012d2
pocketnow.com/windows-phone/how-to-sync-windows-phone-7-with-outlook
They both seem to point out the deficiency with the phone.
So you have ecncrypted corporate email and dont have a problem?
You've lost me a little bit. Which are you trying to sync to Outlook (the desktop application), or Exchange (the mail server system)?
If you're trying to sync to Outlook, then i think you're out of luck. But, if you're trying to sync to Exchange (which is what 90% of people will have Outlook sync to), then it should work. I read both of the articles you linked, and they refer to Outlook data syncing, not to exchange. At least from what I gathered.
The phone can sync any mails with exchange, but there are two limitations. Specific private encrypted mails can't currently be read on any phone I believe (I think WM6.5 was the last OS to support them), and the WP7 device doesn't support full OS and storage encryption. It is possible for an Exchange admin to require that setting, although it's not common. A future release should include device encryption.
So, if you have a requirement on the second, then it sounds like WP7 won't current work for you. But, if it's not device encryption that you're looking for, then it sounds like WP7 should work fine.
Thanks for your help. I am trying to synch with exchange. I'll keep trying to configure it. I've asked our IT guys for help, but they have never even seen a phone with 7.
When I setup the account, there is a setting for logs. Do you happen to know where those end up and how I might get to them?
I don't know where the logging goes, but perhaps the error message your getting can be helpful?
I ran across this page:
http://answers.microsoft.com/en-us/...exchange/7ccd6098-f9b5-44c7-84c6-2fd9e6a097f9
Which appears to hit some of the issues you're facing, and might provide some validation to the settings you're using.
Turns out your hunches were right, after escalating the issue for a week, the IT team came back and said "ooops" we forgot to add you to the list.
I put in the settings and everything works great. Thanks for challanging my assumption.
After I install and activated WP7 on my HD2, my hotmail email account was spoofed and sent spam about cheap viagra to all my active contacts. (Embarrasing) I take good care of where I access the internet and the only way my e-mail account could have been compromised is through the software I used here. Does anybody have or had the same problem?
Can't say I've had that problem on WP7, but I did have that problem with WM6.5.x on a custom rom. It was the only time I had that problem...and the only time I used that rom, lol.
coincidance, your details are sold all the time to dodgy 3rd partys, its only a matter of time.
another ploy by them is to bomb every potential email address, if you even view the email it can download pictures, harmless in its self but the very fact the picture was viewed allows them to see which email addresses are active, once they have you theres no going back
Hey Folks,
managed to install Win8 Consumer Preview without any problems..running smooth and stable on a medion AIO Touch Machine..
Also managed to create a domain account on that machine..
Question :
We have a Exchange Server 2003 in our local network..i tried to create a connection in the Mail app by adding an account -> Exchange, entered all the required informations and tried to connect, without success, after 2 minutes always failed.
Anyone an idea what could be wrong or is it just because of the consumer preview.
Or is it a thing because of SSL ?...
But there are no possibilities to configure them...
Any hint is highly appreciated.
Saludos
Sunny
Got the exact same problem. Looks like its ok at first since a green box appears to the left, and then it says syncing right before it fails and asks for further details.
Then i just get "[email protected]" not available. Think its just broken in the preview.
Same Problem with Exchange 2007.
I installed Win 8 on my Lenovo X220T. When I want to use the calender it tells me to register a microsoft account, but frankly spoken, I don't want to. So is there a way to directly add an exchange account, where all my calendar data is stored? And where do I add an exchange account?
Thanks!
What is weird is I had Exchange working fine by signing into the Microsoft Account and setting it up. But then I joined our domain, and now I cannot get it to connect at all.
It may be a glitch in this preview, but try un-joining the domain and see if it works for you then. I just did that, and my Exchange inbox is running again.
sinister.dexter said:
What is weird is I had Exchange working fine by signing into the Microsoft Account and setting it up. But then I joined our domain, and now I cannot get it to connect at all.
It may be a glitch in this preview, but try un-joining the domain and see if it works for you then. I just did that, and my Exchange inbox is running again.
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Click to collapse
So, what does that mean? Does it mean that I HAVE TO sign up a microsoft account in order to not syncing with it, but with my exchange server? I want to directly sync with my exchange server... windows phone 7 can do it as well...
lamajstro said:
So, what does that mean? Does it mean that I HAVE TO sign up a microsoft account in order to not syncing with it, but with my exchange server? I want to directly sync with my exchange server... windows phone 7 can do it as well...
Click to expand...
Click to collapse
I couldn't find a way to not sign into a MS account before setting up my exchange account (but yes, after that it directly syncs).
This could easily be because this is a consumer preview, of course. But I have a MS account, so it wasn't a big deal to me. I signed in, and it let me sign into the exchange account.
But again, the odd thing is once I joined the domain, I lost the ability to set this up. When I left the domain, the exchange account worked again.
For now I'm just chalking that up to pre-release weirdness, and using it off domain.
sinister.dexter said:
I couldn't find a way to not sign into a MS account before setting up my exchange account (but yes, after that it directly syncs).
This could easily be because this is a consumer preview, of course. But I have a MS account, so it wasn't a big deal to me. I signed in, and it let me sign into the exchange account.
But again, the odd thing is once I joined the domain, I lost the ability to set this up. When I left the domain, the exchange account worked again.
For now I'm just chalking that up to pre-release weirdness, and using it off domain.
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Click to collapse
Can you please tell us which version uf exchange you use... and is your exchange connection ssl based?
HerrVorragend said:
Can you please tell us which version uf exchange you use... and is your exchange connection ssl based?
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Click to collapse
Yes, Exchange 2007, uses SSL.
Attached is what the display looks like once it's up. Sorry for all the redacting, but I don't want to spread anyone's personal info.
The inbox is pretty basic, and your options are limited, but then I've not installed an Office product or anything, I'm just connecting through its normal interface, the way I would through Windows Phone or the like.
Going to try installing Office in the Desktop environment today I hope. No idea if that'll work at all.
Connected to 2 Exchange Servers
FWIIW I've got it connected to two Exchange Servers (a corporate 2007 system and a hosted 2010 system) and it is working.
A few notes:
Those that have commented here about having to first logon with an MS Live account (if joined to a Domain or using a Local User Account/Profile) I am seeing the same thing. Not real happy with this (actually I’m not real happy with a lot of App issues surrounding the whole “must use a Windows Live Logon/Profile to get the full features of this App approach but I promised myself I’d not do the rant in this post”) However once that has been done it appears that you can set up multiple accounts with ease.
Having corporate IT correctly set up Exchange Front-End Certs and Mobile Device Policies correctly are critical (and yes, I’ve designed a few Exchange systems in my time so I know some of the mistakes that can be made there) so if people are seeing policy-applied errors or sync refusal problems it could be because of the Beta nature of the app but I’d also would be looking at the Front-End or CAS server setups as well as currently deployed policies (depending on the version of Exchange)
Overall my impression so far is that the App feels remarkably like the original email/calendar App in WP7, which is a shame because what MS should be shooting for is an App that works more like the WP7 Mango version. Like that version I’d really like to see the following:
• Option to create separate tiles for each account or selectively combine accounts together at the users discretion (this feature kicks ass over the iPhone/iPad/Android options right now and I want it in Metro as well)
• Option to select Calendars and Colors that I want to use in the Calendar Function (right now I get every Calendar folder I have created on both exchange servers – hated that on the pre-Mango WP7 and hating it on WP8 DP as well
• Needs to work correctly regardless of whether it is a domain account, local account, or MS live account (seriously MS, this should be a no-brainer)
With only 36 hours to really bang on it so far I’m sure I’ll find a few more quirks but so far it kind of sorta works as advertised for me. Juts needs a LOT of refinement
Greetings. A long-time Android user and have setup many phones on both pop3 and corporate e-mail systems.
This has me perplexed. Another community had no answer so hopefully someone here can help. I have this issue with THREE S7's (2 edges) on TWC e-mail I have setup so I know it is not just one phone. I should have noted in that title that my S5 was on 5.0 lollipop by the time I stopped using it, not JB.
I have always used the standard e-mail app with a Time Warner POP3 account. I am familiar with IMAP but up until MM or the S7, the way it worked was great for me. I setup the phones for "delete from server when deleted on phone", or whatever the wording has changed to...and I have always had my desktop outlook client set to "delete from server". So during the day, all my e-mail was on the phone unless I deleted it. At the end of the day, Outlook would download what was left. But here is the different behavior. With my last phone, an S5 (and all prior android phones), when that phone next connected to that POP3 server, all of the e-mail that was no longer there would disappear from the phone. Yes, I am 100% sure I have been using the POP3 server/port number. This is how android behaved prior to the S7/MM. Now an Ipad always just left the e-mail on there (using the same server and ports). And.....that is what the S7 with Marshmallow is doing now. It will not delete any email from the phone when it syncs, you have to delete manually. And yes, I know that is how most people say POP3 works, but I am just explaining how things have been working to this point.
I know the obvious suggestion is that I have been using an IMAP setup for the last 10+ years. I can assure you I have not. The phones are setup with POP3 accounts using the POP 3 server/port. And Outlook is absolutely setup as a POP 3 account.
In fact, my old S5 is in airplane mode but on wifi. I just refreshed my TWC e-mail on my S5 and it still behaves EXACTLY the way it used to. All the old e-mail went away and only the e-mail that came in since I closed outlook showed up. So what has changed with the MM e-mail client behavior or e-mail settings? I see no new settings in there for this.
If this behavior is now "as expected" or an "enhancement", I am going to have to figure out how to switch to IMAP without messing up everything I have saved locally now in multiple folders and is working. I don't want to keep anything on the ISP's server, I want access to it during the day, then at the end of the day I want outlook to suck it all down. And then I want my phone to start downloading email after that moment that Outlook cleared out the e-mail for the new day....
Thanks for any help! Other than this e-mail issue (and the garish e-mail client colors) I love the device.
BJBBJB
I have exactly the same issue after receiving the Marshmallow update on a Samsung Galaxy S2 tablet yesterday, and I also have done email setup many times on various devices. I've seen many posts about this problem (bug) in various forums but no solution other than to abandon the stock email client. My work email server is pop3 and has no IMAP option. Very frustrating and no doubt a "feature" of MM.
After setting up multiple MM devices, the only solution that worked for me unfortunately involves IMAP.
I use IMAP on my phone and tablet, and pop3 on my PC desktop client. This most closely mimics the behavior of android devices prior to MM.
With the extensive discussion and analysis and fixes when even a little prompt is changed or some other minor item, it amazes me that this obvious change was never explained by the android code writers in detail. Like you, it was all user forum discussions that confirmed the behavior but no fix other than the workaround.
BJBBJB