So.. I have been spending more time with my hd desire.... but I had some major issues with my new focus. It froze on me once or twice (windows ) and it randomly restarted.... but the most troubling aspect is it is not charging.... the first day I had it... I left it on the usb cord... the ENTIRE night.... it did not charge at all?!!
So last night, I did a reset and tried a wall charge... nothing... then I did a FULL format/hard reset and back into the wall overnight.... now it is at 40%
what gives? I know no phone could take 28 hours to charge? Any ideas or suggestions would be greatly appreciated... I tried the battery pull, restarting etc
thx
update: I called samsung and they said take it in to my carrier, they will send it out? Rogers does not know anything about these phones yet?
Return the phone and get a new replacement while you can. Obviously a hardware defect. If you wait past 30 days, you will have to settle with refurbs for your warranty replacement.
I bought it from Ontario but I live in Winnipeg, they said I had to bring it back to the orignal store for replacement... and there are no focus here.... pretty lame so far!
hahaha, rogers says I did not buy it from them.... the imei # does not match, so I have to go through samsung, samsung says they do NOT repair or exchange phones and I have to go through rogers or the store of purchse.... which is not possible, cheaper to buy another phone then fly to ontario
samsung is crap, never again.
If you did actually buy it from a Rogers store and you have a receipt to prove it, then you can contact customer service and speak to a supervisor. They will arrange for you to ship it to them and they will ship you back a new unit.
So, for all of you that has a normal working phone... any freezes/issues? I am guessing all my problems were from some hardware issue
I liked typing on the phone....
Mr.Kakarot said:
So.. I have been spending more time with my hd desire.... but I had some major issues with my new focus. It froze on me once or twice (windows ) and it randomly restarted.... but the most troubling aspect is it is not charging.... the first day I had it... I left it on the usb cord... the ENTIRE night.... it did not charge at all?!!
So last night, I did a reset and tried a wall charge... nothing... then I did a FULL format/hard reset and back into the wall overnight.... now it is at 40%
what gives? I know no phone could take 28 hours to charge? Any ideas or suggestions would be greatly appreciated... I tried the battery pull, restarting etc
thx
update: I called samsung and they said take it in to my carrier, they will send it out? Rogers does not know anything about these phones yet?
Click to expand...
Click to collapse
I had this exact problem with my phone the first few days I had it.. let it charge over night and it still showed an empty battery and gave me the warning beep every few minutes.. i was about to take it back to the store to replace it when i came across a set of instructions for entering diagnostic mode and listing the battery details (sorry i forget the exact sequence of keys but you should find it on here). All of the battery details were 0 or none which confirmed there was an issue.. after exiting this diagnostic mode the battery started registering correctly.. no problems since..
tbowman said:
I had this exact problem with my phone the first few days I had it.. let it charge over night and it still showed an empty battery and gave me the warning beep every few minutes.. i was about to take it back to the store to replace it when i came across a set of instructions for entering diagnostic mode and listing the battery details (sorry i forget the exact sequence of keys but you should find it on here). All of the battery details were 0 or none which confirmed there was an issue.. after exiting this diagnostic mode the battery started registering correctly.. no problems since..
Click to expand...
Click to collapse
wish I seen this before I sent it back, Hhahaha, I will have my friend try it out... thx
Bad USB Cable?
I wonder if it was just a bad USB cable?
Charging the phone by USB to PC is CRAP! I tried to charge it that way over an afternoon, and the charge meter barely moved. Switched to using the wall plug, and the battery charged fairly quickly.
D
I tried the wall charger for 12 hours..... tried it all.... thx
Sent from my Desire HD using XDA App
update: I went to lunch with a friend... he was late, so I went into a rogers plus store... she had 1 in stock... so I bought it, brand new, sealed $671.... yesterday I did my best to kill the phone, now... 3 hours later the phone is not charging at all and I had to pull the battery, just like my used one.... so now, after the battery pull and being plugged into the wall charger... it just has the battery symbol with the plug on it.....
If I can get into the phone, i will try the dianostic thing, but seriously? wtf, but now I have the receipt... and a 15 day return policy.... but come on, I just want a windows 7 phone that works?
did the battery thing.... lots going on over the 3 pages... not sure what I was looking for... although, I seen the battery go from 1 to 2... maybe it is charging now.... will update soon, but this is pretty weird for a brand new phone?
** did a soft reset, battery pull... charged for awhile... still not moving, I go into the battery thing again... now it says 10%.... so I get out of there and see some battery charge.... but it has been on there for awhile and has not moved... so I go back in, now it says 29%.... screwy stuff, I will see what it says after being on the wall charger all night.
Related
hey all, like most people here, i've been flashing my phones like crazy for the past couple days to trying out all the new roms it's been fine for the last couple days and sundenlly it just stop working this morning. It wouldn't turn on or anything, when i plug the usb in, window gives me an error as it cannot connect to the phone. I try the charger and it wouldn't charge(the charging light on the phone wouldn't turn on). I just got my phone replace last week due to theft. So is my phone bricked? I've flashed my phone alot and each time i wipe everything, could that be the problem? if i take it back to sprint store you think they would send me a new one? thanks.
Take it in and find out...
Just curious... what rom were you running when that happened?
cptkool said:
hey all, like most people here, i've been flashing my phones like crazy for the past couple days to trying out all the new roms it's been fine for the last couple days and sundenlly it just stop working this morning. It wouldn't turn on or anything, when i plug the usb in, window gives me an error as it cannot connect to the phone. I try the charger and it wouldn't charge(the charging light on the phone wouldn't turn on). I just got my phone replace last week due to theft. So is my phone bricked? I've flashed my phone alot and each time i wipe everything, could that be the problem? if i take it back to sprint store you think they would send me a new one? thanks.
Click to expand...
Click to collapse
Pull out the battery, remove charger.
Put the battery back in and dont press anything. Plug it into the wall and see after ~60 seconds you get a charge light.
I just got my phone replaced with the exact problem. Took it to sprint and they ordered me a new one under the HTC warranty, no problem. I didnt say anything about flashing just that it stopped charging and would not turn on anymore.
natelw said:
I just got my phone replaced with the exact problem. Took it to sprint and they ordered me a new one under the HTC warranty, no problem. I didnt say anything about flashing just that it stopped charging and would not turn on anymore.
Click to expand...
Click to collapse
Just remember that if they get the phone to boot after you turn it in and they find out its rooted/ROM'd that they can fine you the entire price of the phone. Not trying to scare you but it has happened to people. However, it does seem there have been quite a few complaints about USB "issues".
dfbonney said:
Just remember that if they get the phone to boot after you turn it in and they find out its rooted/ROM'd that they can fine you the entire price of the phone. Not trying to scare you but it has happened to people. However, it does seem there have been quite a few complaints about USB "issues".
Click to expand...
Click to collapse
I too have had the usb charging issue. Try moving the usb cable around in the phone and see if it contacts. Mine does by lifting up on it. I called Sprint to see what they can do and they said that it is caused by the user. I laughed at them and said some not so nice words then hung up on them. Then took it to a Sprint store and they ordered a new one for me without any questions.
as a side note I am glad they are replaceing it cause now the speaker is blown and the paint is peeling from the power button.
Also, FYI, my kid's hero's charger died on him (the one out of the box). We thought his phone was broken because it would not charge or be recognized by the USB. Then we tried out my charger and, boom, all good.
Worth a shot....
alright guys, thx everyone for the reply, status update: I try everything that was mention here, pull bat and putting it back(several times), moving charging cables, letting the charger sit 60sec, none of it work. I know my phone wasn't out of batteries cuz when i went to sleep it was about 86% left, so i thought my bat blew out on me after a week of usage. so i just left my phone in my pocket and after a while it started getting hot, i was like wtf, and took out the bat immediately. i leave the bat out for about 30min, put that sucker in again, and voila, it power up, everything was back to normal...anyone know wth's going on? of course i'm very happy my phone is working again
MY phone died the other night and wouldn't charge. It blinks red when plugged in and will blink numerous times when you press power. Sometime when its plugged in and i press power it will only blink red once.
Its rooted with 024. Im screwed eh?
Also im with Rogers in Canada
I vaguely remember having this sort of problem before.
What was happening was the cable wasn't working properly for some reason, and my phone wasn't drawing enough power to charge. Therefore it not working, and the red flashing light. It wasn't actually charging.
Is it plugged in to charge via AC or USB? It might not be drawing enough power if it is charging through USB.
If it is charging though AC, have you left it to charge overnight? If a Li-ion battery enters a state of deep discharge, it may take a while for it to charge enough for the phone to be able to power on. This shouldn't be the case though, the battery should have failsafes to prevent this from happening.
If neither of these things do anything, I'd try either swapping the wall adaptor and/or the usb cable or the phone battery itself, and if those things work, you're out of luck.
Hope that helps.
Have tried two wall chargers different outlet and my two pcs. left it overnight twice. Im screwed lol
tyler24_11 said:
Have tried two wall chargers different outlet and my two pcs. left it overnight twice. Im screwed lol
Click to expand...
Click to collapse
Tell Rogers that one of their Sales Reps burnt the phone while trying to show you how to charge it
Im going to take it back to walmart it is only 3 week old
I had the same issue with mine... it completely died out and would not start charging. Found it weird the phone couldn't be charged while being powered off (my old KRZR could do it)....
Anyway, I called up Rogers and told them the situation and they exchanged it with a new one. I don't let the phone go below 5% now in fear of it not being able to charge if it the battery is completely drained XD
was your phone rooted?
No... it was on the original firmware and all...
For some reason I forgot you rooted it when you replied. Rogers might not want to exchange it... Wal-Mart on the other hand will probably not even look at it and just exchange it.
Other option could be to buy a new battery?
it actually looks as if the usb port itself is chipped.
ok, i had the same problem with my old SE phones.
everytime i tried to charge it, it did not charge. other phones were charging thru same cable.
the problem in the OS.
what i did is upgraded thru SEUS.
try to plug it to PC thru USB cable without battery. then go thru procedure as u would go for upgrade and then put the battery back.
it might not work if your battery complitely dead, thought worth a try
Yea, cant connect to seus
your batter yshould be fine. it's just dead.
dont buy any battery just yet. i would replace the phone if i were u. without spending extra bucks.
this is the quickets solution i can think of.
however, for the future reference i will buy me extra battery just in case
good luck
Just had it turn on and it said less than 2% remaining connect to charger. It was connected. This happened before and it just shuts off.
yeah mine would open from time to time but instantly shut down also. Seems like it didn't have enough time to detect it was plugged in...
try returning it
This may sound weird but it worked for me. Try taking out the memory card and leave it out and plugging it in.
Yea. I tried every combination. Brought it to walmart qndvthey gave me a new one. 30 day replacment woo. Im nervous to root now
Sent from my X10a using XDA App
same problem... no solution ?
Hi, I'm new to the forum and I found this topic is describing the same problem I have. I bought an x10 mini pro (U20a) unlocked and it doesnt turn on with my service provider SIM, but if I try another service provider SIM card or without SIM card, it turns on normally. It's the same behavior, cause it wont charge either. Other users are reporting the same problem in SE support forums and it is related to X10, X10 mini and X10 mini pro. It seems to be related to software since a factory reset or a repair using PC Companion solves the problem partially, but for some users the problem starts again when their batteries dries out and want to charge their phones. In case anyone find a solution that really works, please post it here.
Sent from my Motorola Milestone using XDA App
I'm disappointed because I have the exact same problem, but I'm outside of AT&T's 30-day return period (and they're being typical idiots about the issue). They have no replacement batteries (of course) so I've had to request one directly from SonyEricsson, which will take 5 business days to deliver. (!) Hopefully, this will resolve the issue; however, before you returned your phone to Walmart, I noticed that you thought you had a problem with a chipped mini-USB port. Do you know if that was part of the problem?
Hi all. I got my phone about 1 1/2 months ago, and I always thought that my phone charged slowly. I remember one time when using 4g and connected to the wall charger, it only added about 1-2% after 2 hours. Recently, there are some times when I go to charge after a day and the phone tells me "battery not connected" and the battery icon on the top bar flashes red. I also have a battery widget which says failure whenever this happens.
Is this an issue with the battery or the phone? Is this something that can be fixed by samsungs warranty? My 30 days are up.
I forgot to mention that after turning the phone off, taking out the battery, and turning it back on, all the phone appears to be fine. The problem comes back eventually, though.
Does anyone have an answer? Does anyone else have the same problem?
Sounds like a hardware issue.
That's a problem with the battery. I ordered the chinese batteries from Ebay and one of the batteries never connects - it can only be charged through a wall charger. Try a new battery and see if that helps.
Ok, should I try to contact samsung for a new battery, or should I just go ahead and buy a new one? Is the battery covered by warranty?
fhurricane said:
Ok, should I try to contact samsung for a new battery, or should I just go ahead and buy a new one? Is the battery covered by warranty?
Click to expand...
Click to collapse
Hey flhurricane - man - could be either or both now.
I'd find a Sprint Retail store nearby with a repair center and try and get some advice from the guys that get these types of questions more often. They'd know if it was the battery or hardware, and might be able to swap you a battery on the spot just to see. I think Sprint may be revamping the repair policy so go talk to them - if it needs repair - you may be able to get a good deal if you're past 30 days and can't return at no cost. I think they dropped all repair charges down to $35. See here.
Not sure what Samsung offers for hardware issues on undamaged phones, but again, the local repair center could give some more direction.
I had my epic 4g and Odined to Dk28 with gps fix, clockwork, etc.
I played paintball and some of the dust went inside but when i got home i wiped the keyboard and slider. slider seems fine
I had the GPS running for about 2 hours until I got home. There was about 1/3 or 1/2 juice left but then It shut down and restarting, stating it only had no power left.
I took out the battery and it still boot loops (it gets to home screen - loads sd card/usb debugging/wifi and gps are on, but then reboots. im not even able to turn it off.
I tried pressing 1 and power for odin, it worked once or twice, but i wasnt able to flash it and restore it. (Yellow Com) but failed or not work.
after that 1 and power doesnt do anything, and neither does power, vol down, and camera.
please help, as i need to go back to work tomorrow.
thanks in advance.
Boot into Download Mode, flash back to stock (check the Epic Wiki for instructions), start over. Sounds like you've just got a bug somewhere in the whole process. Unless you've deleted, moved or whatever'd something you shouldn't have, you shouldn't be having this issue.
There is a thread for fixing bricked Epics.
If you press pwr, 1+pwr, vol. down+camera+pwr and nothing comes on nor charge light (red) comes on when plug in, then you have a very shiny expensive paper weight.
Sorry bro. I have one sitting on my desk with no insurance (OUCH)...
no light when i plug into usb or charger. cannot get into download mode. Wow i could brick a phone in under 3 weeks of getting it. going to sprint store.
Let us know what they say, Last time i went into the sprint store for an exchange they intentionally split water on the water damage film to try to say I voided my warranty. the reality is that they had already done diagnostics on the phone before they did this little trick so i was able to threaten to call my lawyer and got a replacement. I hate sprint so much....
Ouch, how did you know they already ran a diagnoses on it?
fone magically unbricked itself so i was able to get into download mode an Odin a 2.2 again. but the battery seems iffy...and this is only 3 week using the phone. its at 9% charged but shuts off. need to see if i can fully charge it. but may end up getting new phone at sprint store since its under 30 days and fone still looks new.
Maybe you just got a bad battery
Sent from my ComBadge
Sounds like you need to reset your battery stats.
didnt get new phone yet since phone hasnt bricked itself again yet.
i fully charged it last night and took it off teh charger before i went to sleep. now 10 hours later. its at 66% is that NORMAL?
sprint cust support said i should use default CHARGER to get best charging results. im using a ebay generic CABLE on USB does that matter? do they mean charger or cable or both?
A plain USB cable used to charge on a PC only draws 380mA to charge. A wall charger, like the one included with the phone, will charge at 600mA.
But still, neither should take the 10 hours you are seeing really. Wall charger is usually 3-3.5 hrs and USB charging is somewhere around 5-6.
victric said:
didnt get new phone yet since phone hasnt bricked itself again yet.
i fully charged it last night and took it off teh charger before i went to sleep. now 10 hours later. its at 66% is that NORMAL?
sprint cust support said i should use default CHARGER to get best charging results. im using a ebay generic CABLE on USB does that matter? do they mean charger or cable or both?
Click to expand...
Click to collapse
66% after 10hrs of use seems normal to me.
sry double post. using tether internet...
UH OH!
I was installing from some apks and the phone got into boot loop AGAIN!
I'm thinking about going to sprint and exchanging it. But im afraid of rooting it again...bc i think it might trigger the boot loop again. Any ideas?
re: last post, 66% after 10 hours of idle with screen off (this is "use"?) is normal?
victric said:
UH OH!
I was installing from some apks and the phone got into boot loop AGAIN!
I'm thinking about going to sprint and exchanging it. But im afraid of rooting it again...bc i think it might trigger the boot loop again. Any ideas?
re: last post, 66% after 10 hours of idle with screen off (this is "use"?) is normal?
Click to expand...
Click to collapse
Odin that thing back to 2.1 and exchange it.
My girlfriend has a MS2, it is approx 5 weeks old.
It is as factory, she not interested in modding it.
Today, she took a call. Battery was at approx 60%, call lasted about 10min.
When she took the phone away from her ear, it powered off.
It has failed to restart.
We've left it connected to power for a few hours, we've left the battery out for a bit..
We've tried all the different versions of key presses + power on (camera+power, x+power, @+power, vol dn+power, etc, etc) but the phone simply does not respond to anything.
The only thing it will do is, the little light illuminates next to the micro-usb port when it's connected to power/pc.
Any suggestions as to what may have caused this?
Suggestions for a cure?
As stated, it is 5 weeks old, totally as it left the factory (unmodified/unmodded)
Not happy!
Don't like the idea of having to return it to HK (ebay vendor) for warranty, if it comes to that, think we'll get a refund and abandon Motorola. Pathetic.
TIA for any suggestions..
Did you try to remove battery for a while? That helped me in similar situation.
yes, we have tried that.. :-(
I had a similar problem last week! It really shocked me.
I connected the charger and left it connected. After about 5 hours it booted up again, but the battery was only at 5%.
After that I simply let it charge and finally the Milestone worked again. You might want to try another battery if it really doesn't charge or boot anymore.
w0ndersp00n said:
I had a similar problem last week! It really shocked me.
I connected the charger and left it connected. After about 5 hours it booted up again, but the battery was only at 5%.
After that I simply let it charge and finally the Milestone worked again. You might want to try another battery if it really doesn't charge or boot anymore.
Click to expand...
Click to collapse
It happened the same here. Just leaved it charging, when I least expected it booted up. Let it on the charger, if it doesn't fix, return to ebay.
Make sure you are using the wall socket charger. If my battery dies, USB won't charge the phone, at least not in a reasonable amount of time.
There might be a part on ur motherboard thats draining too much juice. I had the same problem on my phone though the battery depletion wasn't as significant as yours. Check with ur dealer and claim it from ur warranty. Its apparently a common problem with the milestone range
Sent from my MotoA953 using XDA App
Similar thing happened to mine one afternoon, after a quick play around I left it plugged into the charger for a few hrs and it eventually booted back up itself.