Database Users

Error Code 67 while roaming driving me nuts

First off, I have NOT made ANY attempt to use the phone as a WiFi hotspot, and I do NOT live in a 4G area, so don't tell me that's my problem and send me on my way
About 11am PDT today my phone started giving me Error Code 67 (Data Call Failure) whenever I try to access the internet or data services from my office (my office has an 850 MHz repeater so I roam in the office). When I am outside or not in my office and the phone picks up a Sprint signal, everything is fine. As soon as I come back inside and my phone switches to roaming, Error Code 67. I've had two calls with Sprint so far...They're updating the provisioning servers or some such thing at the moment and are going to call me back when that's completed.
Has anyone else experienced this today or recently and if so did you find a resolution? I can't easily take the phone back to where I bought it and have them fiddle with it in person as that's 100 mi away.
Thanks!

I've had the same issue too. See it mostly when traveling and the signal strength changes. Not to much when I'm in one spot.
It's quite annoying. I turn the display off and on hoping to pick the signal back up. Makes me think it is a Sprint network problem especially since I've now confirmed someone else has the problem too.
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Sent via the XDA Tapatalk App

Well, they've got me fixed up again. Also while I was on the phone the gentleman helping me out received an interoffice message stating a server responsible for doing profile updates (Device Configuration message) on the EVO had gone down, so they're failing right now.

I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.

I have gotten it too on both of my EVO's....I guess it's not just me

engagedtosmile said:
I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.
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Yeah I read through that whole thread and it seems a fair amount of people have had this happen today. And as I wrote in that thread some service at Sprint related to sending out new PRLs and profiles to our phones went down as well.

I had the same problem yesterday my 3g suddenly went out with the 67 error but 4g still worked. I called sprint and they reset something on their end and after programming itself it w.ent away and my 3g data speed saw a nice speedbump

I've had this issue a few times with my Evo. Every time it has happened to me, I've had little or no signal.
What I think is happening is that the phone begins to authenticate itself with the data servers but then I lose reception, which causes the authentication to fail, hence the error message.
I _think_ I've had this happen on my Hero too.

yeah, (don't quote me on this, i may be wrong) i think error 67 is in regards to no data hookup, and if your phone is set to not get data during roaming, or to dilly dally about it (maybe roam guard?) (check settings > wireless and networks > mobile networks), it'll give you that error

I too had this issue for a while today. It was annoying the crap out of me.

same thing happened to me today, for some reason i wasn't able to get anything but a weak roaming signal at work all day. i called sprint, they wiped my phone and i still wasn't able to do the profile/prl update. i was able to do it once i left the building, of course i had to start with a blank slate on the phone. i'm hoping that after the updates i get a better signal in the building, otherwise i can't keep the phone and will have to return it for a (gag) iphone. after 3 days with a vastly superior OS that would be a tough thing to do.

Mine is def. not the Roam settings... That's the first thing I do is turn off Roam guard, call guard, special roam ring...etc. due to me having almost no signal at work.

I had this issue when I changed to the Alltel PRL. I rebooted, then ran the PRL update. It took a while to do, but once it got the Sprint PRL everything was fine.
-Midnigh7-

I had the same issue yesterday around the same time as the OP. Seems that maybe Sprint was having issues. Anyway, phone is back working and roaming today and even roaming 3G in the DC metro which is Verizon and was never Alltel AFAIK, so that's cool. Actually, some stations have Sprint in them, but others are Verizon and I had 3G Roaming in them today, so I was pleasently surprised, hope it sticks.

Has anyone ever lost data connectivity after receiving a phone call?

I've had this issue occur several times. It's not 100% repeatable, but occasionally I lose 3G, 1X and all data connectivity after receiving a phone call.
I do NOT have WIFI enabled when this happens. I've seen posts referring that issue.
When this happens the only cure is a full power down reboot. Toggling Airplane mode doesn't work, infact it just hangs trying to toggle the mode. Toggling Mobile Network in settings doesn't work either.
I've seen this problem since the very first 2.2 leak on 7/27. I've also seen this running Virtuous 2.0 rom. I don't think this is ROM related, rather a generic 2.2 or radio issue (I've seen this happen on the 2.05 and 2.15 radio)
This problem seems to happen in low signal conditions.
Any ideas?

That's how it is with Verizon CDMA, no simultaneous voice and data. There is a network upgrade they can apply to correct it and give them more efficient use of bandwith as well but I guess they are not interested. I hear they are going GSM in the next few years anyway.

marcmarshall said:
That's how it is with Verizon CDMA, no simultaneous voice and data. There is a network upgrade they can apply to correct it and give them more efficient use of bandwith as well but I guess they are not interested. I hear they are going GSM in the next few years anyway.
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Click to collapse
I didn't mean to imply that they work at the same time. I meant no data connectivity after I hang up.
Sent from my ADR6300 using XDA App

Oooh. Well I've had 3 of these phones now and I have had that problem also. Verizon told me to update the network by calling *228 and choosing option 2. Seemed to help.

marcmarshall said:
Oooh. Well I've had 3 of these phones now and I have had that problem also. Verizon told me to update the network by calling *228 and choosing option 2. Seemed to help.
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Click to collapse
I wonder what that has to do with it. I thought that had to do with roaming which I wasn't.
Sent from my ADR6300 using XDA App

I think that's mostly what they say first for any network problem.

It sounds like you have an app that is fouling your data connection. Do you have any third-party phonebook/contact list apps? I'd look there first.
As for the *228 Option 2 (or the PRL path for your carrier), that is standard telco procedure for "get off my phone, I want to go back to having my thumb up my backside." All it does is update your Preferred Roaming List.
You could try Option 1 or 3, which are programming related, but if your rep tells you Option 2, do not lie & tell them you just did it. VZW's system tells the rep the last time you did - including the date of your activity. However, you can snicker, knowing you got a loser rep.
Warning - listen carefully when using O1 or O3. Let it repeat the instructions if you're not 100% sure, else you will be calling tech support & possibly getting one of the losers. Or, you could get a gem. BTW - O3 is hidden - you have to trust it is there.

DesertWildman said:
It sounds like you have an app that is fouling your data connection. Do you have any third-party phonebook/contact list apps? I'd look there first.
As for the *228 Option 2 (or the PRL path for your carrier), that is standard telco procedure for "get off my phone, I want to go back to having my thumb up my backside." All it does is update your Preferred Roaming List.
You could try Option 1 or 3, which are programming related, but if your rep tells you Option 2, do not lie & tell them you just did it. VZW's system tells the rep the last time you did - including the date of your activity. However, you can snicker, knowing you got a loser rep.
Warning - listen carefully when using O1 or O3. Let it repeat the instructions if you're not 100% sure, else you will be calling tech support & possibly getting one of the losers. Or, you could get a gem. BTW - O3 is hidden - you have to trust it is there.
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Click to collapse
No third party apps like that. I have tried option 1 and 2 but I didn't know about option 3. I'll give that a try. Thanks.
Sent from my ADR6300 using XDA App

G2 Data Connection

Has anyone been having issues with the G2 Data? This morning and another morning this week my data failed, I tried going into airplane mode then restarting the phone completely still no signal and no cell signal either. My friend has a hacked and unlocked iPhone and his is working fine so I know its not a network issue with the towers... As well another co-worker has a myTouch 3g with no reported issues. Thankfully I have a wifi signal here at work.
Sent from my T-Mobile G2 using XDA App

That unlocked iPhone your buddy is using is EDGE only, obviously. That's going to give a better connection inside. Try running 2G only mode next time you get that issue.
I bet it was just a brief network outage in your area. It happens sometimes.

Not brief if it's a network outage... my connection is still gone... both my friends have theirs and one is on a myTouch 3g...
Sent from my T-Mobile G2 using XDA App

I do have occasional data connectivity issues, however, not that severe. Just your (what seems to be) typical "arrow stuck in the up position" issue.
Sent from my T-Mobile G2 using Tapatalk

jloescher2010 said:
Not brief if it's a network outage... my connection is still gone... both my friends have theirs and one is on a myTouch 3g...
Sent from my T-Mobile G2 using XDA App
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Sounds like you have a problem then. I haven't experienced that on my G2 yet. My N1 forever had data connectivity issues.
Are you using the new simcard that possibly came with your G2? I have no idea if that makes a difference, but just asking...
Call T-Mobile and see what's up. Maybe they can refresh you on the network.
800-937-8997
Say "english" at the first prompt and "representative" at the next prompt to skip to a live person.
Good luck.

Thanks Sean.
Sent from my T-Mobile G2 using XDA App

Tmo has been having issues, there are several reports of this and all my demo phones are unable to get online(though regular signal is fine) I would call care to let them know you are having issues too, ask them to make a ticket and/or send an engineer
Sent from my T-Mobile myTouch 3G Slide using XDA App

I had to exchange a couple until I got one with a solid 3G connection. Previous G2's had no connection or were in Edge 90% of the time.

Nothing wild here.
It seems to work as its supposed to.

Would love to see mine switch to 3G. Been on Edge 100% since I got it Tuesday. Advertised in a soled 3G area, but no luck. T-Mo CS politely told me I will love Edge. Will be switching to Sprint Epic if nothing changes in next few days.

Mine does that too. I have to restart it.
Wonder if the supposed OTA-vapor new radio will fix that.

I've been having data issues too, seems like it has to do with how my phone is held (HTC antennagate?) I hope the mythical OTA comes with a radio fix (if that is the cause) and/or a vorpal blade....
Sent from my T-Mobile G2 using XDA App

I have a ticket open with tmobile about my data issues.
I'll have my phone on the desk and it'll have 1 or 2 bars of H and then I'll pick it up and its goes to G then to E then to nothing. Its worse when I open the keyboard.
I love this phone so much I hope its just a software fix. Is the OTA going to have radio fixes?

phazedplasma said:
I have a ticket open with tmobile about my data issues.
I'll have my phone on the desk and it'll have 1 or 2 bars of H and then I'll pick it up and its goes to G then to E then to nothing. Its worse when I open the keyboard.
I love this phone so much I hope its just a software fix. Is the OTA going to have radio fixes?
Click to expand...
Click to collapse
Exact same problem here. It's so frustrating. I've already exchanged it once and spent an hour on the phone with tech support. If it keeps up, I don't know what I'm going to do.

I am not liking the data issues.... I love the phone besides.
Fixed with a soft reset but that has to change...

There are a bunch of us with signal issues. I live in Vegas where we have great HSPA+ coverage and Im still getting a lot of issues even with 3G, that I didnt have with my Nexus One.
Check out the thread on the T-Mobile Forums. (I cant post the link since Im new here )
My issues are simply the phone works one min then the next there is ZERO signal, if I dont move but restart the phone I have full signal again. Some times the signal comes back on its own then other times it doesnt and I have missed calls after the restart.
I bought my dad a G2 as well (upgraded him from his G1) for his birthday, and he is having similar issues. I went into my local t-mobile store and they replaced the sim card 2x now and that didnt help. What I did find that helps is that if you set it 2G mode the phones seems to work fine. This is a temp fix but its retarded that T-Mobile's fastest phone is being forced to run in 2G mode.
I hope someone on here can figure out the issue or t-mobile comes out with a OTA fix asap.

Wow, the rep just tried to tell me I live in an area that is only covered by edge. I asked why I've had 3g hooked on my phones for the past 2 years and why my girlfriends phone says 3g. She then said I was wrong and she didn't know why the last rep told me I was suppose to have 3g. She then directed me to the coverage map where I pointed out to her how wrong she was.
....and she's a PDA specialist.
What upset me was how she was trying to convince me I lived in an area where 3G was not available. Despite having had 3G at this location for years. I told her I'd just call back tomorrow.
Edit: She must be on drugs, I see that I'm back on 3G.

The rep on the T-Mobile forums is asking you to PM them your info:
Hi everybody!
If you are experiencing this, we would like to hear from you. Please send me a PM with a few details. The location information requested is particularly important.
(Do not post your private information here in public.)
1. Describe your signal indicators when things are working well. For example, "Full signal with an H."
2. Describe your signal indicators when you are experiencing the issues in question (No signal, one bar, E, G, etc).
3. Provide a location where you are experiencing issues (city, state, zip code)
•Are you aware of other T-Mobile phones experiencing or not experiencing these issues at the same location?
•Are you indoors or outdoors when you are experiencing the issues in question?
4. Provide a location where things are working well, if available. (city, state, zip code)
5. The T-Mobile phone number in question.
Thank you!
-Dominic
Moderator, T-Mobile Forums
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Click to collapse
forums.t-mobile.com /t5/T-Mobile-G2/Reception-problems-with-G2/m-p/515891#M16090

I've had prevalent connection issues as well. For me, turning off Bluetooth and WiFi fixed the issues and I was able to get data via mobile network again. Bluetooth seems to be the main offender.
This exact thing used to happen with my N1, and this was fixed with rooted builds (Cyanogen/Enomther) from what I saw...... *grumble*

Sorry to resurrect such an old thread here, but I'm having data issues today in the Chicagoland area. Anyone else having problems?
I first thought it was an issue with the latest CM7 nightly I flashed last night, so this morning I reverted back to CM6.1.1 and still having problems with data. It shows I have 3G/H and strong voice signal, but no data is coming/going. When I reverted back to CM6.1.1 I did a complete wipe and then nandroid restore.
Thoughts?

No internet

Both before and after the ota update, my internet icon will disappear, making my phone unable too use the internet (obviously), send texts, and sometimes even not let me make our receive phone calls. Why I do not know. I am sending this message on wifi right now, because my phone has both no internet and also no radio signal. I'm at my house and my house always has full reception and I get H for the internet. If anyone can help or direct me too something I can do that would be great.
I did call tmous and they said I had the my touch internet package and switched me to general android, but this did not help my problem. Thanks
Sent from my T-Mobile G2 using XDA App

It can take up to 4 hours for any web changes to take effect. Maybe give it more time.
Also try *#*#4636#*#* - Phone information - and WCDMA preferred. Make sure wifi and wifi calling disabled because it will keep it at GSM only.
Hope this helps.

I called and did the internet switch yesterday morning. As for that stat number thing, after I pressed it everything came back on. Don't know if it was coincidence or not.
Will have to check again when out happens. What early am I looking for?
Sent from my T-Mobile G2 using XDA App

I'm having the exact same problem. In my house I can get fair hspa+ 2-4 bars, 3G who nows as we don't have a 3G notification icon. Edge when it works is 4-5 bars. My wife has the Blackberry Bold also from T-Mobile and she has a solid 3G all the time.
I already changed my device once and the new one now 2 days old has the same issues. It is really starting to annoy me as many times I get ready to use the internet and I just have a signal bars with nothing to the left and internet and email are not working. This also means my email does not sync up properly when the connection is lost.
I'm going to try and spend some time in another area and see if the problem is the same. If so I might have to give up on this device, I hate to as I really like it.

Unfortunately being in different areas does not make a difference. I love this phone as well but this is very aggravating. What causes this to happen? No other htc phone I have used or friends have used have this problem.
Sent from my T-Mobile G2 using XDA App

Steve.Beanz said:
I called and did the internet switch yesterday morning. As for that stat number thing, after I pressed it everything came back on. Don't know if it was coincidence or not.
Will have to check again when out happens. What early am I looking for?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Sorry I am having a hard time understanding what you are asking.
You go to the the dialpad on your phone. Enter *#*#4636#*#*
As soon as you do this it will bring up a menu. Tap on "Phone Information"
Then at the bottom you will see a dropdown box under "Set preferred network type:"
Set this to WCDMA preferred. Then hit the back button (the back arrow).
You will see that your signal has been disabled for a second, then will turn back on. Also if you can note down what it was set to before you changed it to WCDMA preferred and post that here.
Like I said this can only be done when wifi and wifi calling are disabled.
Hope I was a little more clear this time.

Well I may have to eat my words. It might be my location or just crappy T-Mobile service that is varying. I put my wifes phone in the same part of the house side by side of mine and trying to surf the web it dropped out too. Lost the 3G and got a SOS for signal bars. Unlike my G2 it recovered fairly quickly as the reception came back. My G2 has been at a loss for internet for over a hour before.
I'm still going to try some comparisons in some different ares and I hope it is just my area.

@bishybob wcdma prefered is checked.
Sent from my T-Mobile G2 using XDA App

lost cellular data

So, when I woke up this morning I noticed my cell signal strength icon was one I haven't seen before. I tried rebooting and toggling airplane mode. I also verified that my sim is working in another device. I attached a screen cap with the icon.

Noticed something similar with mine. I had to turn wifi off, restart to get LTE data (verizon) then turn wifi back on. If restarting with wifi on the LTE data doesn't register.

that didnt work for me
update: had to factory reset, looks like verizon doesnt like that essential ph1 wont take all their bloatware, etc. might have to return the phone if this keeps up

My data connection has also become very erratic - and I've lost voice+data (VoLTE connectivity) wholly yesterday. Worked fine with the activated SIM from my HTC 10 from the 31st to yesterday.. Now, not at all, I've not been able to restore it since.
Really don't want to return it, as I really like the phone, but this has nexus 5x issues written all over it for long term use...
Hoping essential can get a certification and an agreement with Verizon before my return window is over (or at all)..
Pretty disappointed in Verizon here.
Sent from my PH-1 using XDA Labs

Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.

j1999t said:
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
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The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.

i have global selected, as it covers everything the phone can connect to. i had the first one selected but it wouldnt show the lte+, just regular lte. i also have Enhanced 4g lte mode on. it just happened to lose service earlier today. if it does it again, ill probably return it after a visit to vzw

tech_head said:
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
Click to expand...
Click to collapse
I have the same settings as you, I had functional "enhanced 4G LTE" for the first 4 days as well... That ended yesterday morning abruptly, and I'm not able to bring it back.. There's more happening here.. How long has your device been on the Verizon network? Only a hunch - in a few days you won't have "enhanced 4G LTE" either, even though it'll still be checked, and provisioned for it.
Sent from my PH-1 using XDA Labs

Cellular network is not available
After 7 days my phone won’t make calls I can only use data I’m on sprint and it was working fine until today I call sprint they had no answers at all I email essential no answer now I can only use WiFi calling while home and axx out at work

So, upon further digging I found a place to look at some more in-depth stuff relating to signal stuff. I did some fooling around and switched it from unknown to lte/cdma/umts auto (prl) and it seemed to work after a few moments of time. Though it seems have gone back to t he unknown state again but is working normally for me now, so maybe it was changing states and then a reboot?
How I got to this screen was by punching *#*#4636#*#* into the dialer, and went to phone info

I'm having a similar issue. I often lose my signal. I will have the full triangle/bars but no label of the signal(LTE+/LTE/3G/1x/etc....) and no cellular data at all.
The only way I can get it to return is to restart the device. Happens a few times a day, can't be 100% sure why, but it often appears to be when switching from WiFi -> Cellular only.
I have Verizon, I have had a Nexus 6 and then a Pixel XL for the past 3 years, never once had this issue.

I had constant disconnects and lost of service with my Tmo sim. Tried my Xfinity (VZW) sim and it was great until this morning. Complete lost of service. Airplaned mode on and off, connected to old school RTT 1x.... lol This phone's cellular just plain suck for a lot of us regardless of carrier. Not sure if we just have bad phones because apparently there are those who claim they have great service and connection.

I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.

fade79 said:
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
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Click to collapse
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.

defTwitch said:
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
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Click to collapse
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423

I just changed it from global to LTE/WCDMA and I got LTE back almost immediately. Was weird and global had been working for me for awhile now so not sure what happened in the past few days...

wolfhelm said:
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
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Click to collapse
I had, right after writing this, tried *#*#4636#*#*
I set it to global as instructed in another post. The next time I drive a distance in the car I'll have to see if I have the same issue that only a reboot would fix again.
Thanks

I had the same issue and I resolved it a little differently than the previous posters. I turned on adb debugging and logged into adb shell and user-disabled com.redbend.app. This stops the Sprint oma-dm service from running. After doing this I no longer have the issue of my device not reinitializing lte after sleep or 3g.

I have essential on vzw but my only issue is my device won't connect to 4G. If I change network to LTE I get full 4G service but I'm unable to make phone calls. Went into vzw store and they told me you didn't get the phone from us so we cant help you. Day 14 fml

On Xfinity mobile, I had similar issues. Great LTE but sometimes calls just don't work at all. I mess with various settings and it'll work for a bit then so again. Gave up and ported over to Sprint for the free unlimited year which is still probably not worth it. Should've kept with Xfinity Mobile. Lol