Database Users

Error Code 67 while roaming driving me nuts

First off, I have NOT made ANY attempt to use the phone as a WiFi hotspot, and I do NOT live in a 4G area, so don't tell me that's my problem and send me on my way
About 11am PDT today my phone started giving me Error Code 67 (Data Call Failure) whenever I try to access the internet or data services from my office (my office has an 850 MHz repeater so I roam in the office). When I am outside or not in my office and the phone picks up a Sprint signal, everything is fine. As soon as I come back inside and my phone switches to roaming, Error Code 67. I've had two calls with Sprint so far...They're updating the provisioning servers or some such thing at the moment and are going to call me back when that's completed.
Has anyone else experienced this today or recently and if so did you find a resolution? I can't easily take the phone back to where I bought it and have them fiddle with it in person as that's 100 mi away.
Thanks!

I've had the same issue too. See it mostly when traveling and the signal strength changes. Not to much when I'm in one spot.
It's quite annoying. I turn the display off and on hoping to pick the signal back up. Makes me think it is a Sprint network problem especially since I've now confirmed someone else has the problem too.
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Sent via the XDA Tapatalk App

Well, they've got me fixed up again. Also while I was on the phone the gentleman helping me out received an interoffice message stating a server responsible for doing profile updates (Device Configuration message) on the EVO had gone down, so they're failing right now.

I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.

I have gotten it too on both of my EVO's....I guess it's not just me

engagedtosmile said:
I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.
Click to expand...
Click to collapse
Yeah I read through that whole thread and it seems a fair amount of people have had this happen today. And as I wrote in that thread some service at Sprint related to sending out new PRLs and profiles to our phones went down as well.

I had the same problem yesterday my 3g suddenly went out with the 67 error but 4g still worked. I called sprint and they reset something on their end and after programming itself it w.ent away and my 3g data speed saw a nice speedbump

I've had this issue a few times with my Evo. Every time it has happened to me, I've had little or no signal.
What I think is happening is that the phone begins to authenticate itself with the data servers but then I lose reception, which causes the authentication to fail, hence the error message.
I _think_ I've had this happen on my Hero too.

yeah, (don't quote me on this, i may be wrong) i think error 67 is in regards to no data hookup, and if your phone is set to not get data during roaming, or to dilly dally about it (maybe roam guard?) (check settings > wireless and networks > mobile networks), it'll give you that error

I too had this issue for a while today. It was annoying the crap out of me.

same thing happened to me today, for some reason i wasn't able to get anything but a weak roaming signal at work all day. i called sprint, they wiped my phone and i still wasn't able to do the profile/prl update. i was able to do it once i left the building, of course i had to start with a blank slate on the phone. i'm hoping that after the updates i get a better signal in the building, otherwise i can't keep the phone and will have to return it for a (gag) iphone. after 3 days with a vastly superior OS that would be a tough thing to do.

Mine is def. not the Roam settings... That's the first thing I do is turn off Roam guard, call guard, special roam ring...etc. due to me having almost no signal at work.

I had this issue when I changed to the Alltel PRL. I rebooted, then ran the PRL update. It took a while to do, but once it got the Sprint PRL everything was fine.
-Midnigh7-

I had the same issue yesterday around the same time as the OP. Seems that maybe Sprint was having issues. Anyway, phone is back working and roaming today and even roaming 3G in the DC metro which is Verizon and was never Alltel AFAIK, so that's cool. Actually, some stations have Sprint in them, but others are Verizon and I had 3G Roaming in them today, so I was pleasently surprised, hope it sticks.

G2 Data Connection

Has anyone been having issues with the G2 Data? This morning and another morning this week my data failed, I tried going into airplane mode then restarting the phone completely still no signal and no cell signal either. My friend has a hacked and unlocked iPhone and his is working fine so I know its not a network issue with the towers... As well another co-worker has a myTouch 3g with no reported issues. Thankfully I have a wifi signal here at work.
Sent from my T-Mobile G2 using XDA App

That unlocked iPhone your buddy is using is EDGE only, obviously. That's going to give a better connection inside. Try running 2G only mode next time you get that issue.
I bet it was just a brief network outage in your area. It happens sometimes.

Not brief if it's a network outage... my connection is still gone... both my friends have theirs and one is on a myTouch 3g...
Sent from my T-Mobile G2 using XDA App

I do have occasional data connectivity issues, however, not that severe. Just your (what seems to be) typical "arrow stuck in the up position" issue.
Sent from my T-Mobile G2 using Tapatalk

jloescher2010 said:
Not brief if it's a network outage... my connection is still gone... both my friends have theirs and one is on a myTouch 3g...
Sent from my T-Mobile G2 using XDA App
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Click to collapse
Sounds like you have a problem then. I haven't experienced that on my G2 yet. My N1 forever had data connectivity issues.
Are you using the new simcard that possibly came with your G2? I have no idea if that makes a difference, but just asking...
Call T-Mobile and see what's up. Maybe they can refresh you on the network.
800-937-8997
Say "english" at the first prompt and "representative" at the next prompt to skip to a live person.
Good luck.

Thanks Sean.
Sent from my T-Mobile G2 using XDA App

Tmo has been having issues, there are several reports of this and all my demo phones are unable to get online(though regular signal is fine) I would call care to let them know you are having issues too, ask them to make a ticket and/or send an engineer
Sent from my T-Mobile myTouch 3G Slide using XDA App

I had to exchange a couple until I got one with a solid 3G connection. Previous G2's had no connection or were in Edge 90% of the time.

Nothing wild here.
It seems to work as its supposed to.

Would love to see mine switch to 3G. Been on Edge 100% since I got it Tuesday. Advertised in a soled 3G area, but no luck. T-Mo CS politely told me I will love Edge. Will be switching to Sprint Epic if nothing changes in next few days.

Mine does that too. I have to restart it.
Wonder if the supposed OTA-vapor new radio will fix that.

I've been having data issues too, seems like it has to do with how my phone is held (HTC antennagate?) I hope the mythical OTA comes with a radio fix (if that is the cause) and/or a vorpal blade....
Sent from my T-Mobile G2 using XDA App

I have a ticket open with tmobile about my data issues.
I'll have my phone on the desk and it'll have 1 or 2 bars of H and then I'll pick it up and its goes to G then to E then to nothing. Its worse when I open the keyboard.
I love this phone so much I hope its just a software fix. Is the OTA going to have radio fixes?

phazedplasma said:
I have a ticket open with tmobile about my data issues.
I'll have my phone on the desk and it'll have 1 or 2 bars of H and then I'll pick it up and its goes to G then to E then to nothing. Its worse when I open the keyboard.
I love this phone so much I hope its just a software fix. Is the OTA going to have radio fixes?
Click to expand...
Click to collapse
Exact same problem here. It's so frustrating. I've already exchanged it once and spent an hour on the phone with tech support. If it keeps up, I don't know what I'm going to do.

I am not liking the data issues.... I love the phone besides.
Fixed with a soft reset but that has to change...

There are a bunch of us with signal issues. I live in Vegas where we have great HSPA+ coverage and Im still getting a lot of issues even with 3G, that I didnt have with my Nexus One.
Check out the thread on the T-Mobile Forums. (I cant post the link since Im new here )
My issues are simply the phone works one min then the next there is ZERO signal, if I dont move but restart the phone I have full signal again. Some times the signal comes back on its own then other times it doesnt and I have missed calls after the restart.
I bought my dad a G2 as well (upgraded him from his G1) for his birthday, and he is having similar issues. I went into my local t-mobile store and they replaced the sim card 2x now and that didnt help. What I did find that helps is that if you set it 2G mode the phones seems to work fine. This is a temp fix but its retarded that T-Mobile's fastest phone is being forced to run in 2G mode.
I hope someone on here can figure out the issue or t-mobile comes out with a OTA fix asap.

Wow, the rep just tried to tell me I live in an area that is only covered by edge. I asked why I've had 3g hooked on my phones for the past 2 years and why my girlfriends phone says 3g. She then said I was wrong and she didn't know why the last rep told me I was suppose to have 3g. She then directed me to the coverage map where I pointed out to her how wrong she was.
....and she's a PDA specialist.
What upset me was how she was trying to convince me I lived in an area where 3G was not available. Despite having had 3G at this location for years. I told her I'd just call back tomorrow.
Edit: She must be on drugs, I see that I'm back on 3G.

The rep on the T-Mobile forums is asking you to PM them your info:
Hi everybody!
If you are experiencing this, we would like to hear from you. Please send me a PM with a few details. The location information requested is particularly important.
(Do not post your private information here in public.)
1. Describe your signal indicators when things are working well. For example, "Full signal with an H."
2. Describe your signal indicators when you are experiencing the issues in question (No signal, one bar, E, G, etc).
3. Provide a location where you are experiencing issues (city, state, zip code)
•Are you aware of other T-Mobile phones experiencing or not experiencing these issues at the same location?
•Are you indoors or outdoors when you are experiencing the issues in question?
4. Provide a location where things are working well, if available. (city, state, zip code)
5. The T-Mobile phone number in question.
Thank you!
-Dominic
Moderator, T-Mobile Forums
Click to expand...
Click to collapse
forums.t-mobile.com /t5/T-Mobile-G2/Reception-problems-with-G2/m-p/515891#M16090

I've had prevalent connection issues as well. For me, turning off Bluetooth and WiFi fixed the issues and I was able to get data via mobile network again. Bluetooth seems to be the main offender.
This exact thing used to happen with my N1, and this was fixed with rooted builds (Cyanogen/Enomther) from what I saw...... *grumble*

Sorry to resurrect such an old thread here, but I'm having data issues today in the Chicagoland area. Anyone else having problems?
I first thought it was an issue with the latest CM7 nightly I flashed last night, so this morning I reverted back to CM6.1.1 and still having problems with data. It shows I have 3G/H and strong voice signal, but no data is coming/going. When I reverted back to CM6.1.1 I did a complete wipe and then nandroid restore.
Thoughts?

Preferred Network Type?(Verizon)

After updating to 6.0.1 and having LTE issues I noticed that my preferred network type is set to global. Is that right? I would think it should be on LTE/CDMA.

I am too. I already struggled to keep LTE before, but now, it's intermittent. Mine is set to global, which most VZW Samsung and LG phones come these days. Also i went from having 6 APNs to 2.

collinjm01 said:
I am too. I already struggled to keep LTE before, but now, it's intermittent. Mine is set to global, which most VZW Samsung and LG phones come these days. Also i went from having 6 APNs to 2.
Click to expand...
Click to collapse
I aonly have one APN.. I dont think I have any problems though. I wonder how you get more

collinjm01 said:
I am too. I already struggled to keep LTE before, but now, it's intermittent. Mine is set to global, which most VZW Samsung and LG phones come these days. Also i went from having 6 APNs to 2.
Click to expand...
Click to collapse
shawnten said:
I aonly have one APN.. I dont think I have any problems though. I wonder how you get more
Click to expand...
Click to collapse
1 here too. Not sure about before 6.0.1.

Right now (i got 4g on my nexus 6) i am at 1X. It's weird, ill be sitting here and get 4g on my n6p then it'll drop to 3g, then back to 1X...then if i toggle AP mode, it'll go back to LTE then eventually drop back off to 3g...etc.

Same issue here. Wildly fluctuating LTE signal. -82db one minute -108 db and 3g the next. I upgraded to 6.0.1 this weekend and have had no problem till today. I've had great signal ranging from -72 db to -84db. I checked verizon outages and they seem to be having a lot of trouble today. On the map I'm not in an affected area but I'm close (down state Delaware) and the New York to Washington corridor is showing entire outages. Interesting that Comcast had trouble yesterday and today in the same areas.

Yeah I know there's a giant thread here about it with attempted fixes and such. I'll link to it at the bottom. Was worried for a second my preferred network type was wrong but guess not http://forum.xda-developers.com/showthread.php?t=3267270

Well i decided to take a trip over to Nexus Forums and came up with this. Have not tried it yet.
"*SOLUTION
Just got off the phone with Google and they asked me to try a few things.
>take out your SIM card
>go to settings> backup and Reset
>choose Network settings Reset, and select it.
Then power off the device, power on the device and pop the SIM card back in.
I then powered the device off and on one more time with the SIM in it.. And Bingo!
My 6p is now switching from 3G(H) and LTE on its own without needed to refresh Airplane mode.
Try this and let us know of it works for you."
Quoted from: https://productforums.google.com/forum/#!msg/nexus/GUvYO4wGThA/Fwg1TQtZBAAJ
EDIT: I have not tried this. I haven't had time.
If you try this... let me know how it works out.
thanks.

Help getting XT1575 working again while in Japan. Please!

I'm in Japan for a couple of weeks for work and signed up for the Japan pack that Sprint offers. I spent almost an entire week working with Sprint support ( ) trying to get data roaming working properly on the phone without much luck (voice and text worked great), but yesterday I lost all connectivity but wifi. Figuring I must have changed something I shouldn't have, I saved everything I could and did a hard reset on the phone.
It still won't connect to any networks. I've re-downloaded PRL and device configs over wifi in the settings but it doesn't even attempt to connect to any wireless networks, or see any for that matter.
I have 2 guesses here but I'd like some kind of confirmation here before I take any action.
1: Maybe my radio firmware is corrupted somehow? I'm not exactly sure how to check it but it just doesn't seem to be doing much of anything. In the SIM status page it says searching for network, but I have no way to know if that's really the case.
2: Since the phone has a Sprint SIM, does it has to be on an actual Sprint network to initialize the networks? (Not Softbank's network here in Japan?) I spent over an hour on Google Voice with them last night trying to get an answer/help but got absolutely nowhere.
The phone is currently all stock but I have no problem unlocking and installing recoveries/software/roms if need be. Any ideas what I can do here or am I just stuck without communication until I get home next week?

Usually the best route is to get a local prepaid sim while traveling but honestly I have no idea what sprint offers for roaming in Japan. Check your plan and see if there is an add on needed.

I'm not alone!
Also THIS IS STILL AN ISSUE!
It worked fine for me last time I came to Japan, about a year ago. This time, I only have voice and text, no data. Right now I'm backing everything up to do a factory reset.
Did you ever find a solution to this?

I'm not sure if you've already done your factory reset, but if you're on Sprint, don't do a reset. The phone can't reactivate itself off of Sprint towers. You have to be in the US when you do the reset. I was stuck with WiFi only for most of my time there because I reset mine.
I never found a solution other than dropping Sprint when I got back to the states. Switched to Verizon and never looked back, though I'm not sure what I'm going to do for my next trip with their ridiculous international rates.

I actually got it working last night.
Factory reset and restore over wifi
Update device config over wifi -> handles activation
Update PRL over wifi 3 times
Now it works

Oh, I'm glad it worked. Is yours on Sprint?

Yes, but I may have spoken too soon. It worked for a few hours and now isn't getting back on data. I think it may be SIM related, since I saw a weird SIM error pop up and rebooted my phone, which led to the data working the first time

They must have redone their activation system since I had my issue in July. At that time there was no way for the phone to reactivate without being on Sprint's system.
As far as the data, that's the same thing I had happen and they were never able to solve the problem. It would work for a little while then stop for no reason. If you find a solution I'd love to hear it though.

I'm wondering if I can flash a different radio or something

[Moto G4 with Amazon ads] Always losses carrier network after 24 hours

Hello everyone,
I just bought a Moto G4 16 GB with Amazon Ads for my wife, but we are facing a very annoying problem: the carrier signal always dies after 24 hours give or take. We tested with a different SIM card and the same thing happened. When this happens the device only shows "Emergency Calls Only" and we have to reboot the phone in order to get the signal back.
So, is anyone else facing this problem? Is this really a problem with this phone in particular or every moto g4 has this problem? Should I return the device to amazon?
Thank you very much for any information you can give me!

Zadornov said:
Hello everyone,
I just bought a Moto G4 16 GB with Amazon Ads for my wife, but we are facing a very annoying problem: the carrier signal always dies after 24 hours give or take. We tested with a different SIM card and the same thing happened. When this happens the device only shows "Emergency Calls Only" and we have to reboot the phone in order to get the signal back.
So, is anyone else facing this problem? Is this really a problem with this phone in particular or every moto g4 has this problem? Should I return the device to amazon?
Thank you very much for any information you can give me!
Click to expand...
Click to collapse
No problems here since I got my phone last week and I have T-Mobile. You might have to check your apn settings with your carrier.

Caltinpla said:
No problems here since I got my phone last week and I have T-Mobile. You might have to check your apn settings with your carrier.
Click to expand...
Click to collapse
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.

Zadornov said:
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Click to expand...
Click to collapse
Try my APN settings to see if it helps, but locations very important

Zadornov said:
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Click to expand...
Click to collapse
I also have the cellular data always active checked off

Caltinpla said:
Try my APN settings to see if it helps, but locations very important
Click to expand...
Click to collapse
Thank you, but I just use the t-mobile network. In fact, my carrier is called campusSIMs and it is a MVNO that uses t-mobile network. So, my APN configs are a bit different from yours.
However, I didn't know about this mobile data thing. I didn't touch the developer options. Maybe, it can be a good idea.
Thank you!

It won't be your APN settings since that controls your data settings. If the sim is ok then it could be your phone.
Sent from my SM-T530NU using XDA-Developers mobile app

I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.

Damaniel said:
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Click to expand...
Click to collapse
That could possible be the APN settings. Although usually it's the opposite, they don't work at first then they update from the network later on. Most times the APN settings will set themselves but on the odd occasion they need to manually edited. I don't use T-Mobile but the APN settings are easy enough to find.

Damaniel said:
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Click to expand...
Click to collapse
Sounds like you need to manually enter the APN settings. What you describe is exactly what happens when it hasn't loaded an APN.

I'm "kinda" having an issue here. It's a little different though; the phone works ok for a while (for me about 3 hours, usually), and then I still get an LTE indicator, but have no network connection (get errors in apps/"No internet" page in chrome).
Other times, I lose LTE and get locked in 3g (H indicator), and can only get LTE back by going to Settings/More/Cellular Networks/ and toggle preferred network mode to 2g or 3g, let it connect (H or E), then toggle back to LTE.
Motorola responded to a bad Amazon review requesting I post asking for help on their forums.
Relevant link:
https://forums.lenovo.com/t5/Moto-G...ction-with-LTE-and-strong-signal/td-p/3377242

I'm active over on their forums also and it's good to post over there in case you ever want to do a soak test. They look at your posts there when they ask for soak testers. As for your problem, I've seen it shift back and forth if you are in an area between towers and one isn't sending out LTE. If it were that I wouldn't think you'd get it back so easily. There's an app, don't remember the name, that will show the towers and signal relative to your location, If might be interesting to look at that.

Having the same issue with radio. Just replied to your post, Kalash.

Ok, we got a new phone from Amazon and it has the same problem. So, I believe this phone does not work very well with MVNOs.
I notice that the problem is that the phone cannot reconnect to the network after losing the signal. For example, if you go to an area with bad signal and, eventually the signal vanishes, the phone will not be able to reconnect to the carrier network. The phone only reconnects after reboot. Airplane mode does not solve the problem.
This does not happen with my Blu Life One X. So, I think it is a software problem.

Zadornov said:
Ok, we got a new phone from Amazon and it has the same problem. So, I believe this phone does not work very well with MVNOs.
I notice that the problem is that the phone cannot reconnect to the network after losing the signal. For example, if you go to an area with bad signal and, eventually the signal vanishes, the phone will not be able to reconnect to the carrier network. The phone only reconnects after reboot. Airplane mode does not solve the problem.
This does not happen with my Blu Life One X. So, I think it is a software problem.
Click to expand...
Click to collapse
That's not true on all mvnos' apparently. My wife's phone is on Consumer Cellular, an AT&T mvno and it's never done that. We've been in a no service area several times and it's always connected immediately when getting service back.