Help getting XT1575 working again while in Japan. Please! - X Style (Pure) Q&A, Help & Troubleshooting

I'm in Japan for a couple of weeks for work and signed up for the Japan pack that Sprint offers. I spent almost an entire week working with Sprint support ( ) trying to get data roaming working properly on the phone without much luck (voice and text worked great), but yesterday I lost all connectivity but wifi. Figuring I must have changed something I shouldn't have, I saved everything I could and did a hard reset on the phone.
It still won't connect to any networks. I've re-downloaded PRL and device configs over wifi in the settings but it doesn't even attempt to connect to any wireless networks, or see any for that matter.
I have 2 guesses here but I'd like some kind of confirmation here before I take any action.
1: Maybe my radio firmware is corrupted somehow? I'm not exactly sure how to check it but it just doesn't seem to be doing much of anything. In the SIM status page it says searching for network, but I have no way to know if that's really the case.
2: Since the phone has a Sprint SIM, does it has to be on an actual Sprint network to initialize the networks? (Not Softbank's network here in Japan?) I spent over an hour on Google Voice with them last night trying to get an answer/help but got absolutely nowhere.
The phone is currently all stock but I have no problem unlocking and installing recoveries/software/roms if need be. Any ideas what I can do here or am I just stuck without communication until I get home next week?

Usually the best route is to get a local prepaid sim while traveling but honestly I have no idea what sprint offers for roaming in Japan. Check your plan and see if there is an add on needed.

I'm not alone!
Also THIS IS STILL AN ISSUE!
It worked fine for me last time I came to Japan, about a year ago. This time, I only have voice and text, no data. Right now I'm backing everything up to do a factory reset.
Did you ever find a solution to this?

I'm not sure if you've already done your factory reset, but if you're on Sprint, don't do a reset. The phone can't reactivate itself off of Sprint towers. You have to be in the US when you do the reset. I was stuck with WiFi only for most of my time there because I reset mine.
I never found a solution other than dropping Sprint when I got back to the states. Switched to Verizon and never looked back, though I'm not sure what I'm going to do for my next trip with their ridiculous international rates.

I actually got it working last night.
Factory reset and restore over wifi
Update device config over wifi -> handles activation
Update PRL over wifi 3 times
Now it works

Oh, I'm glad it worked. Is yours on Sprint?

Yes, but I may have spoken too soon. It worked for a few hours and now isn't getting back on data. I think it may be SIM related, since I saw a weird SIM error pop up and rebooted my phone, which led to the data working the first time

They must have redone their activation system since I had my issue in July. At that time there was no way for the phone to reactivate without being on Sprint's system.
As far as the data, that's the same thing I had happen and they were never able to solve the problem. It would work for a little while then stop for no reason. If you find a solution I'd love to hear it though.

I'm wondering if I can flash a different radio or something

Related

Your SIM card does not allow a connection to this network

I'm curious to know if anyone with a non t-mobile g1 experienced the same.
My phone was working fine this morning until it stop being able to register on the network with the above error. The only thing I did with it this morning was to put on a screen protector. I doubt it's related
A reboot in recovery mode and a wipe fixed the network registration issue so I guess some data were corrupted.
Hi.
I have the same problem now. Have tried to hardreset but still No service..
Can you help me??
avastdh said:
Hi.
I have the same problem now. Have tried to hardreset but still No service..
Can you help me??
Click to expand...
Click to collapse
Just get a new sim card
I have the same problem now - but it is extremely frustrating and I have tried, since I first wrote what is below to downgrade - but cupcake will not let me.
I have an unlocked - but also unrooted G1. I use it in Europe and in the US. While in Europe I got the message to upgrade and without thinking I did. Then while in Europe I could no longer use the phone as a phone. The update went fine and I had ‘cupcake’ but any SIM I put in (T-mobile, BASE etc) there was no signal and when I went to do it manually I got the message “your SIM does not allow a connection to this network”
So I did a hard reset, but then I could not get pas the start screen since I had no data connection (but I did seem to have phone connection again.
In a layover in Atlanta I tried again - I was able to log in and set up and all was great and good. I should note that I have an old data plan and use an alternative APN to access data. This worked fine in Atlanata where there is 3g connection.
Back home no win Florida… no phone service - same as in Brussels. same message. Worth noting - there is no T-mobile 3G service where I live.
After thinking about this for a while I am wondering if somehow I did not get the correct or full radio update…
if this is true - do you have any idea how to remedy the situation or how I would know if this is the problem?
I appreciate any help.
I have the same problem, any news about this?
I had this issue randomly about a week ago. Reboots didn't work, and I really didn't want to go through a wipe/re-flash. I called T-Mobile, they had me reboot [after I told them I had already done it] --- they ended up deleting me from the network and reboot my phone again, which apparently re-registered me on their network.
This is on T-Mobile US (SW Ohio to be specific)
Does anyone has any news about that? I was told that this might be a radio issue, so I tried to downgrade my celphone to version 62.33.20.0H_1.22.12.29, (using fw 1.0 too), it worked for some time then suddenly it gave me the same error that my sim card it's does not allow to this network, so I forced, again, to my network and the same message appear, I tried this sim in another celphone and worked, I tried another sim on my G1 and it didn't worked, this celphone was working when I lived in the US, but here in Brazil it's not working just like there.. my guess is that the Radio in other countries has any bug, does anyone here was able to fix that? any further advice?
thanks.
weird, i have this issue tonight on one of my unlocked g1's that would normally be working on ATT.
I'll update this post if/when I find a cure.
ohgood said:
weird, i have this issue tonight on one of my unlocked g1's that would normally be working on ATT.
I'll update this post if/when I find a cure.
Click to expand...
Click to collapse
I've been having the same issue of and on for a couple of months now with a G1 on Dutch T-mobile with dutch T-mobile SIM card, which is odd. Running CM mods so maybe the fact that i'm runnig non stock fw causes this?
I get this problem from time to time. Almost never around town where coverage is good, but when I'm on the road in a lot of places where coverage from any provider is poor this happens, especially if it keeps having to switch back and forth between roaming and not roaming. I even get this on T-Mobile and they are my provider. Usually a reboot fixes it, but not always. I've never had it last more than an hour though.
Try reflashing the radio on your phone. Sometimes this helps solve odd connection issues.
beav_35 said:
Try reflashing the radio on your phone. Sometimes this helps solve odd connection issues.
Click to expand...
Click to collapse
according to my tries, this isn't related at all. i'd like to check in on this thread and see a known fix instead of maybes.
Had the same problem
I had this problem about a month ago, apparently simcards can go bad after a while; I had the same simcard for 5 years and it became unreadable. I went to a t-mobile dealer, bought a new simcard for $20, and I was finally able to get my connection back. It's a bit of an expensive route, but at least I didn't have to replace the entire phone.
xxvtcxx said:
I had this problem about a month ago, apparently simcards can go bad after a while; I had the same simcard for 5 years and it became unreadable. I went to a t-mobile dealer, bought a new simcard for $20, and I was finally able to get my connection back. It's a bit of an expensive route, but at least I didn't have to replace the entire phone.
Click to expand...
Click to collapse
my att sim is 4+ years old, but works fine in all but one phone in question, with the above error. also, I have a brand new tmo sim that throws the same error, only on that one phone- which leads me to believe its not a sim CARD problem at all.
all my phones are unlocked, in case of weird problems with any gsm carrier.
Looking at your sig, is this one of the phones with gnav? Because some of the earlier techniques of installing gnav have resulted in a "no service" signal. If it is one of the phones with gnav, try pushing the old build.prop files back into the phone.
xxvtcxx said:
Looking at your sig, is this one of the phones with gnav? Because some of the earlier techniques of installing gnav have resulted in a "no service" signal. If it is one of the phones with gnav, try pushing the old build.prop files back into the phone.
Click to expand...
Click to collapse
gave it a shot, used the normal build.trout... and same results. surely someone at tmobile is familiar with this problem ?
Same issue.
I am running cyanogenMod-4.2.12.2 with radio v. 2.22.19.26I on a t-mobile mytouch. I will lose service and the phone will not automatically reconnect to the network. When I manually select my network (wind mobile) it sometimes connects fine and sometimes I get a "your sim card does not allow a
connection to this network" error and must reset. I found this thread code.google.com/p/android/issues/detail?id=2845 where dozens of people running all different hardware (G1-hero) and all different software (stock cupcake, cyanogen, etc) all experiencing same problem. It seems this problem is happening regardless of the network (T-mobile, vodafone, orange & wind mobile). The problem seems to be happening through all different variables. Changing sims does not seem to fix it. Anyone have any ideas, this is very frustrating.
I've seen this issue as well, with the new Canadian provider Wind Mobile.
The issue seems to coincide with new towers being added onto the network. There are minor service disruptions that result in the network being temporarily screwed up. Going into and out of airplane mode seems to fix it every time.
Also note: These minor service disruptions do NOT ONLY affect my phone, but others (different brands) as well.
They've gotten better at adding towers without blowing up the whole network. It started out happening a few times every day. In the last week it happened only once.
Funny observation: When this happens, the DATA SERVICE recovers automatically, even though the signal gauge remains in X-no service mode. This part is probably android and/or dream related.
It is related with network
I've started to have the same issue tonight. I've rebooted several times and changed the SIM card with another from another operator but nothing helped.
Then i remembered that since I bring this phone from Belgium to Turkey, the regulations in Turkey requires the phone to be registered with its IMEI number to the telecomunications supreme board.
Altough i had initiated the registration process months ago, i thought that there may have been a problem with the registration, so i checked the boards web page.
It turned out that my IMEI is not registered and this most probably is the reason for the not allowed connection.
Tomorrow i will try to reach the board officials and i hope it solves the issue.
do you know what happened? i having the same issue right now and cant seem to find a way to solve it..

my location doesnt update, weather, google maps, bing, etc

searched the forums with little info about my situation, other than that it seems to be happening to a handful of others.
havnt changed any settings or added apps or anything to my phone for several weeks if not months. i am using the cell evo v1 rom. 2.11.50.20 radio. i dont have a proxy server running.
for the last 2-3 days my location has only updated itself once. google maps cant find me, as well as bing. manual update does nothing. soft reset does nothing. wifi connect does nothing. i can get on the internet, sms, mms, etc etc.
i read on tmonews.com that tmobile was turning on HSPA+ in my region in the last couple days, along with 18 or so cities around the US, can this have something to do with my problem?
not sure what else to do...cant find any info.
thanks
I'm having this problem now as well. Been working on it for a couple days. T-Mo has had HSPDA+ here in St. Louis since before I got my HD2, so I don't think it's due to them adding it to your region.
Strange things I've noticed so far:
It works if Wifi is on, but not connected to a network.
It works if you are connected through EDGE, but not 3G or H.
The AGPS server IP address in the registry is a private network address: 10.something. If someone with a stock TMOUS rom can look in /HKLM/HTC/SUPD AGPS/ for the Server IP key and post the contents, I'd like to know if it's the same.
These issues are the same as everyone with different devices has been having for a while now, but the older phones with the issue seem to work in some areas without the wifi and edge workarounds, and not others. Mine so far works nowhere without the workarounds.
Try going into the manila slider and on the weather tab press menu > Enable my location
^ that isn't even an option for me on the manila slider anymore for some reason. I disabled the gsm and ran on edge and it was able to locate. as soon as turned gsm back on it wouldn't do it again.
bump, anyone?
Smartass answer in 3...2...1...
Maybe you should move to Denver. Colorado is beautiful this time of year.
Kidding aside, how about trying a hard reset?
from what i've seen on threads somewhat related to this, hard reset is a 50/50 shot. if i'm going do a hard reset where i would have to redo all of my settings and such, i'm just going to wait until the new version of the cell evo rom comes out. which is supposed to be soon.
i really dont understand what would cause this to suddenly happen. especially since it still works on edge. i tried wifi once and it didnt work, but i think i had my network connection still on. but regardless, this is pretty rediculous.
If you've traveled anywhere, your radio may be 'stuck' on a distant tower. This has happened on a couple of our phones and the tmo folks had to do a push/release/unstick type of signal to the phone. May be worth a try.
^ok, i called tmo tech support. mentioned about the possibility of sending me a reset signal, she said that was a possible scenario, but she was pretty confident that it was because my sim card is an older model sim card. claims that the sim card in my phone wasnt designed for 3g services, and any sort of change in the network (like them adding HSPA+ like i mentioned above) could interfere with the connections. she said the fact that i could do this on edge and not 3g is a dead giveaway that the sim card is the problem.
she said they are in the process of trying to get people to go to the corporate stores and switch to the latest sims. apparently this is happening to a lot of people, but the sim should be the fix.
i guess i'll shoot up there later on after work, or tomorrow, and i will give you guys a follow up on this.
mvaughan06 said:
^ok, i called tmo tech support. mentioned about the possibility of sending me a reset signal, she said that was a possible scenario, but she was pretty confident that it was because my sim card is an older model sim card. claims that the sim card in my phone wasnt designed for 3g services, and any sort of change in the network (like them adding HSPA+ like i mentioned above) could interfere with the connections. she said the fact that i could do this on edge and not 3g is a dead giveaway that the sim card is the problem.
she said they are in the process of trying to get people to go to the corporate stores and switch to the latest sims. apparently this is happening to a lot of people, but the sim should be the fix.
i guess i'll shoot up there later on after work, or tomorrow, and i will give you guys a follow up on this.
Click to expand...
Click to collapse
Actually that does make perfect sense, and I suspect you'll find it clears up your problem. In fact, for anybody else that finds this thread, I suggest you try that step before other alternatives like hard-reset or ROM flashing.
yep, new sim card did it guys. i would recommend anybody having any connection issues to see if your sim cards are up to date.
edit: it was working before. now its only updating on edge again. not sure what to think or do. going to wait and see what happens when the new rom I use comes out.
any other ideas on this guys? new sim card only worked for a few hours. back to only updating 'my location' on EDGE and WIFI. pretty damn annoying. thinking about calling tmo support again to see if they'd send me a 'reset signal', but with having the new sim card you'd think that it wouldnt be a factor anymore, because i'd imagine it's already been reset.
the only other thing i could think of, and thats what tmo would probably tell me to do, is a hard reset. i'm sure they wouldnt be too happy with having a flashed rom on there either (not that i would tell them anyways).
if nobody has any other ideas but a hard reset, i'm going to wait for a couple days until the new release of the cell evo rom.
thanks
Yea. That weird problem hit my second HD2. I bought one 2 weeks ago and after your post paid more attention and of course noticed my location being Denver....
I deleted all preset locations and added custom one. It updated only once, right after location was activated....
However, wife's phone HD2 which was purchased on 3-24-2010 or original release date does not have that issue, ROM was updated to 2.13 a month ago or so...
Here you go...
Two of the same phones (supposedly), with the same stock ROM, with the SIM cards acquired about 5 years ago. One shows weather update without problem, second (newer one) has that dreaded nag....
I had a similar issue where the weather would only update once then freeze and never update again. All other 15 location updated but not my location. This was normal for stock and 2 roms, then I used energy rom and it now works. huh? Go figure.
Strange...I'm in St. Louis, as well...MO, that is...and it is working fine for me.
Try downloading the HTC connection wizard. This has fixed connection issues I've had before. I know Tmo has 3 networks to choose from MMS, Data, and Internet. I beleive you want data and may be your phone is selecting Internet.
maxpower097 said:
Try downloading the HTC connection wizard. This has fixed connection issues I've had before. I know Tmo has 3 networks to choose from MMS, Data, and Internet. I beleive you want data and may be your phone is selecting Internet.
Click to expand...
Click to collapse
ya that didnt work. either. still does it on edge though. the cell evo rom update will hopefully be here soon, if that doesnt fix it, the i'm not sure what to do.
I also have the problem of weather for my current location not updating (and the location not updating either). I have had the phone for almost a month and it updated regularly, although I noticed an occasional lapse for an hour or two. Following the suggestion by misticninja, I switched the band to Edge and I was able to update the location and weather. When I switched back to auto (3G), the update failed. It occurred to me that when I am in my basement office at home, I get Edge, not 3G. That may be why I got updates there. But I am sure it has updated in the past at my work location where I have very good 3G. Is this an HTC problem or a T-Mobile problem?
mvaughan06 said:
^ok, i called tmo tech support. mentioned about the possibility of sending me a reset signal, she said that was a possible scenario, but she was pretty confident that it was because my sim card is an older model sim card. claims that the sim card in my phone wasnt designed for 3g services, and any sort of change in the network (like them adding HSPA+ like i mentioned above) could interfere with the connections. she said the fact that i could do this on edge and not 3g is a dead giveaway that the sim card is the problem.
she said they are in the process of trying to get people to go to the corporate stores and switch to the latest sims. apparently this is happening to a lot of people, but the sim should be the fix.
i guess i'll shoot up there later on after work, or tomorrow, and i will give you guys a follow up on this.
Click to expand...
Click to collapse
I'm having this problem ever since Tmo announced HSPA+ (4G speeds), but my sim is only 2mo. old! Is that an old sim?
You need to have your location enabled. Go to settings tab the location and then click on enable my location.

No data after having WiFi enabled for a while

Hello,
I've had this issue across more than 1 device and more than 1 carrier.
Here's what happens:
I enable WiFi, and for a while everything works as expected. I can send and receive MMS messages. I can disable WiFi and go back to my 4G connection.
The problem is, after an unknown amount of time, the phone drops the 4G connection in the background. I only know when I can't receive/send MMS messages anymore. At that point, if I disable WiFI there's no 4G data connection, and I have to turn Airplane mode off and turn it back on.
This is really annoying. It happened to me using Sprint and a Galaxy S4 (both stock and custom ROMs) and it's happening to me with a Galaxy S5 from MetroPCS. (I've used the stock Metro ROMs, Stock T-mobile ROMs, and Custom T-mobile ROMs).
Right now I'm using a Stock T-mobile ROM with the latest firmware, carrier is MetroPCS.
What can I do so this doesn't happen? It's really frustrating.
Thank you for your time.
Disabled "Smart Network Switch" in WiFi Settings?
*Detection* said:
Disabled "Smart Network Switch" in WiFi Settings?
Click to expand...
Click to collapse
Hello.
That's already disabled.
Should I enable it?
I tried with "smart network switch" enabled and disabled and problem still happened.
My S5 G900F Android 5.00 (Smart Network Switch disabled, Power Save disabled) on EE UK has had this problem for 9 months after phone upgraded itself to Lollipop (EE win the accolade to being the SLOWEST ON THE PLANET to provide Android updates.....). Since Jan 3, my wife's G901, a couple of weeks after it upgraded from 5.0 to 5.02, has developed the same problem. Neither phone has ever been rooted or other.
I have fruitlessly searched everywhere for a solution without success. EE Customer Services Tier 2 & Samsung's own service centre have failed to fix it. EE & Samsung blame each other for 5.1 or 5.1.1 not being available for download. Neither is prepared to resolve the issue despite hours on the phone. Have tried Safe Mode, Factory Reset, clearing everything, reloading APNs & Samsung even reloaded Android. All a waste of time: Many many days of it!
After approx half an hour connected to Wi-Fi, only way to get the mobile data to connect, is either reboot, enter & exit Air-plane mode or flip the 4G > 3G > 4G connection under More Networks. Have tested the fault in different cell areas countries and continents; fault is same everywhere.
It seems there are quite a few sufferers of this problem.
Samsung S5 keeps losing data connection
I have the same problem. My new Samsung phone loses the data connection (even though data is turned on) and I can only re-connect by restarting the phone. The first EE shop I took it to couldn't help at all. The second gave me a new SIM - that didn't work. Then I tried online support and after 3.5 hours of my life, in which I was passed on from one person to another, they completed a factory re-set - which didn't work (and additionally lost all the personalisation of my screen and some of my contacts). So I now have a not-very-smart phone which I have to re-start every time I want to use data. This is a business contract and the phone is less than two months old, but I'm not getting any effective support from EE. Android version is 5.0.2
me too, since last update. and app 'phono' shows "mobile data off" not got a time on it, but when i leave wifi coverage, it wont reconnect to cell data 2g/3g/4g. flightmode toggle to restore.
Abandon hope if you have this intermittent mobile data problem!
...at least until there is a software update, though I have no idea if that will help.
I have now tried a new sim card, a factory reset, and a replacement phone - which was provided only because I'm a business customer and I found a sympathetic member of staff. *By the way, I was told that if you are personal customer they won't consider replacing your phone if it is more than a month old - even if you started complaining about the phone as soon as you got it, the chances are a month will have elapsed by the time they put you through the hoops of a new sim, reset etc - and then it is too late to insist on a replacement phone.
In any case the replacement phone didn't resolve the issue so I have reached* a dead end. My phone fails to connect to data after having been connected to wifi - you have to do it manually each time you move away from a wifi connnection. At first I was doing it by restarting the phone, but am now following the advice of someone else who has the same problem and am going into flight mode and out again. *
This is not satisfactory, and it seems from reading forums that EE are to blame for the problem rather than Samsung, but I'm not 100% sure about that.*
Possible solution that works, for me, at the moment!
Having suffered this issue of my S5 (SM-G901F) not connecting to mobile data after being on Wi-Fi for a while unless switching airplane mode on/off for a few weeks; although it has probably been happening since the update I received late December; I have tried all of the turn this switch off, factory resets (x2), etc, etc, etc. and Googled the issue without success.
I have found this thread interesting, and I even tried calling EE support only to be told "you have tried everything that we would tell you to do" and "it wouldn't be a sim card, or handset issue, sounds like software". The reply was basically that like-it or lump it until the 5.1 update is released "by Samsung not EE because EE do not release Android updates". [Perhaps EE don't release the updates, but the stock rom is tested by them and their bloatware added before they eventually release it!!!]
Following my last reset I tried selectively re-installing the apps I used incase that was causing the issue. No Luck!
One last thing I tried was to look at every system 'thing' that I could find which used/switched any part of the mobile/mobile data/wifi - in addition to the settings I had already tried (all of which were mentioned in this thread previously). One thing I could not find not mentioned here, or anywhere, was the VoWi-Fi call on/off which I had always set to on as I do not live in a great reception area. Calling over Wi-Fi is great when you don't have a strong mobile signal.
Having 'played' with this setting for the last 24 hours I have found that the VoWi-Fi on/off appears to be a possible cure - for me anyway.:fingers-crossed:
When VoWi-Fi was set to off and leaving the phone connected to Wi-Fi overnight, the S5 immediately switched to mobile data this morning when I turned the Wi-Fi off . It continued to switch between Wi-Fi and mobile data all morning whilst out and about in and out of Wi-Fi connections - Woop Woop!!!
I then tried switching VoWi-Fi on (with Wi-Fi on and at home), leaving the phone for a number of hours, only to find that when I turned Wi-Fi off the phone refused to connect to mobile data even with a 'decent' mobile signal. The only way to get it to connect was to go back to switching Airplane mode on/off.
Switched VoWi-Fi off again, left Wi-Fi connected, left the phone for a couple of hours, etc. and hey-presto immediately switched to mobile data when I turned the Wi-Fi off. [Dances around the room because he's got the S5 automatically switching to mobile data again. Even though I'm at home with a great fibre internet and strong Wi-Fi connection!!!]
I do not know if this could be a solution for the others who are suffering from this issue, but it appears to be a solution for me at the moment. I thought I would share as your previous posts have helped me and you all seem to be pulling your hair out; like I have been; trying to find a solution.
Try it, it may work, but don't shoot me if it doesn't!
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Is it wi-fi calling that's causing the problem?
I have wondered if there is a link with wi-fi calling, but haven't tested it properly. I signed up with ee and bought the Galaxy phone specifically so that I could use wifi calling, as the town where I live (in the Scottish Borders) doesn't get a mobile signal strong to work reliably indoors from any of the networks. I'll try turning off wi-fi calling to see if that sorts the data thing (though I see that for one person above it did not). That would mean I wouldn't get calls or texts when I'm at home so it would not be a permanent solution for me. But in fact the wi-fi calling is not reliable anyway....
Brian_svc said:
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Click to expand...
Click to collapse
Brian,
You never know the way things are going with this issue; given that nobody seems to be able to pinpoint the fault; turning it on may just sort it!!!
still no change and its a pita.....

lost cellular data

So, when I woke up this morning I noticed my cell signal strength icon was one I haven't seen before. I tried rebooting and toggling airplane mode. I also verified that my sim is working in another device. I attached a screen cap with the icon.
Noticed something similar with mine. I had to turn wifi off, restart to get LTE data (verizon) then turn wifi back on. If restarting with wifi on the LTE data doesn't register.
that didnt work for me
update: had to factory reset, looks like verizon doesnt like that essential ph1 wont take all their bloatware, etc. might have to return the phone if this keeps up
My data connection has also become very erratic - and I've lost voice+data (VoLTE connectivity) wholly yesterday. Worked fine with the activated SIM from my HTC 10 from the 31st to yesterday.. Now, not at all, I've not been able to restore it since.
Really don't want to return it, as I really like the phone, but this has nexus 5x issues written all over it for long term use...
Hoping essential can get a certification and an agreement with Verizon before my return window is over (or at all)..
Pretty disappointed in Verizon here.
Sent from my PH-1 using XDA Labs
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
j1999t said:
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
Click to expand...
Click to collapse
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
i have global selected, as it covers everything the phone can connect to. i had the first one selected but it wouldnt show the lte+, just regular lte. i also have Enhanced 4g lte mode on. it just happened to lose service earlier today. if it does it again, ill probably return it after a visit to vzw
tech_head said:
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
Click to expand...
Click to collapse
I have the same settings as you, I had functional "enhanced 4G LTE" for the first 4 days as well... That ended yesterday morning abruptly, and I'm not able to bring it back.. There's more happening here.. How long has your device been on the Verizon network? Only a hunch - in a few days you won't have "enhanced 4G LTE" either, even though it'll still be checked, and provisioned for it.
Sent from my PH-1 using XDA Labs
Cellular network is not available
After 7 days my phone won’t make calls I can only use data I’m on sprint and it was working fine until today I call sprint they had no answers at all I email essential no answer now I can only use WiFi calling while home and axx out at work
So, upon further digging I found a place to look at some more in-depth stuff relating to signal stuff. I did some fooling around and switched it from unknown to lte/cdma/umts auto (prl) and it seemed to work after a few moments of time. Though it seems have gone back to t he unknown state again but is working normally for me now, so maybe it was changing states and then a reboot?
How I got to this screen was by punching *#*#4636#*#* into the dialer, and went to phone info
I'm having a similar issue. I often lose my signal. I will have the full triangle/bars but no label of the signal(LTE+/LTE/3G/1x/etc....) and no cellular data at all.
The only way I can get it to return is to restart the device. Happens a few times a day, can't be 100% sure why, but it often appears to be when switching from WiFi -> Cellular only.
I have Verizon, I have had a Nexus 6 and then a Pixel XL for the past 3 years, never once had this issue.
I had constant disconnects and lost of service with my Tmo sim. Tried my Xfinity (VZW) sim and it was great until this morning. Complete lost of service. Airplaned mode on and off, connected to old school RTT 1x.... lol This phone's cellular just plain suck for a lot of us regardless of carrier. Not sure if we just have bad phones because apparently there are those who claim they have great service and connection.
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
fade79 said:
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
Click to expand...
Click to collapse
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
defTwitch said:
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
Click to expand...
Click to collapse
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
I just changed it from global to LTE/WCDMA and I got LTE back almost immediately. Was weird and global had been working for me for awhile now so not sure what happened in the past few days...
wolfhelm said:
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
Click to expand...
Click to collapse
I had, right after writing this, tried *#*#4636#*#*
I set it to global as instructed in another post. The next time I drive a distance in the car I'll have to see if I have the same issue that only a reboot would fix again.
Thanks
I had the same issue and I resolved it a little differently than the previous posters. I turned on adb debugging and logged into adb shell and user-disabled com.redbend.app. This stops the Sprint oma-dm service from running. After doing this I no longer have the issue of my device not reinitializing lte after sleep or 3g.
I have essential on vzw but my only issue is my device won't connect to 4G. If I change network to LTE I get full 4G service but I'm unable to make phone calls. Went into vzw store and they told me you didn't get the phone from us so we cant help you. Day 14 fml
On Xfinity mobile, I had similar issues. Great LTE but sometimes calls just don't work at all. I mess with various settings and it'll work for a bit then so again. Gave up and ported over to Sprint for the free unlimited year which is still probably not worth it. Should've kept with Xfinity Mobile. Lol

Phone randomly no longer recognizes SIM (or WIFI), second time on same phone

I'm on T-Mobile network and had an issue two weeks ago where the phone randomly disconnected from the mobile network and stopped recognizing the SIM. T-Mobile store changed the SIM but it made no change so they offered to replace it but after a hard reset it magically worked.
Today I got the same issue and now the phone doesn't connect to the network (or WIFI for that matter). Before I do another hard reset I thought I'd post here to see if anyone else has had the same issue and if there is a suggested fix. I'm pretty stumped on this one.
I'm not rooted but the phone is unlocked through T-Mobile and I received the OnePlus unlock code but haven't done anything with it. Currently on the 10.0.27 build.
whiteblazer01 said:
I'm on T-Mobile network and had an issue two weeks ago where the phone randomly disconnected from the mobile network and stopped recognizing the SIM. T-Mobile store changed the SIM but it made no change so they offered to replace it but after a hard reset it magically worked.
Today I got the same issue and now the phone doesn't connect to the network (or WIFI for that matter). Before I do another hard reset I thought I'd post here to see if anyone else has had the same issue and if there is a suggested fix. I'm pretty stumped on this one.
I'm not rooted but the phone is unlocked through T-Mobile and I received the OnePlus unlock code but haven't done anything with it. Currently on the 10.0.27 build.
Click to expand...
Click to collapse
Were you on 10.025 build when it first started? If it's happening with multiple phones on multiple software versions,it makes me wonder if you need to file a ticket with T-Mobile on your line. If the Wi-Fi issue is happening only on the newer firmware, it could be the Wi-Fi was a coincidence and that there is something wrong with your network settings on T-Mobile'a side.
10.0.27 could have a Wi-Fi bug, as I'm hearing a few reports to this happening to a few people. But the mobile data side suggests something happening outside of your phone.
I know it's kind of a long shot, but it's what would make sense overall if this is happening on your replacement phone as well.
I don't recall if I was on 10.025 when it first happened, though I want to say I wasn't as I don't believe I have done any updates since it happened. I don't know why the WIFI is also happening, but bluetooth still works just fine (I didn't mention that in the beginning). When I try to select the "SIM & Network" menu in Settings it seems to freeze. If I file a ticket with T-Mobile I believe they would simply want to replace my phone entirely (that's what they were working on the last time I brought this issue to their attention). Just a point of clarification, I'm still using the original phone and having the issue a second time, when a full hard reset (with erasing personal data) seemed to resolve the problem, at least temporarily.
It sucks because I could just reset the phone again and probably fix it but it's a pain to continually restore all the settings, apps, and settings within each app. I could also replace the phone but then I will be getting a locked phone and will have to go through the unlock process again (which I could do, it wasn't all that bad).

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