Related
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
Click to expand...
Click to collapse
I will be going through that same exact process after work so... tag for later.
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Please make sure your At&t phone stays powered off until you can send/receive sms/mms from that carrier. You really don't have to leave it off for 24 hours. The intercarrier has gotten quite a bit faster that what it use to be!
Porting is always a process. Much less during a huge launch. Give it a little time and keep the old AT&T phone off.
Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.
Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Click to expand...
Click to collapse
You're probably right. I was actually surprised to see the number transferred so fast.. just figured it was all done at that point. I went ahead and sent Sprint CS an email just to see what they say about it. I'll post an update with resolution (if any) when it starts working..
Just wanted to update that I'm finally receiving texts from AT&T phones. I did have my old phone powered on this morning, so that might have been what caused the delay.
Turn off the phone then back on and go to.the system update menu and update profile. The porting can get hung up so update the profile and you should be good. Also sometimes the first call might say dial a correct area code even though its right. Dial out again and you will be okay after that
.
xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
Click to expand...
Click to collapse
I had to make a phone call on my phone for it to complete the activation process. It worked fine after that.
I transferred over from AT&T at around 3PM and I'm still stuck without a working line.
AT&T makes it as hard as possible to switch so people won't leave...jk
Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Click to expand...
Click to collapse
This is true. However, I ported at approximately 10:30AM PST from AT&T and my port was INSTANT.
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
gqstatus0685 said:
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
Click to expand...
Click to collapse
XD I feel your pain. I apologize for the long wait, since you were either suffering from the Sprint activation tool lagging nonstop, or employees not knowing what they were doing... Or both
gqstatus0685 said:
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
Click to expand...
Click to collapse
Wait, are you saying that you won't ever be able to send MMS to AT&T numbers? Or that it takes a while for it to work?
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
gqstatus0685 said:
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
Click to expand...
Click to collapse
MMS will start working soon, and if it doesn't, a profile update or a call to Sprint will clear it right up.
I wouldn't blame Sprint for not training our employees, per se. There are a lot of factors involved. Were they new? We had to have one of our new employees in my store just to have a body present, and it makes work insanely hard having to watch over and correct him every three seconds. Does that store regularly sell phones? I've seen stores in lacking wireless markets simply not remember how to activate phones. If you don't have lots of practice, you forget. Were they just working there for a job? I can name off tons of RS employees who don't have any business working in our industry, who are only here for the job. Lots of fresh-outta-high-school kids, mainly. One of my pet peeves
I used to work for RS back in high school and I should have went to the same store I worked at the reserve the phones. That store gets a lot of traffic and I used to sell like 50-60 phones a month.
The guys didn't know what they were doing and basically had to hold a piece of paper with instructions in their hands while doing the whole process. I'm very patience so I didn't care since everyone has to learn eventually.
.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.
Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App
lol thats crazy.
I seriously doubt HTC ran out of serials.
Well damn.....
Sent from my HTC Evo
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
Click to expand...
Click to collapse
Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!
815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*
Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.
haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".
Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.
HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.
campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
This
Sent from my PC36100 using XDA App
Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.
im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.
Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.
This guy got invited to Google Voice integration with Sprint preview.
See screenshots
http://dl.dropbox.com/u/18815554/google-voice-sprint-preview.png
http://dl.dropbox.com/u/18815554/google-voice-sprint-preview-1.png
http://dl.dropbox.com/u/18815554/google-voice-sprint-preview-2.png
http://dl.dropbox.com/u/18815554/google-voice-sprint-preview-3.png
Still no calls over wifi though.
Exactly what I'm waiting for. Hope they go live soon
i dont need a signature
Hope I get an invite! I've been a GV user since it was grandcentral. The minute I saw this I added in my email.
Good to see they are starting to roll this out to a few.
Hey, this may stray a little off topic but maybe you guys can help answer a few questions for me.
The situation...
I might be relocating to the island of grenada, dominican republic for two years for school. I have google voice on my phone and was wondering if I took my shift with me, can I just put it in airplane made, turn on wifi and receive and make calls with google voice while on campus/around wifi hot spots?
Sent from my PG06100 using XDA Premium App
lilgrass71 said:
Hey, this may stray a little off topic but maybe you guys can help answer a few questions for me.
The situation...
I might be relocating to the island of grenada, dominican republic for two years for school. I have google voice on my phone and was wondering if I took my shift with me, can I just put it in airplane made, turn on wifi and receive and make calls with google voice while on campus/around wifi hot spots?
Sent from my PG06100 using XDA Premium App
Click to expand...
Click to collapse
No, it's not VOIP. You couldn't make calls. SMS gets sent over data though so you would still be able to text.
^ Shift Faced
Hey, this may stray a little off topic but maybe you guys can help answer a few questions for me.
The situation...
I might be relocating to the island of grenada, dominican republic for two years for school. I have google voice on my phone and was wondering if I took my shift with me, can I just put it in airplane made, turn on wifi and receive and make calls with google voice while on campus/around wifi hot spots?
Sent from my PG06100 using XDA Premium App
Click to expand...
Click to collapse
I think Skype would be the way to go.
That's awesome; I really want to get this enabled on my phone. I already use Google Voice for voicemail, but I want my Sprint number as my Google Voice number because it's the number everyone already knows for me.
So is it safe to assume that if you already have a GV number you have to forfeit it in order to port your Sprint number to GV?
bcellis said:
So is it safe to assume that if you already have a GV number you have to forfeit it in order to port your Sprint number to GV?
Click to expand...
Click to collapse
bcellis - yes. you have 90 days to decide to switch back.
Has anyone tried contacting Sprint about getting an invite to the service? Maybe it's just a matter of talking to the right person...
That's one of the perks of working for Sprint corporate. The day after the PR about Google Voice and Sprint, a few of my team members and I received the invitation. I have to say we haven't had any issues with it up to this point.
Hey. Was wondering if anyone had a similar problem, or knew of a possible cause or fix.
Whenever someone on a carrier other then sprint tries calling my epic, they get a "your call did not go through, please try again 025T" error message. I can make calls to those same numbers, but they can't even get through to my voice mail.
Never had a problem like this. Started randomly last night. Contacted Sprint, and they tried the normal updating profile, prl, etc, but no dice.
I'm on Syndicate Frozen 2.2
Kernel Version 2.6.32.9
I'm using an airrave as well, but the issue is happening whether I'm using the airave or not.
Thanks for any suggestions or help guys.
Weird, yesterday my other phone incoming calls would go straight to voicemail. Called sprint and they went through the hands free activation to get it to work. I wonder if they are related.
Sent from my SPH-D700 using XDA App
Having the exact same problem. Also on Syndicate 1.2 and using an Airrave. Phone would only ring when I had the screen on or had just recently locked it. When the screen was off for a few minutes all calls would be routed to voicemail or just fail completely and I wouldn't even get a missed call notification.
Same here. While in airave range, incoming calls go straight to voicemail.
Sent from my SPH-D700 using XDA App
Funny story. I got a job offer thursday.. phone didnt ring. I got the voicemail friday NIGHT after business hours. I cancelled my contract and went to verizon. I raged but now I don't have to worry about this crap again.
<3iphone4
inb4 flaming ios
p.s. you could try using roam control and forcing verizon towers. I blame sprint being terrible
Also Airave here! Did anyone call Airave people? After the hands free activation it worked fine but if it happens again today I will call them. They love to update software and f%$k up people's phones.
kennyglass123 said:
Also Airave here! Did anyone call Airave people? After the hands free activation it worked fine but if it happens again today I will call them. They love to update software and f%$k up people's phones.
Click to expand...
Click to collapse
I called on Friday, but they didn't help much past restart your Airave and your phone, then call us back if you're still having issues.
I'll be calling in again today once I get home.
Btw, I know it's definitely an airave issue in my case, because calls come in just fine when the airave is powered off.
They updated the Airave software on Friday and screwed everyone's service up. Everyone call and yell to get full upgrade status or ETF waived and put on month to month. This is unacceptable and Sprint should be liable. I lost a $2000 AC job! Anyone want to start a class action suit since this is Sprint caused?
Sent from my SPH-D700 using XDA App
So, my daughter sent her phone swimming...I was going to let her use the Evo. I went online a could times wondering if I was just drunk or screwing up somehow...I'm not.
Every time I try to ESN swap to the EVO ("HTC wimax bar phone") I get shut down by a plan limitation and it tries to put that line on an indivudual plan.
Has anyone else seen this? I have been busy and not following Sprint news...
I had this trouble when activating online. As far as I know it has to be done over the phone.
Sent from my RamenizedEvo on Cricket.
KommodoreHeinz said:
I had this trouble when activating online. As far as I know it has to be done over the phone.
Sent from my RamenizedEvo on Cricket.
Click to expand...
Click to collapse
Never had online swap issues before.
But, I was coming back to say I had it done over chat. Now I just have to figure out why my data doesn't work yet. Had to flash off MIUI to get the programming menus...I'm sure it's something I can find here on the data.
All good now.
I never had problems swapping phones online with my family plan till a few Weeks ago i had to call them to swap phones, the guy told me that online doesn't recognize family plans...that's funny cause i swapped phones number of times with no problem
Sent from my PC36100 using XDA
i no when i try i cant ever get to work but when wife does it BLAMMO works for her. whats funny is turning the wifi on gives her a fit....LoL im laughing with ya babe rem tht. =) #10 thank god