Before I call HTC, does having about 20-30 specs of dust near the top of the screen qualify for getting my phone replaced? I don't want to have to pay, but I would love if i could get rid of these. I have a small dent (only in the metal part) on the top left corner where most of the dust is. It was here way before this (dropped it about a week ago, almost cried), so it's not because of that. If this has happened to you how was HTC on the replacement?
Konqeror said:
Before I call HTC, does having about 20-30 specs of dust near the top of the screen qualify for getting my phone replaced? I don't want to have to pay, but I would love if i could get rid of these. I have a small dent (only in the metal part) on the top left corner where most of the dust is. It was here way before this (dropped it about a week ago, almost cried), so it's not because of that. If this has happened to you how was HTC on the replacement?
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the only way is to call them and find out, they are pretty nice and honored my warranty even though i wasn't the first owner.
You really want a refurb?
I too have some dust on the bottom. Im not original owner either. Not sure if i should try to get it fixed or just live with it. Mine is in perfect condition otherwise, without any scratch or imperfection, a refurb might comeback dustfree but could have other imperfections.
Yes. It's covered.
I had a single spec of dust under my screen and an unlocked bootloader from before the method to root without unlocking surfaced. "Expedited Repair" got my phone back to me after about 7 days with no charge, and they relocked my bootloader. Never had to unlock again to root which I was glad for, as I hated that padlock icon every time I rebooted.
I had a lot of dust under my screen and they sent me a refurb over night. Refurbs are just ones that failed QA and go back to be remanufactured.
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well yah my sisters titan (yes almost everyone in my family has a titan) has experienced the most abuse of our 3 titans.
i posted some pics.guess what it still works.
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Does the touchscreen still function with that crack in it? I have had 3 Moguls, none have been dropped or abused, all look(ed) cosmetically perfect. The first two had had broken usb ports, one had a failing keyboard, all have the dreaded white spot. My latest is already showing ominous signs with a button back light stuck on and the usb port becoming very touchy. Maybe I should be beating the piss out of them?
yes the touch screen still does work but its a bit stiff and really hard to use i offered to open it up and switch the screens out for her (ive opened up my dads and replaced the screen) but i couldnt find the new screen i bought.
ive had my mogul for about 3 months after it replced my i760 and i have the white spot on my screen and the usb port is already touch and i havent even dropped it once. I would be pissed if i had dropped it.
have dropped mine many times. work in mills as a welder/millright and have it on my 24/7, in dusty, ashy, humid heat, grinding dust, hot slag, metal dust/shavings and all. have dropped it in the snow, dog has stepped on it many times... all that is wrong is the center button on the dpad dont work and a light spot about 1/8" around in the bottom corner area. i think the manufactures warranty should cover it huh? haha if not i made sure to get insurane
The Tab is the first gadget I have meticulously looked after buying it a screen protector, leather case etc. What a surprise it was when I took it the case and found some minor yellow faint marks... Ignoring them thinking it was the light I put it back in the case...
Fast Forward 1 month
The yellow patches have increased and are now an unsightly brown!!
It really does look like Samsung have been hit by the same issue the original white iPhone did.
The below picture has had the main marks highlighted in red circles. The other marks are the poor quality camera of the *ahem* white iPhone I own...
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What do others think? I have tried using my glasses cloth and cannot remove any marks. It's not got wet and it certainly hasn't been overcharged...
Maybe contact Samsung for a warranty replacement? I'd be miffed if my device turned brown over time.
Just off phone with them. EXTREMELY quick to say it is nothing to worry about but their technicians would like the device back for repair as soon as possible.
Was a weird call actually, normally you just get the whole 'please send your device to here and we'll fix it if needs be'. This time I got:
'Mr James, I need to call you back after I have checked something..'
Then on the call back
'it is nothing to worry about, your handset will be absolutely fine but we would like it back as soon as possible for repair. Again it is nothing to be concerned about.'
Sounds rather suspect to me.
Lol, sounds like they think it's going to burst into flames and cause bodily harm resulting in very expensive litgation. Enjoy your new tab when you get it
I dropped my phone and destroyed the screen a few weeks ago. Fortunately I was insured, they agreed to fix it and I got it back inside 10 days or so. Problem, the damn screen was loose at the top corner - you could fit a fingernail in easy. So, more than a bit annoyed I called them up and they apologised, said they'll pay for the postage and they'd sort it out.
Sent it back and they just returned it with the same damn problem! I can lift half the screen out of the case if I pry my fingernail under the (already loose) top edge - see attached photo. You can push it back in place, everything works fine but it works loose if worn in a pocket like normal.
Clearly their engineers are incompetent and I don't know if I can be bothered to return it AGAIN to find most likely the same problem repeated. Looking at the inside it seems that it's just a bad glue job - I can see sticky stuff that's meant to be holding it in place. :silly:
My question is - could I just reglue the screen in there? Does anyone know what kind of glue to use?
If it's covered by insurance get them to fix the problem at their expense as if you glue it yourself you would render insurance invalid if any other problem happened they wouldn't fix it as it would be voided because you glued it yourself
*Sigh* - yeah like I said - send it back a 3RD TIME? I really think they have trained chimps doing the repair work.
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Just noticed that on the left hand corner of the screen is a small shiny patch. It is not a scratch on the outside of the screen. It appears to be between the screen and the glass. Pictures don't do it justice. It is very noticeable outside, because it is very shiny. My question is, what is it and can I fix it? It is visible whether the LCD is on or not. Doesn't look like anything has cracked, or seeped in. Wasn't there earlier...
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Seems that the gorilla glas and your screen got off a little bit. Since they are glued together it could be the case. You must disassemble your device to know more
Looks like glue between digi and LCD had a failure. Is it a device you bought used?. If so whoever changed digi messed up on glue job. If its device you got new from google I would RMA......that is definitely a manufactures defect.
maulich said:
Looks like glue between digi and LCD had a failure. Is it a device you bought used?. If so whoever changed digi messed up on glue job. If its device you got new from google I would RMA......that is definitely a manufactures defect.
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I bought almost new, nearly 1 year ago. Wasn't like that last week. Don't think I can RMA it to anyone. Guess if it gets worse I can replace the screen...
Thanks for the responses...
LG have 2 year warranty on all their phones, including nexus 4
DrFredPhD said:
LG have 2 year warranty on all their phones, including nexus 4
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Yeah, I got in contact with LG support on Friday and they're getting back to me. Hopefully get a replacement screen.
I got my note 4 day after launch and yesterday morning a bubble showed up under the glass on the left top corner of the screen At first I though it was the screen protector that had a bubble underneath but after taking the screen protector off it is actually under the glass. The bubble is about half inch long by 1/8th inch wide or so. I couldn't find any info on anyone else with this problem. I went to Tmobile and they sent a replacement phone out right away. Anyway just seeing if anyone else has had this problem. There is no damage to the glass or screen just a bubble under the glass. XDA wont let me post photos in my posts yet so once I'm over 10 posts i'll put some pictures of it up.
Looks like glue wasn't cured right. Were you able to "push" bubble out by pressing on screen or is more like cured glue separated from glass?
Sent from my SM-N910T using XDA Free mobile app
Pressing on it doesn't make the bubble go away or change shape in any way.
be good if some way we can see a picture.
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[/URL][/IMG]
There it finally allowed me to post photos.
yeah that's a strange one! Only thing I can think of is that it was there when you first bought it, but it was too small for you take notice until it got bigger!
Exchange!
This is the adhesive that fuses the LCD panel to the glass digitizer separating. Definitely a factory defect and definitely get it exchanged. This should not be happening.
Mine is separating in the same spot. Can only see it when the light it on it just right, hasn't gotten as bad as yours yet
Inb4 bubblegate