Database Users

[Q] Warranty exchange t-mobile , not purchased T-mobile

I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks

Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
Sent from my SGH-T959 using XDA App

crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I bought it from a third party not T-mobile , there will be no record.

ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
Click to expand...
Click to collapse
I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.

I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
Sent from my SGH-T959 using XDA App

Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
Sent from my SGH-T959 using XDA App

ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
Click to expand...
Click to collapse
I bought my from Ebay and exchanged my no question asked. Just give a try first.

Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
Sent from my SGH-T959 using XDA App

mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I agree. You should definitely call and say it's your phone.
Sent from my SGH-T959 using XDA App

I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks

I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
Sent from my SGH-T959 using XDA App

If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
Sent from my SGH-T959 using XDA App

Ok Great . Thanks for all the reply's. Calling them now...
will update post

jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I never had a warranty the phone comes with a one year warranty I thought

nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
Click to expand...
Click to collapse
The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant

Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow

I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
Sent from my SPH-D700 using XDA App

Have you used the phone at all on your account?
Sent from my SPH-D700 using XDA App

mikel719 said:
Have you used the phone at all on your account?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
yes for a week

They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
Sent from my SPH-D700 using XDA App

Wifi calling will not happen for G2

That's what the tech rep supervisor for tmobile told me. He said the G2 isn't designed for that feature like the MyTouch HD is. He said even with the apk the hardware wouldn't support that on the G2. Is he right or wrong?
Sent from my T-Mobile G2 using XDA App

I dunno. I don't trust tmo anymore.

I would assume he is wrong. Why wouldn't this phone be able to do it? Doesn't it just need wifi to be able to do wifi calling? Is that a stupid assumption?
Sent from my T-Mobile G2 using XDA App

Ugh. I'm a tech rep myself for tmo(taking a leave of absence at the moment), and I hate it when I hear stories like this. Look, he's wrong about the wifi calling app needing some kind of special hardware to do wifi calling. With the software, the phone is perfectly capable of it. The question is if tmo will choose to bring the wifi calling app(and possibly drivers?) to the G2 or not.
Either way, I'm willing to bet that the app will find it's way onto these forums and we'll have it working on the G2 in no time.

Sounds like he was suckering you into buying a mytouch.
Sent from my T-Mobile G2 using XDA App

The reason for my call was to get rid of the G2 and upgrade to mytouch. My phone doesn't have reception inside my house and I had wifi calling I would be able to make and receive calls. He told me exchanging or working out a deal to get the mytouch isn't possible at all and that I won't be getting wifi calling for the G2.
Sent from my T-Mobile G2 using XDA App

The G2 is capable of Wifi calling and it will be included in the OTA update thats going to start rolling out tomorrow. I was told the update for the MyTouch 4G and the G2 will begin rolling out tomorrow but I just got an OTA Maintenance Release on my MyTouch 4G about 10 minutes ago. I've seen the wifi calling work on the G2 as well as the wireless hotspot. You will definitely have them both.

20feettall, do you work for tmobile? Or going by info you might have found online?
Your comment gives a sigh of releif.
Sent from my T-Mobile G2 using XDA App

Yea I work for T-Mo
Sent from my HTC Glacier using XDA App

20FeeTaLL said:
Yea I work for T-Mo
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Lets see if this ota is for real this time
Sent from my T-Mobile G2 using XDA App

Oh I hope you're not screwing with us.
Sent from my T-Mobile G2 using XDA App

ultma75 said:
Lets see if this ota is for real this time
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
It's definitely coming, think about it. TMo just announced the tethering plans and the tmo comet, mytouch, and optimus t launch tomorrow all with WiFi hotspot out of the box. I've seen the updated software running on the G2, one of my best friends is a field rep for HTC.
Sent from my HTC Glacier using XDA App

I wouldn't get anything out of screwing with you. Just sharing the little bit of info I have.
Sent from my HTC Glacier using XDA App

Hopefully true need my wifi calling.
[G2/HTC Vision]

luis86dr said:
Hopefully true need my wifi calling.
[G2/HTC Vision]
Click to expand...
Click to collapse
I will say that my experiences with WiFi calling on the Mytouch 4G haven't been good at all. The call quality is terrible sometimes, to the point where the person on the other end of the phone can't hear me at all. I haven't tried it since getting the ota update tonight. I hope it works better now.
Sent from my HTC Glacier using XDA App

i hope your right, although im a bit skeptical.....
either way, got logcat ready

Do we need to pay extra on our monthly bill to use the wifi call feature?
Sent from my T-Mobile G2 using XDA App

it will happen starting tomorrow. if the update blocks even temp root idk.. ill wait a few days before i accept update and see what people report.
via tmonews
http://www.tmonews.com/2010/11/t-mobile-g2-to-get-wi-fi-calling-update-starting-tomorrow/

dilfatx said:
Do we need to pay extra on our monthly bill to use the wifi call feature?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
No you don't because its not uma calling. You will just be using the wifi signal to make calls instead of the tmo network.
Sent from my HTC Glacier using XDA App

dilfatx said:
The reason for my call was to get rid of the G2 and upgrade to mytouch. My phone doesn't have reception inside my house and I had wifi calling I would be able to make and receive calls. He told me exchanging or working out a deal to get the mytouch isn't possible at all and that I won't be getting wifi calling for the G2.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Just speak with retentions and tell them you don't have service at home so they need to let you out of your contract..which they have to do providing you can prove it....then say if you had a phone with wifi calling like the mytouch instead you could stay with tmo
Sent from my T-Mobile G2

[Q] New or Refurb?

I just received a replacement Epic from Asurion after I cracked the screen and reported it lost. The replacement Epic appears to be new but I want to be sure. How can I tell if there is any usage on it?

WhiteWidows said:
I just received a replacement Epic from Asurion after I cracked the screen and reported it lost. The replacement Epic appears to be new but I want to be sure. How can I tell if there is any usage on it?
Click to expand...
Click to collapse
I know on the hero there was a menu you could go into to see the life values of the phone, how much data, how many minutes - it even had a spot for refurb date if it was refurbed. its one of the EPST menus.

Kcarpenter said:
its one of the EPST menus.
Click to expand...
Click to collapse
##RTN# in the dialer.
Sent from my SPH-D700 using XDA App

apogee82 said:
##RTN# in the dialer.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Yup that's it.
Sent from my SPH-D700 using XDA App

Dude you can get broken screens fixed for free now at a sprint repair center. Call back the ins tell them you found your phone, send it back (if you can) and get your phone fixed for free!!

[Q] touch screen wako?

Well I installed cm7 and it worked great until today. Now my touch screen doesn't respond unless the physical keyboard is out? Any ideas what the problem is? Thinking of ruuing to check if its the rom?
Sent from my PG06100 using XDA App

Don't know why that's happening, but why don't you just try flashing a different rom instead of ruuing?

Ill nandroid real quick. :/ ill see really want to try sense 2.1
Sent from my PG06100 using XDA App

Still doesn't work, only works when keyboard is fully out, any ideas??

NinjaMan691 said:
Still doesn't work, only works when keyboard is fully out, any ideas??
Click to expand...
Click to collapse
Take it back to Sprint. Sounds broken.
^ Shift Faced

I bought it from radioshack online? You think its fixable at a sprint store?
Sent from my PG06100 using XDA App

NinjaMan691 said:
I bought it from radioshack online? You think its fixable at a sprint store?
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
No. They don't fix anything. They'll either say it's defective and give you a refurb or if they think you broke it send you off to Assurion to pay your $100 deductible.
EDIT: I should read. They'll probably send you back to Radioshack.
^ Shift Faced

Bad phone??

OK so my girlfriend dropped her phone and then it wouldn't boot...I checked it out and when you try to turn it on the screen will flash then vibrate once then go all black. It was rooted and had custom rom on it..royal ginger...any ideas if I try to get into bootloadr the screen will stay on but black and the little orange light as well
Sent from my HTC Glacier using XDA App

Do a warranty exchange, don't say you dropped it... instead just say it stopped working out of nowhere.
Sent from... It doesn't matter!

Teo032 said:
Do a warranty exchange, don't say you dropped it... instead just say it stopped working out of nowhere.
Sent from... It doesn't matter!
Click to expand...
Click to collapse
YEah i called and they said they could only exchange it for a sidekick 4g or a galaxy s 4g?? =[
EDIT**** doesnt have warranty so they said i could still exchange it but for 20 dollars. Can i just got into a tmobile store and swap it out there?