Database Users

Endless reboot...

Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi

I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.

Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.

That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?

twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
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if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
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I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.

ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon

Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App

Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App

Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.

Have any of you had to send it back?

I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App

Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.

Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App

My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.

i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.

jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
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That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App

lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
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Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way

I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right

Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one

cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
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Did you unroot your phone before exchanging it or did you leave it rooted?

dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
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Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry

ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
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Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.

cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
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Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.

ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
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Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.

Bought a used Galaxy Tab. Dead pixels on screen...

Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?

Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
Sent from my GT-P1000 using XDA App

How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.

Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist

Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?

Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.

Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?

it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
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Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.

student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
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Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.

Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!

^ coo good thing u weren't stuck with a defective tab

[Q] Dead Atrix, Fight For New One or "Refurb"?

I bought my Atrix Feb 22 the day it came out. 1 month and 2 weeks later I sent a text message, went to check the phone 20 mins later and it was powered off. Never powered on since (tried everything to fix it). Not rooted, 100% stock with few apps, never dropped, huge Otterbox case and screen protector. I bought it from RadioShack, they said I had to talk to AT&T and that they wouldn't give me a new phone cause its after 30 days.
Anyway, AT&T sent me a refurb...or a used phone...or whatever it is. Well it has some defects of its own. I don't want to run around switching them phone after phone until I get one that works correctly. If I complain do you think I will get a new phone? Would I go to RadioShack or AT&T for that? And lastly, does anyone know what kind of phone I received from them, used, repaired, etc?
My refurb phone does this weird thing at startup, like it wants the lights to turn on but they dont. Also the bottom lights come on when they want and the green message light does as well. Otherwise the phone works fine it appears. Only had it for a day.

I went through this with verizon recently. The best you will get is a refurb. It really sucks because you are most likely never going to get a phone that works.

you can try motorola support, they might ask you to send the phone for repairs though.

If you replace the phone 3 times you can choose a new one oev.
Sent from my SAMSUNG-SGH-I897 using XDA App

the above post is correct, i did that last year and finally they sent me the better version of the phone i had, and it was new not refurb.

So I need to go through 3 Refurb phones, or 1 New phone and 2 refurb phones?
This is my first refurb after my original new one died. While this phone works, it just doesnt seem to be godly like my original one was. It has restarted a few times, camera app froze, lights at the bottom do what they want, all things my original phone never did.

Sell it on Ebay, get a Nexus S.

Talked to ATT for what seems like the 12th time and they will send me another refurb. I asked the tech how many refurbs do I have to go through before I get a new one and he said he had never herd of anyone getting new phones for their problems. Any comments regarding this?

TareX said:
Sell it on Ebay, get a Nexus S.
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Thanks for your insight.
Generally, ATT is a pain about giving away new phones. I don't think there is a cut and dry way of getting a new phone, but some people get lucky and others don't. Honestly... most refurbs are alright though. Nothing to get too fussy about unless there is actually something wrong with it. It is agitating though.

Well there is something wrong with this refurb. But if I get another refurb that is defective I honestly should get a new phone. Maybe if it had been a few months I would be ok with a refurb but the phone is a month and a half!

Getting replacement tomorrow

I have owned an s3, s4, note 1,2,3,4 and this is the first time i have had to return a samsung phone.
The lag was so bad, and i posted for help and tried everything, that when i showed the manager today he even got frustrated trying to navigate the thing.
I even took it to a samsung service store and they admitted it was a lemon, as she called it.
Even better i really wanted a white one and he is going to let me swap my black for the white one he is getting tomorrow.
So to those who have denied, or called out those complaining of lag, it is real and is a defect.
I tried every unit at the samsung store and every one from every carrier was lag free.
I have used more foul language and lost more sleep the past week trying to fix that damn thing it is ridiculous. Thank God i can sleep well tonight knowing i am getting a new one tomorrow.
Just as an add on, i know there are some good and smart phone reps out there, but the few samsung people i dealt with over the phone and the one in the store were about as knowledgeable as my parents. I love it when they read the script to you on their computer screen lol. "Have you taken the battery out and restarted?" Really?
Anyway, for those of you experiencing problems, the way i see it is if i am gonna spend almost a grand on something it is gonna be right. I understand there is always issues with the first batch of anything, but this was my first time going through it and i feel for the guys who have had to swap devices out three and four times.
I pray the second one is right.
A thank you to everyone who tried to help me solve the problem, even though it was defective you all helped me learn a lot more about phones than i knew before this happened. I have been on this site since I owned my htc hero and hd2 and through the years I have seen some rude and disrespectful members, but I have also met some good friendly people and made friends. No doubt my rambling post will get some knocks but it is part of the game.
Thanks for reading.
One last thing, does anyone here own a Note 3 that they are keeping? There is a reason I am asking and I will tell you why when i get a response.

Well my 1st N4 had a dead pixel and my 2nd had crappy machining on the aluminum edge. The cnc machine basically gave up on doing the right side chanfer. ( shiny part on the aluminum trim) half way up the phone. Didn't noticed till late at night.. Im on my 3rd and this one is good.
Sent from my SM-N910T using Tapatalk

Mayonesa said:
Well my 1st N4 had a dead pixel and my 2nd had crappy machining on the aluminum edge. The cnc machine basically gave up on doing the right side chanfer. ( shiny part on the aluminum trim) half way up the phone. Didn't noticed till late at night.. Im on my 3rd and this one is good.
Sent from my SM-N910T using Tapatalk
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l hope I don't have to go to a third. I may go more insane

I'm on my second N4 too. My first was a nightmare to get set up (took 1.5hrs in the store), lagged like crazy, had a back button with a mind of its own and rebooted at random.
I'm very happy with my replacement N4.

Anyone notice speaker crackling. I have noticed this on my phone.

To OP, or anyone else who had to return a N4, were any of you rooted?

p()()pypants said:
To OP, or anyone else who had to return a N4, were any of you rooted?
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Good question.
I am having data issues and was told by T-Mobile that I am still within my Buyers Remorse period and can swap out the phone if I want to, which is what I am thinking of doing tomorrow.
Just wondering how the KNOX / ROOT situation will go or do they not even look at it? Please advise

I was rooted and Knox tripped on 2 N4 returns. I did mail in returns. Both were refunded within 3 days of my return package arriving at T-Mobile.

Tmo reps don't check for tripped knox or root.
I do know the Tmo my account checks for that tho

I did keep my note 3. In my opinion it runs better than the 4 ?

randpost said:
I was rooted and Knox tripped on 2 N4 returns. I did mail in returns. Both were refunded within 3 days of my return package arriving at T-Mobile.
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Might I ask why you're on your 3rd N4?