for some reason my battery is dying even when the phone is off yesterday i turned the phone off at 59% and 2 hours later i turned it back on and it was at 23% it started yesterday my phone went off and it didnt want to go back on i had to remove the battery and put it back in the phone was never dropped or anything. can my battery be damaged i got a app from the market called battery checker and it says the health is good but from a full charge is says expected remaining time 3h20m if the battery is damaged does tmobile replace them?the g2 is stock with no overclock
If your in your remorse period yeah. Else call htc.
[G2/HTC Vision]
Yes tmobile replaces batteries. Just call 611 and say PDA or Technical Support and it should route you directly to tech. Tell them what you told us and more than likely you'll get a new battery asap.
thanks for the response im going to call tmo right now
Related
I'm at a loss.
A week ago, phone started random resets and looping resets - usually when using a significant resource (i.e. camera, web).
I removed everything, reflashed rom, reflashed the Cingular rom etc. to no avail - same problem.
Today, I'm running the bare bones cingular rom without add ons. Seems like I'm doing fine - battery down to about 88% at 5pm which seems okay (I push mail from the exchange server). I take a picture with the camera and go to send it via email and the phone starts looping resets. I soft reset and I get a low battery message - 12%. I went from 88% to 12% in about two minutes.
Any expert opinions? Is it just the battery or is my phone turning into a brick?
Thank in advance.
Sincerely,
Jonathan
First off how old is the phone? It could be time to get a NEW battery.. these batteries have shelf lifes.. lol.. there days are numbered.
Phone is about 1.5 years old.
Update:
Interesting update:
Powered the phone off to pull the battery and check it out as I am looking for a new battery on ebay.
When I power the phone up, it now says battery is at 67%
- this makes me concerned that there is a hardware problem with the power management system in the phone...
thoughts?
"bump"
Any help, all. I would really appreciate your insight.
I'd start by buying a new battery. 1.5 years is a long time for a rechargable battery.
I am having the EXACT same problem.
I even bought an OEM Sanyo on eBay. No change. Then, I complained to Cingular and they replaced the phone (it took a LOT of complaining).
I put the new battery in the new phone, totally vanilla install. It worked great for a couple of hours, then the problems started happening again.
WTF? New phone, new battery and it's still happening.
Yeah - probably no way any level of complaining is going to score me a new phone from Cingular because of the age. I have a new battery on the way, but I am worried that it might be something with the charging circuit or something. Wish somebody with some expertise would speak up on this...
If you are lucky: they sell extended batteries on eBay. I bought me one for my TMO USA VARIO. The stand-by times are really amazing!
In case you consider to buy an extended one make sure that it comes with the battery door as pictured at the link below!
In general the prices on eBay are very low, so, if you are planning to keep your phone a bit longer you might want to buy 2 or 3 batteries at once? (Saves shipping and I really expect that the batteries will soon not be available any longer since the WIZ is discontinued.)
Link to eBay item:
http://cgi.ebay.com/For-Cingular-81...ryZ15034QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
I had this problem. Looping reboots, might work for 5 minutes but then a constant cycle of reboots. Mine is a years and 2 months old.
I though it was the phone and was ready to ditch it. The battery showed a good charge.
I bought a OEM battery off of eBay for 10 bucks and the phone has not had one issue since.
No question it was the battery in my case.
Excellent. Thanks for the response. New battery was purchased last week and should be here soon, so I'll let you know how that turns out.
Might also take a look at the extended battery - seems like a neat feature, although it looks like it would keep the phone from fitting in my car stand (I use tomtom with it).
I'll post a reply when I find out if it is indeed the battery.
Thanks again.
Its a battery issue.
I had this problem before.
I would charge my phone using some 3rd party cradle and some how it screws my battery up.
for exmaple. The phone would say the battery is fully charged. but when i use it. the phone only lasts 5 mins.
after awhile. not matter how i charge the battery the battery never went to it's full charge. and like you, it keeps looping.
this was an OEM battery that i had for less then a year.
i got a random cheap battery off ebay to test it. and now it works fine.
i threw out the old battery.
UPSATE
UPDATE: It was..... the battery. Easy OEM replacement off ebay for less than 5 bucks. Running like a champ again. Thanks for the insight. Hopefully this helps someone else in the future.
Cheers!
- JB
My battery life on my EVO is horrible 6-8 hours even when not in use, (TRIED EVERYTHING TO FIX IT INCD. Juice Defender, Different ROMS, Different Kernals, EVEN WENT BACK TO STOCK. So i called up sprint to get a replacement phone via my insurance $100. Tech Support sent me to a Sprint store for diagnostics everything came up fine with the test called Tech Support back they advised me that they can send me a replacement battery for free and that if i continue to have issues that to call them back and they will work out an exchange of the phone if possible.... here is hoping my new battery works.
If anyone needs a free battery call Tech Support and let them know.
gessin64 said:
My battery life on my EVO is horrible 6-8 hours even when not in use, (TRIED EVERYTHING TO FIX IT INCD. Juice Defender, Different ROMS, Different Kernals, EVEN WENT BACK TO STOCK. So i called up sprint to get a replacement phone via my insurance $100. Tech Support sent me to a Sprint store for diagnostics everything came up fine with the test called Tech Support back they advised me that they can send me a replacement battery for free and that if i continue to have issues that to call them back and they will work out an exchange of the phone if possible.... here is hoping my new battery works.
If anyone needs a free battery call Tech Support and let them know.
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And then we wonder why companies change policies or up the prices but good to see they took care of you
yea you hold a mini pc in your hands ... i DEMAND 48 hours battery life !
Sporkman said:
yea you hold a mini pc in your hands ... i DEMAND 48 hours battery life !
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Oh come on.. if he truly isn't using the phone at all it should last more than 6-8 hrs. I can get 6-8 with HEAVY usage. My stand by times with light to no usage go past 15hr easy. Its not unreasonable to expect 6-8 standby.
Just make sure you have all your account sync frequencies at a reasonable interval. No need checking every single social network every 10mins. Hoping it works for you.
Sporkman said:
yea you hold a mini pc in your hands ... i DEMAND 48 hours battery life !
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**** mode: [ON] OFF
lol
But more seriously, yeah he should be getting way more battery life. I get 8 hours of I'm lucky and the stars align. I use the hell out of my phone at work. Literally listen to music about 6 hours, send/receive a couple hundred texts on average. Check xda/engadget every so often. So yeah, if he can't get 8 hours when Barely using the damn thing, I think he deserves a replacement battery.
afflikt3d said:
lol
But more seriously, yeah he should be getting way more battery life. I get 8 hours of I'm lucky and the stars align. I use the hell out of my phone at work. Literally listen to music about 6 hours, send/receive a couple hundred texts on average. Check xda/engadget every so often. So yeah, if he can't get 8 hours when Barely using the damn thing, I think he deserves a replacement battery.
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Hopefully it's the battery and not the way he has his phone setup and using it as an excuse to get a free 2nd battery
DirtyShroomz said:
Hopefully it's the battery and not the way he has his phone setup and using it as an excuse to get a free 2nd battery
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Very true. I went through something similar when I first got the phone. The battery would die in about 4 hours of more than average usage. I was mad and thought either the phone or battery was bad. But then I joined xda, read a TON of stuff about battery life and realized it was my fault. Absolutely everything was always on. Bluetooth, 4g, autosync Facebook twitter and gmail, etc... once I learned how to power manage, the phone has been great.
Has anyone noticed a severe drop in battery life with the new over the air update? Since the new update my phone lasts around 12 hours before I'm running looking for a charger.
Yup, having the same problem and I can't figure out why.
Keep an eye on this post
http://forum.xda-developers.com/showthread.php?p=9931380#post9931380
Thanks topdawgn8, that seems like that is probably the issue. Unfortunately I am not rooted and it doesn't look like I can revert to an old PRI or software version w/out unlocking. =/
My friend actually had his evo battery die suddenly while it was on the charger after the OTA, he showed me a thread on sprintuser forums that showed several other people having the same problem.
He tried my battery and his phone worked again, his battery didn't work in mine, so his battery just completely died and would not charge, wouldn't boot up for more than a split second either.
He took it in today and asked them to replace the battery, they were out of stock and the sprint salesman gave him the battery out of an evo he was holding lol.
Battery life for me is about the same after the update, but my is phone completely stock.
I bought my nexus 6p a few months ago second hand from swappa.com. I like others have experienced the early shutdown problem and at first i let it go however it continued to get worse and the battery would barely last my one hour ride to work. I decided to contact google just to see what would happen. I was sure my phone was out of warrantee which the tech support rep confirmed. I told her my situation and to my surprise she said that since this is a known problem, as a one time courtesy they will take back my phone and send me a refurb. Just wanted to share my story in case anyone else here is having a difficult time with this. I cant say yet whether or not i still have the problem but will report back after a few day sif anyone is interested. i'm sure the battery life will be better though.
edit: i even explained that i bought it second hand from sappa.com and thats why i am not the owner in their system. It seems the phone just needed to be originally purchased from them instead of a third party like a phone company.
Bmanc42 said:
I bought my nexus 6p a few months ago second hand from swappa.com. I like others have experienced the early shutdown problem and at first i let it go however it continued to get worse and the battery would barely last my one hour ride to work. I decided to contact google just to see what would happen. I was sure my phone was out of warrantee which the tech support rep confirmed. I told her my situation and to my surprise she said that since this is a known problem, as a one time courtesy they will take back my phone and send me a refurb. Just wanted to share my story in case anyone else here is having a difficult time with this. I cant say yet whether or not i still have the problem but will report back after a few day sif anyone is interested. i'm sure the battery life will be better though.
edit: i even explained that i bought it second hand from sappa.com and thats why i am not the owner in their system. It seems the phone just needed to be originally purchased from them instead of a third party like a phone company.
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Let us know how it all works out, how long it takes to get the refurbished one which I've heard can be a different color if that matters to you but should be the same capacity. Did they ask for a credit card in case they don't get the return unit?
I think I'd personally rather just change the battery first ( https://forum.xda-developers.com/showpost.php?p=72934124&postcount=25 ) to see if it solves the problem without losing my 1.5 yr+ whole setup-dealing with restoring files that I did however backup but it's good to know Google has offered this one time courtesy since it's a real issue that a Google store device shouldn't have. My fingerprint sensor on my stock Nexus 6P is getting annoying slow too often ( for some it's stopped working entirely https://productforums.google.com/forum/#!msg/nexus/vLbK8_TF7vE/27XCSnZvBQAJ ) so maybe I'll contact Google to see what they say - https://support.google.com/nexus/answer/7109524?hl=en&ref_topic=7084203.
I just installed the latest July 5 security patch update (this Build N2G48B of 7.1.2 took a long time to boot & still finishing update) which seems to have helped my fingerprint sensor speed so far but more time will tell..
to answer your questions, i ordered it the sunday before independence day and recieved it thurs. they used fedex 2 day shipping.phone is the same color and capacity. they put a hold on my credit card for almost 800 until they recieve the old phone back. battery life is substantially improved. I am so used to plugging the phone in every chance i get that i have not had a chance to see if it actually goes to 0% yet but i did get it down to about 15. ill post back in a few days to let you guys know if i still have the early shutdown with this refurbished phone
I did the same exact thing on Sunday, I got my phone on Swappa with Nexus protect that was transferred to me. The battery issue has become a serious issue sometimes dying at 50% so on Sunday google changed original owner in "google tools" to me so it appears as if I bought it from them and also issued me an out of warranty RMA. I placed the order yesterday once I got the funds for the hold ($588 for 64gb 6P) and the phone shipped today.
Bmanc42 said:
to answer your questions, i ordered it the sunday before independence day and recieved it thurs. they used fedex 2 day shipping.phone is the same color and capacity. they put a hold on my credit card for almost 800 until they recieve the old phone back. battery life is substantially improved. I am so used to plugging the phone in every chance i get that i have not had a chance to see if it actually goes to 0% yet but i did get it down to about 15. ill post back in a few days to let you guys know if i still have the early shutdown with this refurbished phone
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Thanks for starting this thread, did they send you a prepaid postage to return your device with your refurbished replacement?
Could you-everyone install AccuBattery as described in thread https://forum.xda-developers.com/showpost.php?p=72934124&postcount=25 & tell us the battery health (mine is just 41-42% estimated capacity after >19 mo) of your refurbished replacement.. I would be very surprised if you still have an early shutdown problem with a healthy battery. The latest update seems to have improved my fingerprint sensor speed but still sluggish at times (yet still faster than entering the PIN).
Mine is a 64GB Silver Aluminium which is probably the most produced one so would likely get the same one in return but for others I've still heard you could get a different color like this guy https://www.youtube.com/watch?v=2fCDOfljoQY
If I had more recently got the phone I'd be more psyched to contact Google first but after >19 months of data on it setup the way I like it I'm still leaning toward just replacing the battery by Monday with only an 1hr of downtime & monitor with AccuBattery but the more options to solve the issue the better.
They email you pre paid postage to print out and use and you can use the same box. Accubattery shows 87% health based on 2 sessions with 130% charged and 3908 mA
Bmanc42 said:
They email you pre paid postage to print out and use and you can use the same box. Accubattery shows 87% health based on 2 sessions with 130% charged and 3908 mA
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Good to know, hopefully you won't get anymore early shutdowns (for at least the next 12+ months anyway when its battery degrades & you've moved on to another device. Maybe the 87% will also go up some with more sessions data but it should be far better than the original battery.
I had an uninitiated reboot today at 100% because I had my N6P plugged into an external battery since I didn't want a potential shutdown while using voice navigation (among other apps) but at least it could reboot without further incident. I still think that could have been the degraded battery issue that can not keep up with the power demands of so many apps (even if plugged into a portable external charger-some apps which I closed after the uninitiated reboot).
Hopefully no one will be reporting early shutdowns & less uninitiated reboots after healthier batteries..
I've noticed that my phone now dies at 15-14% and when I turn it back on it turns it's self back off again as if the battery is completely dead, when I tried to boot into TWRP I found that it's reading the battery at 2% but I'm not sure if that's accurate or not.
Question is would a battery re-calibration fix this problem? If not what should I do?
Regarding the battery re-calibration what tool/method is best?
Well all this stuff about battery calibration is placebo and you will find that on many places. This is problem with Nexus 6P users. Even I'm also having same issue, shutting down exactly at 5%, I did try battery calibration tool but nothing worked. All these tools do is removing batterystats.bin ( or something similar) from the system and then say that battery is calibrated. This is just bull#*@$. You need to replace you battery and that also from the OEM, because in the market there are many fake available that don't work 100% with the device especially the temperature sensor, which is must required in case of quick charge.
You can also join here on telegram for any other help or troubleshooting on Nexus 6P.
https://t.me/N6PFlashaholics
If you purchased your phone from Google, you can try and get a replacement. I am having same battery issues. Even though my warranty ran out in 12/16, I figured I would try Google and see what they offer. Good thing I did, I am getting a free replacement.
What did you ask them?
dratsablive said:
If you purchased your phone from Google, you can try and get a replacement. I am having same battery issues. Even though my warranty ran out in 12/16, I figured I would try Google and see what they offer. Good thing I did, I am getting a free replacement.
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What did you say to them to get them to replace your phone outside its warranty?
How long has your warranty been expired?
And how did you contact them?
quizzelbuck said:
What did you say to them to get them to replace your phone outside its warranty?
How long has your warranty been expired?
And how did you contact them?
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I used Google Play website to ask for a call back about my issue. When they called I explained that my phone was not holding a charge, that once it got under 50% the phone would just drain and shut off. The tech on the phone said he was going to speak to a supervisor and would call back. About two hours after that, he called back and said even though my phone was > 6 months out of warranty, they were going to replace it free (Warranty ran out in December 2016, I called in August 2017.)