Database Users

i9500 huge battery problem

Hello everybody,
I have searched a lot on this forum, but I could not find this exact problem and I am getting very frustrated. I had this phone since mid September. The phone is not rooted.
Battery life was great for the first 3 months, than something weird started to happen. I also upgraded to 4.3, because I have the gear, but I do not think this is the main issue.
When the battery is fully charged, it drains more quickly than before and from my understandin looking around Internet, this could be because of 4.3. Ok, but it is not all.
When the battery reaches 40%, it starts draining super fast, like 15% per hour without doing anything. When it reaches 20% the phone becomes really hot and if I reboot it goes into a boot loop and battery goes instantly to 0%. If i plug in the chargher, it doesn't aknowledge it and does not charge. In order to fix it, I have to remove the battery and start charging. Now I can do it with phone on or off but the phone starts to charge super fast, definitively not normal. it goes from 0 to 10% in two minutes and keeps charghing super fast till it reaches about 50%, then it starts to cool off and charges more or less at a normal speed.
Today I unplug it when it reached 50% because I wanted to look at the battery SN, as I read there are faulty batteries starting with BD and mine does too. I tried to see if it is swalled, but it is hard to say without a good one to compare. Well, when I put the battery back in and turn the phone on, the indicator showed 80%!
I am very confused, as there are many factors involved. I read that 4.3 has some issues, I read there are faulty batteries, I read that many people tried to solve with calibration, but other people say it is useless on S4...
Would you mind sharing some thoughts?
Thank you very much!
I wanted to add my batter SN is BD1D606XX. According to this post http://forum.xda-developers.com/showthread.php?t=2504093
it shuldn't be faulty...

Change the battery. Batteries are cheap. Only tc dont buy again one with serial starting for BD :highfive:

Thanks for the quick answers. I live in Thailand, I bet all the batteries here comes from China and starts with BD. Are you positive it is the battery?

rogerpilly said:
Thanks for the quick answers. I live in Thailand, I bet all the batteries here comes from China and starts with BD. Are you positive it is the battery?
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I was having the exact same issues and replacing battery solved everything. If you live near a Samsung service centre they should be able to do a swap for you with no bother. Samsung are aware of this issue and should not give you a battery with the same serial at the service centre. Obviously if you order a battery through a third-party supplier you will have to be a little more careful, but if you mention the issue at time of ordering you should be ok!
Best of luck :good::good:

Thank you. Yes, I live close to a Smsung service Center. I had already brought it in because it had stopped charghing, maybe USB ribbon. They fixed it in 1 day under warranty, so I will try to have the battery replaced under warranty. Worst case scenario, I will buy a new one, it is not expensive, but I want to find a different batch!!!

rogerpilly said:
Thank you. Yes, I live close to a Smsung service Center. I had already brought it in because it had stopped charghing, maybe USB ribbon. They fixed it in 1 day under warranty, so I will try to have the battery replaced under warranty. Worst case scenario, I will buy a new one, it is not expensive, but I want to find a different batch!!!
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Click to collapse
I could be wrong, but as far as I'm aware the faulty batteries only shipped in the boxes with the handsets :good:

rogerpilly said:
Thanks for the quick answers. I live in Thailand, I bet all the batteries here comes from China and starts with BD. Are you positive it is the battery?
Click to expand...
Click to collapse
Buy batteries no from China for be safe. I was buying this one and im very happy: HERE

Poor battery no matter which rom

I've been using several different 7.1.2 roms and battery life has been atrocious. I use wingoku 4.1.
I pair my smart watch to it but even when I use wifi (no bt) its bad, draining quickly, last checked about 22% per hr. Even with screen off listening to podcasts it still will drop a lot more than it used to.
I really don't have much in terms of stats. Honestly I don't obsess much about it normally but now its noticable.
Aside from suggesting another rom & kernel, would I benefit from formatting data and starting over?

KLit75 said:
I've been using several different 7.1.2 roms and battery life has been atrocious. I use wingoku 4.1.
I pair my smart watch to it but even when I use wifi (no bt) its bad, draining quickly, last checked about 22% per hr. Even with screen off listening to podcasts it still will drop a lot more than it used to.
I really don't have much in terms of stats. Honestly I don't obsess much about it normally but now its noticable.
Aside from suggesting another rom & kernel, would I benefit from formatting data and starting over?
Click to expand...
Click to collapse
Install accubattery and run it though a few charge cycles, it will be able to tell you the life left in your battery, it's possible that you have the same issue many of us have had with a degradation of the battery.

Triscuit said:
Install accubattery and run it though a few charge cycles, it will be able to tell you the life left in your battery, it's possible that you have the same issue many of us have had with a degradation of the battery.
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Yea. Thats my biggest fear. Ive replaced small parts before but my eyesight isn't as good as it used to be so Im afraid I might mess it up. Plus I'll need to buy a heat gun.
I'll be more than a little pissed if the battery's shot. This phone is barely 14 months old. Either give us a decent battery or make it replaceable.
Thanks for the info btw. I just installed the app.

Update--Im switching things up a bit. Recently I made some changes and this time I flashed a new rom without some of those changes.
1. I had switched from Action 3 to Nova
*HIGHLY doubt nova is eating up my battery so Im still using it BUT I did remove a widget that has weather. Since I keep phone on device only location, I think theres a chance its always trying to find my locale and consuming battery.
2. I didn't add a gov profile yet.
3. This is the first time in about 4 or 5 rom flashes I didnt flash CTT Mod.
* Again I doubt this is causing battery issues but Im gonna hold off flashing it. No throttling thus far.
As suggested Ill be monitoring with accubattery for a few cycles. But been using my phone about 90 mins this morning (at least 90% of that time actively using with screen on) and I've lost 13%--a huge improvement from yesterday.

KLit75 said:
Aside from suggesting another rom & kernel, would I benefit from formatting data and starting over?
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Click to collapse
Accubattery for the proof. New battery for the fix. You could always buy online and have it installed locally. Read up on where to score a good replacement battery, rather than another dud.
Edit: Read this: https://forum.xda-developers.com/showpost.php?p=72814690&postcount=6

v12xke said:
Accubattery for the proof. New battery for the fix. You could always buy online and have it installed locally. Read up on where to score a good replacement battery, rather than another dud.
Edit: Read this: https://forum.xda-developers.com/showpost.php?p=72814690&postcount=6
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Click to collapse
Thanks. But for now it looks like my battery is ok. I did a follow-up post above. And to follow-up on that, Im still getting good battery life.

Franco Kernel

KLit75 said:
Thanks. But for now it looks like my battery is ok. I did a follow-up post above. And to follow-up on that, Im still getting good battery life.
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Click to collapse
Okay, sounds good. What does Accubattery report your battery health as? (health tab)

v12xke said:
Okay, sounds good. What does Accubattery report your battery health as? (health tab)
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Its not really giving me much info yet. Because of my schedule throughout the day Ive charged periodically so I have enough juice in case I need it. Do I need to let it run lower to get an accurate reading?

KLit75 said:
Its not really giving me much info yet. Because of my schedule throughout the day Ive charged periodically so I have enough juice in case I need it. Do I need to let it run lower to get an accurate reading?
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Best to let it run below 20% at least and then fully charge until the APP tells you the battery is full- not your phone. Don't unplug until Accubattery says it is full. What you will observe is that the phone will continue to charge for 45 minutes to an hour past when the phone itself is reporting 100%. You will find the estimated capacity under the Health tab. Once or twice below 20% is enough to get a close approximation. After that it will move a couple percent max. You will know soon enough.

v12xke said:
Best to let it run below 20% at least and then fully charge until the APP tells you the battery is full- not your phone. Don't unplug until Accubattery says it is full. What you will observe is that the phone will continue to charge for 45 minutes to an hour past when the phone itself is reporting 100%. You will find the estimated capacity under the Health tab. Once or twice below 20% is enough to get a close approximation. After that it will move a couple percent max. You will know soon enough.
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Well it turns out my battery is in need of replacing.
I let it run down like you said. I was going to go further down but once it hit 20% my phone turned off. I plugged it in, opened accubattery and it said 46% under health.
But I just checked again after charging to 100% and it now says 63% (2182 mAh total capacity).
I checked my imei on the Huawei site and my phone is 3 days out of warranty. Im hoping to get them to fix it.

KLit75 said:
Well it turns out my battery is in need of replacing. I let it run down like you said. I was going to go further down but once it hit 20% my phone turned off. I plugged it in, opened accubattery and it said 46% under health. But I just checked again after charging to 100% and it now says 63% (2182 mAh total capacity). I checked my imei on the Huawei site and my phone is 3 days out of warranty. Im hoping to get them to fix it.
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Well sorry to hear that. Good luck to you on the RMA route. If not, the Cameron Sino brand replacement is a bit more expensive but includes a working battery temperature sensor. It will make your phone like new. Note in the thread I referenced above, some parts may get scratched/cracked depending on the skill of the repair person. They aren't expensive so it you are intending to keep the 6P for a while longer, it may be worth it to buy those just in case.

v12xke said:
Well sorry to hear that. Good luck to you on the RMA route. If not, the Cameron Sino brand replacement is a bit more expensive but includes a working battery temperature sensor. It will make your phone like new. Note in the thread I referenced above, some parts may get scratched/cracked depending on the skill of the repair person. They aren't expensive so it you are intending to keep the 6P for a while longer, it may be worth it to buy those just in case.
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Thanks for the support! I checked that thread and didn't see specific parts (inexpensive ones you referenced) If they're listed Ill look again. It doesn't seem too daunting. I was able to replace the screen on my son's WiU controller. Those were very tiny parts and YES--I did snap off a clip, however I was able to fudge it and it's still working about a year later.
Far as RMA, does anyone know if they replace it with the same crappy stock battery? From my perspective this seems like a clear case where a recall is in order.
But if its the same battery, Im just setting myself up for the same problems 8 to 12 months from now. Even if I buy a new phone Id still want to sell this one and thats not as easy with a crap battery. Plus theyd have my phone for x days so Id need to find a temp phone in the meantime.
Don't mean to jabber on...this sucks.
Oh yeah...cuz it was after hours I sent an email to support last night. Do you think Ill get a response? Or should I just call when I have time to be on hold?

Spoke to a clone at Huawei then asked to speak to the clone's supervisor (wasn't sure if clones had supervisors--they do. But the programming is identical.) Long frustrating phone call and they aren't going to replace my battery because its out of warranty...by 4 f#@&ing days!
I told them they lost a customer for life and I was being 100% sincere. How could I ever buy from people who thinks it ok to sell defective crap, know about it, then do nothing to make things right?
I'm gonna replace the battery on my own. Whether things go good or terrible, one thing is certain--itll be the last time I ever replace anything on any product made by Huawei.

PSA for those suffering from early shutdown problem...

I bought my nexus 6p a few months ago second hand from swappa.com. I like others have experienced the early shutdown problem and at first i let it go however it continued to get worse and the battery would barely last my one hour ride to work. I decided to contact google just to see what would happen. I was sure my phone was out of warrantee which the tech support rep confirmed. I told her my situation and to my surprise she said that since this is a known problem, as a one time courtesy they will take back my phone and send me a refurb. Just wanted to share my story in case anyone else here is having a difficult time with this. I cant say yet whether or not i still have the problem but will report back after a few day sif anyone is interested. i'm sure the battery life will be better though.
edit: i even explained that i bought it second hand from sappa.com and thats why i am not the owner in their system. It seems the phone just needed to be originally purchased from them instead of a third party like a phone company.

Bmanc42 said:
I bought my nexus 6p a few months ago second hand from swappa.com. I like others have experienced the early shutdown problem and at first i let it go however it continued to get worse and the battery would barely last my one hour ride to work. I decided to contact google just to see what would happen. I was sure my phone was out of warrantee which the tech support rep confirmed. I told her my situation and to my surprise she said that since this is a known problem, as a one time courtesy they will take back my phone and send me a refurb. Just wanted to share my story in case anyone else here is having a difficult time with this. I cant say yet whether or not i still have the problem but will report back after a few day sif anyone is interested. i'm sure the battery life will be better though.
edit: i even explained that i bought it second hand from sappa.com and thats why i am not the owner in their system. It seems the phone just needed to be originally purchased from them instead of a third party like a phone company.
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Let us know how it all works out, how long it takes to get the refurbished one which I've heard can be a different color if that matters to you but should be the same capacity. Did they ask for a credit card in case they don't get the return unit?
I think I'd personally rather just change the battery first ( https://forum.xda-developers.com/showpost.php?p=72934124&postcount=25 ) to see if it solves the problem without losing my 1.5 yr+ whole setup-dealing with restoring files that I did however backup but it's good to know Google has offered this one time courtesy since it's a real issue that a Google store device shouldn't have. My fingerprint sensor on my stock Nexus 6P is getting annoying slow too often ( for some it's stopped working entirely https://productforums.google.com/forum/#!msg/nexus/vLbK8_TF7vE/27XCSnZvBQAJ ) so maybe I'll contact Google to see what they say - https://support.google.com/nexus/answer/7109524?hl=en&ref_topic=7084203.
I just installed the latest July 5 security patch update (this Build N2G48B of 7.1.2 took a long time to boot & still finishing update) which seems to have helped my fingerprint sensor speed so far but more time will tell..

to answer your questions, i ordered it the sunday before independence day and recieved it thurs. they used fedex 2 day shipping.phone is the same color and capacity. they put a hold on my credit card for almost 800 until they recieve the old phone back. battery life is substantially improved. I am so used to plugging the phone in every chance i get that i have not had a chance to see if it actually goes to 0% yet but i did get it down to about 15. ill post back in a few days to let you guys know if i still have the early shutdown with this refurbished phone

I did the same exact thing on Sunday, I got my phone on Swappa with Nexus protect that was transferred to me. The battery issue has become a serious issue sometimes dying at 50% so on Sunday google changed original owner in "google tools" to me so it appears as if I bought it from them and also issued me an out of warranty RMA. I placed the order yesterday once I got the funds for the hold ($588 for 64gb 6P) and the phone shipped today.

Bmanc42 said:
to answer your questions, i ordered it the sunday before independence day and recieved it thurs. they used fedex 2 day shipping.phone is the same color and capacity. they put a hold on my credit card for almost 800 until they recieve the old phone back. battery life is substantially improved. I am so used to plugging the phone in every chance i get that i have not had a chance to see if it actually goes to 0% yet but i did get it down to about 15. ill post back in a few days to let you guys know if i still have the early shutdown with this refurbished phone
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Click to collapse
Thanks for starting this thread, did they send you a prepaid postage to return your device with your refurbished replacement?
Could you-everyone install AccuBattery as described in thread https://forum.xda-developers.com/showpost.php?p=72934124&postcount=25 & tell us the battery health (mine is just 41-42% estimated capacity after >19 mo) of your refurbished replacement.. I would be very surprised if you still have an early shutdown problem with a healthy battery. The latest update seems to have improved my fingerprint sensor speed but still sluggish at times (yet still faster than entering the PIN).
Mine is a 64GB Silver Aluminium which is probably the most produced one so would likely get the same one in return but for others I've still heard you could get a different color like this guy https://www.youtube.com/watch?v=2fCDOfljoQY
If I had more recently got the phone I'd be more psyched to contact Google first but after >19 months of data on it setup the way I like it I'm still leaning toward just replacing the battery by Monday with only an 1hr of downtime & monitor with AccuBattery but the more options to solve the issue the better.

They email you pre paid postage to print out and use and you can use the same box. Accubattery shows 87% health based on 2 sessions with 130% charged and 3908 mA

Bmanc42 said:
They email you pre paid postage to print out and use and you can use the same box. Accubattery shows 87% health based on 2 sessions with 130% charged and 3908 mA
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Good to know, hopefully you won't get anymore early shutdowns (for at least the next 12+ months anyway when its battery degrades & you've moved on to another device. Maybe the 87% will also go up some with more sessions data but it should be far better than the original battery.
I had an uninitiated reboot today at 100% because I had my N6P plugged into an external battery since I didn't want a potential shutdown while using voice navigation (among other apps) but at least it could reboot without further incident. I still think that could have been the degraded battery issue that can not keep up with the power demands of so many apps (even if plugged into a portable external charger-some apps which I closed after the uninitiated reboot).
Hopefully no one will be reporting early shutdowns & less uninitiated reboots after healthier batteries..

Motorola Droid Turbo 2 Shutdown,Battery Drain after Nougat update!

My phone is shutting down frequently and battery drain is so high.
Can I downgrade to marshmallow? or even fix these problems by any means?
Help!!

Same here. Battery has been draining like hell. Phone dies on me at work most days,with medium usage.
If anyone has got a fix, please feel free to let us know.
Thanks
Sent from my Motorola Droid Turbo 2 using Tapatalk Pro

I literally can't use my phone.
Almost everytime I open an app, camera or anything the phone shuts down immediately

I had the same problems. Ended up contacting Motorola and got a replacement.
Still not as reliable as original on Marshmallow.
Sent from my XT1585 using Tapatalk

Hello everyone, here is what I've done thus far. . .
Factory reset the phone and allowed all items to sync back over from Gmail
Factory reset the phone and DID not sync back over from Gmail
Ran phone in safe mode
Allowed battery to fully drain, then fully recharged using an OEM charger (battery lasted about 26 hours with very minimal usage)
Fully disassembled and reassembled the phone
Contacted Motorola Support (if phone is out-of-warranty, it'll cost you $100 or $125 for a USED REPLACEMENT of an ALREADY OLD PHONE)
Contacted Verizon Support (waste of time -- they just want you to upgrade of course!)
Cleared cached partition in Recovery mode
Attempted rolling back to Android 6.0 (FYI: you can't -- Bootloader is locked -- don't waste your time like me lol)
At this point, at least in my situation, I feel like the problem has something to do with the Battery and some type of "check" that is done when applications are opened. After I fully disassembled and reassembled my phone, I did not have the random reboot issue whatsoever.. UNTIL.. I used a non-OEM charger. After that, I had about 2-3 of the random shut downs that required the phone be plugged into a charger to start back up. At this moment, the phone hasn't had the random reboots since removing it from a non-OEM charger, but I will continue to investigate.
I planned on replacing the battery as well if the problems persisted. Really sucks that nobody in Motorola is willing to help their customers. I have probably spent upwards to 10 hours troubleshooting this issue and trying to find a root cause, but I'm not a mobile phone professional. If you contact Motorola, they just think $$$ and tell you to send in for a replacement instead of resolving the ROOT CAUSE. That ensures the DT2 to be my final Motorola purchase for a very long time.

Will try that
I hope it works, I really do
Because I can't basically use my phone outside because when it turns off I have to turn it on using a charger!!

Sparksys said:
Will try that
I hope it works, I really do
Because I can't basically use my phone outside because when it turns off I have to turn it on using a charger!!
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Click to collapse
I have corrected this problem in my Verizon Turbo 2, the fix is to buy and install a new battery.
My own phone gradually lost it's charge capacity, it would deplete rapidly, then it wouldn't power on except on charger, then it wouldn't power on at all.
Funny thing, this problem is on multiple forums with no fix.
I tried, factory reset multiple times lost all kinds of important texts and memos.
Then I changed the battery from here:
ebay: search " New Replace Battery for Motorola Turbo 2 XT1585 Moto X XT1581 SNN5958A FB55 -USA "
I would say it is an extremely easy swap. Just have to heat up the back rubber with a hairdryer to release it, or not! (I didn't, I slowly peeled mine)
If that was helpful, shoot me those sweet wage slavery bills at my paypal catindahat247(at)yahoo(dot)com

utmtech said:
I have corrected this problem in my Verizon Turbo 2, the fix is to buy and install a new battery.
My own phone gradually lost it's charge capacity, it would deplete rapidly, then it wouldn't power on except on charger, then it wouldn't power on at all.
Funny thing, this problem is on multiple forums with no fix.
I tried, factory reset multiple times lost all kinds of important texts and memos.
Then I changed the battery from here:
ebay: search " New Replace Battery for Motorola Turbo 2 XT1585 Moto X XT1581 SNN5958A FB55 -USA "
I would say it is an extremely easy swap. Just have to heat up the back rubber with a hairdryer to release it, or not! (I didn't, I slowly peeled mine)
If that was helpful, shoot me those sweet wage slavery bills at my paypal catindahat247(at)yahoo(dot)com
Click to expand...
Click to collapse
I had assumed it was a battery issue myself. I just now replaced my battery as well, so I will see if my problems resolve. $20 for a replacement battery > buying a new phone, that's for sure!

Got mine fixed by changing my charger. In my case my charger was the issue. Yes it's the charger that came with the phone.
I swapped out chargers with my girlfriend,she uses nexus 6. So far the nexus charger has worked magic
Sent from my Motorola Droid Turbo 2 using Tapatalk Pro

Toxonuts said:
I had assumed it was a battery issue myself. I just now replaced my battery as well, so I will see if my problems resolve. $20 for a replacement battery > buying a new phone, that's for sure!
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Has the battery replacement fixed your issues permanently? Were you getting fast battery drain, or having random shutdown problems?

noybiznatch said:
Has the battery replacement fixed your issues permanently? Were you getting fast battery drain, or having random shutdown problems?
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Click to collapse
Sorry for delays! Yes, this has absolutely resolved my problems. I bought my replacement battery off of eBay and I have not had random shut downs or fast battery drain. I will say the battery life isn't as good as a brand new device (from the manufacturer), but it's a barely noticeable difference in battery life.

Toxonuts said:
Sorry for delays! Yes, this has absolutely resolved my problems. I bought my replacement battery off of eBay and I have not had random shut downs or fast battery drain. I will say the battery life isn't as good as a brand new device (from the manufacturer), but it's a barely noticeable difference in battery life.
Click to expand...
Click to collapse
I did the same thing and got the same results.

My Nexus shuts down at 15% but won't turn back on til on charge. HELP?

So, I got a Nexus 6P, I had a Sony Xperia XA1, but, well, it stopped working, so I got a Samsung Galaxy C5, then, that had issues so I traded that in and got a Nexus 6P. It was second hand from CeX. I took it in yesterday to do a warranty test. They found no issues. To be honest, the person who served me looked like she couldn't be bothered. I really like the phone, and I don't know what to do. My friend suggests taking it back to CeX and maybe getting a replacement, but I don't want to do that, I'm really enjoying the device when it actually works. I've used AccuBattery, and the readings jump. One point my battery health was at 53% which was disgustingly bad. Following check, it was up at 89%, which is a lot better. For it to fall again to 58% and back up to 93%. When it shuts down, I can't turn it back on again. At all. It requires a charger. I've tried all the suggested methods of battery 'calibration' etc. None of them work, and I don't want to damage the battery anymore.
Any help would be greatly appreciated.

There's a ton of topics here regarding battery, use the search and you'll see that this is a very common failure. I had the same behavior and a battery replacement fixed it, but YMMV... give it a try, find a good battery and replace it.

KMT2K said:
So, I got a Nexus 6P, I had a Sony Xperia XA1, but, well, it stopped working, so I got a Samsung Galaxy C5, then, that had issues so I traded that in and got a Nexus 6P. It was second hand from CeX. I took it in yesterday to do a warranty test. They found no issues. To be honest, the person who served me looked like she couldn't be bothered. I really like the phone, and I don't know what to do. My friend suggests taking it back to CeX and maybe getting a replacement, but I don't want to do that, I'm really enjoying the device when it actually works. I've used AccuBattery, and the readings jump. One point my battery health was at 53% which was disgustingly bad. Following check, it was up at 89%, which is a lot better. For it to fall again to 58% and back up to 93%. When it shuts down, I can't turn it back on again. At all. It requires a charger. I've tried all the suggested methods of battery 'calibration' etc. None of them work, and I don't want to damage the battery anymore.
Any help would be greatly appreciated.
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Click to collapse
It's battery issue, mine was the same. I chatted to google throught the helping section builtin on the settings from my phone and they told me Huawei MUST repace the battery if the phone was still on warrenty. Mine was about to expire, got my phone to the Huawei center in about 2 days they gave me a new battery for free.
My Nexus 6P now last about 2days of medium/low use

KMT2K said:
So, I got a Nexus 6P, I had a Sony Xperia XA1, but, well, it stopped working, so I got a Samsung Galaxy C5, then, that had issues so I traded that in and got a Nexus 6P. It was second hand from CeX. I took it in yesterday to do a warranty test. They found no issues. To be honest, the person who served me looked like she couldn't be bothered. I really like the phone, and I don't know what to do. My friend suggests taking it back to CeX and maybe getting a replacement, but I don't want to do that, I'm really enjoying the device when it actually works. I've used AccuBattery, and the readings jump. One point my battery health was at 53% which was disgustingly bad. Following check, it was up at 89%, which is a lot better. For it to fall again to 58% and back up to 93%. When it shuts down, I can't turn it back on again. At all. It requires a charger. I've tried all the suggested methods of battery 'calibration' etc. None of them work, and I don't want to damage the battery anymore.
Any help would be greatly appreciated.
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Click to collapse
Office batteries on eBay, changed mine myself, no more early shutdowns.

Thank you everyone I ended up taking I back to the store and they replaced the phone with an Xperia XZ. I asked if they'd replace the battery, but replacing the phone overall helps as well I suppose haha.