Database Users

Sprint tech supports reason 2.1 was delayed

I know i know guys, just wanted to tell you what they said last night when i was trying to get my google voicemail working. i asked when the update and she said it was supposed to be late march but a problem with mms having to download was the reason it was pushed back. of course no date was given, but i just thought that was strange being that all the devs here have mms working on their rom's. i hadnt heard anything about that problem, just thought i would let yall know. and as always, thanks a million to the dev's making these crazy good rom's.

Alright! Another rumor.

My Sprint tech told me that it was because of Earthquakes in India and the alignment of the planets causing "pole shifting" (think doomsday)...
Seriously though, I'm sure Sprint techs blow smoke up people's a$$'s all day long, isn't that how all front line customer service jobs go?

how th ehell is it a rumor? its fact as of now. all im doing is relaying info from a credible source. maybe to the dev's it makes sense out of the problems they run across

danknee said:
My Sprint tech told me that it was because of Earthquakes in India and the alignment of the planets causing "pole shifting" (think doomsday)...
Seriously though, I'm sure Sprint techs blow smoke up people's a$$'s all day long, isn't that how all front line customer service jobs go?
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yea my dude works as a sprint CS agent and i know more than he does jus from being on xda he had no clue that the hero was even gettin 2.1 and we discussed this like a couple of days ago...they just go there for 8 hours and listen to people ***** thats all their trained to do and are find out about stuff like right before it comes out only when its necesary for them to know about it to help people

yeah i know, i hate the "when is 2.1" threads myself. im whipping myself now for putting it on here

ukcatsfan said:
how th ehell is it a rumor? its fact as of now. all im doing is relaying info from a credible source. maybe to the dev's it makes sense out of the problems they run across
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How can something be delayed when Sprint didnt even specify a date?
First half of 2010 can be up to late June.
Oh wait, they changed the date, they said end of 2nd quarter.
Guess what? ITS STILL COULD BE UP TO THE END OF JUNE!

Pass the word to sprint that we are unhappy!

I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.

LOL, you spoke to a front line rep? Good luck with that.

supdawg said:
LOL, you spoke to a front line rep? Good luck with that.
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one person isn't going to make a difference, but if more people call in then someone is going to notice. Even if I did talk to the garbage disposal.

am pretty happy with my evo but the cap sucks tho lol

I just ended up returning my device. Not sure if I should let them know why though.

I just ended up returning my device. Not sure if I should let them know why though.
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How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App

iKimodragon said:
How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App
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I actually bought it from Wirefly. I just had to get an RA number within 14 days of activating it then I had to ship it back with all the original packaging.
Then I spoke with Sprint chat to put a note on my account to revert me back to my old plan and old contract.

What cap are you guys referring to, and what's so wrong with the EVO? I'm loving mine!

I might call if I was unhappy with the EVO... as it stands though, I love this phone, so no reason to complain here.

mrono said:
I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.
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There should be an effective way to communicate with HTC on its issues. Even their forums don't seem all that effective, I'd like to see some official response from HTC as well:
Popular discussions & Product Support:
http://community.htc.com/na/htc-forums/android/f/94.aspx?tab=support&Sort=Active&PageIndex=1
http://www.htc.com/us/products/evo-sprint?view=1-1&sort=0
http://www.htc.com/us/support/evo-sprint/help/
I played with an EVO for another couple hours the other day but don't feel compelled to buy one until 2.2 & Wi-Fi fix etc..& if they don't respond to market pressures it will only make the iPhone 4 seem more worth the compromise of Apple's constraints..
Ideas on more effective communication with HTC, what say you..?

they still arent gonna do anything

I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.

What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100

Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
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Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.

bnapy said:
I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.
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Oh good god please don't bring up that phone!

the cap thing does suck but bottom line is this is the best phone i have ever had.. having a fps cap isnt enough to get me to return my phone, i was happy with my phone before i heard of the cap so im not going to change how i feel about it now.. when i read all of the comments about ppl returning their phone because of the cap i honestly think they are returning it for other reasons and just using the cap as an excuse cause honestly i cant think of a better phone that sprint has at the moment... i read someone was claiming to boycott htc is they didnt fix that cap, that comment made me laugh!

What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group e
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Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.
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Awesome, since you already know what any ****ing user will think, they won't have to bother themselves with deciding on a phone. They can just let you tell them what they will like.
Go buy an iPhone if you think it's so much better.

Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
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http://community.htc.com/na/htc-forums/android/f/94/t/2929.aspx
http://forum.xda-developers.com/showthread.php?t=699459
http://forum.xda-developers.com/showthread.php?t=700678

Thanks for links....I guess my point was that WiFi works. People are complaining, but for most, WiFi works just fine. I use mine all over my house and my router is in my basement. I even get a connection outside my house. My signal bars don't show me a thing but it's still connected and fast. Some may have WiFi issues but they aren't Toyota recall type issues.

I talked to a SPRINT Customer Service Rep about FROYO for the epic

Well he was very nice i must admit and even though i didnt get an answer i liked 2 much it was better than the usual "oh we dont know anything about it". He said that the Update WAS ready for the 11th of November but that tyhere were a couple of bugs and they are trying to work on it to relase as soons as possible. He said that he talked to a couple fo co-wrokers and his supervisor and he gathered that he truly sincerely didnt know(which i actually beleived for the first time) BUT that the LASTEST and FINAL DATE that FROYO for the epic will be out by is DECEMBER 5th, which i know is not the best date AT aLL but its certainly best than the END OF THE YEAR. so yeah wanted 2 share that, if anyone else scoops something up let US all know

That's cool, even if true
the froyo leak has always been running as stable as
the 2.1 for me. So I am fine with it.

Can we just have a forum for Froyo gossip? Froyo is becoming the Brett Farve of the Epic 4G.

betterment66 said:
Well he was very nice i must admit and even though i didnt get an answer i liked 2 much it was better than the usual "oh we dont know anything about it". He said that the Update WAS ready for the 11th of November but that tyhere were a couple of bugs and they are trying to work on it to relase as soons as possible. He said that he talked to a couple fo co-wrokers and his supervisor and he gathered that he truly sincerely didnt know(which i actually beleived for the first time) BUT that the LASTEST and FINAL DATE that FROYO for the epic will be out by is DECEMBER 5th, which i know is not the best date AT aLL but its certainly best than the END OF THE YEAR. so yeah wanted 2 share that, if anyone else scoops something up let US all know
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Total meaningless BS.
Literally no one in the first two tiers of tech support is going to have the slightest idea. It will be released when ready. Target are movable, they are not going to blow a few million bucks in needless support issues if it isn't ready on Dec 5, so the support person you spoke to was just completely making it it up. There was also clearly never a target of the 11th.
On of our more respected Sprint people here has said the target has been NOv 29th for a while and that is the only credible thing that has surfaced, and is incidentally, exactly in line with the only thing Sprint and Samsung have ever said publicly, which is their placing the release for Epic at between the end of November and the end of December.

aero1 said:
Total meaningless BS.
Literally no one in the first two tiers of tech support is going to have the slightest idea. It will be released when ready. Target are movable, they are not going to blow a few million bucks in needless support issues if it isn't ready on Dec 5, so the support person you spoke to was just completely making it it up. There was also clearly never a target of the 11th.
On of our more respected Sprint people here has said the target has been NOv 29th for a while and that is the only credible thing that has surfaced, and is incidentally, exactly in line with the only thing Sprint and Samsung have ever said publicly, which is their placing the release for Epic at between the end of November and the end of December.
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you sound angry dude lol

betterment66 said:
you sound angry dude lol
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He's right. You're simply not going to get any kind of accurate answer from Sprint CS on things like this. They know practically nothing.

I really don't understand why u ppl are making it seem like the OP is doing something wrong.. we are all just wanting froyo and he called sprint and shared with us what the rep said. we will find out when it is when it comes which is hopefully gonna be soon...
Sent from my SPH-D700 using XDA App

How does one get a copy of the leaked froyo?
Sent from my PC36100 using XDA App

Just hop on over to the dev sub-forum. There is the leaked 2.2 beta and about 3 roms based on it already. You just need to root and install clockwork mod recovery.

i work internally there and i can tell ya this i get all my info on the outside.... its not like we really know i also talk to multiple people in the company and we email each other to find info out... remember we are employee's not SPRINT don't rely on what an employee tells ya talk to the source ask Google when its coming out why are you asking a service provider? we don't make or create the software and we are not the equipment manufacture people need to come to grip and realize sprint is only a service provider

setox said:
i work internally there and i can tell ya this i get all my info on the outside.... its not like we really know i also talk to multiple people in the company and we email each other to find info out... remember we are employee's not SPRINT don't rely on what an employee tells ya talk to the source ask Google when its coming out why are you asking a service provider? we don't make or create the software and we are not the equipment manufacture people need to come to grip and realize sprint is only a service provider
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your a fool

Info Source
That may be but I tend to agree with him. Your local Sprint store is not the best place to get information.
And btw, that should be "you're" not "your".
tsp
infamousjax said:
your a fool
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We will all just be crying for gingerbread as soon as we get froyo
Sent from my SPH-D700 using XDA App

Lol now why would you post about you talking to a rep? Seriously it will come when it does. No one cares about you talking to a rep because chances are that rep is just pull it out of his ass to get you to go away.
Guys I just spoke to my doc and he told me its coming tomorrow I swear that's what he said, and its gotta be true because my doc said so, sooo yeaahh listen to me! Because I'm soo freaken cool! And I have the power to talk to people and get answers that none of you will ever be able to get! Bwahwawah.
P.s: I'm just bored don't get your panties all tied in a knot jkjk :::wink:::
Sent while your mom was putting her clothes back on (Epic4G gotta love it.)

I have a Sprint HTC Hero, rooted, overclocked, blah blah blah. It still does not do over half of the **** your Epics do. I cant even run a 3d game on this P.O.S. Point is, be thankful for what you have.
& for the record, 2.2 is nothing special.

Dj21o said:
I have a Sprint HTC Hero, rooted, overclocked, blah blah blah. It still does not do over half of the **** your Epics do. I cant even run a 3d game on this P.O.S. Point is, be thankful for what you have.
& for the record, 2.2 is nothing special.
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For the upgrade to fully use flash makes your point false. Froyo is a big step from 2.1.
And also I spoke to a rep as well. And he was giving me info he read off of Android Central so he's basically in the dark as much as we are. Phones being released is one thing because Stores get the info ahead of time for stock purposes. Froyo is something different.
And [email protected] the Bret Favre comment. I almost lost my drink!
I think these "I talked to a sprint rep who knows when it's coming out" Is the equivalent to "I played for my high school basketball team so I know what it's like to be in the NBA. You really have no insight on what's really happening

I've heard the 29th.. oh and I work for sprint but hope its true.

aero1 said:
Total meaningless BS.
Literally no one in the first two tiers of tech support is going to have the slightest idea. It will be released when ready. Target are movable, they are not going to blow a few million bucks in needless support issues if it isn't ready on Dec 5, so the support person you spoke to was just completely making it it up. There was also clearly never a target of the 11th.
On of our more respected Sprint people here has said the target has been NOv 29th for a while and that is the only credible thing that has surfaced, and is incidentally, exactly in line with the only thing Sprint and Samsung have ever said publicly, which is their placing the release for Epic at between the end of November and the end of December.
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I'm pretty sure the few million bucks of support doesn't bother them one bit. As we've seen with the GPS issues, they'll just ignore it. No cost at all to them.

Some Sprint reps know way more than others about current and upcoming products. However, keep in mind that it's not their job to keep you up to date on release dates for Froyo, and at least some of them just don't feel like talking to you about it even if they know. You can call again and again and ask 20 of them, and maybe you'll get someone that actually does know and is willing to share info with you, or you might get a bunch of people who just show up and do their jobs, don't give a crap about the products they support, and have no idea what you're talking about. Either way, I wouldn't discount something a Sprint rep says, because they're at least as likely to know as anyone else.

Flash is slow as **** anyways? Lol. And cant you just get the apk from somewhere and install? I did it on my hero, but my processor is sllllooowwwwww lol.

The things sprint say to get you off the phone lol

Well I just got off the phone with sprint after asking them about froyo the guy started reading that bs script so half way through the guy reading the script I stopped him and said can you get me some real info please. Ok sir just one moment so after about 2 mins he came back and said froyo is schedule to be released feb 1st. I wouldn't even consider this a rumor or anything that should be believed. I wanted to share how a sprint rep shuts down when the script no longer flys
Sent from my SPH-D700 using XDA App

MF'ers wish we could get them fired or something for BSing us all like this

I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^

Yeah if I have I a tech question I don't even call sprint tech anymore I just jump on here. But that script reading is funny ****. Half of the reps have rom read it cause they don't even know what group is.
Sent from my Evo Killer!!!

DroidApprentice said:
I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^
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Yeah I know
Sent from my SPH-D700 using XDA App

first level CS not knowing, giving BS, I dont blame em. I always throw out the froyo question if I am calling anyways, just for this amusement... the first level people know less than the sales people at a sprint store. The BEST ones, MAYBE, are the ones who ask their supe, and its not a 2 min hold, its just a few seconds, and they come back and say they dont know, sorry. Now the tech support lady I was transferred to, who obviously had NO tech experience (supposedly second tier) did not know what 2.1 or 2.2 meant, so I said Froyo, then it was like a red flag, oh let me get my supe, I said no, I was more concerned with the replacement Epic I had just waited 5 days for that FC'd everything... system apps, everything. Its like their 'tech support' are there just to annoy you into driving to the sprint store so a tech can look at it in person. ONE guy was cool enough to set me up an appointment, and describe in the job ticket what they were to do, as they said my effed up display was cosmetic when I went in to the 'techs' previously. Anyways, never had to deal with them till I got an Epic... so I dont know if it changed. Dont get me wrong, my screen issue was either defect or a damaged connection cable, otherwise epic is solid.
Now the 'finance' department going to a comission basis, or at least acting like it, is bull****. I got two lines because I had a second job where I had to call in orders to landlines, taking hours at a time (Frontier FIOS), then left the job and had issues with payments on two lines for just myself (nobody told me of seasonal hold on a line) and had to deal with finance. In the past, say 2 years ago and longer, they were AWESOME, they would work out any reasonable deal...but im guessing with the economy, they are pusing them to have all these stupid stipulations, etc. I know its my fault I am behind, I signed a contract, but in the past they were SO willing to do anything to keep my account, it was awesome. Also, anyone get a disconnect lately? No more handy redirect to customer service/finance... now its just a 1970s phone company voice saying you are not authorized to make a call to this number, please try again later... cheaped out on that system too....
BUT, still cheapest carrier, and better CS all around than VZ, any division...

iSaint said:
MF'ers wish we could get them fired or something for BSing us all like this
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I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!

Electrofreak said:
I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!
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I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$

iSaint said:
I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$
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While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.

Electrofreak said:
While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.
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i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you

iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Hehe well starting a sentence with "Look, Sir" and ending with "I don't have a clue" is a great way to turn a frustrated caller into an irate one.
But yeah, "I wish I could answer that question but we haven't been provided with a release date yet. We've been told that the update is in the works and should be released in the near future. Do you have any other questions I might be able to help with?"
It sounds lame but if you sympathize too much with a caller, they suddenly want to spend 20 minutes telling you their life story (time you generally aren't allowed to spend chit-chatting). If you are too cold and uncaring, they get ticked off. So you're stuck basically with "Yeah I feel for you, but here's what I can do for you / tell you. Do you need anything else?"

iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Would that have changed your opinion or would it have been another "confirmation that Sprint doesn't know what they're doing"? In looking at the overabundance of posts on Froyo I"m guessing that a post would have developed stating something like " Just called tech support. Asked them about Froyo. Customer service doesn't know what the hell they are doing cuz they couldn't answer my question... I'm switching to Verizon because I'm tired of the lack of support that Sprint/Samsung/America(since international Galaxy devices have froyo) provides." Sound bout right?
Now I understand why so many Devs are starting to jump ship from the site.
/end pointless rant.
Sorry didn't mean to come off as an ass but I can say and truly mean, unless you walk a mile in their shoes... Try dealing with so many people on a daily basis asking the same damn questions. It gets a bit repetative and annoying I'd say pretty much anything to get people to shut up. Especially once they start with the I know more than you tone.

No im very patiently waiting for froyo please don't get me wrong...im very happy with my setup but you guys have explained it better from thier point of view thank you and obviously understand how it works better than a sixteen year old(Me 8/) so thanks i wasn't angry about sprint/samsung just that the guy lied thought he couldv'e said something else but w/e i undertand.
and im not a person who is always on here *****ing/moaning i try to help anyone out if i can and answer questions so hopefully our Amazing devs have more time to focus on thier hobbies and not answer questions.

Not everyone that works for sprint cs is stupid.... I agree not all reps are the best but love the way u guys treat us... bullshiz
Sent from my SPH-D700 using XDA App

I for one don't really worry about froyo, my phone is stock and I like it the way it is. I think that this fasination with it has gone wayyy overboard.
The way I see it is that we will get it when they release it, until then just enjoy using the best phone on the market
Sent from my SPH-D700 using XDA App

ill go ahead and look stupid here... what does froyo give you?

Flash, JIT, Chrome to phone, not being on extremely dated software

**** i just want the devs to get what they need for Cm6/Cm7

063_XOBX said:
Flash, JIT, Chrome to phone, not being on extremely dated software
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Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.

gophergun said:
Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.
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And the ability to use new TTS voice engines. My Epic sounds sexy now.

please close thread!

im done trying to help people that are ungrateful and trolls. thank you for the kind words in this thread, i am not closing it because of you.

Agreed
I definitely agree with your statements. The only thing is my signal bounces around even while on an Airave or Airavana. I verified it was not the Airavana or airave because my wifes Evo always has a consistent signal.

ryandoubleu said:
I definitely agree with your statements. The only thing is my signal bounces around even while on an Airave or Airavana. I verified it was not the Airavana or airave because my wifes Evo always has a consistent signal.
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see mine still gets slow data but i have perfect 4 bars with my airrave. outside of that the signal is in and out all day long.

sent
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....

ryandoubleu said:
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
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thanks for that!

ryandoubleu said:
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
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Did you send it to Google? It's their phone...
And to the OP: I'm sorry you're having issues. I'm not experiencing any of those issues.

Well said. I'm new to the whole Android experience,
but am no stranger to expecting quality out of my investments. I'll continue to try to help the cause with you, seeing as how I'm going to have to get along with this phone for the next two years, being a college student and all. I, for one, appreciate you being outspoken about it, as silence has rarely solves anything.
Sent from my Nexus S 4G using XDA App

Thanks... bbl
I'm with you a 100%. I tried to ingore the reception issues and put my faith in a ota. But the fact is my 30 day clock is coming ahead. I'm thinking about exchanging to motorola xoom tablet and call it a day. I love my nexus s 4g, it a phone I can keep for a 12 months or more and that's rare for me.
I'm calling sprint soon for a exchange my 1st.
Sent from my Nexus S 4G using XDA App

I'm gonna tweet this to google nexus.
update: just tweeted the vid to google and told em that I'm gonna take it back if nothing is addressed before my 30 days are up. even if it's samsung/sprint's issue, its still google's product and i know google can sway BOTH companies if they wanted to. I REALLY REALLY don't wanna jump to the EVO 3D!!!

great video man. I'm glad that someone is deciding to step up about this. I purchased the phone just this evening and I'm already noticing that the radio is a little iffy. Not to mention I haven't been able to send a single text message since the damn thing was activated! (i'm hoping that that is a seperate issue that will be resolved with time)
WE CANNOT KEEP QUIET ABOUT THIS
I'm going to post this video on nexus s facebook and google also

Fixxxer, I've seen you on the forums being outspoken about this issue and I'm with you 100%. My wifi and 3g signals are atrocious. Constantly losing signals or very weak signals comparable to EDGE speeds.
Google has dropped the ball on this in my opinion. It is Google's phone and their name and reputation stands behind it and for them to not offer some sort of official statement acknowledging the widespread issue people are having (and no, not some random Google employee on their forum saying it is being looked into) is a disservice to the customers that support them.
One thing I cannot fault is people being brand loyal to Apple and their iPhone because they get 1st class service and immediate official responses while Nexus adopters have no clue who to contact for answers. Sprint and Samsung are clueless and only advice is to return it for an exchange or send you an airave.
Google, it is your phone. Do something about it!

thanks for the kind words guys. it's a shame there are still a few out there that seem to want us to just keep quiet about this. maybe they are afraid it will ruin the rep of the nexus s? look what the evo3d users got after being very vocal to htc.
as ive said before they have made no public announcements of a fix, anything you read on a forum about a fix unless from a credible source is BS.

It makes me sad you guys are having issues with this awesome phone.
I really hope it can be fixed. What I don't understand is that my GSM Nexus S seems to have an amazing antenna, and gets service where other T-Mobile phones don't.
Sent from my Nexus S using XDA Premium App

i got a response back from samsung about my youtube video... they claim they are unaware of the issue and that they want me to send them my phone for testing. samsung is totally clueless to our problems people. we need to push harder here.
i guess we just don't have the fanbase the evo line has. i give htc props for responding to the mass yesterday. at least they will get what they demanded.

well i was hoping my video would make a dent but it's not so far. the sprint forums has pretty much died off to a stand still right now. im not sure what else i can do for us? maybe it's just time to throw in the towel and exchange for another phone.
im open to ideas guys.

things..
things usually take longer than over night to become wide spread

fixxxer2008 said:
well i was hoping my video would make a dent but it's not so far. the sprint forums has pretty much died off to a stand still right now. im not sure what else i can do for us? maybe it's just time to throw in the towel and exchange for another phone.
im open to ideas guys.
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I think it is Google you need to be communicating with about it, since it is a Nexus phone.
Google did mention they were going to do some testing:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en
I don't think there is going to be a quick fix, it is going to take time for a software update to roll out.

seezar said:
I think it is Google you need to be communicating with about it, since it is a Nexus phone.
Google did mention they were going to do some testing:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en
I don't think there is going to be a quick fix, it is going to take time for a software update to roll out.
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samsung already sent me an email this morning, they are unaware of these mass issues. they are the ones who write the radios, not google.

ryandoubleu said:
things usually take longer than over night to become wide spread
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lol it is widespread already.

fixxxer2008 said:
samsung already sent me an email this morning, they are unaware of these mass issues. they are the ones who write the radios, not google.
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But it is a Google supported phone, yes it seems to have something to do with the radios but it could very well be with how the Android OS is interacting with them. It would make sense to start with Google and then Google do their testing and go to Samsung if needed.