Database Users

Pass the word to sprint that we are unhappy!

I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.

LOL, you spoke to a front line rep? Good luck with that.

supdawg said:
LOL, you spoke to a front line rep? Good luck with that.
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one person isn't going to make a difference, but if more people call in then someone is going to notice. Even if I did talk to the garbage disposal.

am pretty happy with my evo but the cap sucks tho lol

I just ended up returning my device. Not sure if I should let them know why though.

I just ended up returning my device. Not sure if I should let them know why though.
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How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App

iKimodragon said:
How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App
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I actually bought it from Wirefly. I just had to get an RA number within 14 days of activating it then I had to ship it back with all the original packaging.
Then I spoke with Sprint chat to put a note on my account to revert me back to my old plan and old contract.

What cap are you guys referring to, and what's so wrong with the EVO? I'm loving mine!

I might call if I was unhappy with the EVO... as it stands though, I love this phone, so no reason to complain here.

mrono said:
I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.
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There should be an effective way to communicate with HTC on its issues. Even their forums don't seem all that effective, I'd like to see some official response from HTC as well:
Popular discussions & Product Support:
http://community.htc.com/na/htc-forums/android/f/94.aspx?tab=support&Sort=Active&PageIndex=1
http://www.htc.com/us/products/evo-sprint?view=1-1&sort=0
http://www.htc.com/us/support/evo-sprint/help/
I played with an EVO for another couple hours the other day but don't feel compelled to buy one until 2.2 & Wi-Fi fix etc..& if they don't respond to market pressures it will only make the iPhone 4 seem more worth the compromise of Apple's constraints..
Ideas on more effective communication with HTC, what say you..?

they still arent gonna do anything

I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.

What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100

Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
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Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.

bnapy said:
I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.
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Oh good god please don't bring up that phone!

the cap thing does suck but bottom line is this is the best phone i have ever had.. having a fps cap isnt enough to get me to return my phone, i was happy with my phone before i heard of the cap so im not going to change how i feel about it now.. when i read all of the comments about ppl returning their phone because of the cap i honestly think they are returning it for other reasons and just using the cap as an excuse cause honestly i cant think of a better phone that sprint has at the moment... i read someone was claiming to boycott htc is they didnt fix that cap, that comment made me laugh!

What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group e
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Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.
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Awesome, since you already know what any ****ing user will think, they won't have to bother themselves with deciding on a phone. They can just let you tell them what they will like.
Go buy an iPhone if you think it's so much better.

Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
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http://community.htc.com/na/htc-forums/android/f/94/t/2929.aspx
http://forum.xda-developers.com/showthread.php?t=699459
http://forum.xda-developers.com/showthread.php?t=700678

Thanks for links....I guess my point was that WiFi works. People are complaining, but for most, WiFi works just fine. I use mine all over my house and my router is in my basement. I even get a connection outside my house. My signal bars don't show me a thing but it's still connected and fast. Some may have WiFi issues but they aren't Toyota recall type issues.

When did it become OK to release a phone that isnt ready for prime time?

Evo had problems, instinct had LOTS of problems, hell my touch pro 2 NEVER ran 100% right.
Now here I am with an Epic, where the gps doesnt work unless I reboot the phone, uploading a 1.2 mb picture takes entirely too long on 3g as well as the phone studders like heck while it's SLOWLY uploading AND to top it all off - it's looking for a signal 50% or more of the time that I'm in a FULL SIGNAL area.
My question is this:
When did this become acceptable in our society? Why are people not being fired over this?????
What MOD EDIT tester didn't notice that 3g uploads are capped? And did they NEVER EVEN TRY TO USE THE GPS after a night or day of the phone being on?
Coming from the touch pro 2 and touch diamond I was SO READY for the Epic to ROCK MY WORLD.
The sad thing is IT WOULD HAVE if I didn't have to deal with these little annoying issues.
Turning airplane mode on and off everyday so my battery will last 12 hours..which still isnt that good.. Rebooting the phone before I plan to use it for ANYTHING navigation related.
What a sour taste I have in my mouth. I know apologists will say "it hasn't even been out a month" well guess what, I work in IT and if I rolled out something new and it didn't work CORRECTLY on the first day, someone is getting in trouble, if I go home before it's fixed, I get fired.
It should be the same thing with the wireless phone industry.
/rant off.

as much as i enjoy my epic i must agree with you, but its not just the phone industry, hell look at video games took ms years to finally get the rrod under control, sony had its ylod problems too....

Dear god, I am sick and tired of seeing these stupid rants everyday.
Every phone is going to have a problem with it, nothing is perfect.
Complaining about it isn't going to magically make it all better.
If your having that many problems with it, then why not return it?
Mods, please make a rant Forum.

mekeke said:
Dear god, I am sick and tired of seeing these stupid rants everyday.
Every phone is going to have a problem with it, nothing is perfect.
Complaining about it isn't going to magically make it all better.
If your having that many problems with it, then why not return it?
Mods, please make a rant Forum.
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That's a great question and the answer is......because I have no alternative device like this with a keyboard.
Your attitude of "every phone is going to have a problem with it" is exactly WHY this whole situation exists in the first place. People are just OK with this type of thing happening.
Also - it's not just me having problems, the whole internet is FULL of epic owners with the same ****ty issues. All I'm saying is that EVERYTIME a phone is rolled out and **** DOESNT WORK - someone should be losing his or her job BECAUSE HE OR SHE DIDNT DO THEIR JOB!!

J3ff said:
That's a great question and the answer is......because I have no alternative device like this with a keyboard.
Your attitude of "every phone is going to have a problem with it" is exactly WHY this whole situation exists in the first place. People are just OK with this type of thing happening.
Also - it's not just me having problems, the whole internet is FULL of epic owners with the same ****ty issues. All I'm saying is that EVERYTIME a phone is rolled out and **** DOESNT WORK - someone should be losing his or her job BECAUSE HE OR SHE DIDNT DO THEIR JOB!!
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People can only do so much with the limited resources they have.
I am guessing your attitude of a phone is that is has to be perfect.
There is never going to be a phone that is perfect.
Sure, there are problems with this phone, dont you think samsung already knows about this and is trying to fix this?

I'm happy with the Epic apart from the fact it pulls power from the battery while plugged in causing it to take forever to charge if you using it heavily.
Sent from my SPH-D700 using Tapatalk

mekeke said:
People can only do so much with the limited resources they have.
I am guessing your attitude of a phone is that is has to be perfect.
There is never going to be a phone that is perfect.
Sure, there are problems with this phone, dont you think samsung already knows about this and is trying to fix this?
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According to a sprint admin on the board they had no idea about this till we started reporting it. Why would samsung release a phone with horrible battery life and a crippled GPS if they knew about it? How did sprint testing NOT REALIZE that 3g doesn't go any faster then 150k.
No a phone doesn't have to be perfect, but these issues are DETRIMENTAL to how the phone works.
What's funny is while I was at the store they had plenty of Epics and not one EVO. I'm sitting there wondering why. I guess I know why now.

While I can be a LOT more patient with stuff, and thats because I am too trusting... I have been lately getting more and more aware that some things were overlooked with this phone.
I'm still hoping though, but I got screwed with the Instinct, from.. wait for it, Samsung, because that was supposed to be the first phone to challenge the iPhone and NOTHING, i mean NOTHING ever came out for it. That phone required reboot a year after it came out for some of the dumb issues, cause it wasn't ever updated, and then it was just flat out not really supported with apps like it was supposed to.
Then I got the Pre (diff company I know) but that was the next iPhone killer, and no apps (besides independent minor developing) for 6 months, while Palm and Sprint sat on their asses deciding to not allow developers to work on the Pre for that time for no reason. Result was after a good launch, people got tired and new phones started coming in.
Now this phone has only been out less than 3 weeks and already got an update, which feels to me that it did help the battery some while using 3G, but I gotta test it out some more. I'll be patient with this one, but it's the last device I get and hang on to if it has certain issues from the get go, because you're right j3ff, I think that all the time too, that people that are cool with a product that is mediocre from the get go is the reason why the US has so many crappy things out before they should be, it's also why Europe and Asia are 3 - 5 years ahead in diff tech areas (devices or services).

J3ff said:
What's funny is while I was at the store they had plenty of Epics and not one EVO. I'm sitting there wondering why. I guess I know why now.
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The popularity of the evo has absolutely nothing to do with the issues that the epic has.

J3ff said:
According to a sprint admin on the board they had no idea about this till we started reporting it. Why would samsung release a phone with horrible battery life and a crippled GPS if they knew about it? How did sprint testing NOT REALIZE that 3g doesn't go any faster then 150k.
No a phone doesn't have to be perfect, but these issues are DETRIMENTAL to how the phone works.
What's funny is while I was at the store they had plenty of Epics and not one EVO. I'm sitting there wondering why. I guess I know why now.
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Dear god, why don't you call Samsung up and ask them then?
I have to admit, my phone does have some problems with it.
But I deal with them. By far this is one of the best phones I've ever had.

Every one who buys the epic right aways does beta testing for them. They know it. This is real world testing for them. Just have to deal with it. Yeah it sucks
Sent from my SPH-D700 using XDA App

Yea I have to agree that the Evo being constantly sold out has nothing to do with the Epic.. What it is, is that Samsung makes the HTC Evo screens. And with them having other devices to make screens for, they only have so many to go around extra for the Evo, especially since its a slightly bigger than normal screen. This means, whenever Samsung decides to toss some screens HTCs way, they do, otherwise their own devices are a priority. And since Samsung makes the Epic AND the S-AMOLED screens there's no shortage of screens for their own device, hence a lot more Epics on hand. I am surprised that HTC didn't go for the S-Amoled screen too, I think that would have turned the tide for some owners.

mekeke said:
Dear god, why don't you call Samsung up and ask them then?
I have to admit, my phone does have some problems with it.
But I deal with them. By far this is one of the best phones I've ever had.
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Dear god, you are the problem, you deal with them and pay major amounts of MONEY and you're just OK with that.
Sure it's a good phone, but phones up to THREE OR FOUR years OLDER both upload FASTER then the epic and have a full fledged working gps.
Also - I did call samsung and sprint, just like I hope all others will, there is NO REASON to just lay down and "dont worry" about major flaws in a flagship device.

J3ff said:
Dear god, you are the problem, you deal with them and pay major amounts of MONEY and you're just OK with that.
Sure it's a good phone, but phones up to THREE OR FOUR years OLDER both upload FASTER then the epic and have a full fledged working gps.
Also - I did call samsung and sprint, just like I hope all others will, there is NO REASON to just lay down and "dont worry" about major flaws in a flagship device.
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1: I do not pay major amounts of money, I got my Epic as a replacement for my broken HTC Evo.
2:I do not recall the older phones having a GPS four years ago.
Your logic is flawed.

This topic largely turned into what I expected it to...
Yes, Americans are completely willing to deal with broken crap as long as they can tie some fanboy fervor to it. Seriously, all you people in here berating OP here because he doesn't really LIKE the fact that he pays top dollar to beta test things need to grow the hell up. There was a topic like this on the Sprint forums where one particular poster was defending the 150kbps upload cap because he claims to never need to upload anything. It doesn't matter if YOU care about the issue, all that matters is that its there and that it happens to be a couple of issues that should not make it out of beta testing.
Geez, I thought the Xbox 360 was the end of this acceptance of unacceptably broken crap.

mekeke said:
2:I do not recall the older phones having a GPS four years ago.
Your logic is flawed.
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Then you haven't been in the high end phone game for 4 years.

J3ff said:
Then you haven't been in the high end phone game for 4 years.
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Funny thing is, I have. I bought the original iphone, and I dont remember that having a GPS.

usfslacker said:
Yes, Americans are completely willing to deal with broken crap as long as they can tie some fanboy fervor to it. Seriously, all you people in here berating OP here because he doesn't really LIKE the fact that he pays top dollar to beta test things need to grow the hell up. There was a topic like this on the Sprint forums where one particular poster was defending the 150kbps upload cap because he claims to never need to upload anything. It doesn't matter if YOU care about the issue, all that matters is that its there and that it happens to be a couple of issues that should not make it out of beta testing.
Geez, I thought the Xbox 360 was the end of this acceptance of unacceptably broken crap.
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It really is crazy to me. Like i said at my job, if stuff doesn't work I don't go home, EVER. Doesn't matter what it is. How can a big company like Samsung let their designers and people who actually give life to the phone leave and go home if the day before they ship them to sprint everything isn't at least CLOSE to 100%

I bought a pocket PC 6700 like 5 years ago, had Naviagtion, and before that I had a phone that had Navigation I believe too. So your problem was the iPhone didn't have, not devices not having GPS

mekeke said:
Funny thing is, I have. I bought the original iphone, and I dont remember that having a GPS.
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Lol, you mean the original iPhone that failed to ship with 3G support at a time when entry level Nokia's had 3G? The iPhone hasn't been the best phone shipped that year for any of its releases. That gentleman said HIGH end.

I spoke to a rep about the 2.2 Beta - screenshots inside

Ok, I've been reading all the threads about the 'leaked' beta that's being argued over etc. so I took it upon myself to chat w/ a Sprint rep about 2.2 and how to get my hands on this mystical beast..
When directly asked how to help beta test, the rep suggested that I contact technical support and they would "definitely" help me with that request.
FWIW..

No way any end-user is going to get a copy of that, sorry... Imagine the piles of NDAs you'd have to sign. They'd basically have to hire you into hardware dev. Sorry to burst your bubble, but it won't happen. That phone number is just to get you off their back.

APOLAUF said:
No way any end-user is going to get a copy of that, sorry... Imagine the piles of NDAs you'd have to sign. They'd basically have to hire you into hardware dev. Sorry to burst your bubble, but it won't happen. That phone number is just to get you off their back.
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not in a bubble.. I just wanted answers
(i'm on the phone rt. now.. I'll post their answer in a few)

we all know its coming "this year"
opening a new thread every minute is not going to get this out sooner...

ericizzy1 said:
we all know its coming "this year"
opening a new thread every minute is not going to get this out sooner...
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not sure how to answer this one (rolls eyes)
After talking to Tier 2 tech support on the phone, I emailed him my screenshot and he seemed really puzzled that an online chat rep would tell me this.
HE said he is not aware of anything going on for beta testing.. Further, he checked his 'inside' mail/communications about upcoming things etc. and didn't see anywhere that would imply that the 2.2 update would be here within the next few weeks but he said that's where things stand today and it was subject to change.
He did say that normally, they get the inside scoop before things drop so that they are prepared before the official drop/release of new stuff and he saw nothing yet to imply that froyo was coming.
Further, he also mentioned that Sprint does not normally do Beta testing that he is aware of and that sometimes people get ahold of things (leaks) before they're official (which we already knew)..
So there's the answer. Sprint doesn't normally do beta testing
keep calling and bugging them and see if someone else gets it LMFAO

or just wait....

Two things:
1. The online rep you talked to doesn't speak English and is not privy to any sort of inside information. They don't know ****.
2. The "Tier 2" rep you talked to doesn't know ****.
No way, no how will you ever be able to "beta test" for Sprint. They do their own testing, but they keep it under wraps pretty tight. Anybody you talk to on the phone is just a Sprint drone.

Either way, you don't know if you don't ask right?
I asked whilst many whined about entitlement. (not implying that'd the case in this thread, but still..)
Sent from my SPH-D700 using Tapatalk

Just a little fyi... when you call sprint reps, be careful... they work in prisons. Just found this out the other day... interesting eh?
Sent From The Beast Inside My Pocket.

You wanted information and you called the stupidest people on the face of the planet? Why didn't you just go find the nearest homeless person or McDonald's employee and ask them to flash Froyo onto your phone?

bigray327 said:
You wanted information and you called the stupidest people on the face of the planet? Why didn't you just go find the nearest homeless person or McDonald's employee and ask them to flash Froyo onto your phone?
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I think that would be offensive to some homeless people and mcdonalds employees. Just sayin. xD
Other than that, I do have to agree, sprint employees are quite dumb. After being with sprint for 6 or so years, I would know. Especially in the first few years before they actually got their **** kinda together.
Also, I believe that 2.2 froyo will be coming out around the end of november. I'm going to stick to that. If not, then sprint is gonna have a ****load of people wanting their money back.
Sent through the Matrix

Wow... This is kinda offensive to those of us employees that actually know our ****. We're not all bad or idiotic or mindless braindead drones. There are a few good ones out there...BTW, I'm not call center I'm store rep, but I paid my dues at the center prior to this gig...
But yeah, none of our info actually mentions any type of updated release for Froyo...

notoriouspyro said:
But yeah, none of our info actually mentions any type of updated release for Froyo...
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Meaning that froyo is still set to be released at the end of november or that the epic will not receive froyo at all? If its the latter then I among many others will rage and most definitely return the epic.
Oh and no offense. Just stating that I've dealt with my share of sprint employees that aren't the brightest crayons in the box...
Sent through the Matrix

fromchaos0646 said:
Meaning that froyo is still set to be released at the end of november or that the epic will not receive froyo at all? If its the latter then I among many others will rage and most definitely return the epic.
Oh and no offense. Just stating that I've dealt with my share of sprint employees that aren't the brightest crayons in the box...
Sent through the Matrix
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There is absolutely no doubt that the Epic will receive Froyo.

It will get it, I spoke with a rep at one of our conferences and he did state it was coming, but he just had no idea when. I know doesn't help to move things along. But be patient. Hell I had to wait until a week ago before employees were able to get our epics, so good things do come to those who wait.

fromchaos0646 said:
I think that would be offensive to some homeless people and mcdonalds employees. Just sayin. xD
Other than that, I do have to agree, sprint employees are quite dumb. After being with sprint for 6 or so years, I would know. Especially in the first few years before they actually got their **** kinda together.
Also, I believe that 2.2 froyo will be coming out around the end of november. I'm going to stick to that. If not, then sprint is gonna have a ****load of people wanting their money back.
Sent through the Matrix
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Just wait until he gets next months bill and for some reason they switched him to a family plan with international roaming because he called in and asked about Froyo.
Rule #1 - NEVER call sprint unless you absolutely HAVE to.
Rule #2 - If you do HAVE to call, make sure to check your account online IMMEDIATELY after getting off the phone with them no matter what you were calling in about.

As long as froyo is a definite, its all good. Just gotta be patient even though its hard to wait for something that will make your phone truly "epic".
And damn, that would suck. Never have I experienced that with sprint but in the future ill look out for that. Idkillabitch if that happened to me.
Sent through the Matrix

fromchaos0646 said:
Never have I experienced that with sprint but in the future ill look out for that. Idkillabitch if that happened to me.
Sent through the Matrix
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Ditto. Remember folks, the BBB can be a sledgehammer.

BThomas22x said:
Just a little fyi... when you call sprint reps, be careful... they work in prisons. Just found this out the other day... interesting eh?
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LOL, no, they don't. They work in call centers, though some of the reps like to compare it to prison.
As for the beta testing, there is a VERY long, drawn out process to be a beta tester, and it's not what you know, it's who you know. I had some fairly high up individuals asking to get me beta team access, and I was shot down damn near instantly. However, a former coworker's brother got him into the beta team, and he was receiving phones almost 6 months before they were released. It was pretty awesome playing with the new stuff before any info was ever leaked to the net, but these folks are NOT techies like us, they just play with the phones and report any obvious bugs.

muyoso said:
Just wait until he gets next months bill and for some reason they switched him to a family plan with international roaming because he called in and asked about Froyo.
Rule #1 - NEVER call sprint unless you absolutely HAVE to.
Rule #2 - If you do HAVE to call, make sure to check your account online IMMEDIATELY after getting off the phone with them no matter what you were calling in about.
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What's funny, is I actually DID check my account afterwards LMFAO
Just sayin'

Internal Screen Cracking

Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?

Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator

styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
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x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.

For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.

Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!

What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.

I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.

I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.

dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
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I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.

Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App

Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App

Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me

dannyniceboi....
buy american! lol

I have seen this happen with other devices before. It's not always due to negligence.

Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App

Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.

Fascinate user moving on.....

Couldn't resist the offer for a free upgrade to the Charge and 4G was just switched on this week in my area, so it was a sign.
Just wanted to say thanks to everyone, devs and anyone else who helped make this device much nicer. Been running stock ED04 for 24 hours now and coming from CM7 boy can I say...this phone was a complete turd before you guys did your wizardry. Its been a long journey from launch...boy did we get far...
I am sure some of you will be making changes as well, but I wanted to say thanks either way, hopefully will see you on the other side.

Did you get a replacement over the phone? Mailed out to you? Verizon said I can get replacement mailed to me when in stock. Followed up after not hearing back and was told now that the only way to get replacement is by checking with Verizon stores in the area if they have the replacement Charge kit in stock. Blasted!!!
Sent from my SCH-I500 using XDA App

Hymizzle said:
Did you get a replacement over the phone? Mailed out to you? Verizon said I can get replacement mailed to me when in stock. Followed up after not hearing back and was told now that the only way to get replacement is by checking with Verizon stores in the area if they have the replacement Charge kit in stock. Blasted!!!
Sent from my SCH-I500 using XDA App
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Click to collapse
I started on the phone with troubleshooting and they authorized the exchange and they had me go to the store where they placed the order for the Charge and 4G sim card, to be at my house Thursday.

I wonder how many of us are switching to the charge? Someone should set up a poll lol

I am
10 char

I have lol
blazing through on my VZ Droid Charge

Eris _2.1_2010 said:
I wonder how many of us are switching to the charge? Someone should set up a poll lol
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I did hehe
http://forums.androidcentral.com/verizon-fascinate/105932-did-you-swap-out-fassy-another-device.html

I got my Fascinate replaced with a DX2 and then upgraded to a D3 and gave the X2 to a friend. The Fascinate was a great phone and I thank all of the devs. Without them, it would've sucked and I never would have gotten one. But it was time to move on to a dual core beast. And man, did I miss the reception, call quality, and build quality of a Moto phone.

Should get my Charge today. Been on a stock build for about two days and its horrible. Really makes you appreciate all the work you guys have done.

I too will be receiving my charge today I believe. Its been an enjoyable 5 months flashing this phone but time to move on.
I want to thank the devs as well for all their hard work on making this phone awesome. I have been stock since Sunday and its totally a big diff its so slow now lol. Anyways thanks again devs
Sent from my SCH-I500 using XDA App

All the cool kids are getting the Incredible 2

GoogleAndroid said:
I got my Fascinate replaced with a DX2 and then upgraded to a D3 and gave the X2 to a friend. The Fascinate was a great phone and I thank all of the devs. Without them, it would've sucked and I never would have gotten one. But it was time to move on to a dual core beast. And man, did I miss the reception, call quality, and build quality of a Moto phone.
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I moved on to the DX2 because of reception & call quality & I'm happy with it. I won't necessarily miss the fascinate but it will miss this community & the devs here. You guys made this phone everything it was supposed to be.
Sent from my DROID X2 using XDA Premium App

Not that I'm looking to "join the bandwagon".... OK, I'm looking to join the bandwagon. How is it that so many people are able to get these upgrades? Missed calls, low volume?? I've got another year on this device and not looking forward to it. ;-)

aolander said:
Not that I'm looking to "join the bandwagon".... OK, I'm looking to join the bandwagon. How is it that so many people are able to get these upgrades? Missed calls, low volume?? I've got another year on this device and not looking forward to it. ;-)
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you have to have a legit issue...this isnt a freebie as a way to get a new phone...although im sure some less than honorable people are using it as such

Er, duh. I understand that nitsuj. I have the issues I mentioned in my previous reply. I didn't actually believe that vzw would go so far as to send out better devices to compensate for, what I thought are, "acceptable issues". By acceptable, i am referring to issues that can be caused and justified by loss of signal reception, or aging hardware.
If vzw considers that to be a valid excuse to send me a new device, count me in. Like I said, I've got another year with this phone. I can't afford to miss calls from my wife who is at home with our special needs child, or the facilities that I manage.
I hope this reply is "adequate" enouph for you. Or feel free to jump to conclusions about my personal needs to have a quality device that I pay hard earned money to enjoy, and quite honestly need to keep Dr. visits/appointments in check.
End rant.

aolander said:
Not that I'm looking to "join the bandwagon".... OK, I'm looking to join the bandwagon. How is it that so many people are able to get these upgrades? Missed calls, low volume?? I've got another year on this device and not looking forward to it. ;-)
Click to expand...
Click to collapse
Mine was having issues with missing calls, not getting messages, and I was having trouble hearing people and they were having trouble hearing me. And this was whether I was stock or on ComRom or CM7/MIUI, no matter which radio, and no matter how much signal strength I had. I missed a few important texts in an area where I had a full bars and signal strength at around -70dbm.

Thank you for your input GoogleAndroid. I can't believe this is such a widespread issue. The best thing about this is hopefully I won't need to use my wife's upgrade to get a decent phone. Win win me thinks. The ;-)

aolander said:
Er, duh. I understand that nitsuj. I have the issues I mentioned in my previous reply. I didn't actually believe that vzw would go so far as to send out better devices to compensate for, what I thought are, "acceptable issues". By acceptable, i am referring to issues that can be caused and justified by loss of signal reception, or aging hardware.
If vzw considers that to be a valid excuse to send me a new device, count me in. Like I said, I've got another year with this phone. I can't afford to miss calls from my wife who is at home with our special needs child, or the facilities that I manage.
I hope this reply is "adequate" enouph for you. Or feel free to jump to conclusions about my personal needs to have a quality device that I pay hard earned money to enjoy, and quite honestly need to keep Dr. visits/appointments in check.
End rant.
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if you have a legit reason then i was in no way meaning any offense...your post i quoted listed no issues that you were having (if they were in previous posts, my bad) and lets face it...at this point everyone is hoping they have issues to get free phones out of it
id hazard a guess that half of the root community on xda has switched because they heard it was a possibility so they went looking for a problem...my issue was hardware related (and not related to whatever else had)
my point was just that your post made it look like u were itching for a new phone a year early...since ur saying thats not the case ill take you at your word

Fascinated
well, my daughter finally, and reluctantly, traded in her Fascinate for a Charge, after four dysfunctional Fascinates. Hers was the missed call problem. I still have the Fascinate, running CM7 since the demise of GB CommROM - and I have zero interest in the Charge, DX2 or Dinc2. The modded Fascinate (thank you devs!) is in my opinion the best smartphone available. That is, until...
http://www.droid-life.com/2011/07/27/galaxy-s-ii-on-verizon-dubbed-fascinate-ii/
What I am waiting to use my upgrade for is the Fascinate 2, coming soon to a Verizon near you. Unless the Nexus Prime release is announced soon.

pdb23103 said:
well, my daughter finally, and reluctantly, traded in her Fascinate for a Charge, after four dysfunctional Fascinates. Hers was the missed call problem. I still have the Fascinate, running CM7 since the demise of GB CommROM - and I have zero interest in the Charge, DX2 or Dinc2. The modded Fascinate (thank you devs!) is in my opinion the best smartphone available. That is, until...
http://www.droid-life.com/2011/07/27/galaxy-s-ii-on-verizon-dubbed-fascinate-ii/
What I am waiting to use my upgrade for is the Fascinate 2, coming soon to a Verizon near you. Unless the Nexus Prime release is announced soon.
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Click to collapse
Fascinate 2!!!! Woohoo!!!!
Sent from my DROIDX using XDA App