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Its been 2 months here very shortly and we have no GPS fix or any word on froyo. FROYO has been out since may, the n1 has it, evolution has it, incredible, d2, dx soon, g2 etc. But no Samsung galaxy or even rumor on when we should get it.
The GPS fix was promissed this month, and well its halfway over I just don't see within the next two weeks a GPS fix being rolled out. Of course also no word on froyoz and not only that but CM6.1 may or may not even support our sgs ..
Sooooo, if there is no froyo or atleast a GPS fix by Oct 8th (rumored g2 release date) I'm selling this damn thing on Craigslist and getting a g2...
I love the vibrant way more than the g2 but I'm sure its gps will work and its coming with stock 2.2.
Wtf Samsung, get your act together. I heard rumors about slow updates but wow. At this time now the evolution had cm6 and a real rom from HTC/Google.
Anyways, hurry up Sammy or I'm going back to htc with the g2.
Edit: lets not be stupid either, if Samsung could fix this GPS issue, it would be fixed by now and the epic as they said would work would work properly ...
I've lost all faith on a software issue and believe its hardware. Why else would every version be wacked.
Just in case though I'm giving them till the g2.
smashpunks said:
Its been 2 months here very shortly and we have no GPS fix or any word on froyo. FROYO has been out since may, the n1 has it, evolution has it, incredible, d2, dx soon, g2 etc. But no Samsung galaxy or even rumor on when we should get it.
The GPS fix was promissed this month, and well its halfway over I just don't see within the next two weeks a GPS fix being rolled out. Of course also no word on froyoz and not only that but CM6.1 may or may not even support our sgs ..
Sooooo, if there is no froyo or atleast a GPS fix by Oct 8th (rumored g2 release date) I'm selling this damn thing on Craigslist and getting a g2...
I love the vibrant way more than the g2 but I'm sure its gps will work and its coming with stock 2.2.
Wtf Samsung, get your act together. I heard rumors about slow updates but wow. At this time now the evolution had cm6 and a real rom from HTC/Google.
Anyways, hurry up Sammy or I'm going back to htc with the g2.
Edit: lets not be stupid either, if Samsung could fix this GPS issue, it would be fixed by now and the epic as they said would work would work properly ...
I've lost all faith on a software issue and believe its hardware. Why else would every version be wacked.
Just in case though I'm giving them till the g2.
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question , do you really think Samsung comes to XDA and reads these ?
ppl cluttering my forum lulz
rsfaze said:
question , do you really think Samsung comes to XDA and reads these ?
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Answer: no, why would I think that?
Question: why such a dumb question?
scrizz said:
ppl cluttering my forum lulz
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Well just remember this post when there's no GPS fix or froyo out when there's yet another released phone running froyo.
Nice theory.
Sent from my Samsung Vibrant
The thing is... These half assed threats of switching to a different phone vendor are pretty lame. No one (including samsung, HTC and google) cares what phone you have. Keep the vibrant, dont keep the vibrant. Who cares.
When you got on your rant what were you setting out to accomplish? Oh...thats right. Nothing.
So here is an idea. If you are an unhappy customer and feel the company you bought your phone from. The same company that you did your reasearch on and accepted the risk the phone bring updated wouldnt fit into your time frame. Use your powers of free will and go.but something else.
Good day sir.
The samsung galaxy s i9000 has froyo.
The thing I don't understand is everyone is having lag and gps issues but me. I have no lag at all. I use my gps to navigate daily, plus I use it for geocaching and always come within 10 feet of the cache. I just don't get it.
NoDataFound said:
The thing is... These half assed threats of switching to a different phone vendor are pretty lame. No one (including samsung, HTC and google) cares what phone you have. Keep the vibrant, dont keep the vibrant. Who cares.
When you got on your rant what were you setting out to accomplish? Oh...thats right. Nothing.
So here is an idea. If you are an unhappy customer and feel the company you bought your phone from. The same company that you did your reasearch on and accepted the risk the phone bring updated wouldnt fit into your time frame. Use your powers of free will and go.but something else.
Good day sir.
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amen to that...
NoDataFound said:
The thing is... These half assed threats of switching to a different phone vendor are pretty lame. No one (including samsung, HTC and google) cares what phone you have. Keep the vibrant, dont keep the vibrant. Who cares.
When you got on your rant what were you setting out to accomplish? Oh...thats right. Nothing.
PSo here is an idea. If you are an unhappy customer and feel the company you bought your phone from. The same company that you did your reasearch on and accepted the risk the phone bring updated wouldnt fit into your time frame. Use your powers of free will and go.but something else.
Good day sir.
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What's lame is you ranting In my topic about what I make a thread about. Obviously you cared and it made enough of a impact on you to reply . I have every right to ***** and you will see more of it from others for the rest of your life. So before you act lime a preacher and try and change the world/forum, think again, your post is as washed up as this supposed topic your saying.
I stand by my topic, we should all be frustrated for Samsung not fixing our GPS or atleast saying its completely fubared. Froyo, where's froyo? I've got valid gripes and *****es, that's what forums are for and I think many agree things are getting to near and we don't see no light at the end of the tunnel.
Yes Samsung should care on their Rep cause in the end that's what gets them a returning customer.
I was all for this phone and backing up waiting, but common were going on a quarter of a year withouwfixes or froyo, some people don't but have a phone for 6 months, 3 of that 6 there waiting like crackheads for a bag?
Please no rude responses I have a valid gripe
Good day ma'am
Couldnt you rant in the countless other "where is froyo" threads?
Why do you feel the need to make a new thread for something like this?
I'm all for stateing your opinion but atleast do it in an already existing thread about the exact same thing.
Sent from my SGH-T959 using XDA App
Trev420 said:
Couldnt you rant in the countless other "where is froyo" threads?
Why do you feel the need to make a new thread for something like this?
I'm all for stateing your opinion but atleast do it in an already existing thread about the exact same thing.
Sent from my SGH-T959 using XDA App
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Why did you open this thread then if there's others?
Stop acting like forum police
Really this thread is a watch. Froyo nor gps fix will see this phone withing 1 month... so for those wanting to buy this phone for those reasons and expecting a fix this month, think again.
THERE WILL BE NO, I SAY AGAIN NO GPS FIX OR FROYO THIS MONTH OR EVEN SHORTLY AFTER. THAT IS WHY I WILL BE GETTI G A G2. I'd advise anyone needing GPS or froyo to find a new phone. Samsung isn't gonna do **** anytime soon... yes that's negative but I'm a realist, it's not gonna happen.
I personally don't care if there's "yet another thread" about this. I understand people are pissed (I get pissed too). Yeah, Sammy doesn't care whether we are happy or not - they are a huge multinational corporation half a world away. There are so many layers between us and their management it's not even funny. Our concerns get lost in a call log of a customer service department or in a product manager's inbox of automated reports. Plus, even if they did read and have concern about these issues, it's too late. Usually it's cheaper for them to take these issues and fix them in the next iteration of the product than to re-tool the factory or make a change on the line. A massive corporation like Samsung is all about efficiency and not stopping production. Our only hope is a software fix or, by the grace of God, a recall if the problem is so bad it requires legal action.
I agree with the poster that says we can just walk away and get a different phone or whatever. However, some of us paid $500 for this thing and it's a significant investment to buy yet another phone. Yeah we can eBay it (which is what I would do). Or for others it's just a disappointment because ON-PAPER this is the "perfect phone". I'm a little of both. I love this phone - the form factor, the screen, the UI, etc - but it's not operating as advertised. If the phone would work as intended it would be my perfect phone. That's what many of us are holding out hope for. We are frustrated and want a fix, not a new phone.
I had to get rid of my Evo because of horrendous QC problem (mine was literally coming apart). It was almost heartbreaking because I waited so long for that damn phone to come out. But once I got the Vibrant, the Evo was forgotten about - until the buzz wore off and the lag and GPS issue became a serious problem. OK, I'm done storytelling.
With over 2 weeks left in the month, let's hope Sammy pulls through and tries to save their reputation. I'll say this though - I will think VERY carefully next time I buy a Samsung phone.
smashpunks said:
What's lame is you ranting In my topic about what I make a thread about. Obviously you cared and it made enough of a impact on you to reply . I have every right to ***** and you will see more of it from others for the rest of your life. So before you act lime a preacher and try and change the world/forum, think again, your post is as washed up as this supposed topic your saying.
I stand by my topic, we should all be frustrated for Samsung not fixing our GPS or atleast saying its completely fubared. Froyo, where's froyo? I've got valid gripes and *****es, that's what forums are for and I think many agree things are getting to near and we don't see no light at the end of the tunnel.
Yes Samsung should care on their Rep cause in the end that's what gets them a returning customer.
I was all for this phone and backing up waiting, but common were going on a quarter of a year withouwfixes or froyo, some people don't but have a phone for 6 months, 3 of that 6 there waiting like crackheads for a bag?
Please no rude responses I have a valid gripe
Good day ma'am
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i agree i just talked to android about it. they said not anytime soon because 1 month ahead they get notified if they update would come to a certain phone or not. and she said there is nothing about 2.2 on vibrant. so we are ****ed..
You must be part of a forum gang.
If you are so unhappy with your phone do yourself and this forum are favor by returning it and get a phone with froyo.
Sent from my Samsung Vibrant
flameinthefire said:
i agree i just talked to android about it. they said not anytime soon because 1 month ahead they get notified if they update would come to a certain phone or not. and she said there is nothing about 2.2 on vibrant. so we are ****ed..
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That is strange, I talked to Samsung at the beginning of the month, they said when they dropped 2.2 for the International one, which has happened, they pushed the build to their "vendors" at the same time. So now it is in the hands of Tmo/ATT and such to finish their "customizing"(read "****ing up") of 2.2 before they push it out ...
Disclaimer: Samsung info may be bogus, but has as much chance as any other source to be accurate.
rbirg said:
You must be part of a forum gang.
If you are so unhappy with your phone do yourself and this forum are favor by returning it and get a phone with froyo.
Sent from my Samsung Vibrant
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Yes exactly, Come oct 8th I will be getting a phone with froyo. I just don't want to have to play the sale my vibrant game, and miss the things I do love like the screen.
And why the heck no cm6 yet? Hell people bought them a vibrant just for us and still nothing...
Doesn't it seem at least a bit difficult to port Froyo to another phone as a side hobby?
Edit: let alone get the gps working too . Not like froyo is the be all end all fix for everyone's problems.
Sent from my Samsung Vibrant
rbirg said:
Doesn't it seem at least a bit difficult to port Froyo to another phone as a side hobby?
Edit: let alone get the gps working too . Not like froyo is the be all end all fix for everyone's problems.
Sent from my Samsung Vibrant
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Hell the dam hd2 has froyo on it and its not even a android phone. What's going on with vibrant development.... unmarked maybe I should sell the vibrant and big 2 hd2s and put froyo on them and give my wife one.. lol
Sad that a non android phone has froyo but yet a 2 month old top of the line android phone is yet to even have a custom rom.. lmaooo.
I've supported this phone up till now. Now, I'm pissed. Sorry to upset some of you but this is utter crap.
If anything, anything give us a GPS fix.
Edit: also I have a n1 with froyo, were missing a lot without it..
Ok, I've been reading all the threads about the 'leaked' beta that's being argued over etc. so I took it upon myself to chat w/ a Sprint rep about 2.2 and how to get my hands on this mystical beast..
When directly asked how to help beta test, the rep suggested that I contact technical support and they would "definitely" help me with that request.
FWIW..
No way any end-user is going to get a copy of that, sorry... Imagine the piles of NDAs you'd have to sign. They'd basically have to hire you into hardware dev. Sorry to burst your bubble, but it won't happen. That phone number is just to get you off their back.
APOLAUF said:
No way any end-user is going to get a copy of that, sorry... Imagine the piles of NDAs you'd have to sign. They'd basically have to hire you into hardware dev. Sorry to burst your bubble, but it won't happen. That phone number is just to get you off their back.
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not in a bubble.. I just wanted answers
(i'm on the phone rt. now.. I'll post their answer in a few)
we all know its coming "this year"
opening a new thread every minute is not going to get this out sooner...
ericizzy1 said:
we all know its coming "this year"
opening a new thread every minute is not going to get this out sooner...
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not sure how to answer this one (rolls eyes)
After talking to Tier 2 tech support on the phone, I emailed him my screenshot and he seemed really puzzled that an online chat rep would tell me this.
HE said he is not aware of anything going on for beta testing.. Further, he checked his 'inside' mail/communications about upcoming things etc. and didn't see anywhere that would imply that the 2.2 update would be here within the next few weeks but he said that's where things stand today and it was subject to change.
He did say that normally, they get the inside scoop before things drop so that they are prepared before the official drop/release of new stuff and he saw nothing yet to imply that froyo was coming.
Further, he also mentioned that Sprint does not normally do Beta testing that he is aware of and that sometimes people get ahold of things (leaks) before they're official (which we already knew)..
So there's the answer. Sprint doesn't normally do beta testing
keep calling and bugging them and see if someone else gets it LMFAO
or just wait....
Two things:
1. The online rep you talked to doesn't speak English and is not privy to any sort of inside information. They don't know ****.
2. The "Tier 2" rep you talked to doesn't know ****.
No way, no how will you ever be able to "beta test" for Sprint. They do their own testing, but they keep it under wraps pretty tight. Anybody you talk to on the phone is just a Sprint drone.
Either way, you don't know if you don't ask right?
I asked whilst many whined about entitlement. (not implying that'd the case in this thread, but still..)
Sent from my SPH-D700 using Tapatalk
Just a little fyi... when you call sprint reps, be careful... they work in prisons. Just found this out the other day... interesting eh?
Sent From The Beast Inside My Pocket.
You wanted information and you called the stupidest people on the face of the planet? Why didn't you just go find the nearest homeless person or McDonald's employee and ask them to flash Froyo onto your phone?
bigray327 said:
You wanted information and you called the stupidest people on the face of the planet? Why didn't you just go find the nearest homeless person or McDonald's employee and ask them to flash Froyo onto your phone?
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I think that would be offensive to some homeless people and mcdonalds employees. Just sayin. xD
Other than that, I do have to agree, sprint employees are quite dumb. After being with sprint for 6 or so years, I would know. Especially in the first few years before they actually got their **** kinda together.
Also, I believe that 2.2 froyo will be coming out around the end of november. I'm going to stick to that. If not, then sprint is gonna have a ****load of people wanting their money back.
Sent through the Matrix
Wow... This is kinda offensive to those of us employees that actually know our ****. We're not all bad or idiotic or mindless braindead drones. There are a few good ones out there...BTW, I'm not call center I'm store rep, but I paid my dues at the center prior to this gig...
But yeah, none of our info actually mentions any type of updated release for Froyo...
notoriouspyro said:
But yeah, none of our info actually mentions any type of updated release for Froyo...
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Meaning that froyo is still set to be released at the end of november or that the epic will not receive froyo at all? If its the latter then I among many others will rage and most definitely return the epic.
Oh and no offense. Just stating that I've dealt with my share of sprint employees that aren't the brightest crayons in the box...
Sent through the Matrix
fromchaos0646 said:
Meaning that froyo is still set to be released at the end of november or that the epic will not receive froyo at all? If its the latter then I among many others will rage and most definitely return the epic.
Oh and no offense. Just stating that I've dealt with my share of sprint employees that aren't the brightest crayons in the box...
Sent through the Matrix
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There is absolutely no doubt that the Epic will receive Froyo.
It will get it, I spoke with a rep at one of our conferences and he did state it was coming, but he just had no idea when. I know doesn't help to move things along. But be patient. Hell I had to wait until a week ago before employees were able to get our epics, so good things do come to those who wait.
fromchaos0646 said:
I think that would be offensive to some homeless people and mcdonalds employees. Just sayin. xD
Other than that, I do have to agree, sprint employees are quite dumb. After being with sprint for 6 or so years, I would know. Especially in the first few years before they actually got their **** kinda together.
Also, I believe that 2.2 froyo will be coming out around the end of november. I'm going to stick to that. If not, then sprint is gonna have a ****load of people wanting their money back.
Sent through the Matrix
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Just wait until he gets next months bill and for some reason they switched him to a family plan with international roaming because he called in and asked about Froyo.
Rule #1 - NEVER call sprint unless you absolutely HAVE to.
Rule #2 - If you do HAVE to call, make sure to check your account online IMMEDIATELY after getting off the phone with them no matter what you were calling in about.
As long as froyo is a definite, its all good. Just gotta be patient even though its hard to wait for something that will make your phone truly "epic".
And damn, that would suck. Never have I experienced that with sprint but in the future ill look out for that. Idkillabitch if that happened to me.
Sent through the Matrix
fromchaos0646 said:
Never have I experienced that with sprint but in the future ill look out for that. Idkillabitch if that happened to me.
Sent through the Matrix
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Ditto. Remember folks, the BBB can be a sledgehammer.
BThomas22x said:
Just a little fyi... when you call sprint reps, be careful... they work in prisons. Just found this out the other day... interesting eh?
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LOL, no, they don't. They work in call centers, though some of the reps like to compare it to prison.
As for the beta testing, there is a VERY long, drawn out process to be a beta tester, and it's not what you know, it's who you know. I had some fairly high up individuals asking to get me beta team access, and I was shot down damn near instantly. However, a former coworker's brother got him into the beta team, and he was receiving phones almost 6 months before they were released. It was pretty awesome playing with the new stuff before any info was ever leaked to the net, but these folks are NOT techies like us, they just play with the phones and report any obvious bugs.
muyoso said:
Just wait until he gets next months bill and for some reason they switched him to a family plan with international roaming because he called in and asked about Froyo.
Rule #1 - NEVER call sprint unless you absolutely HAVE to.
Rule #2 - If you do HAVE to call, make sure to check your account online IMMEDIATELY after getting off the phone with them no matter what you were calling in about.
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What's funny, is I actually DID check my account afterwards LMFAO
Just sayin'
Well he was very nice i must admit and even though i didnt get an answer i liked 2 much it was better than the usual "oh we dont know anything about it". He said that the Update WAS ready for the 11th of November but that tyhere were a couple of bugs and they are trying to work on it to relase as soons as possible. He said that he talked to a couple fo co-wrokers and his supervisor and he gathered that he truly sincerely didnt know(which i actually beleived for the first time) BUT that the LASTEST and FINAL DATE that FROYO for the epic will be out by is DECEMBER 5th, which i know is not the best date AT aLL but its certainly best than the END OF THE YEAR. so yeah wanted 2 share that, if anyone else scoops something up let US all know
That's cool, even if true
the froyo leak has always been running as stable as
the 2.1 for me. So I am fine with it.
Can we just have a forum for Froyo gossip? Froyo is becoming the Brett Farve of the Epic 4G.
betterment66 said:
Well he was very nice i must admit and even though i didnt get an answer i liked 2 much it was better than the usual "oh we dont know anything about it". He said that the Update WAS ready for the 11th of November but that tyhere were a couple of bugs and they are trying to work on it to relase as soons as possible. He said that he talked to a couple fo co-wrokers and his supervisor and he gathered that he truly sincerely didnt know(which i actually beleived for the first time) BUT that the LASTEST and FINAL DATE that FROYO for the epic will be out by is DECEMBER 5th, which i know is not the best date AT aLL but its certainly best than the END OF THE YEAR. so yeah wanted 2 share that, if anyone else scoops something up let US all know
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Total meaningless BS.
Literally no one in the first two tiers of tech support is going to have the slightest idea. It will be released when ready. Target are movable, they are not going to blow a few million bucks in needless support issues if it isn't ready on Dec 5, so the support person you spoke to was just completely making it it up. There was also clearly never a target of the 11th.
On of our more respected Sprint people here has said the target has been NOv 29th for a while and that is the only credible thing that has surfaced, and is incidentally, exactly in line with the only thing Sprint and Samsung have ever said publicly, which is their placing the release for Epic at between the end of November and the end of December.
aero1 said:
Total meaningless BS.
Literally no one in the first two tiers of tech support is going to have the slightest idea. It will be released when ready. Target are movable, they are not going to blow a few million bucks in needless support issues if it isn't ready on Dec 5, so the support person you spoke to was just completely making it it up. There was also clearly never a target of the 11th.
On of our more respected Sprint people here has said the target has been NOv 29th for a while and that is the only credible thing that has surfaced, and is incidentally, exactly in line with the only thing Sprint and Samsung have ever said publicly, which is their placing the release for Epic at between the end of November and the end of December.
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you sound angry dude lol
betterment66 said:
you sound angry dude lol
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He's right. You're simply not going to get any kind of accurate answer from Sprint CS on things like this. They know practically nothing.
I really don't understand why u ppl are making it seem like the OP is doing something wrong.. we are all just wanting froyo and he called sprint and shared with us what the rep said. we will find out when it is when it comes which is hopefully gonna be soon...
Sent from my SPH-D700 using XDA App
How does one get a copy of the leaked froyo?
Sent from my PC36100 using XDA App
Just hop on over to the dev sub-forum. There is the leaked 2.2 beta and about 3 roms based on it already. You just need to root and install clockwork mod recovery.
i work internally there and i can tell ya this i get all my info on the outside.... its not like we really know i also talk to multiple people in the company and we email each other to find info out... remember we are employee's not SPRINT don't rely on what an employee tells ya talk to the source ask Google when its coming out why are you asking a service provider? we don't make or create the software and we are not the equipment manufacture people need to come to grip and realize sprint is only a service provider
setox said:
i work internally there and i can tell ya this i get all my info on the outside.... its not like we really know i also talk to multiple people in the company and we email each other to find info out... remember we are employee's not SPRINT don't rely on what an employee tells ya talk to the source ask Google when its coming out why are you asking a service provider? we don't make or create the software and we are not the equipment manufacture people need to come to grip and realize sprint is only a service provider
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your a fool
Info Source
That may be but I tend to agree with him. Your local Sprint store is not the best place to get information.
And btw, that should be "you're" not "your".
tsp
infamousjax said:
your a fool
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We will all just be crying for gingerbread as soon as we get froyo
Sent from my SPH-D700 using XDA App
Lol now why would you post about you talking to a rep? Seriously it will come when it does. No one cares about you talking to a rep because chances are that rep is just pull it out of his ass to get you to go away.
Guys I just spoke to my doc and he told me its coming tomorrow I swear that's what he said, and its gotta be true because my doc said so, sooo yeaahh listen to me! Because I'm soo freaken cool! And I have the power to talk to people and get answers that none of you will ever be able to get! Bwahwawah.
P.s: I'm just bored don't get your panties all tied in a knot jkjk :::wink:::
Sent while your mom was putting her clothes back on (Epic4G gotta love it.)
I have a Sprint HTC Hero, rooted, overclocked, blah blah blah. It still does not do over half of the **** your Epics do. I cant even run a 3d game on this P.O.S. Point is, be thankful for what you have.
& for the record, 2.2 is nothing special.
Dj21o said:
I have a Sprint HTC Hero, rooted, overclocked, blah blah blah. It still does not do over half of the **** your Epics do. I cant even run a 3d game on this P.O.S. Point is, be thankful for what you have.
& for the record, 2.2 is nothing special.
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For the upgrade to fully use flash makes your point false. Froyo is a big step from 2.1.
And also I spoke to a rep as well. And he was giving me info he read off of Android Central so he's basically in the dark as much as we are. Phones being released is one thing because Stores get the info ahead of time for stock purposes. Froyo is something different.
And [email protected] the Bret Favre comment. I almost lost my drink!
I think these "I talked to a sprint rep who knows when it's coming out" Is the equivalent to "I played for my high school basketball team so I know what it's like to be in the NBA. You really have no insight on what's really happening
I've heard the 29th.. oh and I work for sprint but hope its true.
aero1 said:
Total meaningless BS.
Literally no one in the first two tiers of tech support is going to have the slightest idea. It will be released when ready. Target are movable, they are not going to blow a few million bucks in needless support issues if it isn't ready on Dec 5, so the support person you spoke to was just completely making it it up. There was also clearly never a target of the 11th.
On of our more respected Sprint people here has said the target has been NOv 29th for a while and that is the only credible thing that has surfaced, and is incidentally, exactly in line with the only thing Sprint and Samsung have ever said publicly, which is their placing the release for Epic at between the end of November and the end of December.
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I'm pretty sure the few million bucks of support doesn't bother them one bit. As we've seen with the GPS issues, they'll just ignore it. No cost at all to them.
Some Sprint reps know way more than others about current and upcoming products. However, keep in mind that it's not their job to keep you up to date on release dates for Froyo, and at least some of them just don't feel like talking to you about it even if they know. You can call again and again and ask 20 of them, and maybe you'll get someone that actually does know and is willing to share info with you, or you might get a bunch of people who just show up and do their jobs, don't give a crap about the products they support, and have no idea what you're talking about. Either way, I wouldn't discount something a Sprint rep says, because they're at least as likely to know as anyone else.
Flash is slow as **** anyways? Lol. And cant you just get the apk from somewhere and install? I did it on my hero, but my processor is sllllooowwwwww lol.
Well I just got off the phone with sprint after asking them about froyo the guy started reading that bs script so half way through the guy reading the script I stopped him and said can you get me some real info please. Ok sir just one moment so after about 2 mins he came back and said froyo is schedule to be released feb 1st. I wouldn't even consider this a rumor or anything that should be believed. I wanted to share how a sprint rep shuts down when the script no longer flys
Sent from my SPH-D700 using XDA App
MF'ers wish we could get them fired or something for BSing us all like this
I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^
Yeah if I have I a tech question I don't even call sprint tech anymore I just jump on here. But that script reading is funny ****. Half of the reps have rom read it cause they don't even know what group is.
Sent from my Evo Killer!!!
DroidApprentice said:
I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^
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Yeah I know
Sent from my SPH-D700 using XDA App
first level CS not knowing, giving BS, I dont blame em. I always throw out the froyo question if I am calling anyways, just for this amusement... the first level people know less than the sales people at a sprint store. The BEST ones, MAYBE, are the ones who ask their supe, and its not a 2 min hold, its just a few seconds, and they come back and say they dont know, sorry. Now the tech support lady I was transferred to, who obviously had NO tech experience (supposedly second tier) did not know what 2.1 or 2.2 meant, so I said Froyo, then it was like a red flag, oh let me get my supe, I said no, I was more concerned with the replacement Epic I had just waited 5 days for that FC'd everything... system apps, everything. Its like their 'tech support' are there just to annoy you into driving to the sprint store so a tech can look at it in person. ONE guy was cool enough to set me up an appointment, and describe in the job ticket what they were to do, as they said my effed up display was cosmetic when I went in to the 'techs' previously. Anyways, never had to deal with them till I got an Epic... so I dont know if it changed. Dont get me wrong, my screen issue was either defect or a damaged connection cable, otherwise epic is solid.
Now the 'finance' department going to a comission basis, or at least acting like it, is bull****. I got two lines because I had a second job where I had to call in orders to landlines, taking hours at a time (Frontier FIOS), then left the job and had issues with payments on two lines for just myself (nobody told me of seasonal hold on a line) and had to deal with finance. In the past, say 2 years ago and longer, they were AWESOME, they would work out any reasonable deal...but im guessing with the economy, they are pusing them to have all these stupid stipulations, etc. I know its my fault I am behind, I signed a contract, but in the past they were SO willing to do anything to keep my account, it was awesome. Also, anyone get a disconnect lately? No more handy redirect to customer service/finance... now its just a 1970s phone company voice saying you are not authorized to make a call to this number, please try again later... cheaped out on that system too....
BUT, still cheapest carrier, and better CS all around than VZ, any division...
iSaint said:
MF'ers wish we could get them fired or something for BSing us all like this
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I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!
Electrofreak said:
I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!
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I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$
iSaint said:
I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$
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While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.
Electrofreak said:
While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.
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i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Hehe well starting a sentence with "Look, Sir" and ending with "I don't have a clue" is a great way to turn a frustrated caller into an irate one.
But yeah, "I wish I could answer that question but we haven't been provided with a release date yet. We've been told that the update is in the works and should be released in the near future. Do you have any other questions I might be able to help with?"
It sounds lame but if you sympathize too much with a caller, they suddenly want to spend 20 minutes telling you their life story (time you generally aren't allowed to spend chit-chatting). If you are too cold and uncaring, they get ticked off. So you're stuck basically with "Yeah I feel for you, but here's what I can do for you / tell you. Do you need anything else?"
iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Would that have changed your opinion or would it have been another "confirmation that Sprint doesn't know what they're doing"? In looking at the overabundance of posts on Froyo I"m guessing that a post would have developed stating something like " Just called tech support. Asked them about Froyo. Customer service doesn't know what the hell they are doing cuz they couldn't answer my question... I'm switching to Verizon because I'm tired of the lack of support that Sprint/Samsung/America(since international Galaxy devices have froyo) provides." Sound bout right?
Now I understand why so many Devs are starting to jump ship from the site.
/end pointless rant.
Sorry didn't mean to come off as an ass but I can say and truly mean, unless you walk a mile in their shoes... Try dealing with so many people on a daily basis asking the same damn questions. It gets a bit repetative and annoying I'd say pretty much anything to get people to shut up. Especially once they start with the I know more than you tone.
No im very patiently waiting for froyo please don't get me wrong...im very happy with my setup but you guys have explained it better from thier point of view thank you and obviously understand how it works better than a sixteen year old(Me 8/) so thanks i wasn't angry about sprint/samsung just that the guy lied thought he couldv'e said something else but w/e i undertand.
and im not a person who is always on here *****ing/moaning i try to help anyone out if i can and answer questions so hopefully our Amazing devs have more time to focus on thier hobbies and not answer questions.
Not everyone that works for sprint cs is stupid.... I agree not all reps are the best but love the way u guys treat us... bullshiz
Sent from my SPH-D700 using XDA App
I for one don't really worry about froyo, my phone is stock and I like it the way it is. I think that this fasination with it has gone wayyy overboard.
The way I see it is that we will get it when they release it, until then just enjoy using the best phone on the market
Sent from my SPH-D700 using XDA App
ill go ahead and look stupid here... what does froyo give you?
Flash, JIT, Chrome to phone, not being on extremely dated software
**** i just want the devs to get what they need for Cm6/Cm7
063_XOBX said:
Flash, JIT, Chrome to phone, not being on extremely dated software
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Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.
gophergun said:
Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.
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And the ability to use new TTS voice engines. My Epic sounds sexy now.
im done trying to help people that are ungrateful and trolls. thank you for the kind words in this thread, i am not closing it because of you.
Agreed
I definitely agree with your statements. The only thing is my signal bounces around even while on an Airave or Airavana. I verified it was not the Airavana or airave because my wifes Evo always has a consistent signal.
ryandoubleu said:
I definitely agree with your statements. The only thing is my signal bounces around even while on an Airave or Airavana. I verified it was not the Airavana or airave because my wifes Evo always has a consistent signal.
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see mine still gets slow data but i have perfect 4 bars with my airrave. outside of that the signal is in and out all day long.
sent
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
ryandoubleu said:
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
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thanks for that!
ryandoubleu said:
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
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Did you send it to Google? It's their phone...
And to the OP: I'm sorry you're having issues. I'm not experiencing any of those issues.
Well said. I'm new to the whole Android experience,
but am no stranger to expecting quality out of my investments. I'll continue to try to help the cause with you, seeing as how I'm going to have to get along with this phone for the next two years, being a college student and all. I, for one, appreciate you being outspoken about it, as silence has rarely solves anything.
Sent from my Nexus S 4G using XDA App
Thanks... bbl
I'm with you a 100%. I tried to ingore the reception issues and put my faith in a ota. But the fact is my 30 day clock is coming ahead. I'm thinking about exchanging to motorola xoom tablet and call it a day. I love my nexus s 4g, it a phone I can keep for a 12 months or more and that's rare for me.
I'm calling sprint soon for a exchange my 1st.
Sent from my Nexus S 4G using XDA App
I'm gonna tweet this to google nexus.
update: just tweeted the vid to google and told em that I'm gonna take it back if nothing is addressed before my 30 days are up. even if it's samsung/sprint's issue, its still google's product and i know google can sway BOTH companies if they wanted to. I REALLY REALLY don't wanna jump to the EVO 3D!!!
great video man. I'm glad that someone is deciding to step up about this. I purchased the phone just this evening and I'm already noticing that the radio is a little iffy. Not to mention I haven't been able to send a single text message since the damn thing was activated! (i'm hoping that that is a seperate issue that will be resolved with time)
WE CANNOT KEEP QUIET ABOUT THIS
I'm going to post this video on nexus s facebook and google also
Fixxxer, I've seen you on the forums being outspoken about this issue and I'm with you 100%. My wifi and 3g signals are atrocious. Constantly losing signals or very weak signals comparable to EDGE speeds.
Google has dropped the ball on this in my opinion. It is Google's phone and their name and reputation stands behind it and for them to not offer some sort of official statement acknowledging the widespread issue people are having (and no, not some random Google employee on their forum saying it is being looked into) is a disservice to the customers that support them.
One thing I cannot fault is people being brand loyal to Apple and their iPhone because they get 1st class service and immediate official responses while Nexus adopters have no clue who to contact for answers. Sprint and Samsung are clueless and only advice is to return it for an exchange or send you an airave.
Google, it is your phone. Do something about it!
thanks for the kind words guys. it's a shame there are still a few out there that seem to want us to just keep quiet about this. maybe they are afraid it will ruin the rep of the nexus s? look what the evo3d users got after being very vocal to htc.
as ive said before they have made no public announcements of a fix, anything you read on a forum about a fix unless from a credible source is BS.
It makes me sad you guys are having issues with this awesome phone.
I really hope it can be fixed. What I don't understand is that my GSM Nexus S seems to have an amazing antenna, and gets service where other T-Mobile phones don't.
Sent from my Nexus S using XDA Premium App
i got a response back from samsung about my youtube video... they claim they are unaware of the issue and that they want me to send them my phone for testing. samsung is totally clueless to our problems people. we need to push harder here.
i guess we just don't have the fanbase the evo line has. i give htc props for responding to the mass yesterday. at least they will get what they demanded.
well i was hoping my video would make a dent but it's not so far. the sprint forums has pretty much died off to a stand still right now. im not sure what else i can do for us? maybe it's just time to throw in the towel and exchange for another phone.
im open to ideas guys.
things..
things usually take longer than over night to become wide spread
fixxxer2008 said:
well i was hoping my video would make a dent but it's not so far. the sprint forums has pretty much died off to a stand still right now. im not sure what else i can do for us? maybe it's just time to throw in the towel and exchange for another phone.
im open to ideas guys.
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I think it is Google you need to be communicating with about it, since it is a Nexus phone.
Google did mention they were going to do some testing:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en
I don't think there is going to be a quick fix, it is going to take time for a software update to roll out.
seezar said:
I think it is Google you need to be communicating with about it, since it is a Nexus phone.
Google did mention they were going to do some testing:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en
I don't think there is going to be a quick fix, it is going to take time for a software update to roll out.
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samsung already sent me an email this morning, they are unaware of these mass issues. they are the ones who write the radios, not google.
ryandoubleu said:
things usually take longer than over night to become wide spread
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lol it is widespread already.
fixxxer2008 said:
samsung already sent me an email this morning, they are unaware of these mass issues. they are the ones who write the radios, not google.
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But it is a Google supported phone, yes it seems to have something to do with the radios but it could very well be with how the Android OS is interacting with them. It would make sense to start with Google and then Google do their testing and go to Samsung if needed.