Database Users

Screen Alignment and "Green Spot Issues"

Hi all. Has anyone experienced the issues sggested in the following article by the site administrator for Pocket PC Addict? It indicates that early produced units had screen alignment issues, and some had a green spot on the screen.
[http://www.pocketpcaddict.com/forum...4-current-issues-htc-tytn-aka-htc-hermes.html
Also can those that have purchased in the US also advise whether they have units with serial numbers above HT 631xxxxx. The article suggests that these problems are not evident in units above this serial number.
Thanks.

Supposedly some have. I haventh had any problems myself.
There are a few problems post on the general forums.
Very easy to find using the search function......

Thanks for the reply and I have seen those posts. I am really interested to find out whether serial numbers higher than 630xxxxx have made it to the USA yet. Naturally only members in the USA are likely to be able to answer that.
Have a great day.

Does anyone know what form these alignment issues take, in detail? I have a UK Vodafone v1605 which has the serial number HT626XXXXX and I can reproduce screen alignment issues by turning on clear type, and trying to scroll through the list using the scroll bar in the remove programs applet.

wwaveydave said:
Does anyone know what form these alignment issues take, in detail? I have a UK Vodafone v1605 which has the serial number HT626XXXXX and I can reproduce screen alignment issues by turning on clear type, and trying to scroll through the list using the scroll bar in the remove programs applet.
Click to expand...
Click to collapse
There was a video on youtube or on google or somewhere, I forget.
But on the video person demonstrated the aligment issue by tapping a letter on the virtual keyboard, every so often the keyboard showed the letter next to the letter he was pressing to be pressed. Confusing, but I hope you get the idea.

Video is here:
http://www.youtube.com/watch?v=FQIVv4b2jOI
Also on the wiki:
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems

robjhellis said:
It indicates that early produced units had screen alignment issues, and some had a green spot on the screen.
Click to expand...
Click to collapse
Not a green spot on the screen...
The "Green spot" means a newer series of devices that have a round green sticker on (i think the bottom of) the box. Supposedly screen alignment issues on these devices are rare.

i have the 628 and jusst started experienceing this problem in the last 2 days for some reason. within that time ive noticed the device freezing and locking up as well. wtf

Yep, that's exactly the issue I have been seeing, except mine is consistent. The guy on the video was getting the misalignment every 5/6 presses whereas mine was everytime. I've noticed in my case that it's much worse with clear type on as well.

All interesting comments. The reference to the "Green Spot" in the URL I posted to start this thread actually refers to "a splotch of green from the screen", so that to me does not sound like "a green sticker" as suggested by Stefan above. I might be wrong though.
Of three suppliers that I have called none have confirmed that they have any units with Serial numbers above HT 630xxxx, and some have gone so far as to state that HTC have not made any units with S/N above that number. Can anyone else comment on that?

The article suggests that these HT 630xxxx devices were supplied as replacements to the asian users with issues.

robjhellis said:
All interesting comments. The reference to the "Green Spot" in the URL I posted to start this thread actually refers to "a splotch of green from the screen", so that to me does not sound like "a green sticker" as suggested by Stefan above. I might be wrong though.
Click to expand...
Click to collapse
Here's a picture of the Green Spot I thought it was all about....:
http://www.tytn.info/wiki/images/0/0d/Little_green_spot.jpg

I guess it all in the way one reads the article, and I suspect that the author's first language is not English. However it reads:
"And we also found devices with S/N after HT630XXXXX.... would be better. Since we believe they are the "real new ones", and S/N before that, just "rework" ones. The firs bunch of "guinea pigs" in Taiwan got S/N HT624 & HT625, which might have serious alignment problem. Then HTC started to release the "little green spot" version, which has S/N HT630, for changing."
The first sentence appears to indicate units with S/N "after" HT630 are recommended. It maybe that these were supplied as replacements, but I'm not sure it actually says that. The English is a little difficult to interpret on whether S/N 630 is considered fine.
I have read that HTC did actualy admit to problems with the originally released units, so I'm certainly leaning towards waiting to purchase until a supplier can confirm the S/N is above 630.

yep, but i've read some opinions about devices with sn 630xxxx that do have problems too. i have sn627xxxxx and have no problems so far.
there is a bit of luck involved when you buy one.

More than likely there's an issue with all the devices but it's only apparent with a certain cocktail of applications or uses.

The Vario II and M3100 have only been out for days, so I feel that this is clouding the issue and it is correct that this is likely a generic issue.

My TyTN has a serial starting with HT630XXX and I see the problem intermittently as well...

For what it's worth, I've had a 626 for 2 weeks and haven't had any screen alignment issues as yet...
[crosses fingers, touches wood, rubs a rabbit's paw etc]

Must admit since reducing my today plugins to the minimum and assigning the close button from Pocket Plus to the Voice Speed dial button, the device has been rock solid and very responsive! 8)
I'm now wondering if the issues are due to people not closing down their apps correctly. The reason I say this is when I installed O2 plus this morning the screen simply refused to align. I was on the screen alignment utility for four attempts prior to aligning.
Could anyone who has issues with alignment state if they use a proper close app like the one from SPB Pocket Plus or Magic button or just use the OK button?

Hi, I am experiencing the same screen alignement issues on my 4 day HTC TyTN. This seems to be a general bug.
My serial number is HT628....
The question is: is it hardware, or firmware problem?
BR,
Joe

TyTn / Vario II / M3100 / Trion screen alignment issue

From number of forums I been trough on different web sites my belief is that all the Hermes units have alignment issues.
I think some users use the device very lightly so the alignment issue does not show or some users might not trigger the conditions that cause this problem.
I base this on a fact that some people get the issue after 2 weeks and some get it after day or 2.
Also people who I know that have re-ordered their units, still have alignment issues with new units.
Hermes device builds seam to have the same build issues over and over again:
1. Alignment issue
2. Camera is misaligned to the body of the phone
3. Keyboard only clicks once when closed.
4. Keyboard button problems
There some common hypothesis to the cause of the issue:
1. Tightened screws below the screen (yahh)
2. Digitizer problem
3. Heath from the battery
4. Rubber underneath the screen too thick
REQUEST:
Can anyone after re-aligning the screen can reproduce the alignment issue?
The issue 1:
After some use the screen alignment offsets for 2-3mm to the left.
The issue 2:
After some use the screen alignment offsets for 1cm to the left.
If we can reproduce this problem we might be able to force HTC to provide TyTn's units that actually work.
Forgot to say I am on my second Vario II 632 Series

hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?

mrvanx said:
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
Click to expand...
Click to collapse
Try to use it like a laptom modem with 3g... In this way I reproduced the issue

....done.....still fine.
Checked by using the character recogniser in Word. The line was perfectly lined up with the stylus, across the entire screen.
Since you can only reproduce this by using as a modem that WOULD suggest a software issue???
Have we ruled out that this could be a software issue?????
Just so u know my TyTN is not locked to ANY network and has a serial number starting HT628.

I did notice in several forums that people having HT628 series claim that they do not have any screen issues.
Can anyone who has HT628 series Hermes confirm that they have screen alignment issue.

have a htc hermes since 6 weeks, serial no. 628. I heavyly use it every day. Had no serious problem until yesterday. (only anoying problem was that bluetooth is switching off after some hours without any reason)
But now this fuc... alignmentproblem started on my device too! The fairy-tale that only older devices get this problem is simply not true.
Shall I ask for replacement too?

even 635 is having alignmnet issue..

I had a 628 series and now a 630 series... never seen a screen alignment issue!

CHT9000 623XXX has screen alignemnt problem and camera flash
not working, but the screen problem seems to become more predictable.
I can usually conjure this problem when using power-draining features such as 3G or WLAN. Also, on multiple occasions loudpseaker activity has forced the issue.
I thought about static electricity but since the location of the problem seems to be confined to the right edge of the screen is seems improbable.
I guess it boils down to understanding the technology behind it to include or rule out contributing factors.
Any Sparkys around who could enlighten us?

HTC hardware fault
Good Afternoon,
There are now procedures in place for fixing the Screen alignment issue with the TyTN devices. This is a hardware issue that we have identified and we are offering a replacement to owners of affected devices with two conditions.
1: The device must be returned with all accompanying accessories.
Everything that was in the box when you bought the device must be in the box when you return it.
2: The device must be a Genuine HTC Badged device. This means that the device cannot be a Vodafone v1605, an O2 XDA Trion, a T-Mobile Vario II or any other device based on the TyTN, but that is not actually a TyTN. For these devices, you must contact the Network/Reseller for further advice on this issue.
If you meet these two provisions, you may contact your nearest repair centre to arrange the swap. Please place everything back into the original box and arrange to have the device picked up. It will then be tested to confirm that it has the problem, and then it will be swapped for a replacement unit.
If you are unable to return everything, you will be eligible for a repair under the warranty. For this also, you can contact your nearest repair centre to arrange this.
Your nearest repair centre is as follows:
Dynafix Repair B. V.
Daelderweg 21
NL-63641 HK Nuth
+31 (0) 9003962349
[email protected]
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
Ridwaan Daniel Carregosa
[email protected]
http://www.htc.com

Just got my exchanged v1605 from Vodafone

Having had the first v1605 from Vodafone (an HT626), I was promised I could have an exchange at any point up until 14 Dec - the idea was I'd wait until I had evidence that all the problems had been resolved before requesting the exchange be actioned.
I have just done that and taken delivery of an HT648 which is a suitably late serial number.
It has the 1300mAh battery.
I have put my writeshield on it. Alignment is fine at the moment (only 8 hours). I never had the alignment issue with my last one so I hope it doesn't happen now. Anyone got good ideas of how to encourage it quickly ?
I restore from my Sprite Full backup. The self extracting backup wouldn't open (common and very irritating Sprite issue) so I installed Sprite in main, restored the backup and then just deleted the Sprite folders in main. Everything ran fine except CPL6 which I removed, re-installed and re-activated. Surprisingly simple really.
Differences ?
Rom is 1.20.161.3
Date is 08/02/06 (August I guess)
Radio 1.03.06.00
Protocol Ver 32.34.7010.01W
Same version of WM5.
Keyboard works fine ... as does keyboard light.
Screen is pixel perfect
Stylus is positive but not stiff.
To be honest ... the biggest difference is the buttons. In particular the power and camera are far more positive than before. With the old one it was always a struggle to find and activate these. Now they are great.
Just have to wait and see if it lasts.
Paul.

You will need to run the upgrade mode restore if you change your device. Here is the link.
https://spritesoftware.crmdesk.com/answer.aspx?id=328&back=search.aspx%3

i have the HT648 and after one month using it i am having problems with the screen - the upper right corner of the screen is tapping on itself and it is driving me crazy.
Do you have this problem?
Ken

Mine is also a vodafone s/n HT648. I've had it over a month now and had no problems with it so far (except keeping up with thw WM6 releases). Screen alignment is fine and all other hardware behaves itself normally.

TyTN status
Hi guys
All TyTNs have a tendancy to confuse screen presses - particularly when using something large like a finger. Most of mine would occasionally bring up the iLauncher meter selection (top couple of pixels of the screen) when using your finger on the phone pad. One was worse that the others I had and that was the reason it went back.
I'm about to exchange my 7th v1605 for something else. I had none of the original issues (screen alignment, failing or sticking keys on the keyboard etc) but I did have a large gap between the keyboard and screen, a failed stylus silo - which will eventually happen on all TyTNs, corruption with SD (early models) and a few other oddities. Vodafone would good at exchanging but having messed about for nearly 9 months (I had the first TyTN in the UK - through Vodafone) I finally got agreement with Vodafone it was never going to be right ...
Have a look at my new thread if you're interested in what I did next.
Paul

G1 Keyboard bug? multiple keys being 'pressed'...

Hi All,
First, let me introduce myself. I'm a software developer (C#/ASP.NET primarily) from Melbourne, Australia. I've had my HP rw6828 for a few years now and have found xda-dev to be a fantastic wealth of information. I've flashed this phone countless times with many different ROMs, and poked around 'under the hood' with the registry etc and played around with getting TouchFLO working, etc.
Anyway, just bought a (barely) used (still had original screen protector etc on) G1 from eBay (from the US). Got it yesterday and while it's a great phone I'm not sure if the issue I'm having is hardware or software related.
Basically, sometimes (I can't yet determine whether it's just random or if something causes it... I'm still experimenting) when I push certain keys, it's like two keys are being pushed at the same time. For example, I push the [W] key and it types "6w". Makes typing "www." for web-browsing a royal PITA! The reverse also appears to be true, i.e. i push [6] and it also types "6w".
Several keys are messsed up like this, for example [1] or [y] results in "y1", [2] or [5] results in "52", or [n] results in "ns", etc.
I'm totally new to Android and the G1, and this is how I bought it, but Settings > About Phone shows the following:
Model Number: HTC_Dream
Firmware version: 1.1
Baseband version: 62.33.20.08H_1.22.14.11
Kernel version: 2.6.25-01845-g85d4f0d [email protected]#27
Build number: 1.51.0.1 PLAT-1.0 126986 test-keys
Can anyone shed some light on the topic?
Cheers,
Sam.

I would think it would be a software related issue. If you are familiar with rooting, flashing, etc, try flashing to RC29 then installing a JF modded firmware or a Haykuro build firmware.

It looks like hardware
Unfortunately it appears to be a hardware fault actually. I noticed that it was working correctly, then i opened and closed the screen and it was broken again. I then gave it a gentle twist, i.e. the whole housing, and it was okay. I'd say there's a bad connection inside. I was really hoping for a software bug so that i could easily fix it, but at least I now know the cause I might open it up and take a look.
Thanks for your suggestion anyway.

If its a bad connection (as you believe), then that is the easiest thing to fix. Just open it up and reconnect the various connections.
However, I wouldn't conclude that it is hardware just by what you've experienced. Opening, closing, or twisting shouldn't have any effect on the keyboard since it is just the DISPLAY that moves.

Where did you get your phone? I would think it is a hardware issue and would require either servicing or a replacement.

daveid said:
Where did you get your phone? I would think it is a hardware issue and would require either servicing or a replacement.
Click to expand...
Click to collapse
eBay, used. Since I gave it a bit of mechanical adjustment, it's been fine.
Out of interest though, can anyone tell me (from what I posted in the first post) what exactly I'm running on this phone? I.e. is it a form of the original OS, or is it a cooked version?
Cheers,
Sam.

Try googling the kernel version #. Bunch of hits on that. I only looked for a minute or two, but looks like it could be a german RC-9?

did it hold up
I noticed that this post was from awhile ago, and I was wondering if adjusting the inners fixed it and for how long. I just recently bought one on ebay and it too is having the same problem. Also how hard was it to get to the connector that needs to be adjusted?

I have this problem some time ago (2-3 weeks ago) when my phone come back from service. You can try to repair it by strongly shaking (but be careful to don't throw it on f.e. wall ). Several times this repairs phone for hour or two, but after two days the problem has gone permanently and my phone still works perfectly.
This problem is related to one of connectors in phone. I tried to root, flash another ROM but only strong shaking something helped.

[Q] Legend notification panel and screen issue

Folks ~ On Aug 10, 2010 I purchased an unlocked HTC Legend (A6365 – HSPA 850/1900/2100 Mhz). The phone operated wonderfully until Sep 8, 2010. At that time, the Notification bar couldn’t be “pulled-down” anymore. Additionally, without rhyme or reason, when I touch the screen, the notification panel will open randomly. This renders the phone useless since every time I touch the screen, the notification panels opens. I tried a softboot and a factory reset. Neither action resolved the issue.
I contacted HTC USA support and they suggested clearing the calendar data and vigorously rubbing my hands together and then touch the screen whenever the issue occurred. No success. This issue occurs whether the SIM card is installed or not. I can safely say that no new applications were installed within 48 hours of the issue starting.
I search the available forums and found at least three other instances of this same issue. Regrettably, none of these threads have any answers to the issue.
HTC support then recommended for me to contact HTC Return Merchandise Authorization & Repair Center. This group (in the USA) cannot accept the phone for troubleshooting because this phone is not available in the USA.
Based on the behavior thus far, I suspect this is an issue with the firmware becoming unstable. The phone hasn’t been exposed to any drastic environmental changes (heat, cold, excessive dust, etc). Software info follows:
Firmware version: 2.1-update 1
Baseband version: 47.37.35.09U_7.09.35.05
Kernel version: 2.6.29-9e497c43
Build number: 2.02.666.3 CL1777708 release-keys
Software number: 2.02.666.3
Browser version: WebKit 3.1
By know, HTC should have received multiple complains of this issue and I hope they have a solution for it. The options of the phone are great, reception is wonderful and performance is superb (except for this issue).
Your assistance is greatly appreciated!

i had a similar behavior for just a wile and it was related to a screen protector i had on my legend.
after removing this and cleaning the screen very well it was gone
i suspect there was a conductible particle between the casing and the screen that mixed up the induction system of the touch screen.
sins then i have a little prog on my legend that shows the touch points he recognized : http://www.appbrain.com/app/com.batterypoweredgames.mtvistest
maby this is not related to your problem but you never know
Good luck

I have the exact same problem that occured after mounting screen protection.
I got the suggestion from support to do a factory reset.
I'll try that tonight.
I also saw this tip:
forum.xda-developers.com/showpost.php?p=4894244&postcount=36
(I got this message when trying to post the link: "To prevent spam to the forums, new users are not permitted to post outside links in their messages. All new user accounts will be verified by moderators before this restriction is removed."
I look like an internal link to me)
Sounds possible since you have to puch the air out when mounting screen protection.
So perhaps to much pressure to the screen causes this problem.

Nope that didn't work...none of the proposals.
Next step, send it in for service.

I had this exact same problem! It also started happening after I applied a Zagg screen protector. I thought maybe it was because water got inside the phone.
I removed the protector since there was a hair underneath it but the problem persisted. I was having the exact same symptoms as you (notification area acting wonky).
I got the phone from future shop and they have a return policy... for $10 a month you can return the device at any time during your contract and get a brand new one no questions asked. This is what I did and my new one works perfectly.
As a side note..I originally had a palm pre which started acting strange so I brought it back for replacement and since future shop no longer supports the pre I was given a choice of a different phone. I chose the legend and absolutely love it. I loved the pre but the legend is a much better phone.

sorry for bringing an old thread up... but i have the same problem...
is there a solution to this? ... except RMA, because the warranty has just ended...
the notification wont swipe down and opens randomly... the screen has been tested and is workin ok...
thx...

Have you tried wiping your screen? I get this occasionally. But just wipe helps remote dirt that messes up the heat sensors away.
Sent from my HTC Legend using XDA App

You can try pressing harder digitizer just abowe home and menu button but that may work just temporarely. Replacing digitizer you will fix this problem once and for all... Sorry