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The black rubber type thing fell off the back of the case.
The part just under the windows logo.
Anyone know where to get a new one?
mine doesnt have a windows logo but i assume your talking about the battery cover...
try super glue.... :idea: (if its the battery cover)
SBouri said:
mine doesnt have a windows logo but i assume your talking about the battery cover...
try super glue.... :idea: (if its the battery cover)
Click to expand...
Click to collapse
Yeh thats the thing, it fell off without me noticing.
So i have no idea where it is..
Mine fell off too but found it in my case. Its just a small bit of rubber - suggest you find a bit of black rubber and cut one out. Otherwise its a new battery cover but i have not seen anywhere selling them!
Drop into a Cingular/T-Mobile store for a hands on "test drive".
:twisted:
I have a broken battery cover with the rubber part still on it. PM me your address and I'll post it to you.
First come first served.
Steve.
Everyone i know who has owned a Wizard for more than 6 months has lost the black thingy off the back.
Bet all the stylus's start fallin out soon
mine fell off over the summer. the 106 degree weather melted the glue an it just came off...sucks.
I contacted T-mo to get a replacement under warranty. They referred me to HTC USA. I called but could not get a hold of a human. I gave up.
I have had my I-Mate K-Jam for over 6 months now and these things haven't happened........................YET!!!! GULP!!!!
For dutch people (t-mobile) can order spare parts for the MDA Vario (qtek 9100) through the website http://www.solid-vision.com/ AKA http://www.gsmrepareren.nl/
A new cover cost about 15 euro.
Greetz
Mine fell off a couple of days ago too.
Is it really THAT big of a deal??
Like someone said, stop by a phone provider store and switch the back cover with the displays. Assuming it comes off.
I've had mine since the day the K-Jam got launched, I don't even remember how long ago that was haha. But yeah my rubber piece just fell off the other day too. I guess I'm just going to cut out a new piece and glue it on
I phoned up HTC UK for one, cost me £5
my insurance doesn't cover cosmetic damage the the excess is £20 so worth it imo
I've been trying to keep the battery cover locked into the unit but it comes off when I have it in my pocket (just got the phone couple of days ago)! So I started looking closer today and I see the last hinge doesn't go all the way down. Anyone else experimenting the same thing?
Thanks in advance
Looks like you don't have it seeded all the way in. Make sure u push hard enough that the lid on the top is on with no gaps.
Sent from my Dell Streak
Hinge?
Mine has a plate that comes off entirely, it's quite a tight fit to get it to slide fully up into the locked position, though it's getting a bit looser as time goes by.
Troute said:
Hinge?
Mine has a plate that comes off entirely, it's quite a tight fit to get it to slide fully up into the locked position, though it's getting a bit looser as time goes by.
Click to expand...
Click to collapse
by hinge we mean the rubberish grip the plate secures into. your problem is simple and one many many users have had. just like the user above stated to you need to really push the back plate on to secure it.
please use the search function next time
Yeah... Seriously guys, this is an easy fix... Just make sure that when you're putting the battery door on you have all of the locks in place.
borijess said:
Looks like you don't have it seeded all the way in. Make sure u push hard enough that the lid on the top is on with no gaps.
Sent from my Dell Streak
Click to expand...
Click to collapse
Thank you. I know that the plate needs to be pushed hard but trust me, I have pushed the cover as hard as possible. If the cover wasn't completely locked, both side would be sticking up. This is only right side back end.
Check that all six hooks are straight and that there's nothing blocking the hole that the suspect hook fits into. Mine drops into place very easily so yours should do the same.
Loctite Superglue
I had a similar "issue" . Seemed like I had to apply excessive pressure to slide it on. I was concerned that I would break the display I was pushing so hard. I just found it went on best for me if I laid it display side down on a microfiber cloth and securely slid it on. Popped on and clicked. No problems since.
Had the same issue and I used my wifes nails to force it upwards and never had an issue after that
Sent from my Dell Streak using XDA App
call dell and ask for a replacement battery door
zachthemaster said:
call dell and ask for a replacement battery door
Click to expand...
Click to collapse
hahaha...good luck with that bro.
flumps said:
hahaha...good luck with that bro.
Click to expand...
Click to collapse
worked for me... thanks.
zachthemaster said:
worked for me... thanks.
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Click to collapse
your a yank thats why.
dell in any other country dont believe in customer service
Im a yank and customer service sucked for me. The top plastic that covers the front camera is lifting a little from the front of my phone. I noticed this on my second day with the phone, and told dell this, and si ce i didn't notice when i took it out of the box dell says i must have broken it..
make sure you tell dell it happened right out of the box.
Sent from my Dell Streak using XDA App
The chrome circle around the dell on the back of my phone came off and got sticky adhesive in my pocket. (no jokes please)
Further example of dells cheap questionable build
Ive never had a badge come off any previous phones.
Anyone else?
Sent from my Dell Streak using XDA App
Yep. The second "L" dropped off mine about 2 weeks ago. I found it originally and put it back. A few days later, it was gone again...this time for good so I pulled off the "DEL" and the ring. Now my Streak has gone "commando"...kinda like the all black though...not really a "bling" person.
futurama said:
The chrome circle around the dell on the back of my phone came off and got sticky adhesive in my pocket. (no jokes please)
Further example of dells cheap questionable build
Ive never had a badge come off any previous phones.
Anyone else?
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
Hahah I'm sorry I couldnt help but laugh.
mine too,
mine reads ...Dvl missing last L and top 2 lines of E.
rubbish.
I actually took mine back to Optus and demanded a replacement - which they did Now I've got the Dell clear back cover on it, so I can't jag the logo on entry to my pocket which avoids it getting all sticky in there
clearly your dvl steak is a cheap knock-off
It happens, if you rub hard enough, even the ink would come off an iPhone's back (ones before i4 of course) Lettering on my old 3g is duller then when it was new, and I took really good care of it.
Personally i'd rather have a phone with an inset logo on metal than worry about another soft plastic phone. Perhaps you should think about intentionally peeling off the rest of the logo if it's already going. Might look good
Just took it all off now. Looks good just black embossed.
Stil dell need to make improvements for streak 2 but im def concidering buying again.
Sent from my Dell Streak using XDA App
Mine too has come loose. Anyone actually called Dell and asked for a new back?
If dell don't provide the support then just turn to the web for a new back plate.
RussianSolja said:
If dell don't provide the support then just turn to the web for a new back plate.
Click to expand...
Click to collapse
Don't want to buy one when they should fix the problem. Just wondering if anyone has tried Dell customer service to do so.
Mine came off as well. I cleaned the glue off with some windex and it looks better without the chrome!
Sent from my Dell Streak using XDA App
I just last an L last week. Annoying.
My DELL Logo is gone too....doesnt look too bad but im going to visit a paintshop soon....any color/pattern/design suggestions? Will post pictures when done!
Keep having fun with the new "Deep Black" Streak
hah, I took this off the first week... I had done it on my xps years ago too.
looks better, not so flashy.
I did a little preemptive mod where I slapped a square of clear packing tape over the logo as soon as I noticed a loose 'L'
... this would look crappy but for the Otterbox case covering all of the ugly edges.
I was never a big fan of the chrome/shiny logo. I took it off my white streak at work with an exacto knife whilst reading this thread and then my black streak when I got home... Much better
Just removed mine on my red streak. I still have indents for the circle and the letters. Looks much better
Getting annoyed lately when people ask me what phone i have. I tell them it is one of 20 that can contact the president
Sent from my Dell Streak using Tapatalk
Mine is a red Streak. The backplate is pretty loose and i was pretty drunk too. Pulled it out from my pocket, the backplate flew out. The 'D' got out. Pulled out the rest too. Its just plain red at the back now. Pretty hot.
Came off my black streak about a month ago, first the ring, then the letters, just cleaned off the glue and looks ok. Should have been printed on I guess, the backplate is pretty flexible so wasn't much chance of that logo staying put.
Has dell started servicing streaks yet? I wanted to replace the plastic housing cos its looking a bit worse for wear..
Sent from my Dell Streak using XDA App
Yeah I know the feeling. My second L did also came off.
I used the plastic from a screenprotector to cover it and it did work. Now I have a full body screenprotector....so problem solved
Well my streak died Wednesday night. It froze and upon rebooting, it went into a boot loop.
Tried reflashing a few roms (including originals) but was getting can't Mount SDCARD. I then went into engineering mode and found out that I had a dead internal SD-card.
Dell Mobility was closed for the night so I called them Thrusday AM and was told they would send me a replacement.
Received the replacement this morning and it is very poorly refurbished. The battery cover is pretty scratched and at the top (black bezel with the camera and speaker) you can see where the old bezel was ripped off... Looks like they used a screwdriver... very messy. There are also nicks in the back part of the body on both sides of the battery cover. Additionally, the camera bezel is not flush on the top left corner and appears to be coming up. It doesn't seem to be glued down correctly.
My dead streak is in better condition that this replacement. I could live with the two small nicks if they hadn't torn it up so much to get the front camera/speaker bezel and it was glued down properly. Well I would need a new battery cover too but I would have kept my old cover since it was fine.
I've emailed Dell with the issues but haven't heard anything back yet. Any one else get a piss-poor refurb?
life02 said:
Well my streak died Wednesday night. It froze and upon rebooting, it went into a boot loop.
Tried reflashing a few roms (including originals) but was getting can't Mount SDCARD. I then went into engineering mode and found out that I had a dead internal SD-card.
Dell Mobility was closed for the night so I called them Thrusday AM and was told they would send me a replacement.
Received the replacement this morning and it is very poorly refurbished. The battery cover is pretty scratched and at the top (black bezel with the camera and speaker) you can see where the old bezel was ripped off... Looks like they used a screwdriver... very messy. There are also nicks in the back part of the body on both sides of the battery cover. Additionally, the camera bezel is not flush on the top left corner and appears to be coming up. It doesn't seem to be glued down correctly.
My dead streak is in better condition that this replacement. I could live with the two small nicks if they hadn't torn it up so much to get the front camera/speaker bezel and it was glued down properly. Well I would need a new battery cover too but I would have kept my old cover since it was fine.
I've emailed Dell with the issues but haven't heard anything back yet. Any one else get a piss-poor refurb?
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Click to collapse
Wow, I sure hope that was just an "April Fool's" posting. No way would i settle for a 'refurb' in that condition. I've had refurbs in the past for other phones Ive had replaced and they were as clean as new.
...you sure they didnt send the the dell streak from 'this' clip?....
look at post#1 in http://forum.xda-developers.com/showthread.php?t=996213
I wish it was an april fools joke.... yeah I'm sure it's not that streak .... The screen and front bezels were brand new and had plastic wrap on them.
I gave up on Dell calling me back so I called them and talked to the same tech that did my first replacement. I told him I was surprised how fast the replacement got here but Decision One, Dell's refurb company, did a horrible job on the refurb. He laughed and said they shipped it so fast they forgot to repair it. He spoke with his supervisor and set up a new replacement (for the replacement).
I'll post an update when it gets here.
Just got the order update... it looks like they are sending me a brand new one:
1 225-0059 Streak UMTS Base
1 318-0145 Carbon,Streak
1 317-1902 16GB SD Memory Card
1 331-0805 Black Barcode label,16GB,UMTS,No SIM, Online,Unlocked,Streak
1 331-0789 Dell Streak Documentation & Manual, Unlocked
life02 said:
Just got the order update... it looks like they are sending me a brand new one:
1 225-0059 Streak UMTS Base
1 318-0145 Carbon,Streak
1 317-1902 16GB SD Memory Card
1 331-0805 Black Barcode label,16GB,UMTS,No SIM, Online,Unlocked,Streak
1 331-0789 Dell Streak Documentation & Manual, Unlocked
Click to expand...
Click to collapse
Now thats what you call service! Your persistence paid off and all worked out great! The tech was honest and saw your concern , took care of it and you are back in business!
Replacement Streak
Well I received the new replacement streak on Monday. It had two dead pixels but I decided I could live with it since it was actually working and had no damage... Now there is an entire line of dead pixels on the screen... Guess I'll be calling again in the morning.
Thats not good.
And replaced with another brand new one by Dell... Much quicker this time I might add. But I'm putting it up for sale in the xda marketplace.
I am glad you hada faster result. I am so infactuated with my Streak, I wish I could affortd to buy that new one from you, buddy. You are going to make somebody happy!
I loved my streak too but just had some back luck with the lasts ones. My main complaint is the black glossy bezels for the buttons and camera/speaker panel.
The screen is perfect for typing on. All my friends with Iphones loved the size and the screen too.
I like that big green grin you have in your sig. So, will you still have a streak after selling this new one?
You all are lucky... In my country Dell support is miserable and there is no such thing as replacement....
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-
Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.
Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then
I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
Click to expand...
Click to collapse
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk
I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.
fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
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Click to collapse
I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App
I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.
I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App