Database Users

8525 warranty????

I got my 8525 in January and upgraded the rom in May. The last few days peeps have said they can't hear me and some weird stuff starts happening on the screen ie the bar just starts going up and down and the ie comes up.... I called support and they are sending me a replacement under warranty which is great BUT they made a big deal about if THEY decided it was dropped or liquid was involved I would be charged 500 bucks. I said fine because I know I have only had normal wear and tear...but now I started wondering what if they just say you broke it???? They already said I couldn't get it back so my queation is has anybody found them to screw you or???
d

No personal experience with warranty service, but if you've upgraded it to WM6 I'd advise against sending it in with that, otherwise you will be $500 lighter.

Nope only have the official Rom.....
d

I have had warranty replacement - same stern warnings as you. No problem. If you look under the sim card, there is probably a little white square in there - very small. It should be white. That is mostly how they determine if there is water damage. If it is white, you should not have anything to worry about - if it is pink/purple, you will probably get charged.

I've dealt with ATT/Cingular on a few occasions with my 8525 and 8125. I've never had a single issue with them charging me for the replacement.
How it usually goes is that I'll tell them upfront, and clearly, what the issue is. I'll describe in detail what I've done to fix it, i.e. hard resets, etc.
As long as you know what you're talking about and let them know that you're very proficient with the device, I think they realize there's nothing more they can do for you and accept the return in the condition you state it's in. The people you talk to aren't engineers after all, they work in a call center. No offense meant, but they're mostly scripted in what knowledge they have of the device. h

TaurusBullba said:
I've dealt with ATT/Cingular on a few occasions with my 8525 and 8125. I've never had a single issue with them charging me for the replacement.
How it usually goes is that I'll tell them upfront, and clearly, what the issue is. I'll describe in detail what I've done to fix it, i.e. hard resets, etc.
As long as you know what you're talking about and let them know that you're very proficient with the device, I think they realize there's nothing more they can do for you and accept the return in the condition you state it's in. The people you talk to aren't engineers after all, they work in a call center. No offense meant, but they're mostly scripted in what knowledge they have of the device. h
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I believe you are correct as my call was very short. I told them right off the bat I had hard reset, soft reset, and they agreed to replace. I just started wondering if some yo yo would get it and just for kicks bill me the 500 and than how could I prove anything?? Thanks
d

Thanks to all for the information, I'll need to arrange a warranty replacement for my 8525, I have an unresponsive screen.
One question, What do they ask you in the phone call? I mean, number of receipt, date of purchase, acc number or what?
I bought my device from a friend but right now I live en NY and he lives in NJ so If he has to talk with att about the warranty I'll have to ship the phone to him, so he can ship the defective phone back to att.
Right now the 8525 appears as my device in the info online and I was wondering if I can do something from here or my friend has to talk to them directly.
Thanks again for the info and thanks in advance for any input.

No, you won't have to involve your friend. As long as you have AT&T service, you can get it replaced. It doesn't matter when or where you got the phone since it was JUST released this last November and it has a 1 year warranty.
Hope that helps.
DJ_Nitro said:
Thanks to all for the information, I'll need to arrange a warranty replacement for my 8525, I have an unresponsive screen.
One question, What do they ask you in the phone call? I mean, number of receipt, date of purchase, acc number or what?
I bought my device from a friend but right now I live en NY and he lives in NJ so If he has to talk with att about the warranty I'll have to ship the phone to him, so he can ship the defective phone back to att.
Right now the 8525 appears as my device in the info online and I was wondering if I can do something from here or my friend has to talk to them directly.
Thanks again for the info and thanks in advance for any input.
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Hi
I'm currently working for cingular warranty exchange (now ATT wireless)
And yes you can send the phone to warranty exchange and not be charged as long as there is no physical/liquid damage. However, with data devices, they have a clause where in they reserve the right to charge you if they see that the problem was caused by a third party software loaded into your system. This RARELY happens though. You can play it safe by saying you never downloaded anything and you only download from the cingular site if all else fails.

DJ_Nitro said:
Thanks to all for the information, I'll need to arrange a warranty replacement for my 8525, I have an unresponsive screen.
One question, What do they ask you in the phone call? I mean, number of receipt, date of purchase, acc number or what?
I bought my device from a friend but right now I live en NY and he lives in NJ so If he has to talk with att about the warranty I'll have to ship the phone to him, so he can ship the defective phone back to att.
Right now the 8525 appears as my device in the info online and I was wondering if I can do something from here or my friend has to talk to them directly.
Thanks again for the info and thanks in advance for any input.
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I don't know about USA, I had my TyTN sent to HTC repair center in UK and they asked me to sent them the original package with all accesories included.
They repaired it and sent me back my device (they did'nt replace it) in the same package.
Cheers

Sending G1 in

Hello, sorry for this question, but i just recently switched from the ATT tilt 1 and got a G1 from my friend, but its severely messed up and i took it to a repairman, and he said he couldn't do anything about it. I was wondering if i could send it in to HTC or something since there is a 1 year warranty. I did it with my Samsung phone which i got from a friend, just wondering if it would work for this G1
Thank you

Depends on what was severely messed up about the device. If it was damage that your friend did, I doubt HTC would repair it for free. (Assuming it is still under warranty. You can call HTC to verify the warranty with the serial number.)

i baught ny g1 off ebay and it was cheap. the buyer said it had connectivity problems... i baught it and tested and it did iin fact have problems. i called
htc wondering the same thing if it had a warrantry or not. surprisingly or not it did... and i told there where i baught it and that i had it unlocked and rooted. they said as long as the void sticker isnt broken,water damage, or dropp damage, or custom roms installed the would fix it...which they did

Should be able to revert to stock and send it in then. That's good news for you.

thank you all! the problem is, lol it doesnt liek even start up, i dont really know how it works, but it vibrates and goes to a bright dark screen and just stays there. There was no physical damage and the sticker is still there, guess i can send it in! wooohoo

[Q] Screen NOT RESPONDING

Hello everyone,
My hd2 was running fine for the past (when did it come out?) and all of a sudden after putting it into sleep mode (clicking the red button) the screen became unresponsive after turning it on again.
Before, the screen would only be unresponsive only after putting the phone in sleep mode, but now the screen is not responding wherever I am in the phone.
I did task 29 5 times with different roms/radios and no such luck.
I've read in other posts that it's a hardware AND a software problem, and there certainly ISN'T any solutions to the problem.
My question is that has anyone had an partial victories over this problem?
I'm currently in the middle east working and I'll be returning to Texas in a month.
I have a backup phone, the n97... what a wreck, I really hate that phone. If I see another "memory is full" warning, I'll blow my head off.
I guess karma is a *****, last month I was complaining hard about the HD2 (made a huge post... actually) and now it struck out on me, on the worst time.
A tip to anyone who's having a similar problem, use "MyMobiler" to control your phone via your computer, it saved me from losing my new contacts
Also, for the people who replaced their phones, do I need to call ahead of time to get a replacement or would I be able to simply walk into a T-mobile store and get a replacement? (I currently have an ongoing account with them)
Fun Fact: they sell the unbranded HD2 here for 1000 USD

mine started getting the "s.o.d." and requires a battery pull...never happened before and i'm on stock..a hard reset or replacement is in my future!

The battery pull used to worked, but not anymore. I feel that the body glove case might actually have something to do with this, since whenever there is a force pushed on the phone, that force will end up all around the screen and under the buttons.
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.

Metallic-Force said:
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.
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You're planning on selling a touch phone, on which the touch screen doesn't work? Will you tell that to the buyer?
You should be able to exchange it for a new one under warranty.

anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc

cjindustry said:
anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc
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what makes you think its not under warranty? its not illegal to unlock and use on another network. if tmous refuse to fix it,(though by rights they should, if you hav e proof of purchase), its still got its manufacturers warranty, it is after all less than a year old. contact htc, the most that should cost is the cost of returning it to them.

HTC warrenty. Should I do it?

Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.

Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.

Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/

Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
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Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).

unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.

I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?

My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.

They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.

Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far

haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
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I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
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In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
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My Phone was also unlocked...

I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!

I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!

Customer Service of HTC (Y)!

Just wanted to tell the customer service of HTC is more than OK!
My HD2 didn't received any signal.. so no textmessaging, no calls, no internet what so ever..
After a bit of research I've figured out that my simcard slot was broken. So first thing I did was searching for a good repair shop who'd repair the phone against low costs.. (And in the meanwhile I used my old HTC Blackstone <- You have to be patient to use this phone when you used to HD2! ) You can search what you want but the searching and spending man-hours on the phone will cost more than the replacement part itself.. So then I think maybe there's something like warranty on the phone in some kind of way (I bought my phone secondhand without the receipt).. So I contact HTC helpdesk (live chat) and they could confirm the simcardslot was broken. After giving my IMEI number the contact of HTC told me without any further questions to fill in a repair-form on the HTC site and the next day my phone was picked up by a store that would send my phone to HTC for reparation... You can track your phone on the HTC site with your ticket number.. and within 5 day's my phone was repaired! And it didn't cost me anything.. not even shipping costs...
So my conclusion: The customer service of HTC is very fast and very customer friendly!...
Just wanted to share this story with you guys!

yea id say the same, my usb port was broken and i couldnt charge it, htc replaced it with no problems....however its windows again, need to rom this baby up quick!!

viperx2uk said:
yea id say the same, my usb port was broken and i couldnt charge it, htc replaced it with no problems....however its windows again, need to rom this baby up quick!!
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It's not that hard to do so.. installing rom (including magldr etc..) takes about 15 min totally of your time..
nice to hear your hd2 is fixed!

Good to hear. They are not too customer friendly here in Norway tho. The call center they run here in Norway is filled with incompetence. Couldn't answer a simple question last time i called. Found the answer on XDA. Also, when there was somehting wrong, the wouldnt have anything to do with it. "Call the shop where you bought it" was their answer. Luckily, my HD2 is insured against ANYTHING. That insurance has saved me lots of time and money.

se1988 said:
Good to hear. They are not too customer friendly here in Norway tho. The call center they run here in Norway is filled with incompetence. Couldn't answer a simple question last time i called. Found the answer on XDA. Also, when there was somehting wrong, the wouldnt have anything to do with it. "Call the shop where you bought it" was their answer. Luckily, my HD2 is insured against ANYTHING. That insurance has saved me lots of time and money.
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That's not good... what has to be fixed in your HD? or did you get a new one?

playerxl said:
That's not good... what has to be fixed in your HD? or did you get a new one?
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i got a corrosion problem in the microusb contact...