Hello, sorry for this question, but i just recently switched from the ATT tilt 1 and got a G1 from my friend, but its severely messed up and i took it to a repairman, and he said he couldn't do anything about it. I was wondering if i could send it in to HTC or something since there is a 1 year warranty. I did it with my Samsung phone which i got from a friend, just wondering if it would work for this G1
Thank you
Depends on what was severely messed up about the device. If it was damage that your friend did, I doubt HTC would repair it for free. (Assuming it is still under warranty. You can call HTC to verify the warranty with the serial number.)
i baught ny g1 off ebay and it was cheap. the buyer said it had connectivity problems... i baught it and tested and it did iin fact have problems. i called
htc wondering the same thing if it had a warrantry or not. surprisingly or not it did... and i told there where i baught it and that i had it unlocked and rooted. they said as long as the void sticker isnt broken,water damage, or dropp damage, or custom roms installed the would fix it...which they did
Should be able to revert to stock and send it in then. That's good news for you.
thank you all! the problem is, lol it doesnt liek even start up, i dont really know how it works, but it vibrates and goes to a bright dark screen and just stays there. There was no physical damage and the sticker is still there, guess i can send it in! wooohoo
Related
Has anyone here had problems with the mini-USb port breaking off inside the phone? I'm asking because mine just did >_< I unplugged my phone from it's charger and was about to connect it to the computer when I noticed that the usb connector wasn't there anymore >_< *sigh* I guess that I'll be calling Cingular now about HTC's 1 year limited warranty.
Let us know how it works out...since you've upgraded your ROM and can't downgrade I wonder if they'll even notice or make a big deal about it.
I've had exactly the same problem with my tmobile mda vario, plus I only had it just over a month, I took it into the shop and they sent it away, only to ring me up a few days on or so saying that my warranty has been invalidated due to physical damage cause by me, when I have never abused it.
I just hope their warranty is a lot better than t-mobiles as I now have a mda vario which is basically dead, a big shame really
Hope it goes ok.
Russ.
Well I'm not a complete idiot ^_^ I copied all pertinent files off to my mini-SD card and then I played some video to kill my (now non-rechargeable) battery. Also Cingular's warranty on physical problems is a 30-day full refund thing. So I'm going to have to directly contact HTC for the manufacturers 1-year warranty or buy a new phone directly from Cingular >_< Needless to say I'm about to e-mail HTC right now. All-io-all a bad day, first my phone breaks then I pay $450 out of pocket for dental work *grumble*
jorge_culv said:
Let us know how it works out...since you've upgraded your ROM and can't downgrade I wonder if they'll even notice or make a big deal about it.
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I know this is VERY old but I just got my phone back the day before yesterday. I was told that my phones damage wasn't covered by warranty so they charged me $220 US to replace the case and the mainboard. That's about $100 less than I'd have had to pay for a new phone so I guess it's ok. My only problem is that I have to send it back again since somehow they managed to kill 5 keys ('U' 'I' 'K' 'M' and '.') on the QWERTY keyboard.
I have the same problem
I plugged my phone in this morning to charge and heard something snap or click inside so i unplugged it and the usb port came halfway out :S
I only have 19% battery left
Ill get my dad to phone T-Mobile later so i can get it repaired
If i have flashed my phone to WM6 will T-Mobile care and refuse to repair it or just ignore the upgraded rom and repair it for me ?
Ruzza said:
I've had exactly the same problem with my tmobile mda vario, plus I only had it just over a month, I took it into the shop and they sent it away, only to ring me up a few days on or so saying that my warranty has been invalidated due to physical damage cause by me, when I have never abused it.
I just hope their warranty is a lot better than t-mobiles as I now have a mda vario which is basically dead, a big shame really
Hope it goes ok.
Russ.
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i just have mine shipped back to TMobile. Mine wasn't entirely broke off, but it wiggles, and it no longer recognize the usb cable or charger when its plugged in. I hope they don't invalidate my warranty because of that.
Good luck !
T-Mobile sent me my phone back yesterday without fixing it "Damage caused by dropping or crushing"
Tell me how you get on with them when you get your phone back
This subject was discussed THOROUGHLY in the linky in my siggy. Read it.
My friend has owned an 8125 for over around a year now and some of his keys are not as responsive as they used to be. He is coming up on the final day to return his phone for a new one and called Cingular and they are shipping a replacement. He was told that if his phone isn't under warranty they will charge him $425.
What is the best way to break the phone and still have it under warranty?
Hey has nothing to worry about. If the keys are not responding its under warranty.
Cingular wont send you a phone replacement without a vaild excuse. Also it would have been better just to take the phone to a corporate store. Most of the time they will replace it on the spot if they have a unit in stock. I order my online and the screen was dead and they gave me a new one right at the store near me. Its got to be corporate thought for them to replace it.
What cingular is talking about is some people will call and make up an excuse to get a new phone because their current one has a scratch. You have nothing to worry about. And also most damage that can be done they can find and that will definatly void the warranty. Just leave the phone alone and send the one he has back when the replacement comes. Dont try to break it it will make things worse.
Also just a FYI normally the phones they send you are not brand new, most are refurbished and seeing how the 8525 is out now its more then likely going to be a refurb unit. it wont look any different but just wanted to make sure u know.
Thanks for the info. The keys work but not like they did when he got the phone. Sometimes they dont respond and then if you push really hard they will. I mean REALLY hard. I guess we wont do any physical damage. Damn, I kind of wanted to take a hammer to it. Haha.
hi guys. i have a cingular 8525 that ive had for probably about a year now. i think im slightly over the warranty but i may be just under it. not sure.
my 8525 has been giving me TONS of problems recently (probably right after the warranty was over, if it is lol) which is just my luck.
i got the red light several times. often times it refuses to charge anymore. and now since yesterday the speaker on the phone stops working randomly.
not just the loudspeaker but the speaker in the handset itself as well, so basically all sound stops, and no its not muted.
anyways i went into a radioshack store and noticed one of the guys working there had the new tilt. he said he got it by returning his 8525 under warranty and they gave him a new one, the tilt.
now, obviously getting a free tilt would be awesome, but at this point id be just as happy if they still replace my current phone. i would like the tilt though lol. anyways, here is the problem.
a few months ago, a friend of mine dropped my phone. the loudspeaker stopped working, and hence no sound was working on my phone. so i opened up the phone and found out that the plug had simply come undone. i found that out from this site. so obviously now my phone is out of warranty it no longer has the void sticker.
does anyone have any help or tips to help? im seriously considering trying to find some sort of void sticker to replace it. but i doubt that would work. would htc take the phone anyway? i dont know. id be afraid to get charged for another phone cuz i have no money right now because of college books etc.
any help as soon as possible would be MUCH appreciated, because i think my warranty is up any day if it isnt already.
thanks guys.
im guessing no one has a reply on this?
It sounds like you're out of luck man. I say it's one thing to upgrade or modify software on a phone, etc, because you can easily restore it before returning it, but it sounds like you're looking for methods to deceive the phone company. That's not cool. So that you don't put yourself in a situation of getting charged like $500 for returning a crapped out phone, look for a used one or something? Some of the things that they look for upon processing a returned phone is the VOID sticker, battery connectors, and any apparent physical damage caused by drops, etc. Don't do it! I'm sure you have several phones sitting around that you can pop your SIM card into to get you by?
well hey im not trying to deceive them in a bad way. so dont get me wrong here. its just that all i did when i opened the phone was plugged the speaker part back in, nothing else. that was several months ago. everything was fine until the past month when the phone started going downhill.
either way, i contacted att they put me through the warranty department, etc. i told them the void sticker came off. theyre sending a replacement phone, and i should get it by the end of the week. how to i restore the os's software? i am aware of downgrading back to att's wm5 version but is that all i need to do? would i need to change any radios, spl versions, etc?
thanks for the help.
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
unvaluablespace said:
........im not trying to deceive them in a bad way........
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
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Since when was deception EVER done in a good fashion??
Probably fall on deaf ears anyway since youve got a replacment 8525, lesson to learn here is the VOID sticker really is there for a reason.
um ok whatever. i dont see why i am getting bashed over this when you can find things such as this and more on this site. so we are too guilty to decieve htc over something simple as a speaker plug coming undone, but guilt free when tricking att into using there mediamax plan for basic phones as opposed to there pda plan, because it costs more?
funny that. and the best part is thats not even the sneakiest of things ive come across on these forums. but ok whatever. heh.
all im saying is its one thing because the speaker came unplugged. now if i had tried to completely replace a part, or tweaked with something in the phone itself, rather than just push the plug back in so i originally would not have to bother with a warranty exchange and go through all the trouble. i havent even had the phone for a year yet and its as of recent been going to ****.
but yea.....im a deceptive, lying cheating theiving bastard.
oh yea. and one more thing......given even if i was some sort of a con artist from this.....does htc video drivers come to mind? where as htc makes phones more expensive than an iphone (kaiser) but with the functionality of something of less than half the power? and im the theif? ok.
heh
Chill out man. This is an awesome board with tons of good information, and not some forum to go back and forth. I think all we were trying to say is next time as much as it sucks to do it, just get the warranty replacement. Enjoy your new phone.
im not sure if you received your replacement yet. But when you send your old phone into the warranty department they will check to see if the phone has been opened. The first thing they can check is the screws themselves they will show tampering. But also just when you think you have pulled one over on them you. you get a letter in the mail saying they are billing your account $450 due to your physical damage and tampering with the phone. They wont send your old phone back and you will get your next att bill and it will be $450 dollars higher than you expected. im not saying this will happen but i would watch out for this.
and if you really want to cheat warranty exchange. Do a warranty replacement wait a couple of days after the phone gets there and then call them up and say were is my phone. There policy is to ship out another right away. They will ask some questions but nothing serious and yes will ship out another phone right away. I know this not because i have done it but because i worked for att for 2 years in both csr and tech support.
well thanks for the info. i did not know there was a difference between warranty exchange and warranty replacement they both sound the same to me. anyways i believe the replacement is the one i did, as they sent me a refurbished phone, not a new one, and if thats what some were thinking i really did not care whether it was new or not, just a replacement phone. as for the screws i couldnt see any tampering evidence, the paint all remains intact. im usually pretty careful when it comes to screwing and unscrewing things. lol lets just hope i dont "Screw" myself haha.
oh and i was chill. i was just finding it funny that i was being directed as a theif by the comments. like i said its one thing for a simple plug but its not like i replaced the speaker or tweaked with something.
is the speaker plug easy to find, i had teh same problem dropped it and i can hear it when i shake it, its loose...but im worried its deeper than i can get to
Well, I got my replacement G1 today, which I rooted and installed Haykuro 5.0.2H within 30 minutes of opening it, but on my old G1 that I now need to send back, do I need to unroot it and install the original software? Id think they would be concerned if they received a G1 phone with G2 software.
Yep, if they find out you modded or rooted your phone, they would charge you... well at least im pretty sure they would lol
false. They only check for physical damages.
I did a warranty exchange with my old g1 (had cracked lcd and I knew it ($100 out of warranty fee was cheaper than $130 insurance deductible ) ) They only charged me because of my screen.
Other friends that have done exchanges have not gotten charged because it was rooted. As long as you master reset it before sending it back, I don't think they notice. None of my friends that had rooted phones were charged.
From my understanding, Tmobile just sends the phones back to HTC to repair or destroy, depending on the condition of the phone.
While they very well might not check... why not just unroot it for ****s? Takes all of 10 minutes
Before I "rooted" my phone I called t-mobile about the warenty, and specifically told them what I was planing on doing "Downgrading to RC29, "rooting", installing somebody else Rom (Thank you JF), ect. and asked if that would void anything or cause a problem with any exchanges in the future. The T-mobile rep informed me that it does not void anything and will not cause any charges of that sort.
Now my first phone I had I needed to return because the speaker stopped working, and one of the first questions they asked me was if I installed any software that would alter the sound settings. so being paranoid I did reinstall to the stock RC33 just in cause they came back and said it was the modded software that caused the problem.
same here
i did it with the old phone i exchanged they only check for damage to the phone
Id imagine it wuld give the next user problems if they have no knowledge of root, and just cause them 2 send it back in
AsaSpades said:
Id imagine it wuld give the next user problems if they have no knowledge of root, and just cause them 2 send it back in
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I'd think that if the phone is going to be refurbished that they would reflash it as part of that process.
benmyers2941 said:
I'd think that if the phone is going to be refurbished that they would reflash it as part of that process.
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If they know what theyre doing, but id hope they do
when i jettisoned my g1 (i hated it but my girlfriend loves hers so i still get to fiddle with the g1) i restored it to factory ota defaults... you never know and what's a few minutes of your time to ensure that you'll get what you want.
For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.
It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
unfortunately you were better off putting your device back to stock before sending it in.
cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!
... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.
HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.
Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.
_Dennis_ said:
I broke some resistors on my motherboard.
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How in the hell did you do that?
HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.
Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...
I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.
My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.