Database Users

Horrible chirping sound after Special Edition ROM download

I just opened the box for my SX56 and plugged it into the wall to charge it and it makes a horrible chirping sound. And, every time I use the stylus it makes the same sound. It makes the same noise when I'm trying to hear the different ringtones and drowns out the sound of the ringtones. I can still hear them barely in the background behind the chirp.
PLEASE someone help me. I really don't want to send the device back to Siemens as I've also already downloaded the Special Edition ROM V1.2

Confirming it was making this horrible chirping sound before you did the Special Edition ROM V1.2 upgrade?
If so it sounds like a defective unit to me!
If not try doing a hard reset and see if that will clear it up.
HTH

It was making it from the minute I powered it up. Even before the upgrade. If it is a defective unit, will the manufacturer give me a hard time about returning it with the upgraded Special Edition ROM?

shmi said:
It was making it from the minute I powered it up. Even before the upgrade. If it is a defective unit, will the manufacturer give me a hard time about returning it with the upgraded Special Edition ROM?
Click to expand...
Click to collapse
Maybe, but just re-install the original ROM.
If you didn't make a backup you can download it from here:
http://www.my-siemens.com/com.apert.../da/us/mw/mc/mc/ruuv1.11_cea.20.17wwe_aws.exe
HTH

That chirping sound reminds me of when I wired up a tomtom gps power lead so I could use it on an xda, when I put the charger in the socket it started howling and chirping really loud which also affected the sound, this is a long shot but look at the base of your pda and check the pins where the charger go's in, you might have a short there, having said that it needs to go back to whence it came for exchange. Whatever made you update the bios when it was making that noise? Did you think it might effect a cure?

Cruisin-thru,
you might ask that.....
1. I didn't know what was a normal sound or not since I had no experience with this PDA phone before.
2. I did read on the Siemens web site that there had been some sound issues with this phone. Their tech support suggested that updated drivers/ROM would be helpful and may sove the problem.
3. I didn't really have a choice.......

Qman,
I tried to reload the original ROM from the link you provided but I keep getting an error 012: something about being incompatible versions. Any idea what I should do next?
Shmi

shmi said:
Qman,
I tried to reload the original ROM from the link you provided but I keep
getting an error 012: something about being incompatible versions. Any idea what I should do next?
Shmi
Click to expand...
Click to collapse
You need to download and run AdaptROM.
AdaptROM can be found at:
http://xda-developers.com/adaptROM/
Place AdaptROM.exe in the C:/Programs Files/SX56 upgrade
utility folder.
Now go to DOS and run AdaptROM.exe from the C:/Programs Files/SX56 upgrade utility folder.
Now try upgrading again by running the upgrade.exe from the C:/Programs Files/SX56 upgrade utility folder.
HTH

Qman,
you were right on the money. I ran AdaptRom and then the upgrade and it worked perfectly. THANK YOU!!!
I sent the XDA off to Siemens today to fix the chirping problem. Kinda sucks that I only got it on Wednesday and I had to send it away already. Hopefully, they can fix the problem quickly.
Since I ran the Special Editiion ROM and it unlocked my phone, will it stay unlocked even after they fix whatever the problem with the sound is? Do I have to run it again? I tried to run XDAunlock.exe first but it didn't work - error getting unlock code.
Shmi

shmi said:
Qman,
you were right on the money. I ran AdaptRom and then the upgrade and it worked perfectly. THANK YOU!!!
I sent the XDA off to Siemens today to fix the chirping problem. Kinda sucks that I only got it on Wednesday and I had to send it away already. Hopefully, they can fix the problem quickly.
Since I ran the Special Edition ROM and it unlocked my phone, will it stay unlocked even after they fix whatever the problem with the sound is? Do I have to run it again? I tried to run XDAunlock.exe first but it didn't work - error getting unlock code.
Shmi
Click to expand...
Click to collapse
Glad to here it worked, most likely they will just exchange you phone so you'll have to run the Special Edition ROM again on the new phone.
HTH

I'll let you know when I get it back.
Thanx again.
Shmi

chirping sound
Now the Siemens service center in Minnesota tells me that the touch screen is cracked and it's not a warranty item even tho the phone is less than a week old and I only had it in my possesion for less than 48 hours.
I wish I had never ordered the d____ thing!!
shmi

What! :shock:
How did the screen get cracked?

hi,
Hmm, if it was defective when u got it, you have the right to a replacement or a refund. There should never have been a need to send it to siemens for repair. You could try to throw that at them, and ask them why ultimately your being penalised for a defective device which they sold you.
I would suspect that the screen was broken in transit.
You have a couple of choices:
1) ***** at siemens and when you get to a dead end do a chargeback on your credit card. You MUST give the seller a chance to fix things before your CC company will let u do that. (assuming you used a credit card to buy it) - Tell you CC company it was broken when u got it, and they are giving you rubbish about waranties not covering it.
2) Find out exactly what damage (they claim?) the device has and check if you have any insurance with the courier you used to transport it.
3) get them to fix the sound issue and pay for the display to be fixed, or just live with it (if it can still be used)
Usually argueing with these companies is based more on the person you get rather than what you say! Always remain calm and keep asking them questions on what they expect you to do. No one likes being badgered with questions!
If all else fails write a letter to their complaints department.. i usually copy in their PR department too and sign it from my company. (or use a friends).
Good luck!
Toxic

cracked display
I sent the phone to them via Fedex overnight with tons of bubble wrap and a padded envelope!
I called the yahoo.com store, where it was purchased, and they are trying to pass the buck to siemens. I called siemens again and talked to a supervisor who was adamant that it was yahoo or Fedex's problem. I discreetly threatened to pull a deal that I am involved with at work for a $6,000,000 purchased of siemens medical equipment by xmas. They gave me the name of their director of wireless products and I sent him an email. Haven't heard back from him yet - lives in San Diego. I also told them that I would complain to Eric Reinhardt, CEO of Siemens Medical systems and someone I had dinner with about 2 weeks ago! THey suggested that I ask him to call Jim Fletcher, head of wireless.
Does it not seem ridiculous that they are giving me such a hard time over a $600 item when we are in the process of buying something worth more than 10000 times that!!! What does that say about the company and its support?

lol
tbh thats typical behaviour from many companies i deal with, even when indeed we are buying large qty's from them!
If you go through the normal customomer support/returns they really couldn't care less. When you get to someone who may actually care if they get the contract or not then its a completely different story.
As for passing the buck this is your real position:
You could have returned it to the yahoo store for a replacement. And it doesnt matter much what they say is true, they HAVE to replace it or refund the money. Now that they are aware that u reshiped it, and its been damanged (suposedly) you may have a problem. If they dont know about the damage its irrelevant that you sent it to siemens. It was STILL damaged when u got it.
Waranty should only come into play if it was broken AFTER you got it. Usually if it breaks within the first 2 weeks you can confidently argue that it may have 'apeared' to work, but obviously there was a fault somewhere which didnt become noticable right away.
Of course its completely up to you if u want to send it in for a waranty repair even tho it was broken when u got it, BUT you don't forfeit anything unless siemens have actually opened it or tried to repair it. You could probably get siemens to at least tell u that it was problably broken from the outset anyway.
If you do speak to siemens again, DO NOT conceed that it was probably damaged in transit. In fact tell them u packaged it so well, even more securely than how it was shipped to you in the original packaging. Also that you payed to have it couriered out of your own pocket.
basically ***** ***** *****, and don't threat too much or mention your 'big qty purchase' more than once.. if questioned on it say 'Well thats obviously a mute point with the service i'm getting here!'
I almost wish i could make the phone call for you, i love messing with these idiots when they try to play u for a fool.
Toxic

toxic,
I'm taking your advice and have made several phone calls today. The Siemens service center informed me today that they haven't even looked at the phone yet because they made a claim with Fedex and so Fedex now has my phone. Supposedly, they are determining whether they are going to pay for repairs or nor.
Anyway, I contacted someone pretty high up in Siemens Medical and they said that they would contact Jim Fletcher, top dog in Siemens wireless, and see if they can't replace my phone for me. Wish me luck.
Shmi

Warning about the lying sneaks at the Siemens repair center
Qman and toxic,
remember when I said that the Siemens repair center (independent contractor and not Siemens employees) told me that the phone arrived with a crack? Well, they lied. They also lied to Siemens, Inc. about having fixed my phone.
They sent me the phone back as a "refused package" after they had it for more than 24 hours and after they had opened it. How Fedex could accept that back as refused is beyond me.
What actually happened is the monkey at their center that was opening the package with a box cutter, GOUGED the touch screen. We just examined the phone after taking it out of the padded envelope, loose, with no additional packaging, the way they sent it back. They didn't send any of the original packaging or bubble wrap or anything.
I called them about that and they said that that was the way it arrived but that the package had been unopened. You know they were lying because it's clearly a gouge caused by a box cutter when tyring to remove the 3" of bubble wrap and tape that had surrounded the phone. It's even discontinuous, like they put pressure and lightened up and applied pressure again. I wish I could post a picture on here for you but I don't know how. If you PM me, I'll send you a picture.
Anyway, they continued to lie about it and not take responsibility. They want me to file a claim with Fedex. So I called and *****ed until I got a supervisor at Siemens support and he "escalated" the problem until he got approval from Jim Fletcher to replace my phone.
So, now I'm waiting for my new phone to arrive.
Can you believe the audacity of that Maggie woman at the repair center? She is an expert liar. Anyway, I told Siemens about that whole interaction and that they should find some honest people to service their phones. The supervisor said that someone is going to be contacting the Repair Center and addressing the issue with them.
I'll let you know when my new phone arrives. Since it's coming directly from Siemens, I wonder if it'll be unlocked or not.........
shmi

Damn that was a sad story but it had a good ending!
Glad to hear it worked/turned out ok. Thats another reason why I got the T-Mobile Pocket PC Phone Edition, AT&T and Siemens suck!

lol thats really rediculous...
well at least your getting a new phone, which is great!
This is exactly the kind of bad advertising they should actually care about.
Let us know when it arives.. i need some closure lol
toxic.

Phone not working/warranty not honoured/Advice?

Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....

i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over

argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
Click to expand...
Click to collapse
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.

if you paid originally for it on your credit card, they might be able to help aswell.

If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....

argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
Click to expand...
Click to collapse
I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.

I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx

argyris said:
Anyone know of any consuner rights group that might be able to help?
Click to expand...
Click to collapse
The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.

One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
Click to expand...
Click to collapse
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.

I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
Click to expand...
Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....

Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!

Would it be the same case trying to get warrenty for the O2 version?

I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??

argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
Click to expand...
Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Click to expand...
Click to collapse
This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....

Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....

argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
Click to expand...
Click to collapse
If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard

rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....

Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....

Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait

argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..

Warranty Exchange?

I need to go about returning my 8125 to warranty exchange. Problem is, I did not purchase the phone, rather bought it brand new off of someone else. (who bought it from cingular) The other person is unwilling to do the exchange. Excluding the issue of the reasons for the exchange, and any physical damage (there is only scratches) could I do a warranty exchange without the involvement of the seller? I plan to say the phone keeps freezing. Worked with my razr.
Also, I flashed the phone to a new rom, will this void the warranty? Do i have to flash back to summiter's stock rom? Thanks a lot.

1) Normally Cingular's gonna want some sort of proof of purchase. Since the phone's not been out more than a year though you might be lucky on that point.
2) It had better have the STOCK ROM (not summiter's not Mr. Clean not anything custom, STOCK) before you send it in. Otherwise they're gonna know you messed with it.

where can i get the stock rom

Well according to this link http://www.htcwizardweb.net/node/161 one of the ROM's available from Summiter is infact the original ROM. Summiter must have backed it up before starting to play with it, I guess.

If the rom is still a cingular rom will not void warranty.
If not -
This is the stock rom ftp://[email protected]/Wizard/Roms/Cingular/Cingular_RUU_1.8.11.1.WWE.ship.exe
If the device is supercid unlocked then do a simple downgrade - if not you will have to go down this path. http://forum.xda-developers.com/viewtopic.php?t=47848

This sucks
I have the same problem got it brand new on ebay everything was wrapped in original box including the sim card. the touch screen is having issues the bottom part wont' do anything. tried to call cingular the would not help .. i explained that i am a cingular customer but i have the phone so i can use it on a data plan with t mobile and they would not help at all told me that if i didn't get the item from them or their authorized seller they will not help. I have been on the phone wiht HTC america a total of 4 hours back and forth and they won't help. look sell it on ebay...... and call it a day. I will never purchase another cingular branded phone. thinking of switching to tmobile but their service sucks. sprint out of the question i have too many unlocked phones big investment and i refuse to be locked to one phone using sprint or veriozon. the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's they tricked me inot migrating my good at&t plan they told me that i had 15 days to decide and i can cancel but when i asked for my at&t plan they tell me some story about they don't have th plans anymore. I still have th at&t sim so what give the whole think sucks. lets move to europe

Did you tell them you didn't buy it from them? I've done several exchanges and they have never asked me that. They just ask for the IMEI number (which identifies it as a Cingular phone and the model) and then process the exchange. Whatever you do, do NOT volunteer the fact that you got it elsewhere and you should be OK, but yes return it with the stock ROM

stock rom
you mean i can go to the store without a reciep and get a replacement

Re: This sucks
alynch75 said:
the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's
Click to expand...
Click to collapse
Now this is a logical fallacy. Have you even bothered to price the cost of a Wizard in the UK? If they were priced the way you say, you'd be paying a whole lot more for them. Retail price on an unlocked Wizard is between $600 and $700 USD. Retail price on a locked unit (ie, just walk into a store in the US and buy it straight out) is $450. With a contract from either T-Mobile or Cingular you can get them from $0-$100.
When you buy used on eBay you always take a risk. Without a proof of purchase, the store/carrier is really under no obligation to warranty the phone for you. Sure, many times they will but it is silly to assume that they have to do it. If you wanted that level of service you would have bought from the store in the first place. Nothing says you can't walk into a retailer, buy a phone and not get a contract.
If you've got a defective phone you really should be taking it up with the guy who sold it to you on eBay as fully working.

hello wait a minute
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.

Just giving someone an IMEI number should not cause a boot failure by itself, however the simply fact that he asked for it is somewhat suspect as there is no legit reason for a seller to need to ask a buyer for the IMEI number of a phone after it has been sold.
I'm not saying this is your case, but the first thing that pops to mind is insurance fraud. A popular eBay scam right now is to sign up for phone service and get an expensive phone for free. The person in question will also get phone insurance. Then they put the phone up for sale and collect the cash, while at the same time reporting it to the carrier as lost or stolen. The phone then gets replaced and they have both cash in hand as well as a new phone.
In much of the world (ie all over Europe) this doesn't work well as IMEI blocking has been implemented by the carriers there. If a phone is reported lost or stolen the IMEI is added to a database and none of the cooperating networks will allow it to register. In the US this hasn't happened yet on the GSM networks. With the CDMA networks they tie to the ESN on the phone and will block a lost or stolen phone (as well as one with an outstanding balance).
Regardless, had the IMEI been blocked by the carrier, you would not be able to make calls but the Wizard should still boot up and function as a PDA. Of course, if the seller was trying to pull insurance fraud that would explain why he asked for the IMEI and is now ignoring you. It would be rather simple for the seller to do a warranty exchange with Cingular on your behalf, but if the phone was reported lost or stolen he wouldn't exactly want to be phoning up Cingular and asking them to service the phone.
Just some idle speculation.

Re: hello wait a minute
alynch75 said:
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Click to expand...
Click to collapse
I believe that you should contact EBay or Paypal and your credit card number to put the case on the dispute...let them know that the item not in working condition as they advertise. You may spent a lot of effort and time for it but at least..... this will make the seller to contact you and deal with you again.

Format has failed
I was able to flash the rom. The flashed completed but it still freezes at the start up screen it says the following:
IPL 2.25
SPL 2.25
GSM 02.25.11
OS 2.25.11.1
its stuck onthe Cingular logo screen. When I try to do a hard reset it give the error message
format has failed.....
Can this device be saved?

Sounds like it is having trouble initializing a section of the flash. My guess is that there's a bad flash chip on there. If I ever saw that on my Wizard I'd be on the phone asking for a warranty replacement.

How do i get the replacemente
How do I get the replacement. I got it off Ebay. Will HTC give me a replacement if so please send me a number where I can contact them.

update of my situation
Well still no reply from the seller so I called the credit card company and dispute the charge. i have copies of the guys ad... and copies of the rude emails he sent me. The credit card company told me just hold on to the defective phone and the emails and they will take care of it.. Apparantly the seller was working from a Post office box he was pay apal verified. I just hope no one else falls victim to this guy.

Re: stock rom
alynch75 said:
you mean i can go to the store without a reciep and get a replacement
Click to expand...
Click to collapse
No. Do it online or through the phone. (Online is easiest)

Help... miniUSB socket broken

My miniUSB socket has been a little dodgy for the past week then today i pulled the charger out and the socket came out with it. This wouldn't be a problem if it wasn't for the fact i've updated the firmware to the new QTEC. Is there any way of changing the firmware over bluetooth or infrared?
I'm a bit stuck because the only way to get it fixed is either to go to t-mobile with the correct firmware on or to open it up and try and solder the miniUSB back.
I'm guessing that updating the firmware to a non-tmobile will void it? Even though this problem could never be caused by the change of firmware.
Any ideas would be really helpful (i'm pretty desperate!).
Cheers,
Nick

I would just send it in and hope they don't check/care that you have changed your ROM. BTW, I just had the same problem with the mini USB plug except mine got pushed INTO the phone. Luckily, I had the new Tmobile ROM installed (but I had done all SORTS of warranty-voiding stuff with it in the past) sorry dude.

T-mobile trying it on.
Well got the same problem my 11 month old MDA Vario's (STD T-mobile rom) socket fell into the phone when I plugged it in to recharge in mid December....
Took it into my T-mobile shop and they sent it for repair...
Now back from Christmas holiday just been in to get it and been told that its "out for quotation", phoned t-mobile direct and have been informed that their repair centre is viewing it as damage rather than warrantiable and a quotation is on its way to me....
Totally unacceptable of course, its a design or build problem, was very angry when I came off the phone to T-mobile...
And now I read that T-mobile on both sides of the atlantic are accepting this fault as warrantiable.
Would be interested in the details of anyone who has had this problem and had it repaired by t-mobile (particularly in the UK)...
Will be talking to the Consumer Direct (part of UK Gov's Office of Fair Trading) on Monday and hopefully getting them to investigate....
Any help advise or experiences more than welcomed Thanks...
Oh and sorry for semi shanghaing the thread!!

I have had this issue twice . both were warrantable exchanges . no hassle from tmobile . 1 of the csr reps even told it happened to her twice so she already knew what the situation was and set up the warranty exchange no questions asked. fyi I'm in america nyc to be exact. hopefully I never experience it again. but hey I'm still under warranty and with 3 day shipping I wasn't down more then 1 and a half business days (broke and ordered replacement on a monday night, replacement arrive by ups on wed early afternoon. well worth the $15 shipping charge)
p.s. the 1st one I exchanged I flashed a cooked rom on it and cid and sim unlocked it . I just did a hard reset and hoped they never caught it. lol that was almost a year a go never been charged for it. also the worst that will happen (atleast tmo usa) if tmo determines your damage to be out of warranty is they'll charge you a $100 out of warranty fee. likey 2 phone bills later but you get ya replacement 3-5 days later. well worth taking the "gamble" of warranty exchange

just happened to me...it pretty much fell out. tmo just exchanged it. it had been a warranty exchange phone that the usb fell out on. the one they sent me had a bad speaker, so i got yet another warranty exchange (2 in less than a week)...these are refurbs that they use for warranty exchanges, so test them out pretty well when you first get them. this one from yesterday so far is really nice. the silo is tight, the slider is very tight (both issues with the broken usb one) the sound is great...so i am in the process of making all my rom mods now.
the tmo rep had heard about the usb issue before, so apparently, it is not uncommon!

Thanks for your replies, so it looks like Tmobile US accept its warrantiable and Tmobile UK dont......
Any positive UK responses ????
Thanks again
Simon

T-Mobile not budging
Well have just given T-Mobile UK customer service one last try and got the same response...
"if their engineers say its not warrantiable, its not warrantiable", no need to give a reason why, no reason to take into account the presedence of cases where this very fault has been repaired under warranty.
I have spoken to the UK Governments Consumer Direct team and will be writting a letter to T-mobile giving them notice that I plan to pursue legal action under the Supply of Goods and Services Act 1982....
As the goods supplied were not of satisfactory quality and have not lasted a satisfactory period of time (the length of the 18 month contract would have been a good start)
Anyway any more experiences of this problem and how T-mobile responded???

SIMONG said:
Well have just given T-Mobile UK customer service one last try and got the same response...
"if their engineers say its not warrantiable, its not warrantiable", no need to give a reason why, no reason to take into account the presedence of cases where this very fault has been repaired under warranty.
I have spoken to the UK Governments Consumer Direct team and will be writting a letter to T-mobile giving them notice that I plan to pursue legal action under the Supply of Goods and Services Act 1982....
As the goods supplied were not of satisfactory quality and have not lasted a satisfactory period of time (the length of the 18 month contract would have been a good start)
Anyway any more experiences of this problem and how T-mobile responded???
Click to expand...
Click to collapse
Good move on this, please keep me updated, I'm a UK T-mobile customer also.

OK so while I wait for T-mobiles response ot my warning of legal action letter, have set up this email addie....
[email protected]
If anyones had the socket breaking problem, could the email me a few details of who they are what their network is and what happened....
pretty sure as an early adopter with the problem, that this may be the tip of the forthcoming iceberg...
obviously no information you give will be used for anything other than my discussion with t-mobile!!!!
thanks
Simon

Success!!!!!!
OK so the long and the short of it, I am now in possession of a nearly new MDA vario replacement unit from T-mobile UK.
Last Friday I had a call from their email customer services department (and then a call today from their letter customer services department more of this later but worth noting that they are different teams apparently working independantly of each other and both far more qualified to help with real problems than the 150 service... infact the email customer services rep todl me to email instead of phone in future....).
After half an hour with the lady repeating the T-mobile party line, which included the fact that having spoken to the engineers and the T-mobile legal team, she could confirm that the UK Supply of goods and services Act 1982 on covered phones for 6 months.... an interesting "fact" completely against the letter of that law and against the understanding of the office of fair trading's understanding..
And having finally moved her onto the more interesting if its damage why does T-mobile US fix it under warranty.....
We concluded with her advising me that the T-mobile engineers wouldnt touch the phone under warranty and that she would talk to my local company store and call me back in 10 minutes.
I assumed thats the last I would hear of her, but give her due respect, 30 minutes later she phoned back and told me she had talked to the shop was more aware of the total situation and.....
Would be sending me out the replacement phone over night by next day recorded delivery!!!!
She also offered me some compensation for my T-rouble (1 months contract fee refunded) which I didnt expect but willingly accepted!!!
Best of all next morning when the phone arrived it was a complete set, so spare battery charger, case, backplate (with rubber still in shock horror!!!) and a couple of styluses!!!!!
So my faith is once more restored int T-mobile, hopefully this was a jink in the generally excellent service I have had from them... (here's hoping!!!)
Anyway today the registered letter must have landed as I had a call from their letter based customer service department (an even more helpful person still!!)... checking to make sure I was happy.. thought it might be a crossed wire but no she knew about the replacement phone!!
This lady listened to my full story again, including mentioning my "new" email address as above and the posts on this site... she advised that she will be looking into the issue further and seemed very interested in the number of responses I had had from my previous post......
Supposedly I will be getting her email address (not got it yet!!) so that I can send her contact details of those UK t-mobile customers with the problem that have contacted me (obviously will be asking your permissions first!!!)...
So not promising anything (cos I cant) but if you are a UK T-mobile customer with this problem let me know on the email address above, guess it cant hurt!!!
Simon
p.s. thanks for all the help and support and stories of success!!!!

Congratulations!
As my phone had taken a bath at one stage and I'd opened it to clean it up, I guessed that I would have no luck with a warranty claim for my broken USB socket. I just got it back this morning from being repaired by a bloke at the market - £35 for a new socket to be soldered on. It charges and ActiveSync worked initially but then disconnected after a few minutes - so I need to decide whether to do without it again for a few days while they have another go, or just use USB to charge, and sync over GPRS.

ok got the email address and apologies to eileen but she sent it before my last post, must have got caught up in gmail somewhere....
will compile any stuff received over the next week or so and send it to her.
cheers simon

hmmm
simon i have been reading the post's and im also in the position you was in. i am at this moment in time having issues with t-mobile on fixing my mda (usb port) i have just got off the phone to HTC europe who make the phones and they are not prepared ton fix the phone if t-mobile dont ppick up the tab HMMMM! im at a loose end here banging my head at a brick wall. can anyone help.
many thanx
mikey

OK OK so I guess I spoke to soon......
6 months on and guess what.........
Unplugged the usb cable from my vario last night and "pop" the socket moved forward with the cable.
Not having the patience to go through all the loops.. I pulled up the last contact details I had from my previous problems and called the internal number given...
This gave me an 0845 number for the customer complaints team as apposed to customer service).
Gave that a call and was picked up by a T-mobile staff member called Carmen... who's surname appears to be "....no my name is just Carmen...." and amongst being told that not having a current case I shouldnt be using the number, I went back through the normal high quality T-mobile hoop.
This being the one that starts at Disdain and cynicism and endeds up at dismissal and a shouting Customer Service Rep (Do they really not train their staff at T-Mobile...). Actually the conversation ended with her tell me she couldnt deal with me anymore and that I had to phone 015!!!!
Anyway long and the short of it.....
My contract is up in three week so the implication was that I was just after a free upgrade... Explained that no I wanted a working phone so that I could continue my contract until the Kaiser came out and then negotiate a new contract with them.
Told that I could have an early upgrade but definitely not a repair or replacement, now at this point just to be clear they have offered me a Vario II at £240..... Obviously not an option.
Also gave me the T-mobile party line that they only supply the Network service not the phone as its a freebie.... As explained before this means it is not covered under the Sale of Goods act.... But unfortunately for T-mo it is definitely irrefutably covered under the Supply of Goods and Services Act 1982.
So here we are valued premium customer or so they tell me, to close to the end of their contract to have their phone repaired or replaced, but only able to "upgrade" at £250 or a significant downgrade.
Consumer rights be damned..
Anyway another letter in to them, threatening small claims court... got a feeling that this time I may just have to get my suit out and dusted down.
Will keep you all updated......
p.s. [email protected] is active again..... if any of you want to add to my little list of affected customers!!!!

i have the same problem. but i am using cingular since the mda came out way b4 the 8125. anyhow how can i get tmobile to fix it?? can i?? my brother have tmobile.

Warranty Issue

Hey xda,
Just wanted to share my experience on a warranty repair with unlocked bootloader. Incase any of you are about to go through this.
I've had to recently send in my phone on a warranty repair for a dead pixel and also getting static interference on my phone speaker when the ringtone is sounding on a incoming call.
Upon calling them they offered a exchange but after I told them I had an unlocked bootloader they said they can only do a repair job on it.
So I ship my phone and 2 days later I get a repair quote for $196.00. I call them to find out specifics and they said I need a new motherboard. My phones been in it's sleeve since I first got it a few weeks ago and absolutely has never been dropped. Which means a failing motherboard came with my phone from the beginning. Now they are telling me that an unlocked bootloader voids my warranty. I have pointed out to them that I know of plenty of people with unlocked bootloaders & clear hardware malfunctions who were able to get a warranty repair or even a warranty exchange!
Now my ticket is being escalated and I will hear back from the higher ups in 48-72 business hours.
Any helpful advice guys?
Thanks,
-L

All you can do is wait... I'd bet that the escalation people will approve the repair under warranty. If not, then everyone needs to be on notice and my prediction has come true.

Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?

britoso said:
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
Click to expand...
Click to collapse
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked. So I figured I'd tell them for the sake of good karma...I'm really not trying to hustle HTC here.
Yes every couple of calls when my phone rings, the ringtone would be accompanied by a lot of static. I've tried playing back music and trying to recreate the problem but I couldn't get any static out of it on my own. Just randomly happens on it's own during incoming calls. Didn't matter what ringtone I was using or what radio I was on.

lazaro17 said:
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked.
Click to expand...
Click to collapse
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.

cekle said:
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
Click to expand...
Click to collapse
Yea I know its just a temporary hold but I thought they inspect your old phone upon arrival. Guy on phone told me they can't do anything with unlocked bootloader phones on exchanges which is why it was out of the question. I was just afraid that my old phone would get there and they realized it was unlocked...would've been a more complicated situation then since they are holding my $529.

Where you from? need put $529 for deposit? Being charge $196.00 a bit high, so poor you.
Then service center in Singapore is better, no need any deposit, mine one also root and dead completely and they fix for me FOC.

I'm in Miami, Florida. Had to send it in to HTC in Texas I think.
I will wait and see when they get back to me from the ticket escalation. Hopefully there's a kind soul there!

May god bless you, wish you all the best
Get it replace FOC

Mother board replacement to fix dead pixel
HTC charged me £128.00 to repair signal fault on my N1. They told me that it needs a new mother board as i've unlock the bootloader.
I think they riping peoples of who ever unlocked there bootloader and send for warranty.

I don't understand you, a new motherboard for the issue with the faulty signal?, or the motherboard is to lock the bootloader?

Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.

Seems HTC will 'change' the motherboard for anything.
When I thought I would be stuck on ERE36B for ever, I anonymously asked them if there was a way to get it regressed to official firmware. As you may have guessed, they told me they would have to replace the motherboard at a cost of £105
When I sent them my phone for a cosmetic issue, it came back with ERE27 and the same IMEI, so my original motherboard.
Sounds like they're just trying to scam people to be honest.

I've read elsewhere that HTC doesn't repair motherboards. Their fix for everything seems to be just to replace the motherboard.
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
Click to expand...
Click to collapse
I agree but I really thought the build quality on a $500 dollar phone was going to outlast 3 weeks before I had to send it in. You have to see both sides of the story here. Sure it protects HTC but what if on the other hand there's a lot of faulty hardware out there and it actually starts working in their favor. As we're all noticing here now their "repair" process seems to just be an automatic new motherboard. Sounds like a rip off.

So after the escalation they still don't want to cover it with warranty. The rep on the phone says that replacing the motherboard could reinstate the factory warranty. Basically it looks like they are trying to do all these MB replacements on rooted phones so that you have a locked bootloader again & warranty...at the cost of $196.
I asked if i can get a quote for just a repair on the dead pixel and was put on hold for 10 minutes. Finally the agent gets back on the phone to tell me he needs to escalate the ticket in order to get a price quote for just the screen. So now I won't hear back from them until Monday (the earliest) in order to find out how much it is to fix a dead pixel issue.
This is the second time my ticket has been escalated and going onto a week without my phone. It seems like the escalating thing is a nicer way of them saying "don't call us back for a few days."
Getting very frustrated at this point.

I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.

deekjx said:
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
Click to expand...
Click to collapse
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?

lazaro17 said:
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
Click to expand...
Click to collapse
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.

Hitorii said:
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
Click to expand...
Click to collapse
Ah crap. I've missed the 14 day insurance period by a couple of a days. I had no idea they offered it.

i know it's not related to the above issues but...
got dinged for 55 bucks for dust under the screen since i had an unlocked bootloader.
also pissed because the guy on the phone told me the bootloader would also be relocked as per my request. going to give them a call about that monday...