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I got mine on Friday morning from a SoCal RadioShack which had 5 in stock. Late afternoon I noticed a dead pixel (pink) on the white background of the SMS screen. Then after further looking, I noticed that on a all white background, my screen has wavy light yellow lines going up and down the screen. They are going to order me a new phone and then I'll do the exchange. Had to get them to agree to this after telling them that I would cancel my new contract and go purchase the phone and a new contract somewhere else if I had to return the phone and then wait days for a new one as they had suggested.
Searched online and it looks like a few other folks have the same issue or dead white pixel on a black background. I would advise anyone to check before you drive away with your new Evo. Perhaps take a picture with your finger over the lense to check the all black and then open something else that shows all white to check for a dark pixel.
Not too upset with this because I'm so happy with the phone overall and I figure this Evo is like a test unit for me to go app crazy with....Lemons into lemonade.....
I got 2 of them one would shut off by itself.
i went to the store told them whats up, they didnt care, one of the idiots there actually told me to use the insurance to get a replacement.
I told them I don't think so, I will go to another place to get a replacement after I return it here.
I emailed the ceo of sprint (Jerry Andriano) and I got an email from him this morning (Sunday) telling me that he needs the names of the people that told me to use the insurance, store location and to call (he gave me number to contact him) to resolve the problem at once.
I emailed the ceo of sprint (Jerry Andriano) and I got an email from him this morning (Sunday) telling me that he needs the names of the people that told me to use the insurance, store location and to call (he gave me number to contact him) to resolve the problem at once.
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The ceo of sprint is not jerry andriano. Lol. Dan hesse bud....
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Sent via the XDA Tapatalk App
(Facepalm)... unlike many CEO's he is actually in the Sprint commercials with his name on the screen. You actually knows what he looks like. Also I truly doubt he would respond to you personally as he does get a little busy from time to time
I'm surprised they argued with you. It's probably because they're flying off the shelves and most stores don't have any?
I took mine back yesterday because there's a slight defect in the screen that looks like something between the glass and the sensor. Nothing actually wrong, just bugs me a bit. The Sprint store had a replacement ready and was going to replace it on the spot. I put it off till today because mine was rooted and I wanted to put it back to stock before returning it.
Sprint has multiple CEO's.
AshMa said:
Then after further looking, I noticed that on a all white background, my screen has wavy light yellow lines going up and down the screen.
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Are you sure the yellow lines aren't part of the touch screen. I too have noticed this on an all white screen, but I assumed that it was simply part of the capacitive touch screen mechanics.
I seen this on some of my RSS feeds but thankfully I havent had any issues on mine or my wifes Evo
kellte2 said:
Are you sure the yellow lines aren't part of the touch screen. I too have noticed this on an all white screen, but I assumed that it was simply part of the capacitive touch screen mechanics.
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You could be right but I wasn't able to find a def answer to that. Or maybe I didn't look hard enough but it does seem odd then that some folks don't have the issue.
kellte2 said:
Are you sure the yellow lines aren't part of the touch screen. I too have noticed this on an all white screen, but I assumed that it was simply part of the capacitive touch screen mechanics.
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I don't have this. However on my Nova panel, the screen would turn slightly pink when I would be in the browser and would touch it. My Epson doesn't display this issue.
Breakthecycle2 said:
Sprint has multiple CEO's.
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you fail. sprint has a ceo. not co-ceo's.
neonsector said:
I got 2 of them one would shut off by itself.
i went to the store told them whats up, they didnt care, one of the idiots there actually told me to use the insurance to get a replacement.
I told them I don't think so, I will go to another place to get a replacement after I return it here.
I emailed the ceo of sprint (Jerry Andriano) and I got an email from him this morning (Sunday) telling me that he needs the names of the people that told me to use the insurance, store location and to call (he gave me number to contact him) to resolve the problem at once.
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Click to collapse
fail. jerry is not the ceo. he's the cee. customer experience executive.
skoobz said:
you fail. sprint has a ceo. not co-ceo's.
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skoobz said:
fail. jerry is not the ceo. he's the cee. customer experience executive.
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Click to collapse
You are correct, Sprint only has 1 CEO and Jerry is not it, Dan Hesse is. You don't need to be an ass about it though, simply giving the individual the correct information is enough.
Damn it I already have a lil bit of dust in my screen right above the "menu" button.... how's your screen lookin'??
Sent from my T-Mobile G2 using XDA App
Screen looks great way better then my g1 but I do have 1 stuck/dead pixel its very very small and green. You can only see it when the whole screen is black, but its fine to me doesnt brother me. But u got dust under the screen that would make me mad. U can return it or take the phone a part .
Sent from my T-Mobile G2 using XDA App
I can fit a buisness card in the seam on the front where the bezel meets the soft touch gray and I swear I have a smudge on the bottom right corner of the screen inside.
I'm getting a replacement FINALLY! Had to call almost everyday but I got a replacement on the way...
Sent from my HTC Vision
Yeah I can only see the dust in the sunlight, but besides that its barely visable out of the sun... Still though, I hate the thought of it gettin worse when I've only had the phone for a week!
Sent from my T-Mobile G2 using XDA App
I called TMobile and I can just send it in to replace it or try to go into an official store to exchange it... What are the chances of me gettin' it exchanged at the store? I'm too impatient to wait for my new G2 to arrive lol
Sent from my T-Mobile G2 using XDA App
TL24 said:
I called TMobile and I can just send it in to replace it or try to go into an official store to exchange it... What are the chances of me gettin' it exchanged at the store? I'm too impatient to wait for my new G2 to arrive lol
Sent from my T-Mobile G2 using XDA App
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If you bought in at a store they might be able to help you out. If you got it over the phone no store will wanna help you out.
Thing is I preordered my G2 over the phone so the rep said they "might" say no to my request. If they do then my only other option is to send it in for a replacement.
So I'm hoping I can get it exachanged at a Official TMobile store.
Sent from my T-Mobile G2 using XDA App
Dang that's crazy. I don't have any dead pixels or dust under my screen. I would be pissed if dust got in there. The gap between the screen and phone is incredibly small.
Sent from my T-Mobile G2 using XDA App
Arcadia310 said:
Dang that's crazy. I don't have any dead pixels or dust under my screen. I would be pissed if dust got in there. The gap between the screen and phone is incredibly small.
Sent from my T-Mobile G2 using XDA App
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Tell me about it, that's why I was shocked to see dust in my screen! Damn... I just hope the replacement phone is better than this.
Sent from my T-Mobile G2 using XDA App
I got my phone on Sat and its now Tuesday and i've noticed a far amount of dust starting to creep behind my screen i'm going to return it tomorrow hopefully. Did any of you guys get a replacement? I've only had mine for 3 days and its already showing signs of dust behind the screen it started with one big spec n now theirs a bunch of little ones uugh.
I've heard a lot of people complaining about multiiple dead/stuck pixels... luckily I only have 1 dead pixel in the bottom center that doesn't display green.
Sent from my T-Mobile G2 using XDA App
SiliconKnight said:
I got my phone on Sat and its now Tuesday and i've noticed a far amount of dust starting to creep behind my screen i'm going to return it tomorrow hopefully. Did any of you guys get a replacement? I've only had mine for 3 days and its already showing signs of dust behind the screen it started with one big spec n now theirs a bunch of little ones uugh.
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Wow in only a few days!? That's just ****in' crazy, sorry for the language but we're paying top dollar for the G2 and we should only expect the best... I really hope my 3rd G2 is perfect!
Sent from my T-Mobile G2 using XDA App
TL24 said:
Wow in only a few days!? That's just ****in' crazy, sorry for the language but we're paying top dollar for the G2 and we should only expect the best... I really hope my 3rd G2 is perfect!
Sent from my T-Mobile G2 using XDA App
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Crazy huh, I took it back today and got a replacement I'll see how long this one goes for I hope it was just that one phone that was defective. I ordered a Built NY pouch for it should be here soon, hopefully that keeps the dust away from it. I don't think a screen protector will help keep dust out =(
I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
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That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
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Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
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Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
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Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
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Click to collapse
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
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Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
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Click to collapse
Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.
I have a dead pixel on the center of my screen. Only can be seen under white/light colors. I noticed the exact day after my 30 days were up. Can I just go into AT&T and exchange it for a new one? I bought it for full price from them if that matters.
Thanks!
Purple Drama Llama said:
I have a dead pixel on the center of my screen. Only can be seen under white/light colors. I noticed the exact day after my 30 days were up. Can I just go into AT&T and exchange it for a new one? I bought it for full price from them if that matters.
Thanks!
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Click to collapse
I think you should try, if its a no the worst case scenario is that you would have to go directly through Motorola as it will still be covered by the warranty. Even in that case I think an At&t store would be able to help you with that process.
Sent from my MB860 using Tapatalk
I have one too but I've traded in a phone already
Sent From My Gibgerblurred Phone
BBock9 said:
I think you should try, if its a no the worst case scenario is that you would have to go directly through Motorola as it will still be covered by the warranty. Even in that case I think an At&t store would be able to help you with that process.
Sent from my MB860 using Tapatalk
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Click to collapse
I'm hesitant because they wouldn't even sell me a phone for full price saying "they can't do that" and they have never sold phones outright for full price. They wanted to make me use up my upgrades I suppose and make commission. It's so frustrating. I have about 3-4 stores around a 20 mile radius so I might try them.
hi, can u tell me which app can find if there are some dead pixel or not .. i mean .. which check if there are some and highlight ..
thank u
bidurmarasini said:
hi, can u tell me which app can find if there are some dead pixel or not .. i mean .. which check if there are some and highlight ..
thank u
Click to expand...
Click to collapse
Dead pixel detect
Had a chat with google and now I'm getting my 2nd replacement device sent over to me(third N4 overall). Everything was great, phone didn't get too hot, battery was fine, no yellow screen, touch sensitivity just how I like it, but...the phone emits this high pitched ringing sound through earpiece while on a call(almost like ringing in the ears). This reminds me too much of my experience that I had a few years back with the MT4G. Just as that took two tries before I got a phone, I hope this does too.
Anyways, those of you who have had to replace your phone, how many times did you end up replacing your N4 before you got a good device?
My first replacement arrived yerdterday with screen bleeding. Its nearly perfect... I will RMA it as I can see the bleed and bits anoying...
Sent from my Nexus 4 using xda app-developers app
rttnpig] said:
My first replacement arrived yerdterday with screen bleeding. Its nearly perfect... I will RMA it as I can see the bleed and bits anoying...
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
My screen has bleeding aswell.. I bought it from carphonewarehouse on the 25th and went on holiday on the 28th for two weeks.
Im still away at the moment and I'm not sure if I want to risk getting another one that is even worse.
I'm not even sure if I can get a replacement.. I don't know their policy
RedBlueGreen said:
My screen has bleeding aswell.. I bought it from carphonewarehouse on the 25th and went on holiday on the 28th for two weeks.
Im still away at the moment and I'm not sure if I want to risk getting another one that is even worse.
I'm not even sure if I can get a replacement.. I don't know their policy
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Click to collapse
Meh that sucks. Im going to take the risk and ask google a RMA. The bleeding comes from 3 sides of the screen and its noticable with autobright when watching videos on dark rooms.
Hope you can change it, it should be included.
Sent from my Nexus 4 using xda app-developers app
rttnpig] said:
Meh that sucks. Im going to take the risk and ask google a RMA. The bleeding comes from 3 sides of the screen and its noticable with autobright when watching videos on dark rooms.
Hope you can change it, it should be included.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Mine has two spots on the top side of the screen.
I just checked cpw and they have a 28 exchange/ replacement policy
Think ill head over there once I'm back.
RedBlueGreen said:
Mine has two spots on the top side of the screen.
I just checked cpw and they have a 28 exchange/ replacement policy
Think ill head over there once I'm back.
Click to expand...
Click to collapse
Once you got your replacement report back!!
Sent from my Nexus 4 using xda app-developers app
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
qpqpqp said:
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
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Im from Spain. Mine took 5 days only.
Sent from my Nexus 4 using xda app-developers app
how do i check if mine has screen bleeding?
I'm on phone number 3.. My second one had the high pitched sound in the earpiece too.. Luckily I bought mine at a local T-Mobile store so exchange was simple...
Sent from my Nexus 4 using Tapatalk 2
iCalculate said:
how do i check if mine has screen bleeding?
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Click to collapse
On a dark room. Put the brightbness at max and go on a dark screen (I use the camera)
Sent from my Nexus 4 using xda app-developers app
qpqpqp said:
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
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Click to collapse
I got mine replaced within 2 days. I didn't receive the tracking until the night before it was delivered. Did you get the follow up email where you had to "purchase" it?
rttnpig] said:
On a dark room. Put the brightbness at max and go on a dark screen (I use the camera)
Sent from my Nexus 4 using xda app-developers app
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You do that with any screen outside of Amoled and it will do that... Mine does that, it is a non-issue unless you look for it.
elliot.newnham said:
You do that with any screen outside of Amoled and it will do that... Mine does that, it is a non-issue unless you look for it.
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I know, but it does it alot and in different areas. Its noticeable with auto brightness.
capcanuck said:
I'm on phone number 3.. My second one had the high pitched sound in the earpiece too.. Luckily I bought mine at a local T-Mobile store so exchange was simple...
Sent from my Nexus 4 using Tapatalk 2
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So I take it that this one is all good?
iCalculate said:
how do i check if mine has screen bleeding?
Click to expand...
Click to collapse
If you don't know you have screen bleeding, chances are you don't have it.
rttnpig] said:
Once you got your replacement report back!!
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
So.. went out today and got a replacement.. checked it before I got it replaced... once i went outside i forgot i didnt put it to full brightness and it was even worse than the one i just had. That shop only had one available so i went to another one.
Asked a guy that worked there if he had any in stock. He said yes. He then asked me is it an upgrade etc, i said no.. its a replacement. He then started running around and started making "oh" sounds and after a bit he said its been placed on hold for another customer.. BS of course. I couldnt really do nothing after that.. i tried.
He said he can check the other stores.. he did and he found one that had it.. only 10mins away.
Got to that store and the phone was 98% perfect. It just had a little screen bleeding. I knew by now all of them will have it so i exchanged it again.
After getting in the car i looked at it more and was very happy.. then my eye caught something. It looked like a dead/stuck pixel, chip on the inner side of the glass or something else. It could only be seen if you tilt the phone around but... im the kind of guy that wants it to be perfect and once i see something it cant be unseen. fortuning that store closed as i left it. So it was off to another one lol.
Got to that one.. they didnt have anything in stock.. and the guy said to me because they didnt explain the return policy (they did) we can refund you the full amount. So i got my moniesss and left.
Then checked in the o2 store and they showed me two of them.. both had imperfections on the silver bezel and they were a no go.
Sooooo.. gonna wait for the play store to have them back in stock... which by that time CES or MWC will show an even better phone lol. Although i want the nexus sooooo bad