Database Users

G2 replacement

Hey guys I bought my g2 off craiglist and been using jt for about 4days. And I found a dead pixel........... so I'm trying to get a replacement. How can I get a replacement.what should I tell them?
I sent a mail to htc customer services but they are bullshitting me.
I can deal with the loose hinge but I can't deal with the dead pixel and screening being all wobbly when its closed.
And I just saw few posts saying that they have recevied g2 with stronger hinge? That it does not open when its upside down? Can anyone confirm this?
I'm not trying to be a crying baby, just expected a little bit more from htc 500 dollar phone.
Sent from my T-Mobile G2 using XDA App

eunkipark92 said:
Hey guys I bought my g2 off craiglist and been using jt for about 4days. And I found a dead pixel........... so I'm trying to get a replacement. How can I get a replacement.what should I tell them?
I sent a mail to htc customer services but they are bullshitting me.
I can deal with the loose hinge but I can't deal with the dead pixel and screening being all wobbly when its closed.
And I just saw few posts saying that they have recevied g2 with stronger hinge? That it does not open when its upside down? Can anyone confirm this?
I'm not trying to be a crying baby, just expected a little bit more from htc 500 dollar phone.
Sent from my T-Mobile G2 using XDA App
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Click to collapse
Claiming warranty is a ***** when you conduct business via craigslist. With that said, your going to have to talk to HTC about it because there is a manufacturers warranty on the device regardless of owner. Instead of an e-mail where they just send you a bull**** auto response try calling them...
And I had to get a replacement G2 because my first one had a wobbly screen and the hinges were pathetic. The replacement was solid. But... A friend of mine got his replaced and though the screen didn't wobble anymore, the hinges had no strength at all!

Just say that it was a gift from a distant relative and you don't have a receipt.

eunkipark92 said:
Hey guys I bought my g2 off craiglist and been using jt for about 4days. And I found a dead pixel........... so I'm trying to get a replacement. How can I get a replacement.what should I tell them?
I sent a mail to htc customer services but they are bullshitting me.
I can deal with the loose hinge but I can't deal with the dead pixel and screening being all wobbly when its closed.
And I just saw few posts saying that they have recevied g2 with stronger hinge? That it does not open when its upside down? Can anyone confirm this?
I'm not trying to be a crying baby, just expected a little bit more from htc 500 dollar phone.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I returned my G2 until my buyer's remorse because the trackpad wasn't working as it should and got a replacement G2.
The hinge is a lot sturdier than my old G2 was and no longer falls down under its weight when hung upside down. If I shake it when upside down, then it begins to fall. However, there is no reason as to why I would shake it, so I really see this as a problem for me

tazz9690 said:
I returned my G2 until my buyer's remorse because the trackpad wasn't working as it should and got a replacement G2.
The hinge is a lot sturdier than my old G2 was and no longer falls down under its weight when hung upside down. If I shake it when upside down, then it begins to fall. However, there is no reason as to why I would shake it, so I really see this as a problem for me
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Did u get a replacement from HTC or T-Mobile.
So the screen doesn't move around when it's closed? Cause mine is all wobbly.
Sent from my T-Mobile G2 using XDA App

Dust under screen

For those that returned there phones due to dust under the screen, Was the replacement phone a refurb or was it new?????

I know normally it's a refurb but since the phone is so new, who knows. I returned my Slide after 3 weeks after noticing dust under the screen. I think they gave me a new one.
I just noticed dust under my screen too. So annoyed. Probably going to exchange it this week.
Sent from my HTC Glacier using XDA App

I want to think its a new phone but i just received my phone by ups about 15 minutes ago. The box was all dinged up and when i opened it up i had the skeleton of the phone in those little white packages they now use to hold the phones and the screen protector was all smashed up and hardly on the screen itself. I noticed the back part of the phones rubbery sides had these weird bubbly smudges everywhere.....it doesn't feel very "new" >_>

I exchanged mine at a store yesterday and got a new one. It still had the plastic under the battery.
Sent from my HTC Glacier using XDA App

daewond3r said:
I exchanged mine at a store yesterday and got a new one. It still had the plastic under the battery.
Sent from my HTC Glacier using XDA App
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You bought yours from a store though right?

It is my understanding that you cab go to any T-Mobile store and return your phone (if you purchased online and its past your remorse period for that store)
I was told by wirefly that I should bring the phone back to the local T-Mobile store to exchange it since I was a day past the 14 day remorse.
I think it has to be a t-mobile corp store too.
nguyendqh said:
You bought yours from a store though right?
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Sent from my HTC Glacier using XDA App

I was told by T-mo rep that they can do exchanges in-store, since MyTouch is their flagship line. May be a bunch of BS but who knows... give it a try, what's the worth that can happen?

HELP! G2 screen is black with white lines.

so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.

Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]

luis86dr said:
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
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lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?

The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.

tazz9690 said:
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
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good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App

Anyone?
Sent from my HTC Vision using XDA App

RE
i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...
took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...

After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.
So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.
My 3rd one seems to be doing well, no battery issues, so far no screen issues.
I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.

reflux said:
good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
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I had exactly the same, it is very very likely that "only" the LCD that is broken.
I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down
Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)

Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :O
Sent from my HTC Vision using XDA App

Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.

blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Click to collapse
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Sent from my HTC Vision using XDA App

I have this problem too, and eventually (like 2 or so mins in with the screen on) the screen gets dark areas in the corners. We're guessing it is screen damage (which is strange becuse the phone hasn't been dropped or anything, was just in my pocket). My question is what should I do - should I send it to HTC for an exchange or will I get issues with that because the phone is rooted, in which case should I just get a new screen and replace it?

blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Click to collapse
Epic fail haha. That would be a bit harsh now over a phone, wouldn't it?
Sent from my HTC Vision using XDA App

Still... sounds like trailer trash to me. Or a 13 year old brat...

reflux said:
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Ur still a bad boyfriend. You should get dumped! LOL jk.
Sent from my HTC Vision using XDA App
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Sent from my HTC Vision using XDA Premium App

sooo, no assistance with my question?

If you are worried about sending it in, just unroot the phone and you will be fine.
Sent from my HTC Vision using XDA Premium App

I'd love to... but how do I unroot without a screen?

this is what the screen looks like now

Broken EPIC? Don't use Asurion ONLINE!

My EPIC got broken by a family member last week. That night, I went to www.phoneclaim.com as suggested by a local Sprint associate. I filled out the forms after reading all the nice comments saying how fast it was.
Every time I went to check back, I got a message saying the phone was out of stock and it would take 1-3 business days from the claim to ship.
At the end of business today, I called them, to find out that it was an erroneous message.
At the end, when they asked if I had any questions, I asked why this was so easy for the phone rep when I was getting those messages? And there was also a note on the website that was meant to discourage calling, by saying that the phone reps didn't have any more information than what I was seeing. Obviously wrong.
I was told that the EPIC was a high demand phone, and it was being used to replace other phones, so the system was putting claims for it on "hold". Sounds like bull to me.
Anyway- just sayin'- if you break yours, don't bother with an online claim, just call.

I did an online claim 2 weeks ago. It seemed fine to me. Got it next day! I even asked them if I could get a nexus s4g, but was denied!

Kinda off topic but I HATE my refurbished epic. The digitizer is raised above the bevel in one corner, call speaker is twingy, capacitive buttons are not sensitive at all, worst of all there is screen burn in all over and I can clearly see the word undo on white screens. I am trying to get it replaced with a brand new one but they are giving me **** for it.
This is how most ppl end up with a nexus s. I don't want one but if I'm offered one how am I supposed to refuse?
Sent from my SPH-D700 using xda premium

xopher.hunter said:
Kinda off topic but I HATE my refurbished epic. The digitizer is raised above the bevel in one corner, call speaker is twingy, capacitive buttons are not sensitive at all, worst of all there is screen burn in all over and I can clearly see the word undo on white screens. I am trying to get it replaced with a brand new one but they are giving me **** for it.
This is how most ppl end up with a nexus s. I don't want one but if I'm offered one how am I supposed to refuse?
Sent from my SPH-D700 using xda premium
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I don't understand why they can't spend a few seconds just to turn the phone on and make sure it functions before sending it back out.
I have best buy's insurance, sent my phone in for repair after getting shot screen first by an airsoft gun. The phone I received in return the capacitive buttons hardly worked. I had to smash the buttons for it to begin to register.
Sent from my SPH-D700 using xda premium

my refurb epic has the loudest vibration ive ever seen on a phone. not strongest, loudest. like the vibrator knocking up against something inside.

I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium

This is why I don't bother with insurance on phones. If I do something to my phone that destroys it, that's my own damn fault and I'll bite the bullet to spend full price on a replacement, get a used one on Craigslist or just activate an old phone in a kitchen drawer. If the phone is defective, that's what manufacturer warranties are for. Now if the insurance guaranteed a new replacement with any sort of claim, I might consider it, but I know too many people who got burned by these companies with ****ty refurbished replacments.

ac16313 said:
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
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Hey I still have my release day epic.lol, Im actually about to swap it back out with the wife for my old 3d.
Sent from my Galaxy Nexus using Tapatalk

ac16313 said:
I think we all have replacements? Hm anyway my screen digitizer has a similar problem with it being above the bevel at one corner
Sent from my SPH-D700 using xda premium
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Click to collapse
I had my new epic for 10 monhs. The refurb I got had more scratches on the screen than my old one
Sent from my SPH-D700 using xda premium

I'm running my 4th epic. First one went in water, so I had it replaced. They replaced it with one that got no signal, and it was hell trying to get them to realize they sentence a bad phone. But I got a new one. Then about two weeks ago I sort of bricked it, (its not bricked because I can get to download mode, but I can't get recovery to read the sd card.) And here I am with number 4.
Sent from my Cyanogenmodded Epic4g! Wanna fight about it?

I have only received one refurb ever in my 10 years with Sprint. Lucky me.
Sent from my SPH-D700 using xda premium

worldwidepmp said:
I have only received one refurb ever in my 10 years with Sprint. Lucky me.
Sent from my SPH-D700 using xda premium
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Same here, and it was when I was still using flip phones.

I'm so glad I've taking care of my baby no scratches and have been running "naked" for a couple of months now and still have an extra screen cover somewhere I've dropped it once, stupid bus driver , other than that its been all good. Love my epic would hate to damage it seriously.... as would anyone else.
Sent From My SPH-D700 Running Android 4.0 :sly:

My wife has an Evo Shift she got from Asurion, seems okay. We didn't use the online claim form, we called as soon as we realized her phone was gone.
My out-of-the-box Moment has a bug that would turn on voice commands if I moved the headphone jack just right. Never bothered to try to get Radio Shack to replace it. The GPS died on it, so I'd have a claim if I ever activated it again.
Hmm...old age creeps in. My Epic is my second epic... the original died within a couple of days, the microphone wouldn't work on the phone. Got a new one out of the box from the Shack and it's been good to me.

Ok now that this thread is fully derailed
Do you guys know what I should do? My refurb epic has burnt in bubbles all over the screen, the word "undo", and PM. It also has very unresponsive capacitive keys. And feels like a ringing bell if tapped right lol.
But yeah do I have enough proof to get it replaced? I'll settle for just the screen being replaced. I would prefer them to just give me a new one however I am aprehensive to go in since I see on here a lot of people get offered a nexus s out of this situation.
Sent from my SPH-D700 using xda premium

xopher.hunter said:
Ok now that this thread is fully derailed
Do you guys know what I should do? My refurb epic has burnt in bubbles all over the screen, the word "undo", and PM. It also has very unresponsive capacitive keys. And feels like a ringing bell if tapped right lol.
But yeah do I have enough proof to get it replaced? I'll settle for just the screen being replaced. I would prefer them to just give me a new one however I am aprehensive to go in since I see on here a lot of people get offered a nexus s out of this situation.
Sent from my SPH-D700 using xda premium
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Click to collapse
If they offer you one just tell them no you want an epic... you might have to wait a little longer but they will give you an epic if that's what you want... and yes if you have proof of the problems then you're good to go...
Sent from my SPH-D700 using Tapatalk

On second epic after going thru about 8 Moments, mostly known issues like GPS and screen issues. Too bad cuz that phone had potential. It had become unusable.

my sister dropped her phone and cracked the screen, called put a claim in, and they overnighted her an GS II Epic Touch. They didn't even want her broken epic back. She is on a business account so I dunno if that has anything to do with it.

dakotakid said:
On second epic after going thru about 8 Moments, mostly known issues like GPS and screen issues. Too bad cuz that phone had potential. It had become unusable.
Click to expand...
Click to collapse
I read somewhere that the moment had a gpu that was never activated. That nugget of info kept me from getting the epic earlier sadly.

My Asurion Epic was like new. Refurb, supposedly, but a nice one. I can't complain.

Just when I thought...

Had a chat with google and now I'm getting my 2nd replacement device sent over to me(third N4 overall). Everything was great, phone didn't get too hot, battery was fine, no yellow screen, touch sensitivity just how I like it, but...the phone emits this high pitched ringing sound through earpiece while on a call(almost like ringing in the ears). This reminds me too much of my experience that I had a few years back with the MT4G. Just as that took two tries before I got a phone, I hope this does too.
Anyways, those of you who have had to replace your phone, how many times did you end up replacing your N4 before you got a good device?

My first replacement arrived yerdterday with screen bleeding. Its nearly perfect... I will RMA it as I can see the bleed and bits anoying...
Sent from my Nexus 4 using xda app-developers app

rttnpig] said:
My first replacement arrived yerdterday with screen bleeding. Its nearly perfect... I will RMA it as I can see the bleed and bits anoying...
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
My screen has bleeding aswell.. I bought it from carphonewarehouse on the 25th and went on holiday on the 28th for two weeks.
Im still away at the moment and I'm not sure if I want to risk getting another one that is even worse.
I'm not even sure if I can get a replacement.. I don't know their policy

RedBlueGreen said:
My screen has bleeding aswell.. I bought it from carphonewarehouse on the 25th and went on holiday on the 28th for two weeks.
Im still away at the moment and I'm not sure if I want to risk getting another one that is even worse.
I'm not even sure if I can get a replacement.. I don't know their policy
Click to expand...
Click to collapse
Meh that sucks. Im going to take the risk and ask google a RMA. The bleeding comes from 3 sides of the screen and its noticable with autobright when watching videos on dark rooms.
Hope you can change it, it should be included.
Sent from my Nexus 4 using xda app-developers app

rttnpig] said:
Meh that sucks. Im going to take the risk and ask google a RMA. The bleeding comes from 3 sides of the screen and its noticable with autobright when watching videos on dark rooms.
Hope you can change it, it should be included.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Mine has two spots on the top side of the screen.
I just checked cpw and they have a 28 exchange/ replacement policy
Think ill head over there once I'm back.

RedBlueGreen said:
Mine has two spots on the top side of the screen.
I just checked cpw and they have a 28 exchange/ replacement policy
Think ill head over there once I'm back.
Click to expand...
Click to collapse
Once you got your replacement report back!!
Sent from my Nexus 4 using xda app-developers app

Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.

qpqpqp said:
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
Click to expand...
Click to collapse
Im from Spain. Mine took 5 days only.
Sent from my Nexus 4 using xda app-developers app

how do i check if mine has screen bleeding?

I'm on phone number 3.. My second one had the high pitched sound in the earpiece too.. Luckily I bought mine at a local T-Mobile store so exchange was simple...
Sent from my Nexus 4 using Tapatalk 2

iCalculate said:
how do i check if mine has screen bleeding?
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Click to collapse
On a dark room. Put the brightbness at max and go on a dark screen (I use the camera)
Sent from my Nexus 4 using xda app-developers app

qpqpqp said:
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
Click to expand...
Click to collapse
I got mine replaced within 2 days. I didn't receive the tracking until the night before it was delivered. Did you get the follow up email where you had to "purchase" it?

rttnpig] said:
On a dark room. Put the brightbness at max and go on a dark screen (I use the camera)
Sent from my Nexus 4 using xda app-developers app
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You do that with any screen outside of Amoled and it will do that... Mine does that, it is a non-issue unless you look for it.

elliot.newnham said:
You do that with any screen outside of Amoled and it will do that... Mine does that, it is a non-issue unless you look for it.
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Click to collapse
I know, but it does it alot and in different areas. Its noticeable with auto brightness.

capcanuck said:
I'm on phone number 3.. My second one had the high pitched sound in the earpiece too.. Luckily I bought mine at a local T-Mobile store so exchange was simple...
Sent from my Nexus 4 using Tapatalk 2
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So I take it that this one is all good?

iCalculate said:
how do i check if mine has screen bleeding?
Click to expand...
Click to collapse
If you don't know you have screen bleeding, chances are you don't have it.

rttnpig] said:
Once you got your replacement report back!!
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
So.. went out today and got a replacement.. checked it before I got it replaced... once i went outside i forgot i didnt put it to full brightness and it was even worse than the one i just had. That shop only had one available so i went to another one.
Asked a guy that worked there if he had any in stock. He said yes. He then asked me is it an upgrade etc, i said no.. its a replacement. He then started running around and started making "oh" sounds and after a bit he said its been placed on hold for another customer.. BS of course. I couldnt really do nothing after that.. i tried.
He said he can check the other stores.. he did and he found one that had it.. only 10mins away.
Got to that store and the phone was 98% perfect. It just had a little screen bleeding. I knew by now all of them will have it so i exchanged it again.
After getting in the car i looked at it more and was very happy.. then my eye caught something. It looked like a dead/stuck pixel, chip on the inner side of the glass or something else. It could only be seen if you tilt the phone around but... im the kind of guy that wants it to be perfect and once i see something it cant be unseen. fortuning that store closed as i left it. So it was off to another one lol.
Got to that one.. they didnt have anything in stock.. and the guy said to me because they didnt explain the return policy (they did) we can refund you the full amount. So i got my moniesss and left.
Then checked in the o2 store and they showed me two of them.. both had imperfections on the silver bezel and they were a no go.
Sooooo.. gonna wait for the play store to have them back in stock... which by that time CES or MWC will show an even better phone lol. Although i want the nexus sooooo bad