Related
First I would like to say that I think it is slightly ridiculous that everyone is wasting their time trying to get 2.2 in Q4. Specially when SE have already promised to upgrade the device in Q4; which probably means Q1 of 11'. There is also a very good chance that this upgrade will be 2.2. And, to anyone who knows how the leadership at SE think, this makes perfect sense.
But why are people even asking for the 2.2 when the 2.3 which is currently being engineered to actual phone models and is scheduled to go on sale Q4?
There will soon be more time spent attempting to root the X10 than it took on the ps3. Obviously we all need to keep the faith, but. Truth be told many of us would have dropped SE like a bad habit had we not been able to root the past few flag ship devices. Because all this flashy hardware means nothing if there are devices with less impressive hardware that out produce our phones because the 'other' company has figured out how optimize the latest available software.
So it came to me: I read some where that SE claims they patched this phone up nice and tight as a favor to their customers Because too many people were bricking their phones. It is also a benefit to SE since they do not get loaded down with telephone calls from disgruntled owners.
So here is my idea. Forget all the angry posted, and forget signing a petition for the 2.2 (when the 2.2 is what you will most likely get anyway). If you want to be angry about something be angry that this phone wasn't 2.x in May. And the angry posted threads and petitions are pretty much world wide now.
Here is what we all do: Pick up your telephone and call SE customer service and tell them you want the 2.3 in Q4. Call them once a week and make the call take as long as possible. If we all called once a week we would drive SE mad! Tell your SE rep that you are tired of waiting so long for updates that are already last years products. They would have only two choices. 1) release the root to the X10 them selves or, 2) give us the 2.3 in Q4
Everyone: CALL SE AND DEMAND MORE!
Umm... no thanks, Mr. Angry.
yetep said:
Umm... no thanks, Mr. Angry.
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I am not angry at all. I find the whole situation rather humorous. But for those who want results, I would recommend calling customer service to complain.
But please, no matter how you manifest your complaints, please ask for the 2.3
ya...atleast we can let SE know that we are not happy.
lol fill there call centers with os upgrade request weekly. not a bad idea haha
robbyf66 said:
lol fill there call centers with os upgrade request weekly. not a bad idea haha
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Haha, made me laugh reading this
You think they would notice a few thousand calls per day all demanding the 2.3 in Q4?
I think it's a great idea, if I do say so myself.
Here are the world wide contact phone numbers.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
We hope the only reason for the delay is the mediascape and such crap.... Maybe when they finish those new apps the will keep us more upgraded.... :|
nice idea
we all should place atleast 1 call weekly
no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later
matt0323 said:
no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later
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yep... are u gonna bring it? then i wait
matt0323 said:
no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later
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This has nothing to do with root, this has to do with x10 behind 3 updates at any given time.
This has nothing to do with root, this has to do with x10 behind 3 updates at any given time.
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SE has done nothing to let you all down, they have said everything you need to know in order to make your choice of phone! Personaly i picked this phone over software for 3 reasons, estetics, big screen and the best camera you can find in a phone today. I am happy with my device, you who are not must have critically failed your research before you went out and got a new device! I knew what i was getting from the start so theres very little to be dissapointed about.
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Sent via the XDA Tapatalk App
1st of all, oh god if you dont have a solution that works right now,
DONT USE THIS TITLE
2nd of all...... you are amazing for coming up this solution....
fm1776 said:
First I would like to say that I think it is slightly ridiculous that everyone is wasting their time trying to get 2.2 in Q4. Specially when SE have already promised to upgrade the device in Q4; which probably means Q1 of 11'. There is also a very good chance that this upgrade will be 2.2. And, to anyone who knows how the leadership at SE think, this makes perfect sense.
But why are people even asking for the 2.2 when the 2.3 which is currently being engineered to actual phone models and is scheduled to go on sale Q4?
There will soon be more time spent attempting to root the X10 than it took on the ps3. Obviously we all need to keep the faith, but. Truth be told many of us would have dropped SE like a bad habit had we not been able to root the past few flag ship devices. Because all this flashy hardware means nothing if there are devices with less impressive hardware that out produce our phones because the 'other' company has figured out how optimize the latest available software.
So it came to me: I read some where that SE claims they patched this phone up nice and tight as a favor to their customers Because too many people were bricking their phones. It is also a benefit to SE since they do not get loaded down with telephone calls from disgruntled owners.
So here is my idea. Forget all the angry posted, and forget signing a petition for the 2.2 (when the 2.2 is what you will most likely get anyway). If you want to be angry about something be angry that this phone wasn't 2.x in May. And the angry posted threads and petitions are pretty much world wide now.
Here is what we all do: Pick up your telephone and call SE customer service and tell them you want the 2.3 in Q4. Call them once a week and make the call take as long as possible. If we all called once a week we would drive SE mad! Tell your SE rep that you are tired of waiting so long for updates that are already last years products. They would have only two choices. 1) release the root to the X10 them selves or, 2) give us the 2.3 in Q4
Everyone: CALL SE AND DEMAND MORE!
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Click to collapse
you are making it sound like rooting the phone will solve all its problems. what makes you think you can even load 2.2 on it? you will still need SE to release the specific drivers for each update. if you are so keen on wasting time bothering their low level customer service representative who probably have zero say in the updates, be my guest. just remember you are wasting your own time and their money. the money they waste on you guys might just be what'll prevent them from further supporting the x10 beyond 2.1 after Q4.
Whiner. Drain.
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Sent from my X10i
Tjotte said:
SE has done nothing to let you all down, they have said everything you need to know in order to make your choice of phone! Personaly i picked this phone over software for 3 reasons, estetics, big screen and the best camera you can find in a phone today. I am happy with my device, you who are not must have critically failed your research before you went out and got a new device! I knew what i was getting from the start so theres very little to be dissapointed about.
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Sent via the XDA Tapatalk App
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Tjotte: There is no doubt the current status will effect different users in different ways. Glad to hear that you are amongst the group that has gotten what you were looking for. I think even those people less pleased than yourself are happy for you.
However, I think we can all see from this site that not everyone shares in your enthusiasm. And, we users should respect these opinions as well. You only stand to gain if these people are successful in their efforts to get more for our devices.
lifeflayer said:
you are making it sound like rooting the phone will solve all its problems. what makes you think you can even load 2.2 on it? you will still need SE to release the specific drivers for each update. if you are so keen on wasting time bothering their low level customer service representative who probably have zero say in the updates, be my guest. just remember you are wasting your own time and their money. the money they waste on you guys might just be what'll prevent them from further supporting the x10 beyond 2.1 after Q4.
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First, let me say thank you! That's right , thank you. I think everyone who would like to see a MUCH MORE proactive SE after sales service are grateful that we have your permission to proceed in any manor we see fit. Your approval really means the world to us.
Second, let's discuss this "further support" you mention. As a long time SE customer with every flag ship device SE has made in the last eight years in my possession allow me to dispel a myth. You will get the update that was promised to you, even if it takes over a year to get it. Than you and every other X10 owner are going to be dropped like a hot potato. Forget what anyone says, go by what they ALWAYS do. Actions speak louder than words. But, this is the same story year in and year out. Why do you think SE even mentioned continued support? Because they know it is problem number one that SE customers have.
In the end I am sure it will rank right up there with the Black service cards they issued to X1 owners. Which by the way were meaningless. Nothing extra, nothing what so ever. Just a peice of black plastic with the letters VIP typed on the face of it, JOKE.
Third, is rooting the end all of end all's? Of course not, but at least I know from experience that I will be in control of my device, and I do not have to wait years for something I can do in a matter of a few days. And, I will have 100 times better device than someone who does not have their phone rooted.
Lastly, Will calling in to SE bother the "low level" customer service reps? This is what their job is. To listen to their customers complaints. I don't think they get many phone calls telling them ' I just called to say hello'. And, these reps not only have meetings sharing the hot topics they have been facing each week. But they also enter the information in SE's system which is reviewed by their supervisors. So if enough people called in believe me the 'high level' decision makers would get the message. If you combine this with the bad publicity they are getting, emails, and petitions, I think they will get the message that we SE customers are getting tired of being taken for granted.
@fm1776 - I think you're right about this point... if we make enough noise then we will be heard. People dissing others ideas when they have none if their own adds no value and serves no useful purpose. We, the customer simply need to keep cranking up the volume until we're heard. It is the only way.
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Sent from my X10i
The squeaky wheel gets the oil.
I'm a big SE fan, but this somehow makes me smile....
www.businessweek.com/news/2010-09-0...e-world-s-largest-android-phone-supplier.html
Haha Darn! you beat me by a minute!
It'll be the Japanese market.. the X10 is more popular than air over there..!!!!
More like Android 1.6's largest handset maker
yeah and i want to become worlds greatest dictator
I wouldn't dismiss the idea that quickly. Here in Sweden SE is a very popular brand and by the looks of it they're popular in Japan as well. If they decide to go with Android on all their future phones and start marketing them more aggressively in the US they have a chance. They have the production capacity for it, they're well known and even if all models aren't fantastic there's no denying the build quality of their devices. Even though I've passed up SE phones because of their crappy software I've always been impressed by how well built and solid their phones feel.
With good marketing and if they get better at working on Android their chances are pretty good. They have the infrastructure to reach that goal, that goes a long way.
Yes, but you must agree that their android software department need to be improved in order to reach that goal...
Sent from my X10i using XDA App
mezo9090 said:
Yes, but you must agree that their android software department need to be improved in order to reach that goal...
Sent from my X10i using XDA App
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Agreed, but keep in mind that the X10 series is the first time SE has used it. I'd be more worried or surprised if there weren't any bumps in the road.
Just looking at the updates we've had so far they've improved a lot. Fixing the battery issue, improving the built-in software and so on.
ddewbofh said:
Agreed, but keep in mind that the X10 series is the first time SE has used it. I'd be more worried or surprised if there weren't any bumps in the road.
Just looking at the updates we've had so far they've improved a lot. Fixing the battery issue, improving the built-in software and so on.
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dude its not about flaws in their software ... its about how they handle it ...
the incall volume is so ****ed up for a lot of people - when you talk to the customer support they tell you something like this "for me its okay - if you dont like it you can send your phone in" their official support form is full with topics about it ... same goes for the standby time ... it says 17 days on their homepage ... i asked customer support about it and he told me my phone must be damaged - i can send it in ... (he also said he gets 3 days of standy - i am pretty sure it doesnt even last 17 days when you turn it completely off^^)
i knew the support would suck ... but the hardware is quite good (besides from the lack of multitouch) - i just bought it coz i have faith in the community that they ll release custom roms soon
SE has released only one(3 version of same) android phone in the market in past 2 years when HTC has released atleast 4 or 5 and plus they are upto 2.2 on most of their phones. I don't think SE can catch to them any time soon just based ads showing Timescape
SE ship twie the number of phones as compared to HTC having come down from a stage where they shipped 6x more phones. So they are pretty capable as we all know. Now with Sony into the mix, SE phones would have PS3 compatibility, remote play, access to Sonys own online store, access to more Sony brands like VAIO, BRAVIA, etc. Well..
Sony has been associated with Ericsson for ages (from an IT time perspective) so one would think they'd at least be nipping at Nokia's heels by now. But who knows? Maybe Android will be the push they need to pump some much needed energy in to the brand? Time will tell, as long as they don't ditch Android I'll stay satisfied.
xGary said:
More like Android 1.6's largest handset maker
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right 100%
Yeah that'll only happen if the secret owner of Sony Ericsson is Chuck Norris... cause only Chuck Norris can make that happen..! lol
They sure have the hardware capacity to get it done, but they are just so stupid and arrogant that I do not think it'll ever happen.
If they're serious, I'd swap in the current software department for some new blood.
It's really crazy how companies nowadays can't even get simple things done right.
As the old saying goes... "too many chiefs and not enough indians".
Until SE gets their act together and stops all the internal bickering and movement within the ranks, this will never be a realistic goal for them to achieve.
I think it's time we eased up on slamming SE. Since we don't actually know how the process works internally it's unpossible to tell if they're just lazy, they're still getting used to a new product line or any other unforeseen problem for that sake.
I intentionally refrain from calling them incompetent simply because my experiences with their products in the past has been great and I'm giving them the benefit of the doubt.
ddewbofh said:
I think it's time we eased up on slamming SE. Since we don't actually know how the process works internally it's unpossible to tell if they're just lazy, they're still getting used to a new product line or any other unforeseen problem for that sake.
I intentionally refrain from calling them incompetent simply because my experiences with their products in the past has been great and I'm giving them the benefit of the doubt.
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I agree with your statement. We don't really know the reason. I read it in some post somewhere else that it's ready, but they want to test it thoroughly before releasing to the general public...
Whoever is responsible for being so slow to update, I somehow doubt that it's their developers. They are just doing what they are told by management. If Sonys developers are anything like other software devs I know they are not too happy with releasing their product with 1.6 instead of 2.1 or 2.2...
ddewbofh said:
...unpossible...
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Impossimpable! (Hope someone gets it - HIMYM).
jk btw don't take badly
** This is a debate thread, I'm not talking of lawsuit... yet **
Guys, I'm thinking about something since SE officially said the current XPERIA phones will be abandonned.
Let's figure this :
1. Sony Ericsson is officially abandonning us ;
2. We have here (and on other fora) a strong community of users, and capable developers in every domain (kernel, graphics, etc etc). Each of us can help in any domain related (programming, graphics, bug report, help for newbies, etc etc etc)
Regarding these, we should try to make together kind of "class action", to force SE to give us what we need for further development.
It can become a "real" class-action, it can be a petition, etc etc, all ideas are welcome.
The request must include, and for ALL current abandonned XPERIA phones (X10, x10 mini, x10 mini pro, x8) :
- Kernel source code (we almost got it)
- Bootloader source-code with no encryption or generic unencrypted bootloader
- All source code drivers
- All source code for the preinstalled apps in the last realease (2.1)
- All original graphics
- All source code for SE upcoming "patches" (as multitouch-like one).
- Anything else needed for future support I may forget here (please tell).
This will allow us to continue development on our XPERIAs. And we'll need these, because if we don't get them, even our community won't be able to do great things... If we got such things, we'd be able to run our phones on 2.2 and now 2.3 with no problem -- and look how it is today : we can, but very buggy because we start from nothing.
So I ask everybody to join our strengh and do something to get all we need to keep our XPERIAs alive !!!
Our phones are not even 1 year old, so please don't let all of us alone. I also strongly encourage to tell everyone who is concerned about this (we need as many people as we can to force Sony-Ericsson) : other fora, people you know, blogs, etc etc... If we don't do anything, our phones are good for trash.
THANKS IN ADVANCE !
Sorry, but this is positively silly.
They will not give you *anything* that they're not legally entitled to (which I think is only the code for the OS, which they already do).
And do you mean class-action as a lawsuit? If so, it's a positively worthlesss endeavor. All that will happen is that some lawyers will get rich and you'll get a 5$ off coupon the next Sony-Ericsson.
Bootloader is proprietary. They're probably using this same bootloader for the upcoming phones and the generations after. They're not going to hand over the keys.
Drivers are also proprietary. A lot of times, code for the drivers are licensed by the manufacturer, so even if SE wanted to 'give it away', they couldn't. Look at the openmoko phone and their driver issues since their inception (2004?).
Source code for preinstalled apps? Like moxier and creatatouch? First, they probably license these apps either from other developers or an in-house studio. Why would anyone want any of these softwares in the first place?
Graphics? I think the community can come up with better and isn't it pretty easy to rip the graphics?
All upcoming patches? Seriously? Why do any work at all at this point? the multitouch 'patch' is actually an updated driver.
Petitions and the like aren't going to do anything. If you're upset, then write a letter to SE. Not e-mail, but letters. Don't buy future SE phones and dissuade others from doing so. Learn cryptography and do a fault based attack on the RSA encryption scheme used to unlock the bootloader. Hell, get a job for SE and steal everything, lol (that last one is a joke... very big crime). SE knows people are pissed but they don't see it as financially beneficial to do any future major updates (major as in kernel change or substantial usability change). Let them ignore the long term outlook by pissing off their current users.
Seriously, these stupid threads have got to stop.
totalundone said:
Sorry, but this is positively silly.
They will not give you *anything* that they're not legally entitled to (which I think is only the code for the OS, which they already do).
And do you mean class-action as a lawsuit? If so, it's a positively worthlesss endeavor. All that will happen is that some lawyers will get rich and you'll get a 5$ off coupon the next Sony-Ericsson.
Bootloader is proprietary. They're probably using this same bootloader for the upcoming phones and the generations after. They're not going to hand over the keys.
Drivers are also proprietary. A lot of times, code for the drivers are licensed by the manufacturer, so even if SE wanted to 'give it away', they couldn't. Look at the openmoko phone and their driver issues since their inception (2004?).
Source code for preinstalled apps? Like moxier and creatatouch? First, they probably license these apps either from other developers or an in-house studio. Why would anyone want any of these softwares in the first place?
Graphics? I think the community can come up with better and isn't it pretty easy to rip the graphics?
All upcoming patches? Seriously? Why do any work at all at this point? the multitouch 'patch' is actually an updated driver.
Petitions and the like aren't going to do anything. If you're upset, then write a letter to SE. Not e-mail, but letters. Don't buy future SE phones and dissuade others from doing so. Learn cryptography and do a fault based attack on the RSA encryption scheme used to unlock the bootloader. Hell, get a job for SE and steal everything, lol (that last one is a joke... very big crime). SE knows people are pissed but they don't see it as financially beneficial to do any future major updates (major as in kernel change or substantial usability change). Let them ignore the long term outlook by pissing off their current users.
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I have to agree on this,
SE is not abandoning any customers, but they look at things in terms of financial benefit, they will not obey to any demands from anyone.
so there is no point of starting threads like since it will not change anything.
i have still not seen anything official from sony that they are abandoning the x10 series....
FYI, they've release 4 updates in less than a month's time. this is typically not actions of a company abondoning a product line.
Facebook 10 hours ago -
Hi Harman and Jenthe,
We have recently decided to not step up to Android 2.2 or 2.3 for Xperia X10. Our software developers have made this decision based on their opinion saying that a step-up would not enhance the overall user experience. Xperia X10 operates at it's best on Android 2.1.
I'm sorry if you feel this way Jenthe. It's not our intent to make our users unhappy of course.
We will however not abandon this phone. We will keep developing on 2.1 and multi touch / pinch zoom is planned to be released in a coming update for Xperia X10.
You can read more about this in this post,
http://blogs.sonyericsson.com/products/2010/11/17/work-ongoing-on-pinch-zoom-for-xperia-x10/
-Markus
Sony Ericsson Answers Team
--i feel an official annoucement is close---
uh, you seriously trust something something posted by someone on "the answer team"?
you do realize that these people are basically the same as call center workers, right?
x10 official support forum
Hello Everyone,
My message here is purely one of acknowledgement. We understand your anger, we see your obvious frustration, and we are certainly saddened by your new impressions of our company and products.
I won't repeat any of the comments from my colleagues on our Blog, Facebook, or Twitter. You've seen it all before.
We are here, we are listening, we are working hard to make sure we can impress you in the future if you chose us again.
-Martha
Sony Ericsson Answers Team
it evens sounds like there backtracking the 2 year support too with ...
Hi,
Really quick: We have stated we typically support devices for UP TO 2 years after launch.
This obviously applies to the date of first launch in whatever country it's available in first.
The key here is "up to", if I remember correctly, you mentioned Nokia does the same thing
http://talk.sonyericsson.com/message/45612#45612
and
It did at one point states we would support phones for "up to 2 years after launch" at www.sonyericsson.com/update. This was changed some time ago
http://talk.sonyericsson.com/message/45612#45612
i really hope your right and these customer service advisers aint got the foggiest but the message is getting out there by facebook, twitter, and the support forums.
Sony wouldnt even give permission to the World of Spectrum site to release old ZX Spectrum games and the Spectrum was abandoned nearly 20 years ago. No hope im afraid.
I am as p*ssed as the next guy, but this is getting silly.
Petitions are one thing, it expresses our annoyance, but this?!?!?!?
A step too far.
I won't even bother explaining why as I can't be arsed to be honest.
Sod SE, let our devs do it instead, they obviously have the skills lacking by SE.
..............
I see that someone can actually read others posts, as I was the one who originally posted about a 'class action', and that was only to get Android 2.2 on our phones, as SE in Turkey had previously released an Email saying they were working on, and would release 2.2! I'm sure you know that SE released another email soon after, saying that SE Turkey had made a mistake and 2.2 would not be released on the X10.
Thread post can be read here
http://forum.xda-developers.com/showthread.php?p=10527595#post10527595 post 163
Just because they are not updating the x10 to 2.2 doesn't mean they have abandoned us. Just like the multi-touch update, there will probably be more enhancements to 2.1
Lee1972 said:
Sony wouldnt even give permission to the World of Spectrum site to release old ZX Spectrum games and the Spectrum was abandoned nearly 20 years ago. No hope im afraid.
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thats because they're selling these games at PlayStation Store for PS3 now...
Buisness is buisness as they say.
Nothing we can do about it OP
Erofich said:
thats because they're selling these games at PlayStation Store for PS3 now...
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The actual Spectrum games or remakes? Theres around 8 Spectrum games Sony refused WOS to free distribution, the originals would look crap on a phone let alone PS3!
All x10 users should get upgrades to an arc for no more than 100 dollars as soon as its available for being delt such a lacking smartphone. Haha
Meaning SE should do this for us to make things up to us.
Sent from my X10a using XDA App
mrljlamon said:
All x10 users should get upgrades to an arc for no more than 100 dollars as soon as its available for being delt such a lacking smartphone. Haha
Meaning SE should do this for us to make things up to us.
Sent from my X10a using XDA App
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Realistically, SE doesn't really owe us anything, and I promise that they are not going to give you anything either.
Even if a bunch of you swore off SE phones, they would still be alright, and it would cost them more to give us all rebates than it would to just try for a new customer base.
Good luck with that though,
Also this thread is ridiculous. No one is getting anything
Guys, please note I didn't talk of class-action, I'm talking about a "class-action" move : what I mean is not to do something penal (but it can be), but it is to join all users and see together what we can do.
Because of course Sony won't listen if there are only 1, 10 or 10 000 people complaining a bit, and much more users are shocked by what SE is doing, and if we don't complain enough, we are just SE sheeps...
Guys, sorry, I'm coming from iPhone branch of Apple, and I do know now how we get f***ed simply to promote new models - by "deleting" old ones. You really think SE will keep its 2 year maintenance ? I'd love to think so, but it's very usual to prepare one or two coming updates to make you feel you're not left over, but once your angriness is away, they abandon. Remember some sites note EOL will probably be announced starting from march...
Remember also Android 2.1 is not the last release and with upcoming 3.0 (anyone can say it's compatible or not, another debate) our OS is going older and older with no hardware reason -- we're currently just missing things like Flash, App2SD, but it will become soon a major problem as more and more apps/functionnalities won't be compatible.
So the idea is to ask SE for sources as their "perfect 2.1" is a dead-end for our phones -- and we all know they can operate very fine with -at least- 2.3.
I'm maybe silly but I've spent three months for buying my x10i and I won't let SE do what Apple is doing...
Visspui said:
Realistically, SE doesn't really owe us anything, and I promise that they are not going to give you anything either.
Even if a bunch of you swore off SE phones, they would still be alright, and it would cost them more to give us all rebates than it would to just try for a new customer base.
Good luck with that though,
Also this thread is ridiculous. No one is getting anything
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I can't see the reason why they should do such thing, especially since they have done nothing wrong...
as you said, they owe us nothing
and true, this thread is ridiculous
i am a business management student...so i thought of sharing my perspective over how Sony Ericsson is playing the smartphone game...
by exagerrating a lot before the product launch ...and after the launch..giving small doses of updates so customers dont change phone in the hope of getting new features.
think of it..
they build great hype for a product months before the launch by strong advertising (probably spending more on ads than R&D itself) , promising a revolutionary interface with ground breaking custom interfaces....X panels for X1 (remember?) and timescape/mediascape (biggest garbage) for X10 ..both over-ambitious
just so they can differentiate from other companies..
ya they have great product design.. which initially attracts impulse buyers...they build anticipation...so we cant wait to get our hands on their phone!
and then they finally launch the product which will NEVER have the latest updates because their entire focus was on marketing the product i.e bringing it to market before competition and capturing market share.
they never really focussed on industry shaking R&D like Apple..c'mon without Apple, touchscreen was a dead market.
and without Android...Apple had a monopoly.
This is revolution....not timescape or mediascape..which are my least favourite apps...battery sucking with extremely slow response rates.
then they ll keep launching small small updates over couple of months...more like over a year...adding little features..so we dont change brand loyalty....giving the wounded customers a faint vision of hope...
finally they release a small update and the entire community goes 'wow' with excitement...like a virgin getting his first blowjob.
by that time..the phone has suffered scratches, has started showing signs of wear..which means very low re-sale value.
and meanwhile announcement for newer model is made...slimmer, sexier with more bugs which will be fixed via update over the next upcoming year.
good strategy for a short-term profit making....but they are losing brand loyalty.
i am not gonna buy SE Xperia Arc...ya its the sexiest phone on the market.
but its like a hot model u bang and can never have a healthy relationship with...coz she is dumb and full of flaws on the inside...such as daddy issues etc.
/rant
its like they keep us jumping over small small updates like a cat does to a string which the master will never let it catch.
but its like a hot model u bang and can never have a healthy relationship with...coz she is dumb and full of flaws on the inside...such as daddy issues etc.
epic comment
well it's true and from your perspective which one is better?
i know getting a big income is the main focus of any company but hey customers loyalty also counts. it's something i hate from sony in general, they keep pushing new tech every year and let the customer to feel outdated
Epic thread.
Sent from my GT-P1000 using XDA App
Couldn't have said it better myself, spot on mate!
Swyped from my ZDZ Froyo X10i
bang on, while i am happy with my x10 as it was my first droid comming from a long **** list of wm devices, i am also not going to be sticking with se, already contemplating the droid 2 global, yes se makes sexy phones but, im looking for something a little more with my next device.
Sent from my X10i using XDA App
Funny thread
so what do you think about HTC's strategy with Desire ( Desire/HD/Z )
Just because they released a better handset after a year of the previous handset's release it doesn't mean that they do not care about brand loyalty...
so what? you want them to stick with the X10 for two years while other competitors advance with technology????
believe it or not, many will buy the ARC, even more that who bought the X10...
Next time, go buy an HTC or Motorola
and by the way, Samsung is locking their bootloader so do not buy a Samsung android so you won't end up whining like many here about unlocking it, unless you like samsung
but despite all that, I would like to thank you for the effort made by you to explain what many of us are not aware of.. it's a good practice for your uni
good luck mate with your studies
Nocturnal310 said:
i am a business management student...so i thought of sharing my perspective over how Sony Ericsson is playing the smartphone game...
by exagerrating a lot before the product launch ...and after the launch..giving small doses of updates so customers dont change phone in the hope of getting new features.
Click to expand...
Click to collapse
Well, I wish you luck with the business management, since your management of the English language makes me want to punch babies in the stomach.
Also, replace "Sony Ericsson" with every technology company ever and you have a point.
/thread
iead1 said:
Well, I wish you luck with the business management, since your management of the English language makes me want to punch babies in the stomach.
Also, replace "Sony Ericsson" with every technology company ever and you have a point.
/thread
Click to expand...
Click to collapse
Grammar and syntax of the English language is not the point of XDA in MHO...
Very well written, kudos to you Nocturnal310...
@Nocturnal310:
Of course you're right. But as someone said before, you could say this about any company producing technical stuff and you would be right as well. (I expect some very negative comments on what I'm about to say...). I understand your point, but I just don't think that SE is somehow different in their approach from any other company producing consumer goods (is that right? stuff which are bought in great numbers just to be replaced by newer models...you know, we have to watch out for our English, right iead1? ). Thats quite important because we just can't expect infinite support for our product, because sooner or later (the former is more probable) it will get replaced with brand new model with brand new stuff inside making it lot more attractive. The only thing we can complain about is, that the support may have last longer... thats true. But despite all of that, I'm still not changing the brand loyalty as I just dont know what else should I buy next time. I dont like Apple and their iStuff, also don't like HTCs because of how they look. Samsung is an option, but if I should choose between Samsung and SE just by looking at the phones, SE would definitely win (and with Samsung locking their bootloaders as well, I wouldn't help myself much by buying it). You may call me a hardcore fan of SE who doesn't think about what he's buying, but thats not me. I just think that X10 was an unfortunate mistake (which I personally still love!) of SE and I really hope they will learn from it for the reasons mentioned above.
Thats my opinion and I do not force anyone to share it, but I wanted to say it, because I just don't uderstand all that poeople saying how betrayed they feel by SE.
i think SE`s problem is that they don`t really know what they do,at least so far.
they use UIQ for a while then they leave it.
they use win mo,but after x1 and x2 they desided to go for android.
but now Android is very good platform and they should find their way.i hope so.
their main mistake is that they don`t care about customers and the weak points of their products.
I must add my mustard ...
There was a time long ago, Sony Ericsson created really nice phones with a solid build quality. My x10 is 3 weeks old and is making crazy noises when twisted a bit. The whole frame is not stiff enough.
If I saw it right on arc video presentations at youtube, the crappy timescape is now a widget and it is still choppy. This uggly blue is still there. Why blue? SE colors are Green and Orange. What a bunch of stupid designers ... I think w'll have a lot of alternatives out there with lesser crappy UI-Mods.
Well, I agree with most of your points, but let's remember: they're not ceasing support, they're launching a new model and planningto lock x10 customers in outdated Android. Motorola intended to do that too, but customers did such a big buzz that they changed their minds. The bull**** about low performance on Android 2.2 is already discarded, we can see that on all the unofficially built ROMs available at xda-forums. I risk to say that even Google has his part on this entire drama. Obviously, Sony Ericsson and their UXP loaded with much more processing hunger than x10 can support is the one we should blame, because we chose to buy SE, not Google devices (which are HTC, actually ). The removal of MediaScape from Arc tells us that they know where the problem is. Let's hope they fix this "problem" on x10 too.
I truly hope no one takes my comments personally, since I'm just expressing my opinion as a SE consumer. I still like them, but not how they use my money.
Sent from my X10a using XDA App
Apple Iphone 3G is still getting latest updates - same day as the latest iPhone 4, not ALL the features because it's got old hardware but there aware of that.
SE should be aware of it to, yes x10 can run 2.1 2.2, 2.3 ect so they should. There opinion is why there not updating. (why not the majority, the users decide)
Why can't we get hardware based updates? HTC magic/hero got tons of updates..
Yes new models will come out, but it's the same OS to update, not that much off a difference, our devs do there work in spare time and takes 2-3 weeks to come up with ASOP OS, (which is what i prefer anyway). Imagine an entire DEV team full time? yes it takes more time for testing ect but still.....
At least SE have reconized they F'd up. that's the first step!
robbyf66 said:
At least SE have reconized they F'd up. that's the first step!
Click to expand...
Click to collapse
They say a lot. Saying and doing are not the same.
moacyrfilho said:
The removal of MediaScape from Arc tells us that they know where the problem is. Let's hope they fix this "problem" on x10 too.
Click to expand...
Click to collapse
I think they removed the mediascape app because it was so hard to new people to find the music player and photo gallery.
just think about it:
you have a new phone, and you would like to play some music, you first go to the music player but you can't find it because there is no music icon on the menu
Grab a samsung phone and try to play some music, the player is called "Music", the video player is "Videos" and the gallery is "Gallery"
robbyf66 said:
Apple Iphone 3G is still getting latest updates - same day as the latest iPhone 4, not ALL the features because it's got old hardware but there aware of that.
SE should be aware of it to, yes x10 can run 2.1 2.2, 2.3 ect so they should. There opinion is why there not updating. (why not the majority, the users decide)
Why can't we get hardware based updates? HTC magic/hero got tons of updates..
Yes new models will come out, but it's the same OS to update, not that much off a difference, our devs do there work in spare time and takes 2-3 weeks to come up with ASOP OS, (which is what i prefer anyway). Imagine an entire DEV team full time? yes it takes more time for testing ect but still.....
At least SE have reconized they F'd up. that's the first step!
Click to expand...
Click to collapse
You are comparing with 2 companies with different calibers.
Apple - every designer/ad agency/design house/design school in this world purchase their 'godly' machines for work purposes. And these macs don't come cheap, mind you. With that amount of revenue, they can afford to create an iPhone, using their 'lagless' (yeah, right) macintosh reputations to breed a colony of iZombies to support their cause.
With the iZombies having the need to own a iAmagodlyproduct, with such supporters pumping money into their pockets, they can afford to offset any losses by being nice to
Update old iPhones even if new models are out, cos they know iZombies are already impressed with them playing the nice card and that they are confident that with their good reputation and a better new phone out, A majority of iZombies who have too much money to spare will still buy it. They are just giving an aww-I understand-you-can't-afford-a-new-phone-yet-so-I-will-update-you-periodically-so-that-you-will-come-back-to-me-when-you-have-money message to the poorer parties.
Now for Sony Ericsson (or just insert any other brand names). Let me ask you. Though they are an established brand, but let me ask you, how many people will own 1 of those expensive TVs or VAIOS? Comparing with Apple, no competition.
They don't have that much extra revenue to play nice. They can only strategize and try to earn as such as possible before their products become obsolete.
It's just like people like Donald Trump, who has so much money to play with, he can just give away to some random person on the street if he wants to. But if you try doing up a business yourself, would you give away your money to charity organizations, knowing that you cannot afford to spend the money that way? Most probably not. Unless you don't mind closing down your business due to losses.
All these threads are getting sooooooo repetitive!!! There should be one big sticky for anyone who wants to ***** and complain in any way shape and form about SE. That way this form isn't flooded with every thread turning into a SE bashing thread. It really is getting tiring logging on to see what's new and the first 50 threads are people *****in about SE.
Sent from my X10a using XDA App
Lonelee - agree with much of what you say.. but it is also true that there are many many many people who go back time and time again to buy the next apple product BECAUSE they know that Apple will not leave the OS lagging behind on the old device when a new one comes out.. it's spectacularly good brand loyalty. SE (and many other) are taking a very short term view, and a missing a great opportunity to get us all on the hook for the next product..
In the UK for example, many phones bought on contract are free with a 2 yr contract tie in.. so if I know that they will look after me for 2 years, then I'll go back for more.. my contract's not due until Feb 2012.. so I'm eagerly awaiting to see their behaviour over the next 12 months!
well I m back on XDA after exiting from blackberry platform...blackberry provided me a stable messaging device for a while but as needs changed, it was very poor for browsing and getting work with attachments done.
i was at a party few weeks ago and my friend took out his Xperia Z claiming this is the best camera phone.
to his disappointment, it was the darkest blurriest pic i have seen whereas my lumia 920 took a pic with DSLR-like clarity and image characteristics.
i am not sure how much sony has improved but seems like they are still a market follower and using marketing dollars to brag about their phones that do not perform as advertised.
after having wasted my student savings on 2 of their phones, I regret and wish I had bought a better phone for my first android experience.
product lifecycle
Hi,
I am not sure if I should blame any company for moving to newer (and maybe better) products. In the android phone market we have the nearly unique situation to be able to get our hands and minds at the software which is driving the product, at least partly.
This is quite different from cars or coffeemakers.
What I would like to from Sony is that when they decide to abandon a product (eg X10), they open up the sources of drivers etc, so that interested people can maintain their products for themselves.
I can understand that they wont open up the sources for current products.
A.
I have begun posting comments every time I find an article on SonyEricsson's Xperia arc advising consumers looking for phones to take into consideration SE's current history of updates for the existing Xperia X10 series which are all still under contract. If a lot of us just continue doing this, then SonyEricsson will see these comments -- and consumers will think twice about getting a SE phone when there are other choices available.
Below is what I wrote on a couple of recent articles on the Xperia arc. Please feel free to amend this to suit your purposes. Also, please improve on my attempt and post your scripts for other people to post -- and provide links to some of the high traffic sites. Because SonyEricsson really is demonstrating its commitment now, spreading these messages really does have promise to force SonyEricsson to change course -- if they want to continue selling phones!
With contracts being typically 2 years, SonyEricsson's decision to abandon updates to the Xperia X10 series in less than one year is disgraceful, especially with the benefits of 2.2 (adobe flash, install to SD, processor optimizations, etc.).
And with SonyEricsson demonstrating this attitude with the existing, high-performance Xperia X10 series (which is more than capable of running 2.2, 2.3, and later), why would anyone trust them to do any different on the new Xperia arc?
The meaning of SonyEricsson's choices now are obvious to informed consumers: if you want to get the improvements to your phone that come from new versions of android, avoid SonyEricsson. HTC and others have a *much better* track record for providing updates to their customers.
Click to expand...
Click to collapse
omg, people are tired of this ****.
/Close thread please.
Are you braindead enough to think that SE doesn't know we would like newer Android versions?
They're a business, not a charity. They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that.
If we just sit here and take it, then SE will be content to dish it out. If, otoh, we even appear to be able to dissuade new customers from going with SE, then they will support us because it is in SE's interest.
That. is. simple.
Better get to work then. Samsung ain't doing so hot with updates either. HTC has stopped with their older phones as well. Motorola has ignored a lot of its non-Verizon Droids.
What's left? The iPhone?
iead1 said:
Better get to work then. Samsung ain't doing so hot with updates either. HTC has stopped with their older phones as well. Motorola has ignored a lot of its non-Verizon Droids.
What's left? The iPhone?
Click to expand...
Click to collapse
Pretty much this. I'm all for complaining, but if you want up-to-date software, you have two choices: iphone or nexus.
I don't think that it's wasted effort to complain. How else would companies know how to service their customers better? Personally, I've given up on pretty much every manufacturer. As much as I hate apple, I'm pretty tempted to get an iphone if they were compatible with T-mobile's 3g just for the continued support because I'm not super happy with the design of the nexus line.
i try to do this in many facebook post under SE`s pages.
it better than nothing
Great another idiotic thread.
Sent from my X10i using XDA App
iead1 said:
Are you braindead enough to think that SE doesn't know we would like newer Android versions?
They're a business, not a charity. They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that.
Click to expand...
Click to collapse
Old phone?
It was launched in March 2010.
the funniest thing about these threads are the people that go on to say... "Great another idiotic thread"
or
"Are you braindead enough to think that SE doesn't know we would like newer Android versions? They're a business, not a charity. They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that."
If you really think these things are that stupid, why do you even bother clicking on them when it clearly states what the thread is about... in this case anyway. Are you guys really that big of losers in life that you can't go by on the internet without clicking every single thread or do you just have that much time on your hands?
Either way i am sure some of us have come to a conclusion as to who the actual "idiot" or "braindead" is.
Oh and may i suggest some charity work if you have too much time on your hands?
Not a bad intention, but all these efforts are useless to "fight" against this. SE won't do things in the way people want. None of the other companies either will.
So why just don't give up and buy Arc? SE will happy for getting your $$$ preference again, and you'll be happy too 'cause you'll be in the top of the trend and with a phone with Gingerbread, the newest Android version. END.
***
Seriously, this has been discussed enough already.
I agree the entitlement generation needs to stop crying. However, threads like this one offer a solution to the problem, which I would support. Freedom of speech has been effective in creating change all over the world and throughout history. You cant change anything if you don't try. Those of you who post to close this thread are doing the same thing, just counterproductive.
Sent from my X10a using XDA App
just why bother? if they did (for whatever reason) decide to release a SE 2.2 or above, it would be so full of bloatware that any benefit would be gone anyway. ive been running zdzihu's 2.2 froyo ROM for ages on mine, and there is a 2.3 gingerbread ROM that Jerpelea has made out even. Yes they are beta, or even alpha, but even if SE said yep we are doing it, they would take another 6 months to get it out - dont you think the custom 2.2, 2.3 would be just about perfect by then?
support the DEVS, not the global companies
stuff SE - i hate there roms anyway!
iead1 said:
Better get to work then. Samsung ain't doing so hot with updates either. HTC has stopped with their older phones as well. Motorola has ignored a lot of its non-Verizon Droids.
What's left? The iPhone?
Click to expand...
Click to collapse
define old phones
if you say a 3 years old phone ok then it's ok not a phone with less thn 1 year of life span
alankstiyo said:
define old phones
if you say a 3 years old phone ok then it's ok not a phone with less thn 1 year of life span
Click to expand...
Click to collapse
This device is good. It's freakin sexy. It's capable of running Froyo and Gingerbread. Until the new SE devices come out, this is their flagship phone.
I repeat, this phone is sexy, even next to the Arc, it still looks sexy and relevant. The innards are still relevant.
I don't understand why it's being treated like the SE bastard child.
We're in the driver's seat. Why not grab the wheel?
violentgoomba said:
I don't understand why it's being treated like the SE bastard child.
Click to expand...
Click to collapse
Because SonyEricsson is gambling they can get away with it.
The mass of users typically just complain to each other after they've already got the device and seen its limitations. "I'll never buy another one of their products!" But that is where it ends. Flashy ads for new products can overcome that kind of friction from scattered individuals.
But SonyEricsson needs good press to sell their new phones, and if the current users of SE phones are telling everyone in the venues promoting the new phones how SE is refusing to update what they have now, potential customers will be turned away.
Maybe this hasn't happened before because there was no android OS to make this all so transparent. Now it is easy for everyone to understand. New customers and old all speak the same language: android! If SE has current devices that are technically capable and they aren't keeping them up to date, why would they do so with their next device? They won't. The arc still has the Timescape and Mediascape cruft that is making the updates so hard; that hasn't changed. And the arc is going to have a single-core processor when the competitors will be pushing out phones with dual-cores. SE will predictably move from the arc as soon as they can and shift all their focus to the next phone. Repeat. Repeat. Repeat.
SE is in a pattern of peddling near non-update-able phones. We just have to say that often enough, and they will change -- period.
And with the limited number of high-volume review sites, just one person would make a difference. A dozen or so posting thoughtful messages would be able to keep the issue visible on all the top-tier sites. A few hundred customers searching and posting just a few times a week each would keep the issue front and center on virtually every site of importance to SonyEricsson. SE would hope the protest would fizzle. But why would we undercut ourselves like lead1, "They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that" and caifanX10, "So why just don't give up and buy Arc? SE will happy for getting your $$$ preference again"?
The kind of protest I'm talking about here is easy to do; it has motivated, dissatisfied customers steaming now; and SE can't really get around it. We are in charge; we merely need to do something.
this is a young phone (less than a year old) with old software (more than a year old OS)
I agree with the Update, some products are still on support after several years on the market, the idea of support is to patch the vulnerabilities and improve the overall performance. If SE can do it with available Android OS why not?
shonangreg said:
Because SonyEricsson is gambling they can get away with it.
The mass of users typically just complain to each other after they've already got the device and seen its limitations. "I'll never buy another one of their products!" But that is where it ends. Flashy ads for new products can overcome that kind of friction from scattered individuals.
But SonyEricsson needs good press to sell their new phones, and if the current users of SE phones are telling everyone in the venues promoting the new phones how SE is refusing to update what they have now, potential customers will be turned away.
Maybe this hasn't happened before because there was no android OS to make this all so transparent. Now it is easy for everyone to understand. New customers and old all speak the same language: android! If SE has current devices that are technically capable and they aren't keeping them up to date, why would they do so with their next device? They won't. The arc still has the Timescape and Mediascape cruft that is making the updates so hard; that hasn't changed. And the arc is going to have a single-core processor when the competitors will be pushing out phones with dual-cores. SE will predictably move from the arc as soon as they can and shift all their focus to the next phone. Repeat. Repeat. Repeat.
SE is in a pattern of peddling near non-update-able phones. We just have to say that often enough, and they will change -- period.
And with the limited number of high-volume review sites, just one person would make a difference. A dozen or so posting thoughtful messages would be able to keep the issue visible on all the top-tier sites. A few hundred customers searching and posting just a few times a week each would keep the issue front and center on virtually every site of importance to SonyEricsson. SE would hope the protest would fizzle. But why would we undercut ourselves like lead1, "They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that" and caifanX10, "So why just don't give up and buy Arc? SE will happy for getting your $$$ preference again"?
The kind of protest I'm talking about here is easy to do; it has motivated, dissatisfied customers steaming now; and SE can't really get around it. We are in charge; we merely need to do something.
Click to expand...
Click to collapse
How do you expect anyone to believe or support someone who doesn't know what he's talking about?
There will be NO mediascape in ARC
SINGLE-CORE is available in GOOGLE's FLAGSHIP, so any dual-core is just to attract people who are easy to attract with the ( 4G-dualcore ) stuff
Have you actually seen the changes made in the ARC?
2.2 is a waste of time
shonangreg said:
I have begun posting comments every time I find an article on SonyEricsson's Xperia arc advising consumers looking for phones to take into consideration SE's current history of updates for the existing Xperia X10 series which are all still under contract. If a lot of us just continue doing this, then SonyEricsson will see these comments -- and consumers will think twice about getting a SE phone when there are other choices available.
Below is what I wrote on a couple of recent articles on the Xperia arc. Please feel free to amend this to suit your purposes. Also, please improve on my attempt and post your scripts for other people to post -- and provide links to some of the high traffic sites. Because SonyEricsson really is demonstrating its commitment now, spreading these messages really does have promise to force SonyEricsson to change course -- if they want to continue selling phones!
Click to expand...
Click to collapse
How about you get a part time job and spend your time earning some money instead? Then you could buy what ever phone you like.
HYPER-X10 said:
How about you get a part time job and spend your time earning some money instead? Then you could buy what ever phone you like.
Click to expand...
Click to collapse
The OP is offering a constructive alternative to the whining going on at xda. Here we are whining amongst ourselves. Whiners whining about the whiners. This offers an outlet for the frustrations of those let down by SE, that would reduce the whining on xda, and potentially effect SE in some way.
Sent from my X10a using XDA App