Related
Guys, thanks to all of you - especially frysee, who was a big help via Gtalk - the biggest part of my problem is solved:
My Transformer is still bricked and display won't turn on, but I was able to go back to stock ROM and wipe all personal data. So I won't get any trouble with warranty
If anyone is interested, me or frysee could write a How To for returning to stock ROM and retrieve warranty when screen is dead.
Thanks again!
qwer23
_____________________________________
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23
I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.
demonotter said:
I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.
Click to expand...
Click to collapse
Hi!
First of all, thx for your answer.
Well as I said, the first time the problem occured, the device was out of the box and untouched before. So I don't think it has to do with something I did.
For me it normally also happened when device was in sleep mode, except the first time out of the box
I installed a custom ROM + Clockworkmod Recovery after that, hoping it'll fix the deep sleep problem. And it really didn't happen again - until now
I didn't turn off OTA updates as I first saw that thread when the device was already dead Perhaps it tried to OTA update itself but I guess I would have to confirm this manually right? And I didn't do that...
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!
Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?
frysee said:
Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?
Click to expand...
Click to collapse
yes, being unable to wait for the german release, i imported from uk
adb gives me "device not found". even though i'm not a total noob, i don't know what i have to change to make it work. any advice? sadly i'm working while my tf is charging @home so can't really try something. i only hope you guys have some ideas
Sent from my rooted X10i using awesome custom roms
qwer23 said:
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!
Click to expand...
Click to collapse
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...
demonotter said:
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...
Click to expand...
Click to collapse
no i guess that it is indeed the same thing that happened to you, sometimes it worked, sometimes not. only this time it doesn't come back from the not working part I guess you see yours in explorer too if it troubles to get out of deep sleep. i guess it's just the screen that sometimes doesn't turn on for all with that problem. but for me it doesn't even turn on for booting
Sent from my rooted X10i using awesome custom roms
It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?
demonotter said:
It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?
Click to expand...
Click to collapse
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?
qwer23 said:
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?
Click to expand...
Click to collapse
You just plug it in.
qwer23 said:
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23
Click to expand...
Click to collapse
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.
checkbox111 said:
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.
Click to expand...
Click to collapse
Tried that a lot of times already. No help.
Phone still won't turn on, but I just realized I cannot only access my SD Card, I can also access internal storage.
Is this of any help?
qwer23 said:
Tried that a lot of times already. No help.
Click to expand...
Click to collapse
Then your ****ed!
checkbox111 said:
Then your ****ed!
Click to expand...
Click to collapse
I guess so
I'm getting a mini-hdmi cable today to determine if the screen is broken, because i have the feeling that ***** is booting but not showing anything...But I'll have to send it to ASUS nonetheless. Has anyone ever sent a device in for warranty reasons with custom software (CWM, Custom ROM) on it? What kind of trouble will I have to face?
I'd say try it with the HDMI cable, see if you get anything up on it and if the touchscreen/everything else still works, see if you can get the latest official ROM on there, see if that fixes the problem.
If nothing else, you can then send it back with an official firmware on it.
Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps
Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.
sbirsen said:
Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps
Click to expand...
Click to collapse
Not possible since I installed CMW.
stuntdouble said:
Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.
Click to expand...
Click to collapse
Big bummer And sadly there are no "ASUS Stores" around where I could use a stupid employee who has no clue and is convinced it's hardware related.
Well I don't have my HDMI cable by now and will try this first, but if that doesn't work:
Can someone give me a step-by-step how I can access the restore function of CWM without seeing anything on my device? I did a backup in CWM before installing the custom ROM. Perhaps tell me sth. like this: "press power+vol. down on start, then after approx. x seconds press vol up, wait a bit to make sure CWM started, press vol down twice, to go to recovery, ..."
And can someone do the same for the stock recovery to reset the device? Perhaps there's a chance that a failed OTA update deleted CWM an there's the stock recovery.
I know the chance to save it like this are small, but otherwise a lot of money is lost
Regards,
qwer23
On the flip side however, you could probably make some money by being the first to dismantle your device, and sell the photos of the internals to some website like iFixit. Then you could also sell it off as parts on eBay. Obviously it might take more effort than you are willing to give it, but at least it's another option.
If you do decide to open it up I would love to hear what mA rating the battery has on its label. Not being able to find out the actual proper rating from any site has been driving me nuts. I believe it's 6800mA but im not 100% sure.
I'll be using my Samsung Focus and all of a sudden, I'll see "slide down to power off" I slide up (of course) but the phone shuts off a few seconds later. When I try to turn it back on, the white SAMSUNG shows up for a few seconds then shuts back off then back on. It takes a few tries for me to actually get the phone on and working, but it always shuts down eventually. If anyone has experienced this problem and fixed it please let me know! I'm leaving for college very soon and need to get this fixed. Thanks!!!
Rgarrettpro said:
I'll be using my Samsung Focus and all of a sudden, I'll see "slide down to power off" I slide up (of course) but the phone shuts off a few seconds later. When I try to turn it back on, the white SAMSUNG shows up for a few seconds then shuts back off then back on. It takes a few tries for me to actually get the phone on and working, but it always shuts down eventually. If anyone has experienced this problem and fixed it please let me know! I'm leaving for college very soon and need to get this fixed. Thanks!!!
Click to expand...
Click to collapse
We need more details about the phone:
HW Revision (1.3/1/4)
ROM: stock/custom
OS version
What you're describing is symptom of power button being continuously pressed. You might need to clean it or change it.
I have the latest update on the phone and it is stock. How would I go about cleaning the power button or changing it?
Rgarrettpro said:
I have the latest update on the phone and it is stock. How would I go about cleaning the power button or changing it?
Click to expand...
Click to collapse
I don't know of any specific video for repairing the power button, unfortunately.
However, here is a thread on repairing the screen, which gives you an idea how to open the phone. Keep in mind that if you do open it, you lose your warranty so if you want to keep it, don't open it.
Here and here are other 2 videos on opening the Focus, hope this helps.
I will watch those videos and see if I can learn anything from it. I might just have to get a new phone Thanks for the help!
Blah
I have the same problem, and it seems related to the battery life going really low. im ordering a new Battery, tell me if anything improves with yours.
Id like to report that getting a new battery has completely resolved this problem, even at low charges.
My samsung Focus is about 1.5 years old.. I plan to switch carriers at the end my of contract since AT&T is giving me lots of dropped call at the new place we moved to.. The phone is obviously out of warranty, so I am looking to see if I can fix it myself.
The power button on my Samsung focus is behaving very funny lately. When I hit the power button with the phone awake, it thinks I did a "long press" of the power button and shows me the shutdown pull-down image! If I pull-up the image, the phone still reboots...
If I press the power button when the phone screen is OFF, instead of turning on the phone, it again shows the pull-down image, and the same behavior ensues - regardless of what direction I pull the image in, it shuts down the phone.
Some things I have already tried:
I have tried a hard-reset (camera+volume+power, and format the device), but the behavior continues.
I have removed my SD Card (I am using the AT&T approved one), performed hard reset, and problem continues
I have tried a different battery (from my wife's focus), and problem continues
At this point, I am guessing that most likely, the power button connector is loose.. but I am not 100% sure.. Any suggestions on things to try?
Seems like the spring in the power button is gone. I suggest when you want to press it, lean the phone to the right (with the power button towards the ground) so when you press it, gravity helps popping it back.
Or replace the power button.
EnderPsp said:
Seems like the spring in the power button is gone. I suggest when you want to press it, lean the phone to the right (with the power button towards the ground) so when you press it, gravity helps popping it back.
Or replace the power button.
Click to expand...
Click to collapse
Tried the first trick... didn't seem to help..
Any tips on where I can find a replacement power button and how I can replace it?
See my response here (and the thread referenced in my second reply). Seems to be one of the issues that appear in time... And in another case it was the battery...
EnderPsp said:
See my response here (and the thread referenced in my second reply). Seems to be one of the issues that appear in time... And in another case it was the battery...
Click to expand...
Click to collapse
Thanks EnderPsp!
I have ordered a new battery for now to see if it helps.. its a non-OEM battery off eBay.. Don't want to spend too much without knowing if that is indeed the problem..
I can't find a power button replacement part anywhere... I went over the video and the instructions to reach the power button housing does not seem very bad.. definitely do-able if I can find a replacement part..
walletless said:
Thanks EnderPsp!
I have ordered a new battery for now to see if it helps.. its a non-OEM battery off eBay.. Don't want to spend too much without knowing if that is indeed the problem..
I can't find a power button replacement part anywhere... I went over the video and the instructions to reach the power button housing does not seem very bad.. definitely do-able if I can find a replacement part..
Click to expand...
Click to collapse
The button itself is plastic (you can find some on ebay), and I don't know how it works, actually (If it's a spring or otherwise).
I suggest you watch a take apart guide and maybe, just maybe it's just dirt, which you can clean.
You'll know more and afterwards please share the result with us.
EnderPsp said:
The button itself is plastic (you can find some on ebay), and I don't know how it works, actually (If it's a spring or otherwise).
I suggest you watch a take apart guide and maybe, just maybe it's just dirt, which you can clean.
You'll know more and afterwards please share the result with us.
Click to expand...
Click to collapse
And now its completely gone... the power button won't respond at all.. the phone has been shut all day. If I take the battery out and put it back in, the SAMSUNG logo shows up for a few seconds and then the phone turns off again.. No way to turn it back ON using the power key..
I sat down to open the circuit yesterday only to realize that I don't have a #000 screwdriver... the smallest one I have is #00 which is too big for the 7 screws that hold the back panel
Off to Grainger today to see if I can find a 000 driver.. It can't get any worse now, so might as well open the phone!
Sure thing - I will update the post later with what I find...
walletless said:
And now its completely gone... the power button won't respond at all.. the phone has been shut all day. If I take the battery out and put it back in, the SAMSUNG logo shows up for a few seconds and then the phone turns off again.. No way to turn it back ON using the power key..
I sat down to open the circuit yesterday only to realize that I don't have a #000 screwdriver... the smallest one I have is #00 which is too big for the 7 screws that hold the back panel
Off to Grainger today to see if I can find a 000 driver.. It can't get any worse now, so might as well open the phone!
Sure thing - I will update the post later with what I find...
Click to expand...
Click to collapse
You didn't say if the same happens with the wall charger connected.
Now, If you're going out, try and drop near a phone shop. Ask them if they can help you test with one of their batteries, either for a Focus i917 or from a Galaxy S i9000
Good luck mate.
Dang i thought i was the only one with this issue...
Mine started acting up about 3 weeks ago and it was seriously annoying especially when driving. I would press the lock button to change songs, but it thinks i did a long-press and does the "slide down to power off" thing. Even if i swipe up, the phone would switch off.
Then today, i take my phone out my pocket to send a text and find it's powered off. Won't even switch on now
Ender:
Plugging the phone in does NOTHING. The screen remains black.
Reinserting the battery causes the SAMSUNG logo to appear on-screen but again, goes black after 4-5 seconds.
Holding down the power/lock button has no effect, it's unresponsive.
I'm so pissed off this is happening 6 months before my contract is up. -_-
Don't know what else to say... I hope you still have warranty?
EnderPsp said:
Don't know what else to say... I hope you still have warranty?
Click to expand...
Click to collapse
Not extended no... :/
I've managed to get it into "download mode" now though, and my laptop recognises it as "SAMSUNG CDMA Technologies"... Huh?
---------- Post added at 05:02 PM ---------- Previous post was at 04:45 PM ----------
If i have it plugged into my laptop,
hold vol down, power, and camera while inserting the battery i get to the hard reset screen. But then that disappears in the same 4-5 second window.
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
EnderPsp said:
You didn't say if the same happens with the wall charger connected.
Now, If you're going out, try and drop near a phone shop. Ask them if they can help you test with one of their batteries, either for a Focus i917 or from a Galaxy S i9000
Good luck mate.
Click to expand...
Click to collapse
Yes' same thing with wall power. New battery arrived and did not help. Went to a local cellphone repair and the guy said main board needs replacement.. he suggested to buy another phone since repair will be more expensive.. he said that he needs to remove soldering on the board reinforce an auxillary power button battery and resolder it in.. no guarantees and will cost atleast $150
Jfran71 said:
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
Click to expand...
Click to collapse
Lucky you!! This seems like a common problem with several Samsung phones based on a quick google search
Also bummed that this happened with 6 months remaining ...Now I am somewhat stuck since I want to switch from AT&T due to call issues with several months remaining.. and dont want to buy one till wp8 is out...
Just for fun... I am going to find a 000 screwdriver and try to re-jig the power button.. nothing to loose with the phone refusing to start anyway!
For what it's worth, my power button had been getting increasingly creaky over the course of the last few months, and although not sticking, was requiring ever more pressure to operate. Also, the sound of rusty bedsprings every time I went to use my phone was getting somewhat embarrassing.
I found the sturdiest piece of paper that I could wedge in between the button and the rest of the phone, put a bit of PB Blaster on the paper, and wedged the paper in. The button has since been as good as the day I took the phone out of the box for a couple of months now.
*Edit: Should probably mention that the paper isn't supposed to stay in there - it was just used to apply the lube without soaking the phone.
Jfran71 said:
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
Click to expand...
Click to collapse
So its working completely fine now? No issues? I'll try that but im not hopeful.
I've been having the same issue, started yesterday. There appears to be no issues with the actual button itself, it doesnt appear to get stuck or anything to cause this, even without the external shell and just compressing the sensor itself.
walletless, you said that you tried reformatting it and everything? Damn. I was expecting it to be a software issue. I'll mess with the button mechanism a bit and see if theres anything weird with it
Phone is dead
re-jigging and cleaning around power button did not help.. I ended up ordering a chinese knock-off of HTC Note instead
Does any have this problem, but on a normal stock rom?
I was thinking it might be just custom roms, I don't think that would have anything to do with it
Its worth a shot though
titanhydro said:
Does any have this problem, but on a normal stock rom?
I was thinking it might be just custom roms, I don't think that would have anything to do with it
Its worth a shot though
Click to expand...
Click to collapse
My phone died last month. I only installed updates that came through Zune up to 7.5. I went into AT&T and they told me too bad because it was out of warranty. I called Samsung, and they wanted me to 'volume down, camera, power' reset my phone, which didn't work. Samsung told me to send it to them for $70 because I was out of warranty.
Instead I entered a developer competition for a Lumia 800 and won. Now I just have a dead focus, and a new 800. I'd still be interested if anyone finds out a way to fix the focus problem.
Sadly, I'm at almost at a loss. Did a bunch of Googling for answers but I'm finding nothing...
My screen in my N7 cracked, well not the glass, but the inside, who knows how. So, I found a great video on youtube on how to replace it by
Android Authority (http://www.youtube.com/watch?v=OtIFkIKtYf8). I followed the directions to a 'T', but nothing happens when I turn it back on again, not a screen flicker or anything. I thought I got a screen that was DOA, so I got it exchanged. Here's the screen I got, linked from the video from youtube (http://amzn.to/10FUtwv). When I plugged it in, I didn't even get the battery symbol showing that its charging. I took it back apart and double/triple checked all my wires and connection, everything looks good.
As of right now, I'm at work, letting it charge at home and will try the following before I give up and throw the d*mn thing in the trash. $350 down the drain...
1. Try turning it on, of course.
2. Try holding down the power button for up to 30 secs.
3. Try holding down power and the vol up key
4. Possibly try to let it charge for a few days before trying options 1-3 again. (according to a post in another forum)
Not sure what else to try. Unfortunately, I already threw the old screen in the trash. Hopefully someone can give me some insight on this before I just say screw it and throw it away. It'll be a sad loss, considering I have no idea how to get anything off of the internal memory.
::BUMP:: Any ideas?
So its been charging for over a week and still no life. Is there anything else I can try or anyway to recover the files and maybe just toss it in the trash?
Hello,
So my Nexus 6P turned off randomly and then would not turn back on. It would come on and show Google and sometimes even let me enter my pin to start the phone. But it constantly would freeze during start up and just shut down. I got into the recovery and factory reset my phone and now it won't even turn on. I hold the power and it doesn't do anything. I've tried the boot loader and such but it won't turn on at all. Any ideas on what I could do? Thanks!
edlovereze said:
Hello,
So my Nexus 6P turned off randomly and then would not turn back on. It would come on and show Google and sometimes even let me enter my pin to start the phone. But it constantly would freeze during start up and just shut down. I got into the recovery and factory reset my phone and now it won't even turn on. I hold the power and it doesn't do anything. I've tried the boot loader and such but it won't turn on at all. Any ideas on what I could do? Thanks!
Click to expand...
Click to collapse
Sounds like you may have more than one problem, but many have been able to get a dead phone to start by holding the power button down for a very long time, sometimes 2 minutes or more. If it doesn't start, fully charge it and try the power button again. Assuming you are stock with a locked boot loader.... you didn't mention.
My phone is stock with a locked boot loader. I held the button for over 5 minutes and got nothing. I'm wondering if Google would be willing to help me out. Unless anyone has other ideas
It's hopeless. Don't waste your time trying to revive. Contact Huawei regardless of date of purchase.
If it won't power on it's either not charged, a bad power button, or something with pcm. Which is on Motherboard.
Most common scenario is a bad power button because it's most used breakable part. That won't allow the board to receive power or not enough power if it's shorted.
Dunno if you've poked around the interwebs some more regarding this, but I've been slammed with the N6P bootloop error (which appears might be part of your problem) and I found a stop-gap solution. If you feel like you've got nothing to lose, you can try what I've done: Make sure the phone has a little charge, hold it with a hot mitt from your kitchen, and blast the back of your N6P in the region between the camera lens and the fingerprint sensor with a hairdryer. Doing so will trip the big cluster off, which is the source of the bootloop problem. If you can get it to boot to the Google logo, applying the heat for the right amount of time (maybe not too long.. 2-4 minutes tops) may cause it to make it to the spinning color graphics and beyond.
I've been able to resurrect my phone doing this, but only to back it up and do very simple tasks. The moment I do something processor-intensive (Waze, YouTube, etc) it immediately crashes and bootloops again. The only solution beyond this is to unlock your bootloader, download EX Kernel manager and use it to completely disable the big cluster. Then your phone will likely be reliable, but extremely hobbled.
I bought from Best Buy about 16 months ago, so both Google and Huawei have been utterly useless, which is infuriating. Shenanigans like this are criminal. This is my 3rd Nexus phone and I'm considering abandoning Android altogether after this experience.