Related
.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.
Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App
lol thats crazy.
I seriously doubt HTC ran out of serials.
Well damn.....
Sent from my HTC Evo
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
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Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!
815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*
Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.
haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".
Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.
HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.
campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
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This
Sent from my PC36100 using XDA App
Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.
im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.
Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.
I have been with AT&T cellular in all their various incarnations continuously for over 20 years. About 4 weeks ago I switched over to T-Mo and went on their $30 unlimited data/text and 100 min PREPAID voice plan and ported my 20+ yr old number to my new T-Mo T989.
Beginning less than 12 hours after the port completed I have been receiving almost daily spam calls (selling things, credit cards etc etc). In my 20 years with AT&T I have not received (other than wrong numbers) a single call that of that type.
Seems more than a coincidence. Could it be because it is a PREPAID plan? Has anyone experienced this sort of thing?
If you log into your tmobile account on the web, you can opt out of the crap. By default you are opted out of email marketing stuff, but not phone. (It's in the profile settings somewhere, I forget exactly where.)
Been with T-Mobile for almost 3 yrs and I haven't had any of that, but it's not a prepaid service so I don't know.
It could be caused by an app that you downloaded and you gave access to your info.
Powered by the SGSII....
mstrk242 said:
If you log into your tmobile account on the web, you can opt out of the crap. By default you are opted out of email marketing stuff, but not phone. (It's in the profile settings somewhere, I forget exactly where.)
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PrePaid doesn't have that option.
ThC23 said:
Been with T-Mobile for almost 3 yrs and I haven't had any of that, but it's not a prepaid service so I don't know.
It could be caused by an app that you downloaded and you gave access to your info.
Powered by the SGSII....
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Click to collapse
Nah. Doubt it's an app but I guess anything is possible. Had the identical apps for 2 years while on ATT.
No. T-Mobile does nothing of the sort. However, it isn't currently illegal for random advertisers to call your cell phone much like they used to to landlines for decades. You have to opt out of that, how I'm not sure at this time.
However, it's definitely not T-Mobile 'selling your phone number'. Your phone number is just public like everyone else's.
JaiaV said:
No. T-Mobile does nothing of the sort. However, it isn't currently illegal for random advertisers to call your cell phone much like they used to to landlines for decades. You have to opt out of that, how I'm not sure at this time.
However, it's definitely not T-Mobile 'selling your phone number'. Your phone number is just public like everyone else's.
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Click to collapse
You can use the same site as for land lines, Do Not Call List. I have my phones listed there but occassionally I still get a few calls/texts that get through.
I just got a new T-Mobile prepaid line and I have had T-Mobile contracts since 2009. No spam.. but that's not to say you aren't getting spammed yourself by either AT&T or T-Mobile.
MisterEdF said:
I have been with AT&T cellular in all their various incarnations continuously for over 20 years. About 4 weeks ago I switched over to T-Mo and went on their $30 unlimited data/text and 100 min PREPAID voice plan and ported my 20+ yr old number to my new T-Mo T989.
Beginning less than 12 hours after the port completed I have been receiving almost daily spam calls (selling things, credit cards etc etc). In my 20 years with AT&T I have not received (other than wrong numbers) a single call that of that type.
Seems more than a coincidence. Could it be because it is a PREPAID plan? Has anyone experienced this sort of thing?
Click to expand...
Click to collapse
You forgot about another possibility: Did AT&T sell your number or give it out free because they were pissed you left them? Lots of what if, but nothing proven.
Regardless of how these telemarketer ah's got your number, make sure to register with the National Do Not Call Registry. As of Feb 2008, once you register a number it no longer expires.
https://www.donotcall.gov/
Switched from ATT to Tmobile with T989 launch. It sounds like a thirdparty must have obtained your number because no spam right here. Either Tmobile and ATT decided to only sell your number out of the millions of numbers they had or somebody else got your number and is selling it to spammers.
Although this is probably just a band aid, try Call Control from the market. It's what I use. You just load the numbers you don't want to hear from in the Black List and your good to go.
Oh, and it doesn't just send em to voice mail, it actually answers and then immediately hangs up the call without you knowing a thing. AWESOME app!!!
_eroz said:
You can use the same site as for land lines, Do Not Call List. I have my phones listed there but occassionally I still get a few calls/texts that get through.
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Do Not Call list has become a joke. I get calls on my home phone day after day from everything from Chimney sweeps to the infamous "Rachel from Cardholder services." . The "callers" know the feds will do nothing about it except on a very rare occasion just to show how they are "helping the people." All my numbers have been on that list since day 1 and renewed every 2 years,
heygrl said:
I just got a new T-Mobile prepaid line and I have had T-Mobile contracts since 2009. No spam.. but that's not to say you aren't getting spammed yourself by either AT&T or T-Mobile.
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20+ years with AT&T and never a "spam" call. 12 hours after porting to T-Mo the calls have started coming just about every day, Probably just a coincidence. Same thing for my wife's line.
If you instal an mp3 download program, it spams your phone like crazy. Maybe it's that?
If not, i.ve got nothing.
T989 Galaxy S2! !
a4 moda said:
If you instal an mp3 download program, it spams your phone like crazy. Maybe it's that?
If not, i.ve got nothing.
T989 Galaxy S2! !
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Never installed an MP3 program of any sort. Probably just coincidence. When I had 700/mins a month never got any spam calls now with only 100/min a month I've had a lot.
MisterEdF said:
20+ years with AT&T and never a "spam" call. 12 hours after porting to T-Mo the calls have started coming just about every day, Probably just a coincidence. Same thing for my wife's line.
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I'd say we would be hearing about it a lot more. I still doubt it's T-Mobile directly. Making it a habit of spamming new customers is not good for business. They have done texts before, but not a barrage of calls. AT&T should also be looked at.
They don't?
JaiaV said:
No. T-Mobile does nothing of the sort. However, it isn't currently illegal for random advertisers to call your cell phone much like they used to to landlines for decades. You have to opt out of that, how I'm not sure at this time.
However, it's definitely not T-Mobile 'selling your phone number'. Your phone number is just public like everyone else's.
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Click to collapse
I acquired a post-paid T-Mobile line for testing purposes (I'm a software developer) in December 2014. I have given the number to nobody; it is not used for me to call or be called. All incoming calls are forwarded to my PBX that records the calls. It responds with a recording and some DTMF tones to waste telemarketer time. Yesterday it received a call from someone selling a mortgage product who addressed me by name. Explain how that happened.
the do not call list doesn't stop it either. I've been with TMo for over 13 years, have been in the national do not call list for 9 years abd still daily I get at least three calls from robocalls, autodialers, sales people etc. It's become ridiculous. I have more blocked numbers in my phone now than numbers I use.
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Puzzlegal said:
Next phone won't be with Sprint.
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Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
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Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
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Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
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I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.
After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.
Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
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My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
Sent from my SCH-I535 using Tapatalk
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
otownmarine said:
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
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When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
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Click to collapse
Just went through this myself. Bought a previously owned 6p which was actived on project fi. I am on the old sero plan still. My first attempt at activating the 6p was via the chat with sprint. They had said I coudn't activate new phones on my sero account because it wasn't being offered anymore and being deprecated.
Long story short, a call into Sprint made the difference. I did get a fresh SIM prior to activating. Sometimes it takes a few calls into sprint to get what needs to be done. They needed the imei number found in the phones settings menu>About phone>Status>IMEI information to do as hawkswind1 mentioned in the reply above.
Keep on sprint and call back.
hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
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Click to collapse
Bad system is a HUGE understatement. That being said, thank you! I'll ask him to try that. Hopefully it works.
I've been waiting a while for a worthwhile promotion/phone to replace my Note 4, and I noticed the promotion that started yesterday offering BOGO for the S8/S8+/Note 8. I'm on a plan with two lines that's ridiculously cheap at $50/mo and the second person really does not have a need for such an extravagant phone so I was wondering if I could get the second phone and simply sell it? There's some mumbo jumbo about activating both phones on your account but I can't imagine t-mobile cares that the phone is actually registered to the persons individual account versus another one.
My main concerns are ensuring I receive the full reimbursement after I drop the $800 on the phone, and the stipulation requiring a line be added. Tmobile rep in india says I can work around that by removing and adding a line, but who knows, billing usually gets screwed up for the firs month or two. Seems like I could get a great deal if I work it this way.
Thoughts?
mitchell0714 said:
I've been waiting a while for a worthwhile promotion/phone to replace my Note 4, and I noticed the promotion that started yesterday offering BOGO for the S8/S8+/Note 8. I'm on a plan with two lines that's ridiculously cheap at $50/mo and the second person really does not have a need for such an extravagant phone so I was wondering if I could get the second phone and simply sell it? There's some mumbo jumbo about activating both phones on your account but I can't imagine t-mobile cares that the phone is actually registered to the persons individual account versus another one.
My main concerns are ensuring I receive the full reimbursement after I drop the $800 on the phone, and the stipulation requiring a line be added. Tmobile rep in india says I can work around that by removing and adding a line, but who knows, billing usually gets screwed up for the firs month or two. Seems like I could get a great deal if I work it this way.
Thoughts?
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It was the case for the Samsung.com promotion in June for the BOGO...I activated only my phone on the network and it worked just fine. Good luck, call and ask how many lines need to be activated.
TheLastSidekick said:
It was the case for the Samsung.com promotion in June for the BOGO...I activated only my phone on the network and it worked just fine. Good luck, call and ask how many lines need to be activated.
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They said only one line needs to be added, but that can be worked around by removing and adding a line (stupid method, they should have another way)
but they mentioned nothing about how many lines need to be activated, i highly doubt they care if the second phone is activated because the way i see it some people sell their phones after 6 months anyways
still interested in hearing if anyone else has done this before
mitchell0714 said:
They said only one line needs to be added, but that can be worked around by removing and adding a line (stupid method, they should have another way)
but they mentioned nothing about how many lines need to be activated, i highly doubt they care if the second phone is activated because the way i see it some people sell their phones after 6 months anyways
still interested in hearing if anyone else has done this before
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As long as the one line is active, then I don't see why you couldn't sell the second phone.
Just noticed the FAQ says you arent eligible if you cancel a line after september 1st, so this essentially hurts relations with existing customers like me. not happy about it, anyone know if this is actually the case because the tmobile rep said i could work around it but it doesnt sound like it