Database Users

Trying to order a T-Mobile myTouch. Do I have to have the data package?

Here's the deal.... I have a T-Mobile Dash, and my wife has an old Nokia phone. We have a family plan with shared minutes. Her phone is eligible for a discounted upgrade, but my line is not. I'm wanting to upgrade the phone on "her line", give it to me, and then give my old phone to her (which she doesn't use much). Make sense?
So.... T-Mobile is telling me that if I upgrade the phone on her line, we'll have to have a data package on that line for the duration of the contract. Wha?? She hardly uses the phone, and certainly doesn't need/want a data package. My line already has a data package that will work with the myTouch phone.
Is T-Mobile telling me the truth here? Am I going to be stuck ordering a 2nd data package that I don't want/need?
Thx.
Yip

There's probably nothing you can do to get around that requirement for now because the web site is very strict about those rules. Wait until the phone comes out and buy one in person at a T-Mobile store and they can get you set up the way you're trying to do it no problem.

T-Mobile has gone to mandatory data packages when you upgrade to certain high end phones. It has been set up with no way around it, even in store. I hope I am wrong, but doesn't look good from my seat.

That's why I bought the Google Ion instead of waiting for the myTouch 3G.

Well.... I don't need to tell you that I'm pretty unhappy about it I've been with T-Mobile since before they were T-Mobile (Voicestream, back then), and I think my 9 years of being a "good customer" deserves a bit better than this. I'm trying to pay them for a new phone, and I'm fine with having a data package -- I've had that for years. What I do *not* want is an extra data package that is unnecessary. Quite honestly, they DO have the power to resolve this situation for me, but they're choosing not to.
I'm going to keep pressing them, and I think we all should. I don't really care what "other providers" are doing or have been doing for years. I'm not with another provider, I'm with T-Mobile. If they want to act/price like the other providers, then maybe it's time for me to move along.

if you find a friendly rep at a local store, they maybe willing to do the non-req data, seems that the rec data stick rate is not high atm since it was just introduced in june

Thanks for the replies, folks. After talking with 3 separate reps over there, I finally got to a manager who could *REALLY* help me out! I've ordered the myTouch (which will need a data package to start), but I can them call them and they'll do an IMEI switch and drop one data package for me. Essentially, I'll get the phone at $199 *and* will only need to pay for a single $24.99 data package, rather than two data packages. I'm not sure if everyone can get this "deal", but I was able to work it out, get it documented (with them) and place my order.

Anyone can get that deal. You just have to wait till the phone comes out instead of pre ordering it. I'm a rep in a store and we do this all the time. Pre orders are different mainly because its automated on the website.

bachviet said:
That's why I bought the Google Ion instead of waiting for the myTouch 3G.
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Where can I get a google ion? I want this phone, but want the 288 MB of RAM.

mikeybags said:
Where can I get a google ion? I want this phone, but want the 288 MB of RAM.
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On local craigslist but it only has 192MB of RAM just like the myTouch 3G.

bachviet said:
On local craigslist but it only has 192MB of RAM just like the myTouch 3G.
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Ahh...I read a review that said it has 288. That sucks.

I wonder if you can do the the quick switcharoo get one with data then change phone for another month then call them and let then know you lost the phone and downgrade to the t-web? Or get the phone then change your data plan online to t-web?

Solution to your "problems"
yipcanjo said:
Well.... I don't need to tell you that I'm pretty unhappy about it I've been with T-Mobile since before they were T-Mobile (Voicestream, back then), and I think my 9 years of being a "good customer" deserves a bit better than this. I'm trying to pay them for a new phone, and I'm fine with having a data package -- I've had that for years. What I do *not* want is an extra data package that is unnecessary. Quite honestly, they DO have the power to resolve this situation for me, but they're choosing not to.
I'm going to keep pressing them, and I think we all should. I don't really care what "other providers" are doing or have been doing for years. I'm not with another provider, I'm with T-Mobile. If they want to act/price like the other providers, then maybe it's time for me to move along.
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Click to collapse
Just get the phone with the discounted price, once you get the phone swap it with your wife and let tmobile know that your wife didnt like the phone but you will keep it and you want to move the data plan from her line to yours and that she will keep using her old phone. That's everything you will have to do.
P.S. I'm a TMo Sales Rep

Actually, I didn't even have to be "sneaky" about it. I *knew* that T-Mobile could do this, it was really a matter of their willingness. I was able to speak with a cust svc manager who will "make it all good" after the phone arrives.
New phone ordered on wife's line ($199), will move the phone to my line, data package stays on my line, no data package required on her line. NET = Cost stays the same.
Thanks, T-Mo.

yipcanjo said:
Actually, I didn't even have to be "sneaky" about it. I *knew* that T-Mobile could do this, it was really a matter of their willingness. I was able to speak with a cust svc manager who will "make it all good" after the phone arrives.
New phone ordered on wife's line ($199), will move the phone to my line, data package stays on my line, no data package required on her line. NET = Cost stays the same.
Thanks, T-Mo.
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Click to collapse
LOL That's what I did to get my G1 when it came out and now that my contract is up, I have no problem getting the myTouch just switch out the sim and I'm done

Anyone know of a way for me to keep my bill at the same price when I get my mytouch 3g. I currently have the tmobile total internet package that cost 19.99 and the 400 text messages for 4.99. I know they had the g1 plan for 24.99 that basically included my services in one but the recently changed it. Would they be able to give that old service or let me just keep my current ones?
Thanks

I can tell you for certain that T-Mobile will lock a minimum $25 data package to the line you upgrade to the MyTouch on for the duration of the new contract. The only way out is to pay full price for the handset after the phone is released on or about the 15th of august. I dont know why you would want to have that much phone without a data plan but that's just me.

donepate said:
I dont know why you would want to have that much phone without a data plan but that's just me.
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plus 1 on this one too. i don't think you'll be able to really enjoy the phone w/o the data. besides your already paying the same thing might as well get the 3g benefit instead of edge!

[Q] T-Mobile's exchange/replacement policy

Does anyone know tmo's exchange policy? I am on my 4th MT4G and this is one having problems. I want tmo to exchange/replace my phone with another phone of equal or lesser value. In the past they have given me this option or given me credit for the phone to apply to an upgrade.
I originally purchased the phone straight up and on the even more plus plan. I also pay for the PHP equipment bundle.
Thanks for help and hope to hear soon! If there's any more information you need then just ask.

I just ran into the same problem you have. I am on my 3rd 4g and asked them if they would do exactly what you were asking. I have the warranty purchase plan and even with that they told me at the tmobile store I was at can only offer whatever the computer gives you which is based off what HTC will give you.Each store also varies on if they will offer that as well. Why? Idk but in my case they offered me the HD7. I just laughed. So they tried calling the higher ups to see what they could do. I explained to them what was going on with the phone and the only thing he could offer me was a full upgrade discount on a different phone and I pay the difference. Not paying another $260 on another phone for one that I have had for less than year.
So in a nutshell. Tmobile will not warranty out your phone for a different brand one but they will (if the store allows for it or you gripe to the loyalty department) on a phone of the same brand. So it varies on the store you go to and it will have to be another HTC phone. Hope this helps you.

dive_junkie76 said:
I just ran into the same problem you have. I am on my 3rd 4g and asked them if they would do exactly what you were asking. I have the warranty purchase plan and even with that they told me at the tmobile store I was at can only offer whatever the computer gives you which is based off what HTC will give you.Each store also varies on if they will offer that as well. Why? Idk but in my case they offered me the HD7. I just laughed. So they tried calling the higher ups to see what they could do. I explained to them what was going on with the phone and the only thing he could offer me was a full upgrade discount on a different phone and I pay the difference. Not paying another $260 on another phone for one that I have had for less than year.
So in a nutshell. Tmobile will not warranty out your phone for a different brand one but they will (if the store allows for it or you gripe to the loyalty department) on a phone of the same brand. So it varies on the store you go to and it will have to be another HTC phone. Hope this helps you.
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Thanks for the reply! They offered me another MT4G or a "certified open boxed" G2. Whatever the F that means. So I get another phone with which I have had terrible luck with or a discontinued phone that actually came out before my phone. I refuse to believe their bull. I have been with them for 8-10 years and have always bought their highest end phone at the time and paid full price. Thank god I am an even more plus customer, time to move to Sprint unless they can cut the bull. Their "solution" to my problems and frustration is to keep on offering me the same phone. Makes a lot of sense T-Mobile! By no means at all am I trying to pass one over on them. I simply want an equal or lesser phone. I like T-Mobile which is why I have stayed with them for so long, I will call again and see what else they can offer. But, if they continue I will move to Sprint and never look back.

Sorry for replying so late but how have things worked out? The only reason I haven't switched companies is because T mobile has been pretty good with me. There rate plans are the best and that's the only thing that has kept me around. This is the only time I have had an issue with them. I would have like to switch out like you were wanting but I am glad I didn't.I just think this is best phone for me right now. At least until I can get the samsung galaxy 2.

Leaving tmobile, Going AT&T MNVO on soon to be blocked S5

I am the first and only owner of my S5 and until tomorrow I am on T-Mobile. I have unlocked the phone successfully today, and just made a call on my roommates AT&T sim to verify. Since I have not paid the remainder of my phone off it will be blocked in the near future, and I have spent too much money with T-Mobile and their strange charges to pick up another phone with another carrier. I will wait until I get an explanation on that and see what happens with the big FTC thing going on now but until then I have read I can go AT&T MNVO in the mean time? Ideally I'd like to be one & done with my purchase and have my number ported over. The less money I have to spend the better, but I have read mixed reviews about the possibility of using a blocked phone and having network problems when switching, where the phone would work temporarily then nothing. Since all of these were threads on craigslist scams, I wondered if this applied to me? Some people have said that only goes for phones reported stolen, ie: blacklisted phones. Is there a difference between that and my blocked phone? Is there anyone that has done this or can point me in the right direction? I have read three recent threads in my research where two confirmed they were using strait talk, and one AT&T's month to month MNVO. I am looking to make a move by the end of this month and am fielding job offers as it may be out of state if I get a better one, so I'd like to not have any chance of losing my number or having my phone off for any amount of time. I don't really use a ton of a minutes, and I don't go over 2.5gb so I am pretty open to whatever works.
Any help?

The T-Mobile Thread

Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)

Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
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Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best

Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh

Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
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Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!

montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
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Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:

just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.

Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
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Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?

I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app

AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
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Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app

AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.

mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
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Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.

Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app

mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.

Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app

AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Click to expand...
Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on

Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys

Help! Sprint with pre-owned(Project Fi) Nexus 6p?

Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!

otownmarine said:
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
Click to expand...
Click to collapse
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0

hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
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Click to collapse
Just went through this myself. Bought a previously owned 6p which was actived on project fi. I am on the old sero plan still. My first attempt at activating the 6p was via the chat with sprint. They had said I coudn't activate new phones on my sero account because it wasn't being offered anymore and being deprecated.
Long story short, a call into Sprint made the difference. I did get a fresh SIM prior to activating. Sometimes it takes a few calls into sprint to get what needs to be done. They needed the imei number found in the phones settings menu>About phone>Status>IMEI information to do as hawkswind1 mentioned in the reply above.
Keep on sprint and call back.

hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
Click to expand...
Click to collapse
Bad system is a HUGE understatement. That being said, thank you! I'll ask him to try that. Hopefully it works.