Database Users

Touch HD question

Got this phone approx 3 days, sometimes I feel it has some latency when switching the applications. Like last night, when I click on the browser icon, browser won't come up at all, I end up need to reset the device. Is there something wrong with my phone?
And while I checking the contact info, when I close the application, hit the "x" on the upper right, it will restart the touchFLO on main screen.
All these happen makes me worry about this phone is defective ?
And recently my phone will receive a message "New conneciton setup database found, do you want to install it ?" I have no idea what it comes from.
It may cost you data connection fee to download???????
Please help.
Danny.

The phone does show some latency - but I can't explain with any authority what causes it - or if its really an issue, or something that just needs to be worked out.
As for your second question, I don't remember where I saw it here in the forums, but someone wrote that the update is the database for the connection wizard. They said it should not affect your phone at all unless your specific carrier has made some changes included in that download.

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks

CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.

Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.

CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.

I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.

I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.

Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?

I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.

I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

Exchange Server Account causing reboot - Title Renamed

Not good... From the start, Radio Shack and Sprint Servers took almost 2 hrs to activate my phone and accept my Gift Card. After everything was all said and done, I was playing with the phone downloaded the updated however I didnt install it just yet.
I rebooted the phone, and now it is stuck in an endless reboot cycle... I get the Sprint logo which transitions into the 4G one and plays the little tone; Non-Stop.
All I did was tried popping in my Droid 16GB SD card and it started happening... on my way to RS now to replace. WTF ! ERRR
UPDATE: After further discussion it looks like the issue was with Exchange Server Accounts and Pin/Passwords. Continue reading the thread for more discussion
HTC is aware of the issue and will be addressing in a future update. For the time being there are two ways to bypass the reboot/restart endless cycle.
1) When creating a PIN/Password include at least one Alpha character in your password; i.e "dad1" "1223x" "bobby23", etc...
OR
2)
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Like the poster above me said, that is exactly the reason that this works.
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Credit goes to Marc and Trip - Thanks guys.

That straight sucks yo...I didn't download the update at all. I hope your radio shack is better than mine. They had a total of 4 shipped to them, and they were all pre-ordered.

Damn it, and that's what I'm afraid of...
What's to do if this is the case at my RS. Also have you tried rebooting, and if its not too much trouble try tossing in another SD Card, then reboot
UPDATE: While typing this I was able to hard reset (Vol Up + power button)and it looks like its working... If I can duplicate the problem im gonna take it back, if not i'll keep it and keep a close eye for the next 30 days

Did you try pulling the battery?

Yup, tried pulling battery and everything...
I was able to duplicate the problem and its as followed;
Fresh EVO w/ 8GB Stock card.
Power Off using Off Button
Battery pull and insert Droid 16GB SD Card
Power On Via Button Causes restart
Only way to stop this from happening is a hard reset (Vol Up + Power Button)
What's weird is that when I do a hard reset with the 16gb droid sd card, the EVO starts up just fine and i am able to access my SD Card with all files without issues.
I'm gonna try doing the same procedures with the 8GB card to see if that causes the same problem - if so, it leads me to believe this is a permissions/mounting issue with the EVO that I'm assuming the bug/update fix takes care of. (I have still not yet installed the update in fear ROOT will not be accessible after the update)
Jason
UPDATE 1: Using the same instruction above, however going from the 16GB to 8GB the phone restarts fine with no reboot cycle.
UPDATE 2: Same instructions going from 8gb back to 16gb is now fine.... seems like the phone wanted to read the 16gb first - im confused *SCRATCHING HEAD*

I had the exact same issue with a brand new EVO that I accepted the OTA update (a Sprint rep confirmed that the update was specifically to address the SD card issue).
After the update installed and unit rebooted, it went into an endless cycle. I had to hard reset, and the device is in the process of Hands Free Activation. Will update when I have more info.

Mine is doing it with and without the memory card. F(@#& now i have to go back to the damn store! UGH!
It also started doing this after i did the upgrade.

khov,
I'm downloading the update each time I had to hard reset, however I am not installing it... Were you doing the same ?

OK GUYS, seems the issue at least for me was something with exchange server. After i connect to my exchange server it gives me this endless reboot.
here's how to fix it and start over. Press and hold VOLUME DOWN and POWER BUTTON until a screen comes up, at that screen select clear data
it will reset your phone to factory but that's better than a rebooting phone.

Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...

It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.

jaypeezee said:
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
Click to expand...
Click to collapse
Yeah i know and this is not going to work for me either unless they get a fix out ASAP i HAVE to use an exchange server. It's bad enough i have to enter a damn password everytime but now this...ugh!

Soupskin said:
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
Click to expand...
Click to collapse
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.

TripFlex said:
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
Click to expand...
Click to collapse
Try using TouchDown then.

Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.

jaypeezee said:
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
Click to expand...
Click to collapse
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.

I made this happen to a demo unit I was playing with (while the rep at Radio Shack continued to try to activate my phone - took nearly 2 hours to complete).
I was playing with HTC Sense's "Scenes" feature. I believe I was switching scenes too quickly, it automatically rebooted itself, and as soon as it started up again and got to the lock screen, I tried to use it and it rebooted again. I allowed it to reboot, and instead of immediately trying to unlock the screen, I let it sit and fully load, and it worked properly.
I don't know what the issue is, but I have yet to experience it with my own Evo... yet.

Soupskin said:
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
Click to expand...
Click to collapse
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts

TripFlex said:
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
Click to expand...
Click to collapse
Wow.. suck.
I guess I got a rare one. The dude I talked to actually listened, put me on hold to speak with colleagues, and then confirmed and added my number to some list of affected people.

Hmm I just got off the phone with a Tech Support rep who sounded like he knew what he was talking about.
According to him, there are two UPDATES, an HTC system update (SD card issue) and a Firmware Update (fixes exchange issue)... he told me to go and manually check for updates - one of these should fix the issue ? does this sound legit /

Post-Mortem and rebirth

So, Love my HD2 still, but...the bloody thing deleted itself last week on Friday.
I seacrhed the forums and found this to be a well-known issue, but no fix that I could find and I want to be able to sync with Exchange without worry.
I was wondering if anyone has a fix for this "lock-out" issue.
PS-yes, I have hacked the registry to give me SOME of the original options back for the calendar other than snooze five minutes, but I want my old options back (2 weeks, 1 week, 2 hours, etc.)
To HTC:
This is very upsetting and I hope that this gets read.
With all its foibles I still loved this HD2.
It does not do the calendar well: I need things to be able to snooze for more than 5 minutes. I would like the functionality back for multiple snooze options.
The battery life is pretty poor.
Other than that I have loved this device-UNTIL NOW!
Last week my phone locked me out.
I am synched to my exchange server at work and policy mandates that I use a password for this in that I work in an FQHC.
All of a sudden I wake up and the phone will not let me in.
Now, I am not employing a genius password it was "2222." That was it!
I tried again and then once more and the phone prompts me to input characters to make sure that my keyboard is taking the strokes properly. It was.
I removed the battery and tried again. Still nothing.
I note that with my fumbling around that I have exhausted 6/8 of my attempts.
I wait to call HTC.
I get on with my IT department first and ask them if they forced a password change. They had not.
I called HTC and was told that this was terrible...have I tried removing the battery?
Yes. Then I am asked to do it again.
I do so. When the phone comes back up it states:
"You have one more attempt left. If you enter the wrong password again all of your data will be erased." Mind you, I am not pushing any keystrokes, just resetting the phone.
Then the rep asks me to do a soft reset.
Stupidly, I do so.
Upon rebooting the phone informs me that it is resetting the phone to factory defaults, wipes the whole phone INCLUDING my SD card which had photos, movies and other.
I look on the forums and see that this is a KNOWN issue since back in MARCH!!!
All of my information is gone.
I will not be able to sync to the exchange which I need for my calendar and work emails because I refuse to lose EVERYTHING again.
I spoke to another HTC rep yesterday and he was simply aghast. Very knowledgeable gent, but did not know how to address this issue.
So please, along with the calendar, the battery, and some other much needed updates...what is your team doing to resolve this "lock out" issue?!
I can almost deal with the other problems, but this one?!
Please, let me know.
Very sincerely,

for the snooze, use bsbtweaks "windows dismiss x notifications" tweak.
or go to hklm/system/shell/notification/oem find customUIDLL and change the filename to,well, anything. bsbtweaks adds a "2" before the ".dll"

Will this work even though my company forces out a lock as its exchange policy?
I found some interesting answers in this thread:
http://forum.xda-developers.com/showthread.php?t=582660

it has nothin to do with lock, it simply stops the htc snooze/dismiss popup from showing, so it defaults to the windows one.
for the lockouts ive never used lock so never seen the problem, so can't help.

I found an answer that seems to work (for now) in an old post linked to a WinMo Blog:
Enable/Disable the Exchange security policy - HKLM\Security\Policies\00001023: 0 = Enabled; 1 = Disabled
I just did this moments ago and the forced password is now not being forced, but I do not know if they push the policy out more than once (like every 24 hours). I guess I will find out!
I saw some other keys:
"HKLM\Security\Policies\Policies" folder.
00001005 to 1
00001006 to 1
Have not touched these yet.
I am a little worried that if they kick the policy back in I won't have the proper password (or any) and will not be able to get in, but I guess this one is going to be trial and error for a bit.

[Q] Unlocked Focus acting up

Hello all. I have been coming to this forum for answers regarding my unlocked Samsung Focus. I have searched for my problem on here and could not find anyone having the same issue. If there is an existing thread regarding my problem I look forward to someone pointing it out to me.
I couldn't receive or send MMS from my phone and tried to figure out how to fix it. I performed the following actions:
- From your phone’s dialer dial ##634#. This will launch the Diagnostics screen, which is just another dialing screen.
- Once there, input 40*047#3
- Now that you have entered the above-mentioned code, you will see the Confirmation flash as shown in the screenshot (taken on Omnia 7) above. Tap OK.
- As said in the confirmation message, this will reboot your device.
And that’s all there is to it. Your MMS should be up and running now. WPCentral got this tip for Samsung Focus, and now we can confirm that it’s working on Samsung Omnia 7 too.
But this alone did not do it. I also had to download "Network Profile" from the Marketplace and change the network from AT&T to T-Mobile. I had tried using "Network Profile" by itself and it did not work. Only after performing both of these was I able to send MMS.
The problem I am having now is that sometimes the phone will act as if I am pressing the Windows key. I will click on an app and the phone will begin to open it. Then I feel the little vibration and the phone goes back to the menu. Additionally, sometimes the phone vibrates multiple times and then prompts me to speak, as though I am holding the Windows key down. Other times the phone operates normally. Turning the phone off/pulling the battery helps sometimes.
Please help! It annoys me greatly when I am using my mobile banking, watching a video, or in the middle of a round of "Wordament".