Related
Got this phone approx 3 days, sometimes I feel it has some latency when switching the applications. Like last night, when I click on the browser icon, browser won't come up at all, I end up need to reset the device. Is there something wrong with my phone?
And while I checking the contact info, when I close the application, hit the "x" on the upper right, it will restart the touchFLO on main screen.
All these happen makes me worry about this phone is defective ?
And recently my phone will receive a message "New conneciton setup database found, do you want to install it ?" I have no idea what it comes from.
It may cost you data connection fee to download???????
Please help.
Danny.
The phone does show some latency - but I can't explain with any authority what causes it - or if its really an issue, or something that just needs to be worked out.
As for your second question, I don't remember where I saw it here in the forums, but someone wrote that the update is the database for the connection wizard. They said it should not affect your phone at all unless your specific carrier has made some changes included in that download.
Hey guys,
Have a US Beta AT&T unit running 1.6 on Rogers. My Caller ID/Display works fine with my sim in any other phone. On the Streak sometimes it will show up as "Pay phone" with no number showing. Sometimes the number will show up after in the call log, others it wont. Sometimes the call display works perfectly fine.
For example I tried calling my Streak 5 times from my home landline, 3 times the Call Display function worked as it should, 2 times it showed "Pay phone".
Could this be a setting problem? I have done a factory reset and it did not help at all. I have tried searching and have not come across any solutions yet. Any help would be much appreciated
I had this problem before too... LOL Pretty funny cause it was my wife calling my on her cell phone and she was standing right in front of me when it happened.
1) Check your contact folder and clean it up. I noticed my contact had people from all over the place that I only emailed in the past.
If that doesn't fix it,
2) I installed FacebookSync so anyone on my contact list can have the right info with pictures.
Doesn't happen to me anymore.
I tried facebooksync which didn't hep. Did a few factory resets and even wiped all contacts. Nothing helped.
Upgraded to Android 2.1 and the problem instantly disappeared
Is anyone successfully using HTCSense.com portal ?
The day I got my Desire HD I was impressively able to make my phone ring remotely and eventually upload my contacts.
However, none of it seems to work now:
I can't remotely call the phone
It fails to load contacts
Does not correctly report my location (or sometimes incorrectly states Phone Finder not enabled)
Lock phone does not work
Have had problems deleting my account to start all over again.
It won't send text messages
I emailed HTC and they suggest a hard reset (unhelpful) but then subsequently asked for my IMEI / SN to investigate.
Now I am thinking it's just teething problems unless you peeps can confirm you have it all working fine ??
ALSO,
can anyone tell me which phone number I am supposed to enter when setting up HTC HUB on the device. It fills the field in for you with a landline number (less the initial 0) do I enter my FULL home number (as it suggests entering area code) or do I enter my mobile number? with or without the +44 country code... I can't find this info out anywhere!
I only got my DHD yesterday but I can tell u I have exactly the same problem, except I ve not even had the exprience of it functioning at all.
the people page doesnt update successfully
in the dashboard there is a error message:" “Phone finder" is currently disabled. For security reasons, go to your phone to enable this feature in Settings >> Location >> Phone finder." despite the setting is definitely as it should be on the phone itself. so I cant remoted lock the phone.
The one thing seems functioning is i can make my phone ring from the website.
I was also wondering the same thing regarding the phone number, I just used my full UK mobile number to add it from phone. (i.e. is 0abcdefghil) and it does show up in htcsense.com as +44abcdefghil. However, like mentioned above, nothing seems work other than able to make my phone ring at full volume.
It seems there is some major issue with htcsense.com at the moment. Do anyone know what's going on here?
I will certainly update thread when HTC get back to me with any useful answer.
yeah htcsense.com is REAALLLY buggy at the minute. I just logged in 2 minutes ago and it was showing all my 178 contacts, tried to check the Phone finder / ring and it didn't work. Then went back to contacts and it just failed lol.
it is supposed to be their ground breaking feature lol. I guess the phone is not THAT widely available yet so they still have time to tweak the details. Would love to try out some of the function they demonstrated.
I m sticking to wavesecure for the security features for the time being.
amm i am the only one that get error 404 form the first min? i cant verify my email, all the time its same 404 error :\
Same problem here! It is really buggy! I can't even send files and the locking part doesn't work @ all!
Set up on my phone & computer. But having a lot of issues.
1/ On my computer I try to locate my phone but it says phone finder is disabled on my phone when I clearly enabled it.
2/ It doesn't download people onto computer
3/ Got loads of messages but computer says phone has no messages
4/ Only thing I can get it to do is make my phone ring.
Cheers
Pretty much same problem here - doesn't look like this was ready for market by a long way
Dear ****,
Thank you for contacting HTC.
Its possible you dont have the full software in order to use all of HTC sense's functions. we do recommend backing up your information first however it should not wipe any of your personalisations or applications.
You can now download the latest software update for new features and improved performance. It won’t delete any of your content and we’d recommend using a Wi-Fi connection as this is a large update. If not, standard data connection charges may apply. Any questions? Contact us via www.htc.com. After installing the update, you can confirm a successful update by confirming the Software number (From the Home Screen go to MENU> Settings> About Phone> Software Information> Software number).
If this continues not to work then possibly a hard reset will work in order to reset the phone to factory setting and start from the beginning and connect it all back up however this WILL wipe all you personal information so we strongly advice bcking up your information before following the below instructions;
Turn off your phone,
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ******.
Sincerely,
Kelly
HTC
Evostance said:
Dear ****,
Thank you for contacting HTC.
Its possible you dont have the full software in order to use all of HTC sense's functions. we do recommend backing up your information first however it should not wipe any of your personalisations or applications.
You can now download the latest software update for new features and improved performance. It won’t delete any of your content and we’d recommend using a Wi-Fi connection as this is a large update. If not, standard data connection charges may apply. Any questions? Contact us via www.htc.com. After installing the update, you can confirm a successful update by confirming the Software number (From the Home Screen go to MENU> Settings> About Phone> Software Information> Software number).
If this continues not to work then possibly a hard reset will work in order to reset the phone to factory setting and start from the beginning and connect it all back up however this WILL wipe all you personal information so we strongly advice bcking up your information before following the below instructions;
Turn off your phone,
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ******.
Sincerely,
Kelly
HTC
Click to expand...
Click to collapse
Similar reply to what I got from HTC initially, so pretty much useless! They did take my IMEI and serial number to see what could be done in the meantime.
I downloaded the latest software OTA (version 1.32.405.3) which made no difference to anything.
I refuse to do a hard reset after spending a very long time customising my phone. It will probably make zero difference anyway.
** If anyone has hard rest their phone and got it to work however, let us know. If we really want this much hyped feature then at least we know what to do **
.
same here, i did the update but still no connection... to htcsence.com
the first day i had my phone, 19th oktober, all worked fine, the day after nothing .. till today
Rogibeer said:
same here, i did the update but still no connection... to htcsence.com
the first day i had my phone, 19th oktober, all worked fine, the day after nothing .. till today
Click to expand...
Click to collapse
Is yours all working now?
Mine has decided to tell me that it cannot connect to the phone so I cant even make it Ring...
Had the same issue as people here (Please enable Phone Finder when it clearly was enabled) but after some HTCSense.com refreshing, suddenly the phone is appearing, and in the right place! Think it might be sorted now...
Nope still not working for me..
seems uber flaky - I wanted to demo it to to someone looking to buy the phone and it completely bombed today - which made for a less than impressive demo. It has worked for me in the past but seems to be really struggling now
definitely working ok for me, just tried toggling the enabled/disabled setting on the phone a bit and then after a few minutes the and a refresh on the HTC site it appeared! Also been pushing ringtones and free apps to the DHD successfully this afternoon.
spacerace said:
definitely working ok for me, just tried toggling the enabled/disabled setting on the phone a bit and then after a few minutes the and a refresh on the HTC site it appeared! Also been pushing ringtones and free apps to the DHD successfully this afternoon.
Click to expand...
Click to collapse
try locking the phone remotely - or downloading a 1000 contact address-book
Change your default location to UK it will work then.
Recently, my phone will stop receiving text messages until I soft reset. Before posting, I tried a hard reset to see if that would fix the issue, but that did not work.
Is anyone else having similar issues with text messages?
Things worth noting:
1. I can still send messages without issue, even when I can't receive them.
2. All other data services on the phone work without any trouble (email, marketplace, zune, etc)
3. It happens even when I have full service, so it shouldn't be a connection/network issue.
4. I have a class 2 16 GB sandisk installed, which has been installed since I got the phone in November (might try a hard reset without the card to see if that helps).
It's interesting that the problem persisted through a hard reset. Right now I'm trying to determine if there's a specific set of actions that can be taken to reproduce the issue, but I just wanted to see if anyone else had any thoughts.
**UPDATE**
So even after pulling the sd card and hard resetting the phone, the problem is still present. Guess I'll have to head on over to AT&T to get a replacement.
If you are having the issue, it looks like you are only able to receive 10 messages before requiring a soft reset :'(
Thanks
I'm having the same exact problem. While I was on the phone with the ATT rep, she even tried to send me a text and couldn't!
Yeah I just went through the warranty exchange process with at&t and a replacement is on its way.
My co-worker also has a focus and hasn't had any problems, and with the number of people on this forum and no other responses, I don't think it's a very widespread issue.
I'm glad I found someone else with the problem though! Solidarity man! It's incredibly annoying. I setup a cron job on my server to send me a text every 15 minutes so I know when they stop working.
I'm ready to scream. I have a Dell Venue Pro (Another Windows Mobile 7 Phone) sitting here that has been an issue since day with everything EXCEPT text messaging. I spoke with ATT rep and they "claim" its either two things for me:
1) Porting of my number still transferring. ITs been to Sprint, T-Mobile, and now ATT all within the PAST two weeks.
2) Having a Metal roof can screw up the signal. Which I think is false because I have NO problem sending out texts, calling, surfing the web.
Again, NOT a problem restarting the phone and receiving texts but after, lets say, 15 minutes and having 3 bars, it stops. Its just like how T-Mobile network acted with Dell Venue Pro with the Internet, it needed to be restarted every hour or so. I'm READY to scream! I CAN NOT believe there AREN'T others with this problem!
10 Message Limit
Oh man. Yeah the Venue Pro launch was pretty rough. I was holding out for that phone too and was going to switch to t-mo, but I didn't want to chance it with all the problems that were being reported.
I have finally found a pattern though! It appears for me that after restarting the phone I can receive 10 text messages before they stop. I found this out because as I mentioned in my last post, I setup my server to send me messages every 15 minutes. While I was sleeping, i hit my sms receipt wall and a bunch of messages "queued up". This morning I restarted my phone, and 10 messages came in, then no more. Restarted again, received another 10, and so on until all the queued up messages had been received.
So it would be interesting if you check to see if there's a hard number limit of messages you can receive.
abledanger said:
Oh man. Yeah the Venue Pro launch was pretty rough. I was holding out for that phone too and was going to switch to t-mo, but I didn't want to chance it with all the problems that were being reported.
I have finally found a pattern though! It appears for me that after restarting the phone I can receive 10 text messages before they stop. I found this out because as I mentioned in my last post, I setup my server to send me messages every 15 minutes. While I was sleeping, i hit my sms receipt wall and a bunch of messages "queued up". This morning I restarted my phone, and 10 messages came in, then no more. Restarted again, received another 10, and so on until all the queued up messages had been received.
So it would be interesting if you check to see if there's a hard number limit of messages you can receive.
Click to expand...
Click to collapse
I noticed it this morning. I was on the phone with another tech support rep last night that WAS NO help, only concluded with that, I'm suppose to go to one of their stores and switch it out with another handset. Problem with that is, I didn't purchase it from ATT since Amazon.com had it for a penny. So, that'll be a fun visit. <--sounds like I'm from the south, don't it? lol
I'm having SO much fun sending myself texts to see if it actually goes through and I receive it. Here's something to think about, the two weeks I had T-mobile, I sent out 5,689 texts. So, this feature is something I actually WANT.
Update: Swapped out the phone. I had to act like an idiot because they had NO record of my sale at the ATT store, which there isn't any since I bought it at Amazon.com for a penny.
Knock on wood, its working. Sent myself over 50 texts throughout 2 hours.
I just recently started having this problem. I didn't notice at first, I just didn't think I was receiving any text messages. I accidentally restarted the phone (crappy case) and when I started it back up I got 10 texts instantly...all from the previous day. So I thought, oh AT&T must have screwed up. A day goes by and still no texts (odd because I usually get at least 20 texts a day). So I try to send myself a text. No bueno. So I restarted my phone. 10 texts. Restarted again. 10 texts...all still from Monday (2 days ago).
I already had problems with cellular data (http://forum.xda-developers.com/showthread.php?t=867347), and now this. If this problem is being caused by the SD card too, I'm getting rid of it.
Text Messages
abledanger said:
Recently, my phone will stop receiving text messages until I soft reset. Before posting, I tried a hard reset to see if that would fix the issue, but that did not work.
Is anyone else having similar issues with text messages?
Click to expand...
Click to collapse
Yes, I have seen this on occasion. Seems to be random and relatively infrequent in nature for me right now though. One thing that I have noticed (and may or may not be related) is that wireless sync seems to stop working at the same time. A soft rest always makes the problem go away...
I had this problem with my 2nd focus (i dropped the first and shattered the screen) It seemed to work fine for a few hours after I got it, then stopped receiving. As soon as I'd reboot the phone, itd work till i sent about 10 messages, then stopped. I tried my sim in another phone, worked fine. So now i'm on my 3rd phone.
Id tried multiple hard resets and none of them helped - I had assumed i'd just gotten a bad phone. But it seems a more common issue than I'd originally thought. I'd tried initially to take out my SD card (Kingston 16gb Class 4) and it didnt help.
Just got this problem on my Omnia 7, so maybe it's an OS or carrier issue.
Eriatarka said:
Just got this problem on my Omnia 7, so maybe it's an OS or carrier issue.
Click to expand...
Click to collapse
Interesting. I wonder if anyone else has had this issue on some of the htc or lg phones or if it's a Samsung only problem. I guess this means that it's not related to the sd card though!
I have since replaced my defective focus and have yet to experience any problems with the new one.
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Can't access root menu with *#197328640#
Hi, I can't open my root menu using *#197328640#. Any idea? I have the same problem of not receiving SMS.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Click to expand...
Click to collapse
gasahadewo said:
Hi, I can't open my root menu using *#197328640#. Any idea? I have the same problem of not receiving SMS.
Click to expand...
Click to collapse
*#32489# bypass to get into root menu. click the back button 4 times to get to the main menu.
Someone else posted that here.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix.
Click to expand...
Click to collapse
Thanks. I've been experiencing the problem too ... will test and let you know if it works for me!
I'm not experiencing this problem any more, though I can't say for sure whether it was solved due to that diagnostic menu action or the Samsung firmware update I applied later that evening.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Click to expand...
Click to collapse
Testing now!!!
I hope you're fix works for me too. This has been very annoying.
Good luck everyone. If v1122 of diagnosis menu has been installed due to update you can get to it by *#32489# and click on "Back" to get where you need in the menu.
Reporting back.
As long as I'm in an area with good radio penetration, the fix is a godsend.
In areas with poor radio penetration, it's no change.
So, I'll say good work tyryanjr & ATT-US
You guys improved my love of the focus tenfold today.
I should mention I am using a Rogers Branded Focus, SIM Unlocked, Dev Unlocked (Chevron), NoDo, on SaskTel's wireless network in Saskatchewan. If you are on Bell or Telus with similiar issues, give it a whirl.
To my wireless carrier, please rectify the situation, ASAP!
Hello everyone!
I've got some weird issues with my Samsung Focus. Throughout the day, my phone doesn't receive any messages. It can be for periods of 10 hours. If I shut off my phone for a minute, then turn it on, I'll either get a message then another a minute later..etc.. Or I'll get a flood of messages at one time. The messages were all sent from the past, and come in the proper order, but not at the right times (they have a delay). I didn't have this issue until I started looking around at my diagnostic application so I believe I accidently changed a setting in it. I've already talked to at&t but the store here won't do much with it because the water indicator is red. I have my phone in developer unlocked state (I sideload apps and apps that I make). The reset data functions don't seem to change the diagnostic settings back, so I'm thinking I'll have to flash it with an original rom, but I'm not an expert by any means, but I'll understand whatever instructions or tests that are given.
Any help on this would be greatly appreciated. I haven't had a phone that never had text messaging issues so this is a bit annoying for me when people think you're ignoring them.
Trikun3 said:
Hello everyone!
I've got some weird issues with my Samsung Focus. Throughout the day, my phone doesn't receive any messages. It can be for periods of 10 hours. If I shut off my phone for a minute, then turn it on, I'll either get a message then another a minute later..etc.. Or I'll get a flood of messages at one time. The messages were all sent from the past, and come in the proper order, but not at the right times (they have a delay). I didn't have this issue until I started looking around at my diagnostic application so I believe I accidently changed a setting in it. I've already talked to at&t but the store here won't do much with it because the water indicator is red. I have my phone in developer unlocked state (I sideload apps and apps that I make). The reset data functions don't seem to change the diagnostic settings back, so I'm thinking I'll have to flash it with an original rom, but I'm not an expert by any means, but I'll understand whatever instructions or tests that are given.
Any help on this would be greatly appreciated. I haven't had a phone that never had text messaging issues so this is a bit annoying for me when people think you're ignoring them.
Click to expand...
Click to collapse
try this fix. it has fixed my issue with txt not coming in.
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)