I'm using VZW's official 6.1 rom.
This problem started two days ago when i changed the text message settings from threaded to classic. Did a soft reset, and got stuck at tri-color bootloader screen.
I am using the titan exit bootloader program to get myself out of it, but I get stuck again on every soft reset.
I was able to successfully re-flash the official rom, so I thought my problem would be fixed... but it turns out soft resets STILL put me in bootloader.
I'm not sure what the problem is. I have no third party programs installed...
Help?
I had something similar happen on my Verizon X6800, I installed Delorme mapping software and it worked and then after the first run it started going to the bootloader (gradient color screen) with only TITA100 showing. The only way I could rebooot was to remove the battery for several hours and then start it up again and it would work for a short period of time but then eventually go back to the bootloader screen with nothing functioning. I managed to get all my personal info off the phone but that was about it. My phone was within warranty and I was able to exchange it through Verizon, but they gave me a load of crap and repeatedly kept saying you cannot load third party software on the phone or it voids the warranty (I said, you're kidding me, that's why you buy this phone is to make it do tricks other phones can't). I had to take it into a Verizon store and have a "tech" look at it before they would process the exchange. The guy kept saying you can't install 3rd party software, eventually he explained it looked like I cooked the ROM trying to modify the ROM. I had no intention of doing that. I think the ROM was faulty not to mention it zapped my 4 gig SD card.
Today out of nowhere, my HD2 stopped responding out of nowhere. It was sitting on the charger and I went to send a text message, then all of a sudden *BAMM* no response.
I tried these things;
- Removing MicroSD HC Card
- Soft Reset
- Hard Reset
- Brightness is on 50%
Basically the problem is;
- Hard Keys work
- Touch Screen does not work at all
- There is no damage whatsoever to the phone.
I was looking around online, and apparently the digitizers on these units are often defective. Now here is my bigger problem.
I imported the phone to Canada via an eBay seller, however I do have the Best Buy receipt for it from when it was actually purchased.
Now the question is, will they honour the warranty going on the terms that I was the person who purchased the device, and lives in Canada?
I don't know if best buy will warranty it, but HTC should if you go to them directly. It has a 1-year warranty through them, and the phone hasn't even been on the market that long yet.
same thing happened to my hd2, but i had a custom rom on it but after i reverted back to 6.5 windows a few days later it started responding again but t mobile was already sending my new hd2
ur touchscreen is dead and u need to replace it
usually it happens when u press the red phone button
Hi, i have a problem with my HD2 in which the screen has completely stopped responding, it wasnt damaged in any way it just suddenly happened. Anyways i sent it off for repair to HTC, thinking since it was still under warrentee the problem would be fixed. However what i didnt realise is that i hadn't flashed my custom rom off it, and so i was caught breaking the warrentee, meaning that the repair would aparently cost £180, which is rediculous. I asked for them to return it but now im left wondering what i should do as i simply dont have that much money. If anyone can give me any advice at all it would be greatly appreciated.
Thanks in advance
unfortunatley thats the going rate for repairing the digitizer problem (HTC repair factory or independant repairer). HTC will probably charge you £20 to send it back to you. You then can flash stock rom and send it back for repair under warranty. It may work if they havent documented on the system that your S/N warranty is voided :/
Its worth a try to do that... if it doesnt work then try find a way to raise the £180
try flashing your stock rom first mine was acting up after only 3months of use i flashed an old stock Rom & the touch came back to life!
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob
I just purchased this phone and I am having a problem with the touchscreen not working correctly, at seemingly random times (but very often). The screen, as well as the capacitive buttons, will freeze up and I have to lock/unlock the screen for them to work again. Sometimes it will freeze up after only one touch after the screen is unlocked, other times it can be a good ten minutes of working fine. I've tried factory resetting it and the issue is still there.
If its that new try a factory data reset. settings/ privacy/ factory data reset. If it doesn't solve it return it and get a new one.
Sent from Rob's Atrix
I tried that already but the problem persists. I would return it but I've already had to return one for a different problem and would not like to do that again as the seller doesn't pay for return shipping and it took about two weeks for me to get the replacement, especially if I am just going to get another phone with issues.
I had a simmalar problem took it to the store I got it from and they sent it to Motorola and 1week later I got it back with replaced screen and internals. Worked good ever since.
Ps Mabey third time will be the charm.
I guess it's just a hardware problem then? I might hold onto it for a bit and then if it gets worse I'll send it to Motorola since the factory warranty should cover it, right? (last night it's been a little better since I took out my sd card, I'm not sure if it's just a coincidence though)