Database Users

Accessing Company Email

Quick question .. not sure if anyone can help or not.
My Company uses Xchange email and was wondering if there was a way to get this email pushed on to the phone first. I guess the main problem is that I am not sure if the company has pop enabled. Not really even sure what the incoming mail server and outgoing mail server are or where to find this information. Asking them really isnt an option... any thoughts?

This is the first thing that i tested with my Dopod. When it asked for servers, i just put in the web address to our Outlook Web Access site.
Hard reset after about 30 mins because my server enforced a 30min lock policy and i wasnt sure if i was allowed to hook my dopod upto the exchange server (we have strict policies about attaching non approved hardware to servers and or network)

Exchange servers don't use POP or SMTP, they use Exchange. So there are no 'incoming' or 'outgoing' mail server names.
Get your Exchange server address from your internal tech support group or your system administrator and go through the email account setup on your phone. You'll find one of the options early on is "Exchange Server".
You say that asking them for this info isn't an option, but it's the only way you're going to get this information. If you know where to look on your desktop, you can check your Outlook installation for the Exchange server name there. Otherwise, you're stuck having to ask someone.
If you just simply can't ask anyone, and can't find out on your own, it's a safe bet that your company doesn't want you to do this, and someone might get upset if you try.

i guess the real question here is. If I were to install the BBconnect 4.0 software on my phone; would this then allow me to access my company email on my Tytn?. The problem is that I am trying to get my company email on my Tytn without having to go to my corporate IT department and ask for official permission as they are idiots and say I do not have a need for this. Currently certain people have blackberry's in the company which they receive there email. From my point of view I could careless what they think I have a need for or dont. So in the end I am just trying to circumvent the IT department to achieve what I need. Any thoughts on how this could be done?
- Should also be noted that I have gone into my outlook settings on my Work PC; retrieved what is listed in there as the Microsoft Exchange server address and inputed this along with my netwrok id and password into my Tytn but when you do the Sync it does not work. I have also pinged the server address and inputed the IP# and tried that way unsucessfully as well ... any thoughts?

It's a pretty involved process. You will need to know the server addresss, user name and password and additionally an SSL certificate in order to get true push email. That's unless they use a big company like Verisign to provide SSL certificates. So you might have to talk to them...
First things first though.... Find out what the name of the exchange server is. You will also need a domain name. I'm sure you know what your username and password are.

NRGZ28 said:
It's a pretty involved process. You will need to know the server addresss, user name and password and additionally an SSL certificate in order to get true push email. That's unless they use a big company like Verisign to provide SSL certificates. So you might have to talk to them...
First things first though.... Find out what the name of the exchange server is. You will also need a domain name. I'm sure you know what your username and password are.
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I have retrieved the domain name from going into the control panel and system icon and checked under computer name. So I know what the domain name is; I have also retrieved what is listed in the Microsoft Exchange Server address. However for some reason it still does not work; I am wondering if what is listed in the MES address field is only accessible if you are on the company internet and not an outside connection? - Thoughts?

If you retrieved that address from a computer on their internal network, than it's an "inside" address and it wont work on your phone. You need to figure out what the outside address is and it's pretty easy to do. It's usually "mail.blahblahcompanyname.com" or something like that.

Any thoughts on when the usual mail.blahblahcompanyname.com doesn't work? Any thoughts where one might find this information?

Yes. See above for my thoughts.

Pk2007 said:
Any thoughts on when the usual mail.blahblahcompanyname.com doesn't work? Any thoughts where one might find this information?
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As mentioned by one of the posters above, the Outlook Web Access address is the best one to use to ensure that it is a valid routable host. You also mention that some of the other network users have blackberry devices. If your corporate IT guys are using Blackberry Enterprise Server, it may mean that Exchange Activesync is not enabled at the server end (or indeed that they are not using a late enough version of Exchange server) in which case, you will not be able to use it no matter what settings you have.

embeeowes said:
As mentioned by one of the posters above, the Outlook Web Access address is the best one to use to ensure that it is a valid routable host. You also mention that some of the other network users have blackberry devices. If your corporate IT guys are using Blackberry Enterprise Server, it may mean that Exchange Activesync is not enabled at the server end (or indeed that they are not using a late enough version of Exchange server) in which case, you will not be able to use it no matter what settings you have.
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By Outlook Web Address; do you mean the website that you can visit to get your company email when you are away from the office?

Yes, try that address. Ours is https://blahblah.wahwah.com/exchange
If yours is also HTTPS you'll need the certificate. If it's a MAJOR provider like someone else posted, no worries, your device will handle it on its own. If it's a self-signed certificate, SOL.

pkley said:
Yes, try that address. Ours is https://blahblah.wahwah.com/exchange
If yours is also HTTPS you'll need the certificate. If it's a MAJOR provider like someone else posted, no worries, your device will handle it on its own. If it's a self-signed certificate, SOL.
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Yeah I tried the web address that I login into my web mail when I am not in the office. However that does not seem to work either.

Thank you to all those who replied with useful information. Combined with the answers I received a little tinkering around; I was able to successfully accomplish what i was trying to do; which was receive company email without the involvement of the IT department.

computer misuse act
without sounding picky, you shouldnt be doing this unless you have explicit permission.
IT departments have specific policys in place to safeguard the data transmitted to mobile devices, and in this case, I doubt you know what these policies are and potentially opening up your corporate network for attack

all you have to do is call your IT department. Tell them you want to enable Outlook Mobile Access (OMA) on the server.
Once this is done, ask them for the Outlook Web Access (OWA) URL. Also, check to see if your server requires SSL or a domain (if you are unsure).
Once you're off the phone with IT, launch activesync on your ppc. press menu and choose "add server source"
enter your OWA address (without http:// or https://) and be sure to include " /exchange " without quotations at the end. press next. enter your outlook username. this is usually the same as your email before the @ symbol, however it can be different.
enter your password and then domain. ensure 'save password' is check. choose next
choose what you want to sync wirelessly , such as contacts, calendar, and task.
note: whatever you sync wirelessly will be deleted if you ever decide to stop using exchange activesycn
choose finish. the initial sync will begin. also, your company's security or it policy may force you to have a password on your phone. if so, you will be prompted during the initial sync to set up a password.
if you need any more help, let me know..

Cannot setup Mail account correctly

Hello,
i just got my Hero and I'm now trying to setup my POP email account using HTC mail. I'm using the same settings which i had on my HTC Diamond but for some stupid reason i cannot setup the outgoing SMTP server on the Hero.
No matter what I do, i always get a
"550 Administrative prohibition" from the outgoing mail server.
However, i can receive email using the same account information, just sending does not work
Any hints?

have you turned authentication on for the outgoing server?
that error suggests you haven't and it is blocking you because of it!

rhedgehog said:
have you turned authentication on for the outgoing server?
that error suggests you haven't and it is blocking you because of it!
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Click to collapse
Yes, i have. Actually, when i turn it off i do not get any error messages during account setup but then again i cannot send any mail in the HTC mail app
The above error occurs when the HTC mail setup prog tries to verfiy the settings with the smtp server.

Do you use a different username for your smtp server? That flatout refuses to work for me in HTC Mail, I would suggest you try K-9 a much better email app.

Ovek said:
Do you use a different username for your smtp server? That flatout refuses to work for me in HTC Mail, I would suggest you try K-9 a much better email app.
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No, it's the same username (=email address).

ok, next one to try, i know on my server, the username is the email address bbut with a + instead of the @. Usually i don;t have to use it and the @ sign works, but some programs i have to use the +
could that be it?

Nope, sorry. That didn't do the trick as well.
Meanwhile i read on some other forums that it depends on the mail server, that's why some work and some won't. As it seems the HTC Mail app is sending a "script" (whatever) during account setup that is treated as malicious by the server and ignored therefore.

Setup Student Gmail on Hero

Hi, having a troublesome time setting up my Grand Valley State email on the Hero.
My school uses gmail, but the email address is as follows:
[email protected]
Not sure what server ports to use, ect.
Help is really appreciated!

Assuming your uni is just using some form of Google Apps for Domains, just use the standard gmail app with you full email address as your login, and your normal email password.
I use Gapps for Domains with my own domain, and that is all that I do. The only "problem" is that I have to use a standard Gmail account to purchase apps from the Market.
Regards,
Dave

Appreciate the tip,
I tried using the gmail app, no luck, and even setting up an IMAP account. Ive never had luck getting any of my colleges emails to work.
I even cleared out my gmail used to download apps and what not, and tried using my schools email, no luck.
hmmm, a little stumped. Has to be something with the server ports.

I see there is a note at the mail login screen for your Uni that says:
Please note: Temporarily, if you are using anything other than the Gmail Web e-mail interface, such as IMAP/POP/MOBILE, you will need to do a one-time password change in order for these services to work properly. If you are using IMAP/POP/MOBILE services please click on "Reset/Change Your Password." You can re-use your current password if you wish.
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Have you tried this?
Regards,
Dave

That did the trick.
That and I had imap.gvsu.edu for my incoming server instead of imap.gmail.com.
Thanks a bunch!

I'm having the same problem, I did the password reset, and set the imap server to imap.gvsu.edu with port 993 and 995, both didn't work. Can you give me full details on how to use it. I'm using the normal Email app on my droid x2, since im using my Gmail acount with the Gmail app.

i have the same problem too..

[Q] Can't connect to Microsoft Exchange ActiveSync

After having been connected to my company's MS Exchange server on my HTC EVO for over four months, I was prompted to change my password on the domain (on my PC) and since then, I've not been able to re-connect with the new password.
I tried deleting the account and rebooting my phone and re-creating the account from scratch, but whenever I try to re-connect, I get the following error message:
Setup could not finish
Unable to open connection to server
The IT guy at work put in his own credentials and had the exact same problem.
The interesting thing is that I downloaded a trial of Touchdown for Exchange which uses the same credentials, and that seems to connect fine. I have no idea why one works and not the other.
Does anyone know what might be happening when I try to connect by adding a new account?
My suspicion is that there was some change in the Exchange server settings that impacted me once I changed my password to reconnect, but would like to hear other theories.

aagha said:
After having been connected to my company's MS Exchange server on my HTC EVO for over four months, I was prompted to change my password on the domain (on my PC) and since then, I've not been able to re-connect with the new password.
I tried deleting the account and rebooting my phone and re-creating the account from scratch, but whenever I try to re-connect, I get the following error message:
Setup could not finish
Unable to open connection to server
The IT guy at work put in his own credentials and had the exact same problem.
The interesting thing is that I downloaded a trial of Touchdown for Exchange which uses the same credentials, and that seems to connect fine. I have no idea why one works and not the other.
Does anyone know what might be happening when I try to connect by adding a new account?
My suspicion is that there was some change in the Exchange server settings that impacted me once I changed my password to reconnect, but would like to hear other theories.
Click to expand...
Click to collapse
I for the life of me don't understand why I can connect to my exchange server using a third-party app (touchdown) but not using the native email app.
Sent from my PC36100 using XDA App

If your company made any changes to their exchange server, then you need to figure out exactly what is needed to connect. I have setup 10 different android phones on our exchange server, and the settings to connect were different on 5 of them. We also had 3 of them that were on exchange 2010 instead of exchange 2003, and those settings were even more different.

matt2053 said:
I for the life of me don't understand why I can connect to my exchange server using a third-party app (touchdown) but not using the native email app.
Sent from my PC36100 using XDA App
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Click to collapse
+1. I've spent hours with IT and with Sprint and nothing. I got this from Sprint to help my get it going, so I will post here in hopes it will help you. They sent me this link:
http://community.sprint.com/baw/message/208942
And this email:
"The only way to fix this issue is by having access to Active Directory on a server with Exchange plugins.
Go Active Directory Users & Computers (Enable Advanced Features if needed)
Open the properties of the user that is having the issue
Click on the Security Tab
Click the Advanced button
In the Default Permissions tab check the box at the bottom for "Include inheritable permissions from this object's parent"
Wait for AD to propagate (5-10 minutes) "
The info on the link I was not able to try because it required changes being made to the server that my company would not allow. The email info they sent me did not apply to me because the server at my job was already set up that way.
Good luck. I gave up getting the native app to work right. I don't know why something that should be so simple is such a mission.

Not sure if this will work or if you have tried it but. Clear the application data/cache from the applications menu in settings.

For you server, did you put in "owa.mycompany.com" or "somethingelse.mycompany.com"?
It sounds like this might be the problem. You need to have your owa server listed there instead of the exchange server for Outlook.

Jye75 said:
For you server, did you put in "owa.mycompany.com" or "somethingelse.mycompany.com"?
It sounds like this might be the problem. You need to have your owa server listed there instead of the exchange server for Outlook.
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Click to collapse
Yes, I gave that a shot: connect.companyname.com
Thanks for the suggestion though.

Droid X OWA

I have been trying to get my work email set up on my phone. My company only supports the bb phones that they provide for certain employees. So, I am on my own to find a solution. I do have access to check my email via OWA and have been able to do so on my phone using Opera. I have read several places that I should be able to use the OWA credentials to set my email up using the default email client. But, I can't get it working. It allows me to complete the set-up without issue. But, when I try to send/receive it gives me connection error. Based on what I have read if I can login via my mobile browser I should be able to connect using the default client (i.e. IT has allowed mobile access) I am going to post what I did during the setup to see if you guys can identify what I may be doing wrong.
Domain/username: I put the username I use to login to OWA.
Password: my password
SSL is checked
Email adress: my email address
Server name: url for OWA, with https:// taken off. The address is webmail.mycompany.com
When I hit "next" it gives me an error and asks me if want to turn disable certificate verification, I hit "yes"
It then goes to the next screen which says "Success!" at the top. Then I hit "done"and setup should be complete.
But, when I go to that email and try to refresh, it says connection er

Anyone have any ideas?

Have you tried other email apps from the market? I use K-9 mail and it has been solid for IMAP. I know it supports other email systems too.
Sent from my DROIDX using XDA App

I tried one (might have been k9) and didn't have any luck. I was hoping someone had experience with a specific app. I tried Googling it, but all I could find was people recommending touchdown.