Database Users

Dead Pixel: To Swap or Not To Swap...

I sold my t-mobile nexus one and bought an AT&T nexus one. It arrived today and I noticed a dead pixel on the lower right side of the screen. What do you think: should I swap it? The biggest thing holding me back is that the swap is a refurb. I just paid for a new phone and would hate to be stuck with one that shows signs of use. I'm looking for opinions. The dead pixel is one of the green subpixels, so it looks like a red pixel on a white background. I probably wouldn't have noticed it but I just had to go looking for them since it's a brand new phone, and now that I found it I don't know if I'll be able to ignore it.
Also, how long do I have to do the swap? 14 days or 1 year?

14 Days here, 30 days in California. GET GOING!
Usually refurbs are done really well, and you won't notice a thing. If you do swap again haha.

x986123 said:
14 Days here, 30 days in California. GET GOING!
Usually refurbs are done really well, and you won't notice a thing. If you do swap again haha.
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Click to collapse
Negative.
14 days (30 in California) is for a full refund
365 days for warranty repair
OP: I'd wait unless it's really bad.
Can you take a picture of your N1 with another camera?

My bad, I got it confused with refund, since I just did that. Haha thanks for catching it, I might have worried him.

If it had a dead pixel out of the box, it's DOA (dead on arrival). Call HTC and tell them it's a DOA and that you want a NEW phone. That's what I did and they sent me a brand new one. But you have to do it asap.

uansari1 said:
If it had a dead pixel out of the box, it's DOA (dead on arrival). Call HTC and tell them it's a DOA and that you want a NEW phone. That's what I did and they sent me a brand new one. But you have to do it asap.
Click to expand...
Click to collapse
How do you know they gave you a new one? Is it possible it's a refurb that looks as good as new?

Here's some pics using a plain white screen. You'll have to ignore the artifacts. The water spot looking thing is a reflection of the lens aperture of the camera and I don't know what the green spots are. I marked the dead pixel with an arrow.
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maxh said:
How do you know they gave you a new one? Is it possible it's a refurb that looks as good as new?
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When you do a DOA, they send you a whole new phone in the new box with all new accessories... and you send everything you originally got back to them.

Doesn't a screen like this needs atleast 5 dead pixels to get a new screen/phone?
or was it with stuck pixels?

maxh said:
Here's some pics using a plain white screen. You'll have to ignore the artifacts. The water spot looking thing is a reflection of the lens aperture of the camera and I don't know what the green spots are. I marked the dead pixel with an arrow.
Click to expand...
Click to collapse
OMG, i would not have spotted it in a million years, .... although when you spot it, you will always keep looking at it and it will be so annoying ... what happened OP? you replaced yours?
I actually read somewhere that you can fix the dead pixels by giving them "massages" (Lol) while rendering blinking colors on the background

xPatriicK said:
Doesn't a screen like this needs atleast 5 dead pixels to get a new screen/phone?
or was it with stuck pixels?
Click to expand...
Click to collapse
Not if it had a dead pixel right out of the box. As a general rule, if you're still within the time where you can get a refund on the item, you can typically exchange it as well.

irkan said:
I actually read somewhere that you can fix the dead pixels by giving them "massages" (Lol) while rendering blinking colors on the background
Click to expand...
Click to collapse
on capacitive screens? I don't think so

I'm gonna swap it next week. CS told me the only way to get a new one instead of a refurb is to do a DOA return (for which they'll waive the $45 restocking fee; I have 14 days) and buy a new one.
I've been getting significantly worse battery life than I did with my T-mobile nexus and "display" seems to be using most of it. I can't help but wonder if there's a connection...

xPatriicK said:
on capacitive screens? I don't think so
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Click to collapse
Not because the screen is capacitive, but because the surface of the screen is glass, not the screen itself. The "flashing" trick by itself does not work on OLED screens AFAIK, only LCD.

coolbho3000 said:
Not because the screen is capacitive, but because the surface of the screen is glass, not the screen itself.
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Click to collapse
That's what I meant but I also thought the screen is always glass on capacitive screens

OP, do you wear glasses? If so, who is your eye doctor... I need to get the hookup on the specs that allowed you to spot that small of a detail! lol
I would send it back for a new one, or at least try. I'm picky about that crap... well, I used to be, until I became poor and couldn't afford to worry about the little things *sigh*

I returned two nexus one's (nexi?) for dead pixel within the first month. I called HTC directly.
THe first one was painless. I had a new phone the next day. The 2nd replacement was a pain in the ass.
It takes anywhere from 2-3 weeks for your initial phone to show up as received in HTC's system.

jerhoyet said:
OP, do you wear glasses? If so, who is your eye doctor... I need to get the hookup on the specs that allowed you to spot that small of a detail! lol
I would send it back for a new one, or at least try. I'm picky about that crap... well, I used to be, until I became poor and couldn't afford to worry about the little things *sigh*
Click to expand...
Click to collapse
Heh, no I don't wear glasses. It's actually a little more noticeable in person, but only when you know to look for it. The camera didn't pick it up that well and when I resized the pic (it was huge!) the visibility went down some more. Maybe I should've never looked for dead pixels; I just didn't want to find one a couple months down the line and end up disappointed.

maxh said:
I just didn't want to find one a couple months down the line and end up disappointed.
Click to expand...
Click to collapse
Why?
Who cares?
You could have replaced it at 11 months and 29 days. I don't see the rush.

Paul22000 said:
Why?
Who cares?
You could have replaced it at 11 months and 29 days. I don't see the rush.
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Click to collapse
Not if it's rooted...

White EVO in at Best Buy 5 days early! +Pics

Just got a call from Best Buy that my white Evo is in at Best Buy. Taking back the black 002. woohooo! 5 days early i'll be posting pics as well as info on if it came with the OTA update soon.
edit: got it!!
no OTA update
hw 003
manuf date: 6/25/10
screen: epson (cannot believe how purple my 002 was, i had no idea until i compared them side by side)
also, no reason to un-root your phone. they didn't even look at mine, not even to inspect it for damage.
i still have the camera protector film on...
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sorry the side view is a little blurry...

Explain how this works? You had a defective black one? Or you just wanted a black for white swap?
Post HW version and screen type also

white? yuck. good luck keeping that guy clean

I think black color its better.

my white evo hw is 003

PLESTIUC said:
white? yuck. good luck keeping that guy clean
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Click to collapse
its a gloss white, so it will be no problem. it's not the rubber like the black one... it's just like the iphone white. i had a white iphone for 2 years and sold it 2 years later in mint condition. they stay white no problem.
attached pic of my 2 year old iphone in white.. for proof

jerryparid said:
Explain how this works? You had a defective black one? Or you just wanted a black for white swap?
Post HW version and screen type also
Click to expand...
Click to collapse
no it wasn't "defective" per say, but it did have the common problems others reported.. poor battery (although i fixed that), battery door not flush, light leak, purple novatek screen. although i didn't mention any of that to best buy, they didn't care. just did a straight hardware swap, as it was within my 30 days. no restock fee either. much to my relief, the white is a glossy white, not a rubber white-- just like the iphone.

eggypadua said:
I think black color its better.
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Click to collapse
thanks for your opinion, although i don't think its relevant really. my favorite color is green, by the way, since we are posting useless comments

OneStepAhead said:
thanks for your opinion, although i don't think its relevant really. my favorite color is green, by the way, since we are posting useless comments
Click to expand...
Click to collapse
my favorite color is chocolate brown

OneStepAhead said:
no it wasn't "defective" per say, but it did have the common problems others reported.. poor battery (although i fixed that), battery door not flush, light leak, purple novatek screen. although i didn't mention any of that to best buy, they didn't care. just did a straight hardware swap, as it was within my 30 days. no restock fee either. much to my relief, the white is a glossy white, not a rubber white-- just like the iphone.
Click to expand...
Click to collapse
Just what I thought. I have the same battery door problem (and slight capacitative button leak) and it is driving me mad. I'm not sure if I should get a white exchange (easy) or try to get a black replacement (harder if BB doesn't think battery door is a problem).
How does the 50/50 black/white phone look? Is the back cover hard and glossy? Or soft and glossy? Did you just call BB and ask if they have the white version in stock 5 days before release?
Also does your white evo leak light at the bottom trim? At the bottom of the actual screen, between the capacitative buttons and screen?

jerryparid said:
How does the 50/50 black/white phone look? Is the back cover hard and glossy? Or soft and glossy? Did you just call BB and ask if they have the white version in stock 5 days before release?
Also does your white evo leak light at the bottom trim? At the bottom of the actual screen, between the capacitative buttons and screen?
Click to expand...
Click to collapse
-hard and glossy.. see above pics
-i pre-ordered the white one about 2 weeks ago
-no light leak around the bottom. there is some on the lower right side however (slight) i've yet to have a touch screen phone that didn't have some light leak though.
only thing is, the only way they could do the swap was refunding the original phone back to my CC, and then I had to pay for the new one. Since CC refunds aren't instant, i needed to have the cash to do the swap. it will all balance out in 48 hours though. they warned me this might happen when i pre-ordered.

OneStepAhead said:
-hard and glossy.. see above pics
-i pre-ordered the white one about 2 weeks ago
-no light leak around the bottom. there is some on the lower right side however (slight) i've yet to have a touch screen phone that didn't have some light leak though.
only thing is, the only way they could do the swap was refunding the original phone back to my CC, and then I had to pay for the new one. Since CC refunds aren't instant, i needed to have the cash to do the swap. it will all balance out in 48 hours though. they warned me this might happen when i pre-ordered.
Click to expand...
Click to collapse
How did you preorder? Just pay for $50 worth of giftcard?

that EVO look yummy... just like a cold stone desire cake...

black and white oreo evo, woooooowww, nice dude.

Congrats on the sweet white phone, even better no update and 5 days early.
As far as keeping it clean, really?? I have a white ipod thats been around for ages and still looks great, hint: 1. wash hands before picking up phone 2. try and keep phone out of dirt and mud 3. possibly do a serch here for the new thread I'll be starting in the dev forum, I'm going to title it "IDIOT PROOF method to keep your new whit Evo looking all nice and sparkly"
ok sorry, got on a rant, figured id just post irrelevent stuff to, BTW my favorite color is RED

You now own a........
OR-EVO.... bwahahahahaha.. Sorry, first thing that came to mind.

I wont lie.. if they made the whole phone white I definitely would've tried to swap my black one out.

brownhornet said:
I wont lie.. if they made the whole phone white I definitely would've tried to swap my black one out.
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Click to collapse
So u don't put cases on your phones?
Sent from my PC36100 using XDA App

business in the front, PARTY IN THE BACK WOOOH!

JUST2SUAVE said:
So u don't put cases on your phones?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I dont like how bulky cases make the phone feel.. its already big as it is

[General] Dead/Stuck Pixel Problems

I. Dead Pixels
Dead Pixels are pixels that are damaged and do not display a color. These are clearly visible when white is being displayed since they are black dots. Dead Pixels cannot be fixed.
Regarding Dead Pixels. I would appreciate if you guys could submit to this survey I have going on. Thanks
http://gopollgo.com/does-your-nexus-4-have-dead-pixels
II. Stuck Pixels
Stuck Pixels are pixels that are "stuck" on one color subpixel: Red, Green, or Blue. Typically, a stuck pixel is a bit obvious when white is being displayed, but there is an app that tests for stuck pixels here. (Although the app says Dead Pixels, a dead pixel is often confused with a Stuck Pixel).
If you have confirmed that you do indeed have a stuck pixel, then you should run this video on your phone for awhile: http://www.youtube.com/watch?v=62d17RtgVU8
Sometimes, pressing on the area of the pixel helps to "unstuck" it.

reserved/bump?

I was browsing the web and I started getting this lines going vertically down the screen when I was scrolling now they fade in and out with my live wallpaper. Has anyone experienced this? Going to contact Google obviously
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Drike19 said:
I was browsing the web and I started getting this lines going vertically down the screen when I was scrolling now they fade in and out with my live wallpaper. Has anyone experienced this? Going to contact Google obviously
Click to expand...
Click to collapse
Have you tried the Stuck Pixel fixes?

I would return it.
Thats borked man.

tweaked said:
I would return it.
Thats borked man.
Click to expand...
Click to collapse
+1
RMA time.
Sent from my Nexus 4 using xda premium

Yeah, definitely RMA the phone Drike19. That's broken for sure.

sn0warmy said:
Yeah, definitely RMA the phone Drike19. That's broken for sure.
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Click to collapse
I can agree with that
lol, I RMAed my phone over 1 dead pixel. FTW

Drike19 said:
I was browsing the web and I started getting this lines going vertically down the screen when I was scrolling now they fade in and out with my live wallpaper. Has anyone experienced this? Going to contact Google obviously
Click to expand...
Click to collapse
Definitely get that replaced.

Holy crap, that's awful! Mine has light bleed at the top. It's faint but visible on black screens when the status indicators (time, 3G/4G icon, etc) aren't blocking it. Replacement had worse light bleed (3 spots instead of 1) and a yellower screen. If my next replacement is worse, I think I might just keep the original. Waiting months to get a pristine device is wearing on me. Other than that, phone seems to be find.

This is what I get to look at, it seems to be software related since it also comes through on a screen shot, but a factory reset didn't really fix anything. Sometimes they go away, sometimes different ones light up, its quite strange.
The picture is quite small, but you can see a bunch of lit up pixels near the green line in the background, my screen is pretty much covered with them.

I had to RMA mine this morning, it was 7 days old and just noticed that in the middle of my screen just below the notifications bar there is a small cluster of pixels that are pure light (no colour) - it shows up like this on every colour except black, black works fine.
I tried the usual 'fix' methods and it didn't help at all.
Most people probably wouldn't notice but now I know it is there it would really bother me so I had to RMA it (especially given I have only had it a week!).

dead/stuck pixel
I have this area near the top of my screen. by the google search bar , that has a white spot. It shows up more on white back grounds.

consios said:
I have this area near the top of my screen. by the google search bar , that has a white spot. It shows up more on white back grounds.
Click to expand...
Click to collapse
I have the exact same issue in the same place. Just noticed it today. Anyone know what can fix a small white spot?

thacounty said:
I have the exact same issue in the same place. Just noticed it today. Anyone know what can fix a small white spot?
Click to expand...
Click to collapse
same problem here!

I have a Nexus 7 and I have a little red stuck pixel and it is irritating the heck out of me. I've tried so many things to fix it and it won't go away warranty is up. What should I do?

joaquincgarcia said:
same problem here!
Click to expand...
Click to collapse
same problem here. ;(

Lennyuk said:
I had to RMA mine this morning, it was 7 days old and just noticed that in the middle of my screen just below the notifications bar there is a small cluster of pixels that are pure light (no colour) - it shows up like this on every colour except black, black works fine.
I tried the usual 'fix' methods and it didn't help at all.
Most people probably wouldn't notice but now I know it is there it would really bother me so I had to RMA it (especially given I have only had it a week!).
Click to expand...
Click to collapse
Hey Lenny, Iv'e got exactly the same issue right now. It's not visible on black or dark grey but it's like a brighter than white small spot in 1 part of the screen. I have arranged an RMA because it's only appeared today after 1.5 weeks of use. It bugs me because I'm a bit OCD about this kinda stuff.
Just hope the replacement is a good one. Iv'e also got very feint speaker "rapid ticking" sound during calls but I was prepared to live with that one. If I'm lucky the new one will also get rid of that too.
Fingers crossed :fingers-crossed:

carlos67 said:
Hey Lenny, Iv'e got exactly the same issue right now. It's not visible on black or dark grey but it's like a brighter than white small spot in 1 part of the screen. I have arranged an RMA because it's only appeared today after 1.5 weeks of use. It bugs me because I'm a bit OCD about this kinda stuff.
Just hope the replacement is a good one. Iv'e also got very feint speaker "rapid ticking" sound during calls but I was prepared to live with that one. If I'm lucky the new one will also get rid of that too.
Fingers crossed :fingers-crossed:
Click to expand...
Click to collapse
Any news about this? I have the same pixel stuck on white on the same spot. It looks like it is widespread fault, not just stuck pixel... Any luck with homebrew repairs, or should i RMA? How does RMA function if a device has been with me for 6 months or so?

[Q] Does this give me enough reason to replace again?

Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
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DarkRyoushii said:
Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
Click to expand...
Click to collapse
Yes. Make Google pay for terrible choice of using lg.
Sent from my Nexus 4 using xda app-developers app

as long as you have a backup phone and can wait for the rma to arrive do so

Im on my second phone and both of them has had that same problem in different areas, and drives me crazy so Im sending it back for a third. Is this common spread issue with other peoples? I think most all of them have it? I have very good vision so that doesn't help seeing these artifacts ether!

I have a feeling that these phones are just basically being transferred amongst you guys?
Most people are perfectly happy with their phone, a lot of people keep getting bad phones RMA after RMA , plus they don't even have enough phone to ship to people who already paid for it so... replacement phones must come from somewhere else, isn't it?

Will call them up today then.. what's also weird is that my money was returned for the replacement cost, but according to google wallet the transaction is still pending. Anyone know how long the RMA transaction takes to finally clear? I don't like the idea that they may take out $400 from an account that doesn't usually have $400 in it. #australian
EDIT: Done. Took 5 minutes on the phone and they said they'd get it sorted out straight away for me. Still waiting on the email with instructions but it sounds like it will be all sweet

I would've requested a replacement right away.

So it took 3 phone calls but I've finally got a second replacement on the way.
Hung up on them the first time
Called back and the rep said that they have to forward my information onto a specialist, they can't hand out free replacements anymore, then he never did.
Called back a day later and the lady helped me out in a few minutes, got my email with instructions from the specialist within half an hour

so is this an isolated issue? the last two have had this on mine? waiting for the 3rd and i have a feeling it will also have this defect.

My nexus 4 has the camera rattle. My first 1 also had the camera rattle (so I think it's just the design) My Galaxy S2 (ATT) also rattled with the camera some, just not as much. It's how the cameras are made.
Having a single pixel kind of sucks on a screen so small, but with so many pixels, even monitor and tv makers say you need so many dead pixels in a sized area to warrant a replacement. This is a 720p display and has as many pixels as some 40" televisions

A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.

Androyed said:
A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.
Click to expand...
Click to collapse
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium

drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
"I think it probably says more about the user than the way that device is built or how RMAs are processed."
It does.

drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
so are you saying that we are picky? or we did that to the display? Im not new to technology I know nothing is perfect, I dont really care about the rattle. However I like to look at a nice screen on a small screen with stuck pixels it stands out and bugs the crap out of me because thats what my eyes go to. I have had smartphones from windows phones when they first came out to the first android G1, ipad, ipod touch, whatever I can live with most defects just not pixels ones. So I was trying to gauge whether most everyone has stuck pixels or just a few.

Faint blue dot on my screen.

I was holding my phone and just messing around with it while watching a movie earlier, and I pushed on the screen a bit (Stupid, I know). I don't know if that was the cause but there is now a faint blue dot probably ~1/2 cm in diameter in the middle of my screen. There's also a much smaller and more faint red dot a ways below that and to the left. It's definitely an issue with the LCD. It's not extremely noticeable, but when that area of the screen is black/grey it's enough to bug me. If I let it sit overnight will this just go away, or did I just screw myself? Will I have to get a replacement? I should still have a few days of warranty left so hopefully this is covered if that is the case.

Stuck pixel? Download the LCD test app and you'll be able to see clearly when it changes colors. I'd return it.

Aridon said:
Stuck pixel? Download the LCD test app and you'll be able to see clearly when it changes colors. I'd return it.
Click to expand...
Click to collapse
I don't think it's dead pixels. I downloaded the app and it only appears on black/dark grey and it stays the same regardless of brightness. I might have to return it and that sucks I can't be without a phone for even just a few days.

TheFeelTrain said:
I don't think it's dead pixels. I downloaded the app and it only appears on black/dark grey and it stays the same regardless of brightness. I might have to return it and that sucks I can't be without a phone for even just a few days.
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Click to collapse
From what I hear, if you give your phone to motorola for warrenty, they will let you use your current phone until your new one arrives.

Hardly a warranty issue here according to the OP's own statement. It's like saying I jabbed a pencil into a light bulb and it broke now I want a warranty replacement? Another reason prices keep rising.

TheFeelTrain said:
I was holding my phone and just messing around with it while watching a movie earlier, and I pushed on the screen a bit (Stupid, I know). I don't know if that was the cause but there is now a faint blue dot probably ~1/2 cm in diameter in the middle of my screen. There's also a much smaller and more faint red dot a ways below that and to the left. It's definitely an issue with the LCD. It's not extremely noticeable, but when that area of the screen is black/grey it's enough to bug me. If I let it sit overnight will this just go away, or did I just screw myself? Will I have to get a replacement? I should still have a few days of warranty left so hopefully this is covered if that is the case.
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What was the resolution as my phone has the same issue and still within 14 days and I don't have a backup phone.

This issue just showed up on my wife's MXPE. She is notoriously gentle on her phone and claims that it is not possible to be related to damage. A quick web search found several others with the same claim. Has anyone heard of a resolution?

jaysus145 said:
This issue just showed up on my wife's MXPE. She is notoriously gentle on her phone and claims that it is not possible to be related to damage. A quick web search found several others with the same claim. Has anyone heard of a resolution?
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Here is a (blurry) photo for anyone who may be curious:
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My son's phone has the same thing. I just got off the phone with Motorola, and they are going to replace it. You have two options, the first is to send in the phone and they will send you a new one. The other option is called Advance Exchange. They will send you the new one, and when you receive it, you send back the old one. If you do the advance exchange they will place a $500 hold on your credit card, to insure you send the old one back, and there is a $24.99 fee.

spotmark said:
My son's phone has the same thing. I just got off the phone with Motorola, and they are going to replace it. You have two options, the first is to send in the phone and they will send you a new one. The other option is called Advance Exchange. They will send you the new one, and when you receive it, you send back the old one. If you do the advance exchange they will place a $500 hold on your credit card, to insure you send the old one back, and there is a $24.99 fee.
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Is this a Moto Care claim, or just a warranty call?

jaysus145 said:
Is this a Moto Care claim, or just a warranty call?
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Click to collapse
Just warranty.

This happened to my screen recently. I've had the phone for about 6 months. Is it still just a warranty call, or is it a Moto Care call (which I have)?

Maybe it's the ghost of Carl Sagan
Sent from my Nexus 5 using XDA-Developers mobile app

jaysus145 said:
Here is a (blurry) photo for anyone who may be curious:
Click to expand...
Click to collapse
Same thing, in the same spot.

same here as well...

TheFeelTrain said:
I was holding my phone and just messing around with it while watching a movie earlier, and I pushed on the screen a bit (Stupid, I know). I don't know if that was the cause but there is now a faint blue dot probably ~1/2 cm in diameter in the middle of my screen. There's also a much smaller and more faint red dot a ways below that and to the left. It's definitely an issue with the LCD. It's not extremely noticeable, but when that area of the screen is black/grey it's enough to bug me. If I let it sit overnight will this just go away, or did I just screw myself? Will I have to get a replacement? I should still have a few days of warranty left so hopefully this is covered if that is the case.
Click to expand...
Click to collapse

Something is possibly distressing the back of the LCD screen (sorta like when one presses on a laptop screen). I have read other threads claiming too tight of phone cases warping the LCD to over tightened internal hardware component screws twisting the frame thus warping the LCD (i.e. after a repair job). The best one I read and most believable is...say your battery goes defective, bad charging practices, wrong voltage or the battery just getting old. Lithium batteries have a tendency to puff up and start bulging. Now lets say there is an internal component or a screw head under the LCD right where the blue dot is (small objects producing small dot, blunter components producing larger muted discolorations). I suspect different pressures might cause different colors (red, yellow, green etc.) too due to greater pressures as battery gets older and inflates more? So maybe it's not a defective LCD, but defective engineering and bad design practices.