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WHY DOSN'T Activesync work?????
I can put up with Activesync not working under VPC on my Mac but I CANNOT put up with it not Activesyncing with a brand new 2 month old IBM laptop running XP Pro and all the latest patches.
Is it the phone that is at fault or Microsoft or a combination?????
My old PDA2K Activesyncs fine on BOTH VPC and the IBM so why not this device?
Anyone PLEASE HELP ME.......
Robin
Are you using ActiveSync v.4.1?
If it is a Windows Mobile 5 device (Wizard, Universal) instead of a Windows Mobile 2003SE Device, you need a minimum version 4.1 of ActiveSync
Yup it is a Wizard and I am using AS 4.1.
I have tried Firewall on, off, VPN on, off.
I have de-installed and re-installed 4.1.
Still NOTHING.
The Laptop see's new hardware, says it has installed okay and then AS does NOTHING.!!!!!!!!
Robin
in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help
If the laptop sees the device as new hardware and not the actual device it means that you do not have active Synch 4.1 or that the installation was borked . because 4.1 includes the drivers for this phone to be recognized by windows.. so if you had 4.1 it would show your phone name and then it might not have worked , but not the way you are describing it now.
Also you might wanna put up a bit more objective title when posting something like this if you want psotive feedback instead of flamez...
very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there
akash84 said:
in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help
Click to expand...
Click to collapse
1. Certainly I turned off the Windows Firewall, don't know about any other Firewall. HOWEVER the fact my PDA2K can connect surely rules out a Firewall problem?
2. Don't know how to do this? I am a Mac user and am using XP JUST to sync my phone.
3. Nothing happens in Activesync. I get the normal, bing bong chime. but the AS icon does not turn green or open.
If I manually open AS and tellit to cennect it cannot find an attached PDA.
On the other hand if I attach my PDA2K I get the bing bong, the icon turns green, AS opens fine.
Is that clearer?
Is there any more info you need?
Robin
akash84 said:
very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there
Click to expand...
Click to collapse
But surely the fact that when I connect my PDA2K AS 4.1 opens and works indicates it IS there and working?
If I check its version it says 4.1?
AS 4.1 is the first instal of AS on this machine, never had an earlier version on it.
Sorry about the title but I guessed I would at least get some response with it. :lol:
I am pulling my hair out here and don't want to return the phone but without a computer connection it is totally useless to me.
Robin
Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.
universaldoc said:
Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.
Click to expand...
Click to collapse
Sounds reasonable HOWEVER if I cannot get the damn thing to connect to a PC I am never going to be able to laod the new rom to fix the problem it won't connect to a pc, so I won't be able to connect ot a PC ...........
I am losing it big time...
How would I install the update without a PC connection?
Robin
Use the wifi to download the rom ? Sorry your having problems but this phone definately doesnt stink. Havent put mine down since Christmas day .... the wife is definately not pleased. She keeps giving it daggers :lol:
Okay
My FIRST bit of success.
I found out my laptop has a IRD port and the phone HAS connected via this so it is most certainly a USB issue.
Now the question is can a rom update be done of IRD or does it need to be the USB connection?
Robin
PS WiFI download would not help as the rom needs to be loaded FROM a PC.
Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...
Robster said:
WHY DOSN'T Activesync work?????
Click to expand...
Click to collapse
Had the same problem.
What helped me is: http://support.microsoft.com/default.aspx?scid=/support/pocketpc/tshoot/activesync/default.asp
Good luck,
Radek
DO NOT INSTALL ROM UPDATE VIA IR.
It should be done via USB ONLY. Thats one of the main instructions in the ROM update page that pops up on executing the RU file.
I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.
B744 said:
Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...
Click to expand...
Click to collapse
No, I am connecting dirtectly to the laptop.
Robin
S0NIC said:
I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.
Click to expand...
Click to collapse
HOw do I check this, I am not very PC Literate.
I am much more used to a Mac where things normally 'just work' :?
I have just noticed a couple of things following some of the Microsoft trouble shooting guide.
If I have AS open on the KJAM it shows the spinning green button and that it is trying to connect, still nothing on the PC end.
HOWEVER what I did notice on the PC end in Device Manager is that a Windows mobile-based device appears under netowrk connectors.
So SOME KIND of connection IS happening.
Robin
PS Many thanks for being a sounding board for me and your helpful ideas, it is very much appreciated, I just wish I was making more progress.
Let me set the record straight.
This phone does NOT stink. The more I use it the more I like it.
Certainly it is a big improvement over my PDA2K in size and usability.
HOWEVER I still cannot get it to connect to my laptop and I am getting so frustrated cause its the last thing left for me before I really start to LIKE this phone..............
Any more ideas out there because I have tried everything I can think of with no luck at all except via IRDA.
Robin
Ok, I am going to sound fairly foolish I know; but have been trying to look for a way of stopping active sync prior to disconnecting the USB cable from the Exec. There is no such option on the phone under the Active Sync Menu items (in fact, the only one highlighted is 'Status', all others are greyed out). No option on the Active Sync 4.1 on the PC either. Tried to stop the device by going to the USB manager but no option for the Exec.
Usually I have just been yanking the USB cable out of the Exec but fear that may not be the optimum solution. Am sure there is another way but am too daft to notice and this irks me some.
Anyone who can shed any light on this? Thanks a lot.
Cheers, Vikas
Try this from the WiKi pages:
How can I stop Active Sync from always turning-on even when it is not connected to my PC?
Go to menu->add server source->write down any server address (fake)->complete procedure then menu->schedule->switch to manually (at the top of the list)
You can delete the created server after you configure your schedule. This only stops active sync from opening automatically when not connected via USB, but it does not stop active sync from actually syncing every 5 minutes or so when connected to your computer via USB.
I am not sure which one you want to stop, but this suggestion saves your precious memory and battery as well.
That fix works a treat as well, I did this on my Pro and all is fine although I did not have to create a server account as I actually use a hosted Exchnage account, but only wanted to sync when I wanted to not automatically.
Thanks Christian, appreciate it. Tried out your suggestion and it seems to work though I was unable to delete the fake server address entered.
Actually, wanted to know what is the best procedure to follow if my Exec is connected to the PC with the USB cable, and I have synced my data. After that, I wish to disconnect. In that case, do I just take the USB cable out of the Exec or should I first try and disconnect some other way and THEN take the cable out? Thanks.
Cheers, Vikas.
cktlcmd said:
Try this from the WiKi pages:
How can I stop Active Sync from always turning-on even when it is not connected to my PC?
Go to menu->add server source->write down any server address (fake)->complete procedure then menu->schedule->switch to manually (at the top of the list)
You can delete the created server after you configure your schedule. This only stops active sync from opening automatically when not connected via USB, but it does not stop active sync from actually syncing every 5 minutes or so when connected to your computer via USB.
I am not sure which one you want to stop, but this suggestion saves your precious memory and battery as well.
Click to expand...
Click to collapse
vikasmal said:
Thanks Christian, appreciate it. Tried out your suggestion and it seems to work though I was unable to delete the fake server address entered.
Actually, wanted to know what is the best procedure to follow if my Exec is connected to the PC with the USB cable, and I have synced my data. After that, I wish to disconnect. In that case, do I just take the USB cable out of the Exec or should I first try and disconnect some other way and THEN take the cable out? Thanks.
Cheers, Vikas.
Click to expand...
Click to collapse
Hi Vikas,
You can delete the created exchange server by:
Active Sync>Options>Highlight the name of the server you want to delete>Tap Delete>Tap YES to the prompt message
There is no icon nor menu to disconnect if you are connected via USB to your computer. Just make sure that your Universal is idle and not currently syncing before you unplug it from the USB. You can also press the OFF button then pull out the USB cable if you prefer.
Dear Christian,
Thanks a ton, really appreciate it. Will do as you suggest and follow the instructions.
Will check and see that the computer is not syncing before disconnecting the USB cable to the Exec.
Thanks a lot again.
Cheers, Vikas.
cktlcmd said:
Hi Vikas,
You can delete the created exchange server by:
Active Sync>Options>Highlight the name of the server you want to delete>Tap Delete>Tap YES to the prompt message
There is no icon nor menu to disconnect if you are connected via USB to your computer. Just make sure that your Universal is idle and not currently syncing before you unplug it from the USB. You can also press the OFF button then pull out the USB cable if you prefer.
Click to expand...
Click to collapse
hi forum...
I have an imate JJ & have been using it for 3 months now..
all of a sudden it refuses to synchronize with my laptop.
I tried the following but didn't wrk:
1) deleting the existing partnership.
2) uninstalling & reinstalling activesync.
3) tried installing both activesyncs( the one which came along in the cd & the one we have on our ftp).
4) hard resetted my device.
none of the above have solved the problem. my pc does recognize the ppc as a lan connection as it should. the activesync green icon in the taskbar also goes green && starts rotating, but it just keeps saying "Connecting" but never actually connects..
Please Help Me..
Thanx,
mOrph...
Hey,
Pune huh? Which part of Pune? I used to stay in Wanowrie Was a student at BVP Medical University.
Anyhoo, when you reinstall AS, make sure its on a drive different from the original install. Also make sure your firewall's are disabled (even the native SP2 firewall).
Hopefully, it should sync properly now. Let us know if it doesn't and we'll help you sort it out
Cheers.
Did you clear the notifications or something? If you used pocket mechanic or the like and delete one of them AS don't (& won't) work until you HR again, afaik.
Joe
that is correct. you can verify it by manually starting repllog on the PDA while ActiveSync tries to connect
joebongo said:
Did you clear the notifications or something? If you used pocket mechanic or the like and delete one of them AS don't (& won't) work until you HR again, afaik.
Joe
Click to expand...
Click to collapse
I screwed up my AS on my JasJar doing some foolish & ignorant cleaning with ScareyBear's CheckNotifications, but was able to re-enable AS using this tool (no hard reset needed)!
http://www.cs.pitt.edu/~jmisurda/ppc/blog/index.php?entry=entry051203-201515
Thanx all u guys
Hi guys.. thank u all for the suggestions... havent tried any as was out of town... will do dat n let ya guys know if it worked...
btw, am in aundh, pune
hi, this also keeps happening to me.. not being able to sync thorugh USB. I am using bluetooth since a copuple of days and since that no problems, no worries. Just use BT to sync. hope this helps.
HELP
hi u guys...
I tried syncing after disabling the firewall of XP SP2 but it didn't help...
what else can be done?
Syncing through bluetooth is not an option as my laptop has a builtin bt with toshiba drivers which doesn't allow me to sync. && i'd rather not overwrite the toshiba stack with the widcomm... don't wanna add a prob to my laptop to remove one from my ppc...
is there any foolproof way of getting back at syncing thru usb?
pls help
regards,
morph
Happend to me
I solved the problem by connecting ppc to a laptop usb,then connected back to my main macine and bingo
_^.^_
:-(
Guys...
Activesync still not happening...
Pls help
When I got this problem, it was due to synchronising something it didnt want to sync, namely favourites and web pages. Try changing your sync settings to say just contacts, then just calendar, then just tasks etc... and work down the list until you identify the problem.
I would guess its your favourites.
let me know, and we will commence a fact find and test process for alternatives 1 by 1.
Activesync problem
Open Activsync but Don't turn your XDA EXEC on before you plug in the USB. Let acivsync turn the device on then give it a minute to find the changes. Hope this helps.
Re: :-(
morphosin said:
Guys...
Activesync still not happening...
Pls help
Click to expand...
Click to collapse
Did you try installing the tool I linked to above? I've attached it to this post, it helped me restore AS when I somehow deleted it off my device.
I sync via bluetooth since i had those problems as well, and NO problems since then. Moreover, using BT is much much faster, at least for me.
recommend.
gotta love it when you try to help, offer multiple suggestions to some dude pleading for assistance multiple times, then get zero feedback as to the effectiveness of the fix (s) offered.
hey "morphosin" what was the outcome, all fixed?
simon_darley said:
When I got this problem, it was due to synchronising something it didnt want to sync, namely favourites and web pages. Try changing your sync settings to say just contacts, then just calendar, then just tasks etc... and work down the list until you identify the problem.
I would guess its your favourites.
let me know, and we will commence a fact find and test process for alternatives 1 by 1.
Click to expand...
Click to collapse
Sorry for the late reply dude...
I tried all possible solutions including your last given solution of trying to remove favorites... The problem is that On a fresh install of activesync, it doesnt even take me t the window where i choose my syncing options. It just keeps going green & round & says connecting. I manually tried to go to options through the menubar but everything except help is grey(disabled).
As for alnwick's suggestion.. I always have been doing that. Even on my Himalaya when i had Magneto, i used to switch off the device & let activesync wake it up.. It always helped but not in this condition... Dunno why... Its really sad that two M$ OS have so muchanimosity between em...
Is there any other solution that strikes u guys?
Hey Simon.. Really sorry buddy... I do appreciate all your guys help ALOTTTT... only problem is that my work hasnt been allowing me to be regular for last couple of days...
Thanx all for ur precious time....
Always
mOrph
PS : Problem not solved as yet
Hi,
I have the same problem with my Exec too. However it doesn't happen so often. Probably once in every 10 successful sync. I always managed to fix it using the "old-fashion" manner.
1. Unplug your USB from your Exec
2. Reset your computer
3. Plug it in again once your computer has finish booting the OS.
It is pretty basic and I guess that you have already tried it yet. It works for me all the time when I do so. Sometimes I wonder whether could it be the USB connector on the Exec that is faulty or my computer USB port or the cable.
Hope your Exec will be up and running properly again.
Regards,
Johnnie
johnnie82 said:
Hi,
I have the same problem with my Exec too. However it doesn't happen so often. Probably once in every 10 successful sync. I always managed to fix it using the "old-fashion" manner.
1. Unplug your USB from your Exec
2. Reset your computer
3. Plug it in again once your computer has finish booting the OS.
It is pretty basic and I guess that you have already tried it yet. It works for me all the time when I do so. Sometimes I wonder whether could it be the USB connector on the Exec that is faulty or my computer USB port or the cable.
Hope your Exec will be up and running properly again.
Regards,
Johnnie
Click to expand...
Click to collapse
Hey Johnnie...
Thanx alot for the suggestion buddy.. Unfortunately, i tried that long time ago... Also, in my case atleast it cannot be the h/w (USB Connectors on ppc or pc or the cable) as i used to sync absolutely fine with 100% hitrate. Infact, every time u have a problem try this buddy :
1) Go to task manager of ur ppc & turn off everything.
2) Switch off ur exec.
3) Attach cable & allow the activesync to wake up your device.
It might increase your hitrate.
For all the other kind souls here...
I am attaching a snapshot of how my activesync window looks while it is trying to connect.
Thanx All
mOrph
Re: :-(
galt said:
morphosin said:
Guys...
Activesync still not happening...
Pls help
Click to expand...
Click to collapse
Did you try installing the tool I linked to above? I've attached it to this post, it helped me restore AS when I somehow deleted it off my device.
Click to expand...
Click to collapse
Hi Galt...
I tried the tool you provided but that too was unsuccessful in solving the problem.
It really didnt gimme any options though when i ran it on my JJ. I assume thats how its supposed to work. It just showed me a white screen with two options
Exit & About...
Any other suggestions are absolutely welcome dude..
Thanx mOrph
I have similar problem: Activesync tries to connect and after some time it says, it could not connect.
When I make a reset with the reset button, it works again for some time.
hmmm, what could it be?
Hi. I've had a really good search for info before posting and tried lots of things but I'm stumped!
I've got a Softbank X01HT (HTC Hermes 200). It used to work fine with AS4.2 and 4.5 but stopped working one day and hasn't worked since!
When I connect the phone via USB everything looks normal. I get bing-bong and bong-bing etc, I can see the phone is attached in device manager, the phone charges etc. etc. but AS won't connect to the phone. In AS connection setting it says USB is available etc. I have deselected advanced USB connection and tried "work"/"internet" etc.
I haven't done anything to the phone. No upgrading of ROMS or OS or anything. I even gave my laptop a first birthday!
I have a Dell Precision M60 running Win XP SP2 and a fresh installation.
I have deselected "do not allow exceptions" in Windows Firewall and AS has put exceptions for itself in there.
I am not running through a hub.
I'm hoping someone can help - maybe I missed something in all my searching for a solution.
Had something similar happen to me once. Resolved it by deleting the partnership on the pc from within active sync on pc (make sure phone isn't connected or active sync won't let you delete the partnership). Issue was with the partnership profile on the pc getting corrupted nothing to do with phone at all. Once partnership is deleted connect phone (make sure you have reset your phone settings that you have changed back to default) and set up a new partnership. Good luck and let us know if it works.
Cheers
Barney
Barney
Thanks for replying.
As mentioned, my laptop got a "first birthday" i.e. the HDD was wiped and the OS re-installed. There are therefore no pertnerships or remnants buried deep in the registry etc. to delete. In AS (with or without the phone connected) everything except for "connections settings" is greyed out.
Cheers
Bryce
Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney
tatuanui, have a look at
http://pocketpcapps.net/activetweak.aspx
maybe this freeware tool can help you
cheers jost
Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me
Active sync
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.
Thehoodedclaw_uk said:
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.
Click to expand...
Click to collapse
Thanks but, as metioned, already tried that one.
g35driver said:
Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me
Click to expand...
Click to collapse
Thanks. I wish it was something simple (yet annoying) like that...
Barneyabz said:
Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney
Click to expand...
Click to collapse
Barney
Cheers. When at work, Windows firewall is off. When at home it is on but exceptions are allowed and AS has put itself in the exceptions. Switching off the firewall completely is not an option as the admin has switched that function off (greyed out). This is no different to when it was all working so I'm not so sure it's that.
I don't have zone alarm. In fact I have re-installed very little since having reinstalled Windoze.
Keep the suggestions coming though!
tatuanui said:
Barney
Keep the suggestions coming though!
Click to expand...
Click to collapse
Had a similar problem.
Open task manager. Is RAPImgr.exe taking up all the processor time on a CPU (so will take 50% on a dual core machine, 100% on single core).
I had this issue with AS 4.5 when upgrading from the old machine (Wizard) to the new Hermes and basically had to reboot between connection attempts to get RAPIMgr to die. When I killed it manually, the computer rebooted anyway.
The problem with this seemed to be disconnecting it mid-sync and then connecting a new phone which then broke it. The way I solved it was to stop connecting the Wizard.....
Perhaps try removing the relationships on AS on the phone. I guess it might work....
Hi last suggestion I have - I know you mentioned your pc was wiped so there are no partnerships, however the first time you tried to connect your phone since then something might have gone wrong and a partnership might have started to be created but not yet completed. With your phone disconnected can you open active sync, click on "file" then on "delete mobile device" (if it allows you to - it might be greyed out) - See if that works and get back to us.
Cheers
Barney
Every time I connect the phone to my computer I get disconnected from the internet. I am using WP7 but it was happening before on WM 6.5 also. Please help. Thanks.Any ideas? OOpps sorry. Mods you can move this to right forums. Thought I was in the general WP 7 forum.
Someone has to know.
lhernana2j said:
Someone has to know.
Click to expand...
Click to collapse
It uses the computer internet when its connected via zune. To try this, switch off your wifi and plug in the usb. You are now connected to the internet via Zune.
Thanks for the response but I did that and it seems to be a conflict with my USB wireless adapter. As soon as I disconnect the phone ithe internet comes right back up. It doesn't allow me to update the phone with Zune. Weird.
My bad, didn't read your entire post.
Thanks for the answers. I simply went to device manager and uninstalled the driver then reinstalled it. Thanks again.
Solved!
To the moderators, this [Q] is [SOLVED]