Related
so my streak just broke. it fell out of my pocket and hit the ground and cracked the screen. i call dell and ask if they can repair andd they tell me at this moment they have no repair center for the streak, so i have to buy another one. but im not going to buy another, im just going to at t and getting a samsung captivate... Any thoughts????
Thoughts about you buying a Captivate?
Thoughts about the whole situation...is there any thing I can do to get my streak replaced or something and if switching to the captivate would be a good move
Sent from my Nexus One
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
yea they told me the same thing, no repair center. how can that be possible.
Oh! I am shocked. The company that is run by Mr. Accounting Irregularity himslef, the king of crappy capacitors, Michael Dell, is taking money for extended warranties to a product that they cannot repair anywhere. This is truly unexpected.
Just say no to Dell!
http://www.economywatch.com/in-the-...ss-practices-documented-in-lawsuit-05-07.html
http://www.huffingtonpost.com/2010/07/22/dell-paying-100-million-t_n_656234.html
ohly smoke! that is sad...............
look on the bright side. you can get a new dell streak now for under $500 with tax through dell
http://www.logicbuy.com/deals/dell-streak-5-inch-touchscreen-android-smartphone/23638.aspx
If it's a guarantee problem they replace it without any quibbles, if it's not you'll just have to wait. The Streak is flying off the shelves faster than they can make them so there are no spare parts available just now. Eventually you'll see parts start appearing and then maybe Dell will start a repair service.
So do you think that eventually they will be able to repair a cracked screen or not
Sent from my Nexus One
I think just what I posted... maybe.
yea but the cracked screen specifically, would it be possible to fix
Writing now from the cracked screen streak as well. Dropped it this evening from the height of about 1.5m to the concrete, right across London abercrombie and fitch. The screen is all covered with spiderweb of cracks but works flawlessly as LCD board survived without any issues. The chassis of the phone proved itself to be rigid armed there is only one scratch mark right where the impact took place. Everything works, when I dropped my streak a friend of mine was calling, so I just lifted it up and answered the call and only after I finished I burst into tears going to carphone warehouse tomorrow, hopefully they will replace the screen for me.
Damn. Still so painful.
Sent from my Dell Streak using XDA App
jsalamy said:
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
Click to expand...
Click to collapse
I just got a letter back from Amex with an RMA number for dell. They are refunding the total amount of the streak to me.
Dell replaced mine without a problem
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn't even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
Since all Streak's bought from Dell include a 1 year warranty, why not just tell Dell it won't power on anymore (or something that makes them believeit's a defect covered under warranty). Mine came with something like a 1 day exchange, so by the time you get a replacement and mail back your broke Streak, there is nothing they can do about it. That way you could even blame whatever company they tell you to use for shipping.
Sent from my Dell Streak using XDA App
Dell is sending me another phone
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn't that bad, I wonder if I should have waited. All and all I am pertty happy.
Cracked screen!
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
I posted an ebay link in another thread (don't remember which). Actually it's not a link but an item number you can search. you can order replacement screens/glass and it comes with DIY instructions on replacing it.
neotarum said:
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
Click to expand...
Click to collapse
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
Thanks guys for the quick responses! I will get back if/when fixed.
Sent from my Dell Streak using XDA App
Hey guys if anyone out there manages to drop or otherwise crack their screen simply call dell mobility in usa (dont tell them you droped it) and play on that you have read all over the internet about how people believe that the inner lcd is under pressure and you have noticed the sensitive corners of the screen anyway and that one day you simply pulled your phone out of your pocket and the screen was cracked an "hey presto" the call agent will arrange to have your phone shipped to budapest an a FREE screen will be inserted.
Only done with a phone with a pristine casing due to a minor drop so dont know what the outcome would be with a phone with any case damage please post if anybody tries and succseeds with this one and hope it helps someone out ther with the same problem I had.
Sent from my Dell Streak using XDA App
Told them I dropped it. They fixed it
Sent from my Dell Streak using XDA App
Yeah. thats what I did the first time. this time they called me back (what happened to fridays??) told me it would cost $249 to fix. Gonna call mobility back rather than dealing with these indian assholes and see if a well worded and polite hissy fit will get them to change their tune.
I had the same problem and was told it wasnt covered under warrenty, under any circumstance.
Yeah called the always wonderful folks at the actual mobility number and got nowhere. Emailed the "executive solutions" folks. Sorry Dell, if your phone is this fragile even if you replace it im selling it for a more sturdy device. Dropped my captivate regularly and nothing happened, 2 drops should NOT equal 2 broken phones.
I thought this screen on this phone was supposed to be damn near industructible? All I hear about. Is cracked screens in hope this otter box is worth the. Money
Sent from my Dell Streak using XDA App
bose.jhebert said:
Yeah. thats what I did the first time. this time they called me back (what happened to fridays??) told me it would cost $249 to fix. Gonna call mobility back rather than dealing with these indian assholes and see if a well worded and polite hissy fit will get them to change their tune.
Click to expand...
Click to collapse
same here also sent a letter direct to michael dell and his office and the consumerist and engadget.
Its VERY frustrating when you see stories all over these forums and streaksmart having their devices replaced no problem...
My letter is here:
http://forum.xda-developers.com/showthread.php?t=929986
Seems like a simple change in policy at Dell, what they used to do they no longer do. Folk will just have to take better care of their Streaks from now on.
dzerveviktory said:
same here also sent a letter direct to michael dell and his office and the consumerist and engadget.
Its VERY frustrating when you see stories all over these forums and streaksmart having their devices replaced no problem...
My letter is here:
http://forum.xda-developers.com/showthread.php?t=929986
Click to expand...
Click to collapse
Your avatar matches a guy who tweeted with lionelatdell a lot, someone who desperately wanted a T-Mo version, that you? Any result from the letter?
bose.jhebert said:
Your avatar matches a guy who tweeted with lionelatdell a lot, someone who desperately wanted a T-Mo version, that you? Any result from the letter?
Click to expand...
Click to collapse
haha thats me but I never wanted a Tmo version haha
shatterstar24 said:
I thought this screen on this phone was supposed to be damn near industructible? All I hear about. Is cracked screens in hope this otter box is worth the. Money
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
The glass is pretty durable, for some the LCD shatters when they look at it wrong.
dzerveviktory said:
haha thats me but I never wanted a Tmo version haha
Click to expand...
Click to collapse
Ah ok, lots of people were hounding him about the lack of details leading to release, musta mixed you up with someone else.
Does anyone else feel that this isn't simply a matter of people not being careful with their phones? Until this one I had NEVER broken a phone in my life, with one exception (my first nokia i left in a cupholder in an open top jeep on a rainy night). And now i've broken 2 in less than a month with falls that my captivate or iphone would have shaken off without even a scratch. Hell my iPad with a larger screen has taken worse falls and no damage at all. I feel a little duped here, I bought a phone that retails for $599 (IIRC) and it was advertised as having one of the sturdiest builds ever due to the gorilla glass. I have found, however, that in most cases while the glass doesn't even scratch, the LCD is absurdly fragile and doesn't hold up to even light falls.
Both of mine were less than 6" from the surface they fell on, and the 2nd one was in an Otterbox, and the screen STILL did not survive.
I wish there was a way to really press dell on this. I've called, emailed the "unsolved service issue" folks, and it appears even Michael Dell has been addressed in all this, and nobody at dell will budge. We need some negative PR to hit this hard. Screw antennagate, I wanna see SCREENGATE all over engadget and gizmodo.
NEWS!
OK so I just got off the phone with Dell Mobility. BTW if i haven't mentioned it yet, I absolutely love their customer service skills. Always friendly, always willing to take a minute to really discuss the issue, and always want to help.
Well Kim over there told me that the official policy is that they'll replace one, but after that you get kicked over to the out of warranty folks. HOWEVER! she also said that they'd recently gotten a few emails kicked down to the department from higher up telling them to authorize a handful of replacements for 2nd, even 3rd broken units. She told me the key is to get on to the official dell forums and complain everywhere that seems appropriate. She also acknowledged it was a known issue and dell is working quickly to fix it.
Now for the "here's what to do" advice she gave me regarding the forums. She said the key is to NOT rant and rave, because the moderators will sometimes just delete them. If you go on and post a well written complaint that essentially explains in detail why your upset and why you feel dell is mistreating you, they ARE read daily by folks higher up in the food chain and they will regularly pass information to the frontline folks and basically say "Fix this and make the customer happy".
Okay, so I dropped my Venue Pro a whole three feet and someone it now has 3 hairline fractures under the screen and it won't boot. Does anyone know If the limited hardware warranty covers this or am I **** outta luck? Id be willing to send it in to Dell for repair even if I have to pay because I dont want to feel like I just wasted $500. I bought it on Dec 1st, and it was delivered on the 22nd.
Alright now it boots, but now my screen displays fractures images in weird colors.... Could I somehow pay Dell to replace my screen?
Ill upload pictures tomorrow.
Call Dell. If you didn't buy insurance, you're hosed.
I cant even pay to get it fixed if I didnt get insurance?
if it was a laptop you could pay for repair but in that situation do to the lcd cost you would end up paying almost as much as purchasing a new laptop
not sure what dell offers for phones though fof
Full post with links can be found on my Blog Here
Dear Michael Dell and Dell Customer Service,
I doubt any of you at Dell saw this post yesterday, but my streak took a small tumble (less than 1 foot) and the screen shattered.
Before I start getting a bunch of people writing back saying, “No manufacturer covers accidental damage, etc, etc, etc…”
I worked in retail for nearly 5 years I am well aware that manufacturers and companies as a whole generally do NOT cover accidental damage with their standard warranty.
That being said quite a few of the memebers at the StreakSmart Forums have spoken up and said that all it took was a quick call to Dell explaining the situation and they shipped you a BRAND NEW Dell Streak no questions asked. This raised my spirits until I actually made my call to Dell Mobility Tech Support (800-308-3355 & 800-624-9896).
After being placed on hold while they “pulled up my information” I was informed since this is physical damage to the screen it will have to go to the Out-of-Warranty department. Okay I thought this is different from what everyone has been telling me.
Just over an hour passed when I heard from Arvind in the Out-Of-Warranty department. He informed me that since this was considered physical damage it voids the warranty and they can not just replace it. Instead they can offer me a new unit at the reduced price of $249.99. I balked at this price tag and told Arvind I could walk down the street to Best Buy and get it for $99 after renewing my contract with AT&T so I’m going to have to think about it.
After getting off the phone I returned to the forums to update my post and see what people thought I should do.
While waiting for some input from others, I decided to take to Google and see what else I could find on people having their streak screens shatter and the resolutions to their situations.
That lead me to this thread over on XDA. While reading through I found these posts:
—–
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn’t even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
—–
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn’t that bad, I wonder if I should have waited. All and all I am pertty happy.
—–
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
—–
After researching broken screens, I was fearing the worst, but I am in the phone with Dell and they are replacing my phone at no charge, no questions asked. Even asked me if I knew what to expect about the 2.2 update. No complaints about customer service from me.
—–
So i phone dell, i spoke with Laura in the tech support center. She is shipping me a new phone! She told me all it will cost me is a smile! This has completely changed my opinion of dell, and sure they may be kinda ****ting the bed with the 2.2 roll out, but with customer service like this, i have no issues waiting for my update!!!
2-3 business days to arrive, prepaid label back to them, and you can bet your ass im going to buy me an otterbox now…
Good luck to anyone else!
—–
Thank you! Just phoned Dell Mobility (UK 0844 444 3244) and the guy I spoke to (In US) said as the Streak is new they don’t have a service in place for us to order repairs so they will do it for free even if accidental!! They do have the facility in place for fixing the phones, but we cannot pay them as yet when it’s our fault.
Love you Dell and yes, I am getting a screen protector and carry case too!
Since putting a sticky-tape on the screen to avoid cut fingers, I have realised that capacitive screens are much better than resistive when it comes to screen protectors. I could still use the phone with no problems even through the sticky tape!
Hopefully everything goes according to plan and I was able to encourage someone to check with Dell too – and good luck.
Best wishes!!
PS Thank you Dell!
—–
As you can see there are quite a few different people that had their devices exchanged without incident for cracked screens, and this is only from one forum post. Similar situations can be found on other forums including Streaksmart.com.
Now normally I would not take issue with Dell not taking back the device since it is damaged. However the lack of consistency in handling these similar situations is what erks me.
I called out Lionel Menchaca over on @dellcares on twitter about these inconsistencies:
@dellcares I get the no AD cov. thing i worked retail for years however how do you xplain numerous ppl getting xchanges 4 cracked screens?
@dellcares specifically several ppl on @xda noted here http://ht.ly/3Kark and on streaksmart….
And was given this “explanation”:
@dzerveviktory Hi Brett, Sorry for any disappointment, Each exchange is decided on a case by case basis through the mobility queue. Thx, LM
So what it boils down to is that Dell arbitrarily decides whose devices will be replaced. Each and every one of the forum posts that I have listed above had the EXACT same situation as me. Their devices had a small drop and the screen shattered. Their devices get replaced no questions asked but my claim is denied.
Can someone explain the logic in this?
I can be reached via the following information:
**Removed due to forum restrictions**
___________
Just received this email from Dell's "Executive Team". Aside from the obvious break in copy and paste skills this is crap...
Mr. Kaminski,
I was truly sorry to read about the accident that resulted in damage to your Streak screen. Dell customers have had their systems stolen, vandalized, flooded, struck by lightning, dropped, and otherwise damaged or compromised in a variety of ways. While Dell realizes that these situations are often accidental and beyond the customer's control, they are also beyond Dell's c
Dell customers have had their systems stolen, vandalized, flooded, struck by lightning, dropped, and otherwise damaged or compromised in a variety of ways. While Dell realizes that these situations are often accidental and beyond the customer's control, they are also beyond Dell's control. As a result, and in fairness to all our customers, I am unable to honor your request for a warranty replacement of this component. Please understand that while I appreciate your situation, I must respectfully deny your request for warranty replacement.
http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx
If you wish to further discuss your situation, please contact the Dell Mobile Devices at 1-800-308-3355 (US) or 0844 444 3244 (UK)
Donna Moore
Executive Support
Dell
ofc 1. 800.624.9897 Ex 72-62272
fax 512.283.8673
Also it depends which country you are in.
Sent from my Dell Streak using XDA App
stoney73 said:
You answered yourself, like you said 'once in a lifetime ' replacement. Obviously once doesn't extend to 'twice'.
Saying. That, I hope you get a positive outcome.
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
Yeah, I understood that to mean once in the devices lifetime..
Thanks
did you actually get a BRAND NEW one or a refurbished one?
That sucks man, I don't know what to say. Maybe they were repairing the screens under warranty and then decided not to do it anymore and these are the excuses they're giving you?
Have you tried calling back to get a different rep and see what they said? might be too late for that now if they put a note on your account. Or you could try to call donna, she have you her #
Foxhoundep3 said:
did you actually get a BRAND NEW one or a refurbished one?
Click to expand...
Click to collapse
Umm he never got one, that's the point of this post. They've fixed others screens for free buy they won't his.
Sent from my Dell Streak using XDA App
if an open letter is written to dell for EVERYTHING, none of them are going to be listened to. you dropped it, you ****ed up, deal with it. yes it shouldn't have broken, but that's life, live and learn.
paincorp said:
if an open letter is written to dell for EVERYTHING, none of them are going to be listened to. you dropped it, you ****ed up, deal with it. yes it shouldn't have broken, but that's life, live and learn.
Click to expand...
Click to collapse
Hrmm... You admit that it shouldn't have broken, but say he should live and learn? Seems a little bass ackwards. If it should not have broken this should be a non-issue, dell should be stumbling over themselves to apologize and fix it. Customer first and all that BS?
fone_fanatic said:
That sucks man, I don't know what to say. Maybe they were repairing the screens under warranty and then decided not to do it anymore and these are the excuses they're giving you?
Have you tried calling back to get a different rep and see what they said? might be too late for that now if they put a note on your account. Or you could try to call donna, she have you her #
Umm he never got one, that's the point of this post. They've fixed others screens for free buy they won't his.
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
sorry i got confused and misread the thread, not sure if they are going to listen to you as you said you dropped it, for future references just say that you took it out of your pocket and the screen was shattered
As i said in my thread, i called Dell mobility and asked them why some users got their streaks replaced and i didn't. I was told that they just recently got an out-of-warranty repair option, and that they had a policy before to replace streaks even though they wasn't covered by warranty. Now they have a new policy; not to replace anything not covered by warranty. I got called back by the out-of-warranty repair center (or something), and they told me it would cost me 309 GBP to replace the screen.
Sucks for you OP, and it sucks for me. Dell doesn't need to care anymore now that they have an alternative, and i don't think they do.
US Service Tag
Hello Everyone. I am in this same boat in that my very first Streak took a small drop and only shattered the glass...Dell has replaced other streaks that users admit to dell that they dropped. I call every two week and since Oct, they have not agreed to replace. I was wondering if anyone would mind sharing the Service Tag # of the Streak that they got a replacment for so I can pinpoint to DellCares that their replacment policy is completely arbitrary.
I need to make sure that they replaced your Streak, after you told them that you indeed dropped it.
Just so everyone knows, I am not looking for a hand out as I do admit that I dropped my phone and the glass broke. I want to pay them to repair it....Well, they wont repair and wont replace. I just want to do what is fair and pay Dell to replace the glass on my phone. Since they dont offer this solution, I asked if I can give them $100.00, the broken Streak for a new or refurb Streak just so I can have a phone that I can use...They say no...
THanks to anyone willing to share the Service Tag # with me so I to can either pay for a replacement or on Dell's good faith, have them give me a new or referb at no cost.
Thanks so much for reading and helping me with my rant and problem.
Sincerely,
CP
As the title suggests, I have a screen defect on my Galaxy Note 2. I swear, I did not do this. I have never dropped my phone, I've had an otterbox case since I've bought it. I cherished my little gem, always put her down gently. I never threw it about, I was far beyond cautious.
Anyway, the issue happened sometime on Sunday the 2nd of December between the hours of 06:15 and 10:00am. During the early hours of a British morning; It was around -5c where I live. Before I left at 5:00am, the phone was in pristine condition. Not a single hair, speck of dust or fingerprint gleaming in the light. I had this in my pocket for the journey and came home at the mention hours, (6:15am.) I then placed my Galaxy Note 2 on my bench press bench, and went back to bed. Upon waking, to my horror; There was this monstrosity of a crack. Now, I know there are many naysayers around, "Glass just wont crack on its own, HURH," but let me tell you, it can.
As soon as I noticed this crack, I was straight on the phone to my service provider (Which is O2-UK,) and booked it in for a repair / collection. All was dandy, it was collected and arrived at the service center. Now, today - on the 4th of December 2012; They are saying that I am out of warranty. At this comment, I saw red. This is a 3 month phone, pristine condition; No marks, no bashes IMMACULATE bar the screen. I wrote out a detailed report stating what has happened but to no avail. The supposed, "Engineer" at the O2 repair center has filed the report of, "Accidental damage."
Now, in what way is that accidental damage? I CLEARLY stated what happened, I even went as far to get an Affidavit at my own expense. I then asked if I could have the engineer's report, but no. As an O2 customer, we are not allowed the filed, "Reports" that ascertain to our own property. I quoted segments of the Data protection act, as well as legislation and regulations of the Sales of Goods Act of 1979 (amended,) which clearly state that I am well within my rights. I was quoted £110 for the screen repair but hell will freeze over before I pay that.
I'm without a phone now, I can easily get it back if I pay the fees. I have wrote a formal letter, as well as an email stating that they are in fact in breach of the Sales of Goods Act, as well as the Data Protection Act. I have given them a week to reply to my letter. I am going to be seeing a solicitor in the coming days, as well as the CAB (Citizens advice bureau,) just to get support.
To reiterate this thread: I have not damaged my phone in any way. This is clearly a manufacturing defect which O2 are held responsible for, (See the Sales of Goods Act. The retailer (In this case O2,) is held liable for checking every product they sell.)
I shall keep you kind folks posted as to what happens. However, for now; I am not paying my pay monthly bill until this is sorted. As I told the O2 representative this; I was informed that I would have legal action taken against me. What do I say? Bring it on.
EDIT: https://www.youtube.com/watch?feature=player_embedded&v=dc9c5YFyovU <--- This video shows what the Galaxy Note 2 can withstand. This is my silver lining to win this case. The phone is not for the purpose of, despite what Samsung say. Win
Not taking sides, but I'll say this; a similar thing happened with my HOX but HTC sent me a brand new one. I've yet to have a problem with my Note but can only hope Samsung will be as good as HTC with returns. But for every good case you hear of a bad one.
Regardless - I feel your pain. Good luck.
BTW I bought both my OneX and my Note via O2 (yes I have 2 running redundant contracts) but I didn't go through O2 with my problems. I'd rather slam me knob in a car door.
Sent from my GT-N7100 using xda app-developers app
jetsetwilly said:
Not taking sides, but I'll say this; a similar thing happened with my HOX but HTC sent me a brand new one. I've yet to have a problem with my Note but can only hope Samsung will be as good as HTC with returns. But for every good case you hear of a bad one.
Regardless - I feel your pain. Good luck.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Cheers man. When you drop a phone, you'd expect the screen to spider. This is not the case. It's an immaculate hairline fracture. I'm debating whether to get them to send it back to me, so I can take pictures and document it further. During this, I can get it repaired third party and charge O2. I really don't know until I get a reply. All I can say is i'm fuming.
I would focus some attention to how apple deal with hairline cracks on their handsets and ipod touch's. They can tell what is caused from a manufacturing defect and what is accidental damage.
Also ask if O2's own repair facility checked the phone or Samsung themselves. If not the later get the phone back and send it Samsung.
S.
Sent from my Samsung Note II.
Tomo1971 said:
I would focus some attention to how apple deal with hairline cracks on their handsets and ipod touch's. They can tell what is caused from a manufacturing defect and what is accidental damage.
Also ask if O2's own repair facility checked the phone or Samsung themselves. If not the later get the phone back and send it Samsung.
S.
Sent from my Samsung Note II.
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Click to collapse
It's O2's repair center that have my phone. I can't send it to Samsung, as they aren't binded by the regulations which I have described. O2 are in breach of 3 regulations, all in one day.
I have since resent another email showing the video that I posted in my edit. This video depicts the durability of the Galaxy Note 2. This alone is evidence that the device is not fit for the purpose of, which - Under the Sales of Good Act 1979 amended, I am entitled to repair / replace / refurbishment / refund FREE of charge as I, as a customer; Am not satisfied with the quality.
I must admit, as much as I hate Apple - Their procedure for repair and replacement is vastly superior than Samsung's.
I've since found out that this also falls under the EU Directive 1999/44/EC
(If a defect appears during the first six months following purchase the consumer will not have to prove the product was defective at the moment of delivery. The onus will be on the seller to prove the product was without defect. A consumer will have up to two months following the discovery of the fault to inform the seller. If a defect becomes apparent within the two, or one year, period depending on the type of goods, then the consumer has the right to choose a remedy using the following hierarchy. They can
· Demand repair or replacement within a reasonable time and without any significant inconvenience. (Free of charge repair refers to the necessary costs to bring the goods “back to conformity”)
· If this is impossible, unproportionate or cannot be done within a reasonable time or without significant inconvenience then the consumer can demand a price reduction or can rescind the contract (though not if the defect is minor)
All these rights are free of charge to the customer.)
Basically, as it's been 3 months - O2 HAVE to prove that I caused the damage, which will never happen - AS I DID NOT DO THE DAMAGE lol... I resent an email containing hundreds of links with similar devices (All Samsung ironically,) so shall see what happens. Looking optimistic now it's time for bed!
I'm not talking about the regulations though, Samsung will have the expertise to say if it's a manufacturing fault or consider it accidental damage. Why not give them a call and ask the question.
You can send the phone to an authorised Samsung repair center yourself. Get the phone back and get the details from Samsung of your nearest center.
S.
Sent from my Samsung Note II.
Tomo1971 said:
I'm not talking about the regulations though, Samsung will have the expertise to say if it's a manufacturing fault or consider it accidental damage. Why not give them a call and ask the question.
You can send the phone to an authorised Samsung repair center yourself. Get the phone back and get the details from Samsung of your nearest center.
S.
Sent from my Samsung Note II.
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I'm aware that I can go directly to Samsung, however if I do; I wouldn't have a leg to stand on. I would have to prove, that it is in fact a screen defect.
Samsung themselves have stated that LCD's are not covered by warranty, and will cost to have it repaired. The amount of threads I have read regarding Samsung products and Samsung not giving a damn astounds me.
Anyway, as I've stated, my issue at hand is with O2, who are the retailer. It is their job to ensure that all products which are sold via them, don't have any deficiencies. Now, we all know that retailers don't inspect their products - hence the reason why they usually repair / replace straight away.
The O2 repair center, as far as I believe - have contracts with manufacturers and follow their guidelines as to what can be repaired under warranty.
I'm being pedantic and doing this by the book. I will not let myself get bullied in to submission. The majority of customer's don't want the hassle, they're also unaware of their statutory rights.
I appreciate what you're suggesting, however in my case - going straight to Samsung is a bad move.
I've since emailed the CEO, CFO and COO of O2 UK. I figured why stop at the boss? I shall await further contact and shall keep this thread updated.
Suicidal Chicken said:
I've since emailed the CEO, CFO and COO of O2 UK. I figured why stop at the boss? I shall await further contact and shall keep this thread updated.
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I too have been experiencing same issue as Op. no physical damage no abuse on my part (phone is literally 6 days old at this point). Taking it to my carrier seems hopeless so I called Samsung and they gave me waybill and incident report. Contmplating sending to them now or just fix on own, as I have seen Siii owners do with removing just the glass.
What you guys think?
jay_droid said:
I too have been experiencing same issue as Op. no physical damage no abuse on my part (phone is literally 6 days old at this point). Taking it to my carrier seems hopeless so I called Samsung and they gave me waybill and incident report. Contmplating sending to them now or just fix on own, as I have seen Siii owners do with removing just the glass.
What you guys think?
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Get in touch with your provider's CEO. Seriously, the higher you go; the better your experience shall be.
Sounds like a fault in the glass from the start, the pressure of touch on the screen over time has caused the minute fracture to enlarge.
You'd be hard pressed to cause it to do that from dropping it, dropping something on it, flexing it etc. - in those cases I would assume it to just spider.
Does the Otterbox have a rigid front cover? If so, any possibility it could have applied pressure unevenly?
kempas said:
Sounds like a fault in the glass from the start, the pressure of touch on the screen over time has caused the minute fracture to enlarge.
You'd be hard pressed to cause it to do that from dropping it, dropping something on it, flexing it etc. - in those cases I would assume it to just spider.
Does the Otterbox have a rigid front cover? If so, any possibility it could have applied pressure unevenly?
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My friend has emailed me pictures of when he dropped his Galaxy Note 2. There is spidering all over the screen as well as impact damage.
We know this to be true, I just hope the CEO's assistant can kick some ass.
The otterbox doesn't apply much pressure at all, there's no way that could cause the crack even if it had a vice grip. I'm just waiting patiently.
Suicidal Chicken said:
Get in touch with your provider's CEO. Seriously, the higher you go; the better your experience shall be.
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Here's the thing I work for my provider in another department separate to mobile. I don't think going that far is gonna go over well
Sent from my SGH-I317M using xda app-developers app
jay_droid said:
Here's the thing I work for my provider in another department separate to mobile. I don't think going that far is gonna go over well
Sent from my SGH-I317M using xda app-developers app
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Haha, oh **** man. I really don't know what to suggest. I would still say getting in contact with the CEO as a customer would get you somewhere. Despite the fact that you're an employee of your service provider,
Hi ,
O2 quoted £110 for a repaire. Are you aware if that was the actual replacement of the front glass or just a fix? Due to me recently cracking the front glass on my note 2 I have to send it to samsung to have it repaired and fixed and cwnt find a clesr answer as to how nuch they will charge. Down to your issue its poor customer service on o2's part. From what you have said they will be forced to show you the information unless of course they have t&c's in their contract agreements. But to be fair I used to work for Orange and they would issue copies of the repair reports as far as I am aware.
I hope you get the resolution your looking for .
J
Sent from my GT-N7100 using xda app-developers app
jordanprudent said:
Hi ,
O2 quoted £110 for a repaire. Are you aware if that was the actual replacement of the front glass or just a fix? Due to me recently cracking the front glass on my note 2 I have to send it to samsung to have it repaired and fixed and cwnt find a clesr answer as to how nuch they will charge. Down to your issue its poor customer service on o2's part. From what you have said they will be forced to show you the information unless of course they have t&c's in their contract agreements. But to be fair I used to work for Orange and they would issue copies of the repair reports as far as I am aware.
I hope you get the resolution your looking for .
J
Sent from my GT-N7100 using xda app-developers app
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Hey man. I don't know at all, I've not been told anything regarding what needs replaced or repaired. I imagine that it'll be the whole Glass, LCD and Digitiser replacement as their "engineer's" are pretty incompetent. I've checked the T&C over and over again, there's nothing that says i'm not entitled to reports, even if there was - Under the Data Protection Act I'm entitled to it. It's been a whole f*ck up and I woke up today, with the feeling of, "F*ck it;" You know? I'm only still fighting as it's principle.
Suicidal Chicken said:
Hey man. I don't know at all, I've not been told anything regarding what needs replaced or repaired. I imagine that it'll be the whole Glass, LCD and Digitiser replacement as their "engineer's" are pretty incompetent. I've checked the T&C over and over again, there's nothing that says i'm not entitled to reports, even if there was - Under the Data Protection Act I'm entitled to it. It's been a whole f*ck up and I woke up today, with the feeling of, "F*ck it;" You know? I'm only still fighting as it's principle.
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Fight till the end. Mother ****ers!
Sent from my Note II using Tapatalk
Do you have any pictures of the crack? I only ask as I have had a VERY similar thing happen to my Note 2 also from O2. My defect (because that's what it is, I haven't caused this, haven't dropped it etc) looks like a smudge in the bottom right hand corner of the screen and if you wipe with a cloth it seems to disappear. But if you wipe the screen with a wet finger you can clearly see what appears to be a single hairline crack from the edge of the screen across the corner of the phone to the home button. 1 hairline crack. Now you can't feel this crack with your fingernail and you cannot see it with the screen on. It's almost like there is a smudge under the screen but if you wipe it enough with a cloth it does disappear (it's very strange). Most people can't even notice it I have to point it out to them.
I did contemplate sending it back to buymobilephones.net under their 30 day warranty but I've heard horror stories of phones going missing, getting a refurbed one back that was worse than the one they sent or them saying I've done it and charging me for repair etc. I've decided to live with it and if it gets any worse I'll claim on my insurance. I'm just curious to see if it's a similar issue to what you have.
I'll try and take a picture but tbh I don't think you'd be able to see anything as it's hard enough when looking directly at it. But I know it's there, and that annoys me slightly.
quertiy said:
Fight till the end. Mother ****ers!
Sent from my Note II using Tapatalk
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Hell yea brother!
iouk said:
Do you have any pictures of the crack? I only ask as I have had a VERY similar thing happen to my Note 2 also from O2. My defect (because that's what it is, I haven't caused this, haven't dropped it etc) looks like a smudge in the bottom right hand corner of the screen and if you wipe with a cloth it seems to disappear. But if you wipe the screen with a wet finger you can clearly see what appears to be a single hairline crack from the edge of the screen across the corner of the phone to the home button. 1 hairline crack. Now you can't feel this crack with your fingernail and you cannot see it with the screen on. It's almost like there is a smudge under the screen but if you wipe it enough with a cloth it does disappear (it's very strange). Most people can't even notice it I have to point it out to them.
I did contemplate sending it back to buymobilephones.net under their 30 day warranty but I've heard horror stories of phones going missing, getting a refurbed one back that was worse than the one they sent or them saying I've done it and charging me for repair etc. I've decided to live with it and if it gets any worse I'll claim on my insurance. I'm just curious to see if it's a similar issue to what you have.
I'll try and take a picture but tbh I don't think you'd be able to see anything as it's hard enough when looking directly at it. But I know it's there, and that annoys me slightly.
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Sorry mate I don't have a picture. I too couldn't feel it with my nails. I had an email arrive yesterday but was since "returned" with the message, "Sorry, I did not mean to send this email." I was left in state of confusion and contempt, to which I replied with a single word - "What?!"