Warranty Information Question - Venue Pro General

Okay, so I dropped my Venue Pro a whole three feet and someone it now has 3 hairline fractures under the screen and it won't boot. Does anyone know If the limited hardware warranty covers this or am I **** outta luck? Id be willing to send it in to Dell for repair even if I have to pay because I dont want to feel like I just wasted $500. I bought it on Dec 1st, and it was delivered on the 22nd.
Alright now it boots, but now my screen displays fractures images in weird colors.... Could I somehow pay Dell to replace my screen?
Ill upload pictures tomorrow.

Call Dell. If you didn't buy insurance, you're hosed.

I cant even pay to get it fixed if I didnt get insurance?

if it was a laptop you could pay for repair but in that situation do to the lcd cost you would end up paying almost as much as purchasing a new laptop
not sure what dell offers for phones though fof

Related

what are my chances?

i have the 8525 through ATT and the screen is broken. there is no display and on the bottom left of the screen it's black.
I called ATT to do a warranty exchange and the lady read the Terms and conditions and said that they might say it's physical damage and charge me $500. The only problem is that i won't know until they charge me.
What are my chances that they do charge me and if they do, what are my chances that i can get the $500 credited back?
I'd rather spend the $170 and send it to HTC to get repaired instead of the $500.. in a day or two i'll be receiving my new handset, but i was thinking of just shipping them back the new unit.

			
				
ill go for the $170 route or cheaper.. personally i would not take a chance on a $500 charge. id rather get me another device if that was the case.
my .02
Thats obviously physical damage... Unless you can prove otherwise.
Damaged LCD
i have a broken screen to. i bought the parts i need and they will be arriving in a week.
http://search.ebay.com/search/searc...d+D9000+OEM+LCD+Screen+++Digitzer+&category0=
if you want to get a replacement also read my thread, a few nice people there, i will update it as things happen
http://forum.xda-developers.com/showthread.php?t=326824

Cracked Streak Screen...Dell cant fix

so my streak just broke. it fell out of my pocket and hit the ground and cracked the screen. i call dell and ask if they can repair andd they tell me at this moment they have no repair center for the streak, so i have to buy another one. but im not going to buy another, im just going to at t and getting a samsung captivate... Any thoughts????
Thoughts about you buying a Captivate?
Thoughts about the whole situation...is there any thing I can do to get my streak replaced or something and if switching to the captivate would be a good move
Sent from my Nexus One
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
yea they told me the same thing, no repair center. how can that be possible.
Oh! I am shocked. The company that is run by Mr. Accounting Irregularity himslef, the king of crappy capacitors, Michael Dell, is taking money for extended warranties to a product that they cannot repair anywhere. This is truly unexpected.
Just say no to Dell!
http://www.economywatch.com/in-the-...ss-practices-documented-in-lawsuit-05-07.html
http://www.huffingtonpost.com/2010/07/22/dell-paying-100-million-t_n_656234.html
ohly smoke! that is sad...............
look on the bright side. you can get a new dell streak now for under $500 with tax through dell
http://www.logicbuy.com/deals/dell-streak-5-inch-touchscreen-android-smartphone/23638.aspx
If it's a guarantee problem they replace it without any quibbles, if it's not you'll just have to wait. The Streak is flying off the shelves faster than they can make them so there are no spare parts available just now. Eventually you'll see parts start appearing and then maybe Dell will start a repair service.
So do you think that eventually they will be able to repair a cracked screen or not
Sent from my Nexus One
I think just what I posted... maybe.
yea but the cracked screen specifically, would it be possible to fix
Writing now from the cracked screen streak as well. Dropped it this evening from the height of about 1.5m to the concrete, right across London abercrombie and fitch. The screen is all covered with spiderweb of cracks but works flawlessly as LCD board survived without any issues. The chassis of the phone proved itself to be rigid armed there is only one scratch mark right where the impact took place. Everything works, when I dropped my streak a friend of mine was calling, so I just lifted it up and answered the call and only after I finished I burst into tears going to carphone warehouse tomorrow, hopefully they will replace the screen for me.
Damn. Still so painful.
Sent from my Dell Streak using XDA App
jsalamy said:
it really sucks that they can sell a device with no repair options for the customer to pay for I have registered a complaint with my credit card compnay about the purchase with no service options. They stated to me that they had no repair center for the streak i asked them how do the justify the one year warranty with no repair option. i so miss my streak been dead as **** for a week.
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Click to collapse
I just got a letter back from Amex with an RMA number for dell. They are refunding the total amount of the streak to me.
Dell replaced mine without a problem
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn't even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
Since all Streak's bought from Dell include a 1 year warranty, why not just tell Dell it won't power on anymore (or something that makes them believeit's a defect covered under warranty). Mine came with something like a 1 day exchange, so by the time you get a replacement and mail back your broke Streak, there is nothing they can do about it. That way you could even blame whatever company they tell you to use for shipping.
Sent from my Dell Streak using XDA App
Dell is sending me another phone
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn't that bad, I wonder if I should have waited. All and all I am pertty happy.
Cracked screen!
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
I posted an ebay link in another thread (don't remember which). Actually it's not a link but an item number you can search. you can order replacement screens/glass and it comes with DIY instructions on replacing it.
neotarum said:
Hi,
I have also crakced my screen - well my 1 yr old son did!
I have just emailed O2 asking if they do repair them. As I have no insurance, I am expecting to pay up to £150.
Like above, I can use the touch controls too, but just have the bottom all smashed up and waiting to cut my finger-tip!
Anyone had their screen replaced from UK? How much did it cost?
Thanks!
Click to expand...
Click to collapse
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
Thanks guys for the quick responses! I will get back if/when fixed.
Sent from my Dell Streak using XDA App

i have to pay for touchscreen problem?

i have had an evo since the day it came out, and about a month and a half ago i dropped it on the ground. the screen shattered, and i didn't have insurance. at the time the sprint guy said it wasn't a big deal, because the cost for repair was about the same either way. i paid about $130 and it was fixed half an hour later.
lately, about a month and a half later, i noticed some weird issues with the touchscreen. it was jumping around as if i had my finger on it when i wasn't touching it. i formatted the sdcard, did a factory reset, wiped everything, and loaded a stock rooted rom on it. it was fine for a couple hours, then i noticed the issues again. random scrolling, opening apps when i wasnt touching the screen, etc. i noticed the Y and G keys are now not working. i downloaded a screen test app that records where you have touched the screen with a white line. while sliding my finger up and down all across the screen, there is a noticeable band running vertically across the general area of the Y and G keys that does not record any touch activity even if i slide my finger there.
i took the phone to a sprint store and showed them. they asked if i had insurance and i said no. they said "well you could get insurance and then have it repaired for $35." i asked "why should i have to pay to have something repaired that i didn't break? the replacement screen is obviously defective." the guy said "well you should have insurance." and i again said "why do i need insurance for something that went bad on its own?" and he said "you had the repair done over 30 days ago so you'll have to pay to have it repaired again."
i have no idea why i should have to pay for repairs for a phone, regardless if i have insurance or not, when i didn't do anything to damage the phone. im going to go to the actual repair store here in chicago, but i doubt theyll say anything different. if they can't repair it for free, im seriously considering switching to a different phone company. this ridiculous service/repair policy along with the horrible battery life (the guy actually asked how my battery life was and tried to sell me an extended battery, and also tried to sell me a case... neither of which i care about), ridiculous $10/month fee, and lack of built-in tethering makes me want to switch back to tmobile which was a great company when i had the G1.
does anyone have any tips they can give me to get this fixed for free? or is that a hopeless idea?
thanks.
When you had the repair done, I'm sure there was a warranty period on the repair itself. Do you have any documentation showing what that timeframe is? It seems to me that if the screen repair warranty is up, you may be stuck paying for the new repair. Have you tried calling sprint with *2 and explaining the situation? I went through a similar situation with the screen developing a large white spot. It took many calls to *2 until somebody was willing to work with me. Try that. If you are not getting the answers you want, hang up and call right back. My persistence worked out eventually, but like I said, it was a time-consuming ordeal. Good luck.
i understand that there was a warranty associated with the last repair, but it still doesn't make any sense to me that a problem i am having with the screen has nothing to do with anything i did. the shattered screen is not the problem (the screen did not get shattered again, which was what the original repair was for). the touchscreen is simply not working properly. am i supposed to get insurance, pay for that each month, and then pay $35 now and again every 45 days if the problem continues? doesn't make much sense to me, but that seems to be how sprint operates. i will take your advice and call *2 after i get turned away at the actual repair facility that i'm on my way to now. thanks for your advice.
Go to another store and show them the problem but do not mention anything about the screen being replaced before, unless they noted your account. Hopefully they could replace it/fix it under warranty
Welcome to Sprint's "screw the customer" routine. Ive dealt with similar issues in the past.
Like others have said, the repair they did should have a warranty to it, just like if you go to get your car fixed, it usually has a 90 day warranty on the fix itself. Go back to where they fixed it, and talk to the manager. Explain your situation, that the repair obviously was faulty.
If that doesnt work, call *2, and ask to speak to account services. Explain your situation to them, how you are not at fault here, and shouldnt be treated this way as a valued customer. Tell them you will cancel your service if they dont help you resolve this issue. When you tell them that, they will bend over backwards to keep you, and hopefully send you a repacement phone.
I would say your best bet is calling *2 several times and trying to get a person who will help. Usually if you bounce around enough you may get lucky. Although, I have noticed that over the last 6 months they have really tightened down and become less willing to make exceptions. But these situations is what the insurance is for. If your phone was defective in the first 30 days, Sprint would repair it or replace it for free regardless of insurance, after that it's on the customer if you don't have insurance, regardless of the issue. If you had insurance right now you could get it replaced free with no deducible. I had a similar problem with my original EVO that I had since launch day last month. The touchscreen would just start clicking in the middle of the screen all on it's down. I have the insurance, so they replaced it with no questions asked. Your situation is sort of like a laptop, they only come with a certain warranty, and then if it breaks after that it's on you to fix it unless you have extra insurance or an extended warranty regardless of why it malfunctioned. I'm not a big fan of extra insurance either, but on a phone it is really worth it. Also, I am pretty sure ALL phone companies have the same sort of policy when it comes to fixing phones, so I doubt going to a different carrier would help you any. If your phone breaks without insurance through any provider after 30 days its coming out of your wallet. I would say, you might as well get the insurance and pay the $35 to get it fixed. That sounds like a good deal to me, because last night I broke the glass on my second evo, and with insurance the deductible to replace the phone is $100... so $35 sounds like a deal to me. If you don't want to do that, the only other option I see is going on eBay and buying a new screen/digitizer for $49 and putting it in yourself.
wmblalock said:
I would say your best bet is calling *2 several times and trying to get a person who will help. Usually if you bounce around enough you may get lucky. Although, I have noticed that over the last 6 months they have really tightened down and become less willing to make exceptions. But these situations is what the insurance is for. If your phone was defective in the first 30 days, Sprint would repair it or replace it for free regardless of insurance, after that it's on the customer if you don't have insurance, regardless of the issue. If you had insurance right now you could get it replaced free with no deducible. I had a similar problem with my original EVO that I had since launch day last month. The touchscreen would just start clicking in the middle of the screen all on it's down. I have the insurance, so they replaced it with no questions asked. Your situation is sort of like a laptop, they only come with a certain warranty, and then if it breaks after that it's on you to fix it unless you have extra insurance or an extended warranty regardless of why it malfunctioned. I'm not a big fan of extra insurance either, but on a phone it is really worth it. Also, I am pretty sure ALL phone companies have the same sort of policy when it comes to fixing phones, so I doubt going to a different carrier would help you any. If your phone breaks without insurance through any provider after 30 days its coming out of your wallet. I would say, you might as well get the insurance and pay the $35 to get it fixed. That sounds like a good deal to me, because last night I broke the glass on my second evo, and with insurance the deductible to replace the phone is $100... so $35 sounds like a deal to me. If you don't want to do that, the only other option I see is going on eBay and buying a new screen/digitizer for $49 and putting it in yourself.
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Under the new Sprint policy revealed here on XDA, isn't a non-TEP screen replacement, or anything else, $35 per job?
Update:
I went to a Sprint repair store (can't go to the original one because I moved across the country). They took the phone to the back room and came out five minutes later. The guy said "the tech said to get that touch screen test app off your phone because it isn't a good representation of what's wrong" ... I said "okay, well that section of the screen is clearly not accepting touch input" and he said to call a 1800 number to do a factory reset (?!) so I left and called that number and it was disconnected. haha.
I called *2, went through a bunch of menus, and it told me to call some 1800 number from a different phone. I got some guy who walked me through a factory reset which of course did not work. He said he would connect me to tech support, who I thought I was already talking to. Told her the problem and that the reset didn't work. She said it was a hardware problem and I said yes, and said I know it isn't her fault but that I didn't think it was fair for me to pay for a defective screen. She said she was making some notes in my account and was going to transfer me to an escalation manager. That person listened to my complaint again which I tried to word in a polite way. I didn't threaten to cancel my account but was ready to say something. I told her I would like to have a replacement phone since this one seems to have issues. She asked if it had been replaced before, I said no. She asked for my mailing address and email and put me on hold for about five to ten minutes. During that time, I got an email outlining my exchange order.
The exchange order notes that I could have to pay $75 to $125 for the replacement as well as some other fees, but she never mentioned anything about me paying at all so I'm prepared to call up and complain again if they try to charge me. I mean, I realize that's a policy but they never mentioned fees on the phone. I mean, i might as well have paid the $35 if I didn't mind fees.
Another thing to note is that when the guy at the store came out of the back room he had the battery cover off my phone and said the sensor showed it had gotten wet. I have never gotten it wet, and he said it was my fault if I kept it in my pocket. I will call and complain again if they charge me for returning a wet phone, because its not my fault if its such a poor design that minor sweat or pocket humidity can make it malfunction! I don't mean to nitpick but come on HTC...
one thing i HATE about calling any tech company getting shifted around to this person then to this person etc etc
wrb123 said:
i have had an evo since the day it came out, and about a month and a half ago i dropped it on the ground. the screen shattered, and i didn't have insurance. at the time the sprint guy said it wasn't a big deal, because the cost for repair was about the same either way. i paid about $130 and it was fixed half an hour later.
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Click to collapse
Did you ask them what kind of warranty they provided with the repair?
No, I didn't (and still don't) think it mattered. If I break something, like I did, I expect to pay for it or have insurance cover it. Since I didn't have insurance, I was okay with paying. While I don't expect a repair to last forever, I think it is reasonable to expect the phone be repaired to like-new condition or with a new screen. Then, if I use the phone normally, with or without insurance, I expect the phone to function normally for at least the length of the contract.
Expectations and reality are two different things. Why don't you call the store and ask them how long they warranty their repairs and go from there.
Sent from my PC36100 using XDA App
I don't know what this guy is talking about! First with how much this phone cost why wouldn't you have insurance on it! It only equals 85 bucks for the year way less then the price of a new or used phone even with the 100 you have to pay to get a replacement your still making out good! I jumped in the pool with my phone and even though it still worked I got a replacement for a 100 no hassles! And my screen went hay wire on the replacement and when they couldn't repair it I got another one for free! I dropped my phone and damage the front facing camera took it to the Sprint store and got it fixed for free! So stop being cheap and get insurance
Sent from my PC36100 using XDA App
I am already getting a replacement phone for free, without insurance, if you read the entire thread.
As far as "being cheap" and "just getting insurance" you are citing two incidents where you caused damage to your phone. I agree that you or I should be expected to have insurance to cover damage to our phones that we cause. I am talking about a screen defect (I didn't drop my phone a second time and crack the screen a second time - the screen stopped accepting touch input in a huge area). people should expect more from electronics manufacturers and the phone companies that essentially work with them by accepting and promoting new phones. Electronics used to last, even when they had moving parts. Now we have a generation of people who are fine with devices that frequently go bad and having insurance to cover it. It seems to me Sprint and HTC are the cheap ones, pumping out thousands of the next "iphone killer" with poor batteries, screens, usb ports, etc.
The "issue" you are having with Sprint is that they no longer cover in warranty repairs at no cost. The phone comes with a 1yr warranty thru HTC. If you would like free in warranty repairs call HTC. Good luck with that one by the way. Normally you are responsible for shipping the device to the manufacture and you would be obviously without your phone for the duration of the repair. The manufacture usually inspects the phone much more closely as well. When I worked at another carrier we used to receive photos of corrosion internally of equipment that they determined was not repairable. Even though the external indicators showed no such damage.
If you have TEP $7/month you would receive replacement equipment for in warranty repairs if it can not be repaired by an in store technician. TEP covers all manufacture warranty and non-warranty items in house. If it is board level damage, water damage, lost stolen, or broken beyond repair it will be replaced by asurion for the $100 deductible.
Any warrantied item without insurance will cost $35 for sprint provided repairs. Exception being software updates. If the phone is out of warranty all repairs, software updates, etc will cost $35.
The incident when my phone went on the fritz and was doing the same screen things yours was I got a replacement free of charge!
Sent from my PC36100 using XDA App
My "issue" is also that sprint was providing in warranty repairs for one year when I bought this phone. Now they're trying to change that and then saying "oh just get insurance because its a good idea and would cover this." No. I'm getting a free replacement which is what I deserve. There is another thread that explains this change in policy.
bnick007 said:
The "issue" you are having with Sprint is that they no longer cover in warranty repairs at no cost. The phone comes with a 1yr warranty thru HTC. If you would like free in warranty repairs call HTC. Good luck with that one by the way. Normally you are responsible for shipping the device to the manufacture and you would be obviously without your phone for the duration of the repair. The manufacture usually inspects the phone much more closely as well. When I worked at another carrier we used to receive photos of corrosion internally of equipment that they determined was not repairable. Even though the external indicators showed no such damage.
If you have TEP $7/month you would receive replacement equipment for in warranty repairs if it can not be repaired by an in store technician. TEP covers all manufacture warranty and non-warranty items in house. If it is board level damage, water damage, lost stolen, or broken beyond repair it will be replaced by asurion for the $100 deductible.
Any warrantied item without insurance will cost $35 for sprint provided repairs. Exception being software updates. If the phone is out of warranty all repairs, software updates, etc will cost $35.
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Click to collapse
That's a good explanation of what changed. It actually used to be like this way back in the day wth Nextel before the merger - you could get a warranty replacement for free, or you could pay $35 for the convenience of walking into the store and picking it up the same day. I'm not sure when it changed to free warranty repairs but you have to pay more for out of warranty repairs (first it was $35 or $55, depending on what's wrong, then later $99 for dumbphones and $119 for smartphones), but now it's essentially back to how it was to begin with.
Overall, It's probably a better value, and you're probably still better off without insurance. Think about it this way - suppose you keep a phone for 2 years, and it breaks once a year - once under warranty and once out of warranty. With the new plan, that's a total cost of $70 ($35 + $35). With the old plan, the first repair would be covered and the second wouldn't. so that'd be $119. Now obviously, that's a hypothetical, you probably don't need to get it repaired that often. but personally, I find that I generally don't need any repairs until I've owned it for a year or so anyway. So it's better for my purposes, although others might disagree.
Regarding TEP - in the long run you're not saving money unless your phone is lost or stolen, and even then you're out $100 for the deductible. Suppose you're phone is stolen once in the same hypothetical 2 yr period (since after 2 yrs you could get a discounted upgrade): You'll save $449.99 on a new phone at MSRP, but you will have paid $268 in premiums and the deductible. If your phone isn't stolen / water damaged / completely destroyed, you're out $168. I don't know about you, but in the last 11 yrs that I've owned cell phones, I've never had that happen - I've needed repairs, but have never been in a situation when I'd need to place an insurance claim. And the $35 you'll save on a repair with tep is only 5 months' premium - surely nobody needs a repair every 5 months!
The bottom line is that all insurance is a losing proposition in the long run - if it weren't likely that you'd pay more in premiums than you get in claims, insurance companies wouldn't make any money. Personally, i only insure those things that I absolutely can't afford to replace out of pocket - my car, house, health life, etc.
Anyhow, sorry to go on like that, but it's just a topic that's been bouncing around in my head recently.
(and a bit of fair disclosure, I'm a Sprint Nextel employee, but what I write here is purely my personal opinion)
Raheem387 said:
The incident when my phone went on the fritz and was doing the same screen things yours was I got a replacement free of charge!
Sent from my PC36100 using XDA App
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Click to collapse
Good deal
Sent from my PC36100 using XDA App
Good luck, I have to wonder though if the fight, frustration and possible disappointment is really worth it.

Now what?!

Now what?! After a month of having this phone! Something bad happened: I dropped the phone at my friend's house thus cracking the screen! Now what do i do?! Should I called dell to see if they can fix it? I love this phone & I would hate to just move on like this! P.S: Isn't the gorilla glass suppose to protect the phone from accidents like this?!
I am sure that Dell puts a warranty on your phone and you can get a replacement.
Gorilla glass is weak at the sides which probably means it will break when dropped a certain way.
but what would i tell dell? To get a replacement?
you're out of luck if its past 30 days. end of line. sorrry.
Generally manufacturers won't cover physical damage like that under the warranty - however, they may repair it for you for a fee. Probably cheaper than going out and getting a new phone.
just talked to dell! It will cost 249 + tax to replace my phone! Should i do it?
Yeah I talked to dell recently too. I figure I'd do if once I know for sure the thing has 512 megabytes of ram. Otherwise I would never be able to justify paying $700+ for a phone.

[INFO] Smashed my screen!!!!

I smashed my screen a couple of week ago. Dropped a heavy lamp onto it and the sharp top end went into the edge of the screen and shattered a large proportion of it (I'm not blaming the screen cos that would have broken any screen). Luckily bought cover for it and returned it for repairs, due back this week.
But here's the interesting part of the story. I was searching ebay for accessories and came across the following:
http://cgi.ebay.co.uk/ASUS-TF101-16...=UK_iPad_Tablets_eReaders&hash=item1c1b55c6e9
THATS MY TRANSFORMER!!!!
So rung comet and they told me it is repaired and will be ready to pick up this week.
How do I know its mine? I took a picture of it before returning and the cracks across the screen are identical.
I can only assume comet are replacing it, even though they are claiming they repaired it.
In thier terms and conditions, if a product is replaced by a new one then the remainder of the warranty then becomes void (only covered for repairs). But they haven't said anything about it. Guess thats good for me, new transformer and keep warranty.
Honestly, this sounds very worrying and maybe this is a suing job. Surely a company isn't allowed to sell your property. What if you had sensitive data on it for example? If you can prove it's yours as you say you can, it looks like an open and shut case to me.
If I were you I'd ask for a proper explanation from them and show them exactly what you are showing us.
Warranty? Warrant doesn't cover dropping crap on it. Insurance would, but not warranty.
Lamp impact damage isn't a manufacturing defect. How the heck did you get the retailer to repair/replace it? Did you buy a replacement or service plan with it?
Thats a good point. I was just excited about getting my transformer back.
But very true that i could have had sensitive information on it but thankfully factory reset it before giving it back (just in case something like this happened i guess).
Will take a picture in when I go to pick "my" transformer up and see what they got to say for themselves
my correction, it was a service plan i bought (insurance) I bought with it, about £109 for a year that covers accidental damage. And so glad I did
Bonus, I have the serial number of my Asus. Now this will be an interesting conversation when I go pick up my Asus and try to match up the the serial no.
I'm assuming you are in the UK. Not sure how things work there, but most insurance policies here say they can replace the device and it still takes away the warranty period. As long as they wipe the device, they can do whatever they want with it. Same thing as a return. ymmv, but i wouldnt expect any sort of compensation from a company that is holding up their end of the bargain (taking a broken tablet from you and giving you a non-broken tablet.)
I'm more annoyed about the fact that if they were going to replace it why have they kept me away from my precious Asus for 3 weeks, they have (or someone) has had time to put it on ebay even.
Otherwise not to fussed with a replacement and I think your right that they prob have kept their end of the bargain. Will scrutinise the terms and conditions later.
You'll probably find what's happened is Comet have taken your tablet, the underwriter of the service plan has agreed to replace for a new device, the store then retains the device (insurance write-off) and a staff member asks to buy it for, lets say £50 for this argument which is then a 100% profit for the store due to it being writen-off. This is similar to how PC World worked when I was there during college/uni years and why you see clearance stock with bits missing/damage to them at reduced prices. Oh and staff get silly discounts off damaged products as they generally couldn't sell some stuff, we had people getting laptops for £50 or cheaper on the odd occassion.
However remember this could just be a coincidence lol
Hi, didn't asus already had an accident happen warranty for this device? (seen this on a retailer website, it is for the netbook but it was put in bold: Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So not sure about it but usually asus have a pretty good warranty...
**EDIT: OOps, just seen it is only for us and canada... so uk may be different...
i hope they havent actually sold off your tablet, thats a joke, tell them you want to be compensated for the trouble this has caused, you could have had sensitive data on the machine. And you know they are selling your one online. Maybe the person with the ebay account is a dodgy comet employee.
im gonna follow and see what happens, i wouldnt be happy waiting when there are about 4 different honeycomb tablets to pick from now, and they have kept you without your one. the xoom was meant to be the first, but i didnt get one, as this was out first, xoom got delayed and to be honest, why have you had to wait at all.
I am dissappointed that I had to wait so long just to get a replacement, and hurts a little (i know its sad) to see my original transformer on ebay cos it was mine and i loved it.
But to be honest they have kept within their contract, which says if they can't fix it they will replace it. And repairs/replacements will take approx 3 weeks.
Nonetheless i will mention it when i go pick up my transformer on thursday and make a point of why I had to wait when they new they were going replace it atleast a week ago.
And just checked and it has been sold for £180

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