Database Users

ActiveSync 4.0 or 4.1 refuses USB connection to EXEC

Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.

Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.

Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.

I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !

This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.

I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!

Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.

I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.

Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....

Big ActiveSync Problem

I've bought today a Qtek S200.
IPL/SPL: 2.09.0000
GSM: 2.07.20
OS: 2.9.7.28
The first I did was a Hard Reset to the Qtek S200 and then...
Because of the problems with some application and antivirus I did a complete format to my computer. I just installed WinXP PRO SP2, all the updates from Microsoft Update, .Net Framework 3, Outlook 2002 and ActiveSync 4.1 (both came in the CD from Qtek). (I have also disabled Windows Firewall).
Then I think, I've done all the steps right (I think):
1) I connected the USB cable to de PC
2) I tried to plug the USB cable to the Qtek S200 when te PPC was OFF and nothing happened. Then with the Qtek S200 ON (in today's screen) I plug the other side of the USB cable and ActiveSync does not recognize my S200.
I dunno what to do to make ActiveSync syncronize with my Qtek S200, could you please help me???? I've been trying to syncronize for more then 6 hours (doing all the stuff...)
THNX,
Annita

Try this:
remove your activesync (de-install the software)
reboot your pc
turn on your qtek without the usb cable attached
plugin your qtek on the usb cable.
Does you pc find the device ?? (ding dong sound)
yes ? good, your pc finds it.
take out the usb again
install activesync 4.2
http://www.microsoft.com/windowsmobile/activesync/activesync42.mspx
try again, and see if it works.

My PC does nothing when I connect the S200...
Annita

If the USB cable connection does not work, it is possible to update ROM via Bluetooth ActiveSync syncronization????
THNX,
Annita

Annita said:
If the USB cable connection does not work, it is possible to update ROM via Bluetooth ActiveSync syncronization????
THNX,
Annita
Click to expand...
Click to collapse
It might work, however I would first look into why you usb doesn't work
when you plugin the usb cable, do you see the phone charge ? (led ontop change to orange) you might have a bad cable or you pc has a problem with the usb port (have your tried another usb port ? or removing all usb devices and only using the phone cable ?)

Yes to all.
When I connect the USB cable, the Qtek begins to charge the battery, and the orange led flicks.
I have tried on my PC and on my Laptop and didn't work in any of both.
I have tried with only he USB phone cable and did not work either.
Anyone has tried to update ROM via Bluetooth???
THNX,
Annita

Annita, make sure you have DHCP turned on on your PC. The virtual USB NIC should come up as 169.254.2.2, I believe. I was never able to get it to work without using DHCP on the PC side.

What is the virtual USB NIC????
Annita

When you plug in the USB cable, the PC creates a "fake" network adapter for the PPC and adds that to your list of network connections.
Just make sure DHCP service is started. Right-click My Computer -> Manage -> Services and Applications -> Services -> DHCP Client.

OK, the service was and is ON.
The thing is that I can syncronize via Bluetooth, but not with the USB cable (and I have the original cable and another mini-USB cable).
Annita

Bluetooth Activesync Sycronization will not work b'coz while upgrading, the phone resets itself, N it powers on in the upgrade process therefore, bluetooth of the phone will not be available then.
So, I dont its possible 2upgrade via bluetooth Activesync.

OK, thnx.
Annita

anita and the usb
anita, go to start setting control pannel, go to phones and modems and see the modems are installed there. windows (sh***t) store all the garbadge possible. can be that it identfy usb device like usb modem and put it on com 1 not that active sync works auto on com1. so check connection settings on activesync. + which use port you use? fron pannel or the rear of the PC?
is that a laptop if yes what model.
i'll try to help as much as i can
xman

ok, i have the same problem as you do, or at least a similar. i cant get my sync to work...
active sync 4.2
active sync says "critical communication error, try restarting your device", the active sync troubleshoot tells me that i dont have a ip adress (the link to microsoft does not work), although i have a network connection that my pc created (169.254.2.2). the active sync even appears in green.
my firewall and the win firewall does not interfere with this. switching off the firewalls does not improve this at all.
does anyone know a solution to this? thanks

I'll try what xmanmaster says, but I'm not at home until sunday...
Thnx,
Annita

Did this problem ever get resolved? I have the same issues, tried a wizard and a hermes. Not detected as a usb device, the charging light comes on. Both phones work on another PC. I have tried uninstalling activesync and rebooting phone/PC in every order I can think of.

UPNP (Universal Plug 'n Play) service is required
Hi all,
please make sure that the UPNP service is running on the desktop.
It's required for device detection as well as synchronisation with the WCE device.
A quite detailed description of all potential problems with ActiveSync can be found at Chris De Herrera's website.
BR,
N.a.D.

ActiveSync via bluetooth???

How can we have an activesync connection via bluetooth? I tried "connect via bluetooth" option from device's activesync, but I always get the " Cannot find an existing bluetooth partnership with a PC that supports Activsync. Would you like to set up a partenership now?" message and after the bluetooth settings screen appears in second tab with activate bluetooth. I create a partenership with PC several times, but never I got the activesync service.
I notice also that in activesync's connections option there is only USB and not Bluetooth selection.
If anyone succeed to make a bluetooth activesync connection, please describe how you managed it.

what OS do you use? vista?
it ist most likely a windows problem... I have the same problem using vista business! the upcoming SP2 should bring a solution to this because it's updating the windows bluetooth stack...

I' managed to connect finally. I tried with Windows XP and I have a bluesoleil bluetooth software. I searched for this in google and and I found a solution.
I didn't try in vista though.

Hi,
I've experienced a problem with Active Sync, not the same but it could be helpfull for you.
First of all, you need to switch on bluetooth on the two device as visible for others (on HTC and Windows).
Just click next... and everything will be installed automaticaly.
Where I've found an error, it's when I use active sync on my HTC it's says me that he can't find any device to connect to.
(I suppose you have the same problem)
First of all, go to device manager and configure the bluetooth device, unselect 'port com' or 'Active sync' on it.
Shutdown and restart your HTC.
Go back to Active sync on HTC, launch a bluetooth syncronisation, he will put again the same remarks 'Unable to synchronise'. Just click on select a device, go to your comuter and select the tabs synchronisation.
Tadam, it's working.
;-)

activesync not working through bluetooth

Hi,
do you know why my HD2 can sync only when plugged with usb cable and not with bluetooth? It has been correctly paired with my Win7 ultimate, but there is an ! on it in the device manger saying that no blueottoth device drivers has been loaded!
thank a lot in advance
M

I also get the device not recognised problem, but that's only for one part of the bluetooth stack - can't remember quite what it's for. Regardless, I am able to pair and use active sync with my 2 Windows 7 machines OK. I do have to use the active sync application on the phone to do it though - I can't just pair the devices then run active sync.

In the device center you have the possibility to setup your connection settings. Go to settings - connection settings - leave USB ticked - in the next connection possibility change bluetooth into com5 or com6 and you're ready to go.

I have kinda the same problem with Win XP and my HD2.
- I successfully paired the PC (Dell D820) and the Leo.
- I can successfully exchange files from the PC to the HD2 via bluetooth - but not the other way round (Leo says the PC does not support this ).
- I can successfully sync the Leo to the PC via USB cable.
- When I try to sync via bluetooth, HD2 says that the PC "does not offer any service that can be used with ActiveSync".
- Leo has incoming Bluetooth port set at COM1.
- XP has Bluetooth ports set at COM1 (incoming) and COM3 (outgoing).
Anyone out there has a clue?
Thanks.

I had to set com7 to make it work

I simply leave WMDC set to use "Bluetooth" and it works fine. Check that, then on the phone select the pc, in the BT manager, menu-> update, it should rediscover activesync and list activesync.

Hi,
I am facing the very same problem, please help...

Same problem here with Windows XP. Pairing is ok, discovering Activesync service fail. I never had this with my previous PDA.

kilrah said:
I simply leave WMDC set to use "Bluetooth" and it works fine.
Click to expand...
Click to collapse
WMDC?? On WinXP? Was that a typo or am I missing something?

vince2773 said:
am I missing something?
Click to expand...
Click to collapse
Probably that the original discussion was about Win7, so I assumed the rest was about it too
I didn't see your particular case was under XP, sorry.
But still, same went for XP, except replacing "WMDC" by "Activesync", and select the outgoing COM port your PC has assigned to the HD2 instead of "Bluetooth". NOT the one your HD2 shows as incoming.

Thanks for the clarification Kilrah (I didn't mean to be rude, I was just in a hurry).
Anyway, I tried as you said (which I had already done, but tried again just in case). No success with Bluetooth sync.
Guess I'll stick to the USB cable and wait till June when my new laptop comes in with Win7 and try again.
Too bad though. Bluetooth sync worked like a charm with my old Nokia. So far, this is the only major disappointment in 2 months with my HD2. Maybe it's because ActiveSync itself is a crappy app?

HTC Touch P3452 (256/128) Sync Problem

I have a problem synchronising my HTC Touch P3452 (also called T-Mobile XDA Touch / the model with 256 Rom / 128 Ram).
Simple: It doesn't work.
When I connect the USB cable the batterie starts being charged, but there is neither the typical Windows sound when an USB device is connected, nor does the "Windows Mobile Devices Centre" recognize the device.
When I try to start the active sync connection in the connection manager of the HTC touch it tells me to install the synchronising software first or to configure an exchange server.
Enabling or disabling the hook for "advanced network functions" in the "USB to PC" settings of the HTC touch connection options makes no difference.
Some infos:
ROM-version: 2.81.111.1 GER
Rom-date: 08/29/07
ExtROM-version: 2.81.111.103
I'm using Windows 7 Professional 64bit, DHCP-device-service is active, all updates are installed.
I'd try updating the firmware, but obviously it's not possible without a working active sync connection.
PS: My older HTC Touch P3450 (128/64) has no problem at all. I connect it, it starts synchronising. The HTC Touch 3452 is from a friend of mine and when I asked him he said he was able to synchronize, but under Windows Vista. I don't see why it shouldn't work in Windows 7.

Hi
Ì don't have Win 7 but I think I read somewhere you have to put it in compatibility mode with Win xp
Edit: a little search and I found this http://forum.xda-developers.com/showthread.php?t=519602
(you should try it too )

Put what in WinXP compatibility mode? The HTC? How. I never heard this was even an option.
Or do you mean the mobile device center? Why should I do that, it's a programm native to Win7 and it works with the older HTC, so normally it should with the never device, too.
And about your second link...well I already have Win7 (not the RC version) and the latest version of the windows mobile device center is already installed (came with the operating system). There is no windows update for that either, just checked.
I'll try to get my hands on a bluetooth-usb-stick, see if that connects properly. Unfortunately I don't own one...

I don't see any problem with my P3452 sync with Windows 7 Enterprise 64-bit Version. In fact it work instantly when I connect the USB cable to my laptop after I upgraded my laptop to Windows 7.
Did the cable connect properly? or the USB port on the phone itself?
How many pc the phone have sync to? I remember cannot be more than 2, but I might be wrong.

ahsiang888 said:
I don't see any problem with my P3452 sync with Windows 7 Enterprise 64-bit Version. In fact it work instantly when I connect the USB cable to my laptop after I upgraded my laptop to Windows 7.
Did the cable connect properly? or the USB port on the phone itself?
How many pc the phone have sync to? I remember cannot be more than 2, but I might be wrong.
Click to expand...
Click to collapse
It's only one PC and I think the cable connects properly, because the phone is getting charged when I attach the cable. On the other hand there is no Windows sound indicating a USB-device has been connected and the device doesn't show up in the workstation.
So it might be the USB connector which is broken (the cable worked without any problem on my older HTC so it should be okay). As the device is already a few years old I don't have any guarantee left.
On the weekend I will try to connect it via bluetoot with my brothers notebook (don't have bluetooth on my pc). If that works I will get me a cheap bluetooth usb dongle...

Also check pins aren't bent inside on the phone?

captainstu72 said:
Also check pins aren't bent inside on the phone?
Click to expand...
Click to collapse
They look okay to me. Nicely in a row, none is bent.

After some little trouble setting it up, synchronizing via bluetooth worked today.
Thanks for all the answers.