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Hi,
Three of my hardware buttons have stopped working. (Green/Red/Camera). I can tell they are not physically broken, because if the backlight is off pressing them turns it on.
I have done a hard reset of my phone, and these buttons still do not work.
Does anybody have any idea what the issue might be? And how I can fix it??
Thanks,
Have you installed any new programs recently? Re-flashed to a new ROM?
I tried out PointUI, which I think is what did it. I did not flash to a new ROM.
I did a hard-reset, so I would assume anything PointUI did should have been undone?
Update:
I found that if I repeatedly press the green dial button, the dialer does eventually come up. I don't understand this because it's clear the keypress is registered on the first press as the backlight turns on.
I also just tried flashed the ROM with a slightly newer version from my carrier, still no change. The buttons worked perfectly before today.
nayr2 said:
Update:
I found that if I repeatedly press the green dial button, the dialer does eventually come up. I don't understand this because it's clear the keypress is registered on the first press as the backlight turns on.
I also just tried flashed the ROM with a slightly newer version from my carrier, still no change. The buttons worked perfectly before today.
Click to expand...
Click to collapse
Nayr2,
I'm having the same problem, but it's only intermittent. I will let you know if I find the culprit. I just soft reset and they are working again. It seems to work for awhile and then they just stop working... Weird. I'm using OMJ's WM6.1 107.3 ROM. What programs have you recently installed?
DJ
I RMA'd my phone, it must be a hardware issue. I've started experiencing lockups recently as well.
Does your storage card work? I found that whenever the buttons stopped working the storage card disappeared as well. They must have a common chip that controls them.
nayr2 said:
I RMA'd my phone, it must be a hardware issue. I've started experiencing lockups recently as well.
Does your storage card work? I found that whenever the buttons stopped working the storage card disappeared as well. They must have a common chip that controls them.
Click to expand...
Click to collapse
Storage Card working fine... I did have some strange corruption issues with my storage card on some earlier ROMs... I'll look into it.
DJ
I'm having the same issues as the rest of you. The only program that I did install was PointUI. After removing it thats when it started acting up. When its off it won't charge and then when you try to turn it on it won't react to the power button.
Something with PointUI because I just installed it on my Tilt and it's doing the same thing.
I had the same issue. But I am sure that's hardware. Those three buttons stopped working. And in order to turn on the phone when it's shut off, I need to take off the battery and put it back in. Otherwise, the power button didn't work.
When I tried to update the ROM to the latest Sprint version, the update failed and my phone was totally dead. I looked into the forum and tried almost every effort but still couldn't bring it back to life.
I then got a new one.
Mine did the same thing, I had to get a new one.
i have the same problem on samsung omnia
did anyone find a fix for this?
Hey guys,
I've had my Touch HD for about 5 months now, and I noticed last week that it seems to jump into a constant-reboot-loop every 2 or 3 days now.
The only way to solve it is to remove the battery for 5-10 minutes, put it back in and turn it on.
While the device is in this strange mode, it generally reboots *just* before the "Loading Windows" screen.
I believe I was running Miri's v16 or v17 when it first happened, and I'm currently using EnergyRom HD, which appears to have the same problem.
When it first started happening I flashed from Miri's rom to EnergyRom, and also did a hard reset, allowing Windows to reinitialise itself.
Has anyone else had anything like this happen to them? I'm starting to get concerned that my incredibly expensive device is slowly becoming nothing more than a brick...
In this thread, Megawhopp had a slightly similar problem which was resolved by doing the following:
1. Turn off the phone
2. Put it in the bootloader
3. Re-flashed the custom rom
4. Immediately unplug USB cable and yank battery after 100% flash
5. Immediate hard reset via phone buttons
Try this and let us know how you get along!!
Thanks for the suggestion - I haven't tried it just yet, but honestly, I'm slightly skeptical
Also, I do all of my flashing via the SD card (BLACIMG.nbh), as I find it much more reliable than the USB connection method.
daniel.hunt said:
Thanks for the suggestion - I haven't tried it just yet, but honestly, I'm slightly skeptical
Also, I do all of my flashing via the SD card (BLACIMG.nbh), as I find it much more reliable than the USB connection method.
Click to expand...
Click to collapse
No probs, your call. Let me know anyhow if you get it sorted or not
Well, as I run Linux I've no choice but to do it the SD card way anyway, but I'll try the same test using the SD card method and see how it goes.
Thanks for the help, I'll let you know
Right well I carried out the steps using the SD card flashing method when the rebooting issue kicked in yesterday evening.
It took 3 attempts, but it seems to have sorted itself out again.
I've no idea if it's the steps that solved the problem, or just the luck of the draw though...
I had same problem, and I'm using default ROM without any 3rd party programs...
Just take battery out for 5minutes
then put it back, pressing the red reset button and then while pressing the red reset button press the power button release both and the phone will start and will work perfectly...
SuicideBE said:
I had same problem, and I'm using default ROM without any 3rd party programs...
Just take battery out for 5minutes
then put it back, pressing the red reset button and then while pressing the red reset button press the power button release both and the phone will start and will work perfectly...
Click to expand...
Click to collapse
Yup, that's exactly what I do. What I want to know is WHY it happens though
Looks like I still have this problem. I can't recreate it at will, and it doesn't seem to be caused by any particular action I'm doing at the time.
This is so bloody frustrating.
SAME PB
I have try out all:reflash rom/spl flash whith spl olinex /flash with uspl/
from storage card/ from xp and vista/ voodoo/cooking eggs........
Sreen smartmobility and reeboot ;a time bomb?
ankodo said:
a time bomb?
Click to expand...
Click to collapse
I doubt it - this is happening across multiple different ROMs
daniel.hunt said:
I doubt it - this is happening across multiple different ROMs
Click to expand...
Click to collapse
this pb coming up the first time with a original rom (orange france). on this time a softreset was enough for make the HD working
ankodo said:
this pb coming up the first time with a original rom (orange france). on this time a softreset was enough for make the HD working
Click to expand...
Click to collapse
Firstly, it's a "problem", not a "pb". You have a full keyboard in front of you, so why not use it?
Secondly, it's slightly worrying me now that this is happening for you on a *stock* ROM. I really hope this isn't a hardware issue, or I'll be in for a whole world of hurt
daniel.hunt said:
Firstly, it's a "problem", not a "pb". You have a full keyboard in front of you, so why not use it?
Secondly, it's slightly worrying me now that this is happening for you on a *stock* ROM. I really hope this isn't a hardware issue, or I'll be in for a whole world of hurt
Click to expand...
Click to collapse
sorry for "pb" another thing: HD is off;i put the charger in and 30seconds later he starts???
I got a similar problem using duttys 6.5 R4 , but only that rom.
Other roms work fine.
See my post here:
http://forum.xda-developers.com/showpost.php?p=4092524&postcount=1792
I'd appreciate it if you kept me updated with how you get on?
daniel.hunt said:
I'd appreciate it if you kept me updated with how you get on?
Click to expand...
Click to collapse
It looks like i fixed my problem by reformatting my sd card.
Read more here: http://forum.xda-developers.com/showpost.php?p=4097689&postcount=111
I had the same problem, I found when I had 3G shut off and I had no or low signal it would go into a constant reboot. I turned 3G back on and never had the problem again.
Give that a try, no need to hard reset.
Early I edit the HKEY_LOCAL_MACHINE\System\StorageManager\FATFS cache to 2048.
By now I can't start my HD2, it hang on HTC word with R,G,D code number and won't start on window.
Anything I can do for that?
pupa09 said:
Early I edit the HKEY_LOCAL_MACHINE\System\StorageManager\FATFS cache to 2048.
By now I can't start my HD2, it hang on HTC word with R,G,D code number and won't start on window.
Anything I can do for that?
Click to expand...
Click to collapse
I had to do 2 hard resets due to this tweak. Good thing i just got my phone and didn't lose anything but some some playing around with it.
My problem was a bit different though. It would start up but things won't load properly and seems the screen is not aligned(clicking on shorcuts don't do anything).
Anywhow, it seems this problem is affecting a lot of people, espcially ones with stock roms. I'd just stay away from this tweak for now.
Can't start my phone after Axlor 9.7 this rom ?
Hang on HTC and can't ive been restat it many times but all the same ! Help
sakis9 said:
Hang on HTC and can't ive been restat it many times but all the same ! Help
Click to expand...
Click to collapse
what in the?!
pupa09 said:
Early I edit the HKEY_LOCAL_MACHINE\System\StorageManager\FATFS cache to 2048.
By now I can't start my HD2, it hang on HTC word with R,G,D code number and won't start on window.
Anything I can do for that?
Click to expand...
Click to collapse
Did u try HR? If not try it should help
I got exactly the same problem! Don't know what to do. Can someone please help me!
Not much you can do except hard reset and not use that registry "tweak" next time. I too have run into this, and I cook my own roms... so yeah, some how this is not compatible with the newer rom bases.
Okay.. Thanks mate, how do i do this Hard reset? I think i have tried the most?? Can you please guide me?
take out your battery, put back your battery, while holding volume up and volume down together press power button, release when you see 3 color bars.
ozkaya said:
take out your battery, put back your battery, while holding volume up and volume down together press power button, release when you see 3 color bars.
Click to expand...
Click to collapse
thanks .. it works
thanks too! it work for me either!!
Hi guys,
my HD2 remains blocked after HTC word at starting. I did 2 consecutive hard resets (using Vol UP/Down and Power buttons) but the problem remains. Still doesn't start.
Can any one help me on how to make it starting?
Thanks a lot.
boot without external card
try resetting your HD2 without your micro sd card in the slot.
I had this problem before, if you boot your device without an SD card, you might get some errors, but your phone will start.
Then undo the registry tweak and reboot again with micro sd card in slot..
Let me know if it worked
p50kombi said:
try resetting your HD2 without your micro sd card in the slot.
I had this problem before, if you boot your device without an SD card, you might get some errors, but your phone will start.
Then undo the registry tweak and reboot again with micro sd card in slot..
Let me know if it worked
Click to expand...
Click to collapse
Thank you p50kombi for your help. I've already tried restarting without the m-SD card but it remained unsuccesful. I finally entered the bootloader USB menu and was able to flash my ROM. The problem was probably my Radio which was not compatible with the ROM (i aimed at testing different radio versions - now i know from which Radio version Leo 3.14 is compatible).
Many thanks to you.
i have the same problem ... i cant open my htc hd2 .. it stucks on HTC screen. i tried Hard reset (with buttons) but it doesn't work for me... can you suggest me any other way to reset my phone please ?
Thanks alot
manyq said:
i have the same problem ... i cant open my htc hd2 .. it stucks on HTC screen. i tried Hard reset (with buttons) but it doesn't work for me... can you suggest me any other way to reset my phone please ?
Thanks alot
Click to expand...
Click to collapse
MAybe a clue to what ROM/RADIO/SPL/ newly added software or tweaking was on the phone.
It seems that a lot of people have the same problem.And i was thinking that i was the only one... I had the same problem. After a hard reset started again but the problem comes back every time i try to add an application like Cookie Home tab or spb programs or what ever...
The strange thing is that i used Cookie home and a lot of programs since 7 months ago without a problem and i didn't do anything when the problem started.
I used to have HTC Touch 3g for 3 years and never had problems like this and i thought that is a good idea my new phone be another htc....Wrong decision..
Happy new year from Greece.
same issue but
ozkaya said:
take out your battery, put back your battery, while holding volume up and volume down together press power button, release when you see 3 color bars.
Click to expand...
Click to collapse
i didnt cook a rom just woke up today and acting wierd, goes to 3 color bar then nothing soft reset hard reset nothing..... now stuck on tmobile stick together ????
Hello,
I recently configured ActiveSync E-Mail on my HTC HD mini. Everything works fine until I power off and power on the device. The startup sequence is paused with the following text:
"Company policy has enabled device encryption. Startup is suspended. Select unlock to continue. Emergency calls: Press talk."
When I select Unlock then nothing happens (the button is pressed).
The device cannot be turned off by power off button (it only goes to sleep).
The problem is not solved by removing the battery, putting it back and powering on.
The only way to get the device working is to hard reset the device by the special sequence of keys.
Device: HTC HD mini
ROM: RUU_Photon_HTC_WWE_EastEurope_1.36.479.1_Radio_Signed_32.2803.05.06_0.63.05.36_Ship.exe
I reproduced this problem 3 times.
I downgraded from RUU_Photon_HTC_WWE_EastEurope_1.36.479.1_Radio_Signed_32.2803.05.06_0.63.05.36_Ship.exe to RUU_Photon_HTC_WWE_EastEurope_1.32.479.2_Radio_Signed_32.2802.05.06_0.63.05.35_Ship.exe which seemed to remove the problem. However, it appeared after several power cycles also on 1.32.
Any idea how to correct this?
I had exactly the same problem when I purchased the HD minn a few months ago. It happened 3 times in a row that I had to hard-reset and re-install for exactly the same reason (no unlock keys after start-up.) I called my corporate's IT department. They said they changed something on my MS exchange policy profile that may help. Frankly, I can't believe that this was the real root cause of the issue but ever since then it works fine. Never had this problem again for 4 months.
Sorry that I don't have a real solution for you.
CM
Thank you for you reply. May I have additional questions?
1. What ROM release do you have on your HD mini? As you had the problem a few months ago it might be 1.32, right? I have the problem on ROM 1.36 when I first time power cycled the HD mini. It survived many power cycles on ROM 1.32 until the last one which caused the problem again.
2. Is there any chance asking your corp. IT dept. about the change they did?
==
edit:
It seems that the responsible one is HTC Sense. I upgraded from ROM 1.32 to 1.36. I decided to test this with HTC Sense turned off. The problem is no longer present on 1.36 when HTC Sense is off. However, it is a workaround only. I informed HTC support and I hope they will fix it.
Same problem as the others, only I found the cause!
Everything works fine on mine (1.36) until I change the lock screen wallpaper. As soon as I change that the device hangs on the unlock screen at start-up.
If you look at the way it all works, on start-up when you are prompted to unlock, you get the standard unlock screen with the slide down option, and a background picture. I'm guessing the default picture is held in un-encrypted memory, and so it works. If you change the picture, the new picture is held in encrypted space and can't be accessed until you add your key. Only you can't because the device has crashed.
One work around may be to assign it a background picture from the SD card. But having only just got the thing to work I don't feel like trying it in case it puts me back to square one.
Update: Yes copy the image you want to SD card and then change the lock screen wallpaper to point at that. Device boots normally with the new wallpaper.
Hopefully this will help someone.
radar: Thank you for your input. The explanation sounds reasonable. I'll test it once I need to reinstall the device. I'll stick with the working status I have for now.
I am in the middle of waiting for my hard reset to complete as I type. I just had the same exact issues as you all described. I wanted to add though that the background I was using when this happened was from my storage card so I dont know if that will fix anything.
Ill try to add anything else I find out. I am going to try this one more time and then forget about my work email if the same thing happens. Or I might try to find a new rom - but I like what I have
Edit: I actually just saw that you (radar) said the image on the card worked... weird. I'm goign to try again. If I could get around this everything will be working perfectly and I'm not ready to give up.
Try disabling HTC sense. It helped me.; I am running months (done several power cycles) without the problem.
Alright, so here's my problem. My touchscreen won't response to any finger movement. I could press the hardware buttons like power, volume and talk and it response to that but my problem is mainly trying to get inside my rom. I tried flashing rom via NAND and via clockwork mod and nothing helps. The G Sensor seems to work just fine because it rotates the screen when I'm inside my ROM. I could go back into MAGLDR but I don't think anything there is going to help?
Has anyone else experience anything like this and if so, what did you do to solve it?
had same problem, found a FIX
i have had same problem past couple of days. i was running darkstones SuperRAM_FroYo_V1.5 build with oz 2 cleanex rom. i know that every now and again it would be a pain to unlock the device with the agonising wait for the lock screen to show up but this time the touch screen would not work at all not recognising any movement and not dragging the unlock button across. i would have to take the battery out and restart, even some times touch screen would fail completely when in winmo too, got to a point when 3 days of working then not working and taking the battery out a million times to boot back into android to unlock the device, then touch screen died completely.
FIX- Hard reset
will reset windows mobile. all data on device will be lost.
hold down up-vol key and down-vol key, soft reset button and then power button till it displays formatting screen. follow on screen instructions.
hope this helps.
tidygrant said:
i have had same problem past couple of days. i was running darkstones SuperRAM_FroYo_V1.5 build with oz 2 cleanex rom. i know that every now and again it would be a pain to unlock the device with the agonising wait for the lock screen to show up but this time the touch screen would not work at all not recognising any movement and not dragging the unlock button across. i would have to take the battery out and restart, even some times touch screen would fail completely when in winmo too, got to a point when 3 days of working then not working and taking the battery out a million times to boot back into android to unlock the device, then touch screen died completely.
FIX- Hard reset
will reset windows mobile. all data on device will be lost.
hold down up-vol key and down-vol key, soft reset button and then power button till it displays formatting screen. follow on screen instructions.
hope this helps.
Click to expand...
Click to collapse
well i have woke up this morning to be able to unlock my device to then locking it and not being able to unlock it again!!! i had notification to say it had managed to restore 16 apps whilst i had been asleep so i am thinking there is a dodgy app out there some were
mazdarider23 said:
Alright, so here's my problem. My touchscreen won't response to any finger movement. I could press the hardware buttons like power, volume and talk and it response to that but my problem is mainly trying to get inside my rom. I tried flashing rom via NAND and via clockwork mod and nothing helps. The G Sensor seems to work just fine because it rotates the screen when I'm inside my ROM. I could go back into MAGLDR but I don't think anything there is going to help?
Has anyone else experience anything like this and if so, what did you do to solve it?
Click to expand...
Click to collapse
Sent from my PC36100 using XDA Premium App
I have this problem and have found no way to fix it, I have tried everything except possibly going to the clk loader instead of magldr. when i put the phone to sleep with the power button is when i have the issue of not being able to unlock my phone in Android. I have tried task 29, going back to original windows roms, sd and nandroid, it is a hardware issue related to the digitizer as far as I'm concerned. I love my HD2 and really need to fix or find another one. I know this doesn't help, but maybe a little more insite if nothing else
I had the same issue. With my 1st HD2 it started as an intermittent problem, then eventually completely stopped working. With my replacement it just started to happen again. I immediately flashed back to stock tmo windows and the touchscreen would work so long as I did not try and put the phone on standby or wake the phone using the end key. If the phone went to standby on its own, the touchscreen would not work either. I changed the settings so that the phone would not go into standby at all. I then learned that locking the phone from the windows menu and allowing it to go to standby that way somehow averted the touchscreen problem. After 2 days, the problem seemed to resolve itself, almost completely. If I try and wake it using the end key, the touchscreen still wont work, but every other button on wake works. Also, putting it in standby with the end key seemed to not cause the problem any longer.
I dont know if the issue varies per person, but what worked for me was going to stock windows for a couple of days, then starting over with android. I guess it depends on how far along the problem has progressed.
Look at my thread in my Sig about the Unresponsive Screen Solved. This sounds exactly as that. And there are various workaround solutions through out the post.